Job Location :
Head Office, Hq
Job Purpose:
Responsible for providing strategic leadership and operational management of the bank’s physical security program. The role ensures protection of the bank’s assets, premises, employees and customers by overseeing security personnel and contracted security services ensuring effective operations of security systems and maintaining compliance with applicable security policies and regulations
Main Responsibilities:
Security Strategy and planning
Design and implement physical security strategies aligned with NMB bank’s physical security policy and BOT guidelines
Develop and update security policies, procedures and contingency plans scenarios like robberies, fire tragedies, natural disaster and civil unrest
Conduct regular security audits, vulnerability assessments, and threat analysis to identify and address risks.
Provide the bank with necessary security intelligence networking on all matters which may affect business including changes in patterns of crime in society ,the country and global
Managing security operations
Oversee the installations, maintenance, and operation of security systems, including CCTV, intrusion detection, access control, and alarms.
Manage and supervise physical security personnel, Armed Police, officers, private security guards and security service providers, ensuring high performance as per respective service level agreements and adherence to procedures
Coordinate security efforts across the network for consistent standards and practices.
Monitor daily security operations, assessing security situations to detect risks and advise or implement necessary preventive measures
Develop/Review physical security systems Installations guideline and monitor its implementation across the bank.
Ensure security risk assessments of existing branches/offices and potential business centers/sites are conducted and advise appropriate measures to mitigate identified risks.
Ensure security Operations support to branches and Head Office building on 24/7 basis
Central security command center oversight
Manage the daily operations of the central security command center
Ensure effective surveillance and monitoring of critical areas ,branches and offsite ATMS
Oversee retrieval and secure handling of CCTV footage to support investigations and compliance requirements
Executive residence security coordination
Coordinate and oversee security arrangements at the residence of designated bank executives
Ensure protocols are in place for both static and mobile protection as required
Emergency response and crisis Management
Lead responses to security emergencies and incidents. Coordinate with law enforcement, emergency services and advise the management to make informed decisions .
Develop and implement crisis management plans for emergencies like armed robberies, civil unrest etc.
Ensure post-incident investigations are conducted and detailed reports and recommendations are prepared to prevent recurrence.
Compliance and Regulatory Oversight
Ensure security practices comply with internal physical security policy, The banking and Financial Institutions (Physical security measures) Regulation 2014, other related regulations and international standards
Liaise with regulatory bodies and auditors to maintain compliance and address findings.
Stay updated on security regulations and emerging threats, adapting policies accordingly.
Training and Awareness
Design and conduct security awareness training to employees including emergency procedures, cash handling, security operations of the bank
Conduct emergency preparedness drills and simulations to test security measures and response protocols and people awareness
Promote security awareness, encouraging staff to report suspicious activities and follow policies and procedures.
Collaboration and Stakeholder Management
Collaborate with the Branch Controls and Quality Assurance, Operational Risk, Audit, and Compliance departments to align Physical Security Operations.
Act as the primary security contact by providing updates to Senior management and the board.
Budget and Resource Management
Develop and manage the security budget, optimizing resources for personnel and equipment.
Evaluate and procure security technologies and services, negotiating cost-effective contracts.
Monitor expenditures, implementing cost-saving measures without compromising security and safety.
Supporting and conducting investigations
Ensure investigation of incidents such as theft, violation of security procedures ,robbery ,damage of property ,accidents
Ensure support to forensic/fraud investigations and resolving internal and external customers and other stakeholders’ queries and requests for CCTV footage and other security logs are attended
Knowledge and Skills:
Strategic thinking and planning
Risk assessment and mitigation
Security technologies and systems
Leadership and team management
Incident management and investigation
Vendor and contract management
Ability to challenge and improve work systems
Ability to identify problems and to present workable solutions beneficial to the Bank.
Ability to complete multiple projects simultaneously
Excellent communication and documentation skills
Ability to deal professionally, confidently and effectively with personnel at all levels, internally and externally
Qualifications and Experience:
Bachelor’s degree in any relevant discipline
At least 4 years’ progressive experience in physical security management preferably in banking or financial sector
Proven experience in managing large scale , Multi -Site Security operations including remote locations
Strong background in regulatory compliance and risk assessment framework
Experience of working in Law enforcement authorities such as police ,military is an added advantage
NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.
NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.
Only shortlisted candidates will be contacted.
Job opening date : 10-Dec-2025
Job closing date : 24-Dec-2025
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