Job Region: Tanzania

Closing Date
2025/11/26
Reference Number
CCB251105-3
Job Title Compliance Officer
Job Category Finance and Procurement
Company Coca-Cola Kwanza (Tanzania)
Job Type Permanent
Location – Country Tanzania
Location – Province Not Applicable
Location – Town / City Dar es Salaam
Job Description
Coca-Cola Kwanza Ltd is seeking a skilled and experienced Compliance Officer to join the Finance department in Dar es Salaam. Reporting directly to the Regional Compliance Manager, the successful candidate will be responsible for ensuring robust compliance, governance, and risk management across all operations. This includes maintaining the RACM model, implementing governance frameworks and policies, coordinating audits, building team capability, resolving deficiencies, benchmarking against global standards, and driving continuous process improvements to mitigate risk.
Key Duties & Responsibilities
RACM compliance : maintenance of the RACM model across all countries and compliance testing
Policy and Framework Excellence : Implementation of a robust Risk, Control, and Governance policy framework with regular updates and communications
Effective Audit Management : Standardized and effective audit coordination (internal, external, and CAD) across all operations
Capability Building : Enhanced organizational capability within the Compliance and Governance teams through effective leadership and knowledge sharing
Deficiency Resolution : Timely reporting and resolution of governance, control, and compliance deficiencies
Global Benchmarking : Implementing world-class governance frameworks within CCBA
Risk Mitigation : Ongoing alignment and improvement of processes to support compliance and mitigate risk
Skills, Experience & Education
Bachelors Degree in Finance , Accounting or BCom qualification or equivalent
Chartered Accountant of Tanzania CPA(T), Associate General Accountant (AGA), Certified Internal Auditor (CIA) or Chartered Institute of Management Accountants (CIMA) would be advantageous.
4-6 years operational finance experience,previous governance and control experience will be advantageous.
3 years operational finance experience,previous governance and control experience will be advantageous.
Ability to assess and analyze complex processes, risks, and controls to provide actionable insights
Strong understanding of governance frameworks, internal controls, and regulatory requirements, including SOX compliance
Experience in supporting and facilitating internal and external audit processes, ensuring compliance with auditing standards
Ability to identify inefficiencies and recommend or implement process improvements to enhance governance and control
High level of accuracy and thoroughness when reviewing processes, testing controls, and reporting findings
Proficient in compiling and presenting detailed reports, translating complex information into clear, actionable recommendations
Strong verbal and written communication skills, with the ability to engage and influence stakeholders at all levels
Ability to identify problems, analyze root causes, and implement effective corrective actions within set deadlines
Skilled in engaging with management, audit teams, and other stakeholders to ensure collaboration and alignment
Ability to manage multiple tasks simultaneously, including the coordination of audits and implementation of corrective action plans
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Technical Aid 2 – Ore Control

Location:  
Geita, Geita, TZ

Post Start Date:  Nov 21, 2025

ABOUT GEITA GOLD MINING LTD
Geita Gold Mining Ltd (GGML) is Tanzania’s leading gold producer with a single operation in Geita Region. The company is a subsidiary of AngloGold Ashanti, an international gold producer headquartered in Denver, USA. AngloGold Ashanti (AGA) has operations in more than ten countries across four continents. Geita Gold Mining Limited (GGML) is situated in the Lake Victoria Gold fields of Northwestern Tanzania, only about 120 km’s from Mwanza City and 20 km’s Southeast of the nearest point of Lake Victoria. The company has its main office and operations in Geita, only 5 Km’s west of the fast-growing town of Geita, and a supporting office in Dar es Salaam. Applications are invited from ambitious, energetic and performance driven individuals to fill in vacant position(s) mentioned below:
 
Position:                                       Technical Aid 2 – Ore Control.
Contract type & Duration:             Unspecified Time Contract.
Department:                                 Geology
Reporting to:                                Technician 1- Ore Control.
Number of Positions:                    One (01).
 
GGML is an equal opportunity employer: Female candidates are highly encouraged to apply.
 
PURPOSE OF THE ROLE:
To execute and maintain an effective ore mining and movement process to ensure that only the right
ore materials are delivered to the mill.
 
QUALIFICATIONS:

Awarded Secondary School Education Certificate.
Valid Tanzanian Driving License Class D

 
EXPERIENCE:

Minimum of 3 to 5 yrs working in a mining related environment.

 
ADDITIONAL REQUIREMENTS:

Understanding of Open Pit Ore control systems and processes
Understanding of geology/mining production workflow process
Basic understanding of ore dilution control
Demonstrated capacity to make sound and timely decisions, by quickly assembling the facts to develop action priorities.
High energy, commitment, and enthusiasm for the work with high personal goals for self and team.

 
MAIN OR KEY ACCOUNTABILITIES:

Flagging of ore perimeters using tapes and rock marking paints as per ore plan ore boundary

map in a timely manner without affecting production.

Control of ore mining in assigned active pit in accordance with dilution and ore loss procedure

and that ore been directed to the correct stockpiles at satellite ROM pad as well as at the main
ROM.

Correctly counting and recording all the ore mining truck from each ore perimeter by the use

of Tallies and Toughbook.

Capture and record all ore movements from the pit and ROM PADs so that accurate data can

be provided for reconciliation.

Provide Direct Output Support (DOS) to Supervisor – Mine Geology regarding Ore mining and

dilution control.

Assist the reconciliation process by providing quality data for Ore mined and crushed and

follow the changes made to stockpile.

Maintaining a proper communication with modular dispatch, HME operators (digger, trucks,

dozer, grader) to correctly handle ore mining and avoid ore loss/dilution.

Be observant on oil leaks from any machines in the pit, if leaks develop whilst in the pits, advise

the equipment off the ore zones as soon as practical. In case of Machine service, allocate the
machine on service at the area without ore.

Identify all potential causes for ore loss and dilution during ore mining, report any adjustment

or rectification required to ore perimeter any changes should be indicated on the plan for
references and put a comment in your working tallies.

Identify strengths and weaknesses and recommend focus points to improve the process of ore

mining as well as the ore control procedures in place.

Check for all necessary markup required before ore mining i.e. toe line well marked, batter

pegs, and TBM in place for floor level control. Any miss must be reported to Survey team,
bench foreman and your supervisor.

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To enable the execution of Compliance Monitoring plans, processes and activities across dedicated areas of a Business Unit, in-line with the Group Monitoring Framework and standards to ensure the effective identification and reporting of Compliance risks and cases of non-compliance, to avoid operational losses, fines, penalties or reputational damage to the organisation and enable competitive advantage for the organisation.

Qualifications

Type of Qualification: First Degree
Field of Study: Audit, Business Commerce, Legal or related field
Experience Required
Compliance Risk Management
Compliance
5-7 years
The role requires a specialist in Compliance Advisory and Monitoring with a sound knowledge of the relevant regulatory requirements and upcoming developments applicable to a specific business area as well as a solid understanding of banking policies, products and activities. Ability to take the understanding of business needs and operations and to translate it into Compliance risk management solutions.

Additional Information

Behavioural Competencies:

Adopting Practical Approaches
Checking Things
Convincing People
Developing Expertise
Documenting Facts
Examining Information
Following Procedures
Interpreting Data
Meeting Timescales
Providing Insights
Team Working
Upholding Standards

Technical Competencies:

Audit Methodology
Audit Report Writing
Evaluation of Internal Controls
Execute Audit Delivery
Financial Industry Regulatory Framework
Promote Good Governance, Risk & Control

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Overview
As a Crisis Management Specialist III you will ensure and coordinate the appropriate and effective management of any crises (e.g., reputational, security-related, operational, or natural disaster-related, etc.) affecting Compassion and its personnel. You will assist with the development of crisis-related procedures and protocols that continually mature the organization’s crisis-response capability. This role will have primary responsibility of the crisis management team training and exercise program. You will serve as a liaison to Compassion personnel within an assigned region. At this career level, you will generally conduct crisis management programs independently or participate as a team member for major, complex, or international crisis initiatives.
What will you do?
Maintain a personal relationship with Jesus Christ. Be a consistent witness for Jesus Christ, maintaining a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully uphold Compassion’s ministry in prayer.
Act as an advocate to raise the awareness of the needs of children. Understand Christ’s mandate to protect children. Commit to and prioritizes child protection considerations in all decision-making, tasks and activities across the ministry.
Abide by all behavioral expectations in Compassion’s Statement of Commitment to Child Protection and Code of Conduct. Report any concerns of abuse, neglect or exploitation of children through Compassion’s internal reporting process and appropriately support responses to incidents if they occur.
Uphold and engage in Compassion’s core Cultural Behaviors.
Effectively facilitate plans and the ministry’s response to any significant Compassion crisis to include those related to reputational concerns, geo-political obstacles, terrorist attacks, operational challenges, criminal activities, and natural disasters affecting Compassion directly.
Provide on-time completion of deliverables based on teams and department objectives and other Compassion standards, as well as ensuring compliance with management and board policies.
Understand risk mitigation and response protocols if faced with a crisis.
Ensure achievement of operational and strategic priorities and initiatives.
Engage in continuous learning and development that enhances individual performance and organization capabilities. Attend appropriate crisis management related training forums in furtherance of refining the organization’s response to real world crises.
Coach and provide expertise to other professionals and support staff.
Represent crisis management with other internal professionals and support staff.
Conduct regular crisis management foundational training, and other training and exercises based on specific needs of the organization.
Contribute to the development of procedures and protocols that advance and mature the organization’s crisis response capability.
What do you bring?
Bachelor’s Degree in a related field
Excellent verbal and written communication skills in English
7+ years of experience in crisis or disaster management field
5+ years of capacity building and training experience
Ability to travel up to 10% of normal schedule
* May be required at times to work non-traditional business hours to accommodate international meetings and crisis incidents. Specialists will be expected to be reasonably available by phone during non-business hours, unless on paid-time-off, or coordinated with their supervisor
Why work here?
The mission: Join a team that is motivated to release children from poverty in Jesus’ name.
Our benefits: Receive generous paid time off, 10% contribution to a 403(b) retirement fund on top of your salary, excellent healthcare coverage, free short-term professional counseling, and more.
Spiritual growth: Participate in regular chapel services, prayer groups, and department devotionals.
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Head Teacher
Snow White Montessori Daycare & Pre-school is an early childhood education facility, typically catering to young children from infancy through preschool age.
Our objectives are to create a nurturing, educational, and child-centered environment that supports each child’s holistic development. We encourage children to take care of themselves, make choices, and complete tasks on their own within a safe, supportive environment.
Also, we encourage children to develop self-confidence by promoting problem-solving and self-help skills in daily activities. We are looking for a trustworthy and reliable Head Teacher who will oversee all our administrative and academic tasks within the school.
Duties:
 

Act as a point of contact for students and parents, addressing inquiries and resolving issues with professionalism.
Ability to teach in absence of other teachers.
Assist in managing daily administrative tasks, including scheduling, communications, and records-keeping.
Coordinate and facilitate in managing logistics; such as school bus for students to and from school. Manage school supplies, order resources, and coordinate events.
Preparing calendar for school academic year.
Maintain accurate student records and databases, ensuring confidentiality and data integrity
Assist in budget management and financial reporting, including tracking school expenses, and tracking unpaid school fees.
Support the development and implementation of school policies and procedures, ensuring compliance with educational regulations.

 
Qualification Requirements:

A  Diploma in early learning education or similar field.
2-3 years’ experience in teaching nursery students.
Excellent leadership, organizational, management, and communication skills.
Strong problem-solving and analytical skills, as well as the ability to remain professional.
A willingness to work overtime.

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HR World Ltd, on behalf of our client, we are looking for a strategic and result-oriented Head of Liability who will be responsible for developing and managing deposit products, driving deposit mobilization strategies, ensuring compliance with regulatory requirements, and leading a high-performing team to achieve the Bank’s liability growth targets.
 
RESPONSIBILITIES:

Design, launch, and manage deposit products tailored to customer needs.
Develop and execute deposit mobilization strategies aligned with the Bank’s vision and regulatory requirements.
Build, mentor, and inspire a high-performing Liabilities Team with clear performance targets.
Drive marketing and business development campaigns to boost customer acquisition, retention, and brand visibility.
Ensure compliance with Bank of Tanzania regulations and internal policies on deposit mobilization and management.
Monitor market trends and competitor activities to recommend innovative deposit products and pricing strategies.
Establish and maintain strong relationships with key clients to enhance customer loyalty and deposits growth.
Prepare regular reports on deposit mobilization performance and present to senior management.
Collaborate with other departments to ensure smooth operations and cross-selling opportunities.

 
QUALIFICATIONS:

Bachelor’s Degree in Finance, Business Administration, or related field; a Master’s Degree is an added advantage.
Minimum of 7–10 years of progressive experience in Financial Institution, with at least 3 years in a leadership role within liabilities or deposits management.
Strong business development, marketing, and relationship management skills.
Ability to analyze market trends, identify opportunities, and implement innovative solutions.

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With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
MAJOR RESPONSIBILITIES
Digital Workplace Planning (10%)

Provide support to develop, implement, operate, and maintain End User Digital Technologies.
Facilitates and provides input to the design/development process.
Support the development of customer satisfaction levels and ensure they are achieved through established metrics against SLAs.
Establish the definition and implementation of virtual, physical, and mobile digital workspace solutions. Develop and establish the digital workplace environment.
Make strategic recommendations for the adoption, and innovative use of digital IT workspace technologies to improve business and teaching/learning processes, communication, and collaboration.

End Results

Service level metrics and agreements defined
Defined tools and processes for the digital workplace

Digital Workplace Support (30%)

The first point of contact and day-to-day technical support to end users
Generates activity and status reports.
All works will be managed through customer support System– ensure that all reported calls are logged in and managed through S-MAX
Research trouble issues, which affect multiple clients. (Problem Management) take part in frequent occurring incidents solving mechanism by preparing video tutorials, brief documents and prepare on job training for staff.
Develops checklists and scripts for resolving routine incidents and develop/update knowledge base database for sharing over the international office.
Provides responsive support for problems found during normal working hours as well as outside normal working hours.
Provide effective support in configuration of Office 365 tools like (Outlook, One-drive, Ms-teams, office applications) and Box platform for staffs.
Take a lead for the deployment of new or upgraded images, software and hardware for multiple clients.
Installs and performs repairs to hardware, software, and peripheral equipment, following design or installation specifications.
Creates temporary solutions until permanent solutions can be implemented.
Developing laptop configuration checklist and conduct annual/bi-annual preventive maintenance for respective offices IT equipment
Ensures that all technical resources are available for the meetings including video conferencing.
Conduct regular customer experience and satisfaction surveys.
Improvement Lead the continuous improvements and offerings to the end users via proactive measurement, evaluation, and ideation.
Conduct regular monthly monitoring visits in its operational areas and come up with reports that can be used as an input for WV strategic plan and GTD move forward layout.

End Results

Technical support, documentation, and reporting of end-user requests, status, and resolution.
Resolution of reoccurring issues.
Service support checklists
Collaboration with vendors for solutions to client issues
Escalation of incident for requests that need the 2nd  level of support and follow the status to update users
Users alignment with the updated technology available
Staffs get appropriate support with desk side support or remote support using remote tools

Training, Learning & Development (10%)

Lead the process of conducting training needs assessment
Provides documentation and training for staff.
Establish training content (webinar/documents/video) and facilitate online and onsite training

End Results

Training needs assessment reports
Training, learning, and development plans

Business Communications & Consulting (10%)

Promotes an understanding of IT roles, processes, and activities to the business units.
Supports and participates in the formal reporting of project status.
Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from the initial requirements phase to the final implementation phase of projects.
Actively participates in the creation, review, and analysis of user stories/epics in projects utilizing agile development methodology.

End Results

IT Value proposition statements Project status reports
IT communication plans Digital transformation stories

Information and Data Security (10%)

Secure user credentials, wireless credentials, admin passwords
Encourage users to involve in Security awareness trainings provided online as part of World Vision GTD’s Information Security Awareness program
Ensure data protection with strong antivirus and internet security applications
Assist users to take regular data back up with cloud storage for all necessary enterprise documents with enterprise applications
Ensure users compliance to GTD policies implementation

End Results

To insure the available tools are installed
To secure organizational information to computers reported that needs the 3rd party support is needed
Latest antiviruses are installed to make sure information is secured

Network & Connectivity Management (20%)

Monitor network to ensure network functionality and availability to all system users.
Configuration of network devices such as Cisco routers, Switches, Cisco Meraki and other devices.
Take lead of Local Area Network (LAN) Installation, upgrading and maintenance.
Install, maintain, troubleshoot, and repair cabled, wireless and other network infrastructure
Work with Internet Service Providers (ISPs) to ensure the Service Level Agreements (SLAs) are adhered to and outages are reported and escalated in a timely manner with rebate given for downtimes experienced.

End Results

Robust and reliable network with very low latency and downtime and high security to allow successful delivery of quality programs as per WV strategy and policies

Service Level Management and Business Value Realization (10%)

Work with various business units to drive utilization of IT services and solutions to drive maximum value from the investment.
Supervise on-site preventative maintenance of infrastructure
Monitors services provided by vendors to ensure service levels meet requirements.
Evaluate vendor solutions to ensure compliance with requirements and cost-effectiveness in the digital workplace.
Engages the hardware vendors on issues to remedy issues or escalates for support including warranty support.
May resolve invoice discrepancies.

End Results

To ensure SLA is met in addressing any ticket raised
Evaluation of vendor service to ensure compliance with requirements and agreed to service levels (SLAs & OLAs).
Invoices are accurate and discrepancies are resolved, if required.

Enterprise Software & Cloud Systems Management
 

Support planning, analysis, design, development, testing, deployment, and maintenance of software solutions across the organization.
Identify opportunities to improve systems, automate processes, and introduce new technologies aligned with organizational strategy.
Engage business units to gather requirements, document workflows, analyze systems, and translate needs into technical specification.
Provide system training, develop learning materials, and support users during system rollouts and upgrades to ensure proper adoption.
Assist in managing cloud-hosted applications and infrastructure on Amazon Web Services (AWS) and work with IT teams to ensure cloud services are secure, scalable, and compliant.
Participate in requirements gathering, testing, and support for integrations between internal systems and third‑party platforms/systems.
Support CI/CD practices by collaborating with development teams to automate deployment pipelines, monitor systems, manage configurations, and streamline deployments to ensure reliable release cycles and improved system performance

End Results

Reliable, secure, and well-performing enterprise software and cloud systems
Enhanced business efficiency and process optimization
Well-documented requirements and strong user adoption
Faster and more stable software release cycles

Required Professional
Experience 4-5 years of relevant technical or business work experience.
Requires working knowledge of business operations and systems requirements processes.
Communication for Results: Excellent communication skills with the ability to engage and coherently communicate with internal and external stakeholders.
Demonstrate depth of Business Enterprise Knowledge.
Process change management.
Required Education, training, license, registration, and certification
Bachelor’s degree in Computer Science or another related field. Or equivalent work experience.
Preferred Knowledge and Qualifications

Good customer service skills and experience
Excellent business relationship skills
Ability to relate technical issues to a largely non-technical audience
Effective in written and verbal communication in English
Good problem-solving and analytical skills
Exceptional analytic and troubleshooting skills for solving problems.
Strong understanding of the Software Development Lifecycle (SDLC), including requirements gathering, system analysis, design, development, testing, deployment, and maintenance.
Hands-on experience with PHP frameworks, especially CodeIgniter 4, including RESTful API development, modular architecture, and secure coding practices.
Strong knowledge of code version control practices and tools such as Git, GitHub, GitLab, or Bitbucket
Knowledge of CI/CD tools and practices, including automated builds, testing, version control (Git), code review workflows, and deployment automation pipelines.
Knowledge of AWS cloud services such as EC2, S3, IAM, VPC, RDS, CloudWatch, and experience managing secure and scalable cloud environments.
Experience integrating systems using APIs, webhooks, REST services, messaging queues, or SFTP-based data exchange.
Understanding of database systems (MySQL, MariaDB, PostgreSQL, SQL SERVER) including query optimization, schema design, and backups.
Familiarity with containerization and orchestration tools (Docker, Docker Compose, Kubernetes), and awareness of microservices concepts.
Basic knowledge of Linux server administration, package management, shell scripting, and service configuration.
Technical certification in one or more IT disciplines as follows:
ITIL Certification is preferred.
CCNA Certification is preferred.
MCP Certification is preferred
PMP Certification is preferred

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Job Description
Position Summary

We are looking a Laboratory Technician who will be stationed at Bagamoyo Office. The Laboratory Technician will support the implementation and daily operation of studies conducted under Good Laboratory Practice (GLP) standards. The position involves maintaining insectary facilities and equipment, rearing mosquitoes, preparing specimens for experiments, and performing entomological fieldwork in accordance with established Standard Operating Procedures (SOPs).

Responsibility:
Responsibilities

Assist in the implementation and day-to-day management of insectary studies following GLP standards.
Maintain insectary facilities and equipment according to SOPs.
Ensure all equipment is in proper working condition, record daily room temperatures, and report any malfunctions to the Insectary Manager.
Maintain all insectary equipment in good condition and ensure proper custody.
Rearing and maintenance of mosquito colonies, including; Feeding larvae with fish food.
Feeding adult mosquitoes using human arm or membrane feeding techniques.
Prepare mosquitoes for experimental procedures as specified in SOPs.
Conduct entomological fieldwork and sample collection as assigned by the Insectary Manager.
Accurately record data and maintain laboratory documentation in compliance with GLP and institutional requirements.
Participate in all required training programs related to entomological and GLP practices.
Perform any additional duties as assigned by the Insectary Manager.

Skill :
Desired Skills

Experience in mosquito rearing and feeding assay techniques.
Experience in mosquito dissection.
Experience in conducting entomological fieldwork.
GLP Training and awarness.

Qualification Required:
Essential Qualification

Diploma in Laboratory sciences or a related field.

Experience :
Required Experience

Experience working in insectary environment.
Understanding of GLP standards and laboratory safety procedures.

Preferred Language Skill :
Prefered Language

Excellent communication in both English & Swahili

Job Opening date : 20-Nov-2025
Job closing date : 03-Dec-2025

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NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
To develop and grow relationships with Affluent customers, and growing the customer base through targeted sales efforts and the delivery of impeccable service.
Delivers a high level of service and personal attention to the Bank’s quality customers, with the aim of developing significant sales and new business and providing a high level of retention of existing clients business.
Job Description​
Key Accountabilities
Solution sales to new and existing customers & Relationship Management.
•Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.
•Conduct a detailed need analysis for all existing and potential customers to determine which product will suit their needs.
•Ensure proactive selling of alternative delivery channels (internet banking, insurance products, etc.) to all clients.
•Based on proactive sales or leads referred from other sources, ensure contacts to potential new customers are done and offer them packaged financial solutions based on a detailed assessment of their needs.
•Increase product penetration for existing customer base by reviewing their portfolio to determine potential cross sells and pro-actively recommend new products to customers.
•Conduct financial planning for customers to play a pro-active role in increasing their wealth.
•Achieve agreed sales target for customers (upgrades and new to bank), new accounts, assets and liabilities and any other products as may be assigned.
•Continuously monitor utilization of credit facilities and investment avenues. Identify and resolve underutilization by contacting customers to determine the reasons and escalating service issues.
•Manage the banking relationships for portfolios of high-net-worth customers which may include senior local political figures and well known business people
•Conduct regular customer visits and motivate focused social events and individual entertainment to build long-term relationships.
•Take accountability for the relationship with the Client, across all hierarchical levels, which incorporates integrating and coordinating all contacts between the Bank and the Client.
•Manage own calling program including identifying names to call in a particular month and setting up meeting, obtain advise from Head of Affluent where required.
•On a monthly basis, compile a report on calling programs for the month and personal sales progress against the targets as agree. Present the report to the Head of Affluent.
Customer Experience
•Monitor operational delivery of customer requirements, summaries systemic failures and raise to the Head of Affluent for further follow-up at EXCO level.
•Log complaints and action general queries, track the resolution and respond to clients within a reasonable time.
•Always provide quality and professional service and support to customers. (world class customer service).
Compliance and Risk Management
•Ensure that processes, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
•During scheduled audits and management assurance reviews, ensure that all information required by the auditors are provided timeously.
•Log all Risk and Loss events as a result of error or fraud highlighted in the department. Ensure that the issues are thoroughly investigated and closed or escalated as per policy.
•Monitor compliance training undertaken by team members and ensure that they complete the required training within prescribed timelines.
•Review the portfolio from a compliance perspective on a monthly basis and ensure that all documentation required for all clients including those related to KYC, AML and SANCTIONS are up to date.
•Follow the Retail end to end account opening ensuring new accounts are authorized and KYC compliant. Escalate any items that exceed the agreed service level timelines or where there are unresolved KYC requirements, to management in Operations.
•Check and approve each new account application and loan document.
Business Management.
•Drive customer engagement activities in branches
•Based on gaps identified, motivate requests to the manager for additional resources including people, budget and equipment.
•Obtain a thorough understanding of the business unit’s strategy and explain it to team members in such a way that they understand the contribution they have to make.
•Explain targets and take accountability for the monitoring and achievement of performance objectives in the department in terms of employee satisfaction, customer experience, cost performance, return on investments, risk, and compliance and governance requirements. Create quarterly and monthly plans to ensure delivery for the year.
•Conduct basic statistical analysis to track performance variances and determine the root causes of errors. Make recommendations for productivity or process enhancements to process owners.
•Implement productivity improvement measures by coaching staff on any new processes or on their areas for improvement.
Other duties
•Carry out other duties as assigned by the Branch Manager.
•Prepare various reports and business proposals for management approval
Education and Experience Required:

Bachelor’s degree in business administration or its equivalent
4 and above years of  banking experience (preferably from Branch)
Broad knowledge of banking practice (Product knowledge) and bank regulations

Knowledge, Skills and competences required:  

Strong Customer Service management
Communication skills verbal and written.
Listening skills
Relationship Management
Financial Management and analytical skills
Bank Products awareness
Selling and negotiation skills
Awareness of BOT Regulation
Risk Management
Credit risk
Operation risk
Market risk

Qualifications
Bachelor`s Degrees and Advanced Diplomas – Business, Commerce and Management Studies, Customer Acquisition Management (Proficient), Customer Excellence – Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication – Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Relationship building (Meets some of the requirements and would need further development)
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