Job Region: Zambia

  • Branch Manager at C. Steinweg Bridge Zambia Limited

    Position Title: Branch Manager
    Location: Lusaka, Zambia
    Reports To: Managing Director
    Department: Commercial / Administration
    Position Type: Full-Time
    Position Overview
    C. Steinweg Bridge Zambia Limited is seeking a dynamic and results-driven Branch Manager to lead our Lusaka Business Operations. This role is responsible for overseeing both the operational and commercial performance of the branch, driving sustainable revenue growth, and strengthening the company’s market position. The successful candidate will play a strategic leadership role in identifying and developing key opportunities, particularly within the agriculture and tobacco sectors, while ensuring alignment with overall C Steinweg Bridge Group objectives. This is an exciting opportunity for a commercially astute leader with strong business development expertise and a passion for growth.
    1. Key Result Areas (KRAs)

    Lead and manage overall Lusaka branch operations and commercial performance.
    Drive revenue growth and ensure achievement of monthly capacity and financial targets.
    Develop and implement strategic plans to enhance branch performance.
    Maintain up-to-date knowledge of Group products and services.
    Strengthen and retain existing client relationships while expanding the client base.
    Work closely with the Managing Director and Regional Vertical Heads to deliver Group objectives.
    Gather, analyze, and share relevant market intelligence to support decision-making.
    Introduce new products and services to clients and enhance existing partnerships.
    Collaborate with various divisions within the Group to ensure seamless service delivery.
    Conduct thorough background and baseline research on prospective clients and opportunities.

    2. Business Development

    Identify and secure new business opportunities to drive growth.
    Develop and maintain a strong pipeline of prospects through networking and targeted outreach.
    Build and maintain strategic relationships with key decision-makers.
    Develop compelling proposals tailored to client needs and objectives.
    Participate in pricing strategies to ensure competitiveness and profitability.
    Represent the company at industry events, conferences, and networking platforms.
    Monitor market trends and competitor activity to identify new opportunities.
    Develop and articulate strong Unique Selling Propositions (USPs).
    Present business insights and growth strategies to senior management.

    3. Management & Reporting

    Submit accurate and timely monthly progress and performance reports.
    Forecast sales targets and ensure consistent achievement.
    Monitor overall business performance and support deal closure.
    Ensure compliance with vendor listing, prequalification, and related requirements.
    Align branch activities with the company’s strategic goals.
    Lead, mentor, and motivate branch staff to achieve performance objectives.

    Key Skills & Competencies

    Strong leadership and team management abilities
    Excellent networking and relationship-building skills
    Proven negotiation and closing skills
    Strategic thinking and commercial acumen
    Strong market and competitor awareness
    Ability to identify and respond to customer needs
    Sales planning and territory management expertise
    Proficiency in CRM systems
    Operational knowledge of logistics
    High level of professionalism and integrity

    Education & Experience

    Bachelor’s degree in Commerce, Business Administration, Marketing, or a related field.
    3–5 years of proven experience in sales, marketing, business development, or branch management.
    Valid practicing licence in the relevant field (where applicable).

    Personal Attributes

    Results-oriented and self-motivated
    Strong analytical and problem-solving skills
    Ability to work under pressure and meet deadlines
    Excellent communication and presentation skills
    High level of initiative and accountability

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  • Hr Manager at Msport Tech Limited

    Job Title: Human Resources (HR) Manager
    Location: Zambia
    Reports To: Managing Director / CEO / Country Manager
    Job Summary
    The HR Manager is responsible for developing and implementing HR strategies and initiatives aligned with the overall business objectives. The role ensures compliance with Zambian labour laws, manages employee relations, and oversees all HR functions including recruitment, performance management, training, compensation, and administration.
    Key Responsibilities
    1. HR Strategy & Policy Implementation

    Develop and implement HR strategies aligned with organizational goals
    Design and enforce HR policies and procedures in compliance with Zambian labour regulations
    Advise management on HR best practices and organizational development

    2. Recruitment & Talent Management

    Manage end-to-end recruitment and selection processes
    Develop job descriptions and person specifications
    Implement onboarding and induction programs
    Build talent pipelines and succession plans

    3. Employee Relations & Engagement

    Act as the primary point of contact for employee relations matters
    Handle disciplinary procedures, grievances, and conflict resolution
    Promote a positive workplace culture and employee engagement initiatives

    4. Performance Management

    Develop and manage performance appraisal systems
    Support managers in performance improvement processes
    Align employee performance with organizational objectives

    5. Learning & Development

    Identify training needs and coordinate staff development programs
    Design and implement capacity-building initiatives
    Monitor effectiveness of training programs

    6. Compensation & Benefits

    Oversee payroll coordination and benefits administration
    Ensure competitive and equitable compensation structures
    Manage employee benefits such as pensions, medical insurance, and leave

    7. Compliance & Legal

    Ensure full compliance with Zambian labour laws and statutory requirements
    Manage contracts, employee records, and HR documentation
    Liaise with government bodies (e.g., labour office, NAPSA, NHIMA)

    8. HR Administration & Reporting

    Maintain accurate employee records and HR systems
    Prepare HR reports and analytics for management decision-making
    Oversee general HR and administrative functions

    Key Requirements
    Education

    Bachelor’s degree in Human Resource Management, Business Administration, or related field
    Professional certification (e.g., ZIHRM membership) is an added advantage

    Experience

    Minimum of 5–8 years HR experience, with at least 2–3 years in a managerial role
    Experience in handling labour relations and compliance in Zambia

    Skills & Competencies

    Strong knowledge of Zambian labour laws and HR best practices
    Excellent leadership and people management skills
    Strong interpersonal and communication skills
    Conflict resolution and negotiation skills
    High level of integrity and confidentiality
    Proficiency in HR software and Microsoft Office

    Key Performance Indicators (KPIs)

    Employee retention rate
    Time-to-fill vacancies
    Employee satisfaction/engagement levels
    Compliance with labour laws and audit outcomes
    Training effectiveness and development metrics

    Working Conditions

    Standard office environment
    May require occasional travel

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  • Tyre Fitter at Sable Zinc Kabwe Limited

    Role Overview:
    To safely and efficiently carry out tyre inspection, maintenance, repair, and replacement on Heavy Earth Moving Machinery and light vehicles to ensure optimal equipment availability, safety, and operational reliability in line with Sable Zinc standards.
    Key Duties and Responsibilities:

    Inspect, assess, and identify worn out damaged, or faulty tyres and related components in accordance with company maintenance standards.
    Perform tyre removal, refitting, inflation, and balancing on Heavy Earth Moving Machinery and light vehicles.
    Conduct tyre repairs including puncture repairs, section repairs, and reconditioning in line with approved technical procedures.
    Advise operators and supervisors on tyre condition, risks, and required corrective actions to maintain roadworthiness and safety.
    Complete tyre requisition forms and coordinate collection and issuance of tyres from stores.
    Maintain accurate records of tyre usage, repairs, replacements, and inspections.
    Ensure compliance with safety standards, procedures, and use of appropriate PPE at all times.

    Preferred candidate qualifications & experience

    Grade 12 Certificate
    Trade Test / Craft Certificate in Tyre Fitting, Automotive Engineering, or related field
    Membership with Engineering Institution of Zambia
    At least 2(two) years working experience in a related field
    Valid Silicosis Certificate

    Location; Ndola
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  • Product Development Officer at KEDA Ceramics Zambia Ltd

    Twyford International is a joint venture with presence in West Africa and East Africa and is headquartered in China. Currently Twyford is the world’s biggest ceramic company and clean coal gasification system supplier. With 26 years continuous development, devoting on “limitless innovation and pursuit of better forever”, Twyford has been the leading representative in the ceramic industry in the world.
    Twyford International is currently looking to recruit for a qualified Product Specialist to assist the Zambian ceramics factory in developing new products, through market information collection and sales summaries, better assist the factory in successfully launching new products, creating blockbuster products, and achieving the various targets of the product department.
    Key Responsibilities
    Communicate with the factory and product manager
    Finish the Product Work given by the Product manager and reminding the factory to make delivery to the clients.
    Finish the new design survey reports as well as the new design samples
    Organize foreign product meetings every week, and report weekly work through emails
    Feedback from customers of new products, and follow-up changes in what customer needs
    Weekly feedback on the listing of new competing products and changes in competing products
    Weekly product updates of importers
    Visit the market twice per week and understand the needs of customers in the market, and create product designs.
    Follow up the development of new product-From product design research-factory product proofing-physical research-research report output collects demand-factory.
    Production scheduling-physical map notification sales and customers-follow up new product sampling and sales in the market-customer feedback
    Finish weekly report and monthly report on time, Send emails to product manager, sales team and market team.
    Required Experience
    University degree in a related course
    Above 1 year in product designing experience and have professional knowledge of tiles
    Fluent in spoken and written English
    Familiar with the photoshop, word, excel and PowerPoint
    Team player, Good communication skills, Able to work effectively under minimum or no supervision, Good problem solving skills
    Excellent in Word, Excel , PowerPoint and Photoshop
    Good communication and team coordination
    NB: Candidates with FMCG Experience are highly encouraged to apply
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  • Imports & Airfreight Manager at C. Steinweg Bridge Zambia Limited

    Job Title: Imports & Airfreight Manager
    Reports to: Branch Manager
    Location: Lusaka
    Department: Imports
    Job Summary
    C. Steinweg Bridge Zambia Limited is seeking a dynamic and results-driven Imports & Airfreight Manager to oversee the operational and commercial aspects of import cargo, including both air and ocean freight. The role will focus on improving the company’s market position, identifying opportunities within the freight sector, strengthening client relationships, and driving revenue growth.
    Key Responsibilities
    Operations & Commercial Management

    Oversee the operational and commercial performance of the imports department covering both air and ocean cargo.
    Ensure the branch achieves monthly capacity and revenue targets.
    Maintain up-to-date knowledge of group products and services.
    Initiate and implement strategic planning for the department.
    Work closely with the Branch Manager and Regional Vertical Heads to meet group objectives.
    Build and maintain strong relationships with existing clients to support retention.
    Gather and analyse market intelligence to identify new opportunities.
    Introduce new products and services while strengthening existing client relationships.
    Conduct background research on prospective clients and markets.

    Business Development

    Identify and pursue potential new clients to generate business growth.
    Build and maintain a strong pipeline through networking and prospecting.
    Develop and maintain relationships with decision-makers within client organizations.
    Arrange and participate in meetings with potential clients and company leadership.
    Prepare proposals and present tailored solutions that address client needs.
    Participate in service pricing and negotiations with clients.
    Handle objections and negotiate effectively to achieve positive outcomes.
    Represent the company at industry events, conferences, and networking platforms.
    Identify market trends and recommend new services, products, or distribution channels.
    Develop and promote the company’s unique value propositions in the market.

    Management & Reporting

    Submit accurate monthly progress and performance reports.
    Forecast sales targets and implement strategies to achieve them.
    Track business development activities and support the closing of deals.
    Work with internal teams to ensure compliance with vendor requirements and prequalification processes.
    Develop a strong understanding of company capabilities and align activities with organizational goals.
    Work closely with staff and subordinates to ensure departmental objectives are achieved.

    Qualifications & Experience

    Degree in Commerce, Business Administration, Marketing, Supply Chain Management, or a related field.
    Minimum of 3–5 years’ experience in sales, marketing, or logistics operations.
    IATA Certification will be an added advantage.
    Proven experience in ocean freight bookings and management.
    Experience in airfreight operations and management.

    Key Skills & Competencies

    Strong networking and relationship management skills
    Persuasion, negotiation, and closing skills
    Sales planning and prospecting ability
    Strong market knowledge within the logistics sector
    Customer needs assessment and problem-solving skills
    Territory and pipeline management
    Professionalism and strong communication skills
    Experience using CRM systems
    Operational knowledge of logistics and freight forwarding

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  • Physiology Seed Analyst at TopFloor

    Description

    Our client, a Crop Science Innovation company, is seeking a Physiology Seed Analyst to join their team. The incumbent will be responsible for all laboratory related aspects, tests, and quality control in the Physiology lab. . This role will also need to comply and be certified with the relevant seed association and also manage turnaround times and data integrity.
    Key Responsibilities

    Responsible for SCCI sample updates and results update
    Responsible for receiving and preparation of all samples received daily.
    Testing of all germination.
    Transfer recorded results into SAP system and track all samples and results progress.
    Historical Data analysis physiology lab results monitoring.
    Prepare, pack and record samples for exporting for additional test and keeping track of all these samples for results and record keeping purposes.
    Perform test on sophisticated laboratory equipment including managing maintenance and functionality of equipment.
    Troubleshooting the issues on the equipment.
    Conform to Good Laboratory Practice principals and other prescribed quality systems and relevant regulations.
    Ensure all KPI Measurements are supplied timeously and accurately.
    Ensure total quality according to customer needs.
    Participate in global projects and innovation alignment.
    Order and keep inventory of consumables necessary to perform tests.
    Participate in one PSS- (One production system).
    Lead HSE efforts according to ISO 45001 and our client’s safety standards focusing on legal compliance and identifying safety risks applying the HIRA methodology.
    Participate in compiling Risk assessments and Job safety analysis.
    Participate in 5WHY problem solving identifying corrective and preventative actions.
    Adhere to all applicable legislation, our client’s safety policies and procedures.
    Actively promote our client’s safety culture and best practices

    Volunteer opportunities

    Requirements

    Degree in Agricultural Science
    Certification in Seed Analysis or Seed Sampling Course is an added advantage.
    Must be registered and qualified as Seed analyst.
    1-2 years of work experience in a similar role
    Reasonable knowledge and practical experience with ISO and Labware, GIMS and SAP.
    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and data entry software.
    Must be able to network and manage stakeholder relationships
    Should have demonstrable analytical skills and ability to handle technical agricultural work
    Must be reliable and disciplined
    Should be oriented to problem solving, be able to multi-task and handle work pressure well.

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  • Treasury Back Office Manager at Prudential Plc

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

    Prudential Pensions Management Zambia, part of Prudential Plc, is a pensions and asset management company offering fund administration, asset management, and wealth management services.
    We are inviting applications from experienced treasury professionals with a passion for precision, operational excellence, and strong financial controls to fill the role of Treasury Back Office Manager. The role will strengthen our investment operations, enhance treasury processes, and support our transition to an automated investment management environment.
    This is a permanent position based in Lusaka, Zambia.

    This role is critical in establishing clear separation of front and back-office operations and ensuring the accuracy and integrity of our treasury and investment information. If you thrive in both structured control environments and system-driven operations, we want to hear from you.
     
     
     
    Job Purpose:
     
    The Treasury Back Office Manager will be responsible for establishing, strengthening, and maintaining effective treasury operations and controls across the investment business. The role will address any potential operational gaps by implementing robust controls, ensuring segregation of duties from the Front Office, and enhancing the accuracy, completeness, and timeliness of treasury information. The role will also lead the transition of treasury back‑office processes from legacy systems to new systems, ensuring operational readiness, efficiency, and strong oversight in the new system-driven environment.
     
    Key Responsibilities:

    Implement and maintain effective treasury controls.
    Ensure full segregation of duties between Front Office and Back Office functions.
    Oversee confirmations, settlements, reconciliations, and reporting of treasury and investment transactions.
    Maintain accurate and timely treasury records and reports for internal and external stakeholders.
    Monitor treasury operational risks and implement mitigation measures.
    Develop and document standard operating procedures (SOPs) for all treasury back-office processes.
    Provide oversight of the treasury lifecycle, ensuring transparency, accountability, and compliance with internal policies.
    Support the implementation of new systems by designing, testing, and validating back-office workflows.
    Lead process automation and ensure successful migration from legacy systems to new system.
    Collaborate with Finance, Risk, Compliance, and Front Office teams to ensure end‑to‑end operational integrity.
    Produce routine and ad hoc reports on cash, liquidity, settlements, and investment reconciliations.
    Ensure compliance with regulatory, policy and audit requirements relevant to treasury and investment operations.
    Responsibility for accounting and valuation/revaluation processes of all treasury instruments i.e. mark-to market valuations of all financial instruments.

     
    Qualifications and Experience:

    Bachelor’s degree in Accounting, Finance, or a related field.
    Master’s degree (preferred).
    Full Grade 12 Certificate
    Verified ZAQA academic certificates
    Professional certification: ACCA, CIMA, and/or ACI Back Office.
    Minimum 3 years of experience in a treasury back-office role within an asset management company, investment company, or commercial bank.
    Advanced proficiency in Microsoft Excel and strong numerical capability.
    Exceptional attention to detail, accuracy, and analytical skills.
    Strong numerical skills and exceptional attention to detail.
    Advanced proficiency in Microsoft Excel.
    Proven ability to operate effectively in both manual and automated treasury environments.
    Strong analytical, problem-solving, and documentation skills.

     
    This role offers:

    An opportunity to build and strengthen treasury operations from the ground up.
    A key role in influencing system implementation and treasury automation.
    A dynamic and collaborative work environment.
    Competitive compensation aligned with experience and qualifications.

     
    The deadline for all submissions is 30th  March 2026 at 12:00 am.
     
    Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.
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  • Workshop Technician at Peace Parks Foundation

    Reference Number

    RR_2026_ZAM_005

    Description

    Organisation:                                                            Sioma Ngwezi National Park/Peace Parks Foundation Zambia
    Duration:                                                                  One-year contract
    Reporting line:                                                          Peace Park Technical Assistant
    Location:                                                                  Sioma Ngwezi National Park
     
    Background
    The Sioma Ngwezi Management Complex lies within the Kavango Zambezi transboundary landscape. The Kavango Zambezi, spanning five countries in southern Africa, is the largest and most ambitious conservation project of the 21st century. It presents a unique opportunity to restore ecosystem functionality by connecting 36 formally protected areas across the international boundaries of five countries, namely Angola, Botswana, Namibia, Zambia, and Zimbabwe.
    The Sioma Ngwezi Complex is managed by Zambia’s Department of National Parks and Wildlife (DNPW), World Wildlife Fund (WWF), and Peace Parks Foundation under a 2017 Memorandum of Understanding (MoU). A General Management Plan and Strategic Business Plan were developed in 2019 to ensure sustainability through tourism and institutional arrangements. Through a 20-year Co-management Agreement, a Special Purpose Vehicle (SPV), the Sioma Ngwezi Management Complex Foundation, is to be established for efficient management, with all parties, including traditional leaders, represented.
    Purpose
    During the interim period before the foundation is formally established, PPF, in collaboration with DNPW, is seeking to recruit a workshop technician in Sioma to ensure a smooth transition and maintain ongoing park operations. This short-term role is crucial for supporting current needs, and once the Special Purpose Vehicle (SPV) is operational, the technician will have the opportunity to apply for a similar, long-term position within the new organizational structure.

    The Workshop Technician who will service and do basic repairs to the Sioma Ngwezi Area Management Unit fleet of vehicles. He/she will also be in charge of workshop part stock and tool control, under the supervision of the Park Warden and Peace Parks Technical Assistant.
    Duties and responsibilities
    Tools and Equipment Oversight
     Responsible for the safekeeping, serviceability, and correct use of all tools and equipment.

    The asset register must be checked and updated monthly, with a report submitted to the Technical Advisor (TA).
    Tools and equipment may not be removed from the workshop under normal circumstances. In exceptional cases, removal must be:

    Approved in advance by the TA,
    Signed out by the person taking the item,
    Recorded appropriately.
    Non-compliance will be considered a disciplinary offence.

     Workshop Cleanliness and Order

     The workshop and its surrounding area must be kept clean, organized, and free of clutter at all times.

     Vehicle Register and Monitoring

     Maintain a detailed workshop register of all vehicles used by the Sioma Ngwezi AMU, including:

    Registration number,
    Date of last service/repair,
    Monthly mileage,
    Tyre condition overview,
    Projected mileage for next service,
    Noted issues requiring attention or significant repair.

     Workshop Spares Management

    Maintain an up-to-date register of all spares stored in the workshop storeroom.
    The register must reflect all incoming and outgoing spares and be reviewed with support from the TA.
    Only the Workshop Technician, the Senior Ranger, or the TA are authorized to sign out spares. Other staff are not permitted inside the storeroom.
    Spares removed must be assigned to a specific vehicle.

    Servicing Schedule

    Maintain a monthly list of vehicles due for servicing or repair, available both in the workshop and clearly displayed on the whiteboard in the Operations Room for reference by drivers and management.

    Spares Procurement Planning

    Prepare a monthly statement of required or depleted spares for replenishment.
    Submit this to the TA, with a copy provided to the Senior Ranger.

    Health and Safety Compliance

    Adhere strictly to all health and safety regulations, particularly when using hazardous tools and equipment.
    All safety devices must remain in place and functional.
    Welding and grinding must only be conducted using approved safety helmets and goggles.
    Tyre repairs and inflation must be performed safely, with inflation conducted inside the designated cage.

    Waste and Hazardous Material Disposal

    Used engine oil must be securely stored in a sealed PVC drum for recycling.
    Used filters (oil, diesel, air) must be placed in leak-proof metal or PVC drums until they can be safely disposed of.

     

    Requirements

      Qualification

    Grade 12 certificate with five credits
    Advanced certificate in Mechanics/Heavy Equipment Repair or related.
    Minimum of three (3) years’ experience in managing a workshop. Strong safety awareness and experience are desired.
    Strong attention to detail and ability to follow instructions accurately.
    Physical stamina and dexterity to perform tasks such as lifting, bending, and standing for extended periods.
    Excellent teamwork and communication skills.
    Willingness to learn and develop new skills.

     
    Interested candidates are invited to submit a Curriculum Vitae, with full address, telephone number and email address. These should be submitted by 6 April 2026. 

    Please apply online.
    We appreciate the time and effort taken by all applicants in expressing their interest in this role. Due to the high volume of applications received, we are only able to contact candidates who are selected for further consideration. If you do not hear from us within 3 weeks, please assume that your application has not been successful on this occasion. We encourage you to apply for future opportunities that match your skills and experience.
     

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  • Metal Sales Officer at First Quantum Mineral

    At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
     
    Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
    Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
    Job description:
    Key Responsibilities
    This position will be required to adhere to all relevant requirements, policies, procedures and legal regulations pertaining to  health, safety, environment and quality, as well as finance, human resources, and any other regulations as required by the company and relevant to the level of the role and responsibilities of the function.
     
    Key responsibilities includes:

     Managing Metal Sales Operating system: Mineman and monitoring weighbridge operation
    To ensure declared minimum product (concentrate, anodes, cathodes and scrap) stocks at the end of each month maintained.
    To ensure Customers are receiving the concentrate as per the contract in terms of quantity and quality (material specifications).
    Organizing the logistical side of the loading or and off-loading of Concentrate by scheduling trucks with transporters
    Management of trucks logistics on site for all products;
    Loading of trucks as per production and customer allocation and needed concentrate quality;
    Supervising the loading assuring safety requirements are met and making sure trucks are balancing once they are loaded to minimize turnaround of trucks in the mine;
    Receiving concentrate from both FQM Trident Ltd and any other sources i.e external purchased concentrates
    Ensure timely reconciliations on products receipts and dispatches are done with relevant stakeholders.
    Managing the assay exchange based on contract terms per customer.
    Finalising assays with customer and/or Umpire Laboratories.
    Managing finalizations of all the provisional invoices based on different quotational periods and final assays;
    Invoicing the customers’ provisional invoices
    Follow up on customer payment as per terms of product sale;
    Handling any customer complaints;
    Supporting and ensure all service invoices are checked and booked in Pronto.
    Reporting directly to Specialist, Metal Sales Controller

     
    Safety Management

    Taking active role implementing Safety standards in sections of Metal Sales areas in approved standard operating procedures
    Ensuring and checking drivers are in compliance with both KMP Safety and Security procedures

     
    Qualifications
    All academic qualifications and results must be verified by the Zambia Qualifications Authority (ZAQA).

    Full Grade 12 School Certificate
    Relevant Diploma or/ Degree in Business/Commercial or Metallurgical qualifications

    Experience

    Very good knowledge of computer based accounting systems will be advantage (preferably advance Microsoft excel programme).
    Minimum 3-5 years’ experience in copper mining and operations
    Experience in logistics and metallurgical/accounting
    Knowledge of Mineman System will be an added advantage

    BEHAVIOURAL TRAITS

    Teamwork
    Bold initiative
    Thinking safety
    Driving quantity and attendance to initiate and achieve results

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  • Senior Sales Support Agent at Emirates

    Job Purpose At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we’re driven by innovation, ambition, and excellence. Join a dynamic, fast-paced team where your ideas and relationship-building skills will directly shape employee experience across our global workforce.
    Provide comprehensive best in class sales support across all channels and segments to Emirates’ trade partners in order to maximize revenue and achieve commercial targets. Support the sales teams and external customers ensuring that all requests are actioned promptly.

    Assist to create and maintain customer records, requests and client complaints. Co-ordinate and support the sales team in the selling and marketing of all products through efficient handling of direct mail and tele-sales.
    Compile regular and ad-hoc reports ensuring these are completed accurately and within the stipulated timeframes.
    Maintain an effective and efficient records system of all documentation for the sales team. Records should be maintained accurately and should be easily retrievable in order to avoid loss or delays.
    Respond to general queries from external customers and escalate issue to the sales team or Sales Support Team Leader/Manager as appropriate.
    Liaise with other departments in terms of getting any required information for accurate and prompt actioning of transactional sales activities thereby reducing the time lag and increasing customer satisfaction.
    Ensure customer satisfaction by solving any problems faced and handling all complaints promptly.
    Support the Sales Support Team Leader / Sales Support Manager with Ad-hoc projects as needed.
    Troubleshoot trade partner inquiries, resolve problems, answer contractual queries in order to maximize sales opportunities.
    Ensure timely and accurate distribution of fare rules and contracts for all sales channels and accounts. Maintain an understanding for all relevant commercial products outstanding in the marketplace.
    Provide written communication for general commercial correspondence, redirect correspondence to relevant departments and or sales colleagues where appropriate. Prepare and circulate ad hoc commercial and sales advisory notices.
    Obtain approval, keep records and provide stats for ad hoc fare amendments, ad hoc conditions of travel amendments, and other commercial activities(e.g. excess baggage, ticket/fare validity, change of class, switch on sales, skywards status matches, agent AD tickets, special agent fares, chauffeur drive, STPC bookings, expired fare waivers, lounge passes, etc.)
    Create reservations, arrange ticketing and fare collection as directed, resolve booking problems.
    Regularly maintain and update salesforce.com. Produce when required commercial reports using Emirates Group’s systems.
    Administer the preparations and organization of Client/Agency familiarization events, co-ordinate with other sponsoring organizations, create reservations and ensure all documentation is available to ensure the event is successful and generates incremental revenue
    Handle all nation-wide business inquiries appropriate for market areas, and respond with quotations and reservations in a timely manner to ensure maximisation of sales.
    Work closely with the sales team in order to actively solicit group business in order to increase this revenue stream both from ad-hoc group requests and group series.
    Build group requests through the GYM Application, create the group contracts and monitor the group movements throughout their whole life-cycle. This includes the modification of group blocks based on required capacity, checking for deposit and cancellation deadlines and ensure full application of all the procedures and guidelines.
    Book special services such as STPC, seat allocations, special service requests meals, group check-in and any other special services that might be applicable.
    Maintain accurate filing system for all groups and ensure that each block is traced and monitored regularly.
    Remain informed of all airline rules and regulations and current affairs. Communicate information to clients accurately and appropriately.
    Maintain records of all groups before and after departure, and follow up on any group inquiries until travel is completed. Create and Track Monthly reporting related to the group sales activities and provide periodical reports to the commercial management.
    Co-ordinate with internal departments, i.e. Airports, Reservations Services, EGTIF, Accounting and Revenue Optimisation when needed and build very strong relationships with the local sales teams and Revenue Optimisation department in Dubai.

    Qualification
    Qualifications And Experience 12 years’ schooling or equivalent
    3 years’ airline sales experience
    Knowledge/skills Strong customer service skills
    Fares and ticketing / Reservation skills
    Skilled user of MS Office packages and GDS System
    Superior communication skills in written and spoken – English
    Ability to work under stress, while at the same time exhibit a high degree of productivity
    Ability to work independently
    Must be eligible to work and live in Zambia.
    Salary & benefits
    Competitive and market related salary
    Competitive and market related benefits.
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