Job Region: Zambia

The Opportunity
This is not a typical customer support role.
We are building the operating system for customer operations across multiple countries, and we are looking for someone who can run it, enforce it, and improve it daily.
This role is execution-heavy and systems-driven, with a strong focus on:
Ticketing
Resolution
SOP execution
Cross-team coordination
If tickets are not created, tracked, escalated, and closed properly — this role owns it.
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What You’ll Own (Core Focus)
1. Ticketing, Tracking & Resolution (CRITICAL)
Create a ticket for every customer issue — no exceptions
Ensure tickets are properly categorized, assigned, and tracked
Own the full lifecycle: creation → follow-up → resolution → confirmation
Enforce SLA compliance and response times
Follow up internally across teams until resolution is complete
Ensure clear and consistent communication with customers
Maintain zero loose ends — every ticket must be closed properly
Identify recurring issues and escalate patterns
This is the most important responsibility in the role
2. SOP Execution & Daily Operations
Execute and enforce all Standard Operating Procedures (SOPs) in real time
Ensure processes are followed consistently across teams
Track operational activities and ensure they are properly logged in the system
Act as the coordination point between Operations, Finance, and Field teams
Ensure issues are handled quickly, correctly, and with full accountability
3. Systems & Workflow Discipline
Operate and maintain ticketing systems (Zendesk, Zoho, etc.)
Ensure correct routing, tagging, and escalation flows
Train and guide agents on proper system usage
Enforce structured workflows and accountability
Improve processes where inefficiencies or gaps exist
4. Data, Reporting & Insight
Daily
Monitor dashboards and ticket queues
Identify delays, gaps, or operational issues early
Weekly
Report on ticket performance, resolution times, and operational trends
Highlight risks and areas for improvement
Monthly
Share structured insights and recommendations
Track performance and system effectiveness
What We’re Looking For
Strong execution mindset — you focus on getting things done daily
Highly organized and detail-oriented
Experience in:
Help Desk / Support Ops / Customer Operations
Ticketing systems (Zendesk, Zoho, Freshdesk, etc.)
Strong ownership mentality — you follow through until completion
Comfortable managing multiple tasks across teams simultaneously
Clear and structured communicator
Bonus
Experience in fintech, logistics, or operations-heavy environments
Experience managing or training support agents
Exposure to structured operational processes or audits
Why This Role is Different
You are not just responding to tickets — you own their outcome
You directly impact operations across multiple countries
You help enforce discipline, structure, and accountability
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About the Project

Frankfurt Zoological Society (FZS) is an international conservation organisation dedicated to conserving wildlife and ecosystems in some of the world’s most outstanding wild places. FZS maintains long-term conservation programmes in Africa, South America, Asia, and Europe.
FZS Zambia, through the North Luangwa Conservation Programme (NLCP), has been active in the North Luangwa ecosystem since 1986 and currently supports conservation and community development across protected areas and surrounding Game Management Areas.
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Under the EU NaturAfrica–funded “Connecting Livelihoods and Landscape (CoLiLa)” project, FZS is expanding its work within the Malawi–Zambia Transfrontier Conservation Area (MAZA TFCA), strengthening biodiversity conservation, inclusive livelihoods, and community-based governance.

About the Position

The Senior Community Conservation Officer (SCCO) will provide technical leadership and field-level coordination for community-based conservation activities under the NLCP EU-supported NaturAfrica CoLiLa Project. The role focuses on strengthening community governance structures, supporting Human–Wildlife Coexistence (HWCoex), implementing safeguards and grievance mechanisms, and supervising community field staff.
The SCCO will work closely with Traditional Authorities, Community Resource Boards (CRBs), Community Forestry Management Groups (CFMGs), Village Action Groups (VAGs), and other community institutions to ensure conservation actions are participatory, rights-based, and aligned with project objectives.

Your Tasks

The Senior Community Conservation Officer will:

Provide day-to-day supervision and mentoring to Community Conservation Officers and Community Liaison Assistants
Support establishment, strengthening, and functionality of community governance structures (CRBs, CFMGs, CCCs, VAGs, Cooperatives)
Coordinate community-level implementation of Human–Wildlife Coexistence (HWCoex) interventions, including prevention, mitigation, and response measures
Support community conservation agreements, stewardship arrangements, and Collaborative Management Partnerships (CMPs)
Facilitate community engagement processes, including meetings, consultations, and feedback sessions
Support implementation of Grievance Redress Mechanisms (GRMs) and rights-based safeguards
Contribute to community conservation education and awareness activities
Support land-use planning processes (VLUPs / CLUPs) in collaboration with technical teams
Ensure accurate field reporting, documentation, and contribution to MERL systems
Perform any other duties as required to support effective project delivery

Education

Your Profile

Qualifications

Bachelor’s degree in Natural Resource Management, Wildlife Management, Forestry Sciences, Community Development, or a related field
Postgraduate qualification is an added advantage

Experience

Minimum 7 years’ experience in community-based conservation or natural resource management
Proven experience working with community governance structures in rural settings
Practical experience in HWCoex interventions and community engagement
Experience supervising field teams
Familiarity with donor-funded projects is an advantage

Key Competencies & Attributes

Strong leadership and mentoring skills
Excellent community facilitation and  communication skills
Ability to manage conflict sensitively and professionally
Strong organisational and reporting skills
Willingness to work in remote field locations

We Offer

Meaningful work contributing to biodiversity conservation and community resilience
Opportunity to work in a unique transboundary conservation landscape
Supportive and professional working environment
Competitive salary commensurate with qualifications and experience

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EMPLOYMENT OPPORTUNITIES
Emerged Railways Properties (Pvt) Limited (ERP), an interstate company seeks to recruit an Accounting Assistant/Administrator and a Receptionist to be based at its Medical Diagnostic Centre (MDC) in Lusaka, Zambia. Details of the role are as follows:
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RECEPTIONIST
Role & Responsibilities
The Receptionist’s primary responsibility will be to ensure that customers and visitors to the facility are welcomed and appropriately directed to the specific services that they require.
The role also includes various house-keeping duties associated with ensuring that the facility remains efficient and effective, as well as various administrative functions.

Professional Qualifications & Technical Profile
• Degree or Diploma in Business Management or similar qualification;• Experience: 2–3 years of hands-on experience in a similar capacity;• Computer literate;• Membership of a professional body is an added advantage.
Computer Hardware

Application Process
If you meet the above criteria, and are interested in the role, please submit your application to:
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Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The Key Purpose of this role is to drive and lead the Zambia Legal and Corporate Affairs agenda: government and stakeholder relations, regulatory affairs including protecting license to trade, corporate reputation and communications, media relations, communities support projects, legal projects, and compliance and governance priorities.  Manage and lead Zambia Legal and Corporate Affairs team.
​
Key Roles and Responsibilities:

Managing and leading the Zambia Corporate Affairs and Legal agenda and strategy
Strategy for Government and stakeholder relations, corporate reputation management and corporate brand communications
Proactive leading on training/ compliance and risk management for the Zambia business
Key advice and strategy across the business
Manage relationships with key internal and external stakeholders
Drive the agenda in protecting the business’ interest at a local level and ascertain adherence to business ethics as well as to existing policies
Working together with the Zambia Legal Manager, coordinate any material court proceedings and litigation settlements
Lead and manage key strategic projects and transactions
Working together with the Zambia Legal Manager, exercise responsibility for marketing, advertising and sales promotion materials

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Key Attributes and Competencies:

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Ability to interact with and influence senior stakeholders
Ideally some International understanding/experience, given the nature of the global business
Proficiency in English
Highly-developed all round business and commercial sense
Strong personality with strong communication and negotiating skills in a multi-cultural environment
Ability to work autonomously, in a result-orientated and effective problem-solving way

 
Minimum Requirements:
 
Education:

Communications/Public Relations/Stakeholder Relations/Corporate Affairs/External Affairs/Legal background.

 
Experience:

Minimum of 5 years post qualification experience
Board experience (Desirable)
Strong academic background and experience
FMCG experience (Desirable)
Leading and Managing people experience

 
Additional Information:
 

BAND: V-A

 
AB InBev is an equal opportunity employer and all appointments will be made in-line with AB InBev employment equity plan and talent requirements. We are a company that promotes gender equality. Internal applicants require Line manager approval. Please note that only short-listed applicants will be contacted. The advert has minimum requirements listed. Management reserves the right to use additional/relevant information as criteria for short-listing
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Closing Date
2026/03/24

Reference Number
CCB260317-10

Job Title
ACCOUNT DEVELOPER – KEY ACCOUNTS

Job Category
Commercial – Sales and Marketing

Company
Coca-Cola Beverages Zambia

Job Type
Permanent

Location – Country
Zambia

Location – Province
Not Applicable

Location – Town / City
Copperbelt

Job Description
CCBAis the 8th largest Coca-Cola bottling partner in the world by revenue, and the largest on the continent. It accounts for over 40% of all Coca-Cola products sold in Africa by volume. With over 18,000 employees in Africa, CCBA services more than 735,000 customers with a host of international and local brands. CCBA operates in 14 countries, including its six key markets of South Africa, Kenya, Ethiopia, Uganda, Mozambique and Namibia, as well as Tanzania, Botswana, Zambia, the islands of Comoros and Mayotte, Eswatini, Lesotho, and Malawi.Coca-ColaBeveragesZambia(CCBZ)presents an exciting opportunity for the Account Developer – Key Accounts to join the Commercial team. The role will report to the Manager Key Accounts

Role: Account Developer – Key Accounts                                                                                                                                                                                                    Location: Lusaka                                                                                                                                                                                                                                                        Function: Commercial
 
Purpose: The Account Developer  – Key Account’s purpose is to achieve sales and market share growth, develop strong customer relationships, ensure execution excellence, and manage promotional activities and quality standards to drive mutual growth and high customer satisfaction
 

Key Duties & Responsibilities

Sales & Market Share Growth: Achieve agreed-upon sales targets, drive market penetration, and grow sales volume for core packs
Customer Development: Build strong service levels and relationships with customers to support mutual growth and high customer satisfaction
Execution Excellence: Achieve rigorous execution in each outlet based on company standards, ensuring high compliance with the Picture of Success and sales routines
Promotional and Quality Management: Implement promotional activities and ensure stock rotation, compliance with quality standards, and trade replacements are well-managed.

 Key Behaviour Indicators

Sales Volume vs Target
Revenue vs Target
Outlet Volume Growth
Activated Customers Growth
Net Promoter Score -NPS
RED Scores
RED & PDA adherence
Strike rate and call adherence
Asset verification.

 

Skills, Experience & Education
Education

A formal qualification in Marketing, Sales, or equivalent would be advantageous

 
Experience

2 years sales experience within the FMCG sector, ideally managing customer accounts and driving volume growth
Familiarity with Route-to-Market (RTM) principles and business frameworks
Understanding of customer relationship management, including driving revenue and volume growth in key accounts
Experience with digital sales platforms and tools (e.g., SFA) to optimize sales and manage customer data.

Skills

Basic understanding of customer business drivers to convert into sales opportunities
Ability to build collaborative and constructive relationships with customers, fostering trust and loyalty
Advanced selling and negotiation skills to drive sales across a variety of customer accounts
Proven ability to negotiate terms of trade with customers, ensuring mutually beneficial agreements
Able to calculate orders, assess stocking requirements, and present a strong profit story to customers
Demonstrates an ability to execute sales routines and achieve company standards with high precision
A relentless drive to exceed sales targets, maintain competitive focus, and seek out new opportunities
Competence in using digital tools to manage sales data, track performance, and ensure seamless communication with customers
Physically fit and capable of maintaining a high level of energy and mobility while managing sales routes

General
Functional Capabilities

Sales execution
Market penetration
Customer relationship building and management
New business development
Asset management
Digital competency

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Date: Mar 18, 2026
Location: Ndola Cement, Ndola Cement
Company: Dangote Industries Limited

Job Summary
· Oversee and coordinate efficient production of high-quality clinker and cement at the plant
to generate optimal revenue for DCP.
· Ensure production at optimal plant capacity at all times.
 
Key Duties and Responsibilities
· Participate in the development and articulation of production strategy for DCP.
· Create and manage the plant’s production plan, capacity plan and materials requirements
plan in line with DCP’s strategic intent.
· Oversee the implementation of the approved production plan at the plant to ensure
established targets are met.
· Ensure the production processes are implemented in line with agreed upon Safety &
Environmental procedures and guidelines.
· Demonstrate ownership of and communicate the unit’s strategic direction and objectives to
all Production staff.
· Prepare annual production budgets based on relevant considerations including market forces
and ensure achievement of planned budgets through optimization of resources.
· Coordinate and manage the production team to achieve daily production lines for the
purpose of maintenance.
· Oversee the execution of cement kiln linings repairs, raw and cement mill operations and
cement packaging system.
· Keep abreast with new developments in cement productions and good practices and make
recommendation for improvement to the Plant Director.
· Supervise the implementation of approved recommendations.
· Coordinate with other units of the production, mines and maintenance department as
required to meet production requirements.
· Provide overall guidance, leadership and strategic direction to the Production team.
· Prepare and provide production reports and information to management to aid decision
making.
· Monitor and control consumption trend of refractory, grinding media, grinding aid and their
Inventory levels.
· Conduct downtime analysis and preventative measures for future development
and offer
recommendations for improvement in processes based on test results.
· Carry out detailed analysis of key process trends, developments, and changes in equipment
performance behaviors in Dangote Cement Plant production processes.
· Achieving optimum fuel efficiency, power consumption and utilization of manpower.
· Assessing performance of subordinates and providing necessary feedback to Human Resources Department
Generation of Training needs for subordinates and providing necessary feedback for their
development to Human Resources Department.
· Liaise with regulators, external auditors, affiliates and outsourced service providers.
· Assign detailed responsibilities to subordinate and supervise them to ensure timely delivery
of high-quality results.
· Encourage teams to evaluate current procedures critically for efficacy, quality, and
simplification to execute process improvements to boost operational effectiveness.
· Offer training sessions for new procedures as required.
· Perform any other duties that may be assigned by the Plant Director.
 
Key Requirements
Education and Work Experience
· Graduate/ Post- Graduate in Chemical Engineering/Production Management
· Member of Engineering Institution/body (Professional Engineer).
· Experience in a Cement Manufacturing environment in modern large plants.
· 15-20 years’ progressive work experience in cement/process industry of which five (5)
years should be at Production Manager Level in a cement Plant.
Skills and Competencies
1. Professional and technical competencies:
· In-depth knowledge of cement production processes
· Strong knowledge of the cement industry (local and international) including the
trends, challenges, opportunities, regulations and legislation relating to the
cement manufacturing industry
· Strong knowledge of production quality parameters and quality control
· Good knowledge of cement manufacturing equipment’s and quality control
· Understanding of corporate governance principles.
· Familiarity with fraud risk indicators and investigation techniques
Good knowledge of Enterprise Resource Packages such as SAP
 
2. Behavioural and management competencies:
· Strong people management and leadership skill
Strong problem solving and analytical skills.
· Good supervisory, coaching and mentoring skills.
· Ability to manage multiple priorities
. Ability to pay attention to detail.
· High ethical standards and integrity
 

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