Job Region: Zambia

Description:
Job Purpose
Senior administrative assistants provide high-level support to executives and department leaders by managing schedules, coordinating communications and overseeing daily operations.. Serve as key points of contact within the organization, helping streamline workflows and ensure efficient execution of operational activities. Oversee a range of activities, from monitoring health and safety to assisting with HR and payroll tasks.
Summary of Key Duties:

Manage calendars, schedule meetings and coordinate travel arrangements for senior leaders
Prepare and edit correspondence, reports, presentations and other documents
Support admissions processes, including responding to inquiries and managing documentation
Organize and maintain confidential files, records and databases
Serve as a liaison between executives, staff and external stakeholders
Maintain accurate student records and administrative documentation
Coordinate appointments, meetings, and school schedules
Assist with planning and execution of department initiatives and events
Monitor deadlines and follow up on action items to ensure timely completion
Support budget tracking and expense reporting processes
Ensure effective communication between management, staff, parents, and external stakeholders
Handle incoming communications and prioritize responses as needed
Maintain office procedures and ensure compliance with company standards

Required Skills and Competencies

Excellent Communication Skills
Exceptional organizational skills
High level of discretion
Ability to handle multiple priorities with professionalism
Pro-active, innovative and assertive
Self starter and independent worker as well as team player
Must have the ability to work well under tight deadlines and respond to rapidly changing demands;
Attention to detail with high degree of accuracy

Primary Areas of Accountability:

Qualifications and Experience 

Degree or Diploma in Business Administration, PR, Public Administration or Related field
Must  have a minimum of 4+ years of Administrative relevant work experience
Working for a private school, college or university in the same capacity will be a plus
Demonstrated experience at record keeping both manual and electronic
Strong front office management and office administration skills
Should have experience in both manual and electronic filing
Must have proven experience in taking minutes and report writing 
Proven ability to deliver excellent customer service and ensure customer satisfaction

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Empowering Africa’s tomorrow, together…one story at a time.

 
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

 
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
 
 
Job Summary
• To manage the implementation, maintenance, and enhancement of all Applications systems to enable the use of appropriate platform technology, as an integral and reliable component of business process within country.
• Drive convergence of technologies, ensure delivery of technology projects associated with Applications and liaise and negotiate with internal customers and technology vendors.
 
 
Job Description

 
 
Accountability: Service Applications Availability [60%]
The prime responsibility is for maintaining the availability and reliability of applications to ensure that IT can effectively meet service targets in accordance with planned business objectives.
Key Activities:
• Provide a range of application availability reporting to ensure that agreed levels of availability, reliability and maintainability are measured and monitored on an ongoing basis.

• Successfully facilitate delivery of changes to reports needed by the business and ensure that reports and their dependencies are made available for the business.
• Provide holistic support of application availability to Business Users
• Take actions to achieve reductions in frequency and duration of incidents that impact application availability.
• Ensure shortfalls in application availability are recognized and appropriate corrective actions are identified and progressed.
• Take action on agreed appropriate actions with Line Management to maintain or improve application availability levels.

• Initiate and coordinate actions required to maintain or improve availability of applications.
• Act as a coordination point for changes to applications when needed.
• Maintain an awareness of technology advancements and best practices that support application availability.
Accountability: Test Management [15%]
Responsibility is to ensure that proper testing occurs for all Application changes released into the production environments as assigned to you by Line Management.
Key Activities:

• Work closely with Release Analysts
• Review releases and assign appropriate release testing tasks.
• Compile and review the Testing Deliverables
• Conduct installation procedure tests.
• Participate in functional, performance, and integration testing results.
• Coordinate user acceptance testing.
• Coordinate back out testing.

• Conduct supporting documentation review.
• Compile test results
• Conduct release test review.
• Coordinate post release testing.
• Validate and communicate results of testing activities.
Accountability: Risk Management [15%]
Key activities:

• Build relationship with country IT Risk and Governance team and provide support wherever required.
• Contribute and deliver to the improvement of the risk profile by delivering improved governance, risk management, controls and compliance requirements.
Accountability: People Management [10%]
Key Activities:
• Responsible for driving own Performance Development, collating relevant documentation, preparing for and arranging reviews.
• By utilizing skills matrix, identify training and development requirements, formulating own plan to be agreed with team leader. Responsible for ensuring own plan is completed within agreed timescales.

• Undertake all necessary training in order to perform the role to the required standards, including gaining accreditation where appropriate.
Risk & Control
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Absa Operational Risk Framework and internal Absa Policies and Standards.
 
Education
 
Further Education and Training Certificate (FETC): Physical, Mathematical, Computer and Life Sciences (Required)

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Description:
Job Purpose
The Collections & Recovery Officer will manage the recovery of due Loans, delinquent and non-performing loans to minimize credit losses and maintain portfolio quality. The role ensures that overdue accounts are effectively followed up, recovery strategies are implemented, and remedial actions are taken in line with the set policies and regulatory guidelines.
Summary of key duties:

Strictly follow company policies and procedures related to debt collection and adhere to the Debt Recovery Cycle to maximize efficiency and compliance.
Provide proactive advice and guidance to clients to minimize the likelihood of them falling into debt collection situations by identifying areas for improvement.
Monitor all overdue and non-performing loans daily and initiate appropriate recovery actions.
Conduct client follow-ups through phone calls, letters, and field visits to negotiate and secure repayments.
Develop and implement repayment strategies for delinquent borrowers, including settlement plans
Research required information using available resources.
Conduct spot and scheduled visit, arrest, petition and track debtors.
Suggest appointment and Liaise with recovery agents for resolution.
Create and maintain a portfolio of written-off loans with clear recovery targets and timelines.
Trace and re-engage clients whose loans were previously written off to negotiate settlements or repayment arrangements.
Coordinate repossession and disposal of collateral in collaboration with the External Agency/ Asset Disposal Manager, legal and external partners.
Participate in collateral verification exercises and ensure compliance with disposal procedures.
Ensure that all recovery activities, including those for written-off loans, comply with internal policies and legal frameworks.
Maintain high standards of confidentiality, integrity, and professionalism.
Enforce company’s credit policy, conduct credit investigations and collecting delinquent accounts and will communicate all credit related issues to senior management.
Work with risk management to identify current and potential credit risks and develop suitable mitigation/prevention strategies.

Required Skills and Competencies

Excellent communication skills
Strong negotiation and persuasive skills
Excellent analytical skills
Attention to detail
Strong problem-solving abilities.
Excellent interpersonal and client management skills.
High integrity, confidentiality, and ethical conduct.
Self-driven with a strong sense of accountability.
Strong Leadership Skills

Primary Areas of Accountability:

Qualifications and Experience

Diploma or Degree in Banking, Finance, Accounting, or Business Administration.
Minimum 3-4 years’ experience in loan recovery, credit administration, or collections within a micro-financial institution.
Proven understanding of credit risk management, legal recovery, and collateral realization processes.
Experience in recovery of written-off or charged-off portfolios is an added advantage.

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Branch Manager – Microfinance Institution X 03 (Ndola, Kabwe & Lusaka)
Description:
Job Purpose
The Branch Manager will be responsible for the overall performance of the business and achieving specific service and operational targets Develop and provide a supervisor level of customer relations and promotes the sales and service culture through coaching guidance and staff motivation achieve individual and branch target goals through new business sales referrals and retention of account relationships Provides leadership training supervision delegates day to day operations to the Customer Service Officers or other branch personnel
Job Search Platform
Summary of Key Responsibilities:

Set marketing plans for the branch and supervise the team to achieve targets
Active involvement in implementing marketing strategies business development activities stakeholder management and ensuring active participation of branch staff
Ensure good levels of customer service management of Service level agreements and customer complaints
Supervise and make of the right implementation of the disbursement and collection procedures
Make sure to provide best service to customers
Enhance the team skills and competencies in addition to develop operational plans to enhance the branch performance
Assess loan requests and evaluate the clients credit worthiness through interviews and examination of the necessary documentation as required in loan processing in accordance with the company lending policy
Responsible for the overall branch operations Customer Service Human Resources Administration and Sales
Assess local market conditions and identify current and prospective sales opportunity
Develop branch forecast financial objectives and business plan
Ensuring the attainment of the set branch sales targets
Ensure that Copies of the signed Loan Contract mandate forms and supporting documents are properly led and scanned to share folder after processing
Ensure a high level of customer service and satisfaction by maintaining high levels of professionalism
Attend to all customer enquiries queries concerning various products that may be received through various channels Ensure that guidelines for each client touch point are adhered to at times
Recruitment and supervision of branch Direct Sales Agents and management of leads
Maintaining cordial relationships with agents and stakeholders
Responsible for collection of first and second default instalment and provide satisfactory reason if not collected
Supervision of the branch team and day to day branch operations including KYC Handling File Management and other quality control checks
Cash Handling and Vault Management
Branch Returns and other compliance requirements

Required Skills and Competencies

Excellent written and oral  communication skills
Strong analytical skill
Excellent time management and organization skills
Strong negotiation skills
Ability to work under pressure
High motivation and ability to work without supervision
Excellent Leadership Skills
Strong Negotiating skills
Attention to detail

Primary Areas of Accountability:

Qualifications and  Experience

Full Grade 12 Certificate with credits in English and Mathematics
Bachelors Degree in Marketing Accounting and Finance Banking Business Administration or a related field
Minimum of 5 years experience in branch operations with a Microfinance Institution
Must have extensive Micro finance knowledge
Proven experience in a Non Bank Financial Institution or Microfinance environment is highly desirable
Proficiency in financial analysis tools and lending software
Advanced Excel skills and strong analytical capabilities
Preferably based in respective location of application with own accommodation

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About the job Client Service Executive

The Client Executive is responsible for servicing a portfolio of clients in underwriting, claims, relationship management and sales by driving revenue growth within the insurance sector
Objectives

Build and maintain strong relationships with clients and underwriters.
Underwriting, claims and sales management
Monitor market trends and competitor activity to identify opportunities for business growth and innovation.
Stay abreast of market trends and competitor activities to identify opportunities and mitigate risks.
Ensure compliance with industry regulations and internal policies.

KEY RESPONSIBILITIES

Daily servicing of client portfolios.
Issue closings and or alterations instructions to Insurers
Issue Invoice/credit notes where necessary
Review insurance policies/endorsements to ensure they are in line with instructions.
Conduct regular client meetings to keep them abreast of all related developments in line with their portfolios.
Load all sales opportunities in the system
Registering and processing all reported claims with Insurers
Support clients with uninsured loss recoveries
Identify and pursue new business opportunities through proactive prospecting, lead generation, and networking activities.
Analyse market trends, customer feedback, and competitor activity to identify opportunities for business growth and innovation.
Work closely with underwriters to assess risk, customize insurance solutions, and ensure timely and accurate policy issuance.
Conduct regular sales meetings and performance reviews to track progress, address challenges, and implement corrective actions as needed.
Represent the company at industry events, conferences, and trade shows to promote products and services and expand professional networks.
Collaborate with cross-functional teams, including underwriting, claims, and customer service, to ensure seamless delivery of insurance products and exceptional customer experiences.
Stay abreast of changes in industry regulations, market conditions, and emerging technologies accordingly.
Foster a culture of teamwork, collaboration, and continuous improvement within the team, celebrating successes and promoting a positive work environment.

REQUIREMENTS

Diploma in Insurance from CII, ISA, ZII or any other recognised professional bodies. Those with bachelors degree in business administration with two years experience in the insurance Industry will be preferred.
Strong understanding of short-term commercial insurance products, markets, and industry trends.
Good communication and interpersonal skills.
Demonstrated ability to build and maintain relationships with clients, brokers, and underwriters.
Proficiency in Microsoft Office Suite and CRM software

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