Job Region: Zambia

VAC-2026-0002: TECHNICIAN METERING

Application Closing Date: March 9, 2026
This role is responsible for installing, maintaining, and repairing metering equipment and test instruments in order to ensure correct operation on all metering infrastructure. The role will report to the Supervisor- Metering.
Key Accountabilities

Carry out calibration of energy meters to ensure meters operate within the required accuracies.
Undertake repairs and calibration of high voltage and low voltage test instruments to ensure availability for the effective maintenance of primary equipment.
Carry out installations and assist in commissioning of metering schemes for the purposes of maintaining and upgrading existing systems in the effort of generating revenue, meeting new load and regulatory requirements.
Carry out condition-based maintenance of energy meters, alarm schemes, summation equipment, and voltage selection equipment to ensure correct operations at all times.
Carry out metering activities most efficiently and effectively to ensure that the same are performed right the first time.
Undertake other jobs that may be added from time to time in compliance with the company’s programs of multi-skilling.
Undertake and complete given assignments within the allocated time frame to avoid unnecessary overtime.
Undertake preventive measures for unsafe practices, and conduct toolbox talks before every activity is undertaken.
Ensure good housekeeping in all work activities and participate in SHE meetings.
Participate and attend to defects for the prepayment metering platforms and offer assistance for customers having difficulties with recharge activities.
Ensure that all company resources in the workshop are used solely for company purposes and that there is no misuse of assets such as vehicles, tools, and other materials.
Carry out repairs to load control circuits for the CEC system control office and customers for a healthy state of circuits at all times for effective load management and peak looping activities.
Ensure that the Measurands to Control Office are accurate at all times for timely decision-making in the control room.

Employment Resources
To be considered for this role, you will be required to have:

Grade 12 Full Certificate.
Technician Certificate in Electrical, Electronics or Instrumentation.
Member of the Engineering Institute of Zambia.
Minimum 3 years’ post-qualification experience gained in an environment of similar context and complexity.

Sharing is Caring! Click on the Icons Below and Share

VAC-2026-0001: TECHNICIAN MECHANICAL
Application Closing Date: March 9, 2026
This role is responsible for carrying out mechanical maintenance work, installation and repair of a range of mechanical fixed plant and equipment in an effective, efficient, and cost-effective manner to ensure the sustenance of company operations. The role will report to the Supervisor – Mechanical Field Services.
Key Accountabilities

Install and modify new and existing mechanical plant and equipment in accordance with technical standards, layout plans, drawings, manuals and regulatory requirements.
Dismantle and assemble mechanical plant equipment using a range of hand-held power, pneumatic and hydraulic tools.
Install system equipment efficiently to avoid constant power disruptions.
Troubleshoot and carry out fault analysis investigations on a range of substation mechanical equipment to determine root cause of mechanical faults and breakdowns.
Conduct weekly inspection checks on mechanical system equipment to ensure that the system is always running efficiently.
Carry out system equipment maintenance duties to enhance equipment availability.
Repair and replace defective components on mechanical equipment to restore equipment to reliable functionality.
Undertake prompt mechanical repairs on system equipment to maintain continuous operations of equipment.
Compile detailed maintenance sheets in a proper and timely manner to facilitate record keeping.
Ensure the maintenance sheet date is accurately captured on the maintenance enterprise resource planning (ERP) tool.
Carry out mechanical field maintenance activities in the most effective and efficient manner to ensure that work is performed right the first time.
Undertake any other job that may be assigned from time to time in compliance with company programmes of multi-skilling.
Ensure that all company resources under the section are used solely for company purposes and that there is no misuse of assets such as vehicles, tools etc.

To be considered for this role, you will be required to have:

Grade 12 Full certificate.
Mechanical Technician Certificate.
Member of the Engineering Institute of Zambia.
Minimum of four (4) years’ post-qualification experience gained in an environment of similar context and complexity.

Sharing is Caring! Click on the Icons Below and Share

The Deputy Chief Operations Officer (Deputy COO) supports the COO in overseeing Mafisa’s daily operations to ensure efficiency, effective coordination, and alignment with organisational goals. The Deputy COO acts as a second-in-command, providing leadership to field teams and departments, and stepping in to manage critical operational functions in the COO’s absence. This role emphasises tactical execution of strategic plans, operational support, and continuous improvement across programs and supporting functions.
Key Responsibilities
Operational Support and Coordination

Assist the COO in managing the day-to-day operations across programs, finance, HR, administration, and communications functions.
Facilitate communication and collaboration between field teams and headquarters to enhance program delivery.
Monitor operational workflows and identify areas for efficiency and process improvement.
Support the management and engagement of consultants and external service providers.

Assist in developing and executing security and emergency response plans, ensuring field staff safety and crisis preparedness.

 
Strategic Execution

Support the translation of strategic goals into operational plans and ensure timely achievement of program deliverables.
Collaborate with teams to monitor project timelines, resource use, and budget adherence at the operational level.
Participate in risk assessments and contribute to mitigation and problem-solving efforts to safeguard operations.

 
 Financial and Resource Management

Work closely with the district finance team to monitor district-level budgets and expenditures, ensuring transparency and cost-effectiveness.
Assist in the preparation of compliance documentation for internal and donor requirements.
Support resource mobilisation efforts and fundraising initiatives as delegated by the COO and CEO.

 
 Monitoring, Evaluation, and Reporting

Track operational performance and contribute data analysis to inform decision-making and improve program delivery.
In coordination with the MEL officer and guided by the MEL framework, ensure accurate and timely field reporting on program quality, impact, and compliance.
Represent Mafisa at internal and select external meetings, as delegated, to maintain stakeholder relationships.

Requirements

Bachelor’s degree in Business Administration, Development Studies, Management, or a related field (Master’s preferred).
Minimum of 7 to 10 years’ progressively responsible experience in operations, including supervision of teams, oversight of reporting, and budget management roles in NGOs or the private sector.

 
Experience

Experience supporting strategic planning, project management, and team leadership.
Proven experience in working in rural Zambia.
Strong understanding of financial management and budget monitoring.
Excellent communication, interpersonal, and organisational skills.
Ability to manage crises, operational risks, and ensure responsive actions.

 Ideal

Ability to provide operational coordination, leadership support and team empowerment

Reporting: Reporting to Chief Operating Officer

Sharing is Caring! Click on the Icons Below and Share

Description

Job Purpose
The role of the Field Manager is to support the Programme Officers in rolling out the Mafisa activities across the project area.  S/he is responsible for managing the Field Office and community-based staff (Programme Officers, Area Coordinators, Rangeland Monitors and Community Agents)  in developing grazing and fire management plans for farmers; maintaining records, planning land assessments; conducting meetings with farmers and explaining the land usage and the ability to analyse fire situations. In addition, the Field Manager will also support the relevant team with the delivery of animal health services, community development and livelihood activities.

Duties and responsibilities include:
Employment Resources
Program Management

Hold weekly check-in meetings with Programme Officers and Area coordinators to track reporting on animal health and rangeland management service delivery and disease outbreaks
Review procurement plans submitted by Programme Officers and work with Finance team to ensure clear justification, value for money and timely supply of all materials and resources needed to assist them with delivering services.
Oversee the performance of Programme Officers, Area Coordinators, Rangeland Monitors and Community Agents to ensure delivery of agreed KPIs, and lead the fulfilment of requirements for grazing and fire management, programme delivery and reporting.

 
Programme Delivery and Reporting

Lead the formation of Community Committees in all operational areas and ensure that Community Committee Meetings are conducted, and procedures are documented illustrating free, prior informed consent (FPIC) in line with protocols.

Support the Area Coordinators in planning and delivering animal health services by:

Reviewing status reports collected by the Area Coordinators for precise delivery of animal treatments, especially vaccinations, dipping and tagging.
Check inventory records of all veterinary drugs and equipment, vaccines, syringes and any other such items used by the Community Agents

According to the agreed schedule, hold weekly check-in meetings with Area coordinators to track reporting, service delivery and disease outbreaks.
Where necessary meet with government extension workers in the community as part of networking and information sharing
Support the Mafisa project with field-related assessments such as evaluations, studies and/or other project related activities.
Support other technical areas when requested

 
Grazing and fire management

Oversee the development of Community Fire management and grazing plans with local farmers
Monitor the presence of signed Community Fire management and grazing plans agreements with each community.
Assist in planning grazing blocks
Checked grazing plans to assess appropriate grazing times
Assist the Rangland Management Specialist in monitoring community grazing and fire management plans and operating instructions, in relation to:

Number of livestock in the grazing block
rotational grazing practices
range improvement and maintenance, and availability of water in the grazing block

Maintain communication with rangeland users/farmers to explain needed maintenance work and report noncompliance to the supervisor.

 
Stakeholder and Relationship Management

In consultation with the Head of Mwandi Field Office, ensure constant communication and consultation with stakeholders at the district level, including communities, traditional leaders, local authorities, and district Agriculture and Veterinary Officers.
Serve as the focal point person for committees to facilitate the development of committee bylaws.
Verify the selection of livelihood options as agreed upon by the community and local authorities to complement animal health, grazing and fire management activities.
Monitor and ensure that Committee, Area Coordinators, Community Agents and Rangeland Field Monitors all adhere to Health, Safety, Security, and Environment (HSSE) and Child Labour standards as prescribed by Mafisa.
Coordinate with the Marketing Officer on market opportunities for farmers in the project area.
Ensure that Free, prior and informed consent (FPIC) forms are signed by all communities participating in the program and filed (physical and electronic) accordingly.

 
Human Resources

In liaison with the HR Manager, lead the screening and recruitment of the Area Coordinators and Community Agents with the Programme Officers.
Ensure all employees and contractors are familiar with the requirements of contract compliance over HSSE, Prevention of Child Labour Guidelines, Prevention of Sexual Exploitation and Anti-Corruption policy.
Review staffing arrangements by organising staff allocation of annual leave and sickness to ensure operational requirements are met.
Identify and deal with any potential disciplinary issues in liaison with the HR Manager.
Identify skills gaps and develop staff training to ensure personnel are adequately trained for the tasks they are due to perform.
Track the performance of each direct report and administer Performance Evaluation to all direct reports according to schedule.

Requirements

Qualifications

Bachelor’s degree in a relevant field (animal health, development studies, forestry, gender studies, social work, Community Development or a related field)
Diploma qualification may be considered with relevant years of experience
Knowledge of regenerative grazing practices is advantageous.

 
 Experience

At least five years of experience in community mobilisation or related fields
Strong understanding of gender and power dynamics and their impact on women’s economic empowerment and rural livelihoods
Excellent interpersonal and communication skills
Strong training and capacity building skills, with the ability to engage communities and promote behaviour change
Willingness to travel to local communities as needed
A strong personal commitment to the values of Mafisa
A high level of motivation and ability to work independently as well as part of a team

 
Ideal

Experience in decentralized teams
Experience in supervising staff

 
Reporting to the Head of the Field Office Mwandi

 
Sharing is Caring! Click on the Icons Below and Share

Description

Job Purpose
The Programme Officer supports the Area Coordinators in developing grazing and fire management plans for farmers; maintaining records, planning land assessments; conducting meetings with farmers and explaining the land usage and the ability to analyse fire situations. In addition, the Program Officer will also support the delivery of animal health services and community development and livelihood activities to communities through the support of Area Coordinators.
 
Primary Responsibilities:
Programme Delivery and Reporting
Zambia Market Analysis

Support the formation of Community Committees in all operational areas and ensure that Community Committee Meetings are conducted, and procedures are documented, illustrating free, prior informed consent (FPIC) in line with protocols.
Support the Area Coordinators in planning and delivering animal health services by:

Job Search Platform

Reviewing status reports collected by the Area Coordinators for precise delivery of animal treatments, especially vaccinations, dipping and tagging.
Check inventory records of all veterinary drugs and equipment, vaccines, syringes and any other such items used by the Community Agents

According to the agreed schedule, hold weekly check-in meetings with Area coordinators to track reporting, service delivery and disease outbreaks.
Where necessary, meet with government extension workers in the community as part of networking and information sharing.
Support the Mafisa project with field-related assessments such as evaluations, studies and/or other project-related activities.

Support other technical areas when requested

 Grazing and fire management

versee the development of Community Fire management and grazing plans with local farmers.
Monitor the presence of signed Community Fire management and grazing plans agreements with each community.
Assist in planning grazing blocks.
Checked grazing plans to assess appropriate grazing times.
Assist the Rangland Management Specialist in monitoring community grazing and fire management plans and operating instructions, in relation to:

number of livestock in the grazing block
rotational grazing practices
range improvement and maintenance, and availability of water in the grazing block

Maintain communication with rangeland users/farmers to explain needed maintenance work and report noncompliance to the supervisor.

 Human Resources

Under the direction of the Field Manager, manage the recruitment of Community Agents, Rangeland Field Monitors and Area Coordinators
Ensure all employees and contractors are familiar with the requirements of contract compliance over HSSE, Prevention of Child Labour Guidelines, Prevention of Sexual Exploitation and Anti-Corruption policy.
Identify and report any potential disciplinary issues to the Field Manager.
In liaison with the Field Manager and Human Resource Manager, ensure personnel are adequately trained for the tasks they are due to perform.

Requirements

Bachelor’s Degree in either Forestry, Environmental Management, Animal Health or related field
Diploma qualification may be considered with relevant years of experience
Ability to drive a manual with a Standard Class B driving license

 
Experience

Willingness to travel extensively during field season, work unusual schedules (up to 8 consecutive days), car camp, and live in rustic conditions for extended periods in remote areas of Mwandi, Sesheke, Kazungula and Mulobezi required.
Knowledge in using digital data collection platforms on computers, tablets or phones.
Good physical condition and the ability to work long hours in the field are required
Language: Fluent in English and Lozi, depending on location.
2 years’ relevant experience in rangeland management, community development or related field.

 Ideal

Willing to support colleagues and embrace the challenges of innovation.

 
Reporting to the Field Manager

Sharing is Caring! Click on the Icons Below and Share

Description

Job Purpose
The Programme Officer supports the Senior Programme Manager in rolling out the Mafisa activities across Sioma, Shangombo and Nalolo. S/he will work with HR and the Senior Programme Manager recruiting Area Coordinators, Community Agents and Rangeland Field Monitors.  In addition, they will, with the support of the Snr Programme Manager, lead the setting of Mafisa in the district, identifying key stakeholders and organising introductory meetings in the district and community.
 
Primary Responsibilities:
Programme Set up, Delivery and Reporting

Lead the formation of Community Committees in all operational areas and ensure that Community Committee Meetings are conducted, and procedures are documented, illustrating free, prior informed consent (FPIC) in line with protocols.
According to the agreed schedule, hold weekly check-in meetings with Area coordinators to track the reporting the introduction of Mafisa in the communities.
Where necessary meet with government extension workers in the community as part of networking and information sharing.
Support other technical areas when requested.
Oversee the development of Community Fire management and grazing plans with local farmers.
Monitor the presence of signed Community Fire management and grazing plans agreements with each community.
Assist in planning grazing blocks

 
 Human Resources

With support from HR, lead the recruitment of Community Agents, Rangeland Field Monitors and Area Coordinators

Ensure all employees and contractors are familiar with the requirements of contract compliance over HSSE, Prevention of Child Labour Guidelines, Prevention of Sexual Exploitation and Anti-Corruption policy.
Organise community basedstaff allocation of annual leave and sickness to ensure operational requirements are met.
Identify and deal with any potential disciplinary issues among community-based staff.
In liaison with the Human Resource Officer, ensure personnel are adequately trained for the tasks they are due to perform.

Requirements

Qualifications:

Bachelor’s degree in either Forestry, Environmental Management, Animal Health or related field
Diploma qualification may be considered with relevant years of experience
Ability to drive a manual with a Standard Class B driving license

 
 Experience

Willingness to travel extensively during field season, work unusual schedules (up to 8 consecutive days), car camp, and live in rustic conditions for extended periods in remote areas of Sioma, Nalolo and Shangombo required.
Knowledge in using digital data collection platforms on computers, tablets or phones
Good physical condition and ability to work long hours in the field are required
Language: Fluent in English and Lozi depending on location
2 years relevant experience in rangeland management, community development or related field.

Ideal

 Willing to support colleagues and embrace the challenges of innovation

 
Reporting to the Senior Programme Manager

Sharing is Caring! Click on the Icons Below and Share

Description

Job Purpose
The Data Verification and Reporting Officer will play a critical role in ensuring the integrity, accuracy, and consistency of data collected through our custom applications. The specialist will work closely with field staff, verifying data, ensuring timely submissions, cleaning datasets, and preparing reports. This role requires strong attention to detail, excellent communication skills, and a proactive approach to problem-solving.
Key Responsibilities:
a)         Data Verification and Reporting:

Review and verify data submitted by Area Coordinators, Community Agents and Rangeland Field Monitors to ensure accuracy and completeness.
Identify and resolve any discrepancies or inconsistencies in the data.
Perform data cleaning tasks to prepare datasets for analysis.
Identify and correct errors, outliers, and missing data.
Generate regular reports on data collection progress and findings.
Prepare summaries and visualisations of data for internal and external stakeholders.

b)         Coordination:

Maintain regular communication with Area Coordinators, Community Agents and Rangeland Field Monitors to ensure data is collected and submitted on schedule. Provide support and guidance to Area Coordinators, Community Agents and Rangeland Field Monitors on data collection procedures and best practices.

c)          System Management:

Assist in the management and maintenance of the custom data collection application.
Provide feedback and suggestions for system improvements based on user experience.

 
d)         Training and Support:

Conduct training sessions for Area Coordinators, Community Agents and Rangeland Field Monitors on data collection protocols and the use of the custom application.
Offer ongoing support and troubleshooting assistance to Area Coordinators, Community Agents and Rangeland Field Monitors as needed.

 
e)      Grazing mapping

Support the mapping of grazing blocks as required.

Requirements

Diploma in Statistics, Information Technology, Computing, Monitoring and Evaluation, or a related field.

2 years of relevant experience in data management, data verification, reporting, and data cleaning

Experience

Proficiency in data analysis tools and software (e.g., Excel)
Strong attention to detail and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and collaboratively in a team environment.
Willingness to travel extensively during field season, work unusual schedules (up to 8 consecutive days), car camp, and live in rustic conditions for extended periods in remote areas of Mwandi, Sesheke, Kazungula and Mulobezi required.
Good physical condition and ability to work long hours in the field required.
Language: Fluent in English and Lozi, depending on location

Ideal

Willing to support colleagues and embrace the challenges of innovation.

Reporting: To the Data Integrity and IT Support Officer.

Sharing is Caring! Click on the Icons Below and Share

Job Role
The Customer Experience (CX) Coordinator supports Yalelo’s customer service operations and customer engagement initiatives by managing customer communications, coordinating service training, supporting feedback and survey activities, and helping drive customer-facing programs that improve satisfaction, loyalty, and brand trust.
Key Responsibilities & Critical Success Measures.

Customer Service Call Handling: Manage customer service calls and CRM records, ensuring timely responses, accurate logging, and proper follow-up/escalation of complaints.
Customer and Retail Communication: Coordinate communication with external customers and internal teams (especially retail outlets) to support service delivery and issue resolution.
Training and Feedback Support: Conduct customer service trainings and support customer feedback/survey activities to improve frontline service standards.
Consumer Insights Support: Support consumer insights work (surveys, data cleaning, enumerator support) and help generate accurate customer feedback data.
Customer Programmes and Activations: Coordinate customer-facing projects (loyalty card programme, activations, CSR/marketing support, events, ad-hoc projects) with successful execution, timely dispatch, and positive customer engagement outcomes.

Functional Competences

Customer Service Management: Strong customer service and complaint-handling capability, including professional communication and escalation management.
Cross-Functional Coordination: Good coordination and collaboration skills across departments (Retail, Marketing, Logistics, Operations, etc.) and with external stakeholders.
Data and Reporting Support: Ability to support basic data capture, survey administration, data cleaning, and simple reporting/trackers.
Training and Facilitation: Training and facilitation ability to support frontline customer service improvement initiatives.
Planning and Multitasking: Good planning and multitasking skills to manage recurring tasks, projects, and activations simultaneously.

Personal Characteristics

Customer-Centric Professionalism: Customer-centric, professional, and courteous, with strong empathy and good judgment when handling complaints.
Ownership and Reliability: Proactive and dependable, with good follow-through on customer issues, tasks, and deadlines.
Attention to Detail: Detail-oriented and organized, especially in CRM updates, records, survey data, and dispatch tracking.
Adaptability and Teamwork: Adaptable and collaborative, able to work across different teams and support changing business priorities.
Positive Growth Mindset: Positive attitude, willing to learn, and committed to improving customer experience and brand trust

Knowledge, Skills and Experience

Education Background: Diploma or bachelor’s degree in marketing, Business Administration, Communications, Public Relations, or a related field.
Relevant Experience: 2–4 years’ experience in customer service, customer experience, retail support, marketing support, or a similar role.
Systems and Tools: Experience using CRM systems and Microsoft Office tools (especially Excel, Word, and PowerPoint).
Added Advantage Experience: Experience in customer surveys, field support, events/activations, or loyalty/customer programmes is an added advantage.
Core Skills: Strong written and verbal communication skills, organization, and ability to work across office and field activities. Fluent in English and additional local languages is a plus.
ZAQA-certified qualifications are mandatory.

Sharing is Caring! Click on the Icons Below and Share

AB Bank is looking for suitable candidates to fill the position of Senior Officer Assistant.

The Senior Office Assistant will be responsible for providing daily branch administrative support and ensure smooth workflow.

Among other responsibilities, you will be expected to:

Providing administrative support to staff.
Oversee daily branch administrative support and ensure smooth workflow.
Organizing meetings and maintaining calendars.

Minimum Qualifications and Competencies:

GCE level certification. ZAQA certification is a must.
Certificate in business related field is an added advantage. ZAQA certification is a must.
1 to 2 years’ work experience
Good communication skills.
Good time management skills.
Location: Solwezi (1) & Chipata (1).

Sharing is Caring! Click on the Icons Below and Share

Project Background
The Civil Society Poverty Reduction (CSPR) is embarking on a critical research project titled: “Drought Impact Assessment and Social Accountability Monitoring of Emergency drought response Programmes implemented in Mazabuka District in 2024/2025”. This assessment aims to accurately document the socio-economic impact of the recent drought on households and communities, and to monitor the effectiveness, equity, and accountability mechanisms of the emergency social cash transfer interventions put in place to mitigate these effects. CSPR is looking for highly motivated, proficient, and experienced Field Enumerators to join the research team for this time-sensitive assignment.
Key Responsibilities of the Enumerator
Selected candidates will report to the Field Team Leader and be responsible for:
1.    Attending and actively participating in mandatory project training sessions on research ethics, survey protocols, and data collection tools.
2.    Conducting face-to-face interviews with selected households, community leaders, and key informants within assigned enumeration areas in Mazabuka District.
3.    Accurately and diligently collecting data using computer-based data collection tools (mobile phones/tablets) in line with the established sampling and quality control protocols.
4.    Ensuring the completeness, consistency, and accuracy of all collected data before submission.
5.    Strictly adhering to ethical guidelines, maintaining confidentiality, and respecting the cultural context of the respondents.
Minimum Qualifications and Experience
We are seeking reliable professionals who meet the following essential criteria:
Academic Qualifications (Non-Negotiable)
1.    Minimum of a Diploma in Social Sciences, Development Studies, Economics, Public Administration, or a related field.
2.    A Bachelor’s degree or a higher qualification will be an added advantage.
Professional Experience
1.    Proven experience (at least 2 previous assignments) in conducting large-scale social surveys, research, or monitoring and evaluation (M&E) activities.
2.    Demonstrable experience in using computer-based data collection tools such as Kobo Toolbox, Open Data Kit (ODK) or similar platforms.
3.    Familiarity with the Mazabuka District area and fluency in the dominant local language(s) will be a strong advantage.
4.    Experience in Social Accountability Monitoring skills
5.    Excellent interpersonal and communication skills for interacting sensitively with respondents.
6.    Strong attention to detail and ability to follow complex research protocols precisely.
7.    Ability to work independently in challenging rural environments and under tight deadlines.
8.    Should be based in Mazabuka District
9.    Able to speak the language of the locals
Sharing is Caring! Click on the Icons Below and Share