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Project Background
The Civil Society Poverty Reduction (CSPR) is embarking on a critical research project titled: “Drought Impact Assessment and Social Accountability Monitoring of Emergency drought response Programmes implemented in Mazabuka District in 2024/2025”. This assessment aims to accurately document the socio-economic impact of the recent drought on households and communities, and to monitor the effectiveness, equity, and accountability mechanisms of the emergency social cash transfer interventions put in place to mitigate these effects. CSPR is looking for highly motivated, proficient, and experienced Field Enumerators to join the research team for this time-sensitive assignment.
Key Responsibilities of the Enumerator
Selected candidates will report to the Field Team Leader and be responsible for:
1.    Attending and actively participating in mandatory project training sessions on research ethics, survey protocols, and data collection tools.
2.    Conducting face-to-face interviews with selected households, community leaders, and key informants within assigned enumeration areas in Mazabuka District.
3.    Accurately and diligently collecting data using computer-based data collection tools (mobile phones/tablets) in line with the established sampling and quality control protocols.
4.    Ensuring the completeness, consistency, and accuracy of all collected data before submission.
5.    Strictly adhering to ethical guidelines, maintaining confidentiality, and respecting the cultural context of the respondents.
Minimum Qualifications and Experience
We are seeking reliable professionals who meet the following essential criteria:
Academic Qualifications (Non-Negotiable)
1.    Minimum of a Diploma in Social Sciences, Development Studies, Economics, Public Administration, or a related field.
2.    A Bachelor’s degree or a higher qualification will be an added advantage.
Professional Experience
1.    Proven experience (at least 2 previous assignments) in conducting large-scale social surveys, research, or monitoring and evaluation (M&E) activities.
2.    Demonstrable experience in using computer-based data collection tools such as Kobo Toolbox, Open Data Kit (ODK) or similar platforms.
3.    Familiarity with the Mazabuka District area and fluency in the dominant local language(s) will be a strong advantage.
4.    Experience in Social Accountability Monitoring skills
5.    Excellent interpersonal and communication skills for interacting sensitively with respondents.
6.    Strong attention to detail and ability to follow complex research protocols precisely.
7.    Ability to work independently in challenging rural environments and under tight deadlines.
8.    Should be based in Mazabuka District
9.    Able to speak the language of the locals
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Job Role
The Customer Experience (CX) Coordinator supports Yalelo’s customer service operations and customer engagement initiatives by managing customer communications, coordinating service training, supporting feedback and survey activities, and helping drive customer-facing programs that improve satisfaction, loyalty, and brand trust.
Key Responsibilities & Critical Success Measures.

Customer Service Call Handling: Manage customer service calls and CRM records, ensuring timely responses, accurate logging, and proper follow-up/escalation of complaints.
Customer and Retail Communication: Coordinate communication with external customers and internal teams (especially retail outlets) to support service delivery and issue resolution.
Training and Feedback Support: Conduct customer service trainings and support customer feedback/survey activities to improve frontline service standards.
Consumer Insights Support: Support consumer insights work (surveys, data cleaning, enumerator support) and help generate accurate customer feedback data.
Customer Programmes and Activations: Coordinate customer-facing projects (loyalty card programme, activations, CSR/marketing support, events, ad-hoc projects) with successful execution, timely dispatch, and positive customer engagement outcomes.

Functional Competences

Customer Service Management: Strong customer service and complaint-handling capability, including professional communication and escalation management.
Cross-Functional Coordination: Good coordination and collaboration skills across departments (Retail, Marketing, Logistics, Operations, etc.) and with external stakeholders.
Data and Reporting Support: Ability to support basic data capture, survey administration, data cleaning, and simple reporting/trackers.
Training and Facilitation: Training and facilitation ability to support frontline customer service improvement initiatives.
Planning and Multitasking: Good planning and multitasking skills to manage recurring tasks, projects, and activations simultaneously.

Personal Characteristics

Customer-Centric Professionalism: Customer-centric, professional, and courteous, with strong empathy and good judgment when handling complaints.
Ownership and Reliability: Proactive and dependable, with good follow-through on customer issues, tasks, and deadlines.
Attention to Detail: Detail-oriented and organized, especially in CRM updates, records, survey data, and dispatch tracking.
Adaptability and Teamwork: Adaptable and collaborative, able to work across different teams and support changing business priorities.
Positive Growth Mindset: Positive attitude, willing to learn, and committed to improving customer experience and brand trust

Knowledge, Skills and Experience

Education Background: Diploma or bachelor’s degree in marketing, Business Administration, Communications, Public Relations, or a related field.
Relevant Experience: 2–4 years’ experience in customer service, customer experience, retail support, marketing support, or a similar role.
Systems and Tools: Experience using CRM systems and Microsoft Office tools (especially Excel, Word, and PowerPoint).
Added Advantage Experience: Experience in customer surveys, field support, events/activations, or loyalty/customer programmes is an added advantage.
Core Skills: Strong written and verbal communication skills, organization, and ability to work across office and field activities. Fluent in English and additional local languages is a plus.
ZAQA-certified qualifications are mandatory.

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Handyman’s Lime Limited is a Zambian Lime producer based in Masaiti on the Copperbelt. In 2017, the Company entered a management partnership with Carmeuse of Belgium. Carmeuse is the world’s leading producer of Lime and brings into the partnership extensive technical and marketing knowledge gained in 160 years of operations.
Applications are invited from suitably qualified and experienced candidates to fill the following vacant positions in the Company.
Job Title: Electrician
Job Specifications:
a)    Full Grade 12 certificate holder.
b)    A member of E.I.Z.
c)    Certificate in Electrical Engineering from a reputable institution.
d)    Minimum 5 years working experience in mining/ process operations and must be a team player.
e)    Knowledge in Automation will be an added advantage.
f)      Experience, knowledge and qualifications in Mechanical Engineering or equivalent will be an added advantage.
g)  Holding of a valid manual driving license is an added advantage.
h) Chinese or French language proficiency will be an added advantage.
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To drive sales growth by identifying new business opportunities, managing distributor and retail relationships, achieving sales targets, and ensuring effective product availability and visibility in assigned territories.
Key Responsibilities
Sales & Revenue Growth

Achieve and exceed monthly and annual sales targets.
Identify and develop new customers, distributors, wholesalers, and retailers.
Execute sales plans and promotional activities within assigned territory.
Negotiate pricing, discounts, and trade terms within company policy.

Customer & Relationship Management

Build and maintain strong relationships with key accounts and distributors.
Conduct regular customer visits and market activations.
Resolve customer complaints promptly and professionally.
Ensure high levels of customer satisfaction and retention.

Market Execution & Visibility

Ensure proper product availability, shelf presence, and merchandising standards.
Monitor competitor activities, pricing, and promotions.
Support product launches and in-store promotions.
Ensure compliance with brand and merchandising guidelines.

Reporting & Administration

Prepare daily, weekly, and monthly sales reports.
Maintain accurate customer records and sales data.
Track stock movement and support collections where applicable.
Provide market intelligence and feedback to management.

Key Performance Indicators (KPIs)

Sales target achievement
Market coverage and customer acquisition
Product availability and visibility
Customer retention and satisfaction
Timely and accurate reporting

Qualifications & Experience

Diploma or Bachelor’s Degree in Sales, Marketing, Business Administration, or related field.
Minimum of 2–5 years’ sales experience in an FMCG environment.
Proven track record of achieving sales targets.
Experience working with distributors, wholesalers, and retail outlets.

Skills & Competencies

Strong negotiation and communication skills
Excellent interpersonal and relationship management skills
Good analytical and reporting skills
Self-motivated with strong planning and time-management abilities
Ability to work independently and under pressure

Additional Requirements

Valid driver’s license (car) is an advantage
Willingness to travel extensively within assigned territory
Knowledge of local FMCG markets and trade channels

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CONSULTANCY OPPORTUNITY
Veterinary Technical Documentation Consultant (Short-Term Assignment)
A Lusaka-based poultry production enterprise invites applications from a high-performing Veterinary Graduate for a structured short-term consultancy assignment.
This is an 8-week engagement focused on technical documentation strengthening, production data consolidation, and internal systems support.
Purpose of the Assignment
To support the organization and standardization of:
• Production and batch documentation
• Laboratory report integration and summary tables
• Technical reporting templates
• Literature review support on poultry health topics
• Structured internal documentation systems
The consultant will work closely with senior technical personnel and management.
Key Responsibilities
• Review and structure internal production records
• Consolidate laboratory findings into standardized summaries
• Assist in preparation of technical briefs
• Conduct targeted literature reviews
• Support documentation improvement initiatives
• Develop organized reporting templates
Qualifications
• Bachelor of Veterinary Medicine (BVetMed or equivalent)
• Strong academic performance (Merit or Distinction preferred)
• Strong scientific writing and analytical skills
• Understanding of poultry production systems
• High level of confidentiality and professional integrity
Competencies
• Attention to detail
• Structured thinking
• Ability to interpret laboratory reports
• Professional communication skills
Duration
8 weeks (Full-time consultancy engagement)
Location
Lusaka (with limited site visits as required)
Application Requirements
Interested candidates should submit:
• Curriculum Vitae
• Academic Transcript
• Sample of academic/scientific writing
• Two referees
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AB Bank is looking for suitable candidates to fill the position of Senior Officer Assistant.

The Senior Office Assistant will be responsible for providing daily branch administrative support and ensure smooth workflow.

Among other responsibilities, you will be expected to:

Providing administrative support to staff.
Oversee daily branch administrative support and ensure smooth workflow.
Organizing meetings and maintaining calendars.

Minimum Qualifications and Competencies:

GCE level certification. ZAQA certification is a must.
Certificate in business related field is an added advantage. ZAQA certification is a must.
1 to 2 years’ work experience
Good communication skills.
Good time management skills.
Location: Solwezi (1) & Chipata (1).

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With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
 
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
Support the development of a modern, innovative, and world-class ICT environment that aligns with VisionFund Zambia’s strategic objectives. Ensure the ICT strategy remains agile and responsive to the evolving needs of the organization and its business units. Conduct research on emerging technologies and provide expert guidance to management on digital trends that can enhance operational efficiency and drive sustainable growth.
Zambia Market Analysis
Key Responsibilities:
·      Advisor to the Executive Director and Senior Management on all matters relating to the ICT infrastructure
·      Advisor to the management on emerging technologies and trends that can benefit Vision Fund Zambia Limited
·      Develop and monitor the ICT budget and ensure best value–for money
·      Plan, coordinate and ensure delivery of all information technology needs for the company·      Align the ICT strategy with the business
·      Overall responsibility for arranging the training of staff
 
·      Develop policies and standards for the use of ICT within the organization and monitor adherence
·      Develop, implement and monitor the ICT related policies, procedures and processes
 
·      Resource management
·      Ensure the preparation and maintenance of documentation, manuals and user notes
·      Provide ICT support and solve problems
·      Train and mentor staff
·      Bring a business perspective to the technology function
·      Ensures that the loan tracking system maintains adequate and accurate records for other users within and outside Vision Fund Zambia Limited.
Zambia Market Analysis
·      Maintain an up-to-date IT hardware and software inventory
·      Schedule service and maintenance of computers and printers
·        Maintain an updated suppliers list
KNOWLEDGE, SKILLS AND ABILITIES:
Minimum qualification requirements and competencies:

·        Bachelor’s degree in Computer Science or Technology
·        A professional certification in either MCSE or MCSA is an added advantage.
·        Three years’ proven work and relevant experience in IT.
·        Strong attention to detail.
·        Strong communication skills.
·        Experience with or knowledge in any core banking application such as T24 is an added advantage.
·        Ability to explain technical concepts to inexperienced users.
·        Ready to comply and live up to and in accordance with the organization ideals and core values
 
Applicant Types Accepted:
Local Applicants Only
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With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
 
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
 
Key Responsibilities:
Key Responsibilities:
 
Planning
·        With Regional Managers, Branch Managers, defines specific operating targets and objectives (individual branch / office/ LO plans) for all products and services, feeding into the monthly, quarterly and annual operating plans.
·        Uses branch information (as per above) to contribute to annual operating plan, in
coordination with the CEO, CFO, P&C, CRO, CCO and IT/MIS. Determines key
business, social, growth and staffing objectives, efficiency and productivity
standards/targets and ensures operating costs are in line with acceptable budget
ratios at both branch and overall institutional level.
·        Prepares annual work targets/schedules/budgets and assigns duties to HO/Region
operations personnel to ensure efficient and effective operations department for
approval to CEO.
·        Active member of the strategy working group.
·        Takes lead in developing VisionFund Zambia’s long-term operations strategy in line
with VisionFund International’s strategy.
·        Continually gathers information and analyses the strategic position of Vision Fund
Zambia (VFZ) as compared to the industry.
 
Branch and network monitoring and problem solving: 
·        Closely monitors implementation of approved plan, ensuring all departments and
branch offices are achieving set goals and targets.
·        Closely monitors execution of SG linkage strategy with World Vision.
·        Implements performance improvement plan and interventions to help
Underperforming staff and branch offices.
·        Ensures implementation of new strategy, including appropriate staff recruitment,
motivation, appraisal and retention in coordination with P&C Manager.
·        Sets targets to monitor field visits, verification visits, and meetings with Branch office
Staff and Clients.
·        As needed, provides Head of Finance with needed information to ensure proper liquidity
management at Branch level and regarding savings transaction, and to ensure compliance
with regulatory requirements.
·        Quickly identifies and then puts in place plans to resolve problems, particularly related to
portfolio quality, staffing and product performance as they relate to specific Branches.
·        Takes an active and swift leadership role with branches that are underperforming or are
not compliant with any policy or regulation, etc., ensuring that appropriate measures are
taken to bring the Branch performance or compliance back to required standards.
·        Consults with the IT department on any issues related to monitoring or reporting, and
ensures IT resolves issues as soon as possible.
 
       Risk Management and Control:
·        Oversees the implementation of the internal control systems, ensuring the smooth running
of the business and safeguarding the institution’s assets; Follows-up with the relevant
manager(s) to ensure any actions related to audit findings are implements by branches
and/or departments.
·        Actively works with the Chief Risk officer and Chief Credit officer and all departments to
Identify, measure risks and treat risks in a timely and proactive manner
and actively develops mitigation strategies through sharing information between
departments and around the branch network.
·        Ensures compliance with all existing MFI and VFI policies; with local regulations; and with
all VFI/Lender covenants.
·        Ensures that policies and procedures are applied consistently and uniformly across all
branches.
·        Plans and ensures the implementation of an adequate and timely branch reporting system.
·        Supports Branches in analyzing results of their Branch in risk terms and by various
groupings such as benchmarking volume and quality of business, portfolio quality, write off,
product mix, methodology, vintage, etc. in order to know how to take actions for
improvements- organize plans with the Branches.
·        Helps prepare the network for all audits and ensures audit findings are closed
appropriately and in a timely fashion.
·        Facilitates portfolio reviews and ensures findings are incorporated in the processes.
 
       Marketing and Branding:
·        Works within Branch network, CEO, Marketing team and the Region to develop new
products as appropriate, using field data and competitor analysis.
·        Works with CEO and other colleagues to create branding and promotional plans for
products and services offered by the MFI (e.g. newsletter, radio advertising, posters,
school competitions, press releases, etc.).
·        Coordinates as needed regular customer satisfaction surveys and market research.
·        Interacts with World Vision, with the local community, business organizations, and
industry networks to promote goodwill and generates new business (integration
opportunities).
 
        Staffing, Performance Management and Capacity Building:
·        Participates in the interview, selection and hiring of new operations department
employees.
·        Ensures the annual appraisal Cycle (agreeing annual and learning and development
objectives, mid-term reviews and end of year reviews) is implemented and evaluates
job performance of operations department Regional managers and branch
managers.
·        Coordinate with HR on performance-based salary and/or merit increases.
·        Coordinate with HR on regularly conducting needs assessment for Branch Managers
and team leaders, analyzing gaps and developing plans for capacity building.
·        Guides the development of succession plans for department managers and branch
management.
·        Monitors and evaluates the progress of capacity building and revises plans as
necessary.
·        Ensures all high-performing staff have a development plan in place.
·        Implements restructuring plans as approved by VFI and Board, as appropriate.
·        Coordinate with HR on to ensure all under-performing staff are closely managed so that
performance improves or separation is managed according to local regulations.
·        Spends at least 60% of the time in branches, planned branch visits and
reporting.
 
      Social Performance and Integration:
·        Ensures that the MFI reaches its target clients (poor, women with dependent children, AP
areas), making necessary adjustments to do so (changes in geographical location,
introduction of new products, linkages with WV Savings Groups, product processes
related to delivery methods, education, etc.) while balancing the need for institutional
sustainability.
·        Ensures that clients and their children are protected and treated with respect in the
provision of financial services through implementation of the client protection policies.
This includes not over-indebting clients, appropriate debt collection practices, and active
mechanisms for client complaint.
·        Ensure that Regional Managers, Branch Managers and staff are trained in and apply strong
social performance practices (per points above).
·        Contribute to the design and execution of a robust impact framework for the delivery of a
quality strategy in collaboration with WVZ.
 
     KNOWLEDGE, SKILLS AND ABILITIES:
·        Minimum bachelor’s degree in economics, Banking and Finance, Accounting, Business
Administration or any other relevant field.
·        Master’s Degree in a related field is an added advantage.
·        Must be a member of a professional body.
·        At least 10 years’ experience in managing microfinance operations in an MFI/ Bank setting
under regulated environment.
·        Determined personality with initiative, perseverance and the ability to motivate and
and manage  staff
·        Capability and willingness to take responsibility and highly developed sense of
rectitude.
·        Ready to comply and live up to and in accordance with the organization Ideals and
Core Values.
·        Be a good trainer, facilitator, mentor, and coach.
·        Very good communication and marketing skills.
·        Good knowledge in economic and financial topics.
·        Good analytical and problem-solving skills.
·        Must be a committed Christian, able to stand above denominational diversities.
·        Attend and lead daily devotions.
 
        Working Environment/Travel:
·        Office environment: typical office based and frequent travel to fields (40% traveling
and 60% office based).
·        Travel: 90% Domestic 10% international travel is desired.
·        On call: Yes, in the after normal working hours.
 
Applicant Types Accepted:
Local Applicants Only
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Dreaming big is in our DNA. It’s who we are as a company. It’s our culture. It’s our heritage. And more than ever, it’s our future. A future where we’re always looking forward. Always serving up new ways to meet life’s moments. A future where we keep dreaming bigger. We look for people with passion, talent, and curiosity, and provide them with the teammates, resources and opportunities to unleash their full potential. The power we create together – when we combine your strengths with ours – is unstoppable. Are you ready to join a team that dreams as big as you do?
The key purpose of this role is the operation of the Biological Treatment System (BTS) plant and associated process areas, the execution of quality control checks and analyses, including coaching of other team members and supporting the Process Artisan in carrying out asset care activities. The secondary responsibility of the environment operator is to ensure environmental compliance across site to the VPO Environment pillar.
 
Key roles and responsibilities:
 
Shift based production performance and processes

Interpret and implement plan for shift
Monitor processes on shift for the BTS
Ensure process quality and productivity
Ensure and maintain a safe and healthy work environment
Co-ordinate autonomous maintenance and cleaning
Achieve BTS PTS compliance targets

 
Shift Team performance

Communicate effectively in the workplace
Perform administration
Ensure application of administration systems and procedures
Contribute to self and team development

 
Problem solving 

Apply problem solving and decision-making techniques and principles as per VPO management pillar

 
 
Minimum Requirements:

Grade 12
National Diploma in Chem, Eng or QA Sciences
IBD certificate
Completed traineeship and/or In Service Trainee program
2 – 3 years’ experience in a brewing/QA environment
6 months on the job training
Previous experience in a process-controlled manufacturing environment, ideally in food FMCG products
Ideally, a process understanding of the Brewing process Value Chain from Raw materials transfer to BBT
PC literacy (Microsoft/SAP)

 
Additional Information:
 
Band: X
 
AB InBev is an equal opportunity employer, and all appointments will be made in- line with AB InBev employment equity plan and talent requirements.
The advert has minimum requirements listed. Management reserves the right to use additional/ relevant information as criteria for short-listing.

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Position: Service Advisor
Location: KitweReports: Senior Service Advisor
Key Responsibilities

Ensure speedy maintenance and repair through clear identification of customer needs and accurate job card preparation.

Strictly use current “Standard Operating Procedure for Reception Process” to take appointments.

Responsible for ensuring that the service department contributes to customer satisfaction by providing excellent customer care & strengthening customer relationships for both existing customers and prospective clients.

Utilize the service appointment system to maximize the facility and manpower capacity as well as reduce no show rate.

Ensure vehicle cleanliness through use of vehicle protection materials (Seat covers, floor mats etc.).

Provide clear cost estimates, monitor the work progress and keep customer informed of additional work done, changes to cost and completion times.

Ensure proper explanation of customer invoices in terms of all parts, labor, and lubricants & consumables charges.

Actively promote the services and benefits of the distributor service and parts departments to all customers.

Ensure customers are notified of payment prior to collection.

Take all necessary actions to address, resolve & follow-up all customer complaints in the shortest possible time.

Ensure that all customer vehicles are clean and ready according to the promised completion time.

Carry out the service delivery to the customers using the “7 – Steps Service procedures” & adhere to TSM & Toyota Standards basic requirements.

Ensure all warranty work has been identified and signed for by customer.

Manage cash clearing account.

Strictly monitor work in progress.

Qualifications & Skills

Professional qualification in related field.

At least two years experience in Motor Industry.

Good Communication & Interpersonal Skills.

Product Knowledge.

Certified Toyota Technician.

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