Job Region: Zambia

SRT Technician

Sandvik Mining and Rock Solutions is a global leading supplier in equipment and tools, parts, service and technical solutions for the mining and construction industries. Applications include rock drilling, rock cutting, loading, and hauling, tunneling and quarrying. The focus lies on bringing value to customers through high-performing products that increase productivity and safety as well as to provide services and flexible maintenance programs that extend uptime and cut costs.
As an Underground Sandvik Rock Tools (SRT) Technician, you will be responsible for executing all daily activities necessary to support the servicing of a Sandvik Rock Tool Supply Performance Contract. This includes ensuring full compliance with relevant operating procedures, policies, work scopes, and contractual requirements. The role will be based at NFCA, Chambeshi.
This position operates on a 4-days-on, 4-days-off schedule, with 12-hour shifts and the expectation of reasonable overtime when necessary. Applicants must have the legal right to live and work in Zambia and possess a valid manual driver’s license to be eligible for this role.
Areas of Responsibility:

Deliver rock tools and related products to designated sites daily, ensuring timely and efficient service.
Retrieve worn and damaged rock tools from drill sites and transport them to the surface for further assessment.
Analyze the condition and/or failures of rock tools and engage with operators to discuss findings and possible improvements.
Maintain circuit stock levels on each rig by replenishing supplies from the buffer store as required.
Conduct thorough failure analyses of defective products and report any abnormalities to the Contract Supervisor and/or Sales Representative.
Utilize the Sandvik Report App to record and share operational data for advanced analysis.
Perform tasks such as sorting, gauging, cutting back, grinding, and color-coding of used drill bits.
Refurbish blocked and bent rods, ensuring they meet operational standards.

Skills and Qualifications:

Grade 12 Certificate or equivalent qualification
Craft Certificate of Competence, Advanced Technician Certificate or its equivalent
Minimum 5-year experience with proven competence in the above-mentioned field
Basic Computer literacy
English proficiency
Full physical & medical certificate to work in mining environment.
Proficiency in analyzing mechanical failures and recommending solutions.
Technical aptitude for refurbishing rock tools (grinding, cutting, straightening).
Familiarity with stock management principles.
Ability to operate specialized software for reporting and data sharing.
Excellent communication skills for engaging with operators and supervisors.

 
Your Profile:
The ideal candidate will have prior experience working in underground environments around heavy equipment, with current site inductions being highly advantageous. A strong commitment to safety, coupled with excellent customer service and communication skills, is essential.
Familiarity with on-site service contracts, underground mining operations, and Sandvik drilling products will be highly regarded. Additionally, candidates must be able to pass a pre-employment medical assessment.
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Job Description

Tiered Approach
In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:
Resume builder

Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background
The Global Environment Facility (GEF) Small Grants Programme (SGP) is implemented by UNDP on behalf of the GEF Partnership. UNDP oversees the Small Grants Programme (SGP) through the Vertical Hub and the Nature Hub of BPPS. Funded by the Global Environment Facility (GEF), the Small Grants Programme efficiently channels direct grants to non-governmental and community-based organizations to help them cope with climate change; conserve biodiversity; protect international waters; reduce the impact of Persistent Organic Pollutants; and prevent land degradation. Helping communities with their initiatives for sustainable livelihoods while generating global environmental benefits is the core inspiration of the Small Grants Programme.
Launched in 1992 as a corporate programme of the GEF, the GEF Small Grants Programme (GEF SGP) has supported local action for over thirty years to address global environmental concerns.  SGP aims to deliver global environmental benefits in the GEF focal areas of biodiversity conservation, climate change mitigation, protection of international waters, prevention of land degradation, and elimination of persistent organic pollutants through community-based approaches. To date, SGP has funded over 29,000 community-based projects covering more than 120 countries. It has gained considerable experiences at the community level, including adapting to climate change while addressing issues of the GEF focal areas.  Further information can be found at: https://sgp.undp.org/.

Scope of Work
Support Programme implementation

Contribute to day-to-day programme/project implementation, ensuring conformity to expected results, outputs, objectives and work-plans.
Assist the National Coordinator (NC) in prescreening project concepts and project proposals and evaluate the financial part of the project proposals.
Assist the NC in development and revision of grant application forms and other management tools, requirements of the programme, and other SGP documents.
Advise potential grantees on project preparation processes and guidelines, and report to NC and National Steering Committee (NSC) on project development activities, as required.
Provide day-to-day support and guidance to new and ongoing projects and its grantees, as required.
Assist the NC in project implementation, matters related to the grievance redress mechanism, monitoring and evaluation, including participation in field visits.
Support organization and preparation of minutes of NSC meetings and other SGP events.
Maintain contacts and professional working relationship with NGOs, governmental institutions, donors, other SGP stakeholders.
Assist NC in reporting regularly to the Central Programme Management Team (CPMT), United Nations Development Programme Country Office (UNDP CO), and assist NC in timely preparation of annual monitoring survey, and other CPMT, UNDP surveys and reports as required.
Support the NC in meeting relevant M&E requirements (e.g. Project Implementation Report (PIR), Midterm Review (MTR) and Terminal Evaluation (TE)
Draft memos and other operational documents on behalf of NC and respond to queries on SGP programme matters.
Regularly update and maintain SGP project database as well as stakeholders’ database.

Support Programme Financial Management

Provide guidance, review, and control the accuracy of supporting documentation of projects’ interim and final financial reports, such as invoices, and advise the NC as required
Process payment requests from grantees and vendors through obtaining necessary clearances and authorizations, and ensuring payments are affected promptly, and in accordance with SGP Standard Operating Procedures.
Maintain close working contact with respective Regional Focal Point and seek her/his support, advice and guidance on how better to operate Quantum in accordance with SGP SOPs, if needed.
In collaboration with the NC, maintain financial integrity of the programme, implement and monitor accounting system and databases of SGP country operational budget.
Prepare and maintain the grant disbursement table and calendar, as well as track the Country Operating Budget to ensure compliance with the approved yearly budget.
Draft annual SGP Country office administrative and project budget proposals.
Management of the Petty Cash account with proper documentation and proper tractable records.
Enter, extract, transfer data from Quantum and SGP database and produce reports as required.
Follow up of travel arrangements and DSA payments for NC and NSC members
Provide other financial reports as required.

Provision of Administrative Support 

Procure office supplies, equipment, and furniture adhering to SGP and CO SOPs on procurement rules and regulation.
Manage and organize everyday office work.
Establish a proper filing system, maintain SGP country office administrative, financial, and management files and update them with original documentation or copy of the original documentation as necessary. Special focus on:
Establish and maintain a separate folder with all signed NSC meetings minutes that approve new SGP granted project
Establish and maintain projects filing system containing original MOAs and amendments, original or copies of interim and final reports with all supporting documents, and mission reports or evaluation documents.
Establish and maintain financial folders for all SGP country office financial transactions.
Maintain personnel files, performance evaluation reports, leave records, and other pertinent personnel/consultant records
Draft routine correspondence and communications and establish filing system to record communications with local stakeholders.
Provide administrative and operational support to organization of SGP events and activities as requested
Prepare background information and documentation, update data relevant to the programme areas and compile background material for the NC and NSC.
Ensure flow of information and dissemination of materials with all concerned.
Maintain an updated inventory of all physical assets and register all inventory in the asset inventory sheet.
Provide logistical and administrative support to visiting missions, travel arrangements, and meetings for the NC, NSC, adhering to SGP SOPs procurement rules and regulation.
Support with the project audit including with preparation and subsequent implementation of any audit recommendations.

Support Knowledge Management and Communication

Actively support the SGP country office in the efforts on knowledge management, knowledge networking and visibility of SGP.
In accordance with SGP branding guidelines, support NC and NSC in the efforts towards proper recognition of SGP in any KM & Communication material produced by SGP grantees or stakeholders.
Facilitate the organization of SGP advocacy events, workshops, stakeholders’ dialogues and round tables.
Assist in drafting articles and publications with proper recognition of SGP.
Participate at events for SGP information dissemination purposes
Maintain, update or provide valid SGP information for the SGP website, SGP Global database and UNDP CO website.

Provide support to the effective monitoring, evaluation, and reporting on progress of project implementation 

Generate Performance Evaluation Report
Support implementation of the project monitoring system in alignment with its Monitoring and Evaluation framework to facilitate effective information sharing on project status and achievement of targets.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Institutional Arrangement 

The incumbent will be based in the UNDP Zambia
The incumbent will report to the SGP National Coordinator;
The incumbent will be given access to relevant information necessary for the execution of the tasks under this assignment;
The incumbent will be provided with a workstation (i.e. laptop, internet, phone, scanner/printer, etc.) and access to reliable internet connection

Competencies
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline

Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies 
Business management: Communication

Ability to  communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
Ability to manage communications internally and externally, through media, social media and other appropriate channels.

Business Development: Knowledge Generation       

Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need.
Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Business Management: Project Management              

Ability to plan, organize, prioritize and control resources, procedures and protocols to achieve specific goal

Administration & Operations: Documents and records management               

Overall document (hard or electronic) management; registry and retention policy including storing and archiving

Administrations & Operations: Events management (including retreats, trainings and meetings)

Ability to manage events, including venue identification, accommodation, logistics, catering, transportation, and cash disbursements, etc.

Partnership management: Relationship management          

Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding

2030 Agenda: Planet: Nature

Local Action

Required Skills and Experience
Education:

Secondary education is required. OR
A first level university degree (bachelor’s degree or equivalent) in Business or Public Administration, Environmental and Social Science will also be given due consideration, but it is not a requirement.
A certificate in Business Administration/ Accounting or Finance will provide distinctive advantage to the candidate

Educational Resources
Experience:

Minimum five (5) years (with Secondary education), or two (2) years (with Bachelors’ degree) of progressively responsible administrative or programme experience is required at the national or international level.
Demonstrated experience and ability to review and edit documents, and ability to produce meeting reports identifying key actions is required.

Desired Skills:

Experience in project management/support at the rural/local community level is an asset
Experience in monitoring and evaluation and results-based management tools with a background and interest in the analysis of development issues and related policy matters will be an added advantage.
Experience in the usage of computers and office software packages (MS Word, Excel, etc.) and advance knowledge of spreadsheet and database packages, experience in handling of web-based management systems is an asset.
Experience in supporting programme financial management is an advantage.
Experience in providing operational support, including event management and logistics, is an advantage.

Required Language(s):

Fluency in English is required.

Equal opportunit

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Educational Resources
Use of AI by candidates
Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

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Objectives of the positions
 
To maintain and enhance the company’s relationships with key clients by ensuring high-quality customer service and acting as the liaison between the company and its clients. The role ensures client satisfaction, retention, and the expansion of business opportunities.
 
Key Result Areas & Indicators
 
· Client Retention: Ensure long-term client relationships and reduce churn (KPI: Client retention rate, number of renewals).
· Customer Satisfaction: Address and resolve client issues and complaints promptly (KPI: Client satisfaction scores, issue resolution times).
· Account Growth: Identify new business opportunities within existing accounts (KPI: Account expansion percentage, upsell revenue).
· Reporting: Provide regular updates to line manager on account status and client feedback (KPI: Timeliness and accuracy of reports).
 
Knowledge, Skills, Experience and Competency requirements:
 
· Education: Bachelor’s degree in business, Sales, or related field.
· Experience: 5+ years in client relations or account management, preferably in the digital services or ISP sector.
· Skills: Excellent communication, negotiation, and problem-solving skills.
 
Competencies: Client-focused, relationship builder, proactive approach, and attention to detail.
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Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
 
Prudential Pensions Management Zambia, part of Prudential Plc, is a pensions & asset management company that offers fund administration, fund management and innovative wealth solutions management services. We are inviting applications from suitably qualified and experience candidates to fill the below vacant position on a Permanent and Pensionable employment contract in Lusaka.

The Contributions and Purchases Officer will support the Fund Administration operations through the accurate processing and monitoring of pension contributions and Collective Investment Scheme (CIS) purchases. The role involves maintaining member and investor records, preparing reports, reconciling transactions, monitoring contribution arrears, and ensuring timely processing of contributions and investor transactions in line with internal procedures, service level agreements, and regulatory requirements. The officer will also provide support to internal teams and clients on contribution and investment-related matters.
 
Principal Accountabilities:
 
Contributions:

Ensure that pension contributions are accurately loaded within the service level agreements.
Reconcile monthly contributions with the Finance Department.
Prepare monthly contribution and revenue reports.
Verify and upload annual bonus interest to members’ accounts.
Assist in ensuring benefit statements are circulated annually to all scheme members.
Support the Customer Relations Unit with statement interpretation and technical queries related to contributions.
Follow up and assist in the collection of contribution arrears.
Support and promote digital transformation initiatives within the Contributions Unit.
Maintain strong relationships with employer representatives or individuals responsible for remitting funds to the scheme.
Process member registrations and updates accurately in the administration system.
Investigate and resolve contribution discrepancies, unmatched payments, and allocation queries in a timely manner.
Ensure contribution schedules and supporting documentation are properly filed and maintained for audit and compliance purposes.

 
Purchases:

Ensure all purchases comply with the PIF prospectus.
Onboarding of new investors in accordance with the agreed turnaround time (TAT).
Distribute monthly statements to all investors.
Prepare monthly CIS reports.
Conduct regular reconciliations with the Wealth Solutions and Finance departments.
Ensure daily transaction processing and end-of-day procedures are completed accurately.
Maintain investor information and records.
Process investor purchases, switches, and redemptions within the agreed turnaround time.
Verify completeness and accuracy of investor onboarding documentation in line with KYC and AML requirements.
Assist in resolving investor queries relating to unit prices, statements, and transaction processing.

 
Core Competencies:

Proactive approach to duties.
Ability to provide alternative solutions.
Excellent organizational skills.
Attention to detail.
Comfortable working in fast-paced environments
Proficient in Microsoft Word and Excel applications
Good interpersonal and communication skills

 
Experience, Knowledge & Skills:

Bachelor’s degree in Public Administration, Pension and Insurance, Business Administration, Economics or any social Science.
1-3 years’ experience in a reputable organization
Full Grade 12 Certificate
Experience in Pension Administration or Collective Investment Schemes will be an added advantage.
Strong pension analytical skills, reconciliation and report preparation skills will be an added advantage.
ZAQA Qualifications should be verified

 
The deadline for all submissions is 21st May 2026
Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental  health requirements.
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Serves as a Driver/Administrative Assistant for the Millennium Challenge Corporation Resident Country Mission (MCC) at Post. Incumbent operates official vehicles in a professional and skilled manner to transport MCC employees, other USG employees and visitors that may include high-level VIPs, from MCC Zambia or other U.S. Government departments and agencies to various offices and field sites within and outside Lusaka Province. Position is based in the Resident Country Mission section of Embassy Lusaka, Zambia.
Driver Responsibilities (70%)
Responsible for developing a strong knowledge of the various areas (particularly those frequently visited by MCC staff, including Zambian Government offices, Zambia Compact project sites, etc.) in and outside Lusaka Province to navigate through traffic with efficiency. For high-level (VIP) visits, incumbent may be required to complete “test drives” to all sites and meeting venues prior to the actual visit, to confirm the time required and note any extraordinary conditions (e.g., road works and conditions etc.)
Incumbent transports MCC and other Mission employees, TDY staff, visitors, and other authorized individuals on official MCC business. Prior to departure from any site, incumbent ensures that all passengers are seated and have seat belts fastened. Operates the vehicle in a safe and secure manner, observing traffic safety laws, posted speed limits and in accordance with Mission safety and security policies and procedures. Incumbent must be constantly aware and observant of surroundings and knowledgeable about potential security related issues, such as crowd gathering, public demonstrations, strikes, etc. Incumbent is responsible for ensuring that the MCC Zambia vehicle is always maintained and always clean both interior and exterior. Ensures that the vehicle receives routine maintenance in accordance with the recommendations by the manufacturer and checks the condition of the car (including, but not limited to, oil, and petrol) daily. Takes the car in for routine servicing and for repair work. Incumbent reports any malfunctioning of the vehicle so that immediate action can be taken and keeps a service file in the car for reference and to determine when routine servicing is due. Incumbent prepares trip reports at the end of each working day; ensures they are properly signed by passengers and submits them to the supervisor monthly. Must carry a Personal Tracking Locator (PTL) for every trip outside the province and coordinates with the Regional Security Office (RSO) for all security emergencies during the trip. Responsible for requesting and returning the Personal Tracking Locator (PTL) at the close of any official trip to the RSO. Maintains and observes Mission DriveCam, which is a commercial video-monitoring safety program that has been adopted by Overseas Buildings Operations (OBO’s) Office of Safety, Health & Environment Management (SHEM) and implemented in high driving risk posts, including Zambia.
Prepare maps for unfamiliar locations and calls ahead for directions if needed. Required to provide a 24-hour contactable telephone number for emergencies and unexpected transport needs. Required to observe timeliness for all pick-ups. Incumbent updates vehicle tracking information through the OF – 108 Daily Vehicle Use Records which will be submitted to the supervisor monthly.
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CLIMATE CONTROLPremier Mechanical Engineers & Contractors
EMPLOYMENT OPPORTUNITIES
AIR CONDITIONING AND REFRIGERATION TECHNICIANS
Climate Control (Z) Ltd, is a mechanical contracting company specialized in Heating, Ventilation, Air conditioning systems and fire protection systems. The company was incorporated under the company act of the laws of Zambia in 2007.
Climate Control (Z) Ltd is seeking for 6no skilled Air Conditioning and Refrigeration Technicians to join our operations as follows:
(3no)-Kitwe office
(3no)-Lusaka office
The candidate will be responsible for:

Diagnosing problems and make repairs to existing equipment: High wall split air conditioners, cassette type air conditioners, ducted air conditioners, chillers, centralized air conditioning units, packaged units, evap coolers and other HVAC systems
Troubleshooting methods replace parts and run tests to ensure the systems are working properly following repairs
Performing preventative maintenance on refrigeration systems. This entails following a checklist of parts and operations that need to be tested during a routine inspection of existing equipment, such as compressors, condensers, electrical connections, and motor operations
Installation and commissioning of new refrigeration and HVAC systems
Carrying out quality inspections on jobs
Interpretation of construction designs

The Refrigeration Technician must have:

Diploma/Advanced Craft Certificate in refrigeration
Grade Twelve (12) certificate
Minimum 2-years experience with the installation, servicing, troubleshooting, or manufacturing of commercial or residential HVAC and/or refrigeration equipment
Experience in working on DX and centralized air conditioning systems
Engineering Institution of Zambia membership
Driver’s license will added advantage

These are full-time position and the successful candidates must be available to work weekdays and weekends.
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