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Health Program Recruiting – Zambia
Healthcare Professionals (Multiple Roles)
Background (Program Context)
Our organization is planning to undertake a large-scale health program expected to be implemented across Central, Copperbelt, Eastern, Lusaka, Southern, North-Western, and Western provinces. The program is designed to reinforce frontline service delivery and strengthen health system performance in alignment with national priorities and Ministry of Health strategies.
The program is expected to support priority areas such as HIV prevention, care and treatment; maternal, newborn and child health; cervical cancer prevention and screening; and cross-cutting quality improvement within public health service delivery platforms.
Our organization is seeking qualified health professionals who may be engaged and deployed to health facilities to support direct service delivery at hospitals and health facilities; as well as district-level technical supervision and support activities.
Professional Profiles of Interest
Applications are welcome from suitably qualified and registered professionals, including but not limited to:

ART/HIV Clinician Officers
Registered Nurses (HIV care and treatment, maternal, newborn and child health)
Pharmacy Technologists
Laboratory Scientists
Strategic Information (SI) and M&E Officers
Deployment may occur at facility, district, or program support levels depending on role requirements and implementation needs.

Core Eligibility Criteria
Applicants should demonstrate the following:

Current registration and good standing with the relevant professional regulatory body in Zambia
Academic training in a health-related discipline appropriate to the role
Practical experience supporting HIV programs, MNCH services, cervical cancer interventions, or health systems strengthening initiatives
Working knowledge of national clinical and public health guidelines, including HIV, TB, MNCH, and cervical cancer screening standards
Ability to operate effectively within multidisciplinary teams and public-sector service delivery environments
Readiness to work in any of the program-supported provinces as assigned

For data-focused roles, demonstrated competence in health information systems, data quality assurance, analysis, and routine reporting is required.
Role-Specific Minimum Requirements
ART Clinicians

Diploma or Degree in Clinical Medicine, Clinical Sciences, or Nursing
Formal training and hands-on experience in adult and/or paediatric ART services
At least two (2) years of relevant professional experience

Pharmacy Technologists

Diploma in Pharmacy
Minimum of three (3) years’ experience in pharmaceutical services, preferably within donor-funded health programs

Strategic Information and M&E Officers

Diploma or Degree in Monitoring and Evaluation, Statistics, Computer Science, Health Information Systems, Social Sciences, or a related field
At least five (5) years’ experience supporting health data systems, reporting, or performance monitoring

Laboratory Scientists

Diploma in Biomedical Sciences with a minimum of five (5) years’ experience, or
Bachelor’s Degree in Biomedical Sciences with at least three (3) years’ experiences
Proven experience in molecular testing laboratory environments

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We are seeking highly motivated individuals to join our team as interns in the following capacities:

Front Desk Officer (1) – Lusaka
Sales Officer (1) – Lusaka
Information Technology Officer (1) – Lusaka
Marketing and Customer Experience Officer (1) – Lusaka

Minimum Qualifications

Full Grade 12 Certificate
Bachelor’s Degree in related field
Strong communication and organizational skills.

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Job Summary:
We are seeking a highly motivated Presales Associate to join our team. As a Presales Associate, you will play a crucial role in driving sales by providing support to the sales team through effective communication of product features, benefits, and value propositions to potential customers. You will be responsible for understanding customer needs, assisting in the creation of tailored solutions, and delivering compelling presentations to prospects. This role requires a combination of technical expertise, sales acumen, and excellent communication skills to effectively engage with clients and promote the company’s products or services.
Roles & Responsibilities:

Communicate with potential customers to understand their business challenges, objectives, and requirements.
Conduct product demonstrations and presentations to showcase the features, functionalities, and benefits of the company’s offerings.
Act as a primary point of contact for pre-sales inquiries, addressing customer concerns, and providing relevant information to facilitate decision-making.
Collaborate with the technical team to develop customized solutions tailored to meet the specific needs of prospective clients.
Analyze customer requirements and propose appropriate products or services that align with their goals and objectives.
Assist in preparing proposals, quotes, and other documentation outlining the proposed solution, pricing, and implementation timelines.
Develop a deep understanding of the company’s products, services, and industry trends and stay updated on new features, upgrades, and advancements in technology relevant to the company’s offerings.
Provide technical support and guidance to customers during the presales process, addressing technical inquiries and ensuring a clear understanding of product capabilities.
Build and maintain strong relationships with potential customers, understanding their needs and preferences.
Work closely with the sales team to identify opportunities for upselling or cross-selling additional products or services.
Assist the sales team in preparing for meetings, including gathering relevant materials, creating presentations, and organizing product demonstrations.
Participate in sales meetings, providing insights, feedback based on customer interactions and market feedback.
Track and report on presales activities, including lead generation, customer engagements, and conversion rates.
Serve as a primary point of contact for client inquiries, concerns, and requests, delivering prompt and professional responses to maintain high levels of customer satisfaction.
Build and nurture relationships with clients, gaining insights into their business needs and objectives to provide tailored technical solutions and recommendations.
Continuously enhance product knowledge, Technical and sales skills through training and professional development activities.
Engaging in any other duties or tasks as delegated, ensuring the fulfillment of job objectives within the overall objective of VIZTRANIX.

Qualifications & Skills:

Bachelor’s degree in IT, Computer Science, Business Administration, Marketing, Engineering or related field.
General knowledge in sales, presales, or technical roles, preferably in the Technology industry or in an IT company.
Strong understanding of sales and IT principles, techniques, and best practices, with the ability to articulate product value propositions effectively.
Excellent communication, negotiation, and interpersonal skills with the ability to engage and influence potential customers.
Technical aptitude and the ability to grasp complex technical concepts and translate them into understandable terms for non-technical stakeholders.
Demonstrated ability to work collaboratively in a fast-paced environment, managing multiple priorities and meeting tight deadlines.
Ability to build and maintain productive relationships with clients and internal stakeholders.
Able to perform effectively in high-pressure environments.
Strategic thinker with the ability to identify opportunities, solve problems, and make data-driven decisions.
Results-oriented mindset with a drive for achieving targets and delivering exceptional customer service.
Relevant certifications such as Cisco Certified Network Associate (CCNA) are a plus.
Must have a valid driving license.

Note: This job description is intended to convey information essential to understanding the scope of the role and is not exhaustive. Duties and responsibilities may be subject to change based on business needs and evolving requirements.
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At DCAF, we envision a world where democratic sector governance advances sustainable peace and development and human dignity for all.
Our mission is to advance the security of all people through nationally owned, inclusive, and participatory security sector reforms based on international norms and good practices.
DCAF contributes to making peace and development more sustainable by assisting partner states and international actors supporting these states, to improve the governance of their security sector through inclusive and participatory reforms. It creates innovative knowledge products, promotes norms and good practices, provides legal and policy advice and supports capacity‐building of both state and non‐state security sector stakeholders.
For our Africa Americas team, we are seeking a dynamic, organised and creative individual to be our next:
Head of Office, DCAF Zambia
Location: Lusaka, Zambia
Rate: 100%
Starting date: As soon as possible, to be agreed
Duration: 21 months
DCAF in Zambia
DCAF has been engaged in Zambia’s efforts to improve police governance since 2019, supporting initiatives to enhance police accountability and effectiveness.
In January 2025, DCAF initiated a new project to support reform of the Zambia Police Service (ZPS). The project aims to promote a more accountable, effective, and human rights-compliant police service, particularly in the context of the 2026 elections, by strengthening governance, management, and oversight. The Head of office will represent DCAF is Zambia and will lead on the day-to-day implementation of DCAF’s engagement in Zambia, including providing expert level police reform advisory support to the police reform project initiated in 2025.
The role
1. Representation

Engage with national stakeholders, including the Executive, the legislative, security institutions, state and non-state oversights actors, on matters pertaining to the security sector;
Liaise and coordinate with the international community, including multilateral and bilateral stakeholders, to discuss matters of mutual interest, enhance collaboration and identify new opportunities for further engagement in support of improved governance;
Ensure wide visibility DCAF Zambia, in particular, through public speaking, media interviews and social media input;
Represent and speak on behalf of DCAF at high level conferences, meetings and other fora;
Supervise and mentor national staff;
Monitor the political and security situation in the country, including with regard to elections.

2. Technical and advisory support to the Zambia Police Service
As a senior police adviser, and in line with the Police Reform project’s objectives and activities:

Provide continuous mentoring and coaching to ZPS staff;
Provide specific police expertise on technical issues such as oversight, investigations, policing of assemblies, police integrity, use of force performance management, and leadership;
Support the development of relevant policies, key strategies and institutional and operational guidelines, including policing doctrines;
Contribute to the design and delivery of trainings and workshops to the ZPS or other actors on police matters;
Coordinate and manage the work of short-term police advisers deployed to Zambia.

3. Programme Management

Manage all aspects of the implementation of the programme, including those related to oversight and accountability and oversee a portfolio of program components with diverse partners;
Liaise and coordinate with relevant national and international stakeholders, including executive and legislative authorities, police and security forces, civil society, media;
Ensure continuous consultation and coordination with national partners for the planification and implementation of activities;
Lead on the design and implementation of additional components to the police reform programme specifically aimed at increasing opportunities of women for leadership positions;
Support the monitoring and evaluation of the programme through data collection, internal or independent evaluations, course correction or iteration;
Ensure communication with the Africa Americas team in Geneva is seamless and comprehensive;
Contribute to the oversight and efficient execution of budget approved by management.

Your experience

Advanced university degree in security studies, political science, law, international relations or a related field; a combination of relevant academic qualifications and extensive experience may be accepted in lieu of the advanced university degree;
A minimum of 10 years of operational experience or senior command roles in the police;
A minimum of 5 years of international experience in police reform contexts as an advisor or programme manager;
Experience in working in Sub-Saharan Africa is desirable but not a requirement;
Strong understanding of security sector governance and, ideally, relevant experience in working on related challenges in promoting effective oversight and accountability of the police in similar contexts;
Familiarity with project planning and design, budget management, project implementation and monitoring and evaluation;
Excellent communications skills, and a perfect command of written and spoken English;
Excellent organization skills with strong attention to detail.

We offer

a rewarding, dynamic and meaningful work experience
the chance to be part of a diverse team of collaborative, respectful, hardworking and values-driven people
the chance to contribute to advance the security of all people through nationally owned, inclusive, and participatory security sector reforms based on international norms and good practices.

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Overview

The Governance team at Oxford Policy Management is seeking a Team Leader on a fixed-term basis, contingent on the successful outcome of a bid for an upcoming project in Zambia called Deepening Democracy Facility. It is anticipated that this project will last 7 years until May 2033.
 
This project aims to strengthen inclusive, accountable, and resilient governance in Zambia by supporting government-led reform efforts, safeguarding and expanding civic space, and enabling effective collaboration between state and non-state stakeholders. By building coalitions that drive sustainable democratic reforms, the project seeks to improve service delivery and ensure more equitable outcomes for the population.
 
We are an international development consultancy working to improve lives through sustainable policy change in low- and middle-income countries. Our vision is for fair public policy that benefits both people and the planet.
 
Through our global network of offices, we work in partnership with national stakeholders and decision makers to research, design, implement, and evaluate impactful public policy. We draw on our local and international sector experts to provide the very best evidence-based support. We deliver projects with expert knowledge and experience and can be relied upon for excellence in all aspects of project delivery. We work collaboratively, with ambition, to help deliver impactful public policy that will bring about lasting change.
 

Position Summary

The Team Leader will be responsible for overall programme leadership, strategic direction, and delivery. Based full-time in Zambia, the role requires a leader who can think politically, act strategically, and translate opportunity into reform outcomes while maintaining strong accountability for results and value for money.
Key Responsibilities

Provide strategic leadership and vision for the democratic governance programme, aligning delivery with Zambia’s evolving political and institutional context.

Work politically to influence change, leveraging strong relationships with senior stakeholders across government, civil society, political actors, and development partners.

Navigate complex political dynamics, identifying and responding to windows of opportunity to advance reform.

Convene and sustain coalitions of actors capable of driving inclusive, accountable, and durable democratic outcomes.

Influence national policy and institutional reform while supporting locally led solutions.

Ensure robust performance management, results measurement, learning, and adaptive programming.

Maintain accountability for programme performance, fiduciary risk management, and value for money.

Key Qualifications / Experience / Skills / Behaviours

The ideal candidate will bring 15 plus years of experience in the following:

Exceptional political acumen and strategic thinking, with a deep understanding of democratic governance and reform processes.

Proven experience working politically to influence policy and institutional change in complex environments.

Demonstrated ability to build and leverage high-level relationships across government, civil society, and development partners.

Strong leadership experience managing multidisciplinary teams and complex programmes.

The capacity to balance adaptability and innovation with disciplined delivery, accountability, and results focus.

Experience operating in Zambia or comparable political and governance contexts will be a strong advantage.

Our Offer

Whether you join us in a corporate position, as a project delivery colleague, or as an independent contractor driving programme management – at OPM you will find a company that places equal value on excellence and integrity. As a leading international development consulting firm, we strive to enable and empower everyone who works with us to do their best work in an environment that welcomes ambition, creativity and passion for positive change.
 
Our commitment to diversity and inclusion
 
We strongly believe in a fairer distribution of power between all stakeholders, and we commit to reflecting this in our organisational structures and in the design and delivery of our projects. We proactively work to evolve ourselves and our stakeholders to shape inclusive and fair programming, implementation, and policies. Our recruitment and procurement processes reflect our ambition to make the international development sector more diverse and inclusive.

Application

If you share our vision for fair public policy that benefits both people and planet, we would love to hear from you. Please submit your application through our careers’ site by the closing date .  We review and interview applicants on a rolling basis and encourage you to apply by way of CV via our careers site at the earliest.

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Overview

The Governance team at Oxford Policy Management is seeking a Team of Experts on a fixed-term basis, contingent on the successful outcome of a bid for an upcoming project in Zambia called Deepening Democracy Facility. It is anticipated that this project will last 7 years until May 2033.
 
This project aims to strengthen inclusive, accountable, and resilient governance in Zambia by supporting government-led reform efforts, safeguarding and expanding civic space, and enabling effective collaboration between state and non-state stakeholders. By building coalitions that drive sustainable democratic reforms, the project seeks to improve service delivery and ensure more equitable outcomes for the population.
 
We are an international development consultancy working to improve lives through sustainable policy change in low- and middle-income countries. Our vision is for fair public policy that benefits both people and the planet.
 
Through our global network of offices, we work in partnership with national stakeholders and decision makers to research, design, implement, and evaluate impactful public policy. We draw on our local and international sector experts to provide the very best evidence-based support. We deliver projects with expert knowledge and experience and can be relied upon for excellence in all aspects of project delivery. We work collaboratively, with ambition, to help deliver impactful public policy that will bring about lasting change.

Position Summary

The core team will be responsible for the day-to-day delivery of the programme and must:

Apply deep contextual understanding and political insight to identify and act on opportunities for reform, and strategically withdraw support when traction is lost.

Build and maintain strong relationships across government, civil society, and development partners, using convening power to access key decision-makers and foster trust.

Deliver adaptively and politically smart interventions, using evidence and learning to adjust approaches and remain relevant in a dynamic context.

Draw on knowledge and experience of Zambia, including how change happens, the political economy of reform, and practical experience supporting governance and accountability initiatives.

Conduct forward-looking analysis, monitor trends, and identify emerging opportunities or shifts across political, economic, and governance sectors to inform strategic engagement. Where highly specialized research is needed, commission experts to provide targeted analysis.

Ensure compliance, fiduciary risk management, value for money, and robust monitoring, evaluation, learning, and reporting (MEL).

Apply expertise in Political Economy Analysis (PEA) and MEL to guide programme design, decision-making, and performance improvement.

Key Qualifications / Experience / Skills / Behaviours

Advanced degree in Political Science, Governance, Public Policy, Development Studies, or a related field.

Proven experience in governance, democratic reform, or accountability programmes, ideally in Zambia or similar contexts.

Strong political acumen and understanding of political economy dynamics.

Experience building coalitions, convening stakeholders, and influencing decision-making across government and civil society.

Skills in Political Economy Analysis (PEA), Monitoring, Evaluation, and Learning (MEL), and adaptive programming.

Excellent communication, analytical, and problem-solving skills.

Ability to work collaboratively within a multidisciplinary team and adapt to a dynamic political context

Our Offer

Whether you join us in a corporate position, as a project delivery colleague, or as an independent contractor driving programme management – at OPM you will find a company that places equal value on excellence and integrity. As a leading international development consulting firm, we strive to enable and empower everyone who works with us to do their best work in an environment that welcomes ambition, creativity and passion for positive change.
 
Our commitment to diversity and inclusion
 
We strongly believe in a fairer distribution of power between all stakeholders, and we commit to reflecting this in our organisational structures and in the design and delivery of our projects. We proactively work to evolve ourselves and our stakeholders to shape inclusive and fair programming, implementation, and policies. Our recruitment and procurement processes reflect our ambition to make the international development sector more diverse and inclusive.

Application

If you share our vision for fair public policy that benefits both people and planet, we would love to hear from you. Please submit your application through our careers’ site by the closing date .  We review and interview applicants on a rolling basis and encourage you to apply by way of CV via our careers site at the earliest.

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EMPLOYMENT OPPORTUNITIES
The Zambia Qualifications Authority (ZAQA) is a statutory body established pursuant to the ZAQA Act No. 8 of 2024 to develop and implement a National Qualifications Framework (NQF), register qualifications on the NQF, verify and evaluate qualifications and ensure that standards and registered qualifications are internationally comparable.
ZAQA is currently seeking the services of suitably qualified persons to fill the positions of:
STANDARDS AND RESEARCH SPECIALIST (Permanent and Pensionable)
Overall Responsibility
To undertake the development, review and harmonisation of standards, and to design and conduct research studies that generate credible evidence to support Board approvals, inform policy formulation, and strengthen evidence-based decision-making within the Authority.

 
Qualifications and Experience:
 

i) Full Grade 12 School Certificate
ii) Bachelor’s Degree
iii) Minimum of 4 years’ experience in a Monitoring and Evaluation role
iv) Ability to write technical and analytical Reports
v) Ability to communicate effectively in English
vi) Qualifications under (i) and (ii) MUST be verified by the Zambia Qualifications Authority and verification/evaluation certificates submitted together with the application.
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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Premium House Branch:

Role Description

JOB PURPOSE
This position ensures the role holder acts as the first point of contact for all service issues for the establishment of a relationship managed association between the Bank and the Banking clients through a dedicated preferred banker who also assesses and recommends appropriate products and services offering to clients that come through to the bank.

Requirements

Under the supervision of the Branch Manager the following are among the Job Key Responsibilities:
Industry specific jobs

Act as first point of contact for all customer service requirements in order to offer a personalized service offering.
Responsible for relationship managing Preferred Banking customers as per prescribed frequency or as need may arise.
Responsible for executing customer contact plans and retaining a record that facilitates tracking fulfillment of client’s needs.
To interact with customers in order to direct them to appropriate points of service through customer triage and to use the interaction as an opportunity to enhance their banking experience.
Accountable for timely execution of client instructions within Service Level Agreements including account opening, loan processing, transfer of funds etc. and confirming these to them to ensure service level agreements are met
Responsible for managing the complaints management process including calling back clients to confirm resolution and logging in complaints tracking system
To ensure customer retention through cross selling, upselling and deep selling by assessing client’s needs and recommending appropriate products to them whilst increasing the Bank’s share of the customer’s wallet size.
Responsible for monthly assessment of segment thresholds and proactively engage clients to execute upgrades or downgrades so that the CVP is aligned to customer’s needs
Responsible for educating digital clients about alternate channels in order to facilitate realization of the Retail strategy in branches
Responsible for liaising with the Preferred Banker on market updates/financial news and informing customers in order to help them make informed financial decisions.
Execute life cycle programs in order to provide a full customer service propositions that deepen client relationships
Proactive client engagement on a regular basis in order to provide timely and personalized banking services.
Keeps up-to-date with in country market and global trends in order to recommend and link clients to appropriate events.
Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the banks products, collecting the due income, and educating clients on the use of various channels for transactions in order to achieve full value proposition.
Support loan requests by vetting and uploading them on LMS for processing in order to meet client’s needs.
Monitor sales performance against set targets and address any adverse variances on time
Monitor client’s changing requirements and recommend strategies to ensure that the organization’s products and services are fully utilized.
Responsible for keeping the client database up-to-date including mailing address, KYC etc. to facilitate ease of communication to account owners.
Knowledge and understanding of appropriate legislation and regulation affecting banking and customer interaction to ensure all transactions are legal.
Responsible for reporting any identified operational risks on time to the Branch Manager.
Any other operational duties assigned by the supervisor including call backs and batch journal call overs
To ensure attendance of all recommended training/meetings relevant to the role. e.g. Customer Service, Wealth management, Investment options, financial interpretation, Sales meetings, huddles
To share knowledge, experience and best practice with team members in order to ensure that team performance complies with set service standards
Any other responsibilities assigned by management

INTERNAL/EXTERNAL CONTACT

External: Customers, local public officers
Internal: All Divisions

QUALIFICATIONS AND EXPERIENCE
· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects.
· Degree in Business/Marketing or relevant field
· At least four (4) years’ work experience in a sales & marketing role
· Understanding of taxation laws and practical experience in application.
· Appreciation of securitization and investment options.
· Ability to profile customers and assess the needs of Private banking clients.
· Understanding of all Zanaco Retail products and account opening, KYC Requirements.
· Understanding of relevant legislation e.g. KYC, Anti – Money laundering, Banking code.
· Ability to read market trends and inform the decision-making process.
· Understanding of people policies and processes
· Demonstrated complaint handling and skills certifications
JOB CORE COMPETENCIES
· Verbal and written communication
· Delighting customers and drive for results
· Networking/Liaison
· Persuading and selling
· Analytical thinking
· Team work
· Customer service orientation
· Problem solving

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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EMPLOYMENT OPPORTUNITIES
The Zambia Qualifications Authority (ZAQA) is a statutory body established pursuant to the ZAQA Act No. 8 of 2024 to develop and implement a National Qualifications Framework (NQF), register qualifications on the NQF, verify and evaluate qualifications and ensure that standards and registered qualifications are internationally comparable.
ZAQA is currently seeking the services of suitably qualified persons to fill the positions of:
VERIFICATION SPECIALIST (Permanent and Pensionable)
Overall Responsibility
To supervise and undertake the verification of local and the verification and evaluation of foreign qualifications held by individuals, in order to determine their authenticity, comparability, and compliance with national standards to facilitate informed recognition in accordance with the National Qualifications Framework.

 
Qualifications and Experience:
 

i) Full Grade 12 School Certificate
ii) Bachelor’s Degree
iii) Minimum of 4 years’ relevant experience
iv) Ability to write technical and analytical Reports
v) Ability to communicate effectively in English
vi) Qualifications under (i) and (ii) MUST be verified by the Zambia Qualifications Authority and verification/evaluation certificates submitted together with the application
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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking Department at Kitwe Business Centre:

Role Description

JOB PURPOSE

Manage relationships under the Global and Large Corporate portfolio for the Copperbelt region under the supervision and guidance of the Head – Global Corporates on a daily basis.
Attain targeted sales goals, performance targets and customer net promoter score through the effective management of the portfolio
Directly responsible for the management of the portfolio to ensure smooth running of each account.
Review account plans for all networked customers with a view to enhancing business volumes and earnings
Conduct joint calls with product partners with emphasis on cross selling to increase wallet share for the Bank.
Ensure no loss of valued corporate relationships
Quarterly review of portfolio performance per account

Requirements

Under the supervision of the Head Global & Large Corporates the following are among the Job Key Responsibilities: –
· Responsible for implementing marketing strategies to develop existing portfolio and development of new opportunities.
· Identify and implement marketing strategies and business opportunities development and implementation of network sales process to drive pipeline growth and deal execution.
· Understand customer needs and provide them with products and services to achieve business objectives
· Provide support in structuring propositions to maximize business opportunities of an acceptable quality.

Present and defend credit applications in the Management Credit Committee sittings/meetings
Establish and effective sales call cycle for key customers, partners and contacts and update the “deal pipeline”.
Complete the wallet size for clients timely & appropriately file all client calls, client communications, internal memos, credit papers on the assigned portfolio.
Timely initiate all credit processes (extensions, excesses full briefs, annual reviews)

· Cross Sell Trade, Treasury and transaction products and refer potential clients of the Bank for Commercial and Agric and Retail.
· Assist Head – Global and Large Corporates with product knowledge and market research

Maintain proper, secure and efficiently retrievable records including records of client communications, internal memos, credit applications, account plans, client contact details and call reports
Proactively manage inactive and dormant accounts to keep them within acceptable limits and ensure correct segmentation of clients for the Northern/Copperbelt region
Provide input based on customer feedback and observed market and competitor activity to continuously improve segment products, customer channels and processes
Provide oversight across the Copperbelt/Northern region, ensuring compliance with the highest standards of regulatory conduct and compliance practices as defined by internal and external requirements
Collecting market intelligence, information, events, trends etc. to support strategy formulation
Drive growth of sustainable book and implementation of sustainability policy and framework in the portfolio
Support implementation of strategic department and bank projects including playing champion role, peer training and assigned by HCB or HBB
Leading of sub-teams as may be assigned and providing coaching and mentorships support in their teams

· Preparation of the credit appraisal and performance of all necessary due diligence procedures for clients seeking credit.
· Monitoring performance of all accounts and credit facilities in the portfolio.
· Be aware and fully understand all the terms of the credit policy.
· Act in accordance with the relevant regulatory requirements and standards
· Manage the loan book within parameters set by risk management

Assess risk and business strategies of the portfolio and ensure compliance with regulatory requirements.

· Act as a principal point of contact in the absence of Head – Global corporates
· Collate all action points raised in call reports, track and drive each action to its conclusion.

Assist in the communication and implementation of any action necessary to improve service in respect of complaints/compliments received.

· Any other responsibilities or tasks as maybe assigned by management.
INTERNAL/EXTERNAL CONTACT
· Internal stakeholders
· Customers, alliance partners, trade and commercial associations, local public leaders
QUALIFICATIONS AND EXPERIENCE
· University Degree/equivalent in relevant subject or banking qualification preferable
· Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects

Minimum Experience: 5-7 years’ experience in financial environment with exposure to commercial banking preferably as a Business Manager and/or Relationship Manager managing a portfolio preferably large Corporates

Commercial credit analysis certification as an added advantage
Proven and consistent sales performance in growth of revenue and balance sheet
Ecosystem understanding and proven track record in its application as well as cross selling
Strong credit skills with evidence of lending experience
Cross-function understanding of banking operations

Ability to communicate effectively with customers and internal stakeholders including senior management.
Ability to apply creative and innovative solutions to meet business and financial objectives.
Ability to work and collaborate across business and functions to develop customer solutions and resolve business problems
Professional and mature character with ability to represent the segment and the Bank in a competent and professional manner to internal and external stakeholders

Familiarity with international best practices and global trends in the commercial banking.
Knowledge of legal and regulatory issues typical for country banking system.
Fluent in English, both spoken and written with other spoken languages such as Mandarin, French, Hindi, Arabic as an added advantage

JOB CORE COMPETENCIES
· Communication and presentation skills.
· Analytical skills
· Research skills
· Decision Making and Problem Solving
· Drive for results
· Customer service orientation
· Attention to detail
· Teamwork

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

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