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With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:

Job Description

World Vision Zambia is seeking a highly motivated and customer focused Customer Support Analyst (Level 1) professional to join our Global Technology & Digital Solutions team. This frontline role provides timely, high-quality technical support to staff, ensuring seamless access to digital tools, secure systems, and IT services that enable ministry excellence and operational impact.
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The ideal candidate should be passionate about delivering exceptional user experiences, solving problems, and leveraging technology to empower teams. This role plays a key part in transforming IT from a traditional support function into a strategic enabler of World Vision Zambia by streamlining processes, promoting innovation, and supporting digital adoption across the organization.

Main Responsibilities

Serve as the first point of contact for IT support, resolving Level 1 incidents and service requests in a professional and customer-centric manner.
Support the setup, configuration, and maintenance of ICT assets including laptops, software, collaboration tools, and user accounts.
Provide onboarding and digital training for new staff, ensuring quick adoption of ICT systems and tools.
Maintain accurate IT asset inventory and support procurement activities, vendor follow-ups, and warranty processes.
Support Office 365, Teams, Zoom, SharePoint, and other collaboration platforms to enhance communication and productivity.
Uphold cybersecurity standards, promote user awareness, and ensure compliance with IT controls.
Contribute to innovation by identifying service improvement opportunities, recommending automation, and participating in digital transformation initiatives.

 
Qualifications & Experience

Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
1–3 years of experience in technical support or help desk roles.
Strong knowledge of Microsoft 365, collaboration tools, and basic IT troubleshooting.
Familiarity with IT Service Management (ITSM) tools and ITIL practices.
Excellent communication, problem-solving, and customer service skills.
Passion for innovation and continuous improvement.
Alignment with World Vision’s Christian values and commitment to servant leadership.

 
Applicant Types Accepted:
Local Applicants Only

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The Zambia Daily Mail is a Limited Company wholly owned by the Industrial Development Corporation (IDC). The Company is incorporated under the Companies Act, Number 10 of 2017 of the Laws of Zambia. It is one of the leading publishers of daily newspapers in Zambia.

MANAGEMENT ACCOUNTANT
The Company has a vacant position for a Management Accountant and is now inviting suitably qualified Zambians to apply and be considered for the position.
Responsibilities:

To prepare monthly and quarterly Management Accounts

To prepare budgetary variance reports (actual against budget) monthly and quarterly

To ensure customer statements are produced and delivered

To ensure that outstanding debt is timely and effectively collected

To ensure monthly Age analysis and Trade receivables report are prepared

Ensuring that disputed debt or invoices are resolved promptly

Ensure timely monthly general ledger accounts reconciliation

Prepare monthly cash-flow forecasts and ensure effective management of cash

To supervise and motivate subordinate staff

Prepare debt collection reports

Inventory Management

Ensure that the Accounting System is running all the time

Ensure maintenance of an updated Fixed Assets Register

Qualifications:

Full Grade 12 School Certificate

Bachelor of Accountancy

At least 5 years work experience

Professional membership to ZICA

Skills and Attributes:

Interpersonal skills

Analytical skills

Good communication skills

Leadership skills

Problem solving skills

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Description:
Job Purpose
The Reconciliation Officer will monitor and reconcile transaction discrepancies in a centralized accounting system. Investigate and resolve reconciliation variances with relevant departments and external partners. Coordinate with decentralized units to gather source documents and clarify transactional differences. Give assurance through daily reconciliation that all Central Operations Support functions have been performed correctly and are commensurate to each payroll lending deduction loan status.
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Summary of Key Responsibilities: 

Perform reconciliation of accounts related to Internal Accounts
Follow up with the units concerned to ensure all the outstanding items, for Internal Accounts are resolved within the set standards and issues of non-compliance escalated as per the escalation matrix.
Spearhead recovery efforts of any duplicated transactions in conjunction with the product owners, IT and contact centre
Follow up on the suspense account ownership sign offs with the unit heads across the bank
Reconcile reservations for all reserved accounts
Prepare detailed reconciliation reports and escalation notes to management.
Ensure adherence to company policies, internal controls, and compliance requirements throughout the reconciliation process.
Support centralized month-end and year-end financial closing activities by providing reconciliation documentation.
Maintain accurate and systematic filing of reconciliation schedules and supporting documents for audits.
Improve methods of carrying out work through on-the-job concrete experience
Reconcile the uploads to confirm that all payout amounts are accounted for.
Identify and recommend process improvements to enhance efficiency and accuracy in centralized reconciliation activities.
Utilize accounting software and ERP systems efficiently to perform reconciliations and generate management reports.
Checking client activity and sorting out any errors to do with card operations
Assist with refund payments
Reconcile collection uploads
Refund and Suspense Account Management
Reconcile daily e-money settlement with 3rd parties
Reconcile daily repayments amendments.
Reconcile the Changed amount status of all monthly instalments

Required Skills and Competencies

Good communication skills
Excellent analytical skills
Attention to detail
Results Driven
Good relationships building skills
Good problem-solving skills
High integrity
Team Player
Good time management skills
Ability to work under pressure

Primary Areas of Accountability:

Qualification and Experience

Full Grade 12 certificate
Full/Finalist  CA Zambia, ACCA, CIMA OR
Degree in Accounting/ Finance
Must have a minimum 3-4 years of experience in reconciliation, preferably in shared services in a commercial bank
Proven knowledge of internal controls, risk and compliance
Must have experience with Core Banking Software (Flexcube) and Card Payment Systems
Must have working knowledge of a bank’s operating systems, controls and general banking
Knowledge of regulatory and statutory requirements
Proficient in ERP/accounting systems and advanced Excel.
Practical experience in use of relevant MS Office applications

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Key Responsibilities

The primary responsibilities of the role will be:

Identify and recommend changes to the audit universe and participate in risk identification and assessment process and preparation of the risk-based Annual Audit Plan;
Perform financial, operational and compliance audits of assigned functions, business processes, and application controls in supporting ICT systems including identifying and defining issues, developing criteria, reviewing and analysing evidence and documenting client processes and procedures,
Develop the planning memo, preliminary survey and audit program for each audit assignment,
Lead the audit team in execution of audit program during fieldwork including documenting, evaluating and testing systems and controls to determine their adequacy and effectiveness,
Identify, develop, and document audit issues and recommendations using independent judgement concerning areas being reviewed,
Prepare and maintain work papers, review working papers prepared by internal auditors, following up on the clearance of review points and evaluating the sufficiency and appropriateness of audit evidence to support conclusions drawn,
Prepare the draft audit report reflecting an overview of the function reviewed, conclusions regarding the design and operating effectiveness of internal controls and operational efficiencies,
Supervise and coach internaBachelor of Accountancy or Full ACCA
Grade 12 School Certificate with five (5) ‘O’ Levels (Credit or better).
Must be a fully paid-up member of ZICA.
At least 3 to 5 years working experience Internal or External Audit
Certifications in CISA/CIA added advantage. l auditors throughout the audit with a view to ensuring conformity with the Standards,
Follow up and report on implementation of internal and external audit recommendations in order to validate resolution of the issues,
Develop and maintain productive client and staff relationships through individual contacts and group meetings,
Performing audits procedures of business processes, functions and application controls in supporting IT systems, including identifying and defining issues, developing criteria, reviewing and analyzing evidence and documenting client processes and procedures,
Appraise staff after each audit assignment, quarterly, semi-annual and annual basis, and
Communicates or assists in communicating the results of audit and consulting projects via written reports and oral presentations to auditee.

Education Requirements

Bachelor of Accountancy or Full ACCA
Grade 12 School Certificate with five (5) ‘O’ Levels (Credit or better).
Must be a fully paid-up member of ZICA.
At least 3 to 5 years working experience Internal or External Audit
Certifications in CISA/CIA added advantage.

Required Skills

Proficiency in applying internal auditing standards, procedures and techniques required in performing engagements;
An understanding of management principles to recognize and evaluate the materiality and significance of deviations from best practices;
Considerable knowledge of and skill in applying internal auditing and accounting principles and practices, and management principles and preferred business practices.
Knowledge of the Standards for the Professional Practice of Internal Auditing and the Code of Ethics developed by the Institute of Internal Auditors;
Knowledge of management information systems terminology, concepts and practices;
Knowledge of industry program policies, procedures, regulations and laws;
Skill in conducting quality control reviews of audit work products.
Skill in collecting and analysing complex data, evaluating information and systems, and drawing logical conclusions;
Considerable skill in planning and project management, and in maintaining composure under pressure while meeting multiple deadlines;
Skill in negotiating issues and resolving problems;
Considerable skill in using a computer with word processing, spreadsheet and other business software to prepare reports, memos, summaries and analyses;
Considerable skill in effective verbal and written communications, including active listening skills and skill in presenting findings and recommendations;
Ability to establish and maintain harmonious working relationships with co-workers, staff and external contacts, and to work effectively in a professional team environment;
Considerable skill in assessing the effectiveness of internal controls over key IT risks, identifying significant exposures, analysing transactions and other management information and detecting changes in key risks and/or control effectiveness. Skill in developing appropriate recommendations to address exposures;
Knowledge of generally accepted IS audit standards, statements and practices, and IS security and control practices; and
Ability to learn new operations quickly and work independently is a must.

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Key Responsibilities

The primary responsibilities of the role will be:

Perform general and application control reviews for simple to complex computer operating systems;
Perform reviews of internal control procedures and security for systems under development and/or enhancements to current systems;
Carry out other operational systems audit
Perform information systems control reviews including system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, and system maintenance
Examining the functional and usable data on various computer networks and systems of the company to ensure that the information systems are processed properly
Managing the audit of software and hardware infrastructure
Conduct operational, compliance, and investigative audits as assigned
Carry out training needs assessment and recommend training
Assist and advise Internal Audit management on the formulation and review of audit policies, plans, practices, risk management process control, governance processes and general development of the audit framework;
Manage and control audit assignments embracing planning and control of audit work and reporting findings;
Conduct research aimed at identifying system deficiencies and recommending the best corrective measures;
Prepare formal audit reports highlighting all pertinent observations, findings, evaluations and recommendations on proposed and existing processes, procedures and information systems;
Perform risk assessments on key business activities and recommend the most appropriate risk management strategies as well as monitor the identified risks.
Provide support and guidance to line management on the most appropriate ways of managing IT and Operational risks;
Develop scripts for data extraction and analysis; and
Provide capacity building to Internal Audit Department staff on data analytics.

Education Requirements

Grade 12 School Certificate with five (5) ‘O’ Levels (Credit or better).
A University Degree in Information Technology/Computer Science/Data Analytics or any related field.
Relevant professional qualification such as Certified Information Systems Auditor (CISA), CISM will be an added advantage.
3-5 years’ experience in systems internal or external audit
Membership to a relevant professional body.

Required Skills

Strong Data mining, analytical and programming skills.
Skill in working with data warehouses and business intelligence tools.
Technical expertise regarding data models, database design development, data mining and segmentation techniques
Knowledge of developing statistical models and experience using statistical packages for analyzing datasets
Excellent Communication, presentation and Interpersonal skills

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JOB DETAILS

POSITION
Automotive Mechanics – Twelve (12) Positions

Job Purpose / Description
To carry out inspection, diagnosis, maintenance, and repair of ZESCO Limited motor vehicles and equipment in order to ensure optimal performance, safety, and availability of the fleet.
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Reports To: Chief Automotive Technologist

Qualifications

Full Grade Twelve (12) Certificate

Craft Certificate, Technician Certificate, or Diploma in Automotive Mechanics or an equivalent qualification from a recognized institution

Minimum of two (2) to three (3) years’ practical experience in a busy automotive workshop

Good knowledge of both petrol and diesel engines

Valid Class C/CE driver’s licence will be an added advantage

Registered member of the Engineering Institute of Zambia (EIZ)

Required Competencies and Skills

High level of integrity, safety awareness, and attention to detail

Strong ability to work under pressure with minimal supervision

Excellent fault diagnosis and problem-solving skills

Ability to respond promptly to emergency call-outs and work in demanding conditions

Effective communication and teamwork skills

Job Accountabilities

Conduct routine servicing, maintenance, and repair of light and heavy motor vehicles

Ensure strict compliance with safety, health, and environmental standards within the workshop

Maintain accurate job cards, service records, and detailed maintenance reports

Operate workshop tools, equipment, and diagnostic systems responsibly and efficiently

Conduct test drives, inspections, and diagnostics to identify faults and recommend optimal repair solutions

Execute preventive maintenance tasks, including oil changes, fluid flushing/replacement, and brake servicing

Inspect internal systems and controls to ensure vehicles meet operational and regulatory standards

Maintain accurate records of vehicles, parts inventory, and service history

Use computerized diagnostic tools to identify malfunctioning components

Remove and replace worn-out or defective parts, addressing issues such as leaks and mechanical failures

Diagnose engine, mechanical, and electrical faults accurately and perform necessary repairs

Maintain cleanliness and orderliness of the workshop at all times

Tenure

Employment Type: Permanent

Start Date
Tuesday, 16th December 2025

Application Deadline
Monday, 22nd December 2025
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NC 06 – Sage Evolution Project Clerk – Real Estate (One Year Contract) (2) ( Contract)
Location: Lusaka Province
Closing Date: December 30, 2025
Job Description
Sage Evolution Project Clerk – Real Estate responsibility is to carry out property management system data clean-up and migration for the Authority’s tenants accounts across the country, including the Levy and ECL Business Parks.Career counseling service
Key Responsibilities
Reconcile debtors for all the commercial buildings and the shopping malls
Validate tenant statements that will be sent to tenants for debtors confirmations
Audit the tenants physically in the buildings to align with the records.
Review and confirm that all the rented space has a unique reference e.g. shop number that will be used as a key field in Sage Evolution at the point of creating accounts
Ensure that the information fed into the new system is accurate and correct
Maintain a filing system of all Real Estate and investment transactions to ensure easy reference, retrieval, accountability.
Maintain a record of investment receipts and payments and prepare documentation to ensure that property transactions are timely undertaken.
Prepare payment vouchers in order to refund tenants for utilised rentals, security deposits at end of lease period.
Maintain filing system of all property managers, tenants and lease agreement records to ensure easy retrieval and reference.
Prepare quarterly rental reports, property expenditure and debtors aged analysis to ensure timely collection of rentals and decision making.
Prepare monthly rental income, capital and revenue expenditure schedules per property to ensure that they are up to date.
Maintenance of rental debtors’ records, issuance of rental invoices, tenant statement of accounts, reconciliation of rent debtor’s ledgers, and maintenance of lease records.
Minimum Qualifications
Grade 12 Certificate with 5 ‘O’ levels with Credit or better including English and Mathematics
Minimum of Bachelor of Science in Real Estate Studies or Equivalent.
Minimum Experience Required
Not less than two (2) years of experience in the provision of clerical support in investment operations in an organisation of similar size of investment operations.
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NPS 05 – Assistant Information Systems Auditor (1) ( Permanent & Pensionable)
Location: Lusaka Province
Closing Date: December 30, 2025
Job Description
To assist in reviewing internal IT controls, evaluate the design and operational effectiveness, determine exposure to risk, and develop remediation strategies.
Key Responsibilities
Develop a strong understanding of NAPSA business and system processes.
Plan internal audit procedures to be applied on ICT reviews.
Review, evaluate, and test NAPSA ICT systems application controls.
Prepare audit findings and ensure adequate documentation exists to support all the completed audits and conclusions.
Prepare audit reports that reflect ICT audit results for review and presentation to management, and ensure the whole process is documented.
Provide recommendations and guidance on identified ICT security and control risks.
Communicate any loopholes within NAPSA’s structure, and recommend appropriate solutions, to ensure minimal disruptions to business operations from an unsupportive structure.
Maintain a current knowledge base of ICT audit industry practices to ensure best practices are always considered.
Follow up on audit findings to ensure that Management has implemented the remediation action(s).
Be a team player and embrace the affiliate’s compliance principles as a key component of the audit process.
Minimum Qualifications
Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English.
Bachelor’s Degree in ICT related field or relevant equivalent professional qualification.
Certification in ICT or Audit related fields such as (CISA/CIA/CISM), added advantage.
Minimum Experience Required
A minimum of 3 years’ experience in ICT audit in a reputable commercial/financial institution.
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NPS 05 – Legal Assistant (1) ( Permanent & Pensionable)
Location: Lusaka Province
Closing Date: December 30, 2025
Job Description
The purpose of the Legal Assistant is to assist the Legal Team conduct research on legal matters, lodge and prepare standard legal documents, memoranda, court documents, internal papers and conduct searches at various registries as well as handle correspondence with stakeholders; assist with management of conveyancing portfolio, processing of payments to service providersJob application tracker
Key Responsibilities
Assist with management of conveyancing portfolio, providing administrative support on transactions and ensuring smooth processing of conveyancing files.
Prepares legal documents and memoranda in a timely manner.
Manages correspondence with stakeholders and ensure proper filing and record keeping.
Carries out research on legal issues raised as required to provide information required to conclusively manage the issues.
Attends to the proper execution of various legal documents such as contracts of sale; assignments, and leases.
Coordinates and uplifts executed documents and submit for lodgement at relevant registries or Agencies.
Attends to inquiries and queries from internal and external stakeholders in compliance with internal policies and procedures.
Assists draft legal documents such as legal opinions and tender contracts with the supervision of the Legal Officer – Advisory & Litigation.
Raise requisitions and process payments to service providers ensuring timely settlement of invoices.
Drafts minutes in departmental Meetings and circulate the resolutions.
Collates and submits information required for reporting purposes.
Supervision of Legal Clerk.
Attends to planning, organising and of all department meetings.
Attends to other duties as assigned by supervisors.
Minimum Qualifications
Grade 12 Certificate with 5 ‘O’ levels with credit or better including Mathematics and English.
Bachelor of Laws (LLB)
Minimum Experience Required
Not less than three (3)years of experience in a similar position at a similar level in an organisation of similar size or reputable law firm.
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NPS 04 – Legal Officer – Regulatory and Enforcement (1) ( Permanent & Pensionable)
Location: Lusaka Province
Closing Date: December 30, 2025
Job Description
The Legal Officer Regulatory and Enforcement will assist the Manager Regulatory to prosecute defaulting employers by instituting the necessary legal process to recover contribution arrears; provide input in the activities of the lay prosecutors.
Key Responsibilities
Prepares or coordinates the preparation of court documents and submissions by lay prosecutors employed by the Authority.
Initiates and ensures proper drafting of court submissions to ensure the rulings made favour NAPSA.
Assesses all cases referred to legal and provide guidance on all preliminary legal issues and enforcement strategies including out of court settlements.
Represents the Authority in Court.
Reviews all Consent Orders and other legal agreements entered into by the Authority to ensure the Authority’s protect the interests of NAPSA.
Initiates and leads discussions with defaulting employers to agree on out of court settlements.
Provides legal support to Contributions and Benefits Directorate on all legal matters arising from the interpretation and implementation of the NPS Act.
Enforces court action to ensure NAPSA is protected from the adverse consequences of non – compliance to court orders;
Identifies gaps and risk trends and recommending remedial action and/or legislative changes
Prepares and submits relevant reports as required.
Generally assists the Legal Manager coordinate regulatory and enforcement actions;
Attends to other duties as assigned.
Minimum Qualifications
Grade 12 Certificate with 5 ‘O’ levels with Credit or better including English and Mathematics
Bachelor of Laws (LLB)
Practicing Certificate
Minimum Experience Required
Not less than four (4) years of experience at a similar level and position, in an organisation of similar size or reputable law firm.
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