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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
 
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
 
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
 
Job description:

Overall Job Purpose
Reporting to the Senior Specialist – Business Improvement, the Specialist – Software Development & Integrations will be a key member of the team. The role works in close collaboration with data professionals, business analysts, and operational teams to design, develop, and implement software solutions that enable and accelerate data-driven decision-making across the business.
The Specialist plays a critical role in building and maintaining integrations between systems, automating workflows, and creating applications and tools that enhance efficiency, improve data accessibility, and support innovation within our operations.

Specific Job Responsibility
The specific tasks to be performed by the position holder will include;
Collaborate with data analysts, data engineers, and various stakeholders to understand software requirements and project objectives.
Gather and analyse business and customer requirements to identify and prioritise opportunities to improve efficiencies and processes through integration.
Determine, conduct, and automate integration tests, load tests, and performance tests, including facilitating set-up of test data and accounts.
Proactively monitor integration performance and troubleshoot, resolve, and report integration issues to impacted teams and stakeholders.
Assist in the design and implementation of data collection systems and data quality control procedures.
Collaborate with cross-functional teams to understand and address specific software needs in mining operations.
Keep abreast of industry trends and emerging technologies to recommend innovative solutions for business improvement.

Job Specific Competencies
Strong analytical skills and ability to analyse complex data sets and assist drive data-influenced decisions.
Proficiency in C#, .NET Core/ASP.NET Core, and T-SQL
Proficiency in Azure cloud integration and data engineering
Experience with system integration technologies (e.g. RESTful APIs, SOAP, OAUTH 2.0, event brokers, data virtualisation).
Report writing

Key Job Attributes
Problem solving skills
Delivery-driven attitude
Good communicator with the ability to actively listen
Must be a team-player

Career development courses
 

​ Experience & Qualification
At least 3- 4 years’ experience in a Software Development & Integrations role
Bachelor’s degree in Computer Science, Data Engineering, or a related field (Master’s degree preferred).

 
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VVOB – education for development is an international non-profit organisation with over 40 years’ experience in strengthening the quality of education systems in Africa, Asia and South America in close partnership with ministries of education and their institutions. We are seeking for an Operations Manager – HR and Fleet who will be based at our Lusaka office. The Operations Manager will oversee the Human Resources and Fleet units, ensuring the effective management, execution, monitoring, and optimisation of operational systems. In this role, you will be responsible for developing and coordinating the implementation of policies and guidelines, while providing leadership and support to your team.
Key Responsibilities:

Provide strategic support and operational guidance to the overall HR function
Support the implementation and management of fleet and fuel management systems.
Support the implementation of changes related to this function (HR & Fleet), in alignment with the country office’s change management initiatives.
Collaborate closely with the Country Programmes Manager (CPM) and the Operations Manager leading the Finance & Procurement unit, the management team and other departments to foster a good partnership among all parties involved in the execution of operational activities.
Ensure that VVOB Zambia complies with VVOB global standards, local laws, and donor requirements.
Provide leadership, management, and performance monitoring for the HR and fleet functions and all direct reports within this function.

Desired Qualifications and Experience:

Master’s degree in business management, Human Resource Management, or equivalent. A professional qualification in HR and Fleet management will be an asset.
A minimum of five years of experience in operational management, specifically in Human Resources, Transport/Fleet Management, and office management.
Registered with Zambia Institute of Human Resource Management (ZIHRM) with a valid practicing certificate.
Knowledge of and vision on critical HR themes, such as strategic workforce planning, salary policy, organizational changes and development, leadership.
Experience (at least 3 years) with leading multicultural and effective teams.
Ability to define, develop, generate or prepare internal and external reports
Serves as a valuable business partner to the operational unit and other departments; understands the various business processes and linkages.
Ability to understand and apply organisational policies/procedures, donor regulations, and local government regulations to manage and control both financial and non-financial risks to which the organisation might be exposed
Ability to use technology to solve problems, analyse data, and enhance business performance

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COMPANY BRIEF:
The Rhodes Park Schools Group is composed of five companies: Rhodes Park Schools Limited, Woodford School Lusaka Limited, Ashford Academy Limited, EduServe Limited and EduCorp Limited.
EduCorp Limited, established in 2012, focuses on expanding the network of high-quality schools and colleges across Zambia and Southern Africa. Leveraging the experience and reputation of Rhodes Park Schools, EduCorp aims to ensure educational excellence and long-term financial sustainability while meeting the growing demand for quality education in the region. Within the group, EduCorp operates Ashford Academy and Woodford School Lusaka.
As an equal opportunity employer, Rhodes Park Schools Group requires the services of a suitably qualified, well-motivated and results driven candidates to be appointed in the positions of Electrician.
POSITION:
ELECTRICIAN
JOB PURPOSE:
The School Electrician (SE), working under the supervision of the Administrative Executive is responsible troubleshooting and preventive maintenance of indoor and outdoor lighting systems, electrical systems and apparatus, Main Power Distribution Systems and Panel Boards, construction projects, kitchen equipment and HVAC systems. Respond to emergency power failures and emergency back-up systems. The electrician inspects contractor performed work in renovations and new construction projects. Certify work performed by contractors as complete and in accordance with standards prescribed by the Company. Locate and mark electrical underground wiring for existing infrastructure.
KEY RESPONSIBILITIES:

Install and maintain indoor and outdoor lighting systems, electrical systems and apparatus, Main Power Distribution Systems and Panel Boards, construction projects, kitchen equipment and HVAC systems.
Respond to emergency power failures and emergency back-up systems.
Detect needed repairs of all electrical installations and systems, of both the internal and external ones.
Troubleshoots and repairs primary distribution system malfunctions such as ground fault tracing and cable replacement.
Makes adjustments to electrical equipment and appliances or replaces as necessary.
Determine sources of electrical systems failures and complete repairs as indicated or according to work requests.
Locate and mark the position of electrical wiring connections and fixtures in structures.
Locates underground utilities, troubleshoots and repairs irrigation system controls.
Plans layout and installs conduit for surveillance, intercoms and electronic systems.
Maintain inventory of company owned tools, equipment and materials.
Monitors performance of installed electrical equipment for hazards, adjustments, or replacement.
Perform preventive maintenance on tools and equipment and ensure that equipment is in safe operating condition.
Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Knowledge of electrical and electronic systems and components including planning additions or modifications.
Perform any other tasks, duties or functions within the realm of the appointment, as well as attending to any other official duties as assigned from time to time.

KNOWLEDGE, EXPERIENCE & PERSONAL COMPETENCIES

Full Grade 12 certificate
At least a Craft Certificate in the Power/Electrical Engineering
Must have practical experience of at least 2 years with good references
Advanced understanding of general maintenance procedures and techniques
Physically capable and available to work overtime including weekends, public holidays, and evenings
Must be well-organized and have the ability to prioritize tasks
Good administrative and interpersonal skills, and communication skills – both oral and written
Strong critical thinking, problem-solving skills
Must hold high levels of integrity and professionalism
Must be Creative, Flexible, Transparent, Hardworking and enthusiastic approach towards work

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About Us 
At Coptic Hospital we are more than just a hospital we are a hub of healing, innovation, and compassionate care. As a trusted leader in the healthcare sector, we are committed to leveraging technology to enhance patient outcomes, streamline operations, and support our dedicated clinical teams. We are currently seeking a proactive and technically skilled IT Officer to join our growing team and help drive our digital transformation.
Key Responsibilities 
As an IT Officer, you will play a critical role in ensuring the smooth operation of our healthcare technology systems. Your responsibilities will include:
o  Providing first-line technical support to clinical and administrative staff for hardware, software, and network issues
o  Managing and maintaining hospital information systems (HIS), electronic medical records (EMR), and other digital health platforms
o  Ensuring robust cybersecurity protocols, data privacy compliance, and regular system backups
o  Administering user accounts, access rights, and IT asset tracking
o  Supporting the installation, configuration, and maintenance of servers, workstations, printers, and medical IT equipment
o  Monitoring system performance and proactively identifying areas for improvement
o  Collaborating with vendors and service providers to resolve technical issues and implement upgrades
o  Delivering training sessions and user guides to enhance digital literacy among staff
o  Participating in IT audits, risk assessments, and disaster recovery planning
Qualifications & Experience 
We are looking for a candidate who combines technical proficiency with a service-oriented mindset:
o  Bachelor’s degree in Information Technology, Computer Science, or a related discipline
o  At least 2 years of hands-on experience in IT support, preferably in a healthcare or clinical environment
o  Strong understanding of Windows and Linux operating systems, networking, and cybersecurity best practices
o  Familiarity with healthcare-specific systems such as EMR, PACS, LIS, or RIS is highly desirable
o  Knowledge of data protection regulations and healthcare IT standards (e.g., HIPAA, HL7, ICD-10) is an advantage
o  Excellent troubleshooting, communication, and interpersonal skills
o  Ability to work under pressure, prioritize tasks, and support a 24/7 healthcare environment when needed
o  Membership or certification with ICTAZ (for Zambia) or equivalent professional body is a plus
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JOB OPPORTUNITY
 INTERNAL ADVERT/EXTERNAL ADVERT     
POSITION: INSTRUMENTATION TECHNICIAN (01 POSITION) C3– ENGINEERING DEPARTMENT
Applications are invited from suitably qualified and experienced persons for the position of:  INSTRUMENTATION TECHNICIAN. The position reports to the Technical Services Manager and operates within the Farm Area.
Should you be interested in applying for this role, please submit you’re detailed CV, copies of relevant qualifications, registrations, and ID/Passport for the attention of HR Officer:
All internal employees are required to complete the Internal Application Form and obtain relevant signatures when applying for vacancies.      
Closing date for applications: 17th January 2024
Applicants may be required to complete pre-employment checks (qualification, credit, security, background, and medical assessments) as part of the recruitment process where applicable.
Should you not hear from us within 4 weeks after closing date, please accept that your application was unsuccessful.
The successful candidates will be responsible for looking after all installation, maintenance, repairs of control and instrumentation systems and equipment that make up the site Agriculture Operational (OT) Network. The role involves troubleshooting issues performing routine maintenance, upgrading systems as needed and ensuring the uptime of the OT network.
KEY RESPONSIBILITIES
Business and Financial Accountabilities:               
·      Ensuring they operate efficiently and Safely
Customer and Stakeholder Accountabilities:
·      Provide technical support and guidance to other team members and departments.
·      Read and interpret technical drawings, datasheets, schematics, and manuals to understand and solve complex communications, control and instruments issues.
Operational Accountabilities:
·       Conducts routine maintenance of field electronics and instrumentation.
·       Conducts routine maintenance of control systems and pump station controllers
·       Carries out planned maintenance on electronic and instrumentation equipment
·       Ensures that instrumentations are in good working conditions
·       Ensures OT network monitoring systems and dashboards are operational and up to date.
·       Maintenance and calibration of instruments (flow, temperature, pressure, level, controlled traffic systems, variable speed drives, weather stations, soil moisture probes, rain gauges. etc.)
·  Involvement in electric drive communications maintenance on the low voltage side
· Maintain control system and integrating automation processes (controller and hmi)
· Ensure proper communications and instrumentation wiring installation in pump station.
· Maintain communication network for site (instrumentation network and radio systems such as RTK and LORAWAN
· Technical drone maintenance
· Maintain the backup system of control power supply (UPS).
· Maintain and modify P & ID and instrumentation drawing.
· Able and ability to work under pressure
· Promote and adhere to Illovo s procedures, policies, and guidelines, including, without limitation, those relating to SHERQ Competition Law and Anti-Bribery and corruption (ABC).
· Work closely with IT department regards backhaul connectivity and access to internet before the OT network
Ensure safety of people and machines.
Adhere to ABF safety standards.
Adhere to ABF values (Accountability, empowerment, integrity, commitment and inclusiveness)
· Any other duties as may be assigned by supervisor
· Suitably qualified applicant must provide certificates which have been verified by the Zambia Qualifications Authority (ZAQA)
MINIMUM REQUIREMENTS
·   Grade 12 School Certificate.
·    Diploma in Electronic/Electrical/Instrumentation/NTA Level 6 in Electrical/Electronic Engineering/Internet of things from a recognized Institution
· Extensive knowledge in electrical, electronics, instrumentation circuits and software program reading and interpreting, faults tracing and rectification.
· Minimum 3 years of experience
· Must be a Member of the Engineering Institution of Zambia (EIZ)
Knowledge skills & and Competencies required
· Basic knowledge of programming languages such as JavaScript and IDE such as visual studio IDE
· Basic knowledge of operating systems such as windows and Linux
· Basic knowledge of communication protocols such as MQTT and REST
· Basic knowledge of radio networks such as Wi-Fi and LoRaWAN
·  Basic knowledge of PLC programming serial communications protols such as Modbus TCP and Modbus RTU, analogue and digital communications such 4-2mA, PT100, opt isolated inputs and open collector outputs
· Basic knowledge of GIS and GPS systems such as RTK for controlled traffic
· Basic IT knowledge regards networking, understanding of VLAN, PoE, managed switches
· Basic computer Literacy and familiarity with programs such as NODE RED, postman, Google Earth, MQTTX. Serial Communications tools such as Termite and Modbus Master.
Work Environment
· This position may require working in various environments including office space and outdoor setup.
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Pact is an international nonprofit that works in nearly 40 countries building solutions for human development that are evidence-based, data-driven and owned by the communities we serve. Founded in 1971, Pact works with partners to build resilience, improve accountability, and strengthen knowledge and skills for sustainable social impact.
Department
Hidden (-999)
Position Overview
Pact seeks an experienced Principal Investigator (PI) for the Centers for Disease Control and Prevention’s (CDC) forthcoming Improving HIV Treatment in Zambia activity. This activity will support Government of Zambia’s national patient and program monitoring systems, in cooperation with the Ministry of Health (MOH) and Smart Zambia Institute (SZI). It focuses on supporting MOH and SZI capacity, in alignment with PEPFAR’s goal of transition to host government self-reliance. The overall goal is to assist the Zambian government in its efforts ensure digital information from all health interactions for HIV and related health conditions is available to users, stakeholders, and decision-makers at all levels: facility, district, province, and national. Successful digitization will ensure accountability for resources allocated to health, measure individual and population level health outcomes, and allow the host government to monitor the cost-effectiveness of HIV and related programs. A key focus is to support the Government of Zambia to transform current health information systems to make them more resilient and require fewer resources, both human and financial, for sustainability, leveraging technology innovations to simplify patient and program monitoring processes and facilitate improved data access, quality, and use. The Principal Investigator will be responsible for engaging MOH, SZI, and other stakeholders, to ensure fill oversight of all health information systems, and related data, by the Government of Zambia.
Key Responsibilities
The PI will provide overall technical and administrative leadership and expertise for the project.
S/he will be responsible for the overall management and implementation of the project and will serve as the primary liaison with the CDC on management and technical matters.
S/he will ensure that the project meets stated goals, outcomes, benchmarks, and reporting requirements.
S/he will promote the use of recognized evidence-based tools and promising innovations for strengthening the capacities of local organizations.
S/he will take a leadership role in coordination among CDC and key stakeholders, including partners, government stakeholders, and other CDC and donor-funded projects.
S/he will manage and coordinate the implementation of activities across project partners, ensuring successful integration of activities.
S/he will liaise closely with Pact’s Washington, DC, team to ensure that all project activities are compliant with USG rules and regulations, as well as consistent Pact’s policies, procedures and best practices.
S/he will oversee project planning (i.e., development of work plans and project budget), monitoring and reporting (i.e., review and approve periodic budgets and technical and financial reports) in accordance with the highest standards.
S/he will oversee project budget and work in close coordination with the Business Official to meet expected results, ensuring cost-effective use of donor and Pact’s resources.
S/he will provide strategic management and oversight of the project’s subaward portfolio.
S/he will oversee project staff in helping partners establish reporting and tracking systems to provide key information in an efficient and timely manner.
S/he will ensure that program meets programmatic and financial targets and makes accurate projections.
S/he will represent the project at conferences, working groups, and meetings to support CDC and Pact’s thought leadership in HIV prevention, care, and treatment among vulnerable groups.
Basic Requirements
Master’s degree and 11+ years relevant experience or equivalent combination of education and experience, including 6 years of management experience.
At least 11+ years of experience in global health programming, particularly in HIV, TB, and/or systems strengthening.
At least eight years of experience as a Principal Investigator, Project Director, or in a comparable senior leadership and prime managerial position on international donor projects.
Experience working in with the Government of Zambia to improve health outcomes.
Experience working on and leading teams for US government contracts and/or cooperative agreements.
Experience developing and/or implementing digital systems and tools for health care delivery, monitoring, and planning.
Demonstrated leadership skills.
Familiarity with PEPFAR-funded programming and reporting requirements.
Demonstrated track record of successfully building and effectively managing a diverse team of employees and partners.
Demonstrated ability to work in complex environments, and work with and between different stakeholders.
Ability to develop and maintain strong relationships with government and community stakeholders.
Demonstrated skills in problem solving and consensus building.
The candidate must be demonstrably proficient (oral, writing, and reading) in English.
Ability to travel within Zambia and occasionally internationally.
Preferred Qualifications
Knowledge of the political, social, and economic context of Zambia.
Broad understanding of public health, health systems, and health policy and practice in Zambia, particularly as relates to HIV.
Experience working with community-based organizations and/or vulnerable groups in Zambia, including Haitian migrants and their descendants.
Zambia nationals and permanent residents are encouraged to apply.
Pact is an equal opportunity employer and does not discriminate in its selection and employment practices on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, citizenship status, genetic information, matriculation, family responsibilities, personal appearance, credit information, tobacco use (except in the workplace), membership in an employee organization, or other protected classifications or non-merit factors.
At Pact, we recognize your impact, offer you opportunities and support your total well-being. Our comprehensive benefit offerings may include healthcare, retirement (8.8%) and savings plans, paid time off, disability and life insurance programs, learning and development opportunities, wellness programs as well as other optional benefit elections .
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At First Quantum, we free the talent of our people by taking a very different approach which is underpinned by a very different, very definite culture – the “First Quantum Way”.
 
Working with us is not like working anywhere else, which is why we recruit people who will take a bolder, smarter approach to spot opportunities, solve problems and deliver results.
 
Our culture is all about encouraging you to think independently and to challenge convention to deliver the best result. That’s how we continue to achieve extraordinary things in extraordinary locations.
 
Job description:
Job Purpose:
 
To coordinate Drill & Blast Training and Assessment activities, supervising daily Training Tasks, scheduling all Trainings in the Training systems [Intuition INX] and Reporting the progress of all Training activities to the Training Superintendent
 
Responsibilities:

Assign tasks as scheduled to the Drill & Blast Trainers, supervise daily training tasks and provides all the necessary training tools to help them carry out their duties effectively.
Coordinate all sectional Training and Assessment activities and ensure that they are being executed in accordance with the KML Training systems and assessment guideline.
Compile the weekly Training assignment schedule and send to the training superintendent.
Managing staff rosters in line with company policy.
Ensure all relevant short term planning is done in line with the company’s training set objectives.
Direct liaison between the Training Department and other parties including but not limited to Load and Haul, maintenance and on site Contractors on matters relating to Training.
Developing and maintaining training material and assessments for the relevant disciplines.
Mentoring Trainers and Assessors to ensure that quality training and assessment is provided.
Managing any issues arising from trainees attached to the relevant Trainers and discipline within the section
Conducting training and assessment in the classroom and field as required.
Ensure that records of all training and development interventions are signed by the relevant individuals and filed in the appropriate training file.
Providing quality control over written documentation within the training section.
Maintaining a pro-active approach to all aspects of operational and behavioral safety and encourage teamwork within the department in line with KML company values.
Schedule Nominated trainings in the system Intuition INX and communicate the dates and duration to the client/end user.
Communicate with the external training provider and coordinate any external scheduled training.
Conduct Operational performance review for all Drill & Blast Trainers before the contract due date.
Coach and mentor Trainers [new and old] on the job in order to improve the effectiveness of training delivery.
Conduct Training Need Analysis (TNA) and training audits as directed by the Training Superintendent.
Develop, review and update Learning Materials and Documentation (Manuals, PowerPoint Assessment tools etc.)
Maintain all Training records (electronically and in hard copies) and coordinate all simulator administrative duties.
Any other duties as directed by the Training Superintendent or the Training Manager.

 
Behavioral Traits:

Must have presentation, coaching and facilitation skills
Ability to independently coordinate programs
Must have excellent communication and motivational skills
Must be detail oriented
Ability to speak in front of a crowd
Must be smart and driven
Must be able to work under pressure
Must be dependable
Must have excellent interpersonal Skills
Ability to interact with people of different cultures

 
Operational Requirements:

Ensure that the person, work environment, work team and resources are hazard free during training.
Effectively contribute, expertise and support to team issues

 
Required Experience Education:

Full Grade twelve certificate
Diploma in Teaching methodology or Technical Training.
Drill and Blast Certifications
Valid Blasting License
Minimum of a Diploma in Mining Engineering
Certificate in supervisory/leadership course.
Certificate in Computer skills (Word, Excel PowerPoint & Outlook)
Certificates in Surface Mobile equipment [SME] Operations in related field.
Driver’s License.
At least 3 years of operational experience and 1-year experience as Trainer/assessor preferably in the mining industry.
Knowledge with regards the legislation that govern mine safety as well as the Occupational Health and Safety Act of Zambia and other safety statutory provisions.
Management skills
Coaching and Facilitation skills
Supervisory and administration Skills
Excellent planning and organizing skills
Excellent communication skills
All qualification must be certified by ZAQA

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Job Purpose
To provide hands-on day-to-day HR and administrative support to one of SHEP’s clients under a 1-year HR Consultancy contract. The position ensures seamless coordination of HR operations, establishing robust HR systems, implementing effective administrative systems and providing high-quality client service delivery ensuring full compliance with Zambian labour laws, and building strong people-management structures that promote sustainable organizational growth.
Key Duties & Responsibilities
A. Human Resource Management Support

Support the implementation of the HR workplan as outlined in the consultancy agreement.
Maintain employee records, contracts, and personnel files for the client.
Support end-to-end recruitment processes—including job adverts, shortlisting, interviews, reference checks, and onboarding.
Track probation periods, contract renewals, and performance review schedules.
Coordinate monthly payroll inputs (timesheets, leave, overtime, allowances).
Support development and implementation of organizational structures
Support development and implementation of performance management systems
Support compliance activities including NAPSA, NHIMA, ZRA-PAYE, and statutory filings.
Facilitate employee relations processes and provide basic HR advisory support.
Manage staff leave schedules and update the leave tracking system.
Support culture-building initiatives.
Prepare monthly HR reports for the client and SHEP Lead Consultant.

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B. Administrative and Client Engagement Support

Maintain office supplies, equipment, stationery, and service provider schedules.
Coordinate logistics for meetings, trainings, and internal events.
Oversee travel arrangements, accommodation bookings, and workshop logistics.
Support vendor management (quotation, purchase orders, deliveries).
Maintain the client’s asset register and office inventory.
Provide general administrative support to the client’s management team.
Serve as the primary onsite representative for SHEP Consultants.
Ensure client expectations are managed professionally and proactively.
Provide feedback to SHEP Lead Consultant on client needs, risks, and opportunities.
Support with basic workplace safety, security and compliance protocols.
Contribute to SHEP’s internal projects when required (e.g., templates, research, training coordination)

C. Qualifications & Experience
*Minimum Diploma in HRM, Business Administration or related field.

2–3 years’ HR & Admin experience.
Strong understanding of Zambian Labour Laws.
Experience working in HR Consulting or manufacturing is an added advantage.
Minimum of Affiliate member of ZIHRM.

D. Key Competencies

Excellent communication and interpersonal skills.
High confidentiality and professionalism.
Strong organizational and record-keeping skills.
Proficiency in MS Office.
Ability to work with minimal supervision.
Proactive, accountable, and reliable

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Overview
We are recruiting!
Our client in Solwezi, is looking for a Relationship Manager to join their team for a job vacancy within the microfinance industry.
To apply, or for more information, follow the link below.
Relationship Manager
 Job Summary
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The Relationship Manager will play a key role in managing and expanding the SME client portfolio within the microfinance sector. The position requires a seasoned professional who understands the unique financial needs and challenges of small and medium enterprises. The ideal candidate will have at least 7 years of experience in microfinance or banking, strong credit assessment skills, and a passion for supporting SME growth through innovative and responsible financial solutions.
Key Responsibilities
Client Acquisition & Relationship Management

Identify, acquire, and onboard SME clients that align with the company’s target market and lending strategy.
Build, maintain, and nurture strong, long-term relationships with clients to support their business growth.
Provide ongoing advisory support to clients regarding financial planning, working capital needs, and expansion financing.

Loan Origination, Assessment & Portfolio Management

Conduct detailed business assessments, site visits, and due diligence to evaluate client needs and creditworthiness.
Prepare high-quality credit proposals in compliance with internal lending policies and regulatory requirements.
Manage a robust loan portfolio, ensuring healthy repayment performance and adherence to risk management standards.
Actively monitor borrower performance, identify early warning signals, and take appropriate actions to mitigate risk.

Business Development & Market Expansion

Drive growth by identifying new market opportunities and recommending tailored financing solutions for SMEs.
Collaborate with internal teams to develop new products and services that address SME financial challenges.
Achieve individual and departmental targets related to portfolio size, quality, and profitability.

Customer Service & Support

Ensure timely and accurate resolution of client inquiries, complaints, and service needs.
Provide training or financial literacy support to SME clients to enhance their business sustainability.

Compliance, Reporting & Documentation

Maintain accurate and complete documentation for all loan files and client interactions.
Ensure full compliance with microfinance regulations, internal controls, and operational policies.
Prepare periodic reports on portfolio performance, credit pipeline, and client engagement activities.

Qualifications & Experience

Bachelor’s degree in Business Administration, Finance, Economics, or related field (required).
Minimum of 7 years’ experience in microfinance or banking, specifically working with SME clients.
Strong background in credit analysis, loan appraisal, and lending methodologies within the microfinance environment.
Demonstrated ability to manage and grow a high-performing SME loan portfolio.
Excellent interpersonal, negotiation, and customer engagement skills.
Strong problem-solving ability with sound judgement in credit and risk assessment.
Proficiency in MS Office Suite and experience with microfinance or core banking systems.

Key Competencies

Deep understanding of SME financial needs and challenges
Strong credit analysis and risk management skills
Effective relationship-building and stakeholder management
Business development and sales focus
High ethical standards and integrity
Excellent communication and presentation abilities
Results-oriented with strong organizational skills

“All candidates are required to obtain their ZAQA certification from the Zambia Qualifications Authority (ZAQA)”
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