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QUALITY ASSURANCE OFFICER
1.0 Job Identification
Job Title: Quality Assurance Officer
Grade: ZMM
Department: Oil Mill
Location: Zampalm HQs, Kanchibiya
Tenure: 3 years Contract

2.0 Job Description
The Quality Assurance Officer is responsible for conducting CPO quality analysis on all products related to CPO production using laboratory analytical tools and equipment.
3.0 Duties and Responsibilities

KEY RESULT AREAS

PRINCIPAL RESPONSIBILITIES(DUTIES)

Operations Management

The Quality Assurance Officer will be responsible for:

Overall running of the Zampalm Laboratory

Drawing of Crude Palm Oil samples from the Mill process

Conducting Tests for all parameters of interest on Oil samples drawn from the Mill process, analyse sample results and give feedback to production or Mill Manager

Checking on Oil testing Kit reorder levels, prepare documentation for procurement of Testing kits and other laboratory consumables as may be required

Ensuring periodical check on all Laboratory measuring equipment to ensure reliability of testing equipment

Ensuring good House Keeping of the Laboratory

Conducting periodical training to both Plantation Harvesters and Mill operators on desired FFB quality

Ensuring all vessels used for transportation of CPO prior to dispatch are thoroughly cleaned both in interior and exterior parts

Ensuring the monitoring of loading of CPO to customers

Ensuring that all the Crude Palm Oil meant for dispatch is tested for all quality parameters of interest and keep record of such

Team Leadership

Lead a team of permanent and temporal staff, fostering a culture of product quality, safety, ethics, and performance.

Trains and motivates, staff on raw material and product quality and their importance to the company and the customer.

4.0 Reporting Relationships
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Reports to: Oil Mill Manager
4.1 Number and Level of Immediate Subordinates

1x Assistant Quality Assurance Officer

5.0 Knowledge and Skill Levels

Minimum Primary/ Secondary Education:

Full Grade 12 GCE O’Level Certificate or GCSE

Minimum Vocational/Professional Qualifications

• Degree in Bio Chemistry or the equivalent from a recognised institution

Certifications:

Training in ISO 9001; 2015

Minimum Relevant Work Experience.

• minimum of 3 years’ work experience in a processing industry or equivalent institution.

Proven track record in working and managing a medium sized Laboratory.

Familiarity with Zambia’s Regulatory Environment (e.g., ZEMA, ZABS, ZCSA etc) is greatly desired

Knowledge of the Palm Oil Industry will be an added advantage

5.5 Desired Attributes

Leadership: Visionary, decisive, and able to inspire a diverse team of employees;

Communication: Excellent interpersonal, written and Oral skills to engage with workers, Customers and regulators.

Sustainability Focus: Passion for environmental and social responsibility, aligning with RSPO and ESG goals.

Computer Literacy: Good Working Knowledge of key computer office user packages such as Word, PowerPoint; Excel; Outlook.

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WELDER
1.0 Job Identification
Job Title: WELDER
Grade: ZMM
Department: Oil Mill
Location: Zampalm HQs, Kanchibiya
Tenure: 3 years Contract

2.0 Job Description
The Welder for the Oil Mill is responsible for all jobs related to metal fabrications,
3.0 Duties and Responsibilities

KEY RESULT AREAS

PRINCIPAL RESPONSIBILITIES(DUTIES)

Operations Management

Ensuring all failed FFB baskets are urgently fixed to reduce time fruit stays on the floor

Ensure regular inspection on welding machine to optimise its performance

Ensuring broken down Cookers are quickly attended to

ensuring quick attention to Screw Press during down time

Rebuilding of worn-out Screw Press shafts

Fixing of damaged Screw Press Screens

Ensuring quick fixing of Hot water circulation pump

Timely reporting on faults on Welding Machine

House Keeping of the Welding Bay

Team Leadership

Work with a team of permanent and temporal staff, fostering a culture of safety, ethics, and performance.

4.0 Reporting Relationships
Reports to: Oil Mill Superintendent
4.1 Number and Level of Immediate Subordinates

Assistant Welder

5.0 Knowledge and Skill Levels

Minimum Primary/ Secondary Education:

Full Grade 12 GCE O’Level Certificate or GCSE

Minimum Vocational/Professional Qualifications

• Artisan.

Certifications: Member from a recognised institution.

Minimum Relevant Work Experience.

• minimum of 3 years’ work experience in a busy metal fabrication Workshop.

Knowledge of the Palm Oil Industry will be an added advantage

5.5 Desired Attributes

Leadership: Ability to interpret drawings, visionary, and able to interact with a diverse team of employees;

Communication: Excellent interpersonal, written and Oral skills.

Computer Literacy: Good Working Knowledge of key computer office user packages such as Word, Excel; Outlook.

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PLANT FITTER
1.0 Job Identification
Job Title: Plant Fitter
Grade: ZMM
Department: Oil Mill
Location: Zampalm HQs, Kanchibiya
Tenure: 3 years Contract
2.0 Job Description
The Plant Fitter is responsible for all plant fitting works and plumbing within the Oil Mill.
3.0 Duties and Responsibilities

KEY RESULT AREAS

PRINCIPAL RESPONSIBILITIES(DUTIES)

Operations Management

Attending to all mechanically related machinery problems in the Milling Plant

Responsible for attending to machine breakdowns in the Milling Plant

Attending to all plumbing works in the Milling Plant

Lubrication of all rotating machine parts in the Milling Plant

Coordinating the Loading of CPO to customers

Keeping record of all machine breakdowns, machines repaired and machines due for planned maintenance

Housing Keeping of the Oil Milling Plant

Team Leadership

Work with a team of permanent and temporal staff, fostering a culture of safety, ethics, and performance.

maintains all plant machinery in working condition

4.0 Reporting Relationships
Reports to: Oil Mill Superintendent
4.1 Number and Level of Immediate Subordinates

5.0 Knowledge and Skill Levels

Minimum Primary/ Secondary Education:

Full Grade 12 GCE O’Level Certificate or GCSE

Minimum Vocational/Professional Qualifications

• Degree in Mechanical Engineering.

Certifications:

Member of the ZIE

Minimum Relevant Work Experience.

• minimum of 5 years’ work experience in a processing industry or equivalent institution.

Proven track record di-assembling and assembling of machinery.

Knowledge of the Palm Oil Industry will be an added advantage

5.5 Desired Attributes

Leadership: Visionary, and able to interact with a diverse team of employees;

Communication: Excellent interpersonal, written and Oral skills.

Sustainability Focus: Passion for environmental and social responsibility.

Computer Literacy: Good Working Knowledge of key computer office user packages such as Word, Excel; Outlook.
 
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OIL MILL SUPERINTENDENT
1.0 Job Identification
Job Title: Oil Mill Superintendent
Grade: ZMM
Department: Oil Mill
Location: Zampalm HQs, Kanchibiya
Tenure: 3 years Contract
2.0 Job Description
The Oil Mill Superintendent is responsible for providing operational direction and oversight for the Oil Mill department, Mill Workshop and the Company Laboratory.
3.0 Duties and Responsibilities

KEY RESULT AREAS

PRINCIPAL RESPONSIBILITIES(DUTIES)

Operations Management

Receiving of daily FFB from Zampalm Plantation and OPOC

Quality check of FFB received at the Oil Mill

Monitoring and control of FFB cooking or sterilization

Ensuring the desired oil extraction rate for every batch is achieved

Monitoring and ensuring proper storage of finished oil

Ensuring physical stock count of oil stored in tanks and ensuring the implementation of monthly physical stock take for each month

Monitoring and control of CPO loading to customers

Ensuring effective Supervision of the Oil Mill workforce

Ensuring that Tasks assigned to workers are achieved and monitoring of employee productivity

Ensuring the marking of the Oil Mill Time Book and submission to HR department for monthly payroll processing

Assisting in the organisation of mill labour transportation

Ensuring that all Oil Mill consumables drawn from main Stores are properly utilised without wastage

Monitoring of machine performance in the process and ensuring optimal machine performance

Attending to machine breakdown

Ensuring that planned machine maintenance activities are carried out

Ensuring good Housing Keeping of the Mill

Team Leadership

Lead a team of permanent and temporal staff, fostering a culture of safety, ethics, and performance.

Supervises, coaches, motivates, develops and disciplines subordinates; Agrees, monitors and reviews performance of subordinates to ensure that they meet their agreed performance objectives/targets and that appropriate and timely actions are taken arising from the Performance Appraisals.

4.0 Reporting Relationships
Reports to: Oil Mill Manager
4.1 Number and Level of Immediate Subordinates

1x Plant Fitter

1x Mill Electrician

5.0 Knowledge and Skill Levels

Minimum Primary/ Secondary Education:

Full Grade 12 GCE O’Level Certificate or GCSE

Minimum Vocational/Professional Qualifications

• Degree in Production Management, Food Science or Chemical Engineering or the equivalent from a recognized institution

Certifications:

Training in ISO 9001; 2015

Minimum Relevant Work Experience.

• minimum of 3 years’ work experience in a processing industry or equivalent institution with at least 3 years as Supervisor in a reputable firm.

Proven track record in supervising large factory such as Sugar Plantation, Coffee, or Tea Plantation.

Familiarity with Zambia’s Regulatory Environment (e.g., ZEMA, ZABS, ZCSA etc) is greatly desired

Knowledge of the Palm Oil Industry will be an added advantage

5.5 Desired Attributes

Leadership: Visionary, decisive, and able to inspire a diverse team of employees;

Communication: Excellent interpersonal, written and Oral skills to engage with workers, Customers and regulators.

Sustainability Focus: Passion for environmental and social responsibility, aligning with RSPO and ESG goals.

Computer Literacy: Good Working Knowledge of key computer office user packages such as Word, PowerPoint; Excel; Outlook.

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HUMAN RESOURCE OFFICER
1.0 Job Identification
Job Title: Human Resource Officer
Grade: ZMP
Department: Human Resource
Location: Zampalm HQs, Kanchibiya
Tenure: 3 years Contract
2.0 Job Description.
To support the Human Resource Manager in implementing Human Resource policies, managing employee relations, and ensuring smooth Human Resource operations across all departments.
The role requires adaptability to field conditions and understanding of rural workforce needs,
3.0 Duties and Responsibilities

KEY RESULT AREAS

PRINCIPAL RESPONSIBILITIES (DUTIES)

Recruitment

Coordinate hiring of staff.

Employee Relations

Address grievances and mediate disputes among employees

Human Resource Records

Maintain accurate employee records and contracts.

Performance Management

Assist in appraisals and performance tracking.

Compliance

Monitor adherence to labour laws and internal policies.

Perform Administrative Tasks

Perform administrative tasks, such as data entry, filing.

Compliance and Confidentiality

Ensure compliance with Labor laws and regulations and maintain confidentiality of employee information.

Reports

Develop reports and provide support to the Human Resource Manager

Coordinate Orientation

Coordinate employee onboarding and orientation.

4.0 Reporting Relationships
Reports to: Human Resource Manager
4.1 Number and Level of Immediate Subordinates

1x Human Resource Assistant

1x Human resource Clerk

Knowledge and Skill Levels

• Labor laws and regulations, including employment standards, and human rights.
• Human Resource best practices and principles.
• Employee relations and conflict resolution.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficient in MS Office, including Word, Excel, and PowerPoint.
• Minimum Primary/ Secondary Education:

Full Grade 12 GCE Level Certificate or GCSE

Minimum Vocational/Professional Qualifications

Minimum of a Diploma/bachelor’s degree in human resources, Business Administration, or related field.

Must be a member of the Zambia institute of Human Resource Management (ZIHRM

Certifications:

Relevant Human Resource certifications

Minimum Relevant Work Experience:

Minimum 3 years of experience in an HR or administrative role.

Experience with Human Resource software is an added advantage.

5.5 Desired Attributes

Ability to maintain confidentiality and handle sensitive information.

Analytical and problem-solving skills.

Ability to work in a fast-paced environment and prioritize tasks.

6.0 Job Description Approval
This job description has been discussed and agreed by (Signatures):
 
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WE’RE HIRING: CLIENT ACQUISITION MANAGER
Join Smartron Strategy Limited – Zambia’s Fast-Growing Digital Marketing Agency
Join Smartron Strategy Limited, one of Zambia’s fastest-growing digital marketing and technology solutions firms, offering expert services in social media management, high-quality graphic and video content creation, website development, SEO optimization, brand positioning, and online visibility enhancement—helping SMEs, corporates and institutions strengthen their brand and achieve meaningful digital growth.
ABOUT THE ROLE
We are looking for an experienced and dynamic Client Acquisition Manager to drive new business and bring in clients who need digital marketing or social media management services.
Your job will be to identify businesses that need online visibility, pitch Smartron’s solutions, and close deals. From SMEs to corporates, your focus will be growing our client list and ensuring long-term business relationships.
KEY RESPONSIBILITIES
-Identify potential clients (SMEs, corporates, schools, logistics companies, finance institutions, hospitality, etc.)
– Pitch Smartron’s digital marketing and social media management services
– Close deals and onboard new clients
– Build and maintain strong client relationships
– Prepare and deliver proposals & presentations
– Follow up on leads, schedule meetings, and drive conversions
– Work closely with marketing and creative teams to ensure excellent service delivery
– Keep track of trends in digital marketing and client needs
– Meet weekly and monthly acquisition targets
REQUIREMENTS
We are looking for someone who is:
– Experienced in sales, client acquisition or business development (MUST)
– Has previously worked in a digital marketing agency, media house, advertising firm, or tech company under sales.
– Strong understanding of social media marketing, online ads, and business branding
– Excellent communication, negotiation, and closing skills
– Able to prepare professional proposals and pitch confidently
– Self-driven, goal-oriented, and able to work with minimal supervision
– Able to represent Smartron Strategy professionally to high-level clients
– Strong networking skills
– Creative and able to identify new business opportunities
– Ability to meet and exceed monthly targets
WHAT WE OFFER
– Competitive Salary
– High Commission per Client Closed
– Performance Bonuses
– Growth opportunities within the company
– Training and tools to help you succeed
– A dynamic and supportive work environment
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CAREER OPPORTUNITIES AT RIGHT TO CARE ZAMBIA
Right to Care Zambia is pleased to announce the following exciting career opportunities. We invite suitably qualified and experienced candidates to apply for the positions listed below:
1.      Hub Strategic Information Officer (x3)
2.      Clinical Officer (x1)
Right to Care jobs
3.      Registered Nurse/Midwife (x2)
4.      Professional Counsellor (x5)
5.      HIV/TB Provincial Medical Lead Mentor (x1)
6.      HIV/TB Hub Medical Mentor (x2)
7.      HTS Hub Coordinator (x2)
8.      Hub Supply Chain Coordinator (x1)
9.      Strategic Information Assistant (x3)
Zambia job listings
10.   Pharmacy Technologist (x1)
11.   People & Culture Manager (x1)
12.   Laboratory Manager (x1)
13.   Provincial Technical Officer (x1)
14.   Provincial Manager (x1)
Full Job Profiles
D I S C L A I M E R
By applying for the above-mentioned position, you consent to Right to Care to conduct qualification, ID, criminal and reference checks (internal and external) which forms part of the Company’s recruitment policy and procedure. Should you not receive a response to your application from Right to Care within one month of this advert being placed, kindly consider your application as being unsuccessful.
Applicants are required to complete all screening assessment questions and completion of competency assessment using the link provided above for the application of this position to be complete . Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process. Right to Care reserves the right to withdraw the vacancy at any time for whatever reason.
Right to Care is an equal opportunity affirmative action employer. The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities Employer, we actively encourage and welcome people with various disabilities to apply.
Career counseling services
Right to Care Zambia is aware of fraudulent activities by certain individuals claiming to be representatives of the organization.
Be advised that Right to Care does not charge any fee at any stage of the recruitment process, and as such Right to Care Zambia assumes no responsibility for any announcements or activities by such individuals or entities.
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Transfer Pricing Manager/Assistant Manager x1
Are you an experienced transfer pricing professional looking for your next challenge? This role is designed for someone who’s ready to step up, take ownership of complex TP work, lead junior team members, and support clients across a wide range of industries. As a Transfer Pricing Manager/Assistant Manager, you’ll dive into documentation, advisory, and controversy projects while helping shape how our team delivers value in an evolving international tax landscape. If you enjoy solving problems, working with numbers, and breaking down complex concepts for clients, this might be your next big move.
Responsibilities
· Review working papers, benchmarking outputs, functional analyses, and draft documentation prepared by junior team members.
· Ensure technical accuracy, logical consistency, and alignment with firm methodologies and regulatory standards.
· Support transfer pricing controversy work, including preparing audit defence files, drafting technical arguments, coordinating responses to tax authority queries, and participating in negotiation or settlement discussions.
· Deliver internal and client-facing training sessions on transfer pricing concepts, risk areas, compliance obligations, and emerging regulatory developments.
· Mentor, supervise, and develop junior staff through coaching, technical guidance, and review of deliverables.
· Manage workflow and resources for assigned projects, ensuring high-quality execution and timely delivery.
· Assist the Senior Manager in planning, coordinating, and managing engagement workflows and timelines.
· Participate in thought leadership initiatives (tax alerts, presentations, training materials, etc.).
· Act as a key point of contact for day-to-day client communication, ensuring timely responses and professional engagement.
· Build and maintain strong client relationships based on trust, technical competence, and reliability
· Stay current with developments in international tax, Pillar Two, and cross-border structuring that impact transfer pricing.
Requirements
· Bachelor’s degree in Accounting, Finance, Economics, Law, or related field.
· 2–5 years of experience in transfer pricing, international tax, or economic advisory.
· Solid understanding of transfer pricing principles, OECD guidelines, and local regulations.
· Experience with functional analyses, benchmarking, economic modelling, and report preparation.
· Familiarity with financial databases (e.g., Orbis, TP Catalyst, RoyaltyRange) is an advantage.
· Strong numerical and analytical capability with the ability to interpret financial statements.
· Excellent written and verbal communication skills, with the ability to explain complex concepts clearly.
· Ability to manage multiple engagements and deliver high-quality work under tight timelines.
· High attention to detail, accuracy, and quality control.
· Ability to work independently and collaboratively within a team.
· Familiarity with technology-enabled tax tools or data analytics is a plus.
Required Skills
· Strong Analytical Skills
· Attention to Detail
· Communication & Interpersonal Skills
· Knowledge of Transfer Pricing & Tax Regulations
· Time Management & Prioritisation
· Critical Thinking & Commercial Awareness
· Research Skills
· Report Writing
· Coaching & Team Leadership
All applications should be sent not later than 5 December 2025. Visit our website www.bdo.co.zm for more information.
Only shortlisted candidates will be contacted.
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Job Purpose
Emirates connects the world to, and through, our global hub in Dubai. We operate modern, efficient and comfortable aircraft, and our culturally diverse workforce delivers award-winning services to our customers across six continents every day.
Job Purpose:
To provide a quality service to customers in respect to check-in, boarding, special services, baggage services, ticket desk and Emirates Lounge as per the criteria set forth by the Company’s commercial, safety and security policies, standards and procedures. Ensure all operational criteria are completed within specified time frames as per applicable procedures.
Job Outline:

Identify and meet the standard and special service requirements of the customers at check-in, transfer desk, special services and boarding gates by adhering to the set service standards and procedures so that the customers are handled in a friendly and efficient manner.
Adhere to the internal operating boarding procedures by ensuring that laid down boarding priorities, announcements, hand baggage removal, regular staff briefing and stationary/equipment availability before the flight. Post the flight, ensure flight coupon reconciliation and head count confirmation is in order to assist the smooth process of a safe and on time departure of EK flights in order to achieve EK standards and customer satisfaction.
Guide and advise team members to ensure that superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of EK flights.
To liaise and monitor the Emirates Chauffeur drive company on arrival and departure. Ensure eligible customers are provided with this service on arrival and any customers that require assistance are met on departure.
Oversee the arrival of bags into the baggage hall, ensuring priority bags are first on the carousel and assist customers with missing or damaged bags referring them to Emirates GHA to complete necessary paperwork and follow up on missing bags for Premium customers ensuring customers are kept fully informed.
To monitor queues at check-in ensuring priority given to Premium customer card holders. To assist and deal with any excess baggage and visa issues that may arise. Assist in dealing with any problems such as, keeping customers informed of any delays, disruptions and denied boarding including the implementation of the ‘Options’ scheme.
Assist with the preparation and completion of pre- and post-flight documentation and complete all relevant station statistical information and filing.  Ensure all safety instructions are complied with at all times and report any damage to aircraft, ULDS, immediately and assist with preparation of relevant reports.
Cover the absence of check-in supervisor and prepare flight briefs regarding customer information ensuring that all staff, GHA, and service providers are fully aware of this information.  Ensure all operational areas are covered and that staff are aware of what is expected of them to ensure high levels of customer service.
Support and cover the Emirates’ Ticket desk functions and undertake ticketing/reservation duties to ensure seamless service to customers.  Offer full range of Emirates’ products and services to all customers to maximize ticketing revenue.  Issue tickets, EMD, EBT, make and amend reservations as and when necessary.  Re-issue and re-calculate fares for customers changing itinerary and make any additional collection as required.  Cary out credit card verification.  Complete daily ticket sales returns and assist with banking duties as required.
When required support duties in the Emirates’ lounge.  Liaise with service providers and supervise contracted staff, overseeing catering, cleaning and maintenance operations and ensure service standards are met and maintained.

Qualification
Qualifications: 
Minimum O level or equivalent.
Experience:
Airport Operations and Passenger handling
Must have completed relevant and recognized professional training courses in customer services and handling, ground operations and reservations, fares and ticketing.
Given the specific requirements at outstations, a minimum of 3 years’ airline industry experience is required.
Knowledge/Skills:
Knowledge of a departure control system and computerized reservation system.
Knowledge of check-in procedures.
Customer service delivery.
Fluent in spoken and written English and local language.
Proficiency in Microsoft Office applications.
Must be able to live and work in Zambia.
Salary & benefits
Competitive market-related salary
Competitive market-related salary
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Description:
Job Purpose
The Wheel Alignment Technician will ensure vehicles’ wheels are properly aligned for optimal performance. Take charge of providing professional services and fitting of products on customer vehicles, diagnosing any irregularities and giving recommendations that will enhance customer satisfaction. Be responsible for inspecting and adjusting front-end alignment, suspension systems, and tire wear patterns, among other tasks, to improve vehicle handling and prolong tire life.
Key Summaries of Responsibilities:

Perform wheel alignments on various types of vehicles
In case of products being fitted, remove the old product from the vehicle and replace and fit the new products.
Ensure that fitment and services are done using appropriate tools and equipment.
Communicate with customers to explain alignment issues and recommended repairs
Complete necessary paperwork and documentation accurately
Ensure that the correct product has been received from the store as per the job card for fitting on to the customer’s vehicle.
Provide any services as specified on the job card.
Offer and carry out free check-up for products that we offer if the customer accepts.
Cross sell other products and services.
Stay up-to-date with industry advancements and technical information
Utilize computerized alignment equipment and other specialized tools to make adjustments
Inspect suspension systems, steering systems, and tires to diagnose alignment issues
Collaborate with other technicians and staff to ensure efficient operation of the shop
Maintain high level of housekeeping within the workshops by cleaning equipment and machinery.
Maintain a safe working environment and assist with improving overall presentation of the workshop.

Required Skills and Competencies 

Good Communication Skills
Strong attention to detail and accuracy
Team Player
Good numerical skills
Sober-minded
Problem Solving Skills

Primary Areas of Accountability:

Qualifications and Experience: 

Certificate in Automobile Mechanics.
Must have a minimum of 2 years of experience in wheel alignment and tire balancing in the automobile industry
Proficiency in using computerized alignment equipment and diagnostic tools
Proven knowledge of different types of vehicles, including light trucks and SUVs
Ability to interpret and analyze alignment readings and make necessary adjustments
Ability to work collaboratively with other technicians and service advisors
Willingness to continuously learn and stay updated on advancements in alignment technology and techniques.
Good knowledge of motor vehicle mechanics and pneumatic machines. 
Proven familiarity with mounting and dismounting tires, as well as performing rotations
Must be fluent in English

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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