Blog

1. Vacancy title:
Sales Executives x 3
Jobs at:
Home Neat Enterprises Limited
Deadline:
Friday, December 5th 2025
Duty Station: Lusaka
DETAILS:
Home Neat Enterprises Limited is a Zambian company established in 2016. We are a manufacturer of building and construction materials for Zambia and Southern Africa.
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
Responsibilities
• Conduct market research to identify selling possibilities and evaluate customer needs
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients and listen to their wishes and concerns
• Prepare and deliver appropriate presentations on products and services
• Create frequent reviews and reports with sales and financial data
• Ensure the availability of stock for sales and demonstrations
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results
• Gather feedback from customers or prospects and share with internal teams
Requirements and skills
• Proven experience as a Sales Executive or relevant role
• Proficiency in English
• Excellent knowledge of MS Office
• Hands-on experience with CRM software is a plus
Qualifications
1. Diploma or Degree in a Sales and Marketing or related field
2. Atleast two (2) year experience is sales and marketing
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Jobs at:
Home Neat Enterprises Limited
Deadline:
Friday, December 5th 2025
Duty Station: Lusaka
DETAILS:
Home Neat Enterprises Limited is a Zambian company established in 2016. We are a manufacturer of building and construction materials for Zambia and Southern Africa.
We are looking for a competitive and trustworthy Sales Executive to help us build up our business activities.
Sales Executive responsibilities include discovering and pursuing new sales prospects, negotiating deals and maintaining customer satisfaction. If you have excellent communication skills and feel comfortable reaching out to potential customers to demonstrate our services and products through email and phone, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid and sustainable growth.
 
2. Job Title:
Commission Sales Agent x3
Deadline:
Friday, December 5th 2025
Duty Station: Lusaka
 
Job Overview
We are seeking motivated and results-driven Commission Sales Agents to grow our customer base and drive revenue. In this role, you will identify leads, build relationships, and close sales while representing our products/services with professionalism. This position is commission-only, offering unlimited earning potential for high performers.
Key Responsibilities

Identify, prospect, and qualify new sales opportunities through outreach, networking, and referrals.
Present and demonstrate products/services to potential customers.
Negotiate pricing, terms, and close deals to meet or exceed sales targets.
Build and maintain strong customer relationships to encourage repeat business.
Provide feedback on customer needs, market trends, and product performance.
Attend sales meetings, training sessions, and promotional events as required.

Requirements

Proven experience in sales or a related field
Strong communication, negotiation, and interpersonal skills.
Self-motivated, goal-oriented, and comfortable working independently.
Ability to manage time, prioritize tasks, and work under pressure.

 
Qualifications

Certificate or Diploma in Sales and Marketing or Related field
At least one(1) year experience in sales and Marketing

Compensation
Commission only (Transport to be provided)
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!!!
Are you passionate about wildlife and eager to share Zambia’s natural beauty with others? We’re looking for a Game Guide to join our team at Lusaka National Park starting January 2026.

:
Guide and inspire visitors, share knowledge about wildlife and ecosystems, and help support responsible tourism in conservation.

: Lusaka National Park : January 2026
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Deadline for Applications

December 3, 2025

Hardship Level

C

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS6

Staff Member / Affiliate Type

General Service
Reason
Regular > Regular Assignment

Target Start Date

2026-01-01

Standard Job Description

Protection Associate
Organizational Setting and Work Relationships
The Protection Associate normally reports to the Protection Officer or the Senior Protection Officer. The incumbent monitors protection standards, operational procedures and practices in protection delivery in line with international standards and provides functional protection support to information management and programme staff.
The Protection Associate is expected to coordinate quality, timely and effective protection responses to the needs of populations of concern (PoC) and identify opportunities to mainstream protection methodologies and integrate protection safeguards in operational responses in all sectors. S/he contributes to designing a comprehensive protection strategy and liaises externally with authorities and partners on protection doctrine and policy as guided by the supervisor.
The Protection Associate also ensures that PoC are involved in making decisions that affect them, whether in accessing their rights or in identifying appropriate solutions to their problems. To achieve this, the incumbent will need to build and maintain effective interfaces with communities of concern, local authorities and protection and assistance partners.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
– Stay abreast of political, social, economic and cultural developments that have an impact on the protection environment.
– Consistently apply International and National Law and applicable UN/UNHCR and IASC policy, standards and codes of conduct.
– Assist in providing comments on existing and draft legislation related to PoC.
– Provide advice on protection issues to PoC; liaise with competent authorities to ensure the issuance of personal and other relevant documentation.
– Assist in conducting eligibility and status determination for PoC.
– Contribute to measures to identify, prevent and reduce statelessness.
– Contribute to a country-level child protection plan as part of the protection strategy.
– Contribute to a country-level education plan as part of the protection strategy.
– Monitor Standard Operating Procedures (SOPs) for all protection/solutions activities.
– Manage individual protection cases including those on GBV and child protection. Monitor, and intervene in cases of refoulement, expulsion and other protection incidents.
– Assist in identifying durable solutions for the largest possible number of PoC through voluntary repatriation, local integration and where appropriate, resettlement.
– Contribute to the design, implementation and evaluation of protection related AGD based programming with implementing and operational partners.
– Facilitate effective information management through the provision of disaggregated data on PoC and their problems.
– Participate in initiatives to capacitate authorities, relevant institutions and NGOs to strengthen national protection related legislation and procedures.
– Assist the supervisor in prioritizing PoC for interview, counselling and propose protection support for individual cases.
– Assist the supervisor with enforcing compliance of local implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
– Assit the supervisor with enforcing compliance with, and integrity of, all protection standard operating procedures.
– Submit individual payments request for PoC for approval.
– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.
Minimum Qualifications
Education & Professional Work Experience
Years of Experience / Degree Level
For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable
Certificates and/or Licenses
International Law, Political Science
or other related field
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified
Desirable
Protection Learning Programme
Functional Skills
IT-Computer Literacy
PR-Refugee Protection Principles and Framework
PR-Protection-related guidelines, standards and indicators
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Operational Context
UNHCR was established on 14 December 1950 by the UN General Assembly. The agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees and other forcibly displaced people. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the option to return home voluntarily, integrate locally or to resettle in a third country (www.unhcr.org).
The UNHCR Zambia Multi-Country Office covers Zambia, Malawi and Zimbabwe. UNHCR supports the Governments of Zambia, Malawi and Zimbabwe to provide an enabling protection environment that allows asylum seekers, refugees and former refugees to be protected, be self-reliant and achieve durable solutions.
The three countries have adopted a comprehensive refugee response approach as envisioned by the New York Declaration of 2016 and the Global Compact on Refugees of 2018, which guide the countries’ refugee and asylum responses. The framework envisages an all-of-society approach with solid investment and support from the international community to meet both immediate life-saving humanitarian needs and long-term solutions through development action.
As of 30 September 2025, Zambia hosts some 113,054 forcibly displaced persons (82,535 refugees; 12,366 asylum seekers and 18,153 former refugees and others of concerns) in three refugee settlements and other urban areas including Lusaka. The vast majority live in the three refugee settlements, namely Mayukwayukwa (27,217) Meheba (46,794) Mantapala (10,435), and some (28,757) have settled in urban locations. Overall, 75% of refugees and asylum-seekers reside in settlements, while 25% live in urban settings. The Government of the Republic of Zambia (GRZ) coordinates asylum and refugee management through the office of the Commissioner for Refugees (COR) in the Ministry of Home Affairs and Internal Security and in close collaboration with other government departments and the inter- governmental steering committee established for this purpose, with the direct support of UNHCR. UNHCR Multi Country Office (ZAMCO) has a Representation Office in Lusaka, two field offices (one in Solwezi and in Kaoma), as well as a Field Unit in Kawambwa. The Multi Country Office also oversees operations in Malawi and Zimbabwe
Malawi hosts some 240,461 forcibly displaced persons (35,143 refugees; 23,263 asylum-seekers and 182,051 internally displaced persons). Most of refugees in Malawi live in the heavily congested Dzaleka Refugee Camp which has 14, 123 households located near the capital Lilongwe and was set up in 1994 to accommodate just between 10,000 and 12,000 people. While maintaining open borders for people seeking safety, the Government of Malawi has historically taken a restrictive approach to managing refugee situations by making several reservations to the 1951 Refugee Convention. Its domestic legal framework reflects these reservations and consequently refugees face restrictions on their freedom of movement through the encampment policy, experience limited access to self-reliance opportunities.
Zimbabwe hosts some 23,790 forcibly displaced persons (9,294 refugees; 13,480 asylum seekers and 1,016 others of concern). The Government of Zimbabwe has made several pledges at the Global Refugee Forums in 2019 and 2023, including commitments to transform Tongogara Refugee Camp into a settlement and service centre. Tongogara refugee camp is located in a region prone to climate-related shocks with risks human-wildlife conflict (drought and floods).
Nature of the Position
The Protection Associate (G6) works under the supervision of the Associate Durable Solutions Officer and will work in close coordination with the Community-Based Protection Associate and the Head of Field Office Solwezi. As part of the Solwezi Field Office team, the Protection Associate assists the office in implementing all aspects of UNHCR’s protection mandate, such as prevention, mitigation and response to protection issues, providing advice, and working with competent authorities to promote an enabling protection environment for forcibly displaced people and those at risk of statelessness. The incumbent will be responsible for providing protection assistance to refugees, former refugees, and asylum-seekers in the Meheba settlement, nearby areas, urban environments and key border points in Zambia.
The Government of the Republic of Zambia has, in January 2024, launched a National Refugee Policy and Implementation Plan which includes important commitments towards local long-term solutions for refugees and Angolan and Rwandan former refugees in Zambia. These commitments were already reflected in Zambia’s pledges during the 2023 Global Refugee Forum to support the implementation of the Global Compact on Refugees. Working in collaboration with a diverse range of partners, particularly government agencies and development actors in Zambia, the Protection Associate contributes to UNHCR’s support to the government to implement the Refugee Policy. This includes leveraging UNHCR’s convening capacity to engage new partners, guiding government actions, and fostering collaboration with a broad spectrum of stakeholders, including refugee communities and leaders, local municipal authorities, NGOs and civil society.
By focusing on sustainable responses, the Protection Associate will contribute to the development and implementation of strategies that enhance the resilience and self-reliance of forcibly displaced persons, while promoting their long-term inclusion in accessing national services and opportunities. The incumbent will also actively engage in fostering social cohesion between forcibly displaced persons and their host communities.
The Protection Associate will undertake a range of operational activities, including conducting vulnerability and protection needs assessments, registration, facilitating protection consultations with partners, supporting detention and border monitoring, and intervening in cases of refoulement, expulsion, and other protection incidents.
A key responsibility of this role is to identify and address protection gaps and needs, pinpoint individuals with specific protection requirements, and recommend tailored protection interventions in collaboration with colleagues and partners. This includes actively supporting child protection efforts, conducting Best Interest Assessments (BIAs) for children, participating in Best Interest Determination Panels (BIDs), protection panels and help desks, and participating in initiatives aimed at strengthening national protection legislation and procedures.
Furthermore, the Protection Associate will play a crucial role in promoting the meaningful involvement of forcibly displaced persons in decision-making processes that affect their lives and future possibilities.
The incumbent will also lead efforts to prevent sexual exploitation and abuse (PSEA), support the strengthening of Accountability to Affected Populations (AAP) including through training for staff and partners, and support efforts to further enhance outreach counselling initiatives jointly with partners. These initiatives aim to identify vulnerable individuals and maintain safe and accessible points for community members to voice concerns, seek assistance, and provide feedback directly to UNHCR and partners.
The role demands coordination of quality, timely, and effective solutions focussed responses to the needs of forcibly displaced populations but also the integration of protection safeguards across all operational sectors. S/he is expected to monitor and elevate protection standards, operational procedures, and practices in protection delivery in line with international standards. S/he is required to report suspicions of fraud, exploitation, as well as document suspected or reported incidents of fraud by clients, colleagues, partners, or third parties.
Additionally, the incumbent will contribute significantly to the implementation of the operation’s multi-year strategy, generate awareness of the specific situation of refugees and actively work with external authorities and partners on protection doctrine and policy as guided by the supervisor.
Desired Candidate Profile
The incumbent must have relevant and demonstrated experience and skills in humanitarian or development work in field settings with vulnerable and marginalized communities. Experience working in the fields of child protection and gender-based violence is viewed favourably, as is legal training.
The candidate must be experienced in conducting assessments, in collecting, analysing, and reporting on data related to protection gaps and concerns, as well as partner and team training on community outreach and protection issues. S/he will preferably have experience in organising and coordinating interventions to integrate protection safeguards and solutions approaches tailored to the needs of forcibly displaced populations or other vulnerable/marginalized groups.
The incumbent must have demonstrated experience working and negotiating with government authorities and agencies, with non-governmental partners, and development actors. Candidates with prior experience working with forcibly displaced communities and an understanding of related challenges are encouraged to apply.
The incumbent must understand and be able to use risk-based approaches to work, particularly fraud mitigation and prevention. The incumbent must thereby be fully conversant with anti-fraud, integrity and accurate identity data management, standards and procedures and be able to ensure their full application at the operational level.
The candidate must have strong ICT skills. Excellent English language proficiency and drafting skills, both orally and in writing are essential. The candidate must be a strong communicator. S/he must have demonstrated experience working in a demanding work environment that requires establishing workplans and systems, following workplans and standard procedures, and meeting deadlines with quality work. Familiarity with online/digital tools is essential and full computer literacy is required, including the use of Microsoft excel.
The incumbent must demonstrate the ability to make timely and sound decisions in rapidly changing situations, the ability to uphold the highest ethical standards, and exhibit a high level of awareness of and respect for cultural diversity and be able to work effectively in a multi-cultural and multiethnic environment.

Required languages (expected Overall ability is at least B2 level):

Desired languages

Operational context
Occupational Safety and Health Considerations:
Nature of Position:
Living and Working Conditions:
Additional Qualifications
Skills
IT-Computer Literacy, PR-Protection-related guidelines, standards and indicators, PR-Refugee Protection Principles and Framework

Education

Certifications
International Law – Other, Political Science – Other
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Deadline for Applications

December 3, 2025

Hardship Level

C

Family Type

Family

Family Type

Family

Residential location (if applicable)

Grade

GS6

Staff Member / Affiliate Type

General Service
Reason
Regular > Regular Assignment

Target Start Date

2026-01-01

Standard Job Description

Community-Based Protection Associate
Organizational Setting and Work Relationships
The Community-Based Protection Associate is a member of the Protection Unit and may report to the Protection Officer, Community-Based Protection Officer, or another more senior staff member in the Protection Unit. Under the overall direction of the Protection Unit, and in coordination with other UNHCR staff, government, NGO partners and other stakeholders, the Community-Based Protection Associate works directly with communities of concern to identify the risks they face and to leverage their capacities to protect themselves, their families and communities. The incumbent may have direct supervisory responsibility for part of the protection and/or support staff and supports the application of community-based protection standards, operational procedures and practices in community-based protection delivery at the field level. To fulfil this role, the Community-Based Protection Associate is required to spend a substantial percentage of the workday outside the office, building and maintaining networks within communities of PoC. The development and maintenance of constructive relationships with PoC that measurably impact and enhance protection planning, programming and results, form the core of the work of the incumbent. S/he also supports the designing of a community-based protection strategy by ensuring that it is based on consultation with PoC.
All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.
Duties
– Assist functional units, the Multi-Functional Team (MFT) and senior management to integrate participatory and community-based approaches in the overall protection strategy and operational procedures.
– Through relationships with PoC and network of partners, stay abreast of political, social, economic and cultural developments that have an impact on the protection environment and provide advice to the protection team. Understand the perspectives, capacities, needs and resources of the PoC and advise the protection team accordingly, highlighting the specific protection needs of women and men, children, youth and older persons, persons with disabilities, marginalized groups.
– Work with host communities to identify opportunities for national civil society involvement in improving the protection of PoC.
– Work with implementing and operational partners as well as with displaced and local communities to develop community-owned activities to address, where applicable, the social, educational, psycho-social, cultural, health, organisational and livelihood concerns as well as child protection and prevention and response to GBV.
– Assist in the analysis that identifies the capacities of communities of concern and risks they face.
– Support participatory assessments by multifunctional teams and ongoing consultation with PoC.
– Assist in planning and monitoring of programmes and budgets, with an AGD perspective
– Build office capacity for community-based protection through training and establishing systems for community mobilization and participation of PoC.
– Support communities in establishing representation and coordination structures.
– Ensure community understanding of UNHCR’s commitment to deliver on accountability and quality assurance in its response.
– Act as an interpreter in exchange of routine information, contribute to related liaison activities and respond directly to routine queries.
– Contribute to the enforcement of participatory AGD sensitive analysis as an essential basis for all of UNHCR’s work.
– Initiate AGD sensitive interventions at the appropriate level on community-based protection issues and to respond to protection concerns and incidents within the office, with external interlocutors, groups and individuals based on agreed parameters.
– Identify and select which individuals or groups to prioritize for counselling and field visits based on agreed criteria.
– Intervene with authorities on protection.
– Enforce compliance of implementing partners with global protection policies and standards of professional integrity in the delivery of protection services.
– Recommend and prepare payments to individual cases.
– Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
– Perform other related duties as required.
Minimum Qualifications
Years of Experience / Degree Level
For G6 – 3 years relevant experience with High School Diploma; or 2 years relevant work experience with Bachelor or equivalent or higher
Field(s) of Education
Not applicable.
Certificates and/or Licenses
Development, Human Rights, International Law
International Social Work, Social Science, Political Science,
(Certificates and Licenses marked with an asterisk* are essential)
Relevant Job Experience
Essential
Not specified.
Desirable
UNHCR learning programmes (PLP). Knowledge of MSRP.
Functional Skills
IT-Enterprise Resource Planning (ERP)
*IT-Computer Literacy
UN-UN/UNHCR Administrative Rules, Regulations and Procedures
PR-Community-based Protection – Principles and methodologies
CL-Multi-stakeholder Communications with Partners, Government & Community
PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate)
TR-Capacity Buidling
(Functional Skills marked with an asterisk* are essential)
Language Requirements
For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.
For National Professional jobs: Knowledge of English and UN working language of the duty station if not English and local language.
For General Service jobs: Knowledge of English and/or UN working language of the duty station if not English.
All UNHCR workforce members must individually and collectively, contribute towards a working environment where each person feels safe, and empowered to perform their duties. This includes by demonstrating no tolerance for sexual exploitation and abuse, harassment including sexual harassment, sexism, gender inequality, discrimination and abuse of power.
As individuals and as managers, all must be proactive in preventing and responding to inappropriate conduct, support ongoing dialogue on these matters and speaking up and seeking guidance and support from relevant UNHCR resources when these issues arise.
This is a Standard Job Description for all UNHCR jobs with this job title and grade level. The Operational Context may contain additional essential and/or desirable qualifications relating to the specific operation and/or position. Any such requirements are incorporated by reference in this Job Description and will be considered for the screening, shortlisting and selection of candidates.

Desired Candidate Profile

Operational Context
UNHCR was established on 14 December 1950 by the UN General Assembly. The agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees and other forcibly displaced people. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the option to return home voluntarily, integrate locally or to resettle in a third country (www.unhcr.org).
The UNHCR Zambia Multi-Country Office covers Zambia, Malawi and Zimbabwe. UNHCR supports the Governments of Zambia, Malawi and Zimbabwe to provide an enabling protection environment that allows asylum seekers, refugees and former refugees to be protected, be self-reliant and achieve durable solutions.
The three countries have adopted a comprehensive refugee response approach as envisioned by the New York Declaration of 2016 and the Global Compact on Refugees of 2018, which guide the countries’ refugee and asylum responses. The framework envisages an all-of-society approach with solid investment and support from the international community to meet both immediate life-saving humanitarian needs and long-term solutions through development action.
As of 30 September 2025, Zambia hosts some 113,054 forcibly displaced persons (82,535 refugees; 12,366 asylum seekers and 18,153 former refugees and others of concerns) in three refugee settlements and other urban areas including Lusaka. The vast majority live in the three refugee settlements, namely Mayukwayukwa (27,217) Meheba (46,794) Mantapala (10,435), and some (28,757) have settled in urban locations. Overall, 75% of refugees and asylum-seekers reside in settlements, while 25% live in urban settings. The Government of the Republic of Zambia (GRZ) coordinates asylum and refugee management through the office of the Commissioner for Refugees (COR) in the Ministry of Home Affairs and Internal Security and in close collaboration with other government departments and the inter- governmental steering committee established for this purpose, with the direct support of UNHCR. UNHCR Multi Country Office (ZAMCO) has a Representation Office in Lusaka, two field offices (one in Solwezi and in Kaoma), as well as a Field Unit in Kawambwa. The Multi Country Office also oversees operations in Malawi and Zimbabwe.
Malawi hosts some 240,461 forcibly displaced persons (35,143 refugees; 23,263 asylum-seekers and 182,051 internally displaced persons). Most of refugees in Malawi live in the heavily congested Dzaleka Refugee Camp which has 14, 123 households located near the capital Lilongwe and was set up in 1994 to accommodate just between 10,000 and 12,000 people. While maintaining open borders for people seeking safety, the Government of Malawi has historically taken a restrictive approach to managing refugee situations by making several reservations to the 1951 Refugee Convention. Its domestic legal framework reflects these reservations and consequently refugees face restrictions on their freedom of movement through the encampment policy, experience limited access to self-reliance opportunities.
Zimbabwe hosts some 23,790 forcibly displaced persons (9,294 refugees; 13,480 asylum seekers and 1,016 others of concern). The Government of Zimbabwe has made several pledges at the Global Refugee Forums in 2019 and 2023, including commitments to transform Tongogara Refugee Camp into a settlement and service centre. Tongogara refugee camp is located in a region prone to climate-related shocks with risks human-wildlife conflict (drought and floods)
Nature of Position
The Community-Based Protection Associate (G6) is supervised by the Associate Durable Solutions Officer and will work in close coordination with the Protection Associate and the Head of Field Office (FO) Solwezi. As part of the Solwezi FO Team, the Community-Based Protection Associate (G6) supports the office to integrate participatory and community-based approaches in the overall protection strategy and operational procedures in UNHCR’s mandate. The incumbent will assist UNHCR FO Solwezi to support partners, including government agencies such as the Commissioner for Refugees, the Ministry of Community Development and Social Services and the Department of Resettlement, to provide effective protection, assistance and solutions for refugees, asylum-seekers and former refugees in the area of the settlement and beyond.
The Government of the Republic of Zambia has, in January 2024, launched a National Refugee Policy and Implementation Plan which includes important commitments towards local long-term solutions for refugees and former Angolan and Rwandan refugees in Zambia. These commitments align with Zambia’s pledges during the last two Global Refugee Forums in support of the Global Compact on Refugees. In collaboration with government agencies and other partners, the Community Based Protection Associate (G6) will contribute to UNHCR’s efforts to support the government to implement the new Policy. This includes leveraging UNHCR’s convening power to bring together key stakeholders, encouraging and guiding government actions, and collaborating with government and civil society organizations.
By focusing on sustainable responses, the Community-Based Protection Associate (G6) will contribute to building the resilience of the forcibly displaced and promoting their long-term inclusion by accessing national services and opportunities.
Specific activities will include extensive field presence, leading interagency coordination meetings, organizing town halls and community leader meetings, engaging with actors and keeping service mapping up to date, identifying the protection risks and solutions obstacles the forcibly displaced face and to leverage their capacities to protect themselves, their families, and communities. This will involve conducting protection assessments, identifying and responding to protection concerns, and providing counselling and support services to communities, highlighting the specific protection and solutions needs of women and men, children, youth and older persons, persons with disabilities, and marginalized groups.
The incumbent will engage in various operational activities, including monitor the protection situation in the field and identify emerging trends and challenges; document protection incidents and concerns; provide individual counselling and support, including to survivors of violence and trauma; refer cases to specialized services as needed, maintain accurate and confidential case records using digital systems for the management of cases; conduct community outreach activities to raise awareness of protection rights and responsibilities; assist in planning and monitoring of programmes and budgets, with an age, gender and diversity (AGD) perspective; prepare regular reports on protection activities, including case studies and statistical data; collaborate with other UNHCR staff, partner organizations, and government authorities to ensure a coordinated and effective protection response, including addressing, where applicable, the social, educational, psycho-social, cultural, health, and livelihood concerns as well as child protection and prevention and response to GBV; build office capacity for community-based protection through training and establishing systems for community mobilization and participation of communities; support communities in establishing representation and coordination structures; act as an interpreter when required; participate in inter-agency coordination meetings; enforce compliance of implementing partners with global protection policies and standards of professional integrity in the delivery of protection services; and perform other related duties as required.
The role demands coordination of quality, timely, and effective protection and solutions responses to the needs of forcibly displaced populations but also the integration of protection safeguards across all operational sectors. The Community-Based Protection Associate is expected to monitor and elevate protection standards, operational procedures, and practices in protection delivery in line with international standards. Additionally, the incumbent must be fully conversant with anti-fraud, integrity and accurate identity data management policies, standards and operating procedures to ensure their full application at the operational level.
Desired Candidate Profile
The Community-Based Protection Associate must have relevant experience in humanitarian or development work, including conducting assessments, community development, individual counselling, and community outreach, as well as having a strong knowledge of child protection and gender-based violence issues. The candidate should also have experience in collecting, analysing, and reporting on data related to protection concerns, as well as delivering training and workshops on protection issues.
S/he must have demonstrated experience working in a demanding work environment that requires establishing systems, following standard procedures, and meeting deadlines. Familiarity with online/digital tools is essential and full computer literacy is required, including the use of Microsoft excel.
The incumbent must be experienced in collecting, using, and managing data that relates to community-based protection and development actions.
S/he will preferably have experience in organising and coordinating interventions to integrate protection safeguards and solutions approaches tailored to the needs of forcibly displaced populations or other vulnerable groups. The incumbent must have demonstrated experience in liaison with external authorities, including governmental and non-governmental partners, communities of concern, local authorities and development actors. Candidates with prior experience working with forcibly displaced communities and an understanding of related challenges will be considered favourably.
The incumbent must have an understanding of risk-based approaches to work, fraud mitigation and prevention, duty to report suspicions of fraud and its consequences, as well as documentation of suspected or reported incidents of fraud by clients, colleagues, partners, or third parties. The candidate must have strong ICT skills. Excellent English language proficiency and drafting skills both orally and in writing are essential. The candidate must be a strong communicator.
On core competencies, the incumbent must demonstrate the ability to make timely and sound decisions in rapidly changing situations, the ability to uphold the highest ethical standards, and exhibit a high level of awareness of and respect for cultural diversity and the ability to work effectively in a multi-cultural and multiethnic environment. Moreover, the candidate must be able to meet deadlines and to work under time bound pressure.

Required languages (expected Overall ability is at least B2 level):

,
,

Desired languages

,
,
Operational context
Occupational Safety and Health Considerations:
Nature of Position:
Living and Working Conditions:
 
Additional Qualifications
Skills
CL-Multi-stakeholder Communications with Partners, Government & Community, IT-Computer Literacy, IT-Enterprise Resource Planning (ERP), PG-Stakeholder management and coordination with Implementing Partners (Gov/NGO/Corporate), PR-Community-based Protection – Principles and methodologies, TR-Capacity Buidling, UN-UN/UNHCR Administrative Rules, Regulations and Procedures

Education

Certifications
Community Development/Social Work – Other, Development Studies – Other, Human Rights – Other, International Law – Other, Political Science – Other, Social Sciences – Other
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Sales Account Manager
We are seeking a highly motivated and experienced B2B Sales Professional to join our team in Zambia. The ideal candidate will have a strong understanding of the local market and a proven ability to drive sales in a fast-paced environment.
Key Responsibilities:

Develop and execute sales strategies to achieve revenue targets in the B2B sector.
Prospect for new clients and generate leads within Zambia.
Build and maintain strong, long-lasting customer relationships.
Conduct product presentations and demonstrations.
Negotiate contracts and close sales.
Provide regular sales reports and forecasts.
Potentially assist in the preparation of tender documents.

Qualifications:

Minimum of 5 years of progressive experience in B2B sales.
Demonstrable sales success and established network within Zambia.
Proven experience in preparing and submitting tenders is highly preferred.
A solid understanding of telecom and energy solutions will be considered a significant asset.
Excellent communication, negotiation, and presentation skills.
Self-starter with a results-oriented mindset.

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About Anzana Electric Zambia 
Anzana develops, invests in, and operates electricity infrastructure in Zambia, with a focus on expanding access to reliable, renewable and affordable power in rural regions. Through the Lobito Corridor Electrification (LCE) initiative, Anzana and ZESCO are establishing a joint-venture distribution company to modernize and expand the grid across North-Western Province. The US$300 million investment will enable the rehabilitation and expansion of the national electricity network to provide first-time grid-connections for nearly 2 million Zambians by 2030, in alignment with the Zambian Government’s goal of universal access to electricity for all Zambians. The new utility is targeting the start of construction in the first half of next year, enabling phased network upgrades, densification, and new customer connections across the region – starting in Ikelenge and Mwinilunga Districts.
In parallel, Anzana is advancing a portfolio of generation assets to support long-term system resilience, including two utility-scale run-of-river hydropower projects in Northern Province and smaller river-based and solar-hybrid projects in North-Western Province. The company also operates Zengamina Power Limited in Ikelenge District, the first hydro-powered mini grid in Zambia, which has been supplying reliable power for nearly 20 years and now serves close to 2,000 customers. Ongoing investment at Zengamina includes generation expansion, network reinforcement, distribution expansion and alignment with the future LCE platform.
About the Role
The Environmental and Social Associate supports the Health, Safety, Environmental and Social (HSES) function and ensures that projects comply with the Environmental and Social Management System (ESMS) and Health and Safety Management System (HSMS). The role involves coordination across internal teams, technical oversight of specialist consultants, regulatory engagement, and preparation of E&S documentation needed for development, permitting, and implementation.
The position reports to the Operations and Development Manager and works closely with the Corporate HSES team.
Essential Duties and Responsibilities
Project Development & E&S Strategy:

Support the development and implementation of the HSES strategies, policies and management systems.
Oversee environmental and social risk assessments, ensuring alignment with Zambian regulations and international lender standards (IFC, World Bank, AfDB).
Integrate environmental, social, health, and safety considerations into project planning, design, contractor oversight, and operational readiness.
Assist in the preparation of internal technical reports related to environmental and social impacts, contributing to strategic decision-making within the company.
Contribute to internal technical reports and decision-making documents on E&S risks and opportunities.
Coordinate across project teams (development, construction, operations) to ensure E&S requirements are fully integrated and implemented.

Consultant Management & Regulatory Liaison:

Manage external consultants delivering ESIAs, environmental studies, biodiversity assessments, social baseline work, and land acquisition instruments (LALRP/RAP).
Prepare ToRs, review deliverables, support contract oversight, and ensure quality and compliance of all E&S workstreams.
Liaise with external stakeholders, including regulatory agencies, donors and local communities, to ensure compliance and address concerns
Work closely with project teams to ensure the environmental and social requirements are implemented effectively. This includes working with various departments, from construction to operations, ensuring the integration of environmental and social practices.
Oversee effective implementation of stakeholder engagement plans and grievance mechanisms.

Monitoring & Reporting

Monitor HSES performance indicators and support data collection across teams and contractors.
Prepare internal and external reports on environmental and social performance, including KPI updates, compliance documentation, and lender reporting.
Monitor corrective actions and follow up on non-conformances to ensure continual improvement.

Training and Awareness:

Support the HSES training program, helping to design and implement training plans that promote a culture of environmental stewardship and social responsibility within the organization.
Build internal awareness of key environmental and social risks, responsibilities, and behavioural expectations.
Foster a positive culture of safety, environmental stewardship, and social responsibility through campaigns and leadership engagement.

Additional Responsibilities:

Perform other duties as assigned by the supervisor, contributing to the overall success of the HSES team and Anzana operations.

Minimum Requirements

Bachelor’s degree in environmental engineering, Social Sciences, or a related field.
Minimum of 5 to 10 years experience in HSES management roles and experience in the energy or utility sector is preferred. Demonstrable experience with large-scale infrastructure or construction projects is highly desirable.
Experience with environmental and social impact assessments, resettlement, and biodiversity considerations.
Strong knowledge of Zambian environmental legislation and permitting processes.
Strong interpersonal and communication skills, with the ability to engage effectively with diverse stakeholders and community structures. Strong written and verbal communication skills in English are essential.
Demonstrated commitment to ethics, compliance, and sustainability.
Certification in HSES fields (e.g., NEBOSH, Environmental Professional, Social Impact Assessment Practitioner) are an advantage.
Experience preparing HSES reports, KPI data, and regulatory/lender documentation.
Proficient in standard computer applications (Microsoft Word, Excel, PowerPoint, email, and internet).

Other Desired Skills and Experience

Familiarity with Industry leading practices in environmental sustainability and social impact management including international standards (ISO 14001/45001, IFC Performance Standards).
Strong analytical skills and attention to detail critical for monitoring compliance and ensuring accuracy in reports.
Ability to facilitate constructive dialogue and manage stakeholder issues respectfully.
GIS skills are an added advantage.

Benefits

Competitive salary based on experience and qualifications.
Opportunities for professional development and growth within a rapidly expanding organisation.

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OVERALL JOB PURPOSE 
To render high-level confidential support to the Managing Partner by providing full secretarial and administrative service, ensuring that effective planning and administrative systems are in place and maintained efficiently and effectively.
Key Responsibilities 

Acts as a first point of contact dealing with correspondence and phone calls for the Managing Partner.
Proactively manages and coordinates the diary of the Managing Partner by prioritising and arranging internal and external meetings, ensuring appropriate briefing papers are prepared and provided.
Plans and organises travel and accommodation when required.
Maintains effective filing and data storage including emails and retrieval systems ensuring the needs of the Managing Partner are met.
Provides full personal assistant support by dealing with all correspondence and calls, drafting routine letters to a high standard, minute meetings, taking messages and other administrative tasks as required to support the Managing Partner.
Provides support for Board of Partners’ meetings by ensuring such meetings are properly arranged and serviced. This will include drafting agendas, collating papers and reports, taking minutes and following up action points.
Supports the Managing Partner to keep the Board of Partners informed about the work of the organization and their appropriate training and induction.
Services meetings of the Senior Management Team by drafting and collating papers and reports, preparing manageable agendas, taking minutes, and following up on action points.
Plans and manages key organizational events such as AGM, Staff and Partners conferences, Staff briefings and others as required.

Other Duties 

Develops skills and undertake responsibilities as appropriate which will fulfil the purpose of the role and support the success of the organization.
Ensures that work is carried out in accordance with PKF Zambia’s values, policies and procedures.
Participates and contributes to organizational/team meetings as required.
Provides reports for senior management as required.
Undertakes any other appropriate duties as required to support the Managing Partner to enable them to fulfil their role.
Carries out all the duties with high regard for confidentiality.
Performs any other duties relevant to the needs of the organization and as directed.

Education and Training

Bachelor of Business Administration or similar qualifications.
Experience working within a professional firm of accountants and business advisors.

Job Experience and Skills

Previous experience working at the Executive level
Shorthand minute-taking
Experience working with a Board of Partners or Directors

NOTES
The closing date for receipt of applications is Wednesday, 3rd December 2025.
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QUALIFICATIONS AND EXPERIENCE
Minimum Required Qualifications and Experience:

Grade 12 Certificate
Bachelor’s Degree in Social Sciences, Statistics, Public health, or related fields
Minimum of 3 years’ work experience with at least 1-year experience in managing HIV/AIDS-related data, including data verification / quality assurance
2-year experience in working with MOH data management/M&E systems (from patient-record level to DHIS level) and
At least 2 years’ experience in Data management analysis, report writing, Data Presentation and data dissemination
1 year experience in working with SmartCare and able to trouble shoot.
Working knowledge of Quality Improvement through Data Usage (QIDU)
At least 2-year data collection or entry experience in the health sector
Skilled in MS Office, including Word, Excel, Power Point and Outlook and MS Access

Desirable Qualifications and Experience:

Training in M&E
Training on DHIS
Knowledge of HIV/AID
Post Graduate Training, Computer literacy including Microsoft suite OR equivalent experience
Minimum of 4 years’ work experience with at least 2-year experience in managing HIV/AIDS-related data, including data verification / quality assurance
2-year experience in working with MOH data management/M&E systems (from patient-record level to DHIS level).

TECHNICAL AND BEHAVIOURAL COMPETENCIES

Attention to detail.
Aptitude for, and interest in numbers
Interpersonal skills
Time management
Logical thinking
Able to work independently.

KEY PERFORMANCE AREAS

Design, Improve and expand data tools for use at central SI Unit
Develop M&E Work plan for the program
Strengthening M&E Framework by ensuring that all SIAs have a clear understanding of PEPFAR indicators.
Ensure that data collected from health facilities is accurate and consistent by providing technical support on weekly, Monthly, and quarterly basis.
Ensure submission of Monthly Reports by ACTION HIV partners/ programs, within PEPFAR reporting deadline for end-of-quarter months.
Conduct Internal Verification Check of Monthly Reports of partners/ programs, within 1 week of submission date, or within PEPFAR reporting deadlines for end-of-quarter months.
Obtain corrections upon identification of data quality issues, within 1 week of submission of queries, or within PEPFAR reporting deadlines for end-of-quarter months.
Compile report and submit to Provincial SI Coordinator and DHIO by the 15th of the following month.
Compile quarterly reports before the 15th of the month following the end of a quarter
Work with DHO program officers to analyze data collected from health facilities by 10th of the following month.
Display updated analyzed performance indicator graphs by 15th of the following month
Provide Monthly feedback within 5 days after the data export date to facility manager and service points by means of updated graphs on selected indicators and present to the project HUB and the MoH DHO teams.
Import facility Transport Databases (TDBs) into district level SmartCare to merge them at that level
Check whether all TDB files have been received and follow up outstanding export files
Analyze, interpret, and use information for remedial interventions to optimize patient care and facility performance
Develop action plans in collaboration with facility staff in the district for indicators that reflect poor performance
Provide monthly feedback to facility staff with regard Data quality (timeliness, completeness, and accuracy of data) and Program-related indicators highlighting good performance and service delivery shortcomings
Monthly input to facility review meetings on data quality (emphasizing timeliness and completeness) and program performance with recommendations to optimize data quality
Verification that data in registers and on summary forms correlate
Ensure that all facilities hold weekly data review meeting
Ensure that the DHIS2 & ACTION HIV reports are in sync through data collection and reporting collaboration with MOH

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QUALIFICATIONS AND EXPERIENCE
Minimum Required Qualifications and Experience:

Ordinary Level (GCSE)/Grade 12 Certificate
Diploma in Pharmacy
At least 3 years’ experience

Desirable Required Qualification and Experience:

At least 3 years’ experience
Diploma in Pharmacy

TECHNICAL AND BEHAVIOURAL COMPETENCIES

Confidence & Self Control
Ethics and Integrity
Initiative
Planning and Organizing
Professionalism

KEY PERFORMANCE AREAS

Issuing medicines to patients, furnishing information and advice to patients about the use of medicines.
Counselling patients on the proper use of drugs they are taking.
Determining patient compliance with the therapy and follow up to ensure that patient’s medicine related needs are
being met.
Evaluating patient’s medicine related needs by determining the indications, safety and effectiveness of therapy.
Document medication errors and interventions made during dispensing.
On-going adherence monitoring of patients.
Involvement in Pharmacovigilance activities
Clinical Pharmacy to ensure efficacy, safety and continued access to ARVs for inpatients.
Ensure continuous supply of medication for patients accessing care from pharmacy and areas that we support.
Facilitate multidisciplinary team approach to patient care.
Provide Technical support and mentorship to all supported facilities in the respective hubs.
Ensure that all supported clinics have stock cards and files for managing stock.
Ensure that stock cards are kept up to date and maintained.
Support implementation and functionality of electronic stock management systems (eLMIS) used in the district.
Ensure that facilities are reporting medicine availability as required on Stock Visibility System (e.g., SMS 4 Life)
Assist the facilities to maintain data and ensure accurate reporting.
Ensure that all purchase orders, invoices, discrepancy reports and goods received vouchers (GRVs) are kept in a file per SOPs.
Support implementation of alternative access to chronic medicines (e.g., ART Adherence clubs, and ART Community support groups
Coordinate the implementation of Differentiated models of ART delivery projects (e.g., MMSD, Home deliveries and Community Pick up points)
Provide training and mentorship on Differentiated models of ART delivery projects.
Monthly/weekly reports on the implemented Differentiated models of ART delivery projects
Provide data for indicators for DSR and WSR meetings on supply Chain updates.
Compile weekly /monthly stock status reports.
Report and submit pharmacovigilance information and data.

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