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Position: Claims Manager
Klapton Insurance Zambia (KIZ) is seeking an experienced and dedicated Claims Manager to lead our claims function and strengthen the delivery of efficient, professional, and customer-focused claims service.
If you are a results-driven insurance professional with a passion for service excellence, this opportunity is for you.
As the Claims Manager, you will be responsible for:
Managing the full claims lifecycle, from registration to final settlement
Allocating accurate reserves for all registered claims
Guiding clients and claimants throughout the claims process
Engaging service providers to ensure timely and fair claim outcomes (Motor & Non-Motor)
Providing clear, professional, and timely feedback to clients and third parties
Demonstrating empathy and professionalism in all client interactions
Preparing management and operational claims reports
Upholding strong claims governance and service standards
Requirements
Minimum Degree In Insurance or any other related field
Minimum 5 years experience
Strong communication skills including oral, written
Customer centric and empathetic towards needs of the client
Very detailed oriented and analytical mindset
Underwriting background is an added advantage
Able to drive and has a valid drivers licence
Decisive and solution oriented mindset
 
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SALES REPRESENTATIVE (1)
Location: Lusaka, Zambia
Company: M&J Zambia
M&J Zambia is looking for a highly motivated and persuasive Sales Representative to join our growing Commercial Department. The ideal candidate is confident, results-driven, and able to build strong relationships with both new and existing clients.
Key Responsibilities
Identifying and approaching potential clients through calls, visits, and online outreach
Explaining company products and services clearly and persuasively
Preparing and submitting quotations to prospective clients
Following up on leads, quotations, and pending client decisions
Maintaining accurate records of sales activities and client engagements
Achieving weekly and monthly sales targets
Coordinating with internal teams to ensure smooth client onboarding and service delivery
Providing timely feedback on market trends, customer needs, and competitor activities
Performing any other sales-related tasks assigned by the Sales Department
Qualifications & Requirements
Certificate or Diploma in Sales, Marketing, Business Administration, or related field
Strong communication and negotiation skills
Confidence in presenting products/services to clients
Basic understanding of CRM tools or willingness to learn
High level of energy, discipline, and a strong work ethic
Ability to work under pressure and meet sales targets
What We Offer
Opportunity to grow your sales career in a high-performance environment
Attractive commissions in addition to basic compensation
Hands-on training on products and sales techniques
Exposure to business advisory, software solutions, and enterprise clients
Supportive team with continuous coaching
 
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JOB OPPORTUNITY: ACCOUNTS CLERK
Location: Lusaka, Zambia
Company: M&J Zambia
M&J Zambia is looking for a competent and reliable Accounts Clerk to support our Finance Department. The ideal candidate is accurate, organized, and eager to grow within a professional accounting environment.
Key Responsibilities
Capturing and updating financial transactions in the accounting system
Preparing invoices, receipts, payment vouchers, and supporting documentation
Conducting bank reconciliations and assisting with petty cash management
Filing and maintaining accounting records in an orderly manner
Assisting in the preparation of monthly management accounts
Supporting auditors with requested documentation
Performing other finance-related tasks as assigned by the Accounts Department
Qualifications & Requirements
ZICA Qualification (ZICA Certificate or pursuing ZICA) – Mandatory
Certificate or Diploma in Accounting, Finance, or related field (advantage)
Basic knowledge of accounting principles and bookkeeping
Strong accuracy, attention to detail, and organizational skills
Proficiency in MS Excel and basic computer applications
Good communication and interpersonal skills
Driver’s license is an added advantage
What We Offer
Opportunity to grow your accounting career in a structured finance environment
Exposure to accounting systems and practical bookkeeping
Supportive team environment with continuous learning
Competitive compensation based on experience
 
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Job description
Positions (multiple): Senior leadership roles, core team roles and short-term advisory pool roles
Location: Zambia and remote
Duration/Level of Effort: Short and long term / full and part time
About us
Adam Smith International (ASI) is a global advisory company that works locally to transform lives by making economies stronger, societies more stable, and governments more effective. Our clients are governments, international organisations, companies, and foundations. They come to us to develop strategies and to design, deliver and evaluate programmes that address the big challenges facing the world. As a company with experience of delivering lasting results, including in fragile states and where there is conflict, we are prepared to manage a high level of risk to achieve our purpose.
Positions (multiple)
ASI seeks experienced trade professionals for positions in both programme core team and short-term advisory pool roles for an anticipated donor-funded programme supporting inclusive and sustainable growth of small and growing businesses (SGBs) in Zambia. This is an anticipated programme, and the positions are contingent upon award from the donor. ASI will select the preferred candidates for each role based on how robustly their experience matches the criteria and the competitiveness of their expected fee rate.
ASI is seeking a range of Zambian national as well as international experts across the technical areas listed below. If you have expertise in these areas and are interested in contributing to transformative change in Zambia’s enterprise ecosystem, please get in touch for this upcoming opportunity.
Technical areas

Small and medium enterprise (SME) and SGB development
Policy and regulatory reform
Political economy analysis
Monitoring, evaluation & learning (MEL) frameworks
Market research and business planning
Financial readiness and access to finance
Supply chain and procurement linkages in key sectors (e.g. mining, agribusiness, tourism, construction)
Green energy and waste conversion
ICT, tech-enabled services
Capacity building for local advisory services

Ready to Apply?
Please submit a CV (no more than 2 pages) by 7th December 2025.
Due to the high volume of applications, only shortlisted applicants will be contacted.
ASI is committed to continually improving the diversity of our workforce through the attraction, retention and development of a diverse range of talented people. We want people to be comfortable bringing their whole self to work and recognise that inclusion brings further opportunities for innovation and creativity.
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Mum’s Care Hospital is dedicated to compassionate healthcare and excellence in service. We are seeking a professional, welcoming, and organized Receptionist to be the first point of contact for our patients and visitors.
Requirements
* Minimum of a Grade 12 Certificate; Diploma in Office Administration or related field is an advantage
* Strong communication and interpersonal skills
* Computer literacy (MS Office, hospital systems)
* Ability to multitask and remain calm under pressure
* Previous experience in healthcare or customer service is preferred
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The Warehouse Supervisor is responsible for the overall on-site operation and management of the regional warehouse. This role ensures smooth daily operations including inbound and outbound management, inventory control, repacking/rework processes and maintaining 5S and safety standards in alignment with the company’s warehouse development goals.
REQUIREMENTS:

Verify the quantity and quality of goods received each day.
Arrange proper storage of goods based on warehouse layout and ensure accurate inventory card and stacking label updates.
Prepare goods according to waybills, confirm quantities with merchandisers, and update records in a timely manner.
Ensure all inventory movements strictly follow FIFO/FEFO principles.
Conduct or assign daily stock checks to ensure full alignment between physical inventory, system data, and documentation.
Maintain and enforce 5S standards in assigned area.

Qualifications & Skills:

Diploma or above in Logistics, Supply Chain, or related field (preferred).
Minimum 3 years of warehouse supervision experience.
Strong understanding of inventory control, logistics operations, and 5S/lean management.
Excellent communication, leadership, and organizational skills.
Ability to work under pressure and manage multiple priorities.
Proficient in warehouse management systems (WMS) and Microsoft Office tools.

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JOB DETAILS:
Key Responsibility
Financial management and accounting assistance
Review of Activity Authorization Requests, staff travel, and liquidation documents, ensuring accuracy and compliance
Review petty cash vouchers and receipts for accuracy and validity for the assigned tasks and submit them to the Accountant for further Review
Review the Petty Cash Reconciliation Register and the supporting vouchers and receipts for eventual petty cash replenishment and submit to the Accountant for further review.
Ensure proper and timely filing of all accounting documents such as payment vouchers,
liquidations, receipt vouchers and journal vouchers.
Participate in Inventory/asset verification exercise
Filing and maintenance of accounting archives and related documents
Providing support in the day-to-day functions of the finance department
Basic Requirements
Advanced Diploma in Finance , Accounting, CA Zambia Finalist, ACCA or CIMA Finalist
At least 2 years relevant work experience in finance, accounting, operations
Sound knowledge of Generally Accepted Accounting Practices (GAAP
Full Grade 12 Certificate
An affiliate of ZICA
Preferred Qualifications
Strong written and verbal English communication skills.
Must be proficient in Microsoft Excel and Word and accounting software systems.
Competence using common desktop applications and office administration systems
Courteous, willing to learn, able to follow instructions.
Strong interpersonal skills and polite.
Willing to work beyond normal hours.
Good planning and time management skills.
Ability to problem-solve.
Ability to multitask with ease, adapting to frequently changing priorities
Consistently follows internal process and procedure
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Huachen International Supply Chain Limited is currently seeking to employ Tipper Truck Drivers to join our growing team.
POSITION: Tipper Truck Drivers (X10)
LOCATION: Chingola
DEPARTMENT: Tipper Fleet
MAIN DUTIES AND RESPONSIBILITIES
1.    To drive the company’s tipper trucks and complete assigned tasks.
2.    Conduct daily pre-inspections, basic maintenance and report any mechanical faults.
3.    Adhere to company policies, safety standards and traffic rules while loading, offloading, and driving the tipper trucks.
4.    Maintain trucks in good working condition.
5.    Maintain proper documentation of all activities and trips undertaken.
6.    Maintain good communication with the fleet supervisor at all times.
7.    Carry out any other duties as may be assigned.
QUALIFICATIONS AND REQUIREMENTS
1.    Minimum Grade 12 Certificate.
2.    Class CE (DE) PSV Driver’s License (Category G or D will be an added advantage)
3.    Driver’s License must be older than 5 Years.
4.    Minimum 3 years’ work experience in reputable organisations driving a Tipper Truck or Truck.
5.    Latest medical certificate/report.
6.    Police fingerprints clearance.
7.    Must be between 30 and 45 years old.
8.    Must reside within the Copperbelt with proof of residence.
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WE INVITE APPLICATIONS FROM SUITABLY QUALIFIED CANDIDATES TO FILL UP THE POSITION OF ACCOUNTS ASSISTANT RECEIVABLES AT NDOLA OFFICE.
QUALIFICATIONS:

Must have a grade 12 School certificate or equivalent.
 Must have a relevant tertiary Qualification in the same field.
 Good Experience in Receivables will be an added advantage.
 Have good problem solving and decision-making skills.
 Be computer literate.
Expected to make immediate impact once engaged.

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Title: Development of a Guide for Assessing Municipal Services
Project: Partnerships for Municipal Innovation – Women in Local Leadership
Purpose of Assignment: To draft a 15-to-20-page guide for assessing municipal service delivery.
Position: Consultant – Municipal Service Assessment
Number of Positions: 1
Language: English
Period/Duration: Ten (10) working days
Reporting to: National Project Coordinator
1.   Background
The Local Government Association of Zambia (LGAZ) in collaboration with the Federation of Canadian Municipalities (FCM) has, since April 2021, been implementing the Partnerships for Municipal Innovation – Women in Local Leadership (PMI-WILL) project with financial support from the Canadian government. PMI-WILL is a 6-year (2021-2027) project designed to enhance the enjoyment of rights for women and girls in Benin, Cambodia, Ghana, Sri Lanka, and Zambia. To achieve this goal, the project is applying a two-pronged approach centered on the following intermediate outcomes:
a)   Increased participation of women, particularly those from marginalised groups, as leaders and decision-makers in local governance.
b)   Strengthened capacities of local authorities in planning and delivery of inclusive, gender-responsive services.
Through PMI-WILL project, LGAZ has been facilitating capacity development initiatives targeting serving and aspiring female civic leaders and selected local authorities (Chifunabuli, Kafue, Kasama, Lunte and Nakonde Councils). These initiatives are focused on strengthening capacities of women as local leaders and decision makers and local authorities to plan and deliver quality services through an inclusive, gender responsive approach.
To contribute to the capacity development of local authorities in the context of devolution, the Association intends to develop a knowledge product in form of guidelines for assessing and improving municipal service delivery. This will build on other efforts conducted over the last three years, including trainings on gender analysis and municipal service assessments using a community score card as a participatory tool for identifying gaps and evaluating service performance. The knowledge product will provide salient information to support local authorities in understanding service gaps and responding to community needs, especially the needs of marginalised including women, children, adolescents, the elderly, and persons with disabilities. Specifically, the guide will benefit local authorities as follows:
a)  Improve planning and delivery of services: Set clear objectives, basic standards and realistic activity schedules and timelines, assignment of tasks, and resource requirements for each prioritised service.
b)  Enhance operational efficiency: Eliminate waste and ensure optimal usage of available resources for basic services.
c) Integration of environmental, social inclusion and gender considerations: Consider environmental effects of service initiatives and engage marginalised groups to better understand and respond to their specific needs.
d) Enhance performance monitoring: Provide criteria and targets for assessing service performance through a gender lens, allowing for continuous improvement.
e)  Obtain user-feedback: Gather service-user feedback to identify specific gaps and inform service improvement. This includes demonstrating the use of a community score card as a participatory tool for engaging marginalised groups in service assessment and performance monitoring.
f) Support decision-making: Provide a basis for making informed decisions about resource allocation and sustaining quality services.
The guidelines should enable municipalities to systematically assess their service delivery performance, identify gaps, and implement targeted improvements that strengthen efficiency, accountability, and responsiveness to community needs. The guidelines should be practical, user-friendly, and aligned with national frameworks, decentralization policies, and good international practices.
2.   Core Purpose of the Assignment
To lead the drafting and graphic designing a 15-to-20-page guide to support local authorities in improving their service delivery efforts.
3.   Scope of Work
Within the scope of the assignment, the consultant will provide technical support in form of the following tasks:
a)   Draft a set of guidelines for assessing municipal service delivery in accordance with national regulations and procedures as well as local and international best practices.
b)   Ensure the step-by-step guidelines are grammatically accurate, factually accurate, consistent, and logically formatted, coherent, summarized, and reader friendly.
c)   Design the cover page and layout of the documents, including visual elements. This includes visually appealing illustrations to facilitate easy comprehension and retention of information.
d)   Ensure use of gender and culturally sensitive language, symbols, and color schemes throughout the knowledge product.
e)   Ensure contents including visual designs are suitable for readers of varying comprehension.
f)    Stakeholder Consultation and validation to gather their input.
4.   Major Deliverables
The consultant will produce a draft guide which will be reviewed by LGAZ, FCM, partner local authorities and local stakeholders. A first comprehensive, easy-to-use guideline that enables municipalities to systematically assess, prioritize, and enhance service delivery and final draft versions will culminate in a high-quality edition in PDF format suitable for printing and e-publishing.
5.   Level of Efforts
a)   Situational analysis through a desk review of relevant documents, including national policies, regulations and procedures, and relevant tools – 3 days.
b)   Development of appropriate tools to aid service assessment and performance tracking – 2 days.
c)   Facilitate a virtual meeting to gather the preliminary views of partner local authorities – 0.5 day.
d)   Develop and submit a first draft of the guidelines. These will be systematically structured into relevant stages and themes – 3 days.
e)   Produce a final draft which incorporates feedback from LGAZ and its partners –1 day.
f)    Produce a final edition in a high-quality electronic and printable format – 0.5 day.
Duration: ten working days (240 hours)
6.   Financial Requirements
Indicate only a daily professional rate or fee inclusive of Withholding Tax (in Zambian Kwacha) and the number of days (duration) anticipated to complete the assignment. Please note that the logistical requirements relating to the assignment, including internet and printing expenses, do not need to be charged as these are covered separately.
7.   Professional Qualifications
This assignment is suited for an individual (or a group of individuals) who meet the following basic requirements:
a)   Tertiary qualification in a relevant discipline, such as Public Policy, Monitoring and Evaluation, Public Economics or Finance, Development or Project Planning and Management.
b)   Proficiency in graphic design and illustrations is an added advantage.
c)   Understanding of gender equality and social inclusion (GESI) as well as natural environment and climate considerations is an added advantage.
d)   Conversant with the local government system in Zambia.
e)   Proven experience in developing or editing information, educational and communications (IEC) materials.
8.   Evaluative Criteria
A candidate will be assessed based on the criteria that systematically combine the following aspects:
a)   Professional qualifications (25 points).
b)   Professional experience (25 points).
c)   A tentative table of contents (25 points).
d)   A tentative methodology/approach and workplan (15 points).
e)   Daily consultancy fee (10 points).
9.   Expression of Interest (EOI)   
Applicants are required to submit their EOI (of not more than 5 pages excluding Curriculum Vitae) highlighting the following:
a)   Relevant professional work experience.
b)   A record of similar professional assignments.
c)   A tentative table of contents.
d)   A tentative methodology/approach and workplan.
e)   Daily consultancy fee, withholding tax inclusive.
f)    List of people who will work on the assignment (if working as a team) with their CVs.
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