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Purpose of the role:
Assist management of Account Receivables, perform account reconciliations, maintaining general ledger, ensure that all receipts have been posted and allocated correctly.
Reports to: Assistant Finance Manager
Branch: Lusaka
Key Duties and Responsibilities:
The accountant will be required to perform the following tasks:
 Working Capital Management
Accounts Receivable

Perform account reconciliations; Monitor customer account details for non-payments, delayed payments, and other irregularities; Research and resolve payment.
Ensuring that customer statements are sent on time and follow with the invoicing department when the customer requires proof of delivery.
Issue timely reminders to overdue customers, Negotiate payoff deadlines or payment plans
Ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.
Collects on delinquent accounts by contacting customers · Verifies account accuracy through reconciliation
Sending statements to the customer twice every month and assist with AR Meeting minutes.

Customer Relations

Sending statements to the customer twice every month and assist with AR Meeting minutes.
Ensure that customer queries are resolved quickly and effectively.
Promptly & Effectively resolve any customer queries.

 Reporting
Efficient Business Processes

Assist preparing a detailed cash sale analysis and customer aging every month end.
Prepare advance receipt journal every month end.
Clearing of FX all customer accounts.

General

Assist in the accurate preparation and processing of various journals (AR, general & Cash journals)
Reconciliation 3304 Accruals-Interest – Ensure loan Interest Accruals are performed monthly in line with the given borrowing rates, maintain schedules to accurately highlight loan and interest balances for all existing loans. Ensuring the balance agrees to TB.
Credit Cards Management: Perform weekly Credit Card reconciliations and at month end reporting to ensure available amounts agree to with TB.
Perform detailed reconciliation of ledger 2021 – Debtors Accrual – Zambia to ensure balances agree to TB and all recorded entries have supporting documentation.
Reviewing, capturing/processing and posting of all approved transactions as may be assigned
Safeguarding, maintaining and upholding the confidentiality and integrity of information that come your way in the execution of your duties.
Accurate and timely filing of all work documentation.

Human Capital
Development & Training

Ensure any assigned training needs are attended to within the specified time frame

Organization Culture and Values

Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.

Qualifications & Experience

Must have Grade 12 General Certificate of Education
Bachelor’s degree in Accounting, Finance, Commerce
A professional accounting qualification (e.g., ACCA, CIMA, ZICA) is desirable
A member of ZICA.
Minimum four (4) to five (5) years’ experience
Zambia Qualifications Authority Validated Qualifications.
Membership to the relevant body is a requirement.

Job Specific Competencies

Knowledge of international financial reporting standards (IFRS)
Up-to-date knowledge of relevant Zambian laws and regulations.
Experience in Fixed Assets and VAT management.
Strong knowledge of VAT regulations and accounting principles.
Advanced proficiency in Excel and other financial reporting tools.
Strong attention to detail and accuracy.
Excellent organizational and communication skills.
Strong communication skills and the ability to work within tight deadlines

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Purpose of the role:
Assist management of Account Receivables, perform account reconciliations, maintaining general ledger, ensure that all receipts have been posted and allocated correctly.
Reports to: Assistant Finance Manager
Branch: Lusaka
Key Duties and Responsibilities:
The accountant will be required to perform the following tasks:
 Working Capital Management
Accounts Receivable

Perform account reconciliations; Monitor customer account details for non-payments, delayed payments, and other irregularities; Research and resolve payment.
Ensuring that customer statements are sent on time and follow with the invoicing department when the customer requires proof of delivery.
Issue timely reminders to overdue customers, Negotiate payoff deadlines or payment plans
Ensuring accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.
Collects on delinquent accounts by contacting customers · Verifies account accuracy through reconciliation
Sending statements to the customer twice every month and assist with AR Meeting minutes.

Customer Relations

Sending statements to the customer twice every month and assist with AR Meeting minutes.
Ensure that customer queries are resolved quickly and effectively.
Promptly & Effectively resolve any customer queries.

 Reporting
Efficient Business Processes

Assist preparing a detailed cash sale analysis and customer aging every month end.
Prepare advance receipt journal every month end.
Clearing of FX all customer accounts.

General

Assist in the accurate preparation and processing of various journals (AR, general & Cash journals)
Reconciliation 3304 Accruals-Interest – Ensure loan Interest Accruals are performed monthly in line with the given borrowing rates, maintain schedules to accurately highlight loan and interest balances for all existing loans. Ensuring the balance agrees to TB.
Credit Cards Management: Perform weekly Credit Card reconciliations and at month end reporting to ensure available amounts agree to with TB.
Perform detailed reconciliation of ledger 2021 – Debtors Accrual – Zambia to ensure balances agree to TB and all recorded entries have supporting documentation.
Reviewing, capturing/processing and posting of all approved transactions as may be assigned
Safeguarding, maintaining and upholding the confidentiality and integrity of information that come your way in the execution of your duties.
Accurate and timely filing of all work documentation.

Human Capital
Development & Training

Ensure any assigned training needs are attended to within the specified time frame

Organization Culture and Values

Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.

Qualifications & Experience

Must have Grade 12 General Certificate of Education
Bachelor’s degree in Accounting, Finance, Commerce
A professional accounting qualification (e.g., ACCA, CIMA, ZICA) is desirable
A member of ZICA.
Minimum four (4) to five (5) years’ experience
Zambia Qualifications Authority Validated Qualifications.
Membership to the relevant body is a requirement.

Job Specific Competencies

Knowledge of international financial reporting standards (IFRS)
Up-to-date knowledge of relevant Zambian laws and regulations.
Experience in Fixed Assets and VAT management.
Strong knowledge of VAT regulations and accounting principles.
Advanced proficiency in Excel and other financial reporting tools.
Strong attention to detail and accuracy.
Excellent organizational and communication skills.
Strong communication skills and the ability to work within tight deadlines

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MALU CAPITAL
WE’RE HIRING!!
Job Title: Loan Officer (x2)
Location: Lusaka – Matero Branch
Department: Operations
Scale: Entry Level
About Malu Capital
Malu Capital, a fast-growing Start-Up microfinance company with operations across Zambia, is looking for two (2) proactive and detail-oriented Loan Officers to join our dynamic team at Matero Branch, Lusaka.
Key Responsibilities
1. Sales & Marketing
Participate in field marketing activities to promote Malu Capital’s services.
Assist in onboarding new clients in line with KYC requirements.
Help maintain strong relationships with clients to support retention.
Help explain product features and benefits to potential clients.
Support sales conversions by guiding clients through the application process.
2. Data Capturing
Accurately input and manage client information in the system.
Ensure completeness and accuracy of all documentation.
3. Conducting Due Diligence
Support verification of client identities, addresses, and business activities.
Assist in screening clients for regulatory and reputational risks.
4. Loan Performance Monitoring & Appraisal
Track repayments and flag potential risks.
Participate in field-based assessments of client creditworthiness.
5. Loan Portfolio Review
Contribute to analyzing loan books for performance trends and risk indicators.
Help compile reports for internal decision-making.
6. Debt Collection & Recovery
Contact clients for repayment reminders.
Document collection efforts and provide follow-up support.
7. Business Development
Identify new leads and business opportunities in the field.
Assist in execution of promotional strategies and campaigns.
Qualifications & Skills
Minimum of a Diploma in any related field will be an added advantage.
Computer literate.
Excellent interpersonal and communication skills.
Basic understanding of KYC, credit appraisal, and sales.
Strong data entry and analysis skills.
Self-motivated, adaptable, and eager to learn.
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Location: Intercity Bus Terminus, Lusaka
Company: Africa’s Gate Zambia
We seek a dedicated Bus Fleet Manager to oversee our growing transport operations, ensuring safe, efficient, and profitable bus services.
Key Responsibilities
Manage daily bus operations, drivers, and schedules.
Oversee bus maintenance and roadworthiness.
Track fuel, mileage, and ensure compliance with regulations.
Handle customer queries, bookings, and complaints.
Prepare operational reports (daily/monthly).
Qualifications & Experience
Diploma/Degree in Transport/Logistics, Business Admin, or related field.
Minimum 3 years in fleet or bus operations management.
Strong leadership, communication, and problem-solving skills.
Computer literacy (Excel, WhatsApp Business, reporting tools).
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FlexiFund
Financing Unit
WE ARE HIRING!
WE ARE GROWING.
2. Loan Officers – Two positions
Reports to: Operations Manager
Location: Lusaka (01) and Solwezi (01 – Only Solwezi residents are encouraged to apply.)
Key Responsibilities:
Review and verify loan applications, ensuring accuracy and completeness.
Market and promote loan products to potential clients.
Prepare loan documentation and ensure compliance with internal policies.
Conduct field visits to assess client creditworthiness and business operations.
Requirements:
Diploma in Accounts, Marketing, Business, or related field.
Proficiency in Microsoft Office programs (especially excel), marketing, IT, or a related field.
Proficiency in financial software and FinTech solutions.
Previous experience in the financial or lending field is an added advantage.
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FlexiFund
Financing Unit
WE ARE HIRING!
WE ARE GROWING.
1. Finance & Admin Officer (Female)
Location: Lusaka
Reports to: Operations Manager
Key Responsibilities:
1. Financial Planning and Analysis:
Develop financial projections, forecasts, and models to inform business decisions.
Analyze financial data to identify trends, risks, and opportunities.
Negotiate loan agreements, manage loan book, and ensure timely repayment.
2. Compliance and Risk Management:
Ensure compliance with financial regulations, policies, and procedures.
Identify and mitigate financial risks, developing strategies.
Work closely with the Operations Manager and cross-functional teams to support business objectives.
3. Financial Reporting:
Prepare accurate and timely financial statements, reports, and dashboards.
Analyze financial performance, identifying areas for improvement.
4. FinTech and Innovation:
Leverage FinTech solutions to enhance financial processes and efficiency.
Stay updated on industry trends, innovations, and best practices.
Requirements:
Bachelor’s degree in Finance, Accounting, or related field.
Minimum 2 years of experience in Finance, financial analysis, or similar role.
A ZICA Member.
In–depth knowledge of financial principles, practices, and regulations.
Strong analytical and communication skills.
Excellent analytical, problem–solving, and decision–making skills.
2. Loan Officers – Two positions
Reports to: Operations Manager
Location: Lusaka (01) and Solwezi (01 – Only Solwezi residents are encouraged to apply.)
Key Responsibilities:
Review and verify loan applications, ensuring accuracy and completeness.
Market and promote loan products to potential clients.
Prepare loan documentation and ensure compliance with internal policies.
Conduct field visits to assess client creditworthiness and business operations.
Requirements:
Diploma in accounts, Marketing, Business, or related field.
Proficiency in Microsoft Office programs (especially excel), marketing, IT, or a related field.
Proficiency in financial software and FinTech solutions.
Previous experience in the financial or lending field is an added advantage.
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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To provide specialist advice and support in sales support, enabling the provision of sound claims assessment expertise.
Employer job posting
Job Description
Accountability:  Product Management: – (60%)
Outputs:

Develop and agree income targets by product with the Product Manager.
Complete product research, development, and implementation process, including:
Engaging all relevant stakeholders
Building up business cases
Coordinating local product testing
Building a detailed local implementation project plan
Project managing local implementation
Reporting results
Monitor local competitor product activity and pricing by conducting competitor bank branch visits. Report findings to the Product Manager at least monthly.
On a monthly basis, prepare product income analyses by product for presentation to leadership
Receive customer complaints from the customer experience team and create the responses for all complaints directly related to product issue
Interface with Operations on a daily basis to ensure that there is a broad understanding of the product processing requirements
For each product set, work with the Head of Bancassurance (as custodian of Retail process maps) branch and sales teams (Personal Bankers and Relationship Managers) to ensure that appropriate sales processes are in place
Support branch communications to identified customers via Direct Mail and SMS Broadcasts
Work with the Head of Bancassurance to agree business direction and ways of conducting insurance business
Deal with outlets, operations centers to ensure full understanding of the insurance processes & procedures
Be the main point of contact with all third parties relating to all retail customers’ insurance products
Support the head of Bancassurance in managing all stakeholders, internal & external, relating to insurance business
Act as the escalation point to the Head of Bancassurance for unresolved queries and complaints from the branches.
Co-ordinate retail insurance product activities
Support all Bank departments on insurance matters
Prepare Weekly, Monthly, and Annual MIs the Head of Bancassurance
Achieve annual sales targets as cascaded from the Head of Bancassurance
Day to day monitoring of sales progress towards achieving targets daily, weekly, and monthly
Ensure all necessary sales marketing materials are in place and distributed accordingly
Interact regularly with internal service providers (e.g., Operations, KYC Helpdesk) to ensure fast and efficient service to customers
Ensure that daily claims from customers are processed within the agreed standards and time frame
 Report all repudiations, errors, and omissions to the Head of Bancassurance
Support in dispatching all policy documents for insurance products

Accountability:  Governance and Control: – (30%)
Outputs:

Prepare MI reports to feed into leadership for strategy and performance reviews
Monitor adherence to agreed sales processes by conducting regular walk-through audits and checking documentation requirements. Report findings to the Head of Bancassurance
Review and action the UN07 Report as per business requirement ensuring deadlines are adhered to
Ensure all regulatory requirements are met e.g., accounting returns, license renewals, informing and ensuring compliance to the insurance act
Visits to outlets to ensure correct adherence to processes and procedures are adhered to
Ensure timely submission of the insurance agency license

Accountability:  Product Training: – (10%)
Outputs:

Together with the Head of Bancassurance and Network Head, identify product training needs or skills gaps and ensure that the local Learning and Development team are made aware of the training needs.
Source training material for products from areas within Absa Group. Work with Learning and Development to customize the material for local use.
Conduct formal training on products as required, directly to salespeople, operations and to Volunteer Trainers for Retail Products training.

Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
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Overview
We are recruiting!
Our client in Lusaka is looking for a Rooms Division Manager to join their team for a job vacancy within the hospitality industry.
To apply, or for more information, follow the link below.
The Rooms Division Manager is responsible for the overall leadership, operational effectiveness, guest experience, and financial performance of all Rooms Division functions. This includes the Front Office, Guest Relations, Concierge, Bell Desk, Switchboard, Night Audit, and Rooms-related performance systems.
A key focus of this role is to ensure:

Strong operational and financial controls within the Front Office
Exceptional guest relations and public relations delivery
Effective management and improvement of the Guest Voice feedback system
Consistent delivery of service excellence across all guest touchpoints

Key Responsibilities

Front Office Leadership & Operational Controls

Oversee all Front Office operations, ensuring smooth management of arrivals, departures, reservations, room allocation, billing, and guest information management.
Implement and enforce controls across cashiering, credit procedures, billing accuracy, room key security, and float management.
Optimize room assignment processes to ensure maximum occupancy, revenue, and guest satisfaction.

Guest Relations & Public Relations

Maintain a highly visible presence in the lobby and public areas, especially during peak arrival and departure periods.
Lead the Guest Relations team in delivering warm, personalised, and proactive guest service.
Handle VIP arrivals, ensuring personalised amenities, room checks, and exceptional service delivery.

Management of Marriott Guest Voice (Guest Experience System)

Serve as the primary owner and administrator of the Guest Voice feedback platform.
Monitor daily, weekly, and monthly Guest Voice results, including GSS scores, sentiment trends, and guest comments.
Lead the Guest Voice “action planning” process with all operational departments.

Qualifications & Competencies

Degree or Diploma in Hospitality Management or related field.
Minimum 5 years of Rooms Division or Front Office leadership experience, preferably in an upscale hotel environment.
Strong understanding of Front Office financial controls, guest service standards, and systems management.
Experience with guest satisfaction metrics

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Overview
We are recruiting!
Our client in Lusaka is looking for a Complex Maintenance Manager to join their team for a job vacancy within the hospitality industry.
The Complex Maintenance Manager is responsible for the overall maintenance, safety, functionality, and condition of all facilities, systems, and equipment. This includes:

Guest Bedrooms and Suites
Three Restaurants and Bars
Swimming Pool and Pool Bar Area
Lusaka International Convention Centre 
Water Purification Plant & Sewer Treatment Plant
Nine Standby Generators
Staff Accommodation Villages

Full-time job listings
Key Responsibilities

Property Maintenance & Asset Management

Oversee the maintenance, repair, and efficient operation of all facilities, equipment, utilities, and systems across the resort.
Ensure guest rooms, public areas, back-of-house spaces, restaurants, bars, and convention centre facilities are maintained to the highest standards.
Maintain all mechanical, electrical, plumbing (MEP), HVAC, refrigeration, and kitchen equipment in optimal working condition.

     2.Preventive Maintenance & Compliance

Develop, implement, and manage a comprehensive Preventive Maintenance Plan (PMP) for all equipment, buildings, and infrastructure.
Conduct regular inspections to identify wear, structural integrity issues,
safety hazards, and maintenance needs.

Generators, Utility Systems & Plants

Oversee the operation and maintenance of nine standby generators to ensure uninterrupted power supply.
Manage the water purification plant and ensure potable water standards are met at all times.

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Overview
We are recruiting!
Our client in Lusaka is looking for a Complex Food And Beverage Manager to join their team for a job vacancy within the hospitality industry.
F&B Manager – Key Responsibilities (Summary)
• Operational Leadership: Ensure smooth daily operations, SOP compliance, and coordination across outlets.
• Guest Service: Champion guest-first culture, resolve complaints, and monitor satisfaction.
• Financial Management: Drive profitability through cost control, reporting, supplier management, and revenue strategies.
• Team Leadership: Mentor and train staff, conduct reviews, and foster a positive work environment.
• Menu & Beverage Programs: Collaborate on menu design, beverage innovation, and seasonal offerings.
• Marketing & Events: Partner with marketing to deliver promotions, themed events, and food festivals aligned with brand identity.
Qualifications & Competencies

Diploma or Degree in Hospitality Management or related field; relevant certifications an advantage.
Minimum 5 years of progressive Food & Beverage management experience, preferably in a luxury hotel or resort environment.
Strong leadership, communication, and interpersonal skills.
Proven record in cost control, budgeting, and financial performance.
Outstanding guest service orientation with excellent problem-solving abilities.
Strong organizational skills and attention to detail.

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