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Join our leadership team and help transform ZAMPOST into a modern,
customer-focused and performance-driven institution.
Job Title:  Director Human Capital & Administration
Grade: ZPSC2
Department: Human Capital & Administration
Reporting Line: Postmaster General
The Zambia Postal Services Corporation (ZAMPOST), a Statutory Body established under the Postal Services Act No. 22 of 1994, is undergoing a transformation process aimed at enhancing operational efficiency and service delivery. The Corporation invites applications from suitably qualified and experienced individuals to fill the position of Director Human Capital & Administration.
Purpose of Role
To provide strategic leadership in the management of human capital and administration by developing and implementing policies, systems, and practices that attract, develop, retain, and motivate a high-performing workforce. The role ensures effective industrial relations, organizational development, and efficient administrative support services to enable ZAMPOST to achieve its corporate strategy.
Duties and Key Responsibilities
1.     Develop and implement the Human Capital and Administration strategy in line with ZAMPOST’s Strategic Plan.
2.     Provide advice to management and the Board on workforce planning, talent management, and organizational development.
3.     Oversee recruitment, selection, and placement of staff in line with approved structures.
4.     Develop and implement performance management systems to enhance productivity.
5.     Ensure competitive remuneration, rewards, and employee benefits that align with industry benchmarks.
6.     Manage employee relations, grievance handling, and disciplinary procedures in compliance with the Employment Code Act and other labour laws.
7.     Foster collaboration with trade unions and maintain constructive labour relations.
8.     Drive continuous learning and capacity building to enhance staff competencies.
9.     Oversee leadership development and succession planning.
10. Ensure effective provision of office administration, transport, and general support services.
11. Oversee occupational health, safety, and wellness programs.
12. Develop, review, and enforce HR policies, procedures, and administrative guidelines.
13. Ensure compliance with statutory and regulatory requirements.
14. Develop and manage the Human Capital & Administration budget.
15. Ensure cost-effective utilization of resources.
16. Carry out any other duties commensurate with the position as may be assigned from time to time.
Qualifications and Experience:
·  Master’s degree in Human Resource Management, Public Administration,
Business Administration, or related field.
·  Bachelor’s degree in Human Resource Management, Business Administration, Public Administration, or equivalent.
·  A minimum of 10 years progressive experience in HR and Administration, with at least 5 years at senior management level.
·  Full Membership with the Zambia Institute of Human Resource Management (ZIHRM).
Personal Attributes:
Strong leadership, communication, and strategic management skills; high integrity and professionalism.
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Republic of ZambiaCIVIL SERVICE COMMISSIONP.O. BOX 50138LUSAKA

JOB ADVERTISEMENT NO. 1 OF 2025

The Civil Service Commission invites applications from suitably qualified serving officers to fill vacant positions under the Ministry of Minerals Development, Minerals Regulation Commission.
JOB TITLE
MANAGER – INTERNAL AUDIT (1) VACANCY
GRADE
MRC 03
UNIT
INTERNAL AUDIT

SCOPE AND DUTIES FOR MANAGER – INTERNAL AUDIT
The Manager – Internal Audit within the Minerals Regulation Commission will perform the following functions to ensure management on the effectiveness of internal controls, governance, and risk management:
(a) Undertakes effectively the provision of appropriate advice to management and the board on weaknesses in internal control systems in order to facilitate corrective action;(b) Supervises timely development and implementation of audit work plans and programmes in order to ensure adherence to audit controls;(c) Supervises timely the conduct of special and planned audit assignments in order to provide assurance on internal controls and governance systems;(d) Supervises effectively the provision of secretariat services to the Audit and Risk Committee in order to facilitate their operations;(e) Supervises effectively the evaluation and review of risk management interventions in order to ensure their adequacy;(f) Supervises effectively audit verification in order to determine the existence and value of assets and assess effectiveness and efficiency of internal controls;(g) Supervises efficiently the monitoring of the implementation of internal and external audit recommendations in order to confirm management action.

(h) Supervises effectively the review of responses to external audit queries, including Public Accounts Committee queries, in order to ensure provision of appropriate responses;(i) Supervises effectively the maintenance of internal audit database in order to facilitate tracking of audit recommendations for informed decision making;(j) Supervises effectively the utilization of human, financial, and other resources in the unit in order to facilitate the attainment of objectives; and(k) Supervises timely the development of work plans and implementation of the performance management system in order to monitor, evaluate, and enhance performance.

REQUIRED ACADEMIC AND PROFESSIONAL QUALIFICATIONS
(d) Grade Twelve (12) School Certificate;(e) Degree in Accountancy / Internal Auditing, Full ACCA, CIMA, CIA, CA Zambia, or equivalent; and(f) Member of IIA Zambia.

MINIMUM RELEVANT PRE-JOB EXPERIENCE
6 years

DESIRED COMPETENCIES
(a) Thorough knowledge of internal auditing standards, principles, and practices in line with the International Standards for the Professional Practice of Internal Auditing (ISPPIA);(b) Strong understanding of risk-based auditing, governance, internal controls, and compliance frameworks within the public sector and regulatory institutions;(c) Demonstrated experience in developing, implementing, and monitoring annual audit plans and internal control systems;(d) Proficiency in financial and operational audit techniques, forensic auditing, and performance audits;(e) Familiarity with relevant financial legislation, including the Public Finance Management Act, Public Procurement Act, and related statutory instruments;(f) Competence in identifying, assessing, and mitigating operational and financial risks;(g) Proficiency in the use of audit management software and data analytics tools for continuous auditing and monitoring;(h) Ability to prepare high-quality audit reports with clear, actionable recommendations;(i) Strong leadership skills with the ability to guide and mentor audit teams to achieve institutional audit objectives;(j) Excellent planning, organisational, and project management abilities to ensure timely completion of audit assignments;(k) Ability to maintain independence, objectivity, and confidentiality in executing audit duties;(l) Strong decision-making and analytical thinking skills, particularly in complex or sensitive audit situations; and(m) Ability to foster collaboration and constructive engagement with management and external stakeholders.

DESIRABLE PERSONAL ATTRIBUTES
(a) High levels of integrity, honesty, and ethical conduct, consistent with the professional standards of auditing;(b) Strong attention to detail, accuracy, and commitment to quality assurance in all audit processes;(c) Excellent written and verbal communication skills, with the ability to present audit findings clearly and persuasively;(d) Sound judgment, discretion, and professionalism in handling confidential information;(e) Proactive, results-oriented, and self-motivated, with a commitment to continuous improvement;(f) Resilient, adaptable, and able to work effectively under pressure and tight deadlines; and(g) Commitment to promoting transparency, accountability, and good governance within the Minerals Regulation Commission.
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Republic of ZambiaCIVIL SERVICE COMMISSIONP.O. BOX 50138LUSAKA

JOB ADVERTISEMENT NO. 1 OF 2025

The Civil Service Commission invites applications from suitably qualified serving officers to fill vacant positions under the Ministry of Minerals Development, Minerals Regulation Commission.

JOB TITLE: MANAGER – PROCUREMENT (1) VACANCYGRADE: MRC 03UNIT: PROCUREMENT

SCOPE AND DUTIES FOR MANAGER – PROCUREMENT
The Manager – Procurement within the Minerals Regulation Commission will perform the following functions to ensure supervision on the procurement of goods, services, and works in order to meet end user requirements:
(a) Supervises effectively the development and implementation of the Procurement plan in order to guide the procurement process and facilitate decision making;(b) Supervises effectively the provision of secretariat services to the Procurement Committee in order to facilitate the conduct of meetings;(c) Supervises timely the preparation of bidding documents in order to ensure transparency in tendering procedures and facilitate compliance with regulations;(d) Supervises timely procurement of goods, works, and services in order to meet end user requirements;(e) Supervises periodically preparation of Procurement Reports in order to facilitate decision making;(f) Supervises timely preparation of work plans and implementation of the performance management system in order to monitor, evaluate, and enhance performance; and(g) Supervises effectively human and other resources in order to facilitate attainment of set objectives.

REQUIRED ACADEMIC AND PROFESSIONAL QUALIFICATIONS
(a) Grade Twelve (12) School Certificate;(b) Bachelor’s Degree in Purchasing and Supplies or its equivalent; and(c) Member of the Zambia Institute of Purchasing and Supply.

MINIMUM RELEVANT PRE-JOB EXPERIENCE
6 years

DESIRED COMPETENCIES
(a) Comprehensive understanding of public procurement laws, regulations, and procedures, including the Public Procurement Act and its accompanying regulations;(b) Proven experience in developing and implementing procurement strategies, annual procurement plans, and supplier management frameworks;(c) Strong competence in tendering processes, contract management, evaluation of bids, and negotiation of procurement agreements;(d) Ability to ensure compliance with legal and regulatory frameworks governing public procurement and asset disposal;(e) Proficiency in the use of e-Government Procurement (e-GP) systems and other procurement management software;(f) Solid understanding of financial management principles, budget control, and cost optimisation in relation to procurement activities;(g) Experience in preparing accurate and comprehensive procurement reports, documentation, and audit responses;(h) Capacity to promote transparency, accountability, and value for money in all procurement activities;(i) Strong leadership and supervisory skills with the ability to guide and motivate procurement teams towards achieving institutional objectives;(j) Excellent planning, coordination, and project management abilities to manage multiple procurement activities simultaneously;(k) Ability to make sound, timely, and ethical decisions in complex procurement environments;(l) Competence in stakeholder management, including collaboration with suppliers, user departments, regulatory bodies, and oversight institutions; and(m) Proven ability to build institutional procurement capacity and ensure compliance with best practices and statutory requirements.

DESIRABLE PERSONAL ATTRIBUTES
(a) High levels of integrity, professionalism, and impartiality in all procurement dealings;(b) Strong analytical and problem-solving abilities with attention to detail and accuracy;(c) Excellent interpersonal, negotiation, and communication skills, both written and verbal;(d) Results-oriented, proactive, and innovative, with a commitment to efficiency and continuous improvement;(e) Ability to work effectively under pressure, meet deadlines, and maintain confidentiality;(f) Demonstrated commitment to transparency, accountability, and ethical conduct in public procurement; and(g) Self-motivated, adaptable, and able to maintain composure in challenging situations.

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Republic of ZambiaCIVIL SERVICE COMMISSIONP.O. BOX 50138LUSAKA

JOB ADVERTISEMENT NO. 1 OF 2025

The Civil Service Commission invites applications from suitably qualified serving officers to fill vacant positions under the Ministry of Minerals Development, Minerals Regulation Commission.
JOB TITLE: MANAGER – INFORMATION COMMUNICATION AND TECHNOLOGY (1) VACANCYGRADE: MRC 03DIRECTORATE: HUMAN RESOURCE & OPERATIONS

SCOPE AND DUTIES FOR MANAGER – INFORMATION COMMUNICATION AND TECHNOLOGY
The Manager – Information Communication and Technology within the Minerals Regulation Commission will perform the following functions to facilitate seamless user access to ICT services and e-services and contribute to achievement of strategic goals:
(a) Manages the development and implementation of the e-Mine strategy in order to provide a framework for the provision of ICT services;(b) Manages the design, development, implementation, and maintenance of Information Systems in order to satisfy end user needs and ensure adherence to the organization’s ICT policy guidelines;

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(c) Manages the design, implementation, and management of ICT infrastructure in order to facilitate smooth operations of information systems and ensure availability of e-services;(d) Manages effectively the provision of software, hardware, and network support services for users in order to resolve their issues;(e) Manages periodically the holding of capacity building programs for Commission staff in order to impart requisite skills to utilize IT resources;(f) Manages timely the development, review, and certification of back-up and disaster recovery procedures in order to maintain effective disaster recovery sites in case of an accident or sabotage;(g) Ensures effectively security and privacy of information systems, communication lines, and equipment in order to safeguard electronic resources and prevent unauthorized access;(h) Manages effectively the development, dissemination, and enforcement of ICT standards and policies in order to ensure compliance and quality assurance;(i) Manages timely development of individual and sectional work plans in order to monitor and evaluate performance; and(j) Manages effectively human, financial, and other resources in order to ensure attainment of set objectives.

REQUIRED ACADEMIC AND PROFESSIONAL QUALIFICATIONS
(a) Grade Twelve (12) School Certificate;(b) Degree in Computer Science / Information Technology or equivalent; and(c) Member of the Information and Communications Technology Association of Zambia (ICTAZ).

MINIMUM RELEVANT PRE-JOB EXPERIENCE
8 years with 2 years at management level

DESIRED COMPETENCIES
(a) Comprehensive knowledge of Information and Communication Technology (ICT) systems, infrastructure management, and emerging digital technologies;(b) Proven experience in developing and implementing ICT strategies, policies, and frameworks aligned with institutional goals;(c) Strong proficiency in network administration, cybersecurity, data management, and systems integration;(d) Expertise in enterprise information systems, database administration, and cloud-based solutions;(e) Competence in managing ICT projects, including system upgrades, software deployment, and technology optimization;(f) Sound understanding of ICT governance, data protection, and information security standards in line with national and international best practices;(g) Experience in disaster recovery planning, business continuity management, and ICT risk assessment;(h) Proficiency in ICT budgeting, procurement of technology solutions, and vendor contract management;(i) Familiarity with automation and digital transformation initiatives within public sector or regulatory environments;(j) Strong leadership and team management skills with the ability to supervise and develop a high-performing ICT team;(k) Strategic planning capabilities to align ICT initiatives with the Commission’s mandate and operational priorities;(l) Excellent problem-solving and decision-making abilities, particularly in complex technical environments;(m) Ability to manage multiple ICT projects concurrently while ensuring quality, timeliness, and compliance;(n) Strong stakeholder management and communication skills to effectively engage with internal departments, government agencies, and service providers; and(o) Capacity to foster innovation and continuous improvement in ICT service delivery.

DESIRABLE PERSONAL ATTRIBUTES
(a) High levels of integrity, accountability, and professional ethics in managing information systems and data;(b) Strong analytical and critical thinking skills with attention to detail;(c) Excellent communication, interpersonal, and presentation skills, both written and verbal;(d) Innovative, results-oriented, and proactive in driving digital transformation initiatives;(e) Resilient, adaptable, and able to perform effectively under pressure and changing technological environments;(f) Demonstrated commitment to confidentiality, cybersecurity, and responsible data stewardship; and(g) Self-motivated, disciplined, and committed to continuous professional development in ICT trends and best practices.
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Location:  Zambia

Contract Type:  Permanent contract

Job Description available in English

About BIA

BIA Group is active in the sales, rentals and after-sales services of equipment intended for public works, mines, quarries and transport. The Group operates in Europe, Africa and Asia and has more than 1300 enthusiastic employees.

Summary

For all Komatsu product lines represented, the aim of this position is to :
• Provide advanced technical expertise on all breakdowns/ Services cases escalated by the countries and the Central Teams
• Monitors and follows-up all technical support issues between Komatsu and relevant BIA Country organizations, acting as a single point of contact between OEM’s and BIA organization for technical topics
• Maximize BIA claim recoveries (all aspects: quantity, quality , leadtime)
• Comply with the OEM standards, obligations, tools and processes
• Challenge countries on OEM obligations to reach OEM standards
• Develop product support knowledge and expertise of BIA after market teams (including trainings)

What will be your responsibilities?

1. General
• Provide best in quality and in time technical support to After market internal customers.
• Ensure that the after market community complies strictly with all OEM’s claims and technical obligations
• Develop and maintains effective quality feedback processes to support the OEM’s.
• Ensure management and distribution of all technical information received from the OEM’s to the BIA Organization are in place and monitored.
• Prepare and submit required reports and feedback (including Action Plans, statistics and progress reports on Technical issues) to BIA local management and Group Technical Support Manager Komatsu.
• Perform state of the art claim files towards the OEM and maximize claim recovery. Monitor and supervise the full claim value chain : From claim submission to claim reimbursment to customers.
• Conduct regular meetings and organizes monthly reporting on Technical Support topics (Technical issues, FC’s, TSI’s, SIRs, PRR,etc) with OEM’s and with BIA aftermarket community
• Perform remote or on-site technical investigations on major technical issues respecting communication paths between BIA local team, OEM and customers. This includes regular visits on-site (Construction & mining job sites) to support resolution of issues with site teams and customers.
• Perform analysis and support deployment of digital solutions (Smartfleet, OEM programs..) to support technical investigations.
• Strict follow up of BIA and customers safety obligations
2. Communication
• Ensure full organizational alignment and related communication
• Facilitate and actively promote sharing of best practices across countries through the creation of a community of technical support teams.
• Escalate on-time high urgency/high visibility issues and blocking points to local Management and Group Technical Support Manager Komatsu
• Provide on a regular basis status of team workload, performance on defined KPIs, progress on projects to raise attention on current performance, workload, risks for the organization
3. Training
• Train, coach and improve technical competencies of the local technical teams
• Perform when required technical trainings
4. Projects
• Develop projects on technical scope based on organization needs

Who are we looking for?

Mechanical or Electro-mechanical Engineer diploma or equivalent in experience
Min 10 years’ experience as Technical Engineer on heavy machinery or similar environment

 
SOFT SKILLS

Technical and professional expertise
Result orientation
Customer focus
Developing & coaching other
Teamwork

 
TECHNICAL SKILLS

Knowledge of Komatsu
Knowledge of dealer’s processes
Customer Support oriented
Technical Support oriented
Process and KPI oriented
Presentation / training skills
Communication / Negotiating skills

What’s in it for you?

A permanent contract
A competitive salary and an interesting package of extra-legal benefits
A human sized company with international dimension, encouraging autonomy and team spirit
Cooperate in a team with experienced and passionate colleagues within a successfully growing family-owned company
Benefit from a challenging career opportunity with an extensive training program
In this challenging job you get the possibility to take initiative and further develop the function

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Closing date for applications is: 2 November 2025
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
We welcome applications from candidates who meet some but not all of the criteria listed below.
We are hiring a Business Development Manager
 
ACCA is seeking a results-driven Business Development Manager in Zambia to join our Relationships team, reporting directly to the Zambia Country Head.
 
This is a role at the centre of our business growth, maintaining and creating strategic employer partnerships, opening commercial opportunities, and strengthening ACCA’s reputation as the trusted partner for finance and business transformation.
What you will do:
 

Build and grow employer partnerships that fuel ACCA’s growth
Drive revenue and measurable results through commercial acumen
Present ACCA’s value proposition with impact and influence
Manage key accounts and open new business opportunities
Present ACCA’s propositions on various platforms
Report on progression against ambitions
Experiential activations

What we are looking for:
 

Strong commercial acumen with a proven track record of results
Exceptional networking and presentation skills confident at all levels, up to boardroom
Strong Business to Business management experience
Skilled relationship-builder and negotiator
Experience in business development, B2B sales, or professional services

Why join us?

Be at the forefront of ACCA’s growth agenda
Influence business and finance talent development in Zambia
Thrive in a global, purpose-driven organisation

Our benefits
 
We strive to create an environment where you can prioritise your wellbeing and so have designed our benefits to give you the power to do so. Our core benefits include medical cover, life assurance and long term disability cover. We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.
 
We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
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Job Description

Project Description 
There has been renewed interest in common services to improve coordination and coherence of representative offices of United Nations agencies at the national and regional levels and achieve cost savings in line with the UN Secretary General’s report on the repositioning of the United Nations Development System (UNDS). Against this backdrop of UNDS reform, it was established the Business Innovation Group (BIG) to reaffirm UN agencies commitment to increasing in value for money in the UN system through transformational change in management of back office functions and putting emphasis on the importance of common services for the streamlining operating practices. Indeed, it is expected that the establishment of common services will reduce the internal transaction costs, improve the quality of programme delivery while increasing savings over externally sources goods and services. It is a critical enabler for effective delivery of UN development programmes by the UN country Team (UNCT).
In so doing, the first step is to set-up systems and mobilize adequate resources to enable the UN leadership in Zambia restructure the project management of common services based on recommendations from audits and other UN agencies. The purpose of the restructuring is to help UNDP assure its leadership role in ensuring effective and timely reporting with increased traceability and accountability.
Due to the complexity of the Common Services and involvement of many UN Agencies in Zambia, it was seen as necessary to have a dedicated UN Construction and Facilities Management Analyst who will perform the functions of manage the overall facilities of the UN Common Services starting from the workplan, through the implementation, monitoring and reporting stages and also support the implementation of the Business Operations Strategy (BOS) spearheaded by the Operations Management Team (OMT).
The Construction and Facility Management Analyst will plan, organize, and direct construction activities within the timeline specified for each project including detailed design and documentation, tendering, construction and supervision/quality assurance. In addition, S/he will manage all Common Premises facilities. The Construction and Facility Management Analyst will work in close collaboration with the operational personnel from UN agencies and UNDP operations as Administrative Agen
Scope of Work 
1. Construction and Engineering Project Management

Plan, organize, and direct construction and repair projects from detailed design and documentation through tendering, construction, and supervision/quality assurance;
Implement projects, or parts of larger projects, relating to the construction, repair, and refurbishment of buildings, facilities, and related structures;
Monitor and report on the progress of all engineering projects, ensuring they are completed within specified timelines;
Coordinate specific work projects with other internal units and sections;
Apply sustainable and environmental design techniques during the design development process.

2. Facility Maintenance and Operations Management

Supervise the maintenance of all UN House and UN Annex building facilities (e.g., carpentry, plumbing, masonry, painting, sign-making);
Perform regular building inspections and prepare detailed reports on repairs conducted and resources required for future maintenance;
Manage and control the energy efficiency of the facilities and promote corrective actions in user behavior;
Supervise assigned staff and ensure the availability of resources to deliver quality maintenance services;
Coordinate space allocation, relocation, and updates to the shared space plan for UN House and UN Annex;
Facilitate the timely provision and preparation of spaces, rooms, and venues for meetings, workshops, and official functions.

3. Contract and Vendor Management

Oversee and evaluate work performed by contractors to ensure efficiency and quality;
Supervise the implementation of service contracts and Long-Term Agreements (LTAs) under their domain (e.g., fumigation, cleaning/housekeeping, firefighting systems, gardening, garbage collection);
Prepare scopes of work for maintenance projects, minor engineering projects, and service contracts;
Coordinate with outsourced maintenance contractors to maximize productivity and resolve any deviations from set requirements.

4. Administrative, Procurement, and Reporting Duties

Prepare and process requisitions for tools, engineering materials, and spares for building management;
Carry out technical evaluations for requisitioned materials and service contracts;
Raise requisitions, certify work completion, perform Receipt and Inspection (R&I), and initiate Payment Requests for building management activities;
Maintain and monitor the status list of Purchase Orders (POs) and Shopping Carts for the building management area;
Process petty cash purchases as directed;
Maintain an updated inventory list of assets/items related to building maintenance;
Develop and maintain internal procedures and operational arrangements;
Monitor and report on Environmental Management System (EMS) achievements to senior management;
Effectively attend to all incoming Service Requests (SRs), maintain records of completed SRs, and contribute to monthly SR reports.

5. Safety, Compliance, and Team Support

Promote health and safety awareness among all unit staff, implement safety control measures, and provide appropriate safety equipment and gear;
Co-ordinate Environmental Management System (EMS) related actions;
Ensure effective supervision, guidance, and training of assigned staff;
Deputize for other Common Services staff during periods of leave or unplanned absence;
Perform any other related tasks as required by the Common Services Manager.

6. Supports Knowledge Building and Knowledge sharing in the country office

Training of staff on the administrative procedures;
Briefing/debriefing of staff members on issues relating to area of work;
Sound contributions to knowledge networks.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization
Institutional Arrangement
Under the overall guidance of OMT Chair and the direct supervision of the Common Services Manager, the Construction and Facility Management Analyst will be responsible for maintenance management of the UN Common Premises in Zambia including contract management; daily management of the facilities and liaison for construction projects, repairs, refurbishments and other similar projects related to the building.
Core Competencies:
Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline.
Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements.
Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback.
Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible.
Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident.
Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships.
Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination.
Cross-Functional & Technical competencies
Business Directions & Strategy: System Thinking 

Ability to use objective problem analysis and judgement to understand how interrelated elements coexist within an overall process or system, and to consider how alerting one element can impact on other part of the system.

Business Development: Knowledge Generations

Ability to research and turn information into useful knowledge, relevant for context, or responsive to a stated need.

Business Development: Collective intelligence design

Ability to bring together a diverse group of people, data information or ideas and technology to design the services and solutions

Business Management: Project Management

Ability to plan, organize, prioritize, and control resources, procedures, and protocols to achieve the specific goals.

Business Management: Partnership Management

Ability to build and maintain partnerships with wide networks of stakeholders Governments, civil society and private sectors, experts and others in line with UNDP Strategy and polices.

Business Management: Risk Management 

Ability to identify and organize action around mitigation and proactively managing the risk.

Partnership management: Relationship Management

Ability to engage with a wide range of public and private partners, build, sustain and/or strengthen working relations, trust and mutual understanding

Minimum Qualifications
Min. Education requirements

Advanced university degree (master’s degree or equivalent in Civil Engineering or related field is required or
A first-level university degree (bachelor’s degree) in a relevant field in combination with an additional two years of qualifying experience will be given due consideration in lieu of the advanced university degree.

Min. years of relevant work experience

Minimum of 2 years (with master’s degree) or 4 years (with bachelor’s degree) of relevant experience at the national and/or international level in facilities management & civil engineering or other relevant areas including one year of experience in facility management.

Required skills

Experience in the usage of computers and construction and architecture software packages and web-based management systems.

Desired skills in addition to the competencies covered in the Competencies section

Having qualifications in Administration is an asset considering that the job requires the management of contractors;
Experience working in or directly with relevant Ministries of related fields is an asset;
Experience with UN and UNDP procedures is a strong asset and distinct advantage. However, experience working with other international development organization could be considered;
Demonstrated ability to work and adapt professionally and effectively in a challenging environment is an asset;
Demonstrated ability to work effectively in a multicultural team of international and national personnel is desired;
Experience in project management, monitoring and quality assurance is an asset.

Required Language(s)

Fluency in English is required.

Professional Certificates:      N/A
Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.

Required Skills

Experience in the usage of computers and construction and architecture software packages and web-based management systems.

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RELATIONSHIP MANAGER (4)
First Alliance Bank is hiring for a RELATIONSHIP MANAGER (4).
Interested candidates are requested to apply, if they meet the below requirements.

Job Purpose:
We are seeking a dynamic and results-driven Relationship Manager to join our team. The successful candidate will be responsible for managing and expanding customer relationships, understanding client needs and delivering tailored financial solutions to ensure customer satisfaction and loyalty.

Key Requirements:

Develop and maintain strong relationships with personal and business banking clients

Job search platform

Preferred Qualification:

Closing date for applications is 10th November ,2025.
For all interested candidates, please email an updated CV and relevant qualifications to undefined
Relationship Manager – 04Location: Lusaka (3) and Ndola (1)

Educational Background:

Degree in Banking or a Business/Commercial field.

An MBA will be an added advantage.

Must be a member of a relevant professional body (i.e. ZIBFS, ZICA, etc).

Professional Experience:

Should have at least a minimum of 5 years’ experience in business development and customer Relationship Management in a well-established commercial bank.

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First Alliance Bank is hiring for a SALES MANAGER (2) – 1 LUSAKA, 1 NDOLA.
Interested candidates are requested to apply, if they meet the below requirements.

Job Purpose:
The Sales Manager will be responsible for all sales, operations and compliance of the digital sales department as well as mentoring and development of sales staff. The sales Manager will also be responsible for growing POS sales through effective business development and managing relations with retail, corporate and SMES.
Job seeker resources

Key Requirements:

Formulating and implementing marketing strategies to attain the set POS targets
Identify opportunities to bring in new business
Ensuring compliance to the anti -Money Laundering Act and know your customer
(KYC) policy and compliance with all statutory requirements
Advising distributors and dealers on policies and Standard Operating Procedures
Translate Sales Department strategy into target per sales Officer
Share Strategy with the Chief Business Officer for approval
Create and implement and monitor sales plans and hold daily meetings
Planning and managing the customer experience and customer complaints for the
Preparing and Analysing profit and loss statements for the department and maintaining positive financials and ensuring optimal level of customer services
Identify potential strategic partners/relationships to enhance markets share
Managing the promotion of all the bank products and services
Follow up to track scheduling of appointments with the customers
Maintain oversight of all call reports generated
Manage and optimise sales budgets to maximise revenue and profitability
Develop and track key performance indicators (KPIs)to measures sales and
Ensure accurate and timely financial reporting and forecasting
Prepare sales budget and projections
Develop and maintain strong relationships with key customers and decision makers
Identify and persue new business sales
Ensure customer satisfaction and resolve customer complaints

Preferred Qualification:

Bachelor’s degree in Banking/Commercial Fied,
An MBA is an added advantage
Professional certifications such as ACI, or equivalent.
Minimum of 5 years of experience in sales, with at least 2 years in a leadership role.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and interpersonal skills.
Ability to work effectively in a fast-paced, dynamic environment.
Member of relevant professional body

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Must have skills

• Strategic Partnering and Business Alignment • High-Impact HR Business Partnering • HR Leadership Excellence • Change Catalyst and Culture Builder • People Management and Team Development

Qualifications

·       Bachelor’s degree in Human Resources Management or a related field.
·       ZAQA-certified qualifications are mandatory.
·       Membership with the Zambia Institute of Human Resource Management (ZIHRM) is required.
·       Minimum of 5 years’ experience in a senior HR leadership role, preferably within the FMCG or a similarly dynamic industry.
·       Strong knowledge of Zambian labor laws, HR best practices, and organizational development.
·       Demonstrated experience in leading HR strategy, change management, and talent development.
·       Proficiency in HR systems and Microsoft Office applications.
·       Experience outside the HR function will be considered an added advantage.

Job role
Job search platform

Yalelo, a leading organization in the fast-moving consumer goods (FMCG) sector, is seeking to appoint a highly experienced and strategic Head of Human Resources – Production. This senior leadership role is responsible for driving the HR agenda within the commercial division, ensuring alignment with business objectives and the delivery of a professional, efficient, and compliant HR service.
Location: Siavonga
Key Responsibilities
·       Develop and implement HR strategies that support the Production division’s operational and strategic goals.
·       Lead performance management, succession planning, and employee development programs.
·       Oversee recruitment, onboarding, and retention initiatives to attract and retain top talent.
·       Manage industrial relations, disciplinary procedures, and employee welfare programs.
·       Design and execute training and development plans across the business.
·       Ensure HR systems are optimized, data is accurate, and employees are trained on system functionalities.
·       Provide strategic HR reporting and insights to the Executive Leadership Team.
·       Coach and support line managers in people leadership and performance interventions.
·       Lead change management initiatives and contribute to building a high-performance culture.
·       Manage the HR budget and manpower planning processes.

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