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BAKERY PRODUCTION MANAGER
To technically manage, supervise and control bakery production processes to ensure that manufacturing processes run reliably and efficiently.
KEY RESPONSIBILITIES
·        Managing the day-to-day production schedule for the whole bakery in order to meet customer orders
·        Assessing project and resource requirements
·        Estimating, negotiating and agreeing budgets and timescales with clients and managers
·        Re-negotiating timescales or schedules as necessary
·        Determining quality control standards
·        Overseeing production processes
·        Collaborate in formulating and enforcing company policies while directing and coordinating all bakery production activities to meet short to mid-term growth objectives
·        Ensuring that the bakery is adequately stocked with quality baking ingredients and supplies to avoid run-outs of raw materials
·        Ensuring that baking tools, utensils, and equipment are properly cleaned and sanitized.
·        Organizing the repair and routine maintenance of production equipment
·        Ensuring compliance with all relevant laws and regulations, including licenses and health regulations.
·        Supervising staff and ensuring fair treatment of staff in accordance with labor laws and company policies.
·        Training staff to produce high-quality bakery items while following proper food handling procedures.
 MINIMUM REQUIREMENTS & COMPETENCIES
·        Diploma or better in bread making industry
·        4 years’ experience in bread making or confectionery industry
·        Knowledge of pastry and confectionary art will be added advantage
·        Ability to work under pressure
·        Outstanding problem-solving skills
·        Excellent management skills
·        Effective communication skills
·        Exceptional customer service skills
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About HVGadgets
HVGadgets is Zambia’s fast-growing electronics brand connecting customers with top-quality gadgets from Dubai, China, and local stock.
Our mission: Tech. Convenience. Confidence.
We’re expanding our customer support operations and are hiring a full-time Customer Success Associate to help manage customer communication, order tracking, and service quality across multiple digital channels.
Role Overview
You will be the key link between our customers, operations, and marketing teams – ensuring every order and inquiry is handled promptly, clearly, and professionally.
This is a full-time, in-office role for someone who enjoys solving problems and building customer trust.
Responsibilities

Respond to customer messages via WhatsApp, email, and social media (Meta Business Suite).
Track orders and coordinate with the operations team to ensure timely delivery.
Manage product returns, exchanges, and support tickets.
Document customer interactions in Google Sheets / CRM and prepare weekly reports.
Collect feedback and identify ways to improve the overall customer experience.
Assist with live chat and support ticketing systems.

Requirements

Excellent communication skills in English (written and spoken).
Strong organisation and multitasking ability.
Professional and empathetic tone when dealing with customers.
Experience using Google Workspace and Meta Business Suite.
Must be based in Lusaka and available to work Monday – Friday, 09:00 – 17:00.
Previous experience in customer service, sales, or e-commerce support is an advantage.

Compensation

Starting salary: K3,500/month (first 3 months).
After confirmation: K5,000/month + performance bonuses.
Monthly performance reviews and clear growth opportunities.

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Twalumba Resort and Hotels is one of the most reputable leading Resort and Hotels in the hospitality industry dedicated to provide excellence and comfort to our clientele with a goal to provide customer satisfaction. We are looking for professionals to join our big team in the following positions:
Position: Lifeguard & Pool Attendant
Key Responsibilities:

Monitoring the pool area to ensure safety and enforce rules.
Responding promptly to emergencies and perform rescues if needed
Maintaining the cleanliness and chemical balance of the pool
Testing and regulating pH, chlorine, alkalinity, and other chemical levels every evening.
Ensuring no unsafe activities, such as jumping from rocks or rough play.
Preventing contamination by enforcing hygiene rules.
Supervising children and non-swimmers, ensuring they stay within arm’s reach.

Requirements:

Must Have a Minimum of Two Years Experience.
Must have Knowledge of pool chemical management.
Must be Responsible, alert, and attentive.
Must have the ability to work independently and as part of a team.
Must have done a course in lifesaving, first aid, and cardiopulmonary resuscitation (CPR)

Position: Security Guard
Key Responsibilities:

Monitoring premises through patrols.
Controlling access to buildings or events.
Responding to incidents and emergencies.
Enforcing rules and regulations to maintain safety.
Assisting visitors and staff as needed.

Requirements:

A minimum of 2 years’ experience in a corporate environment
Strong observational skills and attention to detail
Good communication and interpersonal skills
Ability to remain calm and composed in stressful situations
Physical fitness and alertness
Knowledge of security procedures and protocols
Reliability and integrity.

Position: Event DJ & Music Coordinator
Key Responsibilities:

Ensuring all sound and lighting equipment is in excellent working condition.
Adhering to event timelines, including setup, performance, and teardown.
Collaborating with event organizers to understand specific requirements and expectations
Creating and curate playlists for different segments.
Staying current with music trends and popular genres to keep playlists fresh and engaging.
Maintaining equipment, perform regular inspections, and report any technical issues.
Maintaining a positive, approachable demeanor to ensure a lively and enjoyable atmosphere
Coordinating with other staff and vendors to ensure smooth event flow.

Requirements:

Proven experience as a DJ, preferably in events or weddings.
Strong knowledge of sound and lighting equipment.
Excellent communication and coordination skills.
Creative with a good sense of musical taste and trends.
Reliable, responsible, and punctual
Ability to adapt quickly to different event styles and client preferences.

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Role Description
At KEB Beauty Shop, the shop attendant is responsible for creating a positive and pleasant shopping experience for customers while maintaining the store’s efficiency and operations.
Educational Requirements and attributes

Full Grade twelve Certificate
Certificate in Marketing and sales will be an added advantage.
Experience in the sales, ideally in a beauty shop or salon would be an advantage
Excellent attention to detail, problem solving,  ability to work well with others
Strong persuasive and communication skills
Patient and able to remain calm under pressure
Ability to use initiative
Customer service skills.

Key Responsibilities

Customer Service: Greeting and assisting customers in a friendly and professional manner. Providing product information, answering questions, and helping customers find the items they need.
Sales: Actively promoting products and services to increase sales. Suggesting complementary items, upselling, and cross-selling to enhance the customer’s shopping experience.
Cash Handling: Processing transactions, handling payments, and providing accurate change. Operating cash registers, handling mobile payments, or other payment systems.
Stocking Shelves: Replenishing merchandise on the sales floor to maintain adequate stock levels. Ensuring products are neatly displayed and organized.
Merchandising: Arranging and displaying products to attract customers and highlight promotions or new items effectively.
Inventory Management: Assisting with inventory counts and reporting discrepancies to management. Ensuring products are properly labeled with prices and information.
Handling Complaints: Addressing customer complaints and concerns in a professional and timely manner. Finding solutions to resolve issues and ensuring customer satisfaction.
Cleaning and Maintenance: Keeping the store clean, tidy, and organized. Performing routine cleaning tasks to create a pleasant shopping environment.
Product Knowledge: Staying informed about product features, specifications, and benefits to provide accurate information to customers.
Security: Monitoring the store for potential theft or shoplifting and reporting any suspicious activities to security or management.
Restocking: Unpacking and stocking merchandise received from suppliers in the storage area and restocking it on the sales floor.
Opening and Closing Duties: Preparing the store for opening and securing it at the end of the day. This may involve tasks like cash reconciliation, turning off lights, and setting the alarm.
Telephone and Online Support: Answering phone calls and assisting customers with inquiries or orders placed online.
Promotions and Events: Assisting with in-store promotions, sales events, and product launches.
Any other duties may be assigned.

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RESPONSIBILITIES:

Supervise front desk team
Manage room assignments
Handle customer inquiries
Maintain front desk operation

REQUIREMENTS:

Diploma in Hospitality or related field
Experience in front desk supervision
Excellent communication skills

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Job Title:        Sales & Marketing Officer
Location:        Lusaka, Zambia
Reports To:    Country Manager
Department: Sales & Marketing
This is a permanent position.
The Role:
The Sales & Marketing Officer will play a central role in driving a results-based finance clean cooking program in Zambia, responsible for achieving stove sales targets, strengthening retail and agent performance, and ensuring accurate sales and inventory tracking across all outlets. The role involves direct sales management, marketing execution, and close monitoring of stock flow to prevent leakage and support compliance with donor reporting requirements.
Key responsibilities include:
1. Sales & Distribution

Lead sales activities for EGA’s pellet stoves, pellets, and solar products within Zambia.
Support the RBF project rollout, targeting consistent stove sales with a focus on growth beyond baseline targets.
Build and manage relationships with all retail and agent outlets, ensuring each performs to agreed sales targets.
Plan and oversee weekly and monthly restocking, ensuring optimal product availability at all outlets.
Conduct weekly inventory spot checks to reconcile physical stock against recorded sales and detect any discrepancies or potential leakage.
Track performance and sales metrics per outlet, ensuring accountability and transparency in sales reporting.
Ensure availability of pellets in all retail outlets.

2. Marketing & Promotion

Develop and execute marketing campaigns, field activations, and customer awareness initiatives to increase product uptake.
Manage merchandising, in-store branding, and point-of-sale materials across all retail outlets.
Coordinate radio, social media, and community outreach campaigns aligned with national marketing strategy.
Gather customer feedback to inform marketing improvements and support communication outputs.

3. Market Development

Identify and onboard new retail agents and distribution partners in key markets around Lusaka.
Conduct ongoing market intelligence—tracking competitor activity, pricing, and customer trends.
Work with the Country Manager to prepare quarterly sales forecasts, budgets, and performance reviews.

4. Reporting & Coordination

Prepare detailed weekly and monthly sales reports, including outlet-level performance, marketing activities, and reconciled stock summaries.
Provide accurate data inputs to support RBF reporting requirements.
Collaborate with warehouse and finance teams to ensure consistency between sales data, delivery notes, and inventory records.
Maintain open communication with EGA’s regional management and marketing teams to align on strategy and execution.

Qualifications or specialized knowledge/experience required:

Degree in Marketing, Business Administration, or related field.
3–5 years of sales or marketing experience, preferably in renewable energy or clean cooking sectors.
Proven experience managing retail or agent networks and reconciling sales/inventory data.
Strong analytical and reporting skills; proficiency in Excel or digital POS systems preferred.
Fluency in English and at least one major Zambian language
Valid driver’s license and willingness to travel regularly to regional outlets.

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Job overview
Zalawi Haulage Limited is seeking experienced and reliable Truck Drivers to join our dynamic team. The successful candidates will be responsible for the safe and timely transportation of goods, materials, and equipment across various destinations, in line with company policies and transport regulations.
Responsibilities

Ensure the safe operation of company equipment (Truck)
Securing goods to prevent damage or loss during transit and handling (loading/unloading activities).
Conducting regular inspections to identify mechanical issues, performing basic maintenance, and reporting defects.
Conduct pre-trip checks on the condition of the truck.
Adhering to traffic laws, regulations, and safety standards to ensure vehicle and cargo safety.
Interact operations team to coordinate schedules, update delivery status, and address issues.
Adhere to company rules, regulations and policies.

Requirements

Proven experience in driving Mercedes Benz Trucks (Powerliner, Axor, and Actros), Man Diesel and Scania.
Minimum of Grade (12) certificate and must have the ability to read and write.
Must have a minimum of 3 years work experience in international/cross border driving.
Must be a Zambian citizen with a Green National Registration Card.
Must have a valid passport.
Must have a valid CE, PSV, DG License.
Must have traceable proof of previous work experience.

Application Requirements

Curriculum vitae with 3 traceable referees
Copy of NRC
Copy of valid Passport
Copy of valid drivers license
Copy of COVID-19 vaccination certificate
Any other supporting documents.

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Profile
We are looking for an enthusiastic results driven individual to fill this vacancy.
Experience and Qualifications:
·        Grade 12 certificate.
·        Kapiri Mposhi Resident.
·        Tertiary education qualification is an added advantage.
·        Previous quick service shop experience at management level is an advantage.
·        Fluency in English.
Attributes:
·        Ability to handle pressure.
·        Attention to detail.
·        Enjoys working with people.
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Profile
We are looking for a dedicated individual to feel this vacancy.
Experience and Qualifications:
·        Grade 12 certificate.
·        Kapiri Mposhi Resident.
·        Tertiary education qualification is an added advantage.
·        Previous Quick Service Restaurant (QSR) experience at management level is an advantage.
·        Fluency in English.
Attributes:
·        Ability to handle pressure.
·        Attention to detail.
·        Enjoys working with people.
·        Hands on approach to leadership.
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