Job Region: Zambia

Role Title: Head of Operations
Line Manager: Country Director (CD)
Location & Travel: Based in Ndola – with approximately 30% travel to any other location which forms part of the premises of the organisation or elsewhere as may reasonably be required by the organisation
Line Management Duties:   
This is a senior management role, line managing five (5) employees
Salary: Competitive
About Promoting Equality in African Schools (PEAS)
PEAS is transforming education across sub-Saharan Africa. We support over 225,000 young people each year in marginalised communities across Uganda, Zambia, and Ghana, helping them succeed from their first day in school through to secondary graduation.
We believe every young person should have access to quality education that equips them with the knowledge and skills to lead fulfilling, successful lives after school. PEAS operates one of the largest school networks in sub-Saharan Africa, with a strong focus on secondary education. Over 20,000 students attend our 38 schools annually. Beyond our own schools, we apply over 16 years of practical experience to support and improve education in more than 300 partner schools, extending our reach to 225,000+ learners every year.
Our award-winning programmes are designed and delivered by Africans for Africans. Evidence shows that our students, many from the vulnerable households, make faster learning progress, while our girls grow in confidence and are better prepared for life after school.
Role Summary
This role is critical in supporting the PEAS Zambia Country Director to ensure that the organisation is financially sustainable, operationally sound, and strategically aligned to deliver on its mission to expand access to quality secondary education in underserved communities.
Roles and Responsibilities

Leadership and Strategy

A key leader on the PEAS Zambia Country Strategic Team (CST), providing critical strategic and thought leadership on topics across the organisation to ensure overall delivery of the PEAS Zambia strategy.
Working in partnership with the Director of Programmes to ensure PEAS schools are operating effectively and are exemplar across Access, Quality and Sustainability.
Serve as the PEAS Zambia liaison to the Trustees’ Finance, Audit and Risk committee by effectively communicating and presenting critical operational and financial matters at select committee meetings.
Represent the organisation externally, as necessary, particularly in department specific negotiations and in legal and finance related matters.
Championing an organisation-wide ‘value for money’ approach, driving efficiencies and effectiveness both at the schools and country office levels with a strong focus on sustainability.
Actively living and role modelling PEAS’ values and providing guidance and mentorship to colleagues on how to incorporate values into their work.

2.  Progressing towards operational excellence

Oversee and strengthen the Operations department to meet the needs of the school network, system strengthening work and wider organisation to meet our key strategic outcomes over time. Responsible for identifying and delivering on opportunities to strengthen the PEAS Zambia organisation, seeking technical assistance from colleagues from across PEAS where valuable.
Lead operational and financial planning across the organisation including budgeting, cash flow management, resource investment priorities, and operational policy matters, whilst maintaining continuous consultation with the CD and country leadership.
Leading and contributing to strategic projects to support PEAS in progressing towards operational excellence, such as People & Culture projects, Technology & Data projects, enhancing Financial and Grant management systems, and other initiatives as they arise.
Actively participate in system strengthening opportunities involving operational areas, and co-ordinate input from experts across the Operations department.
Build strong morale across the Operations department, the wider PEAS Country Office and schools, and role model a culture of collaboration, dedication and organisation across the team, encouraging team members to approach challenges with a growth mindset.
Co-ordinating efforts to identify organisational risks, maintain a risk register for Zambia and ensure all risks are effectively managed at the appropriate level.
Manage the relationship with PEAS’ lawyers and ensure legal compliance for PEAS and all the schools.

3.         Finance and Procurement

Working closely with the Senior Finance Manager and the Grants Specialist to ensure PEAS Zambia has the right systems and processes to effectively plan, budget and spend across the organisation.
Ensuring country and grant financial reports are prepared on-time, reviewed following quality assurance guidelines and presented in an accurate and timely manner to the CD, Global Head Office and donors, to meet tight deadlines.
Co-ordinating and leading the annual country office and school audit processes by working with the Senior Finance Manager to liaise with external auditors to ensure successful management of the external audit in line with reporting deadlines. Similarly, participate in the internal audit process at country office and school-level. Ensure the implementation of both external and internal audit recommendations at both PEAS Zambia and school-level to ensure audit points do not repeat between audits.
Co-ordinating and overseeing the annual planning and budgeting process to be completed on-time, reviewing all departmental budgets to ensure they are aligned with PEAS Zambia’s strategy, and monitoring progress, variance and changes to keep Zambia and Global teams up-to-date on country spend.
Oversee and support the capacity development of school leaders on financial management to improve the timeliness and accuracy of school financial reporting, use of PEAS’ financial systems and support them in using data to make decisions effectively.
Ensuring school fees collected, per-pupil subsidy levels and income-generating activities are sufficient to cover each school’s expenditure, so all PEAS schools are able to run sustainably. Where any school is not yet sustainable, work with School Leaders to ensure they have clear steps to progress to sustainability.
Lead PEAS Zambia’s procurement and logistics to deliver value-for-money and operational excellence.
Champion transparent, efficient processes that meet donor and organisational standards, while building strong supplier partnerships and advancing localisation, safeguarding, and sustainability

4.   Construction

Managing the Construction team to deliver effective and efficient school construction and project monitoring, through close liaison with the Global Head Office, ensuring projects are delivered to the expected cost, time and quality, and contractors are managed appropriately.
Working with the Construction Specialist to ensure PEAS school designs are cost-effective, appropriate in the local context and consider the climate in designs.
Active in the land selection, prioritisation of construction needs and the tendering process, to ensure construction projects are delivering maximum value to the network.
Ensure PEAS Zambia has the sufficient capacity and systems to effectively deliver construction projects on-time, to the required quality and following all internal risk management processes. Where there are challenges, ensure lessons are learned and improvements are made, to ensure challenges do not re-occur.

5    Human Resources

Oversee the development and implementation of PEAS’ HR and professional development strategy, to ensure the right people are in place and are supported to succeed in their roles.
Responsible for the oversight of the implementations of PEAS Zambia Diversity, Equity & Inclusion (DEI) approach, prioritisation and quarterly reporting against the key results.
Work with the CD and other CST members – to ensure that PEAS Zambia and it’s school network has strong internal communications systems with clear messaging on strategic direction, high performance, recognition and successes.
Support the HR team to put in place policies and procedures that enhance staff recruitment & induction, professional development, compensation and benefits, performance evaluation, and establish clear lines of accountability for individuals and departments across the organisation.
Work closely with the school support teams (e.g. School Network and School Finance) to ensure school staff training is aligned to PEAS’ wider people management processes.
Leading on initiatives to increase proportion of female leaders – both within the Country Office and within each of our schools, including reviewing the pipeline of female talent across the organisation.
Ensure People & Culture policies and procedures are available and embedded across PEAS Zambia’s schools and the Country Office, and reviewed every 2 years.
Regular review of key people data, including the Pulse survey, recruitment processes and other surveys, and ensure PEAS Zambia is acting on data to improve working culture and retain high potential candidates.

6    Technology & Data

Managing the IT Officer to ensure school ICT labs and infrastructure are fully operational and fit-for-purpose, and support with effective piloting and delivery of EdTech projects.
Managing the IT Officer to ensure PEAS staff have the necessary hardware and software to fulfill their roles, relevant training is provided and that office infrastructure is fully operational, secure and managed inline with compliance standards.
Ensure IT policies and procedures are available and embedded through training across PEAS Zambia’s schools and the Country Officer, and reviewed every 2 years.

Key Competencies and Skills:

Strong financial management skills, with a deep understanding of financial accounting, reporting, and auditing processes.
Strong leadership skills with the ability to inspire, guide and effectively manage others to achieve strategic and operational goals.
Experience in grant management, including budgeting, compliance, and reporting.
Proficiency in financial software and Microsoft Excel.
Ability to collaborate effectively across departments and with external stakeholders.
Excellent communication skills, both written and verbal.
Strong attention to detail and ability to manage multiple priorities.
Problem-solving mindset, with the ability to develop practical solutions for complex financial challenges.

Minimum Requirements

A Master’s degree in Finance, Accounting, Business Administration, or a closely related field.
Minimum of 8 years’ experience in financial management, with at least 5 years at a senior leadership level, preferably within an international NGO or education-focused organization.
A recognized professional accounting qualification is required (e.g., ACCA, CIMA).
Demonstrated ability to manage donor funding, prepare complex budgets, and ensure timely, accurate reporting.
Additional training or certification in project management, strategic leadership, or non-profit financial management is an advantage.

Our Commitment
PEAS is committed to ensuring the safety and wellbeing of all children in our programmes and to maintaining high standards of integrity in all our operations. We promote safe recruitment practices, including thorough background checks and safeguarding training. We operate a zero-tolerance policy toward misconduct or corruption.
PEAS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Female candidates and those from underrepresented backgrounds are strongly encouraged to apply.
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Sportlight Express Limited is born out of the passion for Hospitality and backed with experienced officers with over 10 years of experience in the industry, the company has since expanded its tentacles in in the industry and its establishment thrives on the most experienced human resource. We are a pro-active company and highly value the importance of our before and after sale service to ensure the satisfaction of our customers.
Sportlight Express Limited is an equal-opportunity employer. We are looking to recruit an enthusiastic candidate for the role outlined below:
SALES MERCHANDISERS (05)
The Required Skills for this Role Include:
Maintaining positive business relationship with customers to maximize sales
Present, promote and sell products/services using solid arguments to existing and prospective customers
Supply supervisors with reports on customer needs, problems, interests, competitive activities, and potential for new products and services
Ensuring that customer’s satisfaction is upheld on a daily basis
Keep abreast of best practices and promotional trends
Continuously improve through feedback by performing cost-benefit and needs analysis of existing/potential customers to meet their needs
Expedite the resolutions of customer’s problems and complaints to maximize customer’s satisfactions
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Analyze the territory/market’s potential, track sales and status reports
Ensuring that the company procedures and laid down rules are followed
Ensuring that customers are properly welcomed
The Required Qualifications are:
Grade 12 Certificate including English and Mathematic
Relevant Sales Qualifications
Computer Literacy, Excel and Word
Sales Experience will be an added advantage
The Required Attributes Include:
Attention to Details
Time Management
Integrity
Teamwork
Problem – Solving
Good Communication Skills
Organizational Skills
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Overview
To ensure complete procurement documentation is processed according to policy and established procedures, and undertake all procurement requirements of the Country Office. The Procurement Officer will ensure that he/she find suitable vendors/suppliers following the organization’s procurement process. This includes sourcing, negotiating, purchasing, and liaising with all vendors/suppliers and ensuring implementation of Procurement processes and procedures are complied with to avoid risk to the organization.
Deadline: September 10,2025
Responsibilities

Perform procurement functions including: Soliciting for quotations, negotiating prices, delivery, and after-sales services with vendors, raising Purchase Orders, Tax letters, and forwarding to vendors/suppliers.
Processing all procurement requests from end users, including making reservations for both accommodation and conference facilities
Generate Basis for Vendor Selection (BVS) and ensure that it is fully approved.
Ensure that purchase orders are shared with the vendors and the Stores office when approved.
Ensure that invoices for vendors are submitted to Finance for timely payment.
Assist in the clearance of shipments from customs or any other government body in collaboration with appropriate staff.
Work with the Logistics and Supply Chain Officer to ensure that documentation related to the donation/handover of supplies or equipment to facilities supported by Jhpiego is properly kept.
Act as the secretary of the Procurement Committee
Maintain and update procurement records and ensure that copies are properly filed.
Implement the procurement s /policies as outlined by Jhpiego.
Assist in coordinating with Baltimore staff on approvals, shipments, clearing, and deliveries to the office.

Required Qualifications

Degree in Purchasing and Supply or another related field
Minimum 5 years relevant experience.
Must be a member of the Zambia Institute of Purchasing and Supply
Experience working in an INGO is a plus
Computer skills, including demonstrated hands-on experience in MS Word, MS PowerPoint, and MS Excel.
Strong organizational, time management abilities, and high attention to detail
An understanding of relevant legislation, USG regulations, policies, and procedures relating to procurement
Experience working in a multicultural organization
Self-motivated, proactive, and have a positive attitude to work requiring minimal supervision

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JOB REQUIREMENTS INCLUDE BUT NOT LIMITED TO THE FOLLOWING;
1.Coordinating, scheduling, and cost-controlling of mine operations.
2.Leading multiple projects and managing a team of engineers.
3.Performing oral presentations on technical topics related to Mining  Operations.
4.Collaborating with other engineers, planners, and public agencies on projects.
Managing and mentoring a talented team of engineers to achieve technical excellence.
5.The ideal candidate will have a minimum of 10 years of experience in managing Open Pit  Mining operations .
6.They should possess strong leadership, communication, and interpersonal skills, and have a good understanding of mining operations and safety regulations.
7. A minimum degree in Mining Engineering
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Customer Care Representative (Intern)
Responsibilities:

Selling of company products in the business hall
Stock taking and stock reports
Provide accurate information on products and services.
Assist in resolving customer complaints and escalating issues when necessary.
Maintain proper records of customer interactions.
Support the customer care team in day-to-day tasks.

Qualifications

Diploma in any Business-Related courses
1 year experience in a similar role
Strong communication and interpersonal skills
Good problem-solving abilities and a positive attitude
Basic computer literacy (MS Office, email, internet)

I.T (Intern)

Network monitoring support
System and equipment checks
Documentation and reporting on systems
Support assistant for Regional Technicians and NOC technicians

Qualifications

Diploma or bachelor’s degree in computer engineering, Computer Science and Electrical Engineering, Networking and any related course
Work experience 0-1 year
Analytical, Adaptive and attention to detail

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Topstar Communications Company is seeking to recruit for the following positions:
1. Direct Sales Supervisor
Responsibilities:

Lead, supervise, and motivate the direct sales team to achieve individual and group sales targets.
Develop and implement effective sales strategies to increase market share.
Monitor daily sales activities, provide coaching, and support staff to improve performance.
Conduct regular training to enhance sales techniques and product knowledge.
Track, analyze, and report on sales performance metrics and Trends
Ensure excellent customer service and address client concerns promptly.

Qualifications & Experience:

Diploma/Degree in Sales, Marketing, Business Administration, or related field.
Minimum of 3 years’ experience in direct sales, with at least 1 year in a supervisory role.
Strong leadership and people management skills.
Excellent communication, negotiation, and presentation abilities.
Proven ability to meet and exceed sales targets.

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Company Description
Armitage Environmental and Social Consulting provides multidisciplinary sustainability services across the mining, agriculture, power, and manufacturing sectors. Based in Lusaka, Zambia, our team has extensive experience in Resettlement Action Planning, Environmental and Social Impact Assessment, due diligence, auditing, and management systems. We manage Environmental and Social Impact Assessments required by national regulations and international financial institutions prior to project development. We evaluate projects against environmental and social criteria defined by international financial institutions and support our clients with Environmental and Social Governance through the establishment and implementation of Environmental and Social Management Systems.
Role Description
This is a contract, hybrid role for a Social Database Manager. The role is based in Lusaka, with some work-from-home flexibility. The Social Database Manager will be responsible for overseeing database administration, managing data systems, designing databases, and performing analytical tasks related to data management. Day-to-day tasks will include maintaining and updating databases, ensuring data accuracy and integrity, and generating reports from database information.
 
Key Responsibilities
Develop, manage, and maintain databases for RAPs, social research, and ESIA-related activities.
Perform rigorous data cleaning and validation to ensure reliability and integrity.
Design and administer digital survey tools such as Survey123 and ODK for socio-economic and environmental data collection.
Build and maintain Power BI dashboards for internal monitoring and external reporting.
Apply GIS (ArcGIS/QGIS) tools to manage and analyse spatial data, and to generate maps that integrate socio-economic, environmental, and resettlement datasets.
Integrate data streams from socio-economic surveys, livelihood restoration monitoring, and grievance mechanisms into a centralised system.
Produce high-quality outputs (tables, charts, reports, dashboards, and maps) to inform RAP implementation, ESIA analysis, and stakeholder engagement.
Provide training and support to field teams on survey tools, data protocols, and quality control.
Qualifications and Experience

Degree in Data Science, GIS, Information Systems, Statistics, or a related discipline.
Proven experience in database management for social or environmental projects, ideally involving RAPs, ESIA, or large-scale socio-economic surveys.
Advanced knowledge of Excel (data analysis functions, pivot tables, lookups).
Hands-on experience with Survey123, ODK, or similar digital survey platforms.
Strong skills in Power BI (or equivalent visualisation tools) for dashboards and reporting.
Proficiency in GIS (ArcGIS and/or QGIS) for spatial data analysis and mapping.
Demonstrated expertise in data cleaning, quality assurance, and integration.
Excellent attention to detail, organisational skills, and ability to work under tight deadlines.
Strong interpersonal and communication skills for working with multi-disciplinary teams.

Desirable

Previous experience supporting Resettlement Action Plans (RAPs) and/or Environmental and Social Impact Assessments (ESIAs).
Familiarity with international safeguard standards (IFC Performance Standards, World Bank ESS, AfDB OS, etc.).
Ability to communicate technical results effectively to both technical and non-technical audiences

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Assist customers in selecting cameras, lenses, and accessories based on their needs.
Provide product knowledge and demonstrations to customers.
Achieve and exceed individual and store sales targets.
Maintain in-depth knowledge of photography equipment, new trends, and promotions.
Manage stock levels and ensure proper display of products in-store.
Handle customer inquiries and resolve issues in a professional manner.
Contribute to marketing and promotional activities when required.

Minimum of 2–3 years’ experience in sales (experience in electronics, photography, or related fields is an advantage).
Strong communication, negotiation, and customer service skills.
Ability to work in a fast-paced retail environment.
Basic knowledge of cameras, lenses, and accessories (training will be provided).
Diploma or Degree in Marketing, Business, Sales, or a related field is an added
advantage.
Computer literacy and familiarity with POS systems.

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Mary’s Meals is a global movement supported by people from all walks of life and united by one mission – that every child receives a nutritious daily meal in their place of education. Today, over 2.4 million children across 18 countries are receiving Mary’s Meals. In Zambia alone, we reach over 600,000 children every school day.
We are now recruiting for a Programme Logistics and Operations Lead to join our team in Zambia. Reporting to the Head of Programmes, this strategic leadership role is key in strengthening the delivery and quality of our school feeding programme through robust operational systems.
You will lead on fleet, warehouse, supplier, and asset management, working closely with global teams to identify improvements, mitigate risks, and ensure compliance. You’ll also support continuous improvement initiatives and mentor the programme logistics team to build a resilient and high-performing function.
Key responsibilities:

Leading the development and implementation of logistics strategies, procedures, and tools.
Overseeing fleet operations, supplier relationships, warehousing, and facilities management.
Promoting strong compliance, ethics, and risk reporting across operations.
Ensuring quality control of food and supplies and managing any losses.
Analysing operational data and translating insights into strategic actions.
Building team capacity through coaching, mentoring, and structured planning.
Contributing to the global operations network and benchmarking practices.
Supporting audits and driving improvements across the operations function.

About you:
You’re a strategic thinker with strong leadership and logistics experience in complex or development-focused environments. You’re solutions-oriented, people-centred, and committed to delivering impact efficiently. You are confident managing supplier relationships, compliance, and cross-functional collaboration – and you enjoy building systems and teams that thrive in service of a shared mission.
Qualifications, Skills & Experience

Degree in Business Management, Supply Chain, Logistics & Operations, or a related field.
Minimum 5 years’ experience in logistics/operations.
Demonstrated leadership experience and ability to develop high-performing teams.
Strategic planning and implementation skills.
Strong data analysis and financial management capabilities.
Excellent communication, interpersonal, and compliance management skills.
Experience engaging with governments and community-based structures will be an added advantage.

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JOB VACANCY
Do you want to grow with us? At Crystal Lite Construction and Real Estate Company Limited we are passionate about what we do and driven to be the best solution for our prospective customers in the provision of the very best alternative and affordable Housing Units in Zambia. We are dedicated to the highest quality of customer service satisfaction through our wide range of Housing products built with trusted brands of high quality and services being provided to all prospective clients across all levels of the economy in Zambia. At Crystal Lite Construction and Real Estate Company Limited we pride ourselves of being the market leaders in the provision of Affordable Housing Development initiatives that are reliable and exciting.
The company is now seeking to recruit a Vibrant and exceptional Sales & Marketing Specialist who is highly adept at devising successful real estate sales strategies, Interior designing, coordinating sales campaigns, and executing effective marketing plans that will convert potential prospects into clients!
Detailed Job Description Include the Following:
You will be responsible for overseeing the promotion of property sales / Interior designing sales on various advertising platforms, as well as formulating sales propositions and project briefings.
As a Sales & Marketing Personnel your role will be to create sales lead and develop them into real actual sale by way of promoting our products and services to prospective Clients. You will market our brand message to all prospective and potential clients to buy our Housing Units/interior designing products while simultaneously maintaining a good business relationship with real estate agents by sending them brochures, promo materials newsletters and providing specific project updates including our flexible payment methods.
You will be working with a professional real estate team on the organization of all our real estate and interior designing marketing ventures, which entails researching the housing market, identifying high-yield investment properties, and collaborating with various vendors and real estate agents. We aspire to be the best and second to none solution provider in the real estate industry.
The ideal applicant should have well-rounded knowledge of the property market and current real estate schemes, interior designing and market trends. They should also have superb multitasking skills, as well as expertise with customer relationship management (CRM) systems.
Responsibilities

Devising a highly efficient real estate and interior designing marketing strategy
Overseeing the progress of our advertisement campaign and sales activities
Monitoring the housing and property markets to identify potential leads
Maintaining contact with our clientele by sending them newsletters and updates
Cooperating with current business partners on potential projects

Requirements:
1. Young Graduates are encouraged to Apply.
2. Grade 12 certificate.
3. Minimum entry of a Diploma or better in Marketing & Sale Profession.
4. Thorough knowledge of the real estate and interior designing markets.
5. An Affiliated member of ZIM.
6. Strong pressure resistance and sense of responsibility.
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