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COMPANY BRIEF:

Ashford Academy is the newest member of the Rhodes Park Schools Group, it is a co-educational non-denominational boarding school offering G8 – G12 Classes that follow local and international syllabi.
As an equal opportunity employer, Ashford Academy requires the services of suitably qualified individuals who are well-motivated and results-driven to be appointed in the following positions.

POSITION # 1:

TEACHER – ENGLISH AND LITERATURE

JOB PURPOSE

The job holder will be responsible for preparing and delivering structured and differentiated lessons to learners in the Secondary Section of the School. The position holder will be expected to develop learners’ communication, analytical and interpretive skills, and to stimulate high levels of literacy, critical thinking and creativity in line with both the Cambridge Assessment International  Education and Zambian Competence Based Curriculum

RESPONSIBILITIES:

Plan and deliver engaging, curriculum aligned lessons in English Language and Literature.

Use a range of active-learning strategies.

Assess, track and report on student progress, providing timely and targeted feedback

Develop/Improve learners’ reading, writing, speaking and comprehension skills.

Promote critical analysis of literary texts across genres (prose, poetry and drama)

Create a positive, inclusive and properly managed classroom environment

Contribute to curriculum implementation and the creation of high-quality instructional resources

Support extracurricular activities such as debate, public speaking, drama and literary clubs

Work collaboratively with colleagues, parents and pastoral staff to support student achievement and wellbeing

KNOWLEDGE, EXPERIENCE

& PERSONAL COMPETENCIES:

Preferred Academic and Professional Qualifications for All Positions

Full Grade 12 Certificate with 5 Credits or better

A Bachelor’s Degree in Education with specialization in English and/or Literature

Ability to teach up to A-Level

Qualified teacher registered and licensed with the Teaching Council of Zambia

Qualifications verified by the Zambia Qualifications Authority

Familiarity with Examinations Council of Zambia and Cambridge assessment pathways

Knowledge / Experience / Skills / Competencies

Minimum of three (3) years teaching experience at a reputable school

Demonstrated ability to improve student literacy outcomes

Strong command of written and spoken English

High level of creativity in lesson delivery

Strong classroom management and learner engagement skills

Ability to differentiate instruction for mixed-ability learners

Strong assessment and feedback practices

A growth mindset and commitment to continuous professional development

High levels of integrity, professionalism and accountability

Strong interpersonal, communication and teamwork skills

Ability to multitask and operate effectively

Must be computer literate

POSITION # 2:

TEACHER OF MATHEMATICS (MAJOR)

JOB PURPOSE

The job holder will be responsible for preparing and delivering structured and differentiated lessons in Mathematics. The position holder will be expected to develop learners’ numerical fluency, logical reasoning and problem-solving skills, and to promote confidence and competence in Mathematics in line with both Cambridge and Zambian curriculum requirements.

RESPONSIBILITIES

Plan and deliver engaging, curriculum-aligned Mathematics lessons

Apply structured and step-by-step instructional approaches to complex concepts

Use a variety of teaching strategies to support conceptual understanding and problem-solving

Assess, track and report on student performance, providing timely interventions

Identify and address learning gaps effectively

Create a positive, inclusive and well-managed classroom environment

Contribute to curriculum development and resource design

Support enrichment programmes such as mathematics clubs or competitions

Work collaboratively with colleagues, parents and pastoral staff

KNOWLEDGE, EXPERIENCE
& PERSONAL COMPETENCIES

Preferred Academic and Professional Qualifications for All Positions Knowledge / Experience/Skills/Competencies

Minimum of three (3) years teaching experience

Strong subject mastery across core Mathematics strands

Excellent analytical and problem-solving skills

Ability to simplify complex concepts for diverse learners

Strong classroom management and student engagement skills

Ability to reduce mathematics anxiety and build learner confidence

Data-driven approach to student assessment and improvement

Strong communication and interpersonal skills

High levels of professionalism, integrity and accountability

Flexible and adaptable to changing institutional needs

POSITION # 3:

TEACHER OF CHEMISTRY AND PHYSICS

JOB PURPOSE

The job holder will be responsible for preparing and delivering structured and differentiated lessons in Chemistry and Physics. The position holder will be expected to develop learners’ scientific knowledge, inquiry skills and practical competencies, and to stimulate interest in science aligned with real-world application.

RESPONSIBILITIES

Plan and deliver engaging, curriculum aligned lessons in Chemistry and Physics

Use practical work, demonstrations and experiments to enhance learning

Ensure safe and effective use of laboratory equipment and procedures

Assess, track and report on student progress with timely feedback and intervention

Promote scientific inquiry, critical thinking and problem-solving

Create a positive, inclusive and well managed learning environment

Contribute to curriculum development and science resource planning

Support science clubs, STEM activities and enrichment programmes

Work collaboratively with colleagues, parents and pastoral staff

KNOWLEDGE, EXPERIENCE

& PERSONAL COMPETENCIES

Preferred Academic and Professional Qualifications for All Positions

Full Grade 12 Certificate with 5 Credits or better

A Bachelor’s Degree in  Education with specialization in Chemistry and Physics

Ability to teach up to A-Level

Registered with the Teaching Council of Zambia

Qualifications verified by the Zambia Qualifications Authority

Familiarity with ECZ and Cambridge assessment systems

Knowledge / Experience/Skills/Competencies

Minimum of three (3) years teaching experience

Strong subject mastery in Chemistry and Physics

Competence in conducting and supervising laboratory practicals

Strong awareness of laboratory safety standards and Laboratory Experimental teaching methods

Ability to link theory to real-world scientific applications

Strong analytical, critical thinking and problem-solving skills

Effective classroom management and learner engagement

Strong communication and teamwork skills

High levels of professionalism, integrity and accountability

Flexible and adaptable to institutional demands

Must be computer literate

POSITION # 4:

SPECIAL EDUCATION NEEDS & LEARNING SUPPORT TEACHER

JOB PURPOSE

Your primary responsibility will be to support the school’s commitment to inclusive and holistic education by providing specialized support to learners with special educational needs (SEN) and delivering high-quality Personal, Social, Health and Economic (PSHE) education. You will ensure that learners are supported academically, socially, and emotionally to reach their full potential through assessment, individualized support, and structured PSHE learning. The SEN & PSHE Teacher will work collaboratively with staff, parents, and relevant stakeholders and is directly accountable to the Deputy Headteacher

RESPONSIBILITIES

• Conduct assessments for students suspected of having learning difficulties.

• Identify learners who require additional support or intervention.
• Collaborate with teachers and parents during the identification process.
• Develop Individualized Education Plans (IEPs) for qualifying students.
• Clearly explain IEP goals to mainstream teachers and parents.
• Ensure IEPs are practical, measurable, and tailored to each learner.
• Maintain accurate and up-to-date records of students on IEPs.

• Track learner progress against IEP goals.
• Ensure all SEN data is securely stored and treated as strictly confidential in line with school policy.
• Chair IEP meetings with teachers and relevant stakeholders.
• Ensure IEP goals are reviewed within agreed timeframes.
• Adjust plans based on learner progress and feedback.
• Work closely with teachers, parents, and school leadership.

• Facilitate collaboration with external professionals where necessary.
• Act as a liaison between the school and external support services.
• Provide training to mainstream teachers on how to implement IEPs.
• Support teachers with strategies for inclusive classroom practices.
• Develop, implement, and review the SEN policy.
• Champion inclusive education across the school.

Promote equal learning opportunities for all learners

PSHE RESPONSIBILITIES

• Plan and deliver engaging PSHE lessons across all grade levels.
• Teach health and hygiene, relationships and social skills, personal safety, and financial literacy.
• Use interactive, learner-centered, and real-life approaches.
• Support learners in building confidence, resilience, and self-awareness.
• Develop learners’ decision-making and problem-solving skills.
• Guide learners in setting personal and academic goals.

• Promote physical and mental health awareness.
• Educate learners on healthy lifestyle choices.
• Address issues such as substance abuse and emotional wellbeing.
• Teach respect, empathy, and positive relationships.
• Support learners in managing peer pressure and conflict.
• Address issues such as bullying and promote positive behaviour.
• Promote awareness of personal safety and wellbeing.

• Provide a safe and supportive environment for learners.
• Refer learners to appropriate support services when necessary.

KNOWLEDGE, EXPERIENCE
& PERSONAL COMPETENCIES

Preferred Academic and Professional Qualifications for the position

Bachelor’s Degree in Special Education or a related field.

Background in Guidance & Counselling or PSHE is an added advantage.

Strong understanding of inclusive education practices.

TCZ licensed Special Education Teacher.

Knowledge / Experience/Skills/Competencies

Strong assessment and analytical skills.

Excellent communication and interpersonal skills.

Ability to handle sensitive information with strict confidentiality.

Empathy, patience, and adaptability.

Strong organizational and record-keeping skills.

Ability to train and support other teachers.

Must be computer literate

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Job Description

VACANCY ADVERTISEMENT: ENVIRONMENTAL OFFICER- WASTE MANAGEMENT
Lumwana Mining Company seeks to recruit a highly motivated and committed individual for the position of Environmental Officer- Waste Management to join the Environmental team. We are in search of individuals who can champion Barrick’s DNA by:
Career development courses

Communicating Honestly, Transparently, and Acting with Integrity
Exhibiting a Results-Driven approach
Delivering solutions that are Fit for Purpose
Dedicating themselves to Building a Sustainable Legacy
Taking Responsibility and being Accountable
Committing to Zero Harm
Cultivating strong and meaningful Partnerships

Reporting to the Senior  Environmental Officer, you will be responsible for the implementation of effective waste management practices across the Site and supporting  regulatory compliance, promotes the best environmental practices, and ensures alignment with LMC’s Environmental Management System (EMS)., ISO 14001 standards, and Barrick’s corporate waste management policies.
Your duties will include but are not limited to the following:

Coordinate and oversee solid, hazardous, and medical waste management systems and operations on site.
Develop, implement, and maintain the Waste Management Plan, incorporating best practices and legal compliance.
Ensure segregation, collection, transportation, storage, and disposal of waste are conducted according to applicable Zambian regulations and Barrick Environmental Standards.
Supervise contractors responsible for waste collection, treatment, and disposal to ensure quality service delivery and environmental compliance.
Monitor and report on waste generation trends, including quantities, types, and disposal methods.
Identify and implement waste minimization strategies (reduce, reuse, recycle) across departments.
Maintain proper waste tracking systems and ensure timely reporting into EMS and other platforms.
Coordinate waste audits and inspections and support external regulatory audits when required.
Develop and review Standard Operating Procedures (SOPs) for all waste management activities.
Ensure all waste handling activities are performed in line with ISO 14001 Environmental Management System standards.
Raise awareness and conduct training sessions on site-wide waste management practices.
Prepare and submit weekly, monthly, and annual waste management reports to the Environmental Coordinator.
Liaise with local authorities, regulators, and community stakeholders on waste-related issues as needed. 
Ensure all waste management personnel and contractors are inducted and trained in relevant safety and environmental procedures.
Report and investigate waste-related incidents and non-conformances, ensuring root cause analysis and corrective actions are implemented. Maintain accurate and up-to-date records of all waste generation, storage, transportation, treatment, and disposal activities across the mine site.
Ensure that all waste data is properly captured, validated, and uploaded into the required database systems as required.
Track and report waste generation trends and key performance indicators (KPIs) for internal use and external reporting.

To be considered for the position, you must meet the following requirements:

Full Grade 12 Certificate. 
Bachelor’s Degree in Environmental  Science, Environmental Engineering, Public Health, or a related discipline.
Minimum of three (3) years’ post-qualification experience in waste management, preferably within a mining, industrial, or heavy manufacturing environment.
Demonstrated knowledge and practical application of ISO 14001 Environmental Management Systems (EMS), waste classification methodologies, and international best practices in industrial and hazardous waste management.
Proven experience in managing and supervising third-party waste management contractors and engaging with regulatory authorities on environmental compliance matters.
Sound understanding of applicable environmental and waste management legislation, including hazardous waste management regulations and compliance requirements.
Strong analytical, organisational, and problem-solving capabilities with the ability to manage multiple projects and priorities simultaneously.
Excellent verbal, written, presentation, and interpersonal communication skills, with the ability to effectively engage stakeholders at all levels.
Proficiency in Microsoft Office applications and environmental reporting and data management systems.
High level of professionalism, attention to detail, and commitment to environmental stewardship and continuous improvement.

Communications & Media Studies
What We Can Offer You:

A comprehensive compensation package including bonuses and site-specific benefits.
The ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Opportunities to grow and learn with industry colleagues.
Access to a variety of career opportunities across the organisation.

 
Applicants that meet the above stated requirements are invited to submit their CVs to the Job Portal link: http://jobs.barrick.com/.

Barrick has a strong commitment to environmental, health and safety management.
Barrick offers employment opportunities to both qualified women and men.
 
Women who meet the above qualification are strongly encouraged to apply.

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KAFUE GORGE LOWER
POWER DEVELOPMENT CORPORATION LIMITED
JOB ADVERTISEMENT
BACKGROUND
Kafue Gorge Lower Power Development Corporation Limited (KGL) is domiciled in Chikankata District, Southern Province of Zambia, and is engaged in power generation. As a provider of energy services, KGL has a passionate and diverse team of professionals dedicated to delivering contracted energy services efficiently and effectively. We are committed to excellence in service delivery and therefore recognise that highly qualified and competent human capital is essential to achieving our mandate.

In this regard, KGL invites suitably qualified candidates to apply for the following position:
POSITION: MECHANICAL FITTER (2)
REPORTING TO: SENIOR MECHANICAL ENGINEER
KEY RESPONSIBILITIES INCLUDE:

Execute repairs, maintenance, troubleshooting, and inspections of all mechanical systems at KGL, including turbine generators, bearings, HPU, cooling water systems, intake gates, spillway gates, and other balance-of-plant equipment;
Participate in the development of maintenance procedures;
Attend plant safety meetings and comply with all safety rules and regulations;
Participate in lockout/tagout procedures to isolate machinery for inspection and maintenance; and
Provide emergency after-hours support, including call-out and standby duties, as required.

MINIMUM QUALIFICATIONS AND SKILLS

A Craft Certificate in Mechanical Fitting from a recognised institution.
A minimum of five years’ experience working as a Mechanical Fitter in a utility environment or the private sector, with experience in power generating equipment and/or complex industrial systems;
Familiarity with Francis turbines and associated equipment will be an added advantage;
Willingness to undertake further development of technical or leadership skills through participation in internal and external training and development programmes;
Thorough knowledge of the use and care of instruments and test equipment;
Initiative and mature judgement, with the ability to make and implement sound decisions;
Conversance with, and adherence to, safety rules and regulations;
Physical capability to perform all the duties of the position; and
Membership with the Engineering Institution of Zambia (EIZ).

TENURE OF EMPLOYMENT

Permanent and pensionable.

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Contract Type: Contract Based
Commencement Date: June 1, 2026

Educore Services is seeking suitably qualified, motivated and dedicated individuals to fill the roles detailed below in the kitchen at either Sentinal Kabitaka or Trident College.
The successful candidates will be based at Sentinel Kabitaka or Trident College Boarding and will directly contribute to all areas of cooking and support all designated tasks. These are full-time positions, and the appointee should be ready to commence as early as 1st June 2026.
Commencement date: ideally by 1st June 2026.
Responsibilities:

Overseeing daily kitchen operations and staff coordination
Ensuring compliance with health and safety regulations
Managing kitchen inventory and ordering supplies
Assist Cooks and Kitchen assistants during peak periods
Oversee upcoming events and execution thereof
Quality and presentation of meals need to be met

 
Qualifications & Experience

Grade 12 Certificate
Certificate or Diploma in Food Production or Health and Safety
Supervisory experience in a kitchen or food service environment is an advantage
Strong leadership and organisational skills
Excellent knowledge of food preparation and kitchen safety
Able to work under pressure

 
All staff working in the kitchen need to have a valid food handlers’ certificate at time of appointment.
Interested candidates are requested to submit the application no later than 26th May 2026. Educore reserves the right to appoint should a suitable candidate be found earlier.
Closing Date: Please complete application link before 26 May 2026.
 

Please complete the form. Shortlisted applicants will then be contacted for further details, including proof of qualifications.

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SOUTH GREAT LOGISTICS LIMITEDTPIN 2004054330OFF MUNGWI ROAD NEXT TO UNITED CAPITAL FERTILIZERLUSAKA, ZAMBIA.
JOB VACANCIES
South Great Logistics Limited is a fast-growing transport and logistics company seeking to recruit qualified, experienced and motivated individuals to fill the following positions.

Trackers (15)
Operations Officer (5)
Import and Export Coordinator (3)
Reconciliation Officer (5)
Inbound Logistics /4pl Officer (3)
Outbound Logistics Officer (3)
Fleet Inspectors (8)
Dispatch Officer (3)
Operations Manager (1)
Finance Accountant (1)

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The Securities and Exchange Commission (SEC) is a body corporate established under the repealed Securities Act, Cap. 354 of the Laws of Zambia and whose existence is continued under the new Securities Act, No. 41 of 2016. SEC has the objective of inter alia regulating and developing the Zambian Capital Markets and is responsible for the supervision and development of the Capital Markets in Zambia as well as the licensing of financial intermediaries, collective investment schemes and securities exchanges, the registration of securities to be issued such as debt and equity instruments, and the authorization of transactions in entities registered with SEC.

SEC now seeks to recruit qualified Zambians to fill the following positions:
Senior ICT Officer – Business Systems and Services
9.1 Grade: SEC06
9.2 Job Purpose
To undertake the design, development, acquisition, maintenance, and administration of software platforms in order to facilitate efficient, secure, and reliable delivery of ICT-enabled services across the Commission.

9.3 Key Result Areas and Principal Accountabilities

Key Result Area
Principal Accountabilities

Systems Development
Coordinate design, development, testing, and deployment of software platforms.

User Needs Assessment
Conduct periodic user needs assessments to facilitate systems development and automation.

IT Support
Provide technical support relating to software platforms.

User Guidelines and Support
Develop user guidelines and provide application support.

Database Administration
Design and administer the Commission’s databases.

Capacity Building
Undertake training and capacity building initiatives for end-users.

Systems Documentation
Ensure timely documentation of software platforms and system inventories.

Software Maintenance
Undertake maintenance and administration of software platforms.

Monitoring and Evaluation
Monitor and evaluate software platform performance and implementation.

Risk Management
Develop and maintain the software platforms risk register.

9.4 Required Competencies / Personal Qualities

vii. Strong analytical and problem-solving skills;viii. Software design, configuration and troubleshooting skills;ix. Good interpersonal skills;x. High levels of integrity and confidentiality;xi. Initiative and ability to work independently;xii. Good written and oral communication skills; andxiii. Strong technical documentation skills.
9.5 Qualifications / Requirements
• Full Grade Twelve (12) School Certificate;• Bachelor’s degree in computer Science or equivalent;• Membership of the Information and Communication Technology Association of Zambia (ICTAZ); and• Project Management Certification (PMI or equivalent).• All qualifications must be ZAQA verified.

9.6 Minimum Relevant Work Experience
• Minimum of three (3) years’ relevant experience in software development, systems administration, database management, or ICT systems support.
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Functional area:  Human Resources

Onsite or Remote:  Onsite

Country/Region:  ZM

City:  Chingola

Location:  
Chingola, Copperbelt Province, ZM, 10101

Company name:  Epiroc Zambia Limited

Date of posting:  May 20, 2026

 
Mission of the role:

To lead and deliver end-to-end human resource services at site level, acting as a strategic HR partner to line management. The role is responsible for driving workforce effectiveness through proactive talent management, employee relations, performance optimization, compliance, and organizational development initiatives, while ensuring alignment with Epiroc’s business objectives, values, and statutory requirements.
 
 
Your Mission:

 

Act as a strategic HR partner to line management, providing guidance on workforce planning, employee relations, performance, and talent decisions.
Onboarding, and employee lifecycle management
Lead and manage disciplinary and grievance processes, ensuring fairness, consistency, and legal compliance.
Drive performance management processes, including goal setting, reviews, and performance improvement initiatives.
Support talent management and succession planning, identifying capability gaps and coordinating development interventions.
Ensure full compliance with labour laws, internal policies, and audit requirements.
Review and validate payroll inputs and act as an escalation point for complex payroll issues.
Maintain HR data integrity, reporting, and analytics to support business decision-making.
Champion employee engagement, culture, and inclusion initiatives.

 
Your Profile:

Bachelor’s Degree in Human Resources or related field.
6-8 years’ experience in a progressive HR generalist role.
Strong experience in handling complex employee relations cases and advising management.
Sound knowledge of Zambian labour laws and HR best practices.
Strong interpersonal and communication skills with the ability to influence stakeholders.
High level of integrity, confidentiality, and professionalism.
Strong organizational and time management skills with the ability to manage multiple priorities.
Proficiency in MS Office and HR systems.
Experience in a mining or industrial environment is an added advantage.

 
Location: Chingola, Zambia
Last Date to Apply: 27 May 2026
 

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn’t just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

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The Securities and Exchange Commission (SEC) is a body corporate established under the repealed Securities Act, Cap. 354 of the Laws of Zambia and whose existence is continued under the new Securities Act, No. 41 of 2016. SEC has the objective of inter alia regulating and developing the Zambian Capital Markets and is responsible for the supervision and development of the Capital Markets in Zambia as well as the licensing of financial intermediaries, collective investment schemes and securities exchanges, the registration of securities to be issued such as debt and equity instruments, and the authorization of transactions in entities registered with SEC.

SEC now seeks to recruit qualified Zambians to fill the following position:
1.0 Director – Corporate Services
1.1 Grade: SEC09
1.2 Job Purpose
To oversee the provision of human resource, administrative, logistical, ICT and support services in order to facilitate efficient and effective operations of the Commission.
1.3 Key Result Areas and Principal Accountabilities

Key Result Area
Principal Accountabilities

Human Resource Management
Provide strategic oversight of human resource management functions to enhance staff morale and optimise utilisation of human capital.

Human Resource Development
Oversee the planning and implementation of human resource development initiatives to support staff growth and improve organisational performance.

Integrity Committee
Oversee the institutionalisation and implementation of Integrity Committee activities to promote ethical conduct and awareness on corruption prevention.

Administrative and Logistical Services
Ensure efficient provision of administrative and logistical support services to facilitate smooth Commission operations.

Industrial Relations
Manage relationships with labour unions and employees in order to promote industrial harmony.

Terms and Conditions of Service
Oversee interpretation and application of the Terms and Conditions of Service to ensure compliance and consistency.

Cross-Cutting Issues
Oversee implementation of cross-cutting programmes in line with national and institutional policies.

Staff Welfare and Wellness Programmes
Oversee development and implementation of staff welfare and wellness programmes.

Change Management
Provide leadership in development and implementation of change management initiatives.

ICT Services
Oversee provision of ICT services to support efficient service delivery.

Risk Management
Oversee development and maintenance of the department’s risk register.

Performance Management
Oversee implementation of work plans and the performance management system.

Management and Resource Utilisation
Oversee effective utilisation of human, financial, and other resources.

1.4 Required Competencies / Personal Qualities
i. Leadership skills;ii. Interpersonal skills;iii. Computer literacy;iv. Negotiation skills;v. High levels of integrity and confidentiality; andvi. Good analytical skills.
1.5 Qualifications / Requirements
• Full Grade Twelve (12) School Certificate;• Bachelor’s degree in business administration or its equivalent; and• Membership of the Zambia Institute of Human Resource Management (ZIHRM)• All qualifications must be ZAQA verified.

1.6 Minimum Relevant Work Experience
• Minimum of ten (10) years’ relevant work experience, four (4) of which must be at management level.
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Position Overview

Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Operations Division under the Consumer Operations at Head Office – Support Functions:

Role Description

· Management of the Visa/MasterCard, UPI and NFS and digital channels Settlement process and ensure that all card related General Ledger accounts don’t have overdue items.

· Review of recon tools from time to time to ensure they work according to agreed objectives on respective electronic channels
· Sending of claims regarding card transactions on Zanaco POS as well as other electronic channels ensuring they are sent in a timely manner and that there are no delays.
· Agent Banking- Timely processing of Commission uploads to the Zanaco Xpress Agents
· Reconciling of the reports with the Switch report and ensuring that timely action is taken on exceptions.
· Timely Processing of reversals on card transactions affecting Merchants and Card Holders and General ledger Accounts

· Digital/Customer Experience-Query resolution within timeline on all interbank POS and manual collection of Account maintenance fees.
· Report any operational flaws or challenges in the process flow to increase service quality or efficiency.
· Build and enhance positive working relationships with external and internal stakeholders
· Monthly reporting on deliverables to BOZ, Visa and Mastercard.
· Customer query resolution.
· Reconciliation of VISA CTF files with EP reports to ensure all settled transactions are captured in the Output reports.

· Review of Card Payments General Ledgers (GLs) to ensure that they are operating within the GL policy and that all outstanding entries are investigated and resolved.
· Review of Visa Monthly charges and Visa Quarterly fees.
· Manage customers’ card accounts and card related issues (including Card Fraud Risk Management).
· To Ensure all risks applicable to Visa and other Card Schemes are identified, reported and captured in the risk register.
· To participate in the annual review of procedure manuals when requested and advise on work flows.
· Perform any other responsibilities as may be assigned by management

Key Outputs

Success Measures

Inputs and Behaviors

Measurement Methods

Card Payments Process and procedure availability and Improvement

Updated and efficient processes

Smooth workflows

Review and provide input into the department’s Processes and procedures

Ensure adherence to processes and procedures by all team members
Monitor processes to identify glitches and propose improvements

Process and procedure documents

TAT on processing

Customer Service Management

Service delivery within SLAs. Delighted customers
Efficient customer disputes resolution within SLA

Satisfied clients, measure via:
-Decreased complaints about Card payment processing
-Increased compliments
Positive public perception of the bank as a reliable service provider

Ensure all card settlements are processed timely and accurately to avoid errors and delays which may inconvenience the customer

Ensure efficient and effective resolution of card operations escalated problems and that all card operations processes are functioning efficiently in liaison with relevant IT and channel support staff

Formal and informal feedback

Internal and external NPS score/surveys

Settlements management

Up to date Visa and other card Settlements
Zero penalties/charges due to delayed settlements
Sufficiently funded settlements account

Accurate and timely processing of all Settlements

Reconciliation of the settlement accounts to ensure all outstanding card transactions are processed to avoid delays
Monitor settlement account to ensure it is sufficiently funded at all times

Settlement account statements/MIS

Revenue Collection

Achievement of Card payments income targets and bank’s PBT target
Zero income leakages

Collection of card transactions charges to ensure that appropriate charges are in effect

MIS reports

Compliance and risk management

Satisfactory audit ratings and inspections
100% compliance to all internal policies, regulatory guidelines and card payment standards
No regulatory breaches, fines, penalties
Zero/minimal losses due to Card payment related frauds

Ensure compliance to all Card payment processing standards, Payment legislation, regulations and all relevant requirements
Proactively identify and mitigate possible, compliance, operational and reputation risks where possible
Ensure Timely Resolution of audit findings
Clear all outstanding/open Audit queries
Timely submission of all relevant regulatory returns

Audit/Inspection reports
Regulatory returns

Availability of accurate and timely Management Information

Timely submission of accurate and insightful periodic reports particularly on card settlements
Informed Management/Business decisions

Prepare and submit relevant reports to Regulators, Card systems Partners (Visa, Master etc) and to Card Payments support Head
Highlight challenges and recommended actions for improved operations

Relevant Reports, recommendations and regulatory returns
Visa Operating Certificate and MasterCard returns

Team Work

Productivity benchmarks are met (as per job description and KPI)

Prioritizing and assigning work assignments
Working with peers on resolution of complex requests or problems

Informal and formal Feedback
Performance contracts, documentation and SLAs

Requirements

JOB DIMENSIONS

FINANCIAL DIMENSION

Funds:

Cost control and collection of all income due to the bank for card related transactions

MANAGEMENT DIMENSION

Direct Subordinates:2
Indirect Subordinates:1

INTERNAL/EXTERNAL CONTACT

External:
Visa MasterCard: Payment Express, Union Pay International, NFS
Internal:
All Bank staff and departments

DECISION MAKING

Autonomous Decisions:
· Work allocation within the section
Non Autonomous Decisions :
·

QUALIFICATIONS/EXPERIENCE

Education:
· Grade 12 School certificate
· University Degree
Minimum Experience:
5 years’ experience in payments/card operations and e-channels.

COMPETENCIES

· Leadership Skills
· Attention to detail
· Analytical thinking
· Interpersonal Skills
· Delighting Customers/Customer service orientation
· Accountability
· Drive for results
· Problem solving
· Teamwork
· System Technical Expertise

Reference Documents (Frameworks and Boundaries)

BAZ Code of Banking Practice in Zambia, National Payment Systems Act No.1 of 2007, Anti-Money Laundering regulations, management circulars, Visa/Mastercard Standards PCI DSS

Operating environment
e.g. Physical Demands, Mental Requirements

Alert and Energetic

Disclaimer

ONLY SHORTLISTED APPLICANTS WILL BE COMMUNICATED TO.
Zanaco provides equal opportunity in employment for all qualified persons and prohibits discrimination in employment (women are encouraged to apply).

Quick Info

Head Office – Support Functions
Permanent & Pensionable

Application Deadline

Apply by May 21, 2026

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The Securities and Exchange Commission (SEC) is a body corporate established under the repealed Securities Act, Cap. 354 of the Laws of Zambia and whose existence is continued under the new Securities Act, No. 41 of 2016. SEC has the objective of inter alia regulating and developing the Zambian Capital Markets and is responsible for the supervision and development of the Capital Markets in Zambia as well as the licensing of financial intermediaries, collective investment schemes and securities exchanges, the registration of securities to be issued such as debt and equity instruments, and the authorization of transactions in entities registered with SEC.

SEC now seeks to recruit qualified Zambians to fill the following positions:
Manager – Communications and Public Relations
6.1 Grade
SEC07
6.2 Job Purpose
To develop and review stakeholder engagement and communication programmes in order to enhance the corporate image of the Commission and promote awareness of its mandate.
Professional networking events

6.3 Key Result Areas and Principal Accountabilities

Key Result Area
Principal Accountabilities

Communication Strategy
Undertake periodic development and review of the communications strategy.

Information Dissemination
Undertake timely dissemination of information to stakeholders and the public.

Press Statements, Briefings and Queries
Prepare press statements, media briefings, and responses to press queries.

Website Content Management
Update and manage website content to ensure accessibility of accurate information.

Social Media Management
Administer social media platforms to enhance the Commission’s online presence.

Publications
Coordinate development of annual reports and other publications.

Protocol Services
Undertake protocol duties to uphold institutional standards.

Corporate Events and Functions
Plan and execute corporate events and functions.

Performance Management
Develop work plans and implement the performance management system.

Resource Management
Manage financial and other resources under the unit.

6.4 Required Competencies / Personal Qualities

i. Strong written and oral communication skills;ii. Analytical skills;iii. Interpersonal skills;iv. Computer literacy;v. High levels of integrity and confidentiality;vi. Innovative and creative thinking; andvii. Negotiation skills.
6.5 Qualifications / Requirements
• Full Grade Twelve (12) School Certificate;• Bachelor’s degree in public relations or its equivalent; and• Membership of the Zambia Institute of Public Relations and Communication (ZIPRC)• All qualifications must be ZAQA verified.

6.6 Minimum Relevant Work Experience
• Minimum of six (6) years’ relevant work experience in communications and public relations.
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