Job Region: Zambia

We are looking for a Customer Service Officer to provide operational and administrative support to the School Office and various departments.
JOB DESCRIPTION
-To interact with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
-Maintaining a positive, empathetic, and professional attitude toward customers at all times.
-Responding promptly to customer inquiries.
-Communicating with customers through various channels.
-Providing feedback on the efficiency of the customer service process.
-Ensure customer satisfaction and provide professional customer support.
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships and trust with customer through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
-Take the extra mile to engage customers
-Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
-Perform other related duties as assigned
 
JOB REQUIREMENTS
 
-Diploma or Bachelor’s degree, or equivalent in education/marketing/business administration
-Proven customer support experience in the Service Industry
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritize, and manage time effectively
-Ability to stay calm when customers are stressed or upset.
-Open to females only
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We are seeking a skilled Tiler to join our team. The ideal candidate should possess a strong background in tiling services and demonstrate proficiency in various tiling tasks, a craft certificate in Tiling will be an added advantage
Send Applications to WhatsApp : +260 96 6182324
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About us:
Donoli’s Kitchen is a vibrant and welcoming restaurant located in the heart of Silverest, Lusaka. We specialize in serving a delightful blend of authentic Traditional Zambian food and popular Western cuisine, catering to a diverse clientele. Our primary focus is to provide a comforting and satisfying dining experience for university students, who often miss the taste of home-cooked meals, as well as local residents and working professionals in the area. We pride ourselves on offering quality food and excellent service in a friendly and relaxed atmosphere.
Job summary:
Donoli’s Kitchen is seeking a talented and passionate Chef to join our team. The ideal candidate will have a strong culinary background, a creative approach to cooking, an open mind to learning and the ability to prepare both authentic traditional Zambian food and popular Western dishes. You will play a crucial role in delivering high-quality meals that delight our diverse clientele.
Responsibilities:
* Food Preparation:
* Prepare and cook a variety of traditional Zambian food and Western dishes according to established recipes and standards.
* Ensure consistent food quality, taste, and presentation.
* Prepare ingredients, including chopping, seasoning, and marinating.
* Manage food preparation and cooking times efficiently.
* Menu Development:
* Collaborate with the Restaurant Manager to develop and refine menu items.
* Contribute creative ideas for new dishes and specials, incorporating local flavors and ingredients.
* Keep up-to-date with current food trends and customer preferences.
* Kitchen Management:
* Maintain a clean and organized kitchen environment.
* Ensure compliance with all health and safety regulations.
* Manage inventory and order supplies as needed.
* Minimize food waste and control costs.
* Ensure proper storage of all food items.
* Team Collaboration:
* Work closely with kitchen staff to ensure smooth and efficient service.
* Assist in training and mentoring junior kitchen staff.
* Communicate effectively with front-of-house staff.
* Customer Satisfaction:
* Ensure that all dishes are prepared to meet customer expectations.
* Address customer feedback and make necessary adjustments.
* Be able to adapt to customer dietary needs.
Qualifications:
*Certificate or diploma in food production and other related fields
* Proven experience as a Chef or Cook in a restaurant setting.
* Strong knowledge of African and Western cuisine.
* Ability to prepare a wide range of dishes with consistent quality.
* Excellent culinary skills and attention to detail.
* Knowledge of food safety and hygiene practices.
* Ability to work effectively in a fast-paced environment.
* Strong organizational and time-management skills.
* A passion for food and a creative approach to cooking.
* Experience with local Zambian cuisine is very important.
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Nkhuni Farm is looking for a Poultry Supervisor to manage day-to-day poultry operations.
Key Responsibilities:
1. Manage the breeding, hatching, and raising of chickens for eggs or meat production.
2. Ensure all facilities (housing, feeding equipment, water systems) are clean and well-maintained.
3. Monitor environmental conditions such as temperature, humidity, and ventilation to ensure optimal living conditions.
4. Conduct regular health checks on poultry to detect diseases or injuries.
5. Implement biosecurity measures to prevent disease outbreaks.
6. Maintain accurate records of production, poultry health, feeding schedules, and inventories.
Skills & Qualifications:
1. Diploma or Certificate in Animal Science, or related fields.
2. 5 – 10 years of experience in poultry farming or livestock management
3. Prior working experience in managing a minimum of 2000 broilers and 5000 layers is a MUST.
Requirements:
1. Good verbal and written communication skills for reporting and team coordination.
2. MUST be NON-ALCHOLIC (non-negotiable)
3. Must be willing to stay on an off-grid farm for long period of time
Interested candidates please mention expected salary in the body of the email.
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SME Relationship Manager – Kitwe
Summary: The scope of this function’s operation centres on business sourcing to develop the SME portfolio, credit collections, managing relationship with both SMEs and large corporate off-takers and overseeing efficient product delivery in accordance with prescribed policies and procedures.
Responsibilities:
Driving Sales and Income Growth

Driving income and sales targets by acquiring new clients
Ensure dedicated relationships are maintained and grown by being the single point of entry for customer interaction as well as On-Site visitation.
Ensure the long-term sustainability of the portfolio by establishing relationships with new SME clients, corporate off-takers that support SMEs and other key stakeholders.
Develop and demonstrate a deep understanding of local market trends and business lifecycle challenges.
Track and monitor the financial performance of the portfolio by utilizing available KPIs.

Qualifications and Experience

Possess an undergraduate degree business administration, sales and marketing or related field.
At least Three (3) – Five (5) years of working experience as Relationship Manager or similar positions in Financial Institution that supports lending to SMEs industry.
Experience in trade financing, invoice receivables financing and factoring will be an added advantage.
Good skills in networking, financial analysis, sales, proactive, energetic, integrity and possess good business acumen.
Good interpersonal and communication skills and able to interact with people at all levels.
Open-minded and go-getter, determined to work and have staying power to see things through.
Able to work independently with minimum supervision and Target Success Driven.
Maintain involvement in industry and networking organizations in order to foster relationships with the prospective clients.
Conduct all sales activities with the highest degree of professionalism and integrity, in line with the company’s values.
Sales management with a strong track record in both Institutional and retail Business development and client management.

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Our Client, an established financial institution operating in Lusaka, Copperbelt and other provinces seeks qualified and highly motivated individuals to immediately fill the following vacant positions:
 
1.0 Business Development Manager  (Broking Manager) – Lusaka & Kitwe (02)
Summary: The individual will be responsible for identifying, pursuing and closing new business opportunities in Lusaka (for Lusaka position) and on the Copperbelt and North-western province (for Kitwe position) nurturing existing client relationships, and driving revenue growth. You will work closely with the sales and product teams to develop and execute strategies to expand our market presence.
Responsibilities:

Develop and execute business development plans that grow the firm’s insurance brokerage business
Lead and coordinate contract negotiations which includes but not restricted to policy terms and cost for a successful sealing of the partnership and/or sale
Conduct thorough needs analysis and assessment for potential clients to understand their insurance requirements and provide tailored solutions
Establish and nurture relationships with key stakeholders including insurance carriers, industry associations and referral partners to expand our network and generate referrals
Track and report on business development activities, pipeline progress, and key performance indicators to senior management.
Collaborate with cross-functional teams, including sales, marketing, and product development, to align business development efforts with overall company objectives
Monitor industry developments and stay updated on market dynamics to identify and qualify new business opportunities

Qualifications and Experience

Possess an undergraduate degree, a professional qualification or equivalent in insurance, business administration or related field.
Strong understanding of insurance market dynamics, industry trends and regulatory requirements
Five(5) years of experience in the insurance industry, preferable in Lusaka, Copperbelt and North-western provinces or selling insurance to companies
Proficient in using insurance management systems, and other relevant software
Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organizorgan
Intense, strong, disciplined, self-motivated to execute well in a fast-paced environment
Demonstrated excellence in the field of business development

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Responsibility
1、Responsible for the audit of import documents;
2、Responsible for the tracking of imported goods;
3、Responsible for the follow-up of import forms;
4、Responsible for part of the CMS system
Requirements
1, must have import and export related experience;
2, must have at least 2 years work experience;
3, good at EXCELL calculation
4, outgoing and cheerful character
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Bread of Life Academy is looking for qualified Teachers who registered with Teaching Council of Zambia to fill up the following vacant positions;
Early childhoond Teachers x3
Primary school Teachers x5
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Criteria: (Live-in)   – Start Date: 31.07.2025
– Education Level: Grade 9 or Grade 12
– Age Bracket:  between 21 & 32 yrs old
Training & Experience
– Relevant training in related field with minimum 3months experience or proven experience (without formal training) of min 1 year with traceable referees
Attributes
– Good Command of the English Language
– Excellent personal hygiene
– Must be child friendly, able to interact with and take care of children
– Able to Cook VERY WELL,  ability to bake will be an advantage
– Able to plan & perform House Keeping chores without supervision
– Able to plan, draw budgets, keep track of household stock and able to shop unsupervised
– Ability to use domestic equipment such as a washing machine, dishwasher, microwave etc will be an advantage
– Willingness to take driving lessons if required to and willing to travel with the family
– Will be registered with NHIMA and NAPSA
– Willing to work long-term
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