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Breath of Heaven Children’s Village (BOHCV) is a Christian childcare facility located in Barlastone Park, Lusaka providing residential care for orphans and vulnerable children. We operate under the auspices of Breath of Heaven Children’s Ministries, which is a registered NGO dedicated to helping meet the needs of orphans in Zambia. In addition to the children’s village the ministry incorporates a Primary/Technical Secondary School, a Vocational Training College, a Medical Clinic and Community Church.
We are looking for skilled Children’s Village Program Administrator to oversee the operations of our children’s village.
Job Description:
Program Development

Oversees and manages all program and does quarterly evaluations as to current programs, their implementation and progress.

Staff Development (Supervision, Training, Evaluation/Appraisal etc)

Has on going scheduled meetings with staff for the purpose of communication, giving direction, training and team building.
Identify training needs and work with other team members to conduct trainings for the staff.
Capture and keep track of all the key social services programs and trainings conducted in the village during a given month.

Program Management

Evaluates all programs and gets a handle on what is happening in each program at the village. What is currently taking place like, counseling, recreation, spiritual life, reading programs etc.
Develops a written plan that is to be submitted to the Country Director as to how he is carrying out the overall management of the program and what he/she is doing to ensure that the staff is unified, committed to the vision of the ministry and committed to excellence in doing their job as unto the Lord.

Leadership

Must provide dynamic leadership by being involved with the staff, communicating that he/she knows where they are going and how to get there. Working hard, being positive, energetic, proactive, creative, challenging, encouraging, firm and affirming his staff will enable them to follow willingly and gleefully.

Budget Management

Developing and managing program budgets, tracking expenses, and ensuring financial accountability.

Communication and Reporting

Reports to the Country Director by having regular planned meetings. Sends all written report requested.

 
Candidate Qualifications:

A Bachelor’s Degree in Social Work, Child Psychology or related field.
A Master’s Degree will be an added advantage
Satisfactory completion of at least five years of relevant work in the childcare sector.
Exemplary Christian character and active in local Christian church.
A proven leader who can both develop and manage the Children’s Village Program.
Effective communicator, creative problem solver, collaborative decision maker.
Good analytical and strategic thinking skills.
Attention to detail.

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BBC Media Action is the international development charity of the BBC.  BBC Media Action is registered as an international non-governmental organisation in Zambia.
BBC Media Action uses media and communications to reduce poverty and promote human rights. To achieve this, BBC Media Action partners with civil society, local media and governments to:

Produce creative programmes in multi-media formats which inform and engage audiences around key development issues.
Strengthen the media sector by building professional capacity and infrastructure.

We work in partnership to provide access to useful, timely, reliable information. We help people make sense of events, engage in dialogue, and take action to improve their lives. Our work in Zambia, to effect change, falls into two main thematic areas: governance and health.
We are looking to recruit for the position of Assistant Finance Officer.
Location
Lusaka with frequent travel across a number of districts.
Reporting lines
Finance and Admin Manager
Duration
1 year – renewable depending on availability of funding.
Overall, Purpose of the position
The Assistant Finance Officer will be accountable for all aspects of the Finance functions of the BBC Media Action (BBC MA) in Zambia.
Main Duties
Cash Management

Monitor cash levels in the petty cash box and office safe and request cash transfers on a timely basis from the Finance and Admin Manager to ensure that there are always sufficient funds in the office.
Monitor the bank balance and notify the Finance and Admin Manager on a timely basis when a transfer from London is required.
Ensure cash payments are made within BBC MA Zambia’s limits and that all required documentation and authorisation procedures for the payment have been followed.
Ensure the issuing and retiring of cash floats to approve float holders and that all required documentation and authorisation procedures have been followed.
Ensure that cash counts are done by the petty cash custodian and reconcile to the cash book.
Prepare monthly bank reconciliations.
Carry out cash transfers from the bank in conjunction with the Finance and Admin Manager.
Supporting the efficient operations of the organisation by minimising the amount of cash that staff handled by seeking alternative means of payments.

Books and Records

Ensure accurate cash & float logs are maintained and up-to-date.
Ensure that Transaction Vouchers are manually raised to record all safe, bank & cash movements and filed numerically with the supporting documentation.
Ensure that electronic safe, bank & cashbooks are updated on a regular (daily) basis.
Monitor cash flow to ensure that adequate funds are available in the bank & safe to support programme activities.
Ensure accurate coding is used on all payment requests.
Ensure that all receipts are properly checked and verified, including any payments to local partners and suppliers.
Monitor the staff and trade creditors ensuring that they do not go beyond 30 days.
Monthly withholding tax calculations and preparations of payment.
Manage the Finance filing and prepare vouchers as requested by external auditors.
Make prompt and timely payment of all local taxes where applicable.

Required knowledge, skills and experience

Must have a CA Certificate in Accountancy or equivalent with at least 2 years’ experience of financial experience with registered NGO or other reputable organisation.
Must be a member of ZICA.
Proven ability to manage multiple priorities at the same time. In particular, experience of managing multiple budgets at the same time.
Fluency in English.
Good interpersonal skills to establish effective working relationships with financial management system.
Competent to advanced level in Microsoft Excel.
Strong team player; able to:
Work effectively under pressure,
Demonstrate patience to team members,
Explain financial responsibilities to team members,
Willingness and ability to take the initiative not only in identifying problems but also in suggesting and implementing solutions.
Any eye for detail and a concern for accuracy, together with the ability to keep sight of the broad picture.

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About the Organization
Africa Call Organisation is a Zambian NGO dedicated to community-driven development. Our mission is to improve the lives of the most vulnerable, through a comprehensive CBR Program addressing the needs of children and youths with disability, with components in education, health, livelihoods, and community empowerment. Our team is looking for a reliable, independent, detail-oriented, and mission-driven Project Coordinator to ensure the effective implementation of the activities for a drought emergency response project in the District of Mumbwa and Chibombo.
Duties and Responsibilities
The Nutrition Project Coordinator will be based in Chibombo and Mumbwa and will be responsible for implementing field activities at the district and community levels, under the direct supervision of the Project Manager. The Project Coordinator will serve as the primary focal point for coordinating project efforts with district stakeholders, including the Ministry of Health (MoH) and District Disaster Management and Mitigation Unit (DMMU) teams, gather information and implement all project activities at community level.
Nutrition and Wash

Support the implementation of the Integrated Management of Acute Malnutrition (IMAM) program in partnership with identified GRZ rural health clinics
Plan and lead technical trainings for health workers and community health volunteers
Oversee the distribution and the effective management of nutrition supplements among health facilities
Collaborate with WASH and public health teams to reinforce hygiene and sanitation initiatives in project communities
Ensure effective data collection from health facilities

Infrastructure and Resource Management

Support the procurement and supervision of infrastructure development, including borehole rehabilitation, shallow wells, toilet facilities, irrigation systems, grains storage facilities
Monitor construction progress and quality in collaboration with technical teams and contractors.

Monitoring, Inclusion & Community Engagement

Conduct community mapping and data collection to support the project’s Monitoring and Evaluation (M&E) framework.
Work closely with DMMU and other local authorities to ensure alignment with district priorities and coordination efforts.
·         Promote the active inclusion of vulnerable groups, including women and persons with disabilities (PWDs), across all project components.
·         Facilitate community mobilization and local ownership of project activities.
Agriculture and livelihoods
Support the Agriculture Coordinator to oversee the implementation of agriculture-related project activities at community level, liaising with MoA district officers, extension workers, and smallholder farmers in order to introduce and scale-up climate-smart agriculture (CSA) practices to enhance drought resilience.

Requirements

Degree or Diploma in Nutrition, Public Health, Nursing, Community Health, or a related field.
At least 3 years of experience implementing nutrition-focused projects with NGOs or development agencies, preferably in rural or emergency contexts.
Strong understanding of IMAM protocols, community-based nutrition programming, and collaboration with public health systems.
Knowledge of the local health systems and nutrition challenges in rural Zambia, especially Central Province.
Excellent facilitation and community mobilization skills, particularly with women’s groups, CHWs, and local leaders.
Knowledge of project management, budgeting and financial analysis, report writing, and M&E processes.
Highly independent and willing to be based in a rural field location (Mumbwa and Chibombo) and travel regularly within the project area.
Strong interpersonal and coordination skills, with the ability to work effectively with District Health Offices, health facility staff, and community structures.
Ability to collect and manage field data accurately, and to compile concise and clear reports
Fluency in English and proficiency in local languages
Possession of a valid motorbike driver’s license
Familiarity with the administrative, cultural, and geographic context of Mumbwa and Chibombo districts.
Strong commitment to the values and mission of the organization, including equity, sustainability, and community empowerment.

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About the Organization
Africa Call Organisation is a Zambian NGO dedicated to community-driven development. Our mission is to improve the lives of the most vulnerable, through a comprehensive CBR Program addressing the needs of children and youths with disability, with components in education, health, livelihoods, and community empowerment. Our team is looking for a reliable, independent, detail-oriented, and mission-driven Agriculture project Coordinator to ensure the effective implementation of the activities for a drought emergency response project in the District of Mumbwa and Chibombo.
Duties and Responsibilities
The Agriculture Project Coordinator will be based in Chibombo or Mumbwa and will be responsible for implementing field activities at the district and community levels, under the direct supervision of the Project Manager. The Project Coordinator will serve as the primary focal point for coordinating project efforts with district stakeholders, including the Ministry of Agriculture (MoA) and District Disaster Management and Mitigation Unit (DMMU) teams, gather information and implement all project activities at community level.
Agriculture and Livelihoods

Coordinate the implementation of agriculture-related project activities at community level, liaising with MoA district officers, extension workers, and smallholder farmers.
Facilitate the introduction and scaling-up of climate-smart agriculture (CSA) practices to enhance drought resilience.
Plan and lead technical training sessions for farmers on improved agricultural techniques, drought-resistant crops, and post-harvest management
Oversee the distribution of farming inputs, including seeds, tools, and agro supplies.

Infrastructure and Resource Management

Support the procurement and supervision of infrastructure development, including borehole rehabilitation, shallow wells, irrigation systems, grains storage facilities, and latrines.
Monitor construction progress and quality in collaboration with technical teams and contractors.
Promote the adoption and management of storage facilities to improve food security and reduce post-harvest losses.

Nutrition and WASH

Support the implementation of the Integrated Management of Acute Malnutrition (IMAM) program in partnership with identified GRZ rural health clinics.
Collaborate with WASH and public health teams to reinforce hygiene and sanitation initiatives in project communities.

Monitoring, Inclusion & Community Engagement

Conduct community mapping and data collection to support the project’s Monitoring and Evaluation (M&E) framework.
Work closely with DMMU and other local authorities to ensure alignment with district priorities and coordination efforts.
Promote the active inclusion of vulnerable groups, including women and persons with disabilities (PWDs), across all project components.
Facilitate community mobilization and local ownership of project activities.

Requirements

Diploma or Degree in Agriculture, Agroecology, Rural Development, or a closely related field.
Minimum of 3 years of experience working on agriculture projects in rural communities, with NGOs or CSOs.
Ability to work independently and under pressure, respecting deadlines
Conversant in Project Management, NGO project cycles, budget oversight, and M&E processes.
Knowledge of Climate-smart agriculture techniques, drought-tolerant crops, irrigation systems, post-harvest management. Knowledge of agricultural practices and challenges in Central Province is an asset
Excellent communication and facilitation skills, and experience in liaising effectively with technical counterparts at the district level.
Proven ability to mobilize and engage communities, ensuring inclusivity and participation of vulnerable groups such as women and persons with disability
High proficiency in data collection, report writing, budgeting and financial analysis
Possession of a valid motorbike driver’s license
Knowledge of local languages spoken in Central Province.
Familiarity with the administrative, cultural, and geographic context of Mumbwa and Chibombo districts.
Strong commitment to the values and mission of the organization, including equity, sustainability, and community empowerment.

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Our client is looking for the following position to be filled in their organisation:

Artisan Coded welders
Drilling Coordinator  should have experience in RC drilling, Blast Holes and Diamond drilling with a knowledge to work on tenders,
Multi skilled Driller  for RC, BLAST HOLES AND DIAMOND DRILLING

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Job Advertisement: Industrial Electrician (Multi-Plant Machinery Specialist)
Company: RIPA Group Ltd.
Location: Lusaka, Zambia
Employment Type: Full-Time
Application Deadline: 26 June 2025
About RIPA Group
A leader in Zambia’s agri-processing sector, RIPA operates integrated facilities producing animal feed, maize products, soya derivatives, and edible oils. Our advanced machinery supports national food security – join us to power innovation from grain to oil.
The Role
We seek an experienced Industrial Electrician to maintain, troubleshoot, and optimize electrical systems across our four production plants (Stock Feed, Milling, Soya & Refinery). Ensure operational continuity in high-demand environments while working with cutting-edge industrial automation.
Key Responsibilities
Machinery Maintenance & Repair:
Troubleshoot/repair plant-specific equipment:
Stock Feed: Pelletizers, mixers, conveyors
Milling: Roller mills, sifters, packaging lines
Soya: Extruders, dehullers, solvent plant controls
Refinery: Boilers, centrifuges, PLC-driven filtration systems
Perform predictive maintenance on motors (up to 415V), VFDs, and control panels.
Systems & Safety Compliance:
Diagnose PLCs (Siemens, Allen-Bradley), HMIs, and SCADA networks.
Implement LOTO protocols in ATEX/IECEx hazardous zones.
Conduct electrical safety audits across all sites.
Reporting & Collaboration:
Document work orders via CMMS (e.g., Fiix).
Train technicians on multi-plant electrical standards.
Coordinate with production teams to minimize downtime.
Qualifications
Essential:
Valid ZEIC License (Grade 1 or higher).
5+ years’ industrial electrical experience in FMCG/processing plants.
Expertise in 3-phase systems, motor controls, and PLC troubleshooting.
Proficiency with multimeters, meggers, and power quality analyzers.
Advantageous:
PLC programming certifications (TIA Portal/Rockwell) or HV/LV switching.
Experience with:
Solvent extraction plant instrumentation (soya)
Refinery boiler/steam system controls
ATEX dust explosion prevention
Forklift/working-at-heights certification.
We Offer
Salary: ZMW 3,500 – 5,000/month (experience-based) + overtime
Growth: Technical upskilling & leadership pathways
Safety: Zero-tolerance policy; ISO 45001-compliant sites
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RADIATION PROTECTION AUTHORITY
EMPLOYMENT OPPORTUNITY
The Radiation Protection Authority (RPA) is a Regulatory Body under the Ministry of Technology and Science established by the Ionising Radiation Protection Act No. 16 of 2005 and its Amendment Act No. 19 of 2011. RPA’s mandate is to protect the public, workers and the environment from hazards arising from the use of devices or materials capable of producing Ionising Radiation.
The Authority has a vacancy for the following position:
Manager Nuclear and Radiation Safety (1)
Reports To: Director Nuclear and Radiation Safety
Location: Lusaka
Job Objective
To supervise the development and implementation of nuclear and radiation safety enforcement programs to ensure adherence to statutory requirements.
Key Accountabilities
1. Supervises effectively the development and implementation of Nuclear and Radiation Safety standards and guidelines in order to provide an operational framework.
2. Supervises timely and effectively licensing, registration and issuance of permits for Radioactive and Nuclear Materials and Radiation emitting devices in order to ensure compliance to set standards.
3. Supervises timely and effectively inspections of Nuclear and radioactive materials/radiation emitting devices and facilities in order to ensure compliance to statutory requirements.
4. Supervises effective development and implementation of Nuclear Security Measures and Safeguards in order to ensure National Security.
5. Supervises timely and effectively monitoring and evaluation of Nuclear and radiation protection programmes in order to facilitate implementation of appropriate interventions.
6. Manages effectively the implementation of the performance management systems in order to facilitate attainment of departmental objectives.
7. Manages effectively human, financial and other logistical resources in the department in order to ensure the attainment of the departmental objectives.
Minimum Vocational/Professional Qualifications
1. Full Form (V)/Grade 12 Certificate
2. BSc in Physics/Chemistry or its equivalent
3. Added Advantage: A Master’s Degree in Physical/ Chemistry, Nuclear Science, or a related field.
Minimum Relevant Pre-Job Experience
1. 5 years of work experience
2. Knowledge and experience in Nuclear and Radiation Safety will be an added advantage
3. Strong written and oral communication skills in English
Skills/Attributes
1. Able to write analytical and technical reports
2. Able to communicate effectively
3. Analytical Skills
4. Inter-personal Skills
5. Computer literate
6. Accountability and Integrity
7. Confidentiality
8. Regulatory and Compliance Awareness
9. Team Management
10. Technical Expertise
11. Strategic Thinking
12. Leadership Skills
13. Problem-Solving Ability
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POSITION OVERVIEW:
The Electrician inspects, installs, maintains and repairs electrical appliances, systems, facilities and related electrical controls and devices. Helps maintain buildings, grounds and equipment, as well as utilities and their use. Coordinates with other facility maintenance disciplines to complete tasks to minimize disruptions to hospital operation.
This role assists the Facility Manager to ensure seamless operations and maintenance of the hospital facility and infrastructure.
ESSENTIAL DUTIES:
Install, maintain and repair electrical wiring and controls systems.
Read and understand technical diagrams, blueprints, manuals and datasheets
Perform general electrical inspections and maintenance for transformers, panels, circuit breakers, battery systems, lighting and other electrical components.
Perform regular inspections and monitoring of the solar power plant.  Perform and adhere to operation and maintenance requirements, including routine maintenance, as required.
Complete checklists during daily , weekly, monthly, quarterly, semi and annual inspection and maintenance.
Understand, maintain, manage, schedule and utilize the Computer Maintenance Management System (CMMS) to inventory, schedule, document and report electrical maintenance activities.
Troubleshoot electrical issues using appropriate testing devices.
Maintain good knowledge of mechanical, security and ICT Systems.
Champion electrical safety in the hospital.
Coordinate third-party project and service contractors.
Assist the biomedical personnel in medical equipment maintenance and support as needed.
Maintain and manage all tools and equipment related to the function
Ensure compliance with all requirements of the quality management system (SAFECARE) and other related hospital standards.
Supports the purchasing of electrical equipment, spares, parts and supplies
Be available on call as and including weekends, nights, and holidays when need arises.
OTHER DUTIES
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the co-worker for this position. Duties, responsibilities and activities may change at any time with or without notice. Co-worker must perform other tasks, duties, and projects as assigned.
This includes maintenance team leadership in the following areas:
1.      Implement and assure follow-up of maintenance strategy documented through Computerized Maintenance Management System (CMMS) and support maintenance team in achieving maintenance objectives for the facility.
Monitors and maintains the CMMS and provides training to users of the system.  Annually completes an audit of the information in the system and works with the Facility Manager to correct and update the system information.
Lead and train maintenance team in the approved practices and procedures for proper facility and equipment maintenance.
Assists the Facility Manager in developing and implementing maintenance schedules for facilities and related non-medical equipment that are not under service agreement.
Reports maintenance activities, accomplishments, and incidents to the Facility Manager
EDUCATION/EXPERIENCE REQUIREMENTS:
Diploma in Electrical and Electronics engineering  5 or more years of work experience.
Experience in Solar power systems is preferred
Experience and capability in CMMS softwares is preferred.
KNOWLEDGE, SKILLS & ABILITIES:
Good working knowledge of energy systems including utility supplies, generators and solar systems.
Good working knowledge of established electrical procedures and safety rules.
Good command of English and local languages.
Good competency in using a computer and softwares such as Microsoft Word, and Excel, and ability to learn new software programs.  Computer Maintenance Management systems competency is preferred.
Good written documenting and reporting skills.
COMPETENCIES:
Attention to Details. Able to be alert in a high-risk environment; follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details, and organize and maintain a system of records.
Continuous Learning.  Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self-reliance; identify own areas of opportunity and set and monitor self-development goals.
Communication Skills: Able to clearly present information through the spoken or written word; read and interpret complex information; listen well.
Flexibility and Decisiveness: Able to remain open-minded and change opinions on the basis of new information, while being able to stand by a decision that has the best outcome for the hospital operations.; Perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying hospital customer needs.Take quick action in a high-risk crisis; make difficult decisions and follow through; assess a situation and make an optimal and speedy decision despite limited information.
Initiative: Able to bring about great results from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
Innovative/Innovation: Challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; work with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems.
Policies, Process, and Procedures.  Able to act following established guidelines; follow standard procedures in crises; communicate and enforce organizational policies and procedures; recognize and constructively conform to unwritten rules or practices.
Team Work. Able to share due credit with co-workers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from co-workers; display team spirit.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those a co-worker encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The co-worker must perform all duties in conformance to appropriate safety and security standards.
The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by a co-worker to perform the essential duties of this position successfully.
The co-worker must be able to regularly lift and/or move up to 50 pounds.
While performing the duties of this position, the co-worker is required to:
Frequently; sit, use fine finger dexterity, talk, and hear.
Frequently; stand, walk, reach with hands and arms.
Ability to work from a ladder.
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The co-worker must perform all duties in conformance to appropriate safety and security standards.
REASONABLE ACCOMMODATIONS
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
CURE VALUES:
All co-workers of CURE are expected to support and embody the following CURE Values:

Christ-Like Compassion – We respond to meet the needs of children and families with kindness, mercy, and healing. “Truly I tell you, whatever you did for one of the least of these brothers and sisters of mine, you did for me.” – Matthew 25:40
Joy in Service – We love serving children and helping them live life to its fullest. “Worship the LORD with gladness; come before him with joyful songs.” – Psalm 100:2
Faithfulness in Prayer – We depend on God alone who is the source of changed lives and transformed communities. “Rejoice always, pray continually, give thanks in all circumstances; for this is God’s will for you in Christ Jesus.” – 1 Thessalonians 5:16-18
Integrity Always – We do the right thing and keep our promises. “For we are taking pains to do what is right, not only in the eyes of the Lord but also in the eyes of man.” – 2 Corinthians 8:21
Intentional Relationships – We humbly collaborate with our patients, partners, and colleagues for multiplied impact. “And let us consider how we may spur one another on toward love and good deeds” – Hebrews 10:24
Commitment to Excellence – We strive to deliver the highest standard of care and professionalism in our work. “Whatever you do, work at it with all your heart, as working for the Lord, not for human masters” – Colossians 3:23

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JOB OPPORTUNITY
Mulonga Water Supply and Sanitation Company Ltd is a dynamic and vibrant Company providing water and sanitation services in the Municipalities of Chingola, Mufulira and Chililabombwe. At Mulonga, all employees play a crucial role in moving the company “towards purified excellence”. Thus Mulonga acknowledges the importance of having a team that will actualize its objectives and ultimately transform Mulonga into “the most admired utility in Africa”. To ensure this is achieved, Mulonga commits to attract and retain the best employees through a systematic talent management process.
Applications are now invited from suitably qualified candidates to join the team in the position below;
COMMERCIAL MANAGER
Purpose of the Job
To develop the business through managing and coordinating the commercial functions in the Division in order to enhance revenue generation and collection for MWSC and achieve set revenue targets.
Main accountabilities

Review the market on a continuous basis and exploit emerging opportunities to enhance company revenue base.
Devise and implement commercial and business strategies aimed at ensuring timely collection of revenue from all clients, to enable the Company operate as a viable business enterprise.
Collect all billed revenues, including arears, to ensure cash flow sustainability
Organize and co-ordinate market research to establish customers’ areas of dissatisfaction and introduce alternative methods to redress the situation.
Ensure growth in revenue generation through customer retention and enhanced new water and sewer connections.
Ensure that Database clean-up is done on monthly basis.
Carry out thorough Billing Analysis and give recommendation for improvement.
Resolve customer complaints and requests within stipulated service level agreements.
Resolve audit queries within the required timeframe.
Assess the performance of support staff and arranges suitable training.
Prepare departmental budget and contribute to the departmental efficiency savings by ensuring that the allocated budget is not exceeded.
Supervises, coaches and motivates staff to ensure that employees perform to expectations.

Knowledge and Skill Requirements:

Grade 12 Certificate with Five (5) O Levels
Degree in Business related field
5 years post qualification experience
Valid Driver’s License with minimum of 2 years’ experience (Ability to Drive Manual Vehicle) will be an added advantage

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