Job Region: Zambia

Calls Experts is hiring full-time Call Center Agents to join our remote team. In this role, you will handle inbound/outbound calls and provide administrative support such as lead qualification and scheduling.
Key Responsibilities:
Manage call traffic and qualify leads for live transfers
Resolve customer inquiries and update records
Maintain spreadsheets and assist with scheduling
Requirements:
Fluent in English
Remote work-ready: PC/Mac with 8GB RAM, 4000+ CPU score, Windows 10/11 or macOS, and stable fiber internet
Available for 8–9 hour shifts, 5 days/week between 9 AM – 9 PM EST
Strong communication and objection-handling skills
Motivated, reliable, and eager to learn
Compensation:
Base: $500 USD/month (approx. $2.84/hour for 176 hours)
Incentives: Up to $500 USD/month
Overtime paid separately
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The Engineer (L2) is an engineering role, responsible for providing a professional second-line onsite technical support and field engineering service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, this role restores service to clients by managing incidents and seeing them through to an effective resolution.
The primary objective of this role is to ensure all requests, process events and resolution incidents result in zero missed Service Level Agreement (SLA) conditions.
The Engineer (L2) is responsible for managing standard and low complexity incidents, conducting routine, repetitive tasks whilst using readily available information and following standard practices and procedures.
 
Academic qualifications and certifications:
-Bachelor’s degree or equivalent in Information Technology or Computing or related
-Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5
-CCNP- Security or Enterprise (SD-WAN Skills/experience)
-Fortinet Certified Professional – Network Security (minimum) [Fortinet Certified Solutions Expert – preferred]
-ITIL V4
 
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Exciting Career Opportunities in Lusaka, Zambia
One of our esteemed clients is looking for individuals who pride themselves on quality and integrity, with a strong commitment to quality and exceptional service, they strive to create an environment where their employees can thrive and grow.
We are looking for suitably qualified, competent, and highly motivated professionals based in Lusaka to fill the position of;
1.     Fuel Attendants (30)
Key Responsibilities
Fuel Dispensing & Transactions:
Accurately operate fuel pumps and manage financial transactions.
Verify fuel orders and ensure precise dispensing in line with company protocols.
Customer Service:
Greet and assist customers in a friendly, professional manner.
Answer customer inquiries regarding fuel products, pricing, and station services.
Safety & Compliance:
Adhere strictly to safety guidelines and procedures related to fuel handling.
Conduct routine safety checks and report any equipment malfunctions or hazards immediately.
Maintenance & Cleanliness:
Maintain cleanliness and orderliness of the fueling area and surrounding premises.
Monitor fuel levels and coordinate with management for timely resupply.
Record Keeping:
Accurately document transactions, fuel deliveries, and any incidents.
Assist in maintaining inventory records and managing fuel stock levels.
Qualifications and Experience

Grade Twelve (12) Certificate.
Basic math skills for handling transactions.
Must be between the age of 20 – 26 years old.
Customer service orientation.
Ability to work in a team environment.
Ability to work without supervision.

2. TAKEAWAY STORE MANAGERS (4 Positions)

Oversee day-to-day operations of the store
Supervise and guide store staff
Ensure customer service standards are met
Monitor stock levels and coordinate with suppliers
Handle cash, sales, and daily reporting
Support promotions and in-store marketing

Qualifications & Skills:

Grade 12 Certificate with 5 credits or better.
Diploma or higher in Business Administration, Marketing, Tourism, or any Hospitality-related field.
Exceptional leadership, time management, and prioritization skills.
Strong organizational and multitasking abilities.
Fluency in English.
Aged 26 and above.

3. SHIFT SUPERVISORS (15 Positions)

Supervise staff during assigned shifts
Ensure orders are prepared correctly and on time
Maintain cleanliness and hygiene standards
Handle customer queries or complaints during the shift
Monitor stock levels and report shortages
Ensure staff follow store procedures and safety rules
Report any incidents or issues to the Store Manager

Qualifications & Skills:

Full Grade 12 Certificate with 5 credits or better.
Certificate or Diploma in Hospitality, Food Production, Business, or a related field is an added advantage.
Strong leadership, decision-making, and team coordination skills.
Ability to handle shift operations, resolve customer queries, and supervise staff effectively.
Must be reliable, organized, and able to work under pressure.

Aged 23 to 30 years.
4. SALES ASSISTANTS (15 Positions) & CASHIERS (10 Positions)

Welcome and serve customers politely
Take and process customer orders accurately
Handle cash and operate the till or POS syste
Keep the front area clean and well-stocke
Assist with packing food and preparing simple items
Follow hygiene and food safety rules
Report any customer complaints or issues to the supervisor

Qualifications & Skills:

Full Grade 12 Certificate with at least two distinctions, or a certificate of completion (for 2024 school leavers).
Aged 20 to 27 years
Strong customer service and communication skills.
Fluent in English, Bemba, and Nyanja.

4. CHEFS (10 Positions)
Qualifications & Skills:

Full Grade 12 Certificate with at least two distinctions, or a certificate of completion (for 2024 school leavers).
Aged 20 to 27 years.
Ability to remain calm under pressure and perform various tasks.
Knowledge of sanitation regulations.
Strong team player with attention to detail.

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Simbisa Brands Limited is a leading fast food and restaurant group committed to delivering exceptional dining experience. With a diverse portfolio of brands, we pride ourselves on our innovative approach and customer-centric service. We are seeking motivated and detail-oriented Chefs/Cashiers/Baristas/Waiters to join our team.
Location: Lusaka, Kitwe and Ndola
Positions: Chefs/Cashiers/Baristas/Waiters/Waitresses
Job Summary

Provide exceptional customer service.
Take orders and serve food and beverages.
Maintain knowledge of menu, drinks, and daily promotions
Collaborate with fellow staff.
Ensure cleanliness and organization of the work area.
Handle customer complaints and resolve issues as they arise.

Qualification and experience

Must have a GCE O’Level Certificate, certificate in General Hospitality, Food production or in any related field.
Experience in the hospitality industry is an added advantage.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment.
Basic math skills and accuracy with handling cash.
Availability to work flexible hours, including weekends and holidays.
Be presentable and have a strong sense of integrity.
Honest and ability to work under pressure.

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We are looking for a dedicated Hairdresser who will grow with the company.  The Hairdresser needs to know how to make wigs and live near Kalingalinga.  Preferably Mutendere, Helen Kaunda, Mass Media, Kabulonga, Munali, Chudleigh or Kaunda Square. WhatsApp or sms ONLY 0977-134565. NO PHONE CALLS PLEASE.
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About Us
Kokeb Enterprises Limited operates a state‑of‑the‑art vehicle and heavy‑equipment workshop in Solwezi. Our mission is to deliver top‑quality repairs—and we’re building the best workshop in Zambia. We take pride in precision workmanship, continuous learning, and outstanding customer service.
Key Responsibilities
Panel Beating:
Assess and repair dents, scratches, frame damage and body misalignment on passenger vehicles and heavy‑duty equipment.
Use hammers, dollies, pullers and welding equipment to restore panels to factory specifications.
Spray Painting:
Prepare surfaces (sanding, masking, priming) to achieve flawless paint adhesion.
Mix and apply base coats, clear coats, and specialty finishes using spray guns.
Perform color matching and blending to factory or custom standards.
Quality Assurance:
Inspect all repaired panels and painted surfaces for blemishes and defects.
Ensure first‑time fix—no rework due to negligence.
Mentorship & Teamwork:
Train and supervise junior technicians, sharing best practices in metalwork and painting techniques.
Collaborate with Auto Mechanics, Electricians, and service advisors to deliver turnkey solutions.
Customer Communication:
Provide clear, professional technical assessments and cost estimates.
Advise clients on repair options, paint finishes, and maintenance recommendations.
Qualifications & Skills
Experience:
Minimum of 3 years’ proven experience as a Panel Beater and/or Spray Painter.
Hands‑on expertise with both light vehicles and heavy‑duty equipment is a plus.
Technical Skills:
Proficient in MIG/TIG welding, metal straightening, plastic repair.
Skilled in surface preparation, masking techniques, and spray‑gun operation.
Attention to Detail:
Strong eye for color matching and finish quality.
Commitment to flawless workmanship on every job.
Professionalism:
Excellent written and verbal communication.
Ability to interact confidently and honestly with customers.
Team Leadership:
Experience mentoring apprentices or junior technicians.
Passion for knowledge‑sharing and continuous improvement.
What We Offer
Competitive salary and performance‑based incentives
Modern workshop with the latest welding and painting equipment
Ongoing training and certification opportunities
Supportive, team‑oriented environment
Career development and advancement pathways
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Electrician
The Role
The incumbent will be  will for installing, maintaining, and repairing electrical systems, control equipment, instrumentation, and preferably refrigeration systems within the poultry processing facility. A focus on safety, reliability, and food-grade compliance is essential.
Requirements

Trade-qualified electrician diploma/Certificate
 Industrial license or trade test -recognized by Engineering Institute of Zambia
 2+ years’ experience
Excellent analytical, diagnostic, and problem-solving abilities.
Team player with strong communication and record-keeping skills.
Physical ability to stand for extended shifts, and work in wet/cold environments common to poultry plants.

Metal Fabricator
The Role
The incumbent will be  responsible for fabricating, repairing, and assembling metal components used in our poultry processing equipment -ensuring structural integrity, hygienic design, and compliance with food‑grade standards.
Requirements

Certificate/advanced /diploma in Metal Fabrication, Welding, or Mechanical Engineering
2+ years in metal fabrication, ideally within food processing or industrial settings; poultry experience is an added advantage.
EIZ membership.
Skilled in interpreting drawings, metal cutting/shaping, welding, drilling, and finishing techniques
Ability to fabricate to tight tolerances and ensure a hygienic finish.
Capable of lifting, standing for extended periods, and operating tools and machinery safely.
Problem-solving, teamwork, effective communication, reliability, and safety awareness.

Mechanical Fitter
The Role
The incumbent will be responsible for installing, maintaining, troubleshooting, and repairing mechanical equipment across our chicken processing facility. The role is critical in ensuring uninterrupted production, minimizing downtime, and maintaining the highest standards of food safety and plant hygiene.
Requirements

Trade certificate/diploma in Mechanical Engineering, Mechanical Fitting, or equivalent
2+ years’ experience
EIZ Membership.
Physically fit, methodical, with high attention to detail.
Team player with strong communication, reliability, and a safety-first mindset
Meticulous focus on quality to avoid fitment errors and ensure hygienic standards in food-processing equipment.
Critical for reliable upkeep of conveyors, chillers, pumps, etc.
Enables hygienic, tight-fitting equipment assemblies

Do not attach certificates at this stage.
Only shortlisted candidates will be contacted.
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We are looking for a highly motivated and customer-focused individual to join our team as a Call Center Agent, responsible for delivering exceptional service, resolving queries efficiently, and building lasting relationships with our clients.
Responsibilities:

Manage all incoming phone calls and handle customer complaints; provide appropriate solutions and alternatives within the time limits.
Identify and assess customers’ needs to achieve satisfaction
Provide call-in clients with accurate, valid and complete information by using the right methods/tools
Follow up with unresolved customer complaints to ensure resolution and build sustainable trust through interactive & open communication.
Identify and assess customers’ needs to achieve satisfaction
Keep records of customer interactions
Respond to all written communications with customers within a very short period through company communication channels and uphold the communication procedures, guidelines and policies.
Meet personal/team qualitative and quantitative targets.
Collect data, identify customers’ needs, and clarify information.
Follow communication/call center “scripts” when handling different topics/subjects.
Able to probe knowledge of company products and services as well as seize opportunities to upsell company services and promotions.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Knowing the company’s products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.

 
Requirements & Skills

Proven customer support experience or experience as a Client Service Agent will be an added advantage.
Track record of over-achieving targets/quotas
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Full Grade 12 certificate of 5 credits or better with Mathematics and English inclusive.

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