Job Region: Zambia

We are looking for a highly motivated and customer-focused individual to join our team as a Call Center Agent, responsible for delivering exceptional service, resolving queries efficiently, and building lasting relationships with our clients.
Responsibilities:

Manage all incoming phone calls and handle customer complaints; provide appropriate solutions and alternatives within the time limits.
Identify and assess customers’ needs to achieve satisfaction
Provide call-in clients with accurate, valid and complete information by using the right methods/tools
Follow up with unresolved customer complaints to ensure resolution and build sustainable trust through interactive & open communication.
Identify and assess customers’ needs to achieve satisfaction
Keep records of customer interactions
Respond to all written communications with customers within a very short period through company communication channels and uphold the communication procedures, guidelines and policies.
Meet personal/team qualitative and quantitative targets.
Collect data, identify customers’ needs, and clarify information.
Follow communication/call center “scripts” when handling different topics/subjects.
Able to probe knowledge of company products and services as well as seize opportunities to upsell company services and promotions.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Knowing the company’s products inside and out so that you can answer questions.
Communicating and coordinating with colleagues as necessary.

 
Requirements & Skills

Proven customer support experience or experience as a Client Service Agent will be an added advantage.
Track record of over-achieving targets/quotas
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Full Grade 12 certificate of 5 credits or better with Mathematics and English inclusive.

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PRIVATE MALE CHEF WANTED FOR A HOME
We are looking for a reliable, well-mannered, and experienced Male Chef to work in a private home.
Location: Chisamba
Work Type: Full time
Housing provided
Key Responsibilities:

Prepare daily meals for the household
Plan diverse and balanced weekly menus
Cater to various dietary needs (e.g. gluten-free, low-carb, vegan, diabetic-friendly, etc.)
Maintain a clean, hygienic kitchen space
Handle shopping for fresh ingredients and kitchen essentials

Requirements:

Proven cooking experience (home or professional setting)
Knowledge of both local and international cuisine
Ability to adapt meals to specific dietary preferences
Trustworthy, respectful, and well-groomed
Good communication and time management skills

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STORES SUPERVISOR JACARADA MALL NDOLA (MALE ONLY)
Blissfulbond Bridal is a high-end clothing store company all coming from American. We know great fashion fits great women, and not the other way around. Our strength lies in our people, so join a creative, welcoming, and socially-minded brand for a job that suits you with us!
Job Description
As a Store Manager, you will report to the Managing Director and lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you will be responsible for directing and leading the team to achieve store objectives, which include sales and profit goals, recruiting, performance management, training, and development. Your ability to adapt to various situations, environment, challenges, job duties, and work schedules will be crucial to your success.
Day in the life (What you will do):
Ensure that your store achieves company objectives and KPI goals
Lead an operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll, reporting, and scheduling
Recruit, manage, develop and train top talent who are sales, customer, and fashion-focused
Set the example for customer experience and ensure the team is providing a shopping experience that will encourage positive customer connections and loyalty
Implement merchandise strategies while also providing a clean, consistent, and inviting store environment that inspires customers to shop
Maintain an effective and open line of communication with Managing Director.
Qualifications:
Who you are (What you will bring):

You have at least 8-10 years of leadership and or supervisory experience leading in a customer experience-based company.
Proven ability to lead teams to success through strong sales performance.
Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
Ability to work evenings and weekends.
University Degree required in Sales & Marketing, from a – creditable University. (Mandatory)
Police Criminal report (Mandatory)
Previous experience which will be verified with Human resource depart (Mandatory)
Work 3 references must be provided during interviews. 2 with the previous employees and 1 with close relative.

Additional Information:
What we offer:

Salary and bonus
Paid Time Off (Sick Time, Vacation)

If this inspires you…let’s talk. Send us your resume today!
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Sales & Marketing Retail Ladies at Jacarada Mall (Ladies Only)
Start immediately. Candidates should be staying in Ndola.
Are you ready to take on the challenge of being a Sales Lady at our store in mall environment? Are you flexible, fast learner self- motivated, work independently, mostly a team player. We are looking for you to join our team. If you have experience working in selling loans or insurance is a plus for you. Our position has commission plus salary. If you are good at selling, you can double your salary in commission only.
JOB DESCRIPTION
Building a foundation of a trusting relationship with our customers
Have the sense of taste in fashion to find that special outfit for our customer
Meet the target goals for both store sales and orders (Very Important)
Assisting with special events that the store participates in and host
Knowing our store product and our clients is our number one goal
Manage our clients via whatsapp, text and Phone calls.
Day to day actives, daily reports, deposits, meeting monthly goals, shipping
Must love to sale close new business sales
Working Mall hours of 8 to 20hrs
Required Qualifications:
Diploma required in Sales & Marketing, Business Studies from a – creditable
University/College. (Mandatory)
Police Criminal report (Mandatory)
Previous experience with creditable references
Product knowledge or worked for loan company as Loan Officer an asset
1-3 years related experience.
Work references must be provided during interviews
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The company is looking for fabricators to start work with immediate effect. The fabricator should be based in Lusaka

The fabricator should have not less than five years’ experience in a similar role.
should have an idea on steel structure
steel fabrication
welding

SUBMIT YOUR CREDENTIALS VIA EMAIL IN A SINGLE PDF DOCUMENT
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An international transport and logistics company is looking for qualified and experienced cross border truck drivers to join its operations in Lusaka, Zambia.
The ideal candidates must meet the following requirements:
1. Valid PSV driver’s licence with Code DG class
2. Minimum – G9 secondary school certificate
3. Three (3) traceable references from a person of authority (HR Manager,
Fleet Manager, General Manager, etc.) from immediate past employers.
4. A minimum of 5 years’ cross boarder driving experience – a must
5. Valid Passport with minimum of 6 pages
6. A police clearance certificate no older than four (4) weeks
7. A valid medical fitness certificate no older than 6 months.
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JOB SUMMARY 
The incumbent will be responsible for the maintenance, troubleshooting, and repair of various refrigeration systems, including but not limited to commercial refrigerators, freezers, chillers, and HVAC-R units.
REQUIREMENTS

At least an Advanced Certificate or Diploma or any related field.
3 years’ experience in a similar position.
Member of Engineering Institute of Zambia.
Understanding of  Root Cause Analysis and HACCP, OSHA.
 Knowledge in Food Safety Management System.
Strong problem-solving skills.
Reliable and  organized.
 Good communication and interpersonal skills.
Advanced mechanical and diagnostic skills.
Attention to details.

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We are seeking a skilled Technical Engineer with hands-on experience in enterprise hardware solutions. The ideal candidate should have expertise in:
HPE Servers & Storage
Dell Enterprise Solutions (PowerStore, Unity)
Oracle Hardware (Exadata, and other related systems)
Qualifications & Requirements:
Proven experience working with the above technologies.
Certifications in these products will be an added advantage.
Salary: Competitive, based on experience.
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Kariba Harvest Limited, a company operating in Siavonga, Zambia under the Lake Harvest Group of Companies, is urgently seeking to appoint four (4) suitably qualified individuals to join our team in the position of Security Guard.
Job Description:
The ideal candidates will be responsible for maintaining a safe and secure environment for our premises, personnel, and visitors. They will enforce company policies and respond effectively to incidents and emergencies.
Key Responsibilities:
-Conduct routine patrols of the premises to ensure safety and security
-Monitor surveillance systems, including CCTV and alarms
-Control access to the premises and verify the identity of individuals
-Perform security checks on vehicles, packages, and personnel
-Respond promptly to alarms and investigate disturbances
-Prepare detailed and accurate incident reports
-Cooperate with law enforcement agencies when necessary
Qualifications & Experience:
-Minimum 2 years’ proven experience as a Security Guard or in a similar role
-Full Grade 12 Certificate
-Police or military training certification is an added advantage
-Strong observational and surveillance skills
-Good communication and interpersonal abilities
-Ability to remain calm and act quickly in emergencies
-Physical fitness and stamina for patrol duties
-Experience with CCTV operation is an added advantage
-Willingness to work flexible shifts, including nights, weekends, and holidays
How to Apply:
Interested candidates should submit the following documents to undefined.
-Updated Resume
-Cover Letter
-Relevant certificates or supporting documentation
Deadline for Applications: 8th July 2025
Kariba Harvest Limited is an equal opportunity employer. We value diversity and are committed to building an inclusive environment for all employees. Only shortlisted candidates will be contacted. We thank all applicants for their interest in joining our team.

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