Job Region: Zambia

Job Title: Business Analyst
 Reports to: Business Advisor
Purpose of the Role:
The Business Analyst reports to the Business Advisor and assists the Business Advisor to sell Growth Advisory services to existing PKF clients as well as sourcing new clients, and to provide Growth Advisory services to clients in order to facilitate business growth. In this regard, the Business Analyst is expected to assess how client organisations are performing and to help them improve their business processes and systems. The Business Analyst conducts research and analysis in order to come up with interventions and solutions to business problems faced by client organisations and helps to introduce these solutions to the client businesses.
Detailed Job Specifications:

Uses data-modelling techniques to identify ways in which an organisation can operate more effectively and efficiently;
Communicates with senior people in organisations to find out what they hope to achieve;
Formulates ways for businesses to improve, based on previous research;
Persuades internal and external stakeholders of the benefits of new technology or strategies;
Explores how the client organisation is currently operating via research, which could include interviewing employees and collecting quantitative data;
Explores different solutions, their risks, benefits and impacts;
Proposes solutions to an organisation’s leaders, and keeps them updated with progress;
Ensures, where and if necessary, that recommended and agreed changes / interventions are implemented – for example, by overseeing the implementation of new approaches or technology;
Undertakes any other duties as assigned by superiors and as may reasonably be required

Person Specification:
Qualifications and Experience

Minimum Bachelor’s degree in Accountancy , CA Zambia, or ACCA, CIMA or equivalent
Minimum three (3) years relevant corporate service experience

Required knowledge, skills and abilities

Commercial awareness and strong understanding of the business environment;
Confidence working with complex data and systems;
Excellent problem diagnosis and problem solving skills;
Good understanding of how ITC can be used to resolve business-related problems;
Excellent communication and interpersonal skills, and the ability to work with people at all levels of an organisation;
Good time management and organisational skills;
An interest in, and understanding of, project management techniques
Ability to maintain the confidentiality of affairs of the Client organisations;
Ability to work under pressure and to deadlines with attention to detail;
Familiarity and proficiency with Microsoft Office;
Awareness of current trends and legislative developments that affect the business sector will be an added advantage.

Please send your application letter and other credentials as a single PDF to undefined and state the email subject as Business Analyst
NOTES
The closing date for receipt of applications is 26 June 17:00 hours. Only short-listed candidates will be contacted. Address the applications to The Director – Human Resources.
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AB Bank Zambia is the market leader in providing financial services to Zambian micro, small and medium enterprises. We are looking for a highly skilled Software Developer with strong expertise in Java and C# to join our dynamic team. You will be responsible for designing, developing, and maintaining high-performance applications while collaborating with cross-functional teams to deliver innovative solutions.
Among other responsibilities, you will be expected to:

Design, develop, and maintain scalable software applications using Java and C#.
Write clean, efficient, and well-documented code following best practices.
Debug, optimize, and refactor existing code for improved performance.
Collaborate with product managers, QA engineers, and other developers to deliver high-quality software.
Participate in code reviews and contribute to architectural decisions.
Stay updated with emerging technologies and industry trends.

Your Minimum Qualifications and Competencies should:

Degree in Software Development, Information Technology, Computer Science or comparable qualification with 3+ years’ experience.
Proven experience with Windows, Linux and MacOS environments.
Familiarity with RESTful APIs, microservices architecture, and cloud platforms (AWS/Azure/GCP).
Experience with Docker, Kubernetes, or other containerization tools.
Must be a member of ICTAZ.
ZAQA verified certificates.

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Job Summary: We are seeking a detail-oriented and experienced Finance Officer to join our finance team. The ideal candidate will be responsible for all payables side of the team. This role requires strong analytical skills, proficiency in accounting software.
Key Responsibilities:
Management of petty cash including issuing and reimbursement of float
Posting of petty cash expenses in the system
Drawdown of reimbursement from the bank as well as any authorised cash withdrawals
Checking that supplier invoices comply with fiscal regulations and internal supporting documentation is attached before updating these in Evolution
Preparation of supplier payments according to the payment cycle and guided by the cash flow
Processing of Supplier Journals & General Journals as may be required
Reconciling of supplier accounts monthly.
Reconciles assigned Control accounts monthly
Assisting in stock take preparation and processing
Qualifications:
Education: Bachelor’s degree in accounting, Finance, or related field. Professional certification (e.g., ACCA, CA(ZM) preferred.
Experience: Minimum of 3-5 years of experience in accounting or related roles and in the FMCG Sector
Skills: Proficiency in accounting software (e.g. Sage Evolution, Syspro, SAP), advanced Excel skills, strong analytical and problem-solving abilities.
Knowledge: Thorough understanding of accounting principles, financial regulations, and tax laws.
Attributes: Detail-oriented, excellent communication skills, ability to work independently and as part of a team.
Should you be interested in applying for this role, please submit your detailed CV, copies of relevant qualifications, relevant professional accreditation, registrations, and ID/Passport to undefined. Please upload all your documents as one SINGLE PDF or zip file. Ensure your application is complete with all the requirements above. Late and incomplete applications will not be considered
The subject of your email should read: Application:  Finance Officer
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ABOUT HEALTHY LEARNERS
Healthy Learners is an award-winning non-profit organization working to improve the health and learning of children across Zambia—and soon, beyond. In partnership with the Government of Zambia, we bring healthcare directly into schools so that children stay healthy, stay in class, and reach their full potential. Our model is government-owned and government-led, fully embedded in national priorities, systems, and structures.
Today, we operate in over 720 public schools across all ten provinces, reaching more than 1.1 million learners through Zambia’s first integrated School Health Program. Our approach combines school-based service delivery with technical assistance to government at every level—strengthening planning, supervision, data use, and local capacity to deliver.
As we complete our national scale-up, we’re focused on deepening programme quality, strengthening delivery systems, and laying the foundation for long-term government leadership. We’re looking for a dynamic operational leader to help drive this next chapter—someone ready to manage complexity at scale and help a proven model achieve lasting impact.
Healthy Learners is the proud recipient of the Skoll Award for Social Innovation, the Duke F.M. Kirby Prize, and the Lipman Family Prize from the University of Pennsylvania. These awards reflect not just our success to date, but the strength of the opportunity ahead. If this mission resonates with you, we’d love to hear from you.
ABOUT YOU
You exemplify the qualities of being Humble, Hungry, and Smart in your leadership:

Humble (Continuous Learning & Inclusion): You actively seek, encourage, and facilitate feedback sharing, fostering an environment of continuous learning. You adapt and grow continuously, cultivating a culture of inclusion and belonging.
Hungry (Efficiency, Excellence, and Innovation): Your relentless drive for efficiency and excellence is evident in your approach to both everyday tasks and complex challenges. When obstacles arise, you don’t merely seek answers; you develop solutions and establish structures to address future obstacles proactively. Your hunger for innovation permeates the organisation, where you eagerly explore new and best practices, ensuring our people operations remain modern and highly effective.
Smart (Emotional Intelligence & Psychological Safety): Your exceptional emotional intelligence is your superpower, allowing you to create psychological safety within the organization. Through your ability to build trust, encourage risk-taking, and nurture courageous conversations, you promote an environment where individuals can thrive and collaborate effectively.

POSITION OVERVIEW
We are looking for a skilled Driver to drive Healthy Learners vehicles, support the logistics and fleet units through the Administration and Supply Chain Management department’s process and procedures. S/he will transport, staff, people, property, goods from one place to another thereby providing support in the day-to-day running of the Department and will contribute to making Healthy Learners the preferred place to work in Zambia. The job holder must have knowledge of various transport and logistics functions. We want to see a committed and approachable individual and be impressed with your character and skills. The goal will be to provide assistance to the Logistics and fleet Unit and support to all employees in the area of transportation from one point to another.
LOCATIONS: Solwezi (1), Mongu (1), Samfya (1), Chinsali (2), Mansa (1)
KEY RESPONSIBILITIES

Ensure that staff arrive safely and on time to their various destinations.
Ensure that and sign log sheets are signed and filled.
Ensure road transport and safety regulations are followed.
Ensure vehicles are road worthy and that they have the necessary road tax, fitness and insurance discs.
Ensure vehicles are kept clean at all times.
Assist with collection of quotations and procurement.
Assist with Office Maintenance Duties (cleaning and gardening) as and when needed.
To Track service, repair, Insurance, road tax and fitness of vehicles and discs are displayed on vehicles
Assist with collection of quotations.
Assist with making document deliveries and pickups as well as loading and offloading goods.
Assist the Finance and Administration Department in making timely bank deposits.
Exhibit professional conduct when interacting with partners, suppliers and other stakeholders.
Track service/repair and refueling of generator as well as turning on/off the generator during power cuts and ensuring that it is secured when knocking off.
Any other duties as maybe assigned.

SKILLS & QUALIFICATIONS

High levels of confidentiality
Good verbal and written skills
Sound knowledge of road traffic regulations
Good Interpersonal and communication skills
No criminal record.
Ability to work under pressure with strong attention to detail.
Passion for Healthy Learners’ Vision & Mission
Grade 12 Certificate
Valid class C driver’s license of not less than 5 years
Mechanical qualification and skills is an added an advantage
5 years of proven work experience

WHAT WE OFFER

Opportunity for Impact: Play a pivotal role in implementing a program that improves health outcomes for millions of schoolchildren, shaping the future of communities across Africa.
Competitive Compensation: Receive a competitive salary and benefits package that reflects your expertise and commitment.
Professional Growth: Access ongoing training, leadership opportunities, and engage in innovative projects that challenge and inspire you.
Supportive Culture: Join a passionate, dedicated team that values collaboration and mutual support, fostering an environment where all contributions are recognized.
Networking Opportunities: Collaborate with international organizations and enhance your network and influence in the public health sector.

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We are seeking a qualified and experienced Linesman Electrician to join our dynamic team. The successful candidate will be responsible for the installation, maintenance, and repair of overhead and underground electrical power lines and associated equipment.
Key Responsibilities:
-Construct, maintain and repair high and low voltage power lines.
-Inspect and troubleshoot electrical lines and equipment.
-Operate and maintain safety equipment and tools.
-Climb poles and work at heights as needed.
-Respond to emergency outages and perform fault-finding and restoration.
-Follow all safety protocols and electrical codes.
Qualifications & Requirements:
-Craft Certificate or Trade Test in Electrical or Power Line Construction.
-Minimum of 2 years’ experience in a similar role.
-Valid Linesman Certification from a recognised institution.
-Ability to work at heights and in challenging environments.
-Physically fit and safety conscious.
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WE ARE HIRING! | FIELD MANAGER – JOIN OUR DYNAMIC SALES TEAM!
Are you a passionate and driven sales leader ready to make a real impact in the field? We are looking for a Field Manager who thrives on performance, strategy, and leading from the front. This is your opportunity to lead a high-performing sales team, build strong client relationships, and drive growth in a fast-paced and innovative environment.
Key Responsibilities:

 Supervise and manage day-to-day sales activities in the field
Develop and execute winning sales and marketing strategies
Set and monitor monthly sales, placement, and revenue targets
Distribute and oversee the placement of Kazang machines
Build and maintain strong client relationships and identify new business opportunities
Guide and motivate a team of Sales Representatives to achieve performance goals
Conduct market research and provide innovative suggestions for growth
Track and report sales performance daily, weekly, and monthly
Ensure consistent achievement of placement, sales, and revenue goals

What We are Looking For:

Diploma in Business Administration, Sales & Marketing, or related field
Full Grade 12 certificate with a credit or better in English and Mathematics
Valid driver’s license (2+ years preferred)
Minimum 2 years’ experience in a similar sales or managerial role
Strictly Livingstone based candidates will be considered.
Proven leadership and team development abilities
Strong knowledge of sales tactics and CRM strategies
Excellent communication, negotiation, and problem-solving skills
Proficient in Microsoft Office
Self-motivated, organized, and results-oriented
Ability to work under pressure and independently

Why Join Us?

Opportunity to lead in a high-growth environment
Competitive remuneration and performance incentives
A supportive and forward-thinking team culture
Career advancement opportunities

Think you are up for the challenge?
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The Board of Mosa University (MOSAU) intends to appoint a Vice Chancellor. The Board through the Search and Employment Committee (SEC) therefore invites applications from suitably qualified experienced persons for this position.
Key Tasks and Responsibilities
(1)  Provides overall leadership for an inclusive staff and collegiate culture that empowers individuals to attain their full potential and to achieve the Universities’ goal in Teaching, Learning, Research, Innovation, and Community Service.
(2)  Undertakes regular reporting to the Board.
(3)  Leads the development and implementation of the University’s Strategic Plan.
(4)  Provides an effective academic environment for the pursuit of teaching, learning, research and community service for the attainment of liberal professional, scientific and technical education which is responsive to the needs of society and industry.
(5)  Ensures the development and effective implementation of the financial resource mobilization and management strategy of the University.
(6)  Ensures that the University recruits and retains sufficient numbers and high caliber of academic, administrative and support staff on terms and conditions of service as
determined by the Board.
(7)  Establishes an environment that promotes a culture of high performance, staff discipline and motivation.
(8)  Ensures the development and implementation of the infrastructure development and management strategy.
(9)  Enforces effective utilization of University’s infrastructure and maintenance of the infrastructure.
QUALIFICATION, KNOWLEDGE AND EXPERIENCE
(a)  Grade 12 Certificate (with 5 “0” levels with credit or better) or its equivalent.
(b)  Earned Bachelor’s Degree, Earned Master’s Degree and holder of authenticated earned PhD in a relevant field from reputable and recognized University.
(c)  Accomplished record of scholarly work, research, teaching and public Service.
(d)  Knowledge and experience of University Systems.
(e)  Minimum of eight (8) years’ experience at senior management level at a minimum of Dean of School or registrar in a University.
(f)  Personal and professional integrity with a distinguished track record of successful senior management experience in higher education.
(g)  A strong record of academic leadership and personal achievement in both teaching and research.
(h)  Functional ICT Literacy
(i)Demonstrable track record of community service.
TENURE
The appointment of the Vice-Chancellor shall be for an initial period of three (3) years which could be renewed, subject to a satisfactory performance assessment for a similar period
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Background
African Parks (AP) is a non-profit conservation organisation that takes on responsibility for the long-term management of protected areas in partnership with governments and local communities. AP manages 23 protected areas in 13 countries covering over 20 million hectares in Angola, Benin, Central African Republic, Chad, the Democratic Republic of Congo, Malawi, Mozambique, the Republic of Congo, South Sudan, Rwanda, Zambia and Zimbabwe.
Position Title: Assistant Special Projects Manager
Reports to: Park Manager
Location: Liuwa  Plain National Park (LPNP)
Type of contract: Fixed Term
Number required: One
Job Overview
Liuwa is currently seeking to employ a suitably qualified Assistant Special Projects Manager. The position is complex and diverse, and requires a “tech-savvy” adaptable person to fulfil the role. Primarily, the role is a support function to the Park Manager, with a focus on Technology Management and Data Analysis. However, the position requires that the incumbent be involved in all aspects of operations.
The Assistant Special Projects Manager (ASPM) is a key member of the Liuwa Plain National Park (LPNP) team. The ASPM acts as a support function to the Park Manager (PM). The roles functions are diverse and are generally related to Park specific goals. Currently, the focal areas include DAS, SMART and GIS Technology Management.  The positions’ responsibilities include but are not limited to the following:
Technology Management:

SMART Data Management by ensuring data is downloaded, corrected and stored accurately, providing clean data to the FOM and Park Ranger for law enforcement and conservation management
Data analysis using SMART data according to Law Enforcement needs (current and historical).
Provide CyberTracker and SMART training to Scouts and Park Ranger
Ensure that all CyberTracker handhelds’ software is current and functional
The establishment of GeoSuite intelligence software and the management thereof.
Responsible for intelligence data entry and analysis in the current WCPP database.
Responsible for the implementation of the DAS system, including data management, and ensuring that it functions optimally.
Providing up-to-date mapping for the park related to all aspects of management

Conservation Management:

Support the implementation of all conservation goals of LPNP
Responsible for all mapping exercises relating to conservation and habitat management (e.g., Game Movements, fire, land use, etc.)
Providing hands-on logistical support for the annual aerial census and provide data analysis of the results
Provide logistical and administrative support to conservation projects, including wildlife introductions
Administration related to Environmental Impact Assessments for new facilities in the park.

Park and Operational Management:

Provide administrative support to the Park Manager
Assist with procurement for the Operations Department
Logistically assist with the Health and Safety of LPNP including the management of emergency and medical evacuation equipment, as well as arranging first aid training for LPNP staff.
Responsible for work-related travel and hospitality arrangements for LPNP Staff, APN Staff, Visiting Donors, Stakeholders, Film Crews, and Photographers. Logistically support film crews and photographers visiting LPNP.
Implementation of special projects according to annual goals and the LPNP Business Plan

Staff Management and Supervision

Day-to-day management of staff under your supervision, setting tasks and overseeing these, ensuring exemplary work standards, maintaining staff discipline through the company’s code of conduct and conditions of service, and overseeing general staff-related administration.
Identifying training needs and implementing in-house training

Key measures and targets

High standard of Technological Management
SMART, GIS, DAS, and Geosuite Operational and functioning optimally
Conservation and Law Enforcement Data is well managed and provide direction for management
GIS Mapping up to date and accurate
Special Projects implemented and operational within a time scale
Travel Arrangements and logistical arrangements achieved
Administration completed to a high standard

Capabilities, competencies and experience needed for the job

A 3-year Degree, preferably in Conservation Sciences
Demonstrable experience of at least 3 years
Good working knowledge of SMART and GIS Software
Strong organizational skills and an ability to manage several tasks at one time
Thrive under pressure and can work towards strict deadlines
Strong disciplined character, willing to work long hours in a remote environment, with limited resources
Ability to solve problems, make do with what one has, to solve often complicated problems
Fluent English (written and spoken)
Good team player and experience in managing teams
Knowledge of wildlife industry and standards

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Call Centre Agent – Inbound and Outbound
Job Summary
We are looking for dynamic and customer-focused Call Centre Agents to manage inbound and outbound calls on behalf of our clients. Based in Lusaka, the successful candidates will provide first-contact resolution to customer inquiries, support product/service delivery, and ensure that customers receive timely, courteous, and effective service across all platforms including WhatsApp and Facebook. This role demands excellent communication skills, a keen eye for detail, and a strong desire to help others.
Key Responsibilities

  Handle a high volume of inbound and outbound calls in a professional manner.
  Manage and respond to queries on social media platforms, particularly WhatsApp and Facebook.
  Update and maintain client records accurately within the system.
  Assess and understand customer needs to provide effective solutions.
  Foster trust-based relationships with customers through proactive and empathetic communication.
  Deliver accurate and complete information using established tools and resources.
  Address customer complaints promptly and follow up to ensure resolution within agreed timelines.
  Go the extra mile to provide an outstanding customer experience.
  Maintain up-to-date records of customer interactions, transactions, and feedback.
  Adhere to company communication protocols, standards, and policies.
  Submit detailed periodic performance reports to the Call Centre Supervisor.
  Perform additional duties as assigned by management.

Qualifications and Experience

  A Diploma in Marketing, Business Administration, or a related field.
  A minimum of one (1) year experience in a call center or customer service role.
  Familiarity with customer relationship management systems and practices.
  Proficient data entry and typing skills with attention to detail.

Essential Skills and Attributes

   Exceptional verbal and written communication abilities.
   Ability to work in a fast-paced environment and handle pressure effectively.
   Strong interpersonal and conflict-resolution skills.
   Ability to multitask, prioritize workload, and manage time efficiently.
   Adaptable to various customer personalities and situations.

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Bantu Agency is looking for Customer service personnel to work for Bantu Ride. The following positions are available:
1.     Call Centre Supervisor
Job Summary
We are seeking an experienced and results-oriented Call Centre Supervisor to oversee the daily operations of our call center team. This role is pivotal in ensuring the delivery of exceptional customer service and operational excellence. Based in Lusaka, incumbent will be responsible for supervising agents, optimizing customer engagement processes, managing reporting frameworks, and contributing to business development through customer interactions. Additionally, the Supervisor will serve as a liaison between clients, vendors, and internal teams, ensuring seamless communication and efficient service delivery.
Key Responsibilities
A.  Customer Experience Management

Ensure all inbound customer calls are accurately recorded in the CRM system – 100% compliance.
 Generate and review daily query reports on unresolved cases.
  Produce weekly inbound traffic reports with actionable insights.
  Resolve inbound queries received via email, WhatsApp, and escalate complex issues when necessary.
  Monitor and summarize customer inquiries for management reporting.
  Coordinate and send customer engagement SMS campaigns (monthly and ad hoc), ensuring a minimum 90% delivery rate.
  Facilitate the conversion of inbound inquiries into sales leads and follow up on potential business.
  Analyse recurring customer issues and recommend timely resolutions.
  Ensure proper customer query handling and follow-up to guarantee closure within SLA timelines.
  Maintain data accuracy for all customer service records and reports.

B.  New Business Development

  Drive agent performance to meet organisation’s mission.
  Supervise lead generation and data mining efforts for business growth.
  Monitor agent productivity and optimize performance metrics.

C.   Reporting and Documentation

  Welcome call reports
  Inbound traffic and quality assurance reports
  Dropped calls and arrears reports
  New business production and conservation reports
  Ad hoc management reports as requested

Qualifications and Experience

  Full Grade 12 Certificate or equivalent.
  A Diploma or Degree in Business Administration, Marketing, Sales, or a related field.
  Membership with a recognized professional body such as Zambia Institute of Marketing (ZIM) is an added advantage.
  Minimum of two (2) years’ experience in a customer service role within a multinational or high-performance organization.
  Solid understanding of CRM systems, customer experience principles, and business process improvements.
  Proficient in Microsoft Office applications: Outlook, Word, Excel.

Required Competencies

  Strong leadership and supervisory skills.
  Excellent communication skills (oral and written).
  High level of integrity, professionalism, and reliability.
  Analytical thinking and problem-solving abilities.
  Customer-centric mindset with an ability to manage high-pressure situations.

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