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Positions:  One (1) Customer Service Agent – Chingola, Solwezi, Lusaka
 
Main Purpose of Job and objective:
To consistently exceed our customers’ expectations and operational standards for on time delivery performance at an optimized cost and zero tolerance in Controllable loss, Damage and claims. Safe and secure timely handling of customers’ goods, solving and possible discrepancies and informing the Customer Service Manager in order to achieve on time delivery in perfect conditions.
 
Key Job Responsibilities/Accountabilities

Ensure all enquiries or queries from all  and clients and stakeholders are attended to in a timely manner and escalations done as per escalation matrix provided
Ensure all enquiries and queries from clients and stakeholders are effectively responded to within the shortest possible time
Ensure all phones are operational and that all team members are logged into the system by 07:45 every morning.
Ensure to escalate all phone related challenges to the IT Service Desk for quick resolution by 08:10 every morning.
Ensure the proactive tracing of shipments for all clients and stakeholders to monitor quality of service.
Ensure internal and external client and stakeholders are communicated to on daily basis to coordinate any needs with OPS, customer service, Admin and any other department with escalation to National Customer Service Supervisor.
To drive growth of shipments and revenue from your station and our stakeholders through actively engaging them on product knowledge as may be assigned from time to time by the Line Manager.
Ensure to pick all incoming calls within three (3) rings.
Book pick-ups in the system.
Engage operations for closure of checkpoints and other stations for shipments from clients and stakeholders.
Monitor the reports from ops on recovery and push ops team for follow-ups of alternative transport by ops.
Ensure you submit your daily leads to leads champion at the end of each day for subsequent submission to the Sales Department.
Ensure to offer solution to our clients without going out of the company’s code of conduct and within the rules and regulations of the Company.
Ensure to treat with as urgency and priority all other assigned responsibilities by the National Customer Service Supervisor.

 
Qualifications/Experience:

Grade 12 certificate
A strong and excellent knowledge of all facets of the courier/ logistics industry business
Results oriented
Diploma in Public Relations/Mass Communications/ Business Administration or any related field
Degree in Mass communication/ Public Relations

 
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Wideway International (Z) Investment Company Ltd is a transportation company based in Nkana West, Kitwe. The company is currently looking for a professional Occupational Health and Safety Officer
Duties & Responsibilities

Promote occupational health and safety within the organisation and develop safer and healthier ways of working
Assessing risk and possible safety hazards
Focusing on prevention by keeping up with equipment maintenance and employee training
Conducting investigations on causes of accidents and other unsafe conditions at the place of work, study possible causes and recommend remedial action
Finding the best way to prevent future accidents
Ensuring that the company meets its safety goals
Ensure that PPE such as hearing protection, dust masks, safety glasses, footwear etc is being used in work places according to regulations
Develop occupational health and safety systems, including policies, procedures and manuals
Conduct inspections and audits as per KPIs

Key Job Attributes

Good communication skills
Excellent interpersonal skills
Certification and experience in First Aid
Proficiency in Microsoft Suite

Qualifications/Experience required

Minimum of a Diploma in Occupational Health and Safety from a well recognised Institution
Over 3 years experience as a safety officer
Membership of relevant safety institute

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About Us: Tsapo Industries Zambia Ltd is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and Golden Dragon Buses. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market. We are looking for a motivated and detail-oriented Accounts – Graduate Trainee to join our finance team.
Key Responsibilities:

Assist in preparing financial statements and reports
Support the finance team in bookkeeping and data entry
Reconcile accounts and process invoices
Assist with payroll and tax computations
Maintain accurate financial records
Support internal audits and compliance activities
Perform other accounting duties as assigned

Qualifications & Skills:

Diploma/Degree in Accounting, CA, Finance, or related field
Basic knowledge of accounting principles and financial reporting
Proficiency in Microsoft Excel and accounting software
Strong analytical and problem-solving skills
Eagerness to learn and develop in the accounting field
Attention to detail and ability to meet deadlines

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Criteria: (Live-in)   – Start Date: 19.04.2025
 
– Education Level: Grade 9 or Grade 12
– Age Bracket:  between 21 & 32 yrs old
Training & Experience
– Relevant training in related field with minimum 3months experience or proven experience (without formal training) of min 1 year with traceable referees
Attributes
– Good Command of the English Language
– Excellent personal hygiene
– Must be child friendly, able to interact with and take care of children
– Able to Cook VERY WELL,  ability to bake will be an advantage
– Able to plan & perform House Keeping chores without supervision
– Able to plan, draw budgets, keep track of household stock and able to shop unsupervised
– Ability to use domestic equipment such as a washing machine, dishwasher, microwave etc will be an advantage
– Willingness to take driving lessons if required to and willing to travel with the family
– Will be registered with NHIMA and NAPSA
– Willing to work long-term
 
**Please include your application letter and attachments in your application.
ONLY WOMEN TO APPLY – Please DO NOT apply if you do not fit the Criteria
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About Us: Tsapo Industries Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and Golden Dragon Buses. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market.
Key Responsibilities:

Reviewing all other reconciliations before preparation of monthly management accounts
Record daily financial transactions and ensure accuracy in ledgers
Process invoices, receipts, payments, and vouchers
Reconcile bank statements and company accounts
Assist in preparing financial reports and documentation
Maintain proper filing and organization of financial records
Assist with payroll and statutory returns
Support the Accountant in daily operations and audits

Qualifications & Experience:

Diploma or Certificate in Accounting, Finance, or related field
Minimum of 2 year experience in a similar role is an added advantage
Proficiency in Microsoft Excel and accounting software (e.g., Pastel, QuickBooks)
Strong attention to detail and numerical accuracy
Good communication and organizational skills
Ability to work independently and as part of a team

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About Us: Massbreed Investment Zambia Limited is a leading supplier of high-quality commercial vehicles and equipment, representing globally renowned brands such as FAW Trucks, Sino Trucks, Lovol Mining and Construction Equipment, and Golden Dragon Buses. We are committed to delivering reliable, affordable, and terrain-appropriate solutions for the African market.
Key Responsibilities:

Reviewing all other reconciliations before preparation of monthly management accounts
Record daily financial transactions and ensure accuracy in ledgers
Process invoices, receipts, payments, and vouchers
Reconcile bank statements and company accounts
Assist in preparing financial reports and documentation
Maintain proper filing and organization of financial records
Assist with payroll and statutory returns
Support the Accountant in daily operations and audits

Qualifications & Experience:

Diploma or Certificate in Accounting, CA, Finance, or related field
Minimum of 2 year experience in a similar role is an added advantage
Proficiency in Microsoft Excel and accounting software (e.g., Pastel, QuickBooks)
Strong attention to detail and numerical accuracy
Good communication and organizational skills
Ability to work independently and as part of a team

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ROLE DESCRIPTION
Our Clinical Officers are responsible for the delivery of a high standard of medical care together with excellent customer service at the health facility.  Clinical Officers rotate between outpatient and emergency services. They work closely with other multidisciplinary clinicians to provide comprehensive health care services for patients and their families.
Our Clinical Officers carry out their duties consistently, ethically and in line with international standards and evidence based medical practices.
KEY DUTIES

Actively participates in the efficient provision of the Medical Services at the Clinic by adhering to international best practice guidelines
Treat patients according to Standard Treatment Guidelines (MBHS guidelines, Zambia National treatment guidelines, WHO treatment guidelines)
To use the ICD 10 Coding on all patient consultation visits.
Ensure Patient Care and Management as detailed below:
Follow up patient consistently and ensure appropriate investigations.
Documentation of history taking and physical examination on patients.
Prescribe correct treatment to patients.
Record all cases seen daily on tally sheet.
Reconciling and reporting any discrepancies found in the records.
Refer clients whenever need arises.
Counsel clients on and compliance to treatment in outpatient/inpatient department.
Order investigations on patients/clients where necessary.
Give health education talks to clients.
Effectively coordinate the logistical transport of patients from the FAS to an appropriate receiving facility from initial patient contact to activation and arrangement of appropriate transport services.
Able to work with other clinicians to ensure comprehensive patient care.
Recognises patient’s rights in offering medical services.
Ability to offer support to other staff members in order to bring about efficiency in service delivery.
Ability to adjust and adapt to changes that may come in the field of clinical practice.
Keeping up to date with latest developments in clinical practice.
Exhibits professional conduct at all times towards patients/clients and staff members.
Not to engage in personal confrontation with patients but seeks better ways of resolving grievances by engaging the right people to sort out any grievances.
Ability to engage with respective stakeholders as per FAS and Mining policy. I.E the engagement with supervisors, safety officers and paramedics when dealing with patients requiring care.
Ability to make use of appropriate communication channels as established by FAS and Mining policy in order to effectively and efficiently communicate across different departments and areas.
Ability to perform regular counts and operational checks within the FAS environment and report any fault or shortfall as per FAS policy.
Ability to follow an established consumables and medications management policy including the tracking and ordering of consumables and medications as per FAS policy.
Ability to effectively maintain the FAS environment in line with MBHS FAS standards, including performing clinical cleaning as required.
Computer literacy – use of spreadsheets and various departmental software is advantageous.

REQUIRED TECHNICAL SKILLS, TRAINING & EXPERIENCE 

Diploma in Clinical General Sciences
Must be registered and licensed with the Health Professions Council of Zambia (HPCZ).
Experience in emergency medicine is an advantage.
Must have at least 3 – 5 years’ experience

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About Us:
At CapitalHub Financial Services Ltd, we are dedicated to empowering individuals and businesses through innovative microfinance solutions. Our mission is to provide accessible financial services that foster growth and sustainability in our communities. As we expand our reach, we are looking for a passionate and driven Business Development Manager to join our dynamic team.
Position Overview:
As the Business Development Manager, you will play a crucial role in driving our growth strategy by identifying new business opportunities, building relationships with potential clients, and enhancing our market presence. You will be responsible for developing and executing business plans that align with our goals while promoting our microfinance services to various sectors.
Key Responsibilities:
* Identify and pursue new business opportunities within the microfinance sector.
* Build and maintain strong relationships with clients, partners, and stakeholders.
* Conduct market research to understand industry trends and opportunities.
* Develop and implement strategic business development plans to achieve growth targets.
* Collaborate with internal teams to enhance service offerings and client satisfaction.
* Represent CapitalHub at industry events, conferences, and networking opportunities.
* Prepare reports and presentations to communicate progress and outcomes to senior management.
Qualifications:
* Bachelor’s degree in Business Administration, Finance, or a related field (MBA preferred).
* Proven experience in business development, sales, or a related role, preferably in the financial services or microfinance sector.
* Strong understanding of microfinance products and services.
* Excellent communication, negotiation, and presentation skills.
* Ability to work independently and as part of a team.
* Results-oriented mindset with a passion for driving growth.
What We Offer:
* Competitive salary and performance-based bonuses.
* Opportunities for professional development and career growth.
* A collaborative and supportive work environment.
* The chance to make a positive impact in the community through financial empowerment.
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We are seeking a highly organized and experienced Restaurant Supervisor/Manager to oversee daily operations of both the front and back of house. The ideal candidate will have excellent leadership skills, strong knowledge of restaurant operations, and the ability to deliver a great customer experience. Good computer skills and the ability to manage administrative tasks are essential.

Key Responsibilities:
Supervise and coordinate daily restaurant operations (front and back of house)
Ensure high standards of food quality, customer service, cleanliness, and safety
Manage staff scheduling, training, and performance evaluation
Monitor inventory levels and coordinate with suppliers for stock replenishment
Handle customer inquiries, feedback, and complaints professionally
Ensure compliance with health and safety regulations
Generate daily, weekly, and monthly operational reports
Oversee cash handling and reconcile daily sales
Assist in budget planning, cost control, and profitability tracking
Work with POS systems and back-office software for inventory and reporting
Requirements:
Proven experience as a restaurant supervisor or manager (minimum 2-3 years)
Strong leadership and team management skills
Solid knowledge of front-of-house and back-of-house operations
Excellent organizational and multitasking abilities
Good computer literacy, including proficiency in MS Office (Word, Excel) and POS/back-office systems
Strong interpersonal and communication skills
Ability to work flexible hours, including weekends and holidays
Diploma or degree in Hospitality Management or a related field is an added advantage

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We are looking for a highly motivated female age between 23 – 30

Complete CA Zambia paper or Degree in Accountancy
Should have experience in Statutory Submissions and payroll
Willing to start work immediately
Livingstone Residents have an added advantage.
Should be a member of ZICA

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