Job Region: Zambia

Store Manager (x3) – Lusaka
Kalayim is seeking two dynamic Store Managers to oversee the operations of its Kalayim stores. The role involves ensuring stock availability, maintaining the highest customer service standards, and achieving sales targets. You will be responsible for maximizing resource utilization to ensure the seamless operation of the store.
Location: Lusaka
Key Responsibilities:
Manage the store’s sales performance.
Communicate sales targets and goals to the team.
Ensure the timely submission of sales reports in line with company standards.
Lead the store’s service vision to provide an exceptional customer experience.
Optimize resource usage to guarantee smooth daily operations.
Manage in-store service performance in alignment with Kalayim’s values.
Protect and enhance the Kalayim retail brand and reputation.
Lead the provision of high-quality service, ensuring positive customer satisfaction.
Establish strong relationships with customers.
Qualifications & Experience:
Diploma or Degree in Sales and Marketing, Business Administration, or a related field (preferred).
Grade 12 Certificate.
Relevant work experience in the field, with added preferences for certifications and industry affiliations.
Proven experience in customer service.
Leadership experience, especially in a similar role, is a plus.
Experience in the FMCG industry is advantageous.
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Carlcare Service Limited was established in Hong Kong in 2009 with an aim to provide professional service support to mobile phones and other electronic consumer products, and over the years has become a leading service brand for consumer electronics in South East Asia, Middle East and Africa. Currently, Carlcare is providing full-service support for TECNO, Itel & Infinix three worldwide famous mobile phone brands. Therefore, Carlcare Service Limited wishes to invite qualified candidates to fill the position of Receptionist to be based in Kitwe. Please Note that only candidates who are residents of Kitwe will be shortlisted
Below are the requirements and duties that will be required from the candidate;
Responsibilities

Answer and direct phone calls in a polite and friendly manner
Welcome visitors in a warm and friendly manner, and answer any questions visitors have
Maintain reception area and all common areas in a clean and tidy manner at all times
Operate standard office equipment on a regular basis, including a copy machine, and a computer
Keep detailed and accurate records of visitor requests and of calls received
Receive deliveries; sort and distribute incoming mail
Take inventory of supplies and restock as needed
Maintain the general office filing system

Qualifications

Should have a Diploma in any related field. Fresh graduates are encouraged to apply.
0-1 year of relevant experience in an office environment. An internship as a receptionist is an added advantage.
Proficient in Microsoft Office
Excellent attention to details
Great communications skills
Ability to work under pressure with minimum supervision.
Comfortable multi-tasking and prioritizing tasks without guidance
Excellent interpersonal skills
Good time management skills

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We are on the lookout for a skilled and empathetic UI/UX Designer with 8+ years of experience to join our dynamic team. Beyond technical proficiency, we are deeply invested in finding someone with outstanding soft skills—a collaborator who thrives in teamwork, communicates effectively and adapts to changing priorities with ease. If you have a passion for designing impactful user experiences and a knack for fostering a positive team culture, we’d love to hear from you.
This job is managed externally to CV People Africa. Any further progress, or feedback, with regards to applications can thus only be provided directly from of the recruiter. To apply, kindly click on the following link: https://www.cvpeopleafrica.com/jobs/view/zambia/information-technology-telecommunications/ui-ux-product-designer/35032
Job Description
Wireframing & Prototyping:
Create detailed wireframes, interactive prototypes, and user flows to bring ideas to life
Design and iterate low- to high-fidelity prototypes for usability testing and stakeholder feedback
User-Centered Design Process:
Conduct user research, interviews, and usability testing to gather insights and validate design decisions
Translate research findings into actionable design improvements
Develop personas, customer journey maps, and other artifacts to guide design processes
Visual & Interaction Design:
Design responsive, accessible, and visually compelling interfaces for web and mobile applications.
Build and maintain design systems to ensure consistency across products.
Work with developers to ensure smooth handoff and accurate implementation of designs
Collaboration & Feedback:
Work cross-functionally with product managers, developers, and other designers to align on goals and requirements
Accept and provide feedback in a constructive, collaborative manner
Problem Solving & Iteration:
Use creativity and critical thinking to address design challenges and user pain points
Continuously iterate based on user feedback and analytics to enhance user satisfaction
Candidate Specification
Experience: 8 years plus
Education Level: Certificate Level
Qualifications: Job related
Software: Strong proficiency in design and prototyping tools such as Figma, Adobe XD, Sketch, or similar
Knowledge Of: Expertise in creating wireframes, mockups, and interactive prototypes. Familiarity with responsive design principles and accessibility standards (WCAG). Knowledge of basic front-end technologies like HTML and CSS is a plus.
Skills To: Communication: Clearly articulate design ideas to stakeholders across all levels of technical expertise.
Ability To: Demonstrable success in designing for both web and mobile platforms
Other Requirements: Professional experience in UI/UX design, with a proven portfolio showcasing wireframes, prototypes, and live products

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Qualifications

Grade 12 Certificate.
Physically fit and able to carry weights more than 20kgs.
Computer literate with experience of POS terminals (preferred)

Job role

Yalelo is looking for a Store Assistant to assist the Yalelo store operations by ensuring the availability of stock, the highest standard of customer service excellence, and meeting sales targets.
Location: The roles will be based in Chililabombwe, Nakonde and Kasama.
The Right-Fit candidates will:
Merchandise stock.
Provide superior customer service.
Be actively involved in store operations from stock receipt to stock control to housekeeping to customer experience management.
Bear responsibility for the safe-keeping of company assets.
Provide custodianship of the cold supply chain for our highly perishable product.
Maintain accountability for result achievement.
Ensure HSE guidelines are adhered to, ensuring the safety of customers.
Communicate all promotional material and keep all branding to high quality.

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Purpose of the role:
To Assist with the management of Account Receivables, performing account reconciliations, maintaining general ledger, ensure that all receipts have been posted and allocated correctly.
Job Overview:

Fixed Asset Management: Oversee the company’s fixed asset portfolio, ensuring accurate record-keeping, valuation, and compliance with relevant accounting standards.
VAT management: Efficient management of VAT reconciliations, compliance and Other statutory obligations.
Sundry Trade Creditors: Overseeing financial transactions related to accrued expenses.

Reports to: Finance Manager
Branch: Lusaka
Key Duties and Responsibilities:
The accountant will be required to perform the following tasks:
Fixed Asset Management:
Asset Recording and Tracking

Ensure the accurate recording and classification of fixed assets in the company’s asset register.
Maintain an up-to-date and comprehensive asset register, ensuring all additions, disposals, transfers, and impairments are correctly recorded.

Depreciation and Valuation:

Calculate and record depreciation for fixed assets in line with accounting policies, ensuring compliance with relevant accounting standards (e.g., IFRS or GAAP).

Compliance and Reporting:

Prepare and submit accurate fixed asset reports, ensuring compliance with local tax regulations and accounting standards.

VAT Management:

VAT Compliance: Ensure the company is fully compliant with VAT regulations and requirements by preparing and submitting accurate VAT returns on time.

Other Statutory obligations:

Oversee the calculation, deduction, and remittance of PAYE taxes and NAPSA from employees’ wages.

Withholding Tax Administration:

Manage the calculation and deduction of withholding taxes for applicable transactions and payments.

Tax Audits and Compliance:

Prepare for and participate in tax audits conducted by tax authorities.

Sundry Trade Creditors:
Recording Accruals

Record journal entries for accrued revenues and expenses, ensuring accuracy in both the timing and amount.

Reconciliation

Month end closing reconciliation of accrual accounts to ensure that all accrued transactions are properly reflected in the ledger.

Reporting:

Ad-hoc Analysis: Perform detailed COS Analysis (Production overheads and Transport/Freight) for accurate cost & branch recognition.
Internal Controls: Ensure proper internal controls are maintained around Fixed Asset Management and VAT processes to minimize risk of errors or fraud.

Organization Culture and Values

Ensure Kenkijin philosophy, values, principles, and behaviors are promoted and established through the business unit.

Qualifications & Experience

Must have Grade 12 General Certificate of Education
Bachelor’s degree in Accounting, Finance, Commerce
A professional accounting qualification (e.g., ACCA, CIMA, ZICA) is desirable
A member of ZICA.
Minimum four (4) to five (5) years’ experience
Zambia Qualifications Authority Validated Qualifications.
Membership to the relevant body is a requirement.

Job Specific Competencies

Knowledge of international financial reporting standards (IFRS)
Up-to-date knowledge of relevant Zambian laws and regulations.
Experience in Fixed Assets and VAT management.
Strong knowledge of VAT regulations and accounting principles.
Advanced proficiency in Excel and other financial reporting tools.
Strong attention to detail and accuracy.
Excellent organizational and communication skills.
Strong communication skills and the ability to work within tight deadlines

Duration: Two (2) years Fixed-term contract
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About the role:
BURN is looking for an Agent Care Officer who will be responsible for providing support and assistance to agents or representatives ensuring that agents have the necessary resources, guidance, and well-being support to effectively carry out their roles and provide exceptional customer service.
Duties and Responsibilities

Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial.
Engage agents directly on performance data from sales ops- feedback collection and agent tickets.
Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
Planning of trade activities with agents, TL and TSM
Daily agent training and mentoring through calls.
Prospect management
Agent quality and recruitment checklist
Support sales target
Daily/Weekly feedback report to Tl, TSM, Country lead

Skills and Experience

Advanced fluency in English, both written and spoken.
Advanced Excel data skills – All countries
Effective communicator
Efficient planner and collaborator
University degree in business administration, international development, Marketing, Economics, or other areas relevant to the sales field. At least 1 year’s work experience in sales.
Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Lead: Positively influence others to achieve results that are in the organization’s best interest.
Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interests.
Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

                                                 Qualified Female Candidates encouraged to Apply
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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Reporting to: Location Supervisor
Department: Security
Location: Lusaka Office
Job Requirements

Zambians with Green National Registration Cards
Between 25 and 50 years old with, 2 years minimum work experience
Minimum Grade 9 School Certificate.
Able to read and write
A professional qualification in any related field is an added advantage
Should have no criminal record
Physically and mentally fit
Both Men and Women are encouraged to apply

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As a Remote Procurement Lead, you’ll be responsible for developing and executing procurement strategies, managing our client’s and vendor relationships, negotiating contracts, and ensuring efficient procurement processes to achieve cost savings and optimize supply chain performance.
Key Responsibilities:
Strategic Planning and Execution:
Develop and implement procurement strategies aligned with business objectives.
Identify and analyse spend categories to identify potential savings opportunities.
Conduct market research and analysis to identify suppliers and negotiate favourable terms.
Supplier Relationship Management:
Build and maintain strong relationships with suppliers.
Evaluate supplier performance and identify areas for improvement.
Manage supplier contracts and ensure compliance.
Procurement Operations:
Manage the end-to-end procurement process, from requisition to payment.
Ensure accurate and timely processing of purchase orders and invoices.
Monitor inventory levels and ensure timely delivery of goods and services.
Cost Management and Savings:
Negotiate favorable prices and terms with suppliers.
Identify and implement cost-saving initiatives.
Track and report on procurement performance and savings.
Collaboration and Communication:
Collaborate with cross-functional teams to understand their needs and requirements.
Communicate procurement policies and procedures to stakeholders.
Provide training and support to procurement team members.
Risk Management:
Identify and assess procurement-related risks.
Develop and implement risk mitigation strategies.
Ensure compliance with relevant regulations and policies
Skills and Qualifications:
Education:
Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.
Experience:
5+ years of experience in procurement or supply chain management.
Registered or affiliated with relevant corporate bodies.
Skills:
Strong negotiation and communication skills.
Proficiency in procurement software and systems.
Excellent analytical and problem-solving skills.
Ability to work independently and as part of a team.
Strong understanding of procurement processes and best practices.
Soft Skills:
Ability to build and maintain strong relationships with suppliers and stakeholders.
Strong organizational and time management skills.
Ability to work under pressure and meet deadlines.
Ability to adapt to changing priorities and work remotely.
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Job Title: Motor cycle Rider/Delivery Officers
Unit/Section: Operations
Reporting Line: Branch Manager – Lusaka
Station: Lusaka
Type of Employment: One (1) Year Contract
Overall Purpose
To transport and deliver packages & documents.
Duties and Key Responsibilities
1. Safely operating a motorcycle to transport packages and documents
2. Follow designated routes and meet delivery targets on a daily basis
3. Interact with customers and provide excellent service
4. Maintain accurate records of deliveries done on a particular day
5. Mail pick-up and drop-off deliveries
6. Perform basic motor cycle maintenance and report any short coming
7. To carry out any other lawful duties as maybe assigned by the supervisor
Personal Attributes and Skills
1. Customer service skills
2. Thorough and attention to detail
3. Ability to work with minimum supervision
4. Ability to remain calm in stressful situations
5. Good written and spoken communication
6. Must be of sober character
Qualifications/Requirements
1. Full Grade Twelve (12) certificate
2. Valid Motor Cycle License Class “A” or equivalent
3. At least two (2) years’ experience as Motor Cycle Rider
4. Proven track record of safe riding and delivery
5. Basic mechanical knowledge of Motor Cycle will be an added advantage
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TEAM LEAD – Market System Development (MSD)
The position is pending funding.
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have a long-term impact.
Resilience building is an agency priority and involves using a systems-based approach that builds on proven solutions, accesses new ideas and information, and integrates multiple sectors and partnerships to strengthen food and water security, economic opportunities, and climate change adaptation. Southern Africa continues to experience recurrent environmental and economic shocks that affect the well-being of its communities and undermine development investments. Mercy Corps will continue to contribute to the well-being of communities by building household capacities and strengthening systems and institutions.
The Program / Department / Team
As part of its strategy in Zambia, the Embassy of Sweden is exploring Programme ideas that can contribute to achieving the strategy result: “Increased productivity and competitiveness of micro, small, and medium-sized enterprises in the agricultural sector,”. This initiative aims to boost enterprise development and employment creation for the rural poor including, women, and youth.
The anticipated five-year Market System Development (MSD) programme includes a 12-month inception phase. The inception phase shall include a comprehensive sub-sector selection analysis, in-depth Market System Analysis (MSA), thorough environmental analysis and gender analysis.
The Position
Reporting to the Country Director, the Team Leader will oversee all aspects of the anticipated Sida-funded Market Systems Development (MSD) program in Zambia, including planning, organizing, staffing, leading and managing all programme activities. The Team Leader will ensure accountability to our partners, programme participants, our donor, and key stakeholders, including government authorities. The Team Leader is responsible for ensuring that programming is on-time, on-scope and on-budget. The position holder will provide MSD technical leadership on the strategic development and management from inception to implementation and close out.
Essential Responsibilities
PROGRAMME MANAGEMENT
● Provide effective leadership in the management of Mercy Corps’ anticipated MSD programme in Zambia
● Ensure programme meets targets, is on time, on scope and on budget. This responsibility includes collaborative work planning that keeps all team members and partners accountable, ensuring accurate budget forecasting and analysis of monthly budget vs. actual reports, and proper procurement planning in collaboration with operations team members
● Lead day-to-day donor communications on status of programme activities.
● Prepare high-quality monthly, quarterly, annual and final project reports in collaboration with the programme teams and the Knowledge Management and MEL team.
● Ensure oversight and backstopping for all team members, including in particular market research, intelligence, assessments and feasibility studies; building private sector partnerships and engagement plans; liaising with labor market actors to find strategic leverage points for co-investment; and designing systemic interventions in response to root causes of market ineffectiveness and exclusion of women and young people.
TECHNICAL LEADERSHIP
● Ensure assessment, design and implementation meets the standards of an MSD approach;
● Ensure operational systems enable a diversely-skilled team to implement an MSD programme – including standard operating procedures on engaging and contracting with the private sector, enabling intervention or concept design; guidance for adaptive management; and compliance with Mercy Corps and donor requirements.
● Follow analysis of the Zambia socio-political and economic context, ensuring that this analysis is recognized and incorporated in programming.
● Contribute to the development of the country strategy, particularly on MSD components.
TEAM MANAGEMENT
● Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
● Promote accountability, communicate expectations and provide constructive feedback via regular performance discussions and strong performance management protocols.
● Supervise, hire and orient new team members as necessary.
● Train and mentor staff in MSD approaches to ensure successful program implementation.
● Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed.
BUDGET MANAGEMENT
● Support in the development of financial management tools and the monitoring of budgets.
● Cross-check detailed transactions and review budget versus actual (BVA) spending reports to determine status of programme burn rates.
● Work with the Country Finance Manager to ensure spend-down plans and cash projections are developed and monitored.
● Lead programme input on any budget revisions or programmatic input for financial reports.
PROGRAM MONITORING, EVALUATION AND LEARNING
● Work with the Knowledge Management and MEL team to ensure the finalization of the program-specific framework and plan and any relevant procedures with clear designation of roles and responsibilities between the Programme and MEL teams.
● Ensure that robust monitoring and evaluation, quality data collection and analysis systems are in place, adhered to and used as a decision-making tool, in coordination with MEL team.
● Ensure appropriate attention to program learning and integration of lessons learned and knowledge sharing
Supervisory Responsibility
All programme team
Accountability
Reports Directly To: Country Director
Works Directly With: Department Heads, Programme teams, finance and
operational staff; HQ Regional Program Team; Technical Resources and Quality
Team; Resource Development Department
Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our programme participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.
Minimum Qualification & Transferable Skills
● MA/S or equivalent in international development, international relations, business management or other relevant field highly preferred;
● 7-10 years of field experience in MSD programming with a focus on thin markets required; At least 5 years of experience in management roles;
● Experience directly building partnerships with the private sector to increase employment opportunities;
● Strong strategic thinker with demonstrated capacity to translate concepts into action, with proven ability to be accountable for all components of the programme;
● Ability to think diversely from ensuring all aspects of a workplan are complete to talking strategic visioning with a donor partner;
● Pluses for additional background in financial inclusion, tech-based employment or gender transformative MSD programming;
● Competent in building networks, strong problem-solving skills, and ability to influence with effective listening, persuasion, negotiation and other techniques;
● Persuasive written and oral communication in English, including report writing;
● Prior work experience in Zambia or Southern Africa is highly desirable.
Success Factors
The successful candidate is expected to be a high performer in fast-paced project cycle management, MEL, quality assurance and team and budget management. The Team Leader will have a strong technical understanding of MSD in thin markets such as Zambia. The Team Leader will have excellent writing and analytical skills, as well as the ability to build such capacity in national team members. The Team Leader will be able to meet deadlines with minimal effort. The Team Leader will have an entrepreneurial attitude to figure out challenges as they come up in a way that fully engages the wider team. They will take energy from solving program implementation challenges. They will have a strong ethical center and a commitment to safeguarding. They will be an influencer, able to connect with diverse audiences from a young petty trader to a private sector employer to a high-ranking government official.
Living Conditions / Environmental Conditions
The Team Leader is based in Lusaka. The location is accompanied and secure. Housing is individual accommodation with unlimited freedom of movement beyond the house/office. Staff has good access to services, medical, electricity, and water, etc. International schools are available. This position requires up to 40% of travel to field offices in secure environments. This position is not eligible for hardship and/or R&R benefits.
Ongoing Learning
In support  of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.
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