Job Region: Zambia

Job Summary: A Marketing Officer will be responsible for developing and implementing marketing strategies to promote Association’s services. He/ She will play a crucial role in increasing brand awareness, generating leads, and driving sponsorship programs. The Marketing Officer will work closely with the other departments to ensure that all marketing efforts align with the Association’s goals and objectives.
Key Responsibilities:

Develop and execute marketing plans and campaigns across various channels, including digital, social media, email, and print.
Conduct market research and analysis to identify trends and opportunities.
Create engaging content for marketing materials, such as websites, blogs, social media, and advertisements.
Manage and maintain brand consistency across all marketing channels.
Measure and analyze the performance of marketing campaigns and initiatives.
Collaborate with cross-functional teams to ensure alignment of marketing efforts with overall Association goals.
Manage relationships with external vendors, agencies, and partners.
Plan and coordinate marketing events, trade shows, and sponsorships.

Qualifications:

Bachelor’s degree in Marketing, Communications, or a related field.
Proven experience in marketing roles, with a focus on strategic planning and execution.
Strong understanding of marketing principles, concepts, and techniques.
Excellent written and verbal communication skills.
Creative thinking and problem-solving abilities.
Proficiency in digital marketing tools and platforms.
Analytical skills with the ability to interpret data and make data-driven decisions.
Strong project management skills with the ability to manage multiple projects simultaneously.
Ability to work effectively in a fast-paced and dynamic environment.
Team player with strong interpersonal skills.

Sharing is Caring! Click on the Icons Below and Share

The Required Skills for the role include:

Receiving all picking slips raised by sales office, generate loading orders and follow up on loading orders to ensure timely and cost-effective delivery of finished products.
Allocating vehicles for feed deliveries and raw materials and purchases collection.
Assisting the Logistics Administrator in the daily management of the petty cash.
Organizing of the internal and external maintenance of the fleet, by informing service providers prior to the arrival of the truck/vehicle.
Liaison with suppliers of tires and users/drivers and make recommendation to change the tires if necessary.
Keeping an up-to-date plan and record of the maintenance requirement of the fleet and ensures that drivers are well instructed and carry out the required activities as according to the maintenance plan.
Executing additional administration task at the request of the Logistics Manager.
Will be responsible for maintaining the hygiene environment.
Preparing Monthly Fuel reports, and ensuring that truck operates within the stipulated benchmarks.
Managing drivers i.e., training, leave planning, coaching and disciplinary action

The Required Qualifications are:

A full Grade 12 Certificate
Degree/Diploma in Transport and Logistics or equivalent
3-5 years experience
Skilled in planning, organizing and managing logistics operations

The Skills and Competencies Required for this Role Include:

providing specialist Expert: logistics and fleet management knowledge.
Designing and implementing logistics programs.
Setting Operational Standards: setting standards and processes for logistics team
Supporting Continuous Improvements: Implementing performance improvement activities for logistics team
Mentoring and coaching: mentoring and coaching supervisors and subordinate
People Management, accountable for performance management, formal informal  development and succession planning

Sharing is Caring! Click on the Icons Below and Share

About Us:
RITCO is a leading name in the cigarette manufacturing and distribution industry, committed to providing high-quality products and services across the market. With a strong brand presence, we focus on continuous innovation, operational excellence, and customer satisfaction. Our mission is to build long-lasting relationships with our clients while maintaining the highest standards of production and ethical business practices.
Job Description:
We are looking for a dynamic, highly skilled, and motivated General Manager to lead our operations and strategic initiatives in Lusaka. This individual will play a pivotal role in the company’s growth, ensuring operational efficiency, market expansion, and profitability. As the General Manager, you will be responsible for overseeing all aspects of the business, from production and distribution to financial management and marketing strategies.
Key Responsibilities:

Leadership & Strategy: Lead and inspire the team, ensuring alignment with the company’s vision, values, and goals. Develop and implement short- and long-term business strategies for growth and profitability.
Operations Management: Oversee day-to-day operations, ensuring efficiency and effectiveness in manufacturing, logistics, and distribution. Continuously identify and implement process improvements to reduce costs and increase productivity.
Financial Management: Manage the financial health of the company, including budgeting, forecasting, and controlling operational costs. Analyze financial performance and implement corrective actions as needed.
Sales & Marketing: Drive sales growth by developing and executing effective sales and marketing strategies. Work closely with the sales and marketing teams to understand market trends and customer needs.
Regulatory Compliance: Ensure all operations and products meet regulatory standards and ethical guidelines. Stay informed of industry regulations and implement necessary changes.
Stakeholder Management: Build and maintain strong relationships with key stakeholders, including suppliers, customers, and government bodies. Represent the company in key external forums and negotiations.
Team Development: Manage and develop senior management and staff, fostering a culture of continuous learning, development, and high performance.

Qualifications:

A minimum of 10 years of experience in senior management roles, preferably in manufacturing or a related industry.
Strong understanding of business and financial principles, including budgeting, forecasting, and cost management.
Proven ability to lead teams and drive performance in a fast-paced, dynamic environment.
Experience in strategic planning, business development, and market analysis.
Excellent communication, negotiation, and interpersonal skills.
Knowledge of regulatory requirements and compliance standards within the industry.
A Bachelor’s degree in Business Administration, Management, or a related field. A Master’s degree is a plus.

Personal Attributes:

Strong leadership and decision-making skills.
Results-driven, with a focus on profitability and growth.
Excellent problem-solving abilities and a proactive approach to challenges.
High level of integrity and business ethics.
Ability to work under pressure and meet tight deadlines.

Benefits:

Competitive salary and performance-based incentives.
Health and wellness benefits.
Professional development opportunities.
A dynamic and supportive work environment.

Sharing is Caring! Click on the Icons Below and Share

As a wood cutting machinist (Artisan) you will work to prepare wood for the workshop. You will cut wood and boards accurately for labourers and carpenters to work with to make products such as floorboards, banisters, skirting boards, doors, window frames, kitchen units, fencing and flat pack furniture or individual parts of desks, tables and chairs.
JOB DESCRIPTION

Using sawing machines, mortice machines, moulding machines, routers (which cut complex shapes), planes and drills
Using computer numerically controlled (CNC) machinery
Calculating how much accuracy is needed in wood cutting and selecting the right kind cutting strategy and tools to achieve zero margin of error in all required dimensions and measurements
Using computer-aided design (CAD) and computer-aided manufacture (cam) techniques
Reading and understanding technical drawings
Making jigs and templates for each task
Cutting and shaping wood
Treating wood with preservatives
Cleaning and servicing machines and sharpening or replacing blades.

WORKING CONDITIONS
-You may work indoors or outdoors in a sawmill or timber yard.
-Our Workshop and factory may contain dust, and conditions may be noisy.
-Power tools and hand tools can be dangerous. You would wear protective clothing, goggles, ear protectors and a dust mask with filters.
-The work can be physical, involving bending and stretching.
-You would need to lift heavy pieces of wood (although robotic equipment lifts the heaviest pieces).
-Equipment may be hazardous including sharp blades and dangerous machines (which must have safety guards).
-You would generally work 40 hours Monday to Friday, but overtime and weekend work may be required.
QUALIFICATIONS
-There are no formal entry requirements but G12 English and Maths at Grade 4 or 5 would be useful.
-Some woodwork experience or working with industrial machines would also be helpful.
-You may get in through a training scheme such as Apprenticeship which may be provided by the Company.
-You may start as a site labourer or timber yard assistant to gain experience.
Sharing is Caring! Click on the Icons Below and Share

SGC Investments Ltd with its Head Office in Ndola is looking to employ two (02) Territory Managers for SGC Kwik Marts to be based in Lusaka and Ndola.
Job Main Purpose:
Responsible for more than one store in the Lusaka or Northern region with core responsibilities of maintaining standards and maximizing profits by managing available resources.
To provide operational, financial and organizational direction in SGC retail operations in the Lusaka or copper belt Region in areas of merchandising, expense and loss control, profit management, budget planning and employee relations in order to ensure efficient and economically sound operations.
Qualification or Experience:

Degree or Diploma in Accountancy, Business administration or Marketing.
At least 5 years minimum experience in the retail business running a busy retail chain.
Proven exposure in Chain store management.
Able to work with minimum supervision
Proven responsible work experience at management level in a chain store

Competencies and Skills:

Computer Literate with proficiency in Microsoft Excel, Word and other programmes.
Team player and able to lead by example.
Self-starter and consistent.
Reliable and well-motivated.
Excellent communication skills in both oral and written.
Ability to work under pressure to meet tight deadlines.
Able to work with minimum supervision

Sharing is Caring! Click on the Icons Below and Share

Purpose:
The Contact Centre Agent will be providing client support and assistance, resolving inquiries and issues, and ultimately contributing to client satisfaction and loyalty.
Marie Stopes Zambia (MSZ) is a marketing-focused, results-oriented social enterprise, which uses modern management and marketing techniques to provide reproductive and sexual healthcare. MSZ is part of the global network that is MSI Reproductive Choices (MSI). MSZ subscribes to the MSI goal and mission, which is to prevent unwanted births and to ensure the individual’s right to Children by Choice not Chance.
It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, client centered, results orientated, pioneering, sustainable and people centered.
 
Key Responsibilities:
1.    Overall quality inputs into service delivery points, includes:

Provides information on comprehensive SRH package including FP (family planning), pregnancy management, HIV counselling and testing, STI treatment and safe abortion care according to MSZ clinical protocols and any other service identified by MSZ.
Counselling of clients and provision of advice for family planning, sexually transmitted infections, HIV/AIDS and other SRH services
Advise and refer clients and callers to MSI teams, Public and private clinics and hospitals.
Develop and maintain a friendly conversation with caller and keep the client’s information confidential.
Providing individualised customer service of high-standard professional level
Understand the need of the caller and respond appropriately and in caring manner.
Provide all information that is required by the caller with regard to the MSZ family planning and reproductive health service provision.
Listen actively to the caller questions and inquiries, question appropriately for clarity of client interest and need, and provide feedback to the need of caller as appropriate.
Generate caller interest in the FP services provided by MSZ through public and private clinics, and outreach programs.
Work as a team with the Clinical services staff to better serve the clients through providing MSZ family planning services.
Direct the caller to the MSZ FP/SAPAC service delivery points based on the type of services required by the caller.

2.    Participating in the provision of high-quality care to clients including:

Proper counselling of clients, to be responsive to client needs, and to recognize potential medical problems and refer them as appropriate.
Adherence to MSZ clinical guidelines
Implementing a smooth, efficient client flow to reduce waiting time of callers
Consistent follow up and feedback to callers.
Provision of counselling, support and information to MSZ Clients Answering calls – provide counselling and relevant information to clients who call the Contact Centre
Monitor inbound and outbound interactions to all clients made by the Contact Centre agents and make necessary recommendations to line manager; escalate to the relevant team when necessary
Support the Contact Centre agents when handling requests from clients make sure team provides the right information
Ensure all client data is recorded daily by agents

3.    Handling Inbound and Outbound Calls:

Answer inbound calls promptly and professionally, providing accurate information regarding services, products, and inquiries.
Make outbound calls as needed to follow up on client requests, reminders, or surveys.
Resolve client issues or concerns, ensuring high customer satisfaction.

4.    Social Media Content for Contact Centre:

Participate in Creating engaging and informative content for social media platforms using FAB and FESOW (e.g., Facebook, Instagram, Twitter) that aligns with the contact centre goals and services
Work with Contact Centre coordinator and participate in the development of contact centre content calendar to ensure consistent posting and engagement across platforms.
Monitor trends and respond to feedback or comments in a timely and professional manner.

5.    Responding to Messages on Social Media (Facebook & WhatsApp):

Respond to client inquiries on social media platforms, including Facebook and WhatsApp, in a timely and professional manner.
Address and resolve queries, provide information on services, and escalate issues as necessary.
Engage with followers and encourage positive interactions with the brand.

6.    Entering Data into the CRM (C3) System:

Accurately log and update client interactions, including calls, social media messages, and other communications, into the CRM system.
Ensure that client information is correct, complete, and up-to-date.
Track and follow up on client cases to ensure effective resolution and service delivery.

7.    Referral of Clients for Service Uptake:

Provide clients with relevant information about available services and direct them to the appropriate service points.
Proactively suggest suitable services based on client needs and preferences.
Ensure clients are connected to the right service delivery points across Zambia.

8.    Linking Clients to Service Delivery Points:

Assist clients in locating and accessing service delivery points near them.
Guide clients through the process of booking appointments or accessing services at the appropriate locations.
Work closely with service delivery teams to ensure seamless service provision to clients.

9.    Maintaining Professionalism:

Provide excellent customer service, maintain a positive and professional demeanor, and act as a brand ambassador for the company.
Stay informed on product/service updates to provide accurate and up-to-date information to clients.

10.   Corporate Events:

Collaborate with other teams (e.g., marketing, service delivery) to promote the Contact Centre number 5600/WhatsApp number platforms during outreach events.

11.    Emergency Management:

Handle emergency calls and refer to callers’ nearest clinic or hospital.
Report major and critical incidents to line manager immediately.

12.    Monitoring and Evaluation:

Record client’s details and clients reasons for calling as according to defined MSZ Contact Centre data needs
Be able to compile weekly and monthly Contact Centre reports in consultation with the Centre Lead as required by MSZ
Follow up on referred clients to ensure they received the service, be it MSZ Family health centre, outreach services, or Government/Private hospitals and clinics
Participate in the client’s satisfaction surveys as required by the MSZ M&E Officer
Work with Contact Centre Coordinator to understand current demand and focus areas so that the Contact Centre is prepared for campaigns, surge etc.

Qualifications:

Advanced Diploma /degree in Business Administration or any related field
At least 2 years experience working in a Contact Centre –Customer Service training and counselling training will be an added advantage.
Problem solving skills
Honest, hardworking, team player and result oriented.
IT literacy with working knowledge of word/excel/internet is a must have.
Fluent in English and able to speak more than two local languages

Essential Skills:

Ability to understand as well as grasp basic client’s information.
Ability to cope up with difficult clients situations.
Should analyze the client problem properly and provide logical solutions.
Excellent communication, client service, interpersonal and basic computer skills.
Understanding of the issues surrounding provision of reproductive health care services
Good interpersonal/communication skills – both oral and written
Strong personal commitment to the goals of MSI and to put it into practice.

Attitude:

Pro-choice
Motivated personally and professionally to develop

Note: MSI takes a zero-tolerance approach to fraud and bribery, terrorism, money laundering, sexual harassment, sexual misconduct or any safeguarding issues. Applicants will be subjected to a Police Clearance Check and Reference Checks.
Sharing is Caring! Click on the Icons Below and Share

COMPANY DISCRIPTION
Kitchen Galore Limited is a Corporate and Home FURNITURE Manufacturer supplier, along Great North Road next to Meru filling and station opposite Emmerdale, Lusaka.
ROLE DESCRIPTION
This is a full-time on-site role located in Lusaka for PANEL SAW MARKER MACHINE OPERATOR. The PANEL SAW MARKER MACHINE OPERATOR will be responsible for OPERATING PANEL SAWS AND MARKER MACHINES, ensuring machinery is functioning correctly, conducting regular quality control checks, and maintaining hand tools. Additionally, the role requires effective communication with team members and other departments to ensure smooth workflow and adherence to production schedules.
QUALIFICATIONS

Proficiency in PANEL SAW MARKER MACHINE OPERATOR and handling of various Carpentry Machinery.
Experience in Quality Control processes
Skill in using Hand Tools effectively
Strong Communication skills
Ability to work on-site and commit to full-time hours
Previous experience in a similar role is advantageous
– Attention to detail
– Ability to work in a fast-paced environment
– Previous experience in a manufacturing or woodworking environment is a plus
– Certification in this field or related field is a MUST this is because skills training Zambia can now be accessed for free.

* Clean criminal record
*No candidate who has not undergone and completed skills training will be accepted
* Apply online through this link or take your hardcopy CV to our office, along Great North Road next to Meru filling station opposite Emmerdale.
*No phone calls
*Candidate is required to stay near the company
Sharing is Caring! Click on the Icons Below and Share

Maamba Energy Limited (MEL) is jointly owned by Nava Bharat Singapore Pte. Limited and ZCCM-IH plc. The Company owns and operates a large-scale coal mine and has also constructed and operates a 300 Mega Watt Coal fired Power Plant to cater for the growing demand for power in Zambia.
Maamba Energy Limited is looking for a dynamic and enthusiastic professional who wants to build a career in a large and professionally managed company located in Maamba, Sinazongwe District, Southern Province. The position on offer is:
1. Shift Boss-Quality Control (1 Position)
The successful candidates will be part of the Mining Department, will supervise Mining and other Related Operations in accordance with Mining and Explosive Regulations with the aim of achieving Company set goals.
The selected candidates will report to the Mine Captain.
Responsibilities

Ensure safety, health and environment in the area of appointment.
Manage the stockpiles of various coal materials and products.
Supervise the loading of customer trucks.
Control quality being loaded to customers.
Supervise the dumping and stockpiling operations.
Supervise mine services operations and projects i.e. Mine roads.
Controlling and management of spontaneous coal fires.
Enforcing mining and explosives regulations in the mining operations

Qualifications and Skills

Grade 12 School Certificate.
Diploma or Degree in Mining Engineering from a reputable institution.
At least three (02) years relevant practical mining experience.
Must be a member of the Engineering institution of Zambia.
Must have a valid Zambian Blasting License and First aid Certificate.
Must have knowledge of the Mining, Environmental and Explosives Regulations.
Strong communication and interpersonal skills.
Strong organisational skills and attention to detail.
Computer literacy and Zambian drivers License will be added advantage.

Sharing is Caring! Click on the Icons Below and Share

Responsible for servicing, repairing, and maintaining pneumatic equipment and systems. To install, inspect, troubleshoot, and diagnose Pneumatic systems, and carry out preventive maintenance tasks. Provide technical advice and assistance to other members of the engineering team, as well as monitoring and controlling the quality of the Pneumatic systems.
Key Responsibilities:

Inspect, maintain, and repair Pneumatic systems and components.
Diagnose faults and carry out repairs on Pneumatic systems.
Install new Pneumatic systems and components.
Perform tests on Pneumatic components and systems.
Conduct routine maintenance and servicing of Pneumatic systems.
Troubleshoot and diagnose faults in Pneumatic systems.
Keep up to date with advances in Pneumatic engineering.
Projectionist jobs
Document work carried out and maintain records.
Comply with health and safety regulations.

Qualification and Requirements:

Grade 12 School Certificate
Certificate or better in Automotive Pneumatic Systems
Able to carry out maintenance and repair on Pneumatic systems.
Experience in using hand and power tools.
Experience in diagnosing faults and repairing Pneumatic systems.
Ability to read and interpret Pneumatic diagrams.
Ability to work as part of a team.

Job Experience: 3 to 5 years requirements
Work Hours: 8
Level of Education: Professional Certificate
Sharing is Caring! Click on the Icons Below and Share