Blog

Job Summary
To lead the regional team by providing guidance, training, and mentorship, participating in the setting of sales targets and sales team incentive structures, responsible for regional sales reports. Achieving goals to increase new business and grow current business. Monitoring of all operations and sales related policies and procedures, their effectiveness in the current business to assist in building a successful regional team.
Key Responsibilities

Conduct branch visits on a regular basis as per schedule and ensure all day-to-day processes are in place and followed correctly.
Submit monthly travel plan for approval – after approval book meeting with Procurement for booking and finance of travel.
Follow up on all regulatory requirements for the Branches.
Follow up on service contracts for the Branches and ensure procurement keep everything up to date.
Detecting, investigating, and remedying discrepancies in sales across branches, as well as fraudulent activities, if required.
Collate, prepare, and interpret reports, budgets, accounts, commentaries, and financial statements.
Undertake research into pricing, competitors and factors affecting performance.
Managing budgets and prepare monthly and quarterly management reports for the Chief Commercial officer.
Identification of the potential areas / suburbs for expansion of branches in a region.
Work closely with all relevant department when looking into branch expansions – scout locations, follow-up on Procurement quotes and tickets logged, investigate quotes if needed, ensure IT orders are in place by constant follow up.
Assess potential client base and product acceptability in new regions.
Assess business growth and diversity of products in the regions.
Monitor company vehicle in area, for maintenance and licenses.
Monitor the travel log (km travelled) in area.
Ensure all indemnity forms are in place for people (DSAs) travelling with vehicle, not employed by Company.
Managing sales, by developing a business plan that covers regional sales, revenue, and expense controls.
Manage and develop the team to meet/exceed new prospect sales and retention goals on a daily, weekly, monthly, quarterly, and annual basis.
Ensure ongoing training of the whole sales team.
Prepare accurate and timely reports (weekly, monthly, quarterly, and annual) to management forums.
Coordinate regional sales meetings with branch teams and guide the team on sales activation with strategic partners and potential customers.
Ensure customer service is at the highest levels and the brand is promoted positively across all branches in the region.
Maintain an expert level of understanding of all products and services offer by the company.
Identify and submit sales bottlenecks to relevant departments and/or higher management.
Recommend strategies for improving operations of the sales regional team.
Always aim to exceed the monthly sales targets.
Ensure that the team follow company standards and ensure high quality and productivity of job performance through Branch Managers.
Lead and manage regional team (including Direct Sales Agents) through Team Leaders/Branch Managers.
Lead, coach, and mentor Branch Managers and ensure that they do the same for their teams, this includes positive motivation and performance evaluation, coaching, providing regular feedback, communication of goals, checking achievements, leading regular team calls, etc.
In collaboration with HR, ensure recruitment, retention and development is taking place within the regional team to ensure the department achieves results.
Mediate disputes between regional team and request HR assistance when needed.
Ensure ongoing training of the whole regional team (including Direct Sales Agents).
Develop the sales team through motivation, counselling, and involve the Trainer with product knowledge training where necessary.
Maintain clear communication lines and instil trust within the team from a distance.
Ensure that the team is always up to date with new procedures, amendments product knowledge and all job-related updates.
Conduct regular meetings with Branch Managers to ensure they are meeting expectations and are on target and that there is a continuous tracking and monitoring of team performance.
Conduct monthly Branch audits and ensure that identified gaps are closed.
Any other duties that may be assigned from time to time

Qualifications and Requirements

Bachelor’s degree in marketing & Sales/Business Administration
Grade 12 School Certificate with 5 credits including English and Mathematics
Minimum three (3) years sales experience in finance field or equivalent.
Previous experience in Microfinance, financial services or insurance sector will be advantageous.
Proven track record of managing sales teams with a positive sales performance.
Excellent time management, analytical and organizational skills with a strong customer centric focus.
Interpersonal skills and ability to lead and motivate team to attain a shared goal.
High degree of confidentiality required (Maintain confidentiality regarding all information being processed, stored, or accessed).
Approachable and team player with problem solving skills
Excellent verbal and communication skills in English.
Proactiveness and Assertiveness.
Good knowledge of MS Excel, Word, Power point.
Valid Driver’s license – be willing to travel.
Target-driven, self-motivated, and improvement-oriented personality.
Independent and flexible.

Sharing is Caring! Click on the Icons Below and Share

We are a UK-based Emerging Markets focused research platform offering an exciting entry level position for independent contractor researchers with a passion for business or finance.
Coverage will include private equity, fixed income, regulation, risk management and general investment news.
Role Responsibilities

Producing industry and sector analysis reports and snapshots
Contribute to the development of internal databases
 Support the management of daily data cards
Aggregate information from various sources and input into databases
Correct or edit any incorrect details captured by our proprietary systems
Perform reconciliation of data captured from documents and platforms
Support the production of daily data cards and news briefs
Audit existing data reports and articles for accuracy
Meet data and news production KPIs

Candidate Requirements

Bachelor’s degree in business, finance or an accounting
Ability to read business statements and related documents
Good interpersonal skills and ability to create a positive impression with clients
Exceptional attention to detail and ability to meet deadlines
Fluent English both written and verbal, including ability to proofread
Evidence of strong email communication skills
A keen interest in business and finance
A high level of numeracy, ability to work with data with strong excel capabilities
Enthusiasm, initiative, interpersonal skills, self-motivation and flexibility
Time management skills, with ability to self-manage small research projects

Sharing is Caring! Click on the Icons Below and Share

Madison Life Insurance Company Limited (MLife) invites applications from suitably qualified and experienced individuals to fill the following positions to be based at Head Office in Lusaka.
Position 1: Sales and Distribution Manager – Health (1)Location: Lusaka – Head OfficeReporting: General Manager – Health
POSITION OVERVIEW
The Sales and Distribution Manager will be responsible for driving the sales of health insurance products through a wide network of distribution channels. This role will manage the day-to-day sales operations, optimize the distribution strategy, build relationships with brokers, agents, and other third-party distributors, and lead a team of sales professionals to achieve business goals.
KEY QUALIFICATIONS, QUALITIES & COMPETENCIES

Full grade twelve certificate with at least credit in Mathematics & English

Bachelor’s degree in Business Administration, Marketing or related field. An MBA or relevant advanced degree will be an added advantage.

Minimum of 5-7 years of experience in sales and distribution management within the insurance industry, preferably in health insurance.

Proven track record of achieving sales targets and managing sales teams.

Experience in managing relationships with brokers, agents, and other distributors.

Strong leadership and team management skills.

Excellent communication, negotiation, and interpersonal skills.

In-depth knowledge of health insurance products and services.

Ability to analyze sales data, market trends and competitors.

Familiarity with CRM software and sales analytics tools.

Strong problem-solving and decision-making abilities.

KEY RESPONSIBILITIES
Sales Strategy & Execution:

Develop and implement comprehensive sales strategies to achieve the overall business and revenue targets.

Monitor market trends, competitor activity, and customer feedback to adjust sales tactics and offerings.

Design and execute promotional activities to drive customer acquisition and retention.

Distribution Network Management:

Build and maintain strong relationships with existing distributors, brokers, and agents.

Identify and establish new distribution channels to expand the reach of the company’s products.

Optimize the existing distribution network to ensure effective market penetration.

Team Leadership & Development:

Lead, motivate, and manage a team of sales executives, agents, and distribution partners to meet and exceed sales targets.

Train and mentor the team on effective sales techniques, product knowledge, and customer relationship management.

Conduct performance evaluations and set individual development goals for team members.

Sales Monitoring & Reporting:

Track and analyze sales data to measure performance and identify areas for improvement.

Provide regular sales reports and performance analysis to senior management.

Implement corrective actions to address performance gaps and enhance sales productivity.

Customer Relationship Management (CRM):

Build strong, lasting relationships with key clients and stakeholders.

Ensure that customers receive excellent service and timely responses to inquiries and issues.

Work closely with the customer service and operations teams to ensure smooth implementation of policies and services.

Compliance & Regulatory Adherence:

Ensure all sales activities comply with industry regulations, company policies, and ethical standards.

Keep up to date with changes in health insurance laws and regulations and ensure the team is informed and compliant.

Market & Product Knowledge:

Stay abreast of the latest developments in health insurance products, market conditions, and competitors.

Provide input into product development and pricing strategies based on market insights.

Position 2: Operations Manager – Health (1)
Location: Lusaka – Head OfficeReporting: General Manager – Health
POSITION OVERVIEW
The Operations Manager will be responsible for overseeing and improving the day-to-day operations of the organization. This includes managing operational workflows, optimizing internal processes, ensuring compliance with regulatory requirements, and driving operational efficiency. The role requires strong leadership, attention to detail, and the ability to collaborate across departments to ensure seamless service delivery and improved business performance.
KEY QUALIFICATIONS, QUALITIES & COMPETENCIES

Full grade twelve certificate with at least credit in Mathematics & English

Bachelor’s degree in Business Administration, Healthcare Management, Insurance, Operations Management, or a related field.

Minimum of 5-7 years of experience in operations management, with at least 2-3 years in a leadership role within the health insurance, customer service, or financial services industry.

Strong knowledge of health insurance products, claims processes, underwriting, and membership services.

Proven experience in process optimization, team management, and cross-departmental collaboration.

Strong leadership and team management skills, with the ability to motivate and develop a diverse team.

Excellent problem-solving skills and ability to implement creative solutions to complex operational challenges.

Strong knowledge of regulatory compliance in the health insurance industry.

Proficiency in operational management software, CRM systems, and Microsoft Office (Word, Excel, PowerPoint).

Excellent communication skills, both verbal and written, with the ability to present to senior management and collaborate across teams.

Attention to detail and strong organizational skills.

KEY RESPONSIBILITIES
Operations Management:

Oversee the day-to-day operations of the health insurance business, ensuring efficient processes in claims management, membership services, underwriting, customer service, and billing.

Ensure smooth and effective operational workflows, identifying areas for improvement and implementing best practices to enhance operational efficiency.

Monitor key operational metrics (e.g., claims processing time, membership retention, client satisfaction) and report performance to senior management.

Team Leadership & Development:

Manage and lead the operations team, providing guidance, mentorship, and support to ensure high levels of productivity and performance.

Foster a collaborative and positive working environment, promoting teamwork and professional growth.

Organize and conduct training programs to develop staff skills, enhance operational knowledge, and ensure compliance with industry standards.

Conduct performance evaluations, provide feedback, and assist in setting individual and team goals.

Process Optimization & Efficiency:

Identify inefficiencies and bottlenecks in operational processes, recommending and implementing improvements to streamline workflow and reduce costs.

Introduce automation and technology solutions to improve operational efficiency, enhance data accuracy, and reduce manual workloads.

Monitor the implementation of new processes or tools and ensure they align with company goals, performance targets, and customer satisfaction objectives.

Regulatory Compliance & Quality Assurance:

Ensure compliance with all health insurance industry regulations, company policies, and legal requirements.

Work closely with the compliance and legal teams to ensure that all operations adhere to the latest laws and regulations affecting the health insurance industry.

Develop and implement quality assurance procedures to ensure the delivery of high-quality services and accurate processing of claims, enrollments, and other operational tasks.

Budgeting & Financial Management:

Assist in budget preparation and monitor the operational budget to ensure cost-effective resource allocation.

Identify cost-saving opportunities while maintaining service quality and ensuring business growth.

Ensure efficient utilization of resources across departments, managing operational costs without compromising performance.

Cross Departmental Collaboration:

Collaborate with sales, marketing, claims, underwriting, and customer service teams to ensure seamless coordination of operations.

Communicate operational updates and changes effectively across departments to ensure alignment and clarity.

Support product development and innovation by providing operational insights and feasibility analysis.

Customer Experience & Satisfaction:

Ensure that operational activities are aligned with customer satisfaction goals and deliver a positive customer experience.

Resolve escalated customer service issues and work to address client feedback regarding the company’s processes or services.

Implement strategies to improve member retention rates, claims accuracy, and service responsiveness.

Reporting & Performance Metrics:

Develop and maintain operational dashboards and reports to track performance against key metrics, including processing times, claim accuracy, and operational costs.

Provide actionable insights to senior management regarding operational performance, areas for improvement, and strategies for achieving business objectives.

Prepare regular reports on operational KPIs, budget performance, and compliance metrics.

Change Management:

Lead change management initiatives to enhance operational performance, adapt to industry trends, and implement new systems or technologies.

Ensure smooth transitions during process changes, system upgrades, or other operational transformations.

Promote a culture of continuous improvement, encouraging employees to embrace innovation and change.

Position 3. Underwriting Assistant – Membership – Health (1)
Location: Lusaka – Head OfficeReporting: Operations Manager
POSITION OVERVIEW
The Underwriting Assistant will be responsible for managing the health insurance membership process, including enrollment, maintenance, and verification of members’ information. The role ensures accurate data management, timely processing of membership applications, and effective communication with members. The Membership Officer also provides support to members regarding their policies, benefits, and any related queries.
KEY QUALIFICATIONS, QUALITIES & COMPETENCIES

Full grade twelve certificate with at least credit in Mathematics & English

Bachelor’s degree / Diploma in Business Administration, Healthcare Management, Insurance, or a related field.

Minimum of 2-4 years of experience in customer service, membership administration, or a related role in the health insurance industry.

Familiarity with health insurance products, membership guidelines, and customer service practices.

Experience working with membership management software or customer relationship management (CRM) systems is preferred.

Excellent communication skills, both written and verbal, to effectively assist and guide members.

Strong attention to detail and accuracy in data entry and record-keeping.

Ability to manage multiple tasks simultaneously and meet deadlines in a fast-paced environment.

Strong problem-solving skills with a customer-focused approach.

Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Knowledge of health insurance products, policies, and regulatory requirements is a plus.

KEY RESPONSIBILITIES
Membership Enrollment & Registration:

Process new health insurance applications and enrollments accurately and in a timely manner.

Verify eligibility, ensuring all required documentation is submitted and correct before membership approval.

Update and maintain members’ records, including personal information, policy details, coverage types, and payment status.

Ensure all membership data is accurately entered into the system and updated regularly.

Member Communications & Support:

Serve as the primary point of contact for new and existing members, responding to inquiries about their coverage, benefits, and membership status.

Provide guidance and assistance to members regarding the application process, policy renewal, or any changes in coverage.

Resolve membership-related issues or concerns, escalating more complex matters to senior staff or relevant departments.

Notify members of any policy changes, renewals, or required actions to maintain coverage.

Policy Maintenance & Updates:

Ensure timely processing of member requests for changes in personal details, beneficiary information, or coverage adjustments.

Maintain accurate records of membership status, including active, suspended, or canceled memberships.

Track and manage the renewal process for all group policies, ensuring members are notified in advance and renewal payments are processed promptly.

Verification & Compliance:

Verify and ensure that all membership documents comply with regulatory standards and internal company policies.

Ensure members’ data is handled in accordance with privacy regulations and confidentiality requirements.

Ensure eligibility criteria for memberships are accurately assessed, especially for group policies and dependents.

Claims and Benefits Coordination:

Collaborate with the claims and customer service teams to ensure that members’ claims are processed accurately.

Assist members in understanding their benefits, coverage details, and how to file claims correctly.

Coordinate with other departments to resolve membership-related claims issues, ensuring timely resolution of member queries.

Reporting & Record-Keeping:

Maintain accurate membership records and generate reports on enrollment, cancellations, renewals, and member inquiries.

Support finance by sharing new additions for invoicing purposes.

Track membership metrics and assist in identifying trends, such as member retention rates, inquiries, or service issues.

Assist in the preparation of monthly, quarterly, and annual membership reports for senior management.

Process Improvement & Efficiency:

Identify opportunities to streamline and improve membership-related processes and workflows.

Recommend system improvements to enhance the efficiency of membership management.

Stay up to date with industry best practices and membership management trends to ensure high-quality service.

Please note that MLife is an equal opportunity employer.
Please note that only shortlisted candidates will be contacted.
Sharing is Caring! Click on the Icons Below and Share

We are seeking a qualified  candidate to join our team.
TASKS INCLUDE
-Understanding technical product requirements
-identifying manufactures in the space
-Obtaining quotes ,negotiating prices and lead times
-Vendor management.
REQUIREMMENTS
A Diploma in purchasing and supply or any related field.
Sharing is Caring! Click on the Icons Below and Share

JOB OPPORTUNITY:  EXTERNAL
Issue Date: 31ST MARCH 2025
The LUSAKA APEX MEDICAL UNIVERSITY (LAMU) is a privately owned University, accredited by the Higher Education Authority under the Higher Education Amendment Act No. 23 of 2021 to provide Higher Education in Medical Education. LAMU is regulated by the Health Professions Council of Zambia (HPCZ), Nursing & Midwifery Council of Zambia (NMCZ), Technical Education, Vocational and Entrepreneurship Training Authority (TEVETA). Lusaka Apex Medical University is therefore looking for a mature, proactive, and highly motivated and result oriented Zambian with high degree of credibility to fill the following positions:
1.      NURSE (1) DIAGNOSTIC CENTRE
Qualifications

Full Grade 12 school certificate or its equivalent
Diploma Nursing General or Public Health.
Registered with NMCZ with valid practicing Certificate

EXPERIENCE
1 to 2 years of work experience or voluntary work as an added advantage
2.      CLINICAL INSTRUCTORS (4) FACULTY OF NURSING
Qualifications

Full Grade 12 school certificate or its equivalent
Diploma Nursing or Diploma in Midwifery with Qualification of Clinical Instruction.
Bachelors of Science Degree in Nursing as an added advantage
Registered with NMCZ with valid practicing Certificate

EXPERIENCE

Minimum 2 years work experience in the Clinical Area

Sharing is Caring! Click on the Icons Below and Share

Administrative Responsibilities:
General Office Support: Managing schedules, organizing files, answering phone calls, and handling correspondence.
Data Management: Maintaining accurate records, preparing reports, and tracking key data.
Meeting Coordination: Scheduling meetings, preparing agendas, and taking minutes.
Budget Management: Assisting with budget tracking and expense reporting.
Marketing Responsibilities:
Content Creation:
Developing and creating marketing materials, such as brochures, flyers, and presentations.
Social Media Management:
Managing social media content, scheduling posts, and engaging with followers.
Email Marketing:
Creating and sending email campaigns, tracking performance, and optimizing for better results.
Market Research:
Conducting market research to identify trends, customer needs, and competitive analysis.
Campaign Management:
Assisting with the development, implementation, and tracking of marketing campaigns.
Communication:
Maintaining clear and consistent communication with stakeholders, both internal and external.
Education & Experience:
Bachelor’s Degree:
A bachelor’s degree in marketing, business administration, communications, or a related field is generally required.
Marketing Experience:
While not always mandatory, experience in marketing, either through internships, entry-level positions, or previous roles, is highly valued.
Administration Experience:
Experience in administrative tasks, such as project management, organization, and time management, can also be beneficial.
Skills:
Project Management:
Strong project management skills are essential for planning, executing, and managing marketing campaigns and initiatives.
Digital Marketing:
Familiarity with digital marketing tools and techniques, such as SEO, social media marketing, email marketing, and content creation, is crucial.
Sharing is Caring! Click on the Icons Below and Share

About Us:
We are a leading player in the manufacturing and energy sector, dedicated to innovation, sustainability, and operational excellence. We are seeking a highly skilled Finance Manager to join our team and drive financial strategies that support business growth and efficiency.
Job Summary:
The Finance Manager will oversee financial planning, reporting, and analysis to ensure the financial health of the organization. The ideal candidate will have experience in the manufacturing and energy industries and a strong understanding of cost management, budgeting, and compliance.
Key Responsibilities:
Develop and implement financial strategies to support business objectives.
Oversee budgeting, forecasting, and financial reporting processes.
Conduct financial analysis to support decision-making and identify cost-saving opportunities.
Ensure compliance with financial regulations, tax laws, and internal policies.
Lead financial audits and liaise with external auditors and regulatory bodies.
Provide insights and recommendations to senior management regarding financial risks and opportunities.
Collaborate with cross-functional teams to optimize financial performance.
Requirements:
Bachelor’s degree in Finance, Accounting, or a related field
5+ years of experience in financial management, preferably in manufacturing or energy sectors.
Strong knowledge of financial reporting, cost accounting, and regulatory compliance.
Proficiency in financial modeling, forecasting, and ERP systems.
Excellent analytical, problem-solving, and leadership skills.
Strong communication and interpersonal skills.
Benefits:
Competitive salary and performance-based incentives.
Comprehensive health and retirement benefits.
Professional development opportunities.
A dynamic and innovative work environment.
Sharing is Caring! Click on the Icons Below and Share

Responsibilities:
• Maintain cleanliness and tidiness of common areas, gardens, and outdoor spaces
• Perform thorough cleaning duties in guest rooms, bathrooms, and shared areas
• Assist with general repairs and basic maintenance
• Support housekeeping, laundry, and room preparation as needed
• Ensure security and safety measures are followed on the premises
• Run errands or assist in setting up for special events or guest requests
• Report any issues or maintenance needs promptly

Dispose of wastes accordingly
Change and Replenish linen towels and guests amenities in line with the company policy
Report damaged items in the room to the supervisors
Manage guests requests
Perform other related duties as may be assigned by the supervisor

 
✅ Requirements:
• Must be able to speak and understand English
• Must have experience and knowledge of proper cleaning practices
• Honest, dependable, and self-motivated
• Physically fit and capable of handling hands-on tasks
• Good communication skills and a friendly, helpful attitude
• Willing to work flexible hours, including weekends and holidays
Sharing is Caring! Click on the Icons Below and Share

Key Responsibilities:
Greet and check-in guests during evening/night hours
Handle phone/email enquiries and reservations
Monitor guest house security and ensure guest safety
Maintain a clean and organized front desk area
Provide exceptional customer service at all times
Perform basic administrative duties and prepare morning handovers
Requirements:
Previous experience in hospitality or front desk reception is a plus
Must be available to work weekend night shifts
Excellent communication and interpersonal skills
Basic computer knowledge (booking systems, emails, etc.)
Responsible, trustworthy, and able to work independently
Friendly attitude and a professional appearance
Sharing is Caring! Click on the Icons Below and Share

Job Purpose
A Bar Attendant is responsible for preparing and serving beverages, ensuring excellent customer service, maintaining bar cleanliness, and managing stock levels. The role requires strong communication skills, adherence to hygiene and safety standards, and the ability to work in a fast-paced environment while maximizing sales and customer satisfaction
Duties & Responsibilities
Drink Preparation & Service Prepare, mix, and serve alcoholic and non-alcoholic beverages.
✓ Ensure proper presentation and garnishing of drinks.
✓ Supervision & Leadership Customer Engagement & Service
✓ Greet customers warmly and create a welcoming atmosphere.
✓ Provide recommendations and educate customers on different beverages.
✓ Handle customer complaints professionally and ensure a high level of customer satisfaction.
Bar Maintenance & Organization
✓ Ensure the bar is clean, well-stocked, and organized at all times.
✓ Maintain proper sanitation and hygiene standards in line with health regulations.
✓ Ensure all bar equipment and glassware are clean and in good working condition.
Stock & Inventory Management
✓ Monitor and maintain inventory levels, ensuring timely restocking of liquor, mixers, and garnishes.
✓ Track stock usage, minimize waste, and prevent shortages.
✓ Conduct regular inventory checks and report any discrepancies to management.  Cash Handling & Reporting
✓ Process payments accurately and manage cash registers/POS systems.
✓ Maintain accurate records of sales, stock usage, and cash transactions.
✓ Prepare daily reports and assist with financial reconciliation when required.
Sharing is Caring! Click on the Icons Below and Share