Job Region: Zambia

Standard Housekeeper
Lusaka

Job Purpose:
The Standard Housekeeper will be responsible for providing professional household cleaning and basic home care services to clients. The role focuses on maintaining cleanliness, hygiene, orderliness, and comfort in homes while delivering excellent customer service.
Key Responsibilities:
Cleaning Duties

Clean and sanitize all areas of assigned homes
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Sweep, mop, vacuum, dust, polish, and disinfect surfaces.

Wash dishes, clean appliances, and maintain kitchen hygiene.

Make beds, change linen, and organize rooms.

Empty bins and dispose of waste appropriately.

Laundry & Ironing

Wash, dry, fold, and iron clothes, linen, and household fabrics.

Sort laundry according to fabric type and washing requirements.

Handle delicate garments with care.

Household Support

Replenish cleaning supplies and report shortages.

Assist with basic household organization and tidying.

Report maintenance issues or damages noticed within the home.

Transportation & Mobility

Drive to assigned locations when required.

Safely transport cleaning materials or equipment where necessary.

Ensure assigned vehicle is kept clean and roadworthy if provided.

Safety & Compliance

Use cleaning chemicals and equipment safely.

Follow company hygiene, health, and safety procedures.

Wear required uniform or protective clothing.

Qualifications & Requirements:

Grade 12 Certificate.

Valid Driver’s Licence (advantage)

Valid Passport (advantage)

Previous housekeeping or cleaning experience is an added advantage.

Ability to read and follow instructions.

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VACANCY ANNOUNCEMENT
HUMAN RESOURCE ASSISTANT
Zambia Daily Mail Limited an equal opportunity employer and leading daily newspaper company in Zambia, is inviting suitably qualified Human Resource Assistant to be based in Lusaka.
PURPOSE OF THE JOB:
The Human Resource Assistant will provide administrative and operational support to the HR department to ensure effective delivery of HR services.
This role will be responsible to the Human Resource Officer.
CORE DUTIES:
Maintaining employee records and updating personal files.
To assist with recruitment and on-boarding coordination.
To handle staff benefits administration and compliance tracking.
Handling HR correspondence and communication.
To guide staff on HR policies and procedures.
Co-ordinating training and development programs.
Managing HR systems and databases.
To handle and manage disciplinary and grievance procedure matters.
To assist in providing payroll inputs and benefits administration.
Providing administrative support to the HR team.
Provide monthly HR report to the Human Resource Officer.
QUALIFICATIONS AND COMPETENCIES:
Full Grade 12 school certificate
Diploma/Degree in Human Resource Management.
Must be a member of the Zambia Institute of Human Resource Management.
Must have a valid practicing licence.
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COMPETENCIES & EXPERIENCE
Good communication, interpersonal and organizational skills.
At least two (2) years on-hands human resource experience.
High integrity and honesty.
Attention to detail.
Strong IT skills.
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LUSAKAVACANCY NOTICE
TELE-SALES AGENT

Purpose of the Role :
Driving revenue growth for the company by proactively reaching out to potential clients, understanding their needs and effectively communicating the value proposition of our products or services. The primary purpose is to identify potential leads, meet and exceed targets, and contribute to the overall success of the team.

Team Member Expectations:
• Responsible• Accountable• Accurate• Honest• Goal Orientated
• Confident• Good communicator• Diligent• Pro-active• Team player

Expectations:
• Conduct outbound calls to potential customers with the aim of converting leads into business• Achieve and exceed monthly targets through effective tele-sales techniques• Build and maintain strong relationships with customers to foster repeat business• Keep accurate records of customer interactions and follow-up details• Collaborate with the team to share insights, strategies and best practices• Stay informed about industry trends, products and competitive landscape

Attributes Required:
• Communication Skills: Excellent verbal communication skills with the ability to articulate service features and benefits clearly• Sales Acumen: Proven experience in telesales with a track record of meeting or exceeding targets• Resilience: Ability to handle rejection and persist in the face of challenges

• Customer-Focused: Demonstrated ability to understand customer needs and tailor sales pitches accordingly• Adaptability: Comfortable working in a fast-paced environment and adapting to changes in sales strategies• Team Player: Collaborative mindset with the ability to work effectively within a team

Principal Accountabilities:
• Lead Generation: Generate and qualify leads through outbound calls, identifying potential clients interested in our products/services• Sales Conversion: Engage prospects, present product features and benefits and close deals to achieve and exceed monthly targets• Relationship Building: Build and maintain strong relationships with clients, providing excellent client service and addressing inquiries• Sales Reporting: Maintain accurate and up-to-date records of all sales activities, customer interactions and follow-up details in the CRM system• Continuous Improvement: Stay informed about industry trends, product knowledge and continuously seek ways to improve sales techniques and processes

Hiring Standards:
Education:• Diploma in a related field• Class 4 driver’s license• Good communication skills and computer literacy (worked with CRM software)
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The Group Head: Transaction Banking is responsible for defining and executing the Group-wide strategy for corporate payments, cash management, collections, liquidity solutions, and trade finance capabilities across all operating countries in the Corporate, Commercial and Business Banking segments.
The role drives sustainable revenue growth through transaction volumes, fee income, CASA balances, and increased client wallet share. It ensures a consistent, scalable, and competitive transaction banking and trade offering across the Group, positioning the Bank as the preferred partner for corporate and regional clients.
The role partners closely with Corporate Banking teams to deliver integrated client solutions, while enabling cross-border trade and transactional flows across the network.
Reports to: Group CEO

Key Responsibilities:

1. Transaction Banking & Trade Strategy
• Define and implement a Group-wide Transaction Banking and Trade Finance strategy aligned to overall Group objectives
• Identify opportunities to grow cross-border payments, trade flows, & regional liquidity solutions
• Drive standardisation of products, service models, and client experience across all markets
2. Revenue Growth & Commercialisation
• Drive growth in:

Transaction banking fee income
Trade finance income (LCs, guarantees, supply chain solutions)
CASA balances and operating accounts

• Increase corporate client wallet share through integrated transaction and trade solutions
• Support acquisition of large corporates, multinationals, and regional clients
3. Product Development & Innovation
• Lead development and rollout of:

Payments and collections solutions
Cash and liquidity management offerings
Trade finance and supply chain finance solutions
Digital and API-enabled banking capabilities

• Partner with Technology and Operations to modernise platforms and improve client experience
• Ensure products are scalable, client-centric, and aligned to market needs
4. Regional Integration & Cross-Border Enablement
• Enable seamless cross-border payments, trade, and cash management solutions across Group
• Position the Bank as a regional transaction and trade partner for clients operating across multiple markets
• Drive consistency in delivery, service standards, and product capability
5. Corporate Client Solutions & Sales Enablement
• Partner with Heads of Corporate Banking and teams to structure integrated transaction and trade solutions
• Support key client engagements, pitches, and mandates requiring specialist expertise
• Build strong alignment between product, sales, and client delivery teams
6. Performance Management & Data Insights
• Define and monitor KPIs including:

Transaction volumes and payment flows
Trade finance volumes and utilisation
CASA growth
Fee income and wallet share

• Develop dashboards and reporting frameworks to track performance across all markets
• Use data insights to inform strategy and client engagement
7. Risk, Compliance & Governance
• Ensure all transaction banking and trade products comply with all regulatory requirements
• Maintain strong controls across payments, trade operations, fraud prevention & operational risk
• Support Group governance frameworks for product approval, pricing, and risk management
 

Technical Skills & Competence:

12–15 years’ banking experience
Minimum 8 years in Transaction Banking, Trade Finance, Corporate Banking, or Payments
Experience in multi-country or regional banking environments preferred

Qualifications and Requirements:

Degree in Finance, Economics, Banking, or Business

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Operational Context
FMBcapital Holdings (FMBCH) operates a multi-country banking network across six markets, supported by a hybrid model comprising:
• First Capital Shared Services Limited (FCSSL), Mauritius – responsible for core processing and infrastructure
• Country operations – responsible for local execution
As the Group scales, a key priority is to ensure that our customer receive a consistent, seamless and differentiating experience.
 
Role Mandate
• The Head of Customer Experience is accountable for designing and continuously improving the end-to-end customer experience across all markets and channels.
• This role defines how customers experience the bank, ensuring that journeys are simple, fast, consistent and customer centric.
• The role works across Technology, Product, Value Proposition, Operations, Risk, and Country distribution teams to translate customer needs into journey designs, with its execution orchestrated through the business using existing delivery mechanisms.
 

Purpose of the Role

To lead the development and embedding of a Group-wide customer experience strategy and journey framework that:

• Eliminates friction across key customer interactions
• Drives consistency across all markets and channels
• Uses customer insight and data to continuously improve experience
• Enhances customer satisfaction, loyalty, and commercial outcomes
 

Key Responsibilities:

1. Voice of the Customer (VoC)

• Establish a Group-wide Voice of Customer framework, incorporating:

Customer feedback/surveys, Complaints and service recovery insights
Journey analytics and digital behaviour data
External market best practices and emerging trends

• Drive:

Root cause analysis of customer pain points
Prioritised, insight-led improvements of the customer experience

o Continuous feedback loops into product, process, and channel design
2. Customer Experience Strategy & Standards
• Develop and implement a Group-wide CX strategy in collaboration with Business Heads
• Define experience standards and service principles across all touchpoints
• Collaborate with Business and Functional teams to embed a culture of measurement, accountability, and continuous improvement in experience delivery
3. End-to-End Customer Journey Ownership
• Define, map, and continuously optimise key customer journeys as agreed with the CEOs and Business Heads across Onboarding, Transacting & Servicing experiences
• Lead cross-functional initiatives to simplify key processes and improve speed and ease of use
• Ensure seamless integration across Branch, RM, Digital and Contact Centre channels
• Partner with Business, Operations, Technology, etc. to ensure effective implementations
4. Turnaround Time (TAT) Improvements
• Define and create visibility of key customer journey turnaround times, including:

End-to-end journey tracking (not just process steps)
Real-time MI and management dashboards

• Ensure:

Clear measurement of customer experience performance
Transparency on bottlenecks across each key journeys
Data-driven prioritisation of improvements

 
5. Culture & Capability (Customer-Centric Mindset)
• Embed a customer-first culture across all markets
• Define the customer-centric behaviours expected from all business and functional areas
• Partner with HR, Business teams and Functional areas to integrate customer centricity into training and performance frameworks
 
Key Deliverables
• Group Customer Experience Strategy and Roadmap
• End-to-end journey maps for priority customer segments
• Voice of Customer framework and reporting dashboards
• Transparent TAT and customer journey performance dashboards
• Defined service standards and experience principles
• Measurable improvements in:

Customer satisfaction (NPS / CSAT)
Customer turnaround times (end-to-end)
Customer engagement (products per customer, dormancy)

• Consistent customer experience across all markets and channels

Technical Skills & Competence:

Professional Experience
• Minimum 10 years’ experience in financial services or related sector
• At least 5 years in a senior leadership role, with exposure to:

Customer experience
Service transformation

 

Qualifications and Requirements:

Strong academic background in Business, Marketing, CX, Service Design, or a related field

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The Group Head: Treasury is responsible for defining and executing the Group’s Treasury strategy, with a primary focus on asset and liability management (ALM), liquidity optimisation, funding, and balance sheet management across all operating markets.

The role ensures the effective management of the Group’s cash flows, interest rate and liquidity risks, and funding structure, while supporting sustainable growth, profitability, and regulatory compliance. It plays a critical role in safeguarding the financial stability of the Group and optimising the balance sheet to deliver improved returns.

Key Responsibilities:

1. Treasury Strategy & Balance Sheet Management
• Develop and implement the Group Treasury and ALM strategy
• Optimise the Group balance sheet, including asset mix, liability structure, and funding profile
• Align Treasury strategy with overall Group financial and growth objectives
2. Asset & Liability Management (ALM)
• Lead the Group ALM framework across all subsidiaries
• Manage interest rate risk in the banking book
• Oversee structural balance sheet positioning, including duration & repricing gaps
• Support pricing frameworks for assets and liabilities in collaboration with Finance and Business units

3. Liquidity & Cash Flow Management
• Ensure effective management of Group-wide liquidity and cash flows
• Oversee liquidity buffers, stress testing, and contingency funding plans
• Monitor intra-group liquidity and optimise utilisation of funds across markets
• Ensure compliance with liquidity ratios and regulatory requirements (e.g. LCR, NSFR where applicable)
4. Funding & Capital Markets
• Develop and execute Group funding strategy, including:

Wholesale funding
Interbank funding
Capital market issuances (where applicable)

• Manage relationships with funding counterparties and investors
• Support optimisation of cost of funds across the Group
5. Treasury Risk Management

• Oversee management of:

Interest rate risk
Liquidity risk
Foreign exchange risk

• Ensure robust risk measurement frameworks, limits, and controls are in place
• Work closely with Risk to align Treasury activities with Group risk appetite
6. Group Coordination & Governance
• Establish consistent Treasury policies, frameworks, and limits across all subsidiaries
• Chair or contribute to Group ALCO (Asset and Liability Committee)
• Provide oversight and guidance to country Treasury teams
• Ensure strong governance, controls, and regulatory compliance
7. Performance Monitoring & Reporting
• Monitor key Treasury metrics including:

Net interest margin contribution
Cost of funds
Liquidity ratios
Balance sheet efficiency

• Develop dashboards and reporting to support decision-making at Group level
8. Stakeholder Engagement
Partner with:
• Finance (balance sheet planning, capital management)
• Risk (ALM and liquidity risk oversight)
• Corporate Banking (funding and pricing alignment)
Engage with regulators, auditors, and external stakeholders on Treasury matters
 

Technical Skills & Competence:

• 12–15 years’ banking experience
• Extensive experience in:

Treasury / ALM
Liquidity and funding management
Balance sheet optimisation

• Experience in multi-country or regional banking environments preferred
 

Qualifications and Requirements:

Degree in Finance, Economics, Accounting, or related field
Professional qualification (e.g. CFA, ACT, FRM)

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Reporting into the Chief Executive Officer, the job purpose includes the below:

Supporting corporate / trade teams to successfully execute trade finance transactions.
The incumbent will be responsible for driving P&L / revenue growth in line with annual budgets.
Ensuring that the right talent is recruited and retained with the Treasury function on specific desks.
Developing and executing on a Treasury strategy that considers the Bank’s growth plans and the obtaining Market conditions.
Ensuring succession planning is in place and up to date for the Treasury Function.
Ensuring Treasury Team’s Compliance to the Bank’s Risk and Compliance requirements.

Ensuring appropriate pricing of Bank products

Key Responsibilities:

Ensuring adherence to the approved Capital Management framework and in-country regulatory and Board approved capital targets.
In conjunction with Finance, provide concurrence on all capital applications (including Corporate Loan dispensations and guarantee applications).
Compiling and implementing capital plans to include forecasting regulatory and economic capital demand & supply across business units.
In conjunction with Finance and Risk, ensuring the capital position as estimated on the capital plan always meets the Board approved and regulatory targets.
Ensuring adherence to ALM policies.
Achieving an appropriate risk profile in line with Group standards and risk tolerances by hedging all manageable risk via the Treasury Trading desk.
Driving the in-country ALCO process , ALCO committee meetings and ALCO reporting within the ALCO governance framework.
Ensuring the implementation of and adherence to the First Capital Bank Group Pricing policies.
In respect of the bank’s liquidity management, being responsible and accountable Funding Curve, Book Ownership and Structure Risk Management, Reporting and Financing for the Bank.
Investment of Liquid Assets to meet regulatory requirements and liquidity objectives.
Enhancing revenue and optimizing funding costs by managing Surplus Liquidity and Liquidity Buffers to optimize risk / return.
Optimize daily intraday clearing by ensuring that shortages / surpluses are funded / invested as optimally as possible.
Hedging all manageable interest rate risk in the banking book through investment in qualifying liquid assets or, where applicable, executing interest rate derivatives.
Ensure all Treasury’s funding related market facing activities including interbank / wholesale funding and intra-day liquidity management are performed within group policy (i.e. Libor setting rules).
Building credibility with banks and the regulator and maintaining strong relationships with these key external stakeholders.
Ensuring all deals are dealt within dealer limits (market risk limits, counterparty limits, dealer’s mandate).
Ensuring operational controls are in place and ensuring a robust Key Risk Assessment (KRA) framework.
Ensuring satisfactory Internal Audit report.

Technical Skills & Competence:

Bachelor’s Degree in a relevant field.
5 years’ experience in a similar role.
ACI Dealing Certificate.
Must be a member of ACI The Financial Markets Association within 6 months of joining the Treasury department.
Must have a clear understanding of current Banking Rules and Regulations.
ZQA Clearance Certificate.

Qualifications and Requirements:

Bachelor’s Degree in a relevant field.
5 years’ experience in a similar role.
ACI Dealing Certificate.
Must be a member of ACI The Financial Markets Association within 6 months of joining the Treasury department.
Must have a clear understanding of current Banking Rules and Regulations.
ZQA Clearance Certificate.

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Role: Human Resources Officer
Company: d.light Solar Zambia Limited
At d.light, we are on a mission to transform the lives of 1 billion people with sustainable products. We are looking for a proactive, organized, and detail-oriented Human Resources Officer to support the delivery of effective HR services in Zambia. This role will be responsible for day-to-day HR operations, recruitment coordination, employee lifecycle management, compliance, and reporting, while helping ensure a strong employee experience and alignment with business priorities.
Key responsibilities

Maintain accurate and up-to-date employee records, both physical and digital, in line with company standards and audit requirements
Support HRIS data management to ensure data integrity and timely updates
Coordinate onboarding and offboarding processes to deliver a seamless employee experience
Administer employee documentation including contracts, confirmations, and statutory records
Support end-to-end recruitment processes, including job posting, CV screening, interview coordination, and candidate communication
Ensure recruitment activities are aligned with approved manpower plans
Coordinate induction and onboarding activities for new employees
Support the administration of the company’s performance management cycle
Track completion of performance reviews and follow up with line managers and employees
Assist with documentation and monitoring of Performance Improvement Plans
Coordinate learning and development activities, including training logistics, communication, attendance tracking, and training records
Support employee relations processes, including employee queries, grievances, and disciplinary matters, in line with company policy and local labor law
Support payroll inputs, employee benefits administration, leave management, and reconciliation of HR records with payroll reports
Prepare HR reports including headcount, attrition, recruitment status, and training metrics
Support workplace health and safety coordination, records, reporting, and awareness activities

Requirements

Bachelor’s degree in Human Resource Management, Business Administration, Social Sciences, or a related field
Professional HR certification such as ZIHRM or equivalent will be an added advantage
3 to 5 years of relevant HR experience in a fast-paced environment
Working knowledge of Zambia labour laws and HR best practices
Experience using HRIS systems and managing HR data
Strong organizational and administrative skills with attention to detail
Good interpersonal and communication skills
Ability to handle confidential information with discretion
Proactive, solution-oriented, and able to manage multiple priorities effectively

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NOW HIRING: GROUP INVESTMENT MANAGER
LDZM Group Lusaka is expanding across Real Estate, Microfinance, and Agribusiness — and we’re looking for a results-driven professional ready to operate at a higher level.
If you have the network, understand investments, and know how to turn conversations into deals, this opportunity is built for you.

Salary + Performance Incentives

WALK IN INTERVIEW
Venue: Little Dubai House Offices, Middleway Kabulonga.
Date: Friday, 24th April 2026
Time: 09:00hrs – 14:30hrs

Confirmation of Attendance is mandatory:
WhatsApp: +260 573 465 453 / +260 963 480 993

LDZM GROUP
We are HIRINGIMMEDIATE START
GROUP INVESTMENT MANAGER
LDZM Group is expanding across Real Estate, Microfinance & Agribusiness.
WE SEEK A RESULTS-DRIVEN PROFESSIONAL WITH:• Background in investments, banking or business development• Strong network of high-value clients / investors• Proven ability to close deals
OUR THREE KEY SECTORS• REAL ESTATE: Premium developments (Little Dubai Estates)• MICROFINANCE: Structured financial solutions• AGRIBUSINESS: Commercial-scale farming

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We are growing our team at Medland Hospital.
If you are passionate about patient care, organisation and delivering excellent service, this is an opportunity to be part of a healthcare team committed to making a difference.

We are looking for an Admission and Discharge Clerk to support patient journeys from entry to discharge with efficiency and care.

Send your application to: undefined
⏳ Closing Date: 25th April 2026

Join us and be part of a team that puts patients first.

JOB VACANCY

ADMISSION AND DISCHARGE CLERK – REF NO. 200426

Minimum Qualification:Certificate/ Diploma in Secretarial/Customer Service
Minimum Experience:1- 2 years work experience( preferably in Healthcare)
Location: Lusaka, Zambia

Requirements/Instructions:• Booking and Informing the patient with the date and time for pre-operative assessment day, before planned surgeries.• Following up on insurance approvals.• Daily monitoring and review the planned and early patient discharge.• Covering night and day shifts in admission and discharge department• Any other duty deemed necessarily by the Head of Department.

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