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About the role

BURN is looking for an exceptional, efficient Customer Service Representative to fill the role. The successful candidate must have experience in customer-facing tasks such as customer care, direct sales and or client relationship management. You will be responsible for handling all customer queries and surveys.
Workdays:         Monday – Friday from 08:00 – 17:00 (subject to revision as we scale)
                              Saturday = half day (09:00 – 13:00)
Rest days:          Sunday and one-half day between Monday and Saturday
Roles and Responsibilities: 
Attend to Customer Service Cases using an SMS-based platform and/or customer care phone line:

Help customers register products.
Help customers with warranty returns and repairs- sending repair information and directions, and liaising with service stations to ensure a proper repair.
Answer customer queries and direct them to the proper channels.
Follow up with customers to ensure product satisfaction and address any confusion with use.
Attend to customer inbox messages, calls, social media, and live chat and respond accordingly.
Conduct phone call interviews, and surveys, and capture data.
Work with the repair coordinator to facilitate warranty repair and walk-in customers.

Maintain Customer Database & SMS platform.

Data entry and organization/cleaning
Conduct basic analysis of customer care statistics and create simple reports.
Translate messaging and responses.
Set up and modify automated messaging of the SMS platform.
Complete repair service orders in ERP

Support & System Improvements

Support other departments regarding customer info and service.
Identify areas for improvement and bring issues to the team’s attention as well as help to follow through with solution implementation.
Help set up new functionality in the SMS platform.

BURN Ambassador

Always maintain the integrity and be a positive ambassador for BURN
Strive for continuous improvement in the services that we offer our customers.
Maintain an open and receptive attitude when receiving feedback and suggestions.

Skills & Competencies

A person of high integrity
Diploma in marketing or related field
At least 2 years’ experience in customer service / customer-facing tasks (customer care, direct sales, relation management, etc)
Excellent verbal communication and people skills
Highly organized, punctual, and professional
Knowledge of BURN products
Proactive attitude and takes initiative to problem solve.
Proven track record of driving customer acquisition, engagement, and retention in a fast-paced, dynamic environment.
Knowledge of Customer Relationship Management (CRM) systems that support customer engagement and best practices for customer data management will be advantageous.
Experience with performing market research activities e.g., surveys and feasibility studies
Ability to work collaboratively with team members across different functional areas and geographies.
Flexibility and adaptability to navigate changes in priorities or direction as needed in a dynamic organization.
Passion for delivering exceptional customer experiences and driving business growth.
Fluency in English, Nyanja, bemba and other local languages will be an added advantage.

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IRRIGATION OFFICER
Key Responsibilities

Operate and maintain centre pivot irrigation systems (alignment, pressure, rotation)
Develop irrigation schedules based on crop water requirements
Monitor soil moisture using field tools
Support installation and commissioning of irrigation infrastructure
Diagnose and resolve mechanical and electrical faults
Maintain irrigation logs and performance data

Minimum Requirements

Degree/Diploma in Agriculture Engineering, Water Engineering or related field
Minimum 3–5 years’ experience with centre pivot irrigation systems
Practical knowledge of pumps, pipelines, valves, and irrigation controls
Ability to interpret irrigation layouts and technical drawings

GRADUATE TRAINEES
Key Responsibilities

Participate in land preparation, planting, irrigation, and harvesting activities
Support operation and calibration of farm equipment and irrigation systems
Collect and record field data
Assist supervisors in daily farm operations
Undergo rotational training across Agro sections

Minimum Requirements

Diploma/Degree in Agriculture, Agricultural Business or related field
Basic understanding of agricultural or technical operations
Proficiency in Microsoft Office Package
Willingness to work in field conditions

AGRO CLERK
Kawambwa Sugar Limited is seeking a detail-oriented Agro Clerk to support field operations through accurate data capture and reporting.
Key Responsibilities

Capture and maintain daily field activity records (planting, irrigation, harvesting)
Track agricultural inputs including fertilizers and chemicals
Prepare daily and weekly operational reports
Support labour tracking and field coordination
Maintain proper documentation for operational control

Minimum Requirements

Diploma in Agriculture, Business Administration, or related field
Minimum 2 years’ experience in agriculture or operations support
Strong Microsoft Excel skills (data entry and basic analysis)

STORES ATTENDANT
Key Responsibilities

Receive, check, and store materials
Issue materials as per approved requisitions
Maintain cleanliness and organization of stores
Assist in stock counts and reconciliations

Minimum Requirements

Grade 12 Certificate
Previous experience in stores or warehouse operations is an added advantage

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Varun Beverages Zambia Ltd a leading Beverage manufacturing company situated at plot No. 37426, Mungwi Road in Heavy Industrial area, Lusaka is URGENTLY looking to recruit suitably qualified individuals to fill the positions of CUSTOMER EXECUTIVES for different towns.
Department: Sales and Marketing
Reporting to: Area Development Coordinator
Location     : Lusaka/Kitwe/Ndola
JOB SUMMARY/ DESIRED QUALIFICATION AND KNOWLEDGE:
ü Looking after a given geographical area
ü Product knowledge (pricing, pack size and any promotion in execution)
ü Having a proper utilisation of company assets E.g. Visi Cooler, Company Trucks, Ice Boxes
ü Thorough understanding of the VPO (Volume Per Outlets)
ü  Sales reporting system to supervisor on time and on daily basis
ü Highly motivated and target driven with a proven track record in sales
ü Proven work experience in Sales
ü Excellent selling, negotiation and communication skills
ü Responsible for selling products and meeting customer needs while obtaining orders from existing and potential sales outlets.
ü Ensure that the customer is satisfied and adequately taken care of while making a purchase
ü Should have FMCG background and experience.
ü Diploma in business related field
ü One (1) year Plus experience
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Description:
Job Purpose
The Sales Manager will take the lead in the development and Implementation of Sales strategies and work with Marketing Head in the formulation of competitive insurance products and services. Take the lead in deciding how many policies or upgrades should be sold in a given period, then oversee the team’s progress to ensure they meet those goals. Assess the marketing potential of new and existing store locations, considering statistics and expenditures.

Summary of Key Responsibilities;
Job seeker tools

Research and source potential clients and build long-term relationships with them
Persuade prospective clients to engage in a phone conversation and/or meeting to discuss insurance products
Meets sales financial objectives and developing annual sales quotas for regions where the company operates.
Identifies sales opportunities and development of new products to meet customer’s needs.
Improves product marketability and profitability
Manage agency channel sales for the company. Managing agents, training agents and achieving sales targets for the team.
Manage and maintain rapport with key stakeholders.
Protect the organization’s values and reputation on the market
Advise Key clients on the insurance policies that best suit their needs
Customize insurance programs to suit individual clients
Deliver approved policies to new clients and explain the benefits and risks of the policy
Re-assess the policy needs of existing clients after life-changing events
Fill-out and submit applications, issue quotes, maintain client records and prepare reports
Keep abreast of the Insurance industry and market trends and best practices

Required Skills and Competencies;

Excellent communication and presentation skills
Resilient spirit and a persistent nature
Impeccable interpersonal skills and a friendly attitude
Well organized with time great management abilities
Good Leadership Skills
Excellent Networking Skills
Sober Character
Honest
Excellent Interpersonal Skills

Primary Areas of Accountability:

Qualifications and Experience

Degree in Insurance, Pensions, Sales or Any Commercial Field
At least a minimum of 5-7 year’s experience in Sales and Marketing or Operations in the insurance sector at a similar or senior level.
Must have professional qualification in Insurance such as ACII/AIISA Diploma or IMM Diploma
General Insurance Sales experience will be a plus
Must be well vested with the current Zambian Sales Trends in the Insurance sector
Must be a member of a relevant professional body (ZIM or IIA)

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National Breweries Plc is Zambia’s leading producer and distributor of Traditional African Beer. Our affiliation to Delta Beverages gives our employees a sense of pride and that of belonging to one of the biggest international brewing companies in the world. The Company offers opportunities for all to learn develop and grow, whilst offering challenging career opportunities for lateral or vertical advancement.

POSITION : HR ASSISTANT
CONTRACT : PERMANENTLOCATION : NDOLAREPORTS TO : HR MANAGER

Key responsibilities

Maintain accurate and up-to-date employee records (personnel files, contracts, leave, training records).
Support recruitment and selection processes, including shortlisting coordination, interview scheduling, and onboarding.
Prepare HR correspondence such as appointment letters, confirmations, transfers, disciplinary and exit documentation.
Assist with payroll inputs including leave, overtime, absenteeism, and employee data updates.
Coordinate training activities and maintain training attendance and records.
Support performance management processes, including distribution and consolidation of appraisal documents.
Assist with employee relations matters in line with company policies and procedures.
Ensure compliance with internal HR policies, collective agreements, and labour legislation.
Prepare basic HR reports on headcount, turnover, absenteeism, and training.
Provide general administrative support to the HR department.

Minimum requirements

Full Grade 12 Certificate
Degree in Human Resources Management, Business Administration, or a related field.
Minimum of 2–3 years’ experience in an HR or administrative role (manufacturing/FMCG experience is an added advantage).
Good understanding of Zambian labour laws and HR best practices.
Proficient in MS Office (Excel, Word, PowerPoint).
Experience working with HR metrics and basic reporting is an advantage.

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Job Purpose
The Sales Executive will be responsible for managing the customer/category day-to-day operations while delivering tyre sales and profitability targets for their account base in the assigned territory. Maintain, establish and develop, positive business and customer relationships. Present, promote and sell tyre products/services using solid arguments to existing and prospective customers. Establish new customer accounts and build on existing potential sales outlets.
Resume building
Summary of Key Responsibilities

Sell the company tyre products and services to customers within your given territory
Monitor territory delivery of the Customer Commitment
Build customer relationships at the buyer and senior buyer levels and
facilitates connectivity in other functional areas including Marketing,
Supply Chain, Communications and Operations.
Travel within sales territory to meet prospects and customers.
Conduct calls and face-to-face meetings with customers on a daily basis.
Build and maintain relationships with new and already existing customers as allocated.

Monitor the company’s industry competitors, new products, and market conditions to understand a customer’s specific needs.
Develop overall Sales and marketing plans to achieve maximum growth within assigned geographic territory and named accounts.
Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
Acquire a thorough understanding of key customer needs and requirements
Coordinate sales effort with team members and other departments.
Answering customer queries, informing them of delays, and arranging delivery dates.
Handling orders via phone or email and checking that the orders have the correct prices, discounts, and product numbers.
Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
Provide timely, accurate & complete sales reports and forecasts along with updating Sales Opportunities.
Engage and leverage effective relationships with internal resources and industry partners to create opportunities and further drive solution-based sales.
Ensure the correct tyre products and services are delivered to customers in a timely manner
Serve as the link of communication between Key Accounts and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Any Other duties as assigned by the National Sales Manager and CEO

Communications & Media Studies
Required Skills and Competencies

Communication skills both written & verbal
Proven ability to deliver results and customer service oriented
Excellent selling and negotiation skills
Relationship management skills and openness to feedback
Demonstrated ability to be a team player
Possess self-confidence, positive mentality, with ability to manage territories effectively.
Good computer skills with the ability to use word processing, presentation and spread sheet applications.
Ability to maintain a neat and presentable personality.
Excellent sales Skills
Interpersonal skills
Excellent Problem Solving Skills

Primary Areas of Accountability:

Qualifications and Experience

Degree in Marketing, Sales, Engineering, Business Administration or Relevant Commercial Field
Minimum of 3+ years Sales experience in the Zambian Tyre and automobile industry.
Proven experience in Tyre Business Development
Sound understanding and experience of the principles and practice in Sales and management.
Proven experience in Corporate Key Account Management
Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organizational levels (Trucking Companies, NGOs, Mines and Govt Agencies)
Must be a member of ZIM

QUALIFIED & EXPERIENCED FEMALES ARE ENCOURAGED TO APPLY FOR THIS POSITION

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Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
 
Job Summary
To plan, manage and monitor the implementation of audit management activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Resume building
 
 
Job Description
Accountability:  Audit Delivery and Issue Assurance
 
•        Develop an in depth knowledge of the methodology, by attending training sessions and using knowledge gained during audits, use this proactively in executing audit activities.
•        Deliver assigned responsibilities by the Senior Audit Manager / Chief Internal Auditor (CIA)  to a high quality and in accordance with the requirements of the Quality Assurance scorecard.
•        Assist the Senior Audit Manager with planning and execution of Design Effectiveness and Operating Effectives Testing, uniformly applying the methodology and quality standards, focusing the work on key risks, with minimum supervision from the Senior Audit Manager
•        Develop and maintain relationships with key audit contacts on each audit by attending continuous stakeholder meetings. In addition, engage closely with stakeholders during
assignments and encourage open discussion and interaction with business on the risks associated in their environment
•        Engage proactively with Internal Audit colleagues during assignments and request technical assistance where required. Technical assistance may be requested for the review of the risks and controls to be tested, audit working papers and audit report.
•        Based on knowledge of business areas, provide guidance to other auditors and peers by sharing best practice so that their work meets and sometimes exceeds quality standards.
•        Support the Senior Audit Manager in the identification of risks to be tested by participating in planning sessions.
•        Develop an in-depth knowledge of Absa and the various business areas and use this knowledge to assess risks and controls through identifying, assessing and documenting risks and controls within these processes.
•        Evaluate the design and operating effectiveness of controls and document all working papers in Audit Bond for review by the Senior Audit Manager.
•        Ensure all audit observations and planned actions are factually agreed with management as soon as they arise and increase the speed of report issuance. Provide suggestions to stakeholder management on how they can address the control issues identified.
•        Document all working papers in line with methodology requirements. The working papers must be accurate, reflective of work performed and support conclusions drawn.
•        Display professional skepticism, raising and discussing contentious observations with management and provide evidence to support all issues identified.
•        On an ongoing basis throughout the audit, discuss and agree the factual accuracy of audit observations with the Senior Audit Manager and Head of Audit.
•        Provide feedback to the Senior Audit Manager and audit team with progress and observations raised during the audit by communicating honestly, frequently and effectively. Build and maintain good working relationships with fellow auditors.
•        Participate fully and be supportive in all audits by providing assistance to the team where required. Be quick to learn and seek opportunities to share this knowledge with colleagues
•        Continue to update awareness of risk issues and changes across selected business units from interaction with management and provide feedback to the Senior Audit Manager.
•        Assist in the induction of new joiners, mentoring less experienced team members.
•        Proactively take on additional tasks as requested by the Chief Internal Auditor – which may include managing Issue Assurance and production of team Management Information.
•        Perform Issue Validation testing and documenting of the working papers in accordance with the requirements of the Methodology.
•        Support with the teams Data Analytics initiatives and have experience in performing data analytics
 
Accountability:  Knowledge Management
•        Improve technical knowledge through self-learning or training including mandatory Continuous Professional Education requirements.
Education
•        Share knowledge with AIA colleagues and peers in the business.
•        Develop and enhance learning through seeking coaching, training and continual feedback
•        Coach new joiners and trainees on how to apply the methodology. In addition, to proactively share knowledge of within the team, leading a session at a team meeting.
•        Build knowledge of business and culture in business units for the Retail, CIB portfolio and Functions as assigned by the Senior Audit Manager
•        Knowledge of key regulations, including FIC, KYC and AML, Sanctions, for business areas / locations within remit.
Accountability:  Reporting 
•        Prepare audit observations and make sure that they are concise, factually accurate and cover all of the significant issues. The observations must be insightful, address the root causes, and have agreed actions that fully mitigate the risk.
•        Assist the Senior Audit Manager where required, in the drafting of the audit report in line with methodology requirements and as per the requirements of the Balanced Scorecard.
•        Proficient in report writing for governance reporting
 
Accountability:  Relationship management
•        Develop and maintain relationships with accountable management on each audit
•        Present effectively at stakeholder meetings and forums (e.g.: Risk and Governance forums) to share knowledge and information including methodology, standards, changes and new developments with business stakeholders on an ongoing basis.
 
Education
 
Bachelor’s Degree: Business, Commerce and Management Studies, Bachelors Degree and Professional Qualifications: Accounting, Bachelors Degree and Professional Qualifications: Auditing (Required)
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Kickstart your career with Zaffico.
Join our 24-month programme designed to provide practical experience, professional growth, and a strong career foundation.

Available Positions

Graduate Trainees (10)
Trainee Technologists (10)

Requirements

Recently graduated (2024–2025)
Relevant qualification
Strong work ethic and adaptability

Deadline
24 April 2026
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