Job Region: Flacq

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life.
 
Job Summary:He must ensure that he have enough inventory and its equipment. He is in charge of the selection of wines and is in charge of his buying and sales, as well as its storage and store inventory. Deliver and control the delivery in various departments. Organizing wine dinner and events. Receive and negotiate with suppliers. During the service. be close to our guests and make sure everything is as they wish (And even better ) Solve eventual problems, Ensuring that himself and his staff promote the image of the business at all times, have detailed product knowledge and maximise sales. After the service check the daily charge reports, as well as assisting in the management of costs and keeping lost to a minimum. Key Duties and Responsibilities:He must buy and sell at a good price to maximize the ratio of the cellar.Ensure respect for standard.Assisting and supporting staff in their personal development.Improve the customer relationshipCommunication (informing others, listening to instructions, passing on messages).Store inventory.To anticipate the volume of business, taking into consideration the peak/low seasons, holidays and general activities in the Resort.To inspect all outlet equipment such as decanters, openers, wine lists and refrigerators continuously and keep them well maintained to ensure proper functioning.To re-evaluate and restructure the wine list(s) to an award winning level for all major global publications.To develop and maintain the highest standard of quality as they relate to presentation, supervision and control of wine service in all outlets, In Villa Dining and Excursions.To build and maintain a strong and efficient sales & support team within supervisors and employees.To create loyal and trustworthy staff who takes pride in their work, thereby providing the highest level of service possible.To be constantly inspecting all outlets and In Villa Dining for clean, presentable and updated wine lists.To assist in preparing the annual wine sales plan and promotion matrix.To finalize the weekly roster to be posted six days before the actual date.To adhere to the rules & regulations of the Resort.To conduct wine inventories on a regular basis, together with the Cost Controller and the Assistant Manager, Sommelier.Advise on slow moving items and recommend required action, where and when necessary.To review wine sales in all outlets on a regular basis.Schedule monthly staff training.To ensure that all outlet managers are fully aware of current and future house pours, new additions and estimated sales targets.Skills, Experience & Educational Requirements:CAP or Brevet in Restaurant and Bar5 years experience as Head Sommelier in a prestigious group or International Luxury hotelA good knowledge of stock management.Knowledge Of Company policy and procedures.Fluent in written and spoken English and French.Apply on our career page: https://jobs.kerzner.com/job-invite/18242/

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life.
 
Job Summary:Welcome and greet guests upon arrival and departure as per One & Only Standards. Good luggage handling and personalized service with great care and courtesy, while demonstrating our Genuine Hospitality to all our guests at all time. Duties and Responsibilities:Attending daily line upResponsible for the lobby cleanliness, bell desk, trolleys, luggage room and club carsEnsure all message/parcels are delivered in room a timely mannerPrepare welcome towels and manage inventoryTake ownership of all requisition neededManage emailsUpdate flight in systemAnswer telephone callsEnsure all activities are properly logged down with clear record at the bell deskPerform all duties, other than the above as requested by the hotel, company policies  Deliver a personalized service escorting guest to their respective transfers.Read daily arrival and departure listTake record of all transfers dailyPerform any cognate duties related to the jobEnsure delivery of luggage as per hotel policyAssist guest with directionsWork as a team to ensure that all departmental target/goals are achievedEnsure that corporate, divisional and departmental policies and procedures are adhered to at all levelsLiaise closely with other departments and emphasizes on excellent inter-departmental relationsChecklist need to be filled / filed and send to reporting line on a daily basis via mail.Liaise with inter department for all helicopter arrivals.Have constant communication with the airport team.Offer valet parking servicePerform all duties, other than the above as requested by direct supervisor  Skills, Experience & Educational Requirements:The desired qualification for this role is at least a School Certificate. The candidate should have experience in the same role in an International Ultra-Luxury resort and must be fluent in written and spoken English and French. The candate should have a valid driving licence and an updated Certificate of Character. 

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life.
 
Job Summary The Hosts are to be sole point of contact for our guests. Assisting our guests in organizing, coordinating, communicating, checking and confirming daily activities, routines, special occasions and other needs and wishes.Responsible for converting our guests wishes and needs into reality by coordinating with all the resorts’ departments ensuring all requests are fulfilled and guest expectations are exceeded in a timely, efficient and cost-effective manner.The Hosts ensures accountability for driving work behaviors, results and revenue of every team-member which aid in the overall development and success of Guest Satisfaction and revenue generation, through coordination, anticipation, communication and control of all aspects of day-to-day activities, wishes, needs and movements of our guests.The Hosts is and always acts as a true ambassador for the brand and for our values performing and acting as an example and role model for all colleagues. The Hosts is to be and act as the personal assistance and concierge to our guests from Pre-Arrival to Post-Visit ensuring no guests leave unhappy. Key Duties and Responsibilities The Host or the Connectivity Center should be introduced before arrival, to create a tailor made itinerary for the ideal time away.Ensure to schedule minimum 1 meeting(s) per day with guests at guest preferred time and place, to go through itinerary of the day and next day’s, get feedback, requests/changes, and other. This is CRUCIAL for the Host’s successful service perception and delivery as well for departmental efficiency (Mandatory). Use GMH as communication tool – EACH Host must have a company smart phone (own personal devises are not allowed)Share preferences with all colleagues & make sure to make them actionable and reasonable. Assign guest amenities based on preferences. Always action incidents within 15 minutes. For any negative feedback & issues, initiate resolution process immediately – communicate to all departments through the ALICE system. Do not let any guest leave unhappy.Make sure the guests leave the Resort safely with the best impression and the most appropriate farewell amenity.Act as Brand ambassador at all time, even outside of the Resort – the Host is empowered to take care of the guest. Host must be knowledgeable about all aspects of the resort, its surrounding area, services and offerings as well as the Kerzner resorts worldwide.PPE (Personal Protective Equipment) provided by the Resort must always be used.Hygiene & Safety measures dictated by both Local Government and the Resort shall be followed.Maintain standardized use of radio and mobile as established by the Resort.Complete the Host’s Daily Log in ALICE Platform.Inspect arriving guestrooms after Housekeeping cleaning.Inspect and sanitize all equipment that our guest may need in order to ease their stay.Ensure special requests are met prior guest arrival.Greet and provide in Room check-in to all guests.Follow luggage standards as per procedure, maintaining a good relationship with the bell staff department.Coordinate and ensure guests’ services such as spa appointments, dining reservations or activities bookings, among others.Coordinate cleaning time frame daily for all guests. Ensure housekeeping services are performed within timeframes requested by guests.Maintain an effective communication with all your guests through Messaging. Provide all accurate and appropriate information to the guests in house in a timely manner.Have a good knowledge of all in-room system and items such as TV, Wifi, Speakers, coffee machine, etc. in order to assist the guests efficiently.Offer, and perform if agreed, personalized services such as packing and unpacking, guests’ belongings tidy up, clothes pressing, laundry management, shoe shining, among others.Create extra special moments for guest at every opportunity, including recognizing celebrations such as birthdays and anniversaries, among others.Monitor guest whereabouts and agenda while at the Resort in order to ensure an appropriate and timely response to any last-minute request.Provide effective resolution to any guest complaint ensuring all guests depart the resort happy and satisfied with their stay.Gain a comprehensive understanding of all outlets, opening hours, menus, amenities, activities (both on property or offsite).Report Lost and Found property according to Policy & Procedure.Ensure glassware, chinaware and cutlery in the rooms are clean, stain-free and displayed as per standard.Deliver guest’s folios and confirmation letters to guestrooms.Coordinate and ensure Maintenance requests and repairs are completed in a timely and professional manner.Maintain polite and professional interpersonal relationship with both colleagues and guests.Conduct a pre-shift briefing under the supervision of a departmental leaderRespond to guest calls for Host Service within 10 minutes.Maintain confidentiality and privacy of all guests.Possess a full understanding of the Refreshment Center operations and products.Responsible for monitoring Refreshment Center requests and delivery for guests.Send items needed from the Refreshment Center through ALICE Platform to the Connectivity Center.Coordinate and request items from the Refreshment Center, including daily fruits, snacks and/or amenities.Coordinate the delivery of any item requested by the guest and in cooperation of the other departments.Plan snacks and fruits based on Refreshment Center menu availability.Prepare coffee station accordingly to guest preferences. Skills, Experience & Educational Requirements At least 2 years of experience in an international ultra-luxury resort in the guest services department as GRO, Front Office Assistant, and Concierge.At least a HSC and a NC3 in Front Office would be a plus.Should be fluent in English & French and a third language would be a plus.Outgoing, pleasant personalityDemonstrates leadership qualitiesProjects positive attitudeGuest oriented Please note that these tasks are not exhaustive, and additional reasonable requests may be made by management in line with your role.

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life.
 
About the RoleThey work in a wide variety of environments and need an assortment of skills to do their jobs well. They represent a good image of the outlet, always abide the hotel rules and regulation of the company, ensure that they are fully knowledgeable of all bar products, have a good capacity to up sell and delivered all guests order in a professional way within lack of time. Key Duties and ResponsibilitiesCollect all bars key from the security early morning.Open the bar as per standard and procedure of the hotel.Collect updated arrival list from the reception.Make M-E-P for arrival drink according to the schedule time 5 mins before arrival at the hotel.Set up all bottle on the display as per hotel standard and procedure.Check and complete all M-E-P, fresh juices and garnitures before service start.Prepare Daily smoothie M-E-P and fresh juices for breakfast.Prepare and mix cocktail.Served drink to waiter and guest according to the standards and procedure.Prepare cocktail and make set up and decor for GM cocktail.Ensures that clean ice is always ready and available for drinks.Always have a good linen stock near service station.Supervise service and waiters in the absence of the Bar manager and Asst.Greet and seat guests.Send farewell drinks to the reception, prior to departure time.Responsible to record all arrival and farewell drinks and raise billing.Check availability of all opex needed for the smooth running of operation.Check availability and non –availability of all items before service startsInform bar manager and Asst. of non-availability items.Check all bar menus, ensures all menus are always kept clean and tidy, are kept in a safe and dry place.Responsible to keep bar store clean at all time, ensures that all glassware are placed on the shelves in their respective places.Keep bar store always lockedResponsible for all cleanliness inside the bar.Check cleanliness of the bin.Ensures all operating equipment is in good running condition.Ensures that bar equipment’s is cleaned and place in their respective place after use.Advise bar manager of any missing opexAssign bar waiter to collect all bar materials from dish-wash area after midnight and store them in the bar store.Ensure that M-E-P of hot snacks came to the bar before 19h00 p: m.Records entries of all opex in inventory book.Responsible to minimize all bar expenses.Responsible to keep beverage costs below as per the set target.Responsible to do requisition and control all items as number of guest in house.Responsible for bar inventory on all beverages do each month by the cost control.Ensures that he use the proper measure and keep a good balance of spirits for cocktail.Ensures that he keep cocktail consistency at all time.Innovate and create cocktail recipes, bring new ideas at the bar.Show fabulous atmosphere at the bar to bring up selling.Build up and mix cocktail to guests within lack of time.Responsible to organize all jobs given by their superior for any type of function.Responsible to do all requisition on MC.Responsible to check all requisition delivered by the store man.Responsible to check all fresh fruits delivered by the supplier. About YouThe ideal candidate should have at least a high school/ diploma in same field. The candidate should have at least 3 years of experience in the same role in an International Ultra-Luxury Resort and must be fluent in written and spoken English and French. Food Handler’s Certificate is a must.

Pointe de Flacq, Flacq, Mauritius

Phone: 401 1688

Apply Via:

Daisyrani.guddoye@oneandonlylesaintgeran.com