Job Region: Moka

Join our team as a Customer Experience Associate and make a real impact by delivering outstanding support, resolving customer needs with care, and creating seamless experiences every day. If you’re proactive, detail-driven, and passionate about great service, this role is for you.
 
Customer Experience AssociateJoin Our Growing TeamAre you passionate about delivering exceptional customer service and looking to grow within a dynamic, global company?We are currently seeking a proactive and detail-oriented Customer Experience Associate to join our Hyundai Power Equipment team. If you have a positive, “can-do” attitude and take pride in providing outstanding customer support, we would love to hear from you.  Why Join Us?In this role, you will play a key part in enhancing customer satisfaction by delivering high-quality post-sales support. You will handle customer queries, resolve issues efficiently, and help ensure a seamless customer journey. You’ll also collaborate with internal teams to continuously improve processes and elevate the overall customer experience.  Key ResponsibilitiesCustomer SupportRespond to customer enquiries via phone, email, and chat in a professional and timely mannerProvide accurate information on aftersales support (full training provided)Manage customer cases from start to resolution with a solution-oriented approachIssue ResolutionInvestigate and resolve customer concerns efficientlyLiaise with internal teams to address and resolve service-related issuesMaintain accurate records of interactions in line with data protection standardsCustomer SatisfactionMonitor customer feedback and satisfaction levelsProactively suggest improvements to enhance service quality and operational efficiency  What We’re Looking ForFluent in EnglishFrench (written and spoken) – French is a plusStrong formal email writing skills (experience with Zendesk is a plus)Excellent attention to detailProactive, energetic, and customer-focused mindsetStrong communication and active listening skillsWell-organised, reliable, and professional  Preferred Skills & ExperienceMinimum qualification: HSC or equivalentPrevious experience in customer service or call centre environments is an advantageFamiliarity with CRM systemsStrong typing skillsAdditional administrative or marketing skills are a plus  Perks & BenefitsCompetitive salary + transport allowance + performance bonusesComprehensive on-the-job trainingHybrid working model (office + remote options after probation)  Working HoursMonday to Friday: 11:15 AM – 8:00 PMSaturday working – Based on a rota basis when required.

Ofiice 122,Ebene Junction, Rue De la Democratie, Ebene, Ebene, Mauritius

Phone: –

Apply Via:

akhtar@purelifestylewonders.co.uk

We are looking for a Senior Graphic Designer to join our Restaurant Cluster based at our Head Office in Bagatelle.
 
Overview of the Role:In this role, you will create and deliver high-quality digital, motion and print content, including video, motion graphics and static visuals, ensuring alignment with the company’s brand identity and marketing objectives. You will work closely with marketing and design teams to develop and execute visually compelling content that strengthens brand presence across multiple platforms.-You will be working across our three brands: Ocean Basket, Domino’s Pizza, and MOKA’Z.Main Responsibilities:Develop creative ideas and concepts based on team briefsInterpret and refine design briefs within cost and time constraintsStay up to date with design trends (digital, motion, social media) and generate fresh conceptsSupport brainstorming with the communication team on marketing strategiesCreate and manage static, digital and motion design content (social media, videos, campaign visuals)Develop marketing assets including digital content, print materials and in-store displaysEdit photo and video content for campaigns and digital platformsEnsure all designs align with brand guidelines and promote the brand visionDeliver high-quality design work and proofread content for accuracyEnsure brand consistency across all marketing projectsManage projects from brief to final deliveryHandle multiple design tasks, refining drafts and outputsMeet deadlines and manage time effectivelyEstimate timelines and coordinate with external vendors and suppliers when neededWork with printers and production suppliers (e.g. fabrics, giveaways, sales tools)Manage and direct photo and video shootsLiaise between design and marketing teams to ensure deadlines are metCollaborate with marketing, brand and operations teams to define requirementsWork closely with cross-functional teams (design, web, marketing, sales)Take feedback from operations and sales teams to improve outputsMaintain and organize graphic files (logos, photos, design assets)Candidate’s Profile:Diploma or degree or diploma in Graphic Design, Visual Arts, or a related field.Certification in design software or digital media is a plus.Minimum of 3-5 years of experience in graphic design or a similar role.Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, etc.).Strong understanding of branding, typography, and color theory.Experience in print production, digital design, and packaging is preferred.Ability to manage multiple projects simultaneously and meet tight deadlines.Excellent communication and teamwork skills.Experience in video editing, motion graphics and digital content creation is required.Strong attention to detail and problem-solving skills.

Village Labourdonnais, Mapou, Mauritius

Phone: 266 9700

Apply Via:

career@rogershospitality.com

Chez SD Worx, nous recherchons des personnes énergiques pour rejoindre notre équipe. Avec nous, vous avez la possibilité de mettre en valeur vos talents et de vous développer! Prêt, partez, postulez!
 
SD Worx est un fournisseur européen de premier plan de services de paie et de ressources humaines avec une portée mondiale. Nous avons des bureaux en Europe et un bureau à l’île Maurice. Notre objectif? Nous donnons vie à des solutions humaines, ainsi, les entreprises de toute taille peuvent transformer les ressources humaines en une source de valeur pour l’entreprise et les personnes qui la composent.Nos solutions pour les personnes couvrent l’ensemble du parcours des employés, de l’obtention d’un salaire à l’attraction, la récompense et le développement des talents. Êtes-vous prêt à nous rejoindre?À propos du posteEn tant que Team Leader chez SD Worx, vous jouerez un rôle essentiel pour garantir une prestation de services de haute qualité et un soutien efficace à nos parties prenantes, en supervisant les opérations quotidiennes. Diriger et développer une équipe de spécialistes du support client, afin d’améliorer la performance de l’équipe, résoudre des problèmes complexes et mener des initiatives d’amélioration continue sont essentiels à ce poste. Ce poste est également essentiel pour maintenir la satisfaction client et favoriser un environnement de travail collaboratif et productif. À quelles tâches pouvez-vous vous attendre?Gestion d’équipe & Organisation opérationnelleEncadrer, motiver et accompagner l’équipe au quotidien.Planifier l’activité, gérer la répartition des charges, organiser la couverture opérationnelle (avec le Lead Admin).Assurer la gestion des congés et animer les réunions d’équipe.Suivi de la performanceSuivre les KPI/SLA, analyser les résultats et identifier les axes d’amélioration.Réaliser feedbacks, coaching, évaluations et plans d’amélioration.Gestion des escalades & support clientSuperviser la résolution des demandes complexes.Gérer les escalades clients et garantir la qualité et la rapidité des réponses.Amélioration continue & qualitéIdentifier les opportunités de simplification, standardisation et optimisation des processus, y compris via l’usage de solutions digitales et d’outils d’intelligence artificielle.Veiller à la mise à jour et à l’application des procédures internes.Contribuer à l’amélioration de la qualité de service et de la satisfaction client grâce à une approche proactive, innovante et orientée résultats.Collaboration transversaleÊtre le point de contact privilégié des équipes FR et des départements internes.Coordonner les actions pour résoudre les enjeux opérationnels transverses.Formation & développement des compétencesIdentifier les besoins, construire les plans de formation et assurer l’intégration des nouveaux collaborateurs.Encourager et accompagner le développement professionnel de l’équipe.Reporting & analysesÉlaborer et présenter les rapports de suivi (performance, qualité, retours clients).Utiliser les données pour orienter décisions et recommandations.Participation à la gestion de projetsPiloter ou contribuer à des projets visant à améliorer les opérations administratives.Collaborer avec les équipes transverses et garantir le respect des délais et standards.Culture & cohésionPromouvoir une culture positive, inclusive, orientée collaboration et engagement.Animer des initiatives favorisant la cohésion et la dynamique d’équipe.Développement personnel & soutien au Ops ManagerPorter son plan de développement personnel.Assurer la continuité managériale et soutenir le Ops Manager dans les initiatives de transformation et de croissance de l’équipe.Qu’avez-vous à offrir?Vous aurez les compétences et la capacité de démontrer que vous pouvez :Construire une expertise en se concentrant sur le client – avoir la curiosité et l’empressement d’être proche des tendances et de l’innovation et de développer et de mettre cette expertise à la disposition des solutions clients.De la transaction de service au parcours client, peut évaluer la situation du client, ses souhaits et ses besoins fondamentaux, même dans un contexte non structuré, et apporter plus de valeur que ce que le client attendait tout au long du parcours client et sur l’omnicanal.Avoir la capacité de collaborer efficacement sans frontières (entre les équipes, les pays, les langues, les outils), les collègues, les clients et le réseau avec son expertise, sa confiance et son style.Compétences humaines & managérialesLeadership affirmé : capacité à inspirer, motiver et accompagner la performanceExcellente communication écrite et oraleSens du service et orientation clientForte capacité à créer un environnement collaboratif, positif et inclusifGestion du stress et des priorités dans un environnement dynamiqueCompétences analytiques & organisationnellesMaîtrise du pilotage opérationnel : KPI, SLA, tableaux de suiviCapacité d’analyse, esprit critique, résolution de problèmes complexesExcellente organisation, rigueur et gestion du tempsCompétences techniques & métierIntérêt marqué pour les technologies émergentes, notamment l’intelligence artificielle, et capacité à en identifier les usages pertinents pour optimiser les processus et améliorer l’efficacité opérationnelle.Maitrise du français et de l’anglaisCompétences informatiques intermédiaires/avancéesConnaissance des processus RH/paie (un plus)Expérience confirmée (3 ans minimum) en management ou supervision d’équipeDiplôme en gestion, RH, informatique ou équivalentCertifications en service client, leadership ou gestion de projet souhaitéesQu’avons-nous à vous offrir?Congés: tous types de congés accordés dès le premier jour (congé annuel, congé d’études, congé maternité/paternité, congé de mariage, congé pour raisons personnelles). Éligible au congé d’ancienneté après 3 ansAvantages en matière d’assurance: assurance médicale entièrement prise en charge par SD Worx pour vous et deux personnes à charge (enfants jusqu’à 18 ans). Option de surclassement disponible. Vous pouvez également inscrire vos parents à votre assurance médicale à un tarif subventionnéAllocation mensuelle fixe pour les transportsAucun prélèvement pour l’utilisation des transports de l’entreprise après le travailÉligible à un bon achat, utilisable chez l’un des quatre fournisseurs, renouvelable tous les 3 ansAllocation fixe pour l’utilisation d’internet à domicilePossibilité de pause carrièreWorkation: possibilité de travailler depuis n’importe quel site SD Worx (4 semaines par an, uniquement dans l’UE)Évaluation annuelle des performances avec révision de la rémunérationBonus annuel de l’entreprisePrêt automobile: facilité avec intérêt subventionnéProgramme de cooptationOpportunités d’apprentissage: grâce à un plan de développement individuel et des formations professionnellesÉvolution de carrière: que vous souhaitiez devenir un expert dans votre domaine ou élargir vos connaissances de manière horizontale, il y a toujours des opportunités de croissance chez SD Worx!Veuillez noter qu’une fois le processus d’entrevue terminé avec succès, vous devrez soumettre un certificat de moralité récent et on fera une prise de référence dans le cadre de nos procédures juridiques standard.Depuis tous les pays d’Europe, nous travaillons ensemble afin de renforcer notre cohésion.SD Worx vit de la diversité sur le lieu de travail. La diversité est source d’inspiration et d’innovation dans notre entreprise. Nous apprécions particulièrement les candidatures de talents qualifiés, indépendamment de leur origine, de leur nationalité, de leur sexe, de leur couleur de peau, de leur appartenance ethnique et sociale, de leur religion, de leur âge, de leur handicap, de leur orientation sexuelle et de leur stade de vie.

Rue du Savoir, 11th Floor NEX Tower Cybercity,72201, Ebene, Mauritius, Cybercity, Mauritius

Phone: (230) 407 10 00

Apply Via:

recruitment_mu@sdworx.com

Reporting to the Sales & Administrative Officer, the Sales & Administrative Assistant supports smooth daily operations at Avishop by handling administrative tasks, assisting employees, and serving as a central point for communication and resource coordination.
 
Main duties and Responsibilities: Welcome all customers at Avishop to provide any assistance neededTake orders of the shop’s items and assist in daily sales of products (Chicks, Eggs, Feed, and Equipment)Handle any calls received at the shop, and contact clients for sales and deliveries schedulesManage Purchase Orders and invoicing processes (Service, Consumables, Clients, Admin, Stationery, Welfare, Kitchen)Assist in the day-to-day cash activity and other payment received, and perform reconciliationEnsure stock monitoring and rotation of products received at Avishop, and manage inventory for all itemsSupport daily administrative tasks and maintain a structured filing system for invoices, documents, receipts, and other recordsEnsure meeting arrangements, appointment scheduling, and coordination of external visitsAssist in implementing employee welfare initiatives in collaboration with the HR DepartmentQualification and Profile: Minimum High School Certificate or equivalentAt least 1 years’ experience is an advantageMicrosoft tools conversantGood organisational and communication skillsAt ease with interacting with employees, contractors, and suppliersDynamic, detail-conscious and well organised, with a high level of integrityGood interpersonal skills and customer mindset will be required

Claude Delaitre Road, Les Guibies, Pailles, Mauritius

Phone: 2861112

Apply Via:

kprovencal@food-allied.com

N/A
 
Summary of RoleAs a Service Charge Analyst, you will need to ensure that costs are being incurred under the correct expense cost and raise accruals and prepayments to show a true and fair view of the expenditure. You may be called upon to carry out other ad hoc assignments.Job DescriptionRoles and Responsibilities· Ensure that all expenses are posted under the correct expense code for the financial year under review and raise accruals and queries for any missing expenditures· Review all ad hoc invoices to be accounted for in the financial year· Run reports to identify potential duplicate payments and review sample invoices by reference to source documents· Reconcile purchase order reports· Perform minor audit work as per the client’s requests such as invoice testing, material transactions, duplicated entries & outside date range invoices· Perform a variance analysis between the budgeted and actual expenditures· Handle queries of property managers· Make adjustments in the accounting system such as accruals, prepayments and transfers· Understand the company policies, procedures and ethics· Deliver project reports and measure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)· Adhere to General Data Protection Regulation (GDPR) and data protection Job requirementsQualification and Experience· Minimum School Certificate (SC) with Accounting at O Level· Professional qualifications (ACCA/ACA) would be an advantage· 0-1 years’ working experience would be an advantageSkills· Good organizational and time management skills· Good analytical and problem-solving skills· Attention to details and result oriented· Good interpersonal skills· Good communication skills (both written and verbal)· Strong commitment to professional client service excellence· Team player with the ability to maintain a healthy relationship with both peers and clients· Have a proactive mindset· Basic knowledge of MS office (Excel & Outlook) and Service charge accounting software.· Knowledge of service charge accounting processes· Knowledge of minor audit testing such as material transactions, duplicates and transactions outside date rangeHours of Work· 08:30 to 17:00 from Monday to Friday.· Candidate should be able to work outside office hours, if required.

The Pod, 3rd Floor, Vivea Business Park, St Pierre, Moka, Mauritius

Phone: 460 9999

Apply Via:

hrsol@bdo.mu

Le Technicien Support IT est responsable de la gestion des incidents et des demandes des utilisateurs, en assurant une résolution à distance ou en escaladant les problèmes complexes. Il joue un rôle clé dans le maintien de la satisfaction client et le respect des engagements de services.
 
 ResponsabilitésMissions du postePrise en charges des incidents et demandes des utilisateurs.Répondre aux sollicitations des utilisateurs via plusieurs canaux (téléphone, mail et tickets)Qualifier, filtrer, enrichir, analyser les incidents  Diagnostiquer, résoudre ou escalader les incidents au niveau supérieur de la chaine de supportEffectuer le suivi du traitement des incidents via l’outil de ticketing.Mesurer la criticité des incidents pour déterminer les plans d’actions.Faire remonter les incidents récurrents ou critiques.Exploiter la base d’incidents : relances, consolidation, analyse de tendance. Proposer des solutions palliatives jusqu’à la résolution de l’incident, en étroite collaboration avec les référents et les managersAide à la conception et ou mise à jour des procédures pour enrichir la base de connaissances.Participer aux projets et/ou évolutions relatifs aux domaines d’activités confiésAccompagnement pour les migrations et/ou mise à jour des logiciels métiers.Participer au développement et à l’amélioration du service.Rédiger et/ou contribuer à la rédaction des procédures de la Base de Connaissance (KB).Accompagnement dans la montée en compétence des nouveaux arrivantsPlateforme      Applications Métiers Client      Windows 10 et Windows 11      Suite office 365      Outil de ticketing: Service Now, GLPI …      Maîtrise des systèmes d’exploitation (Windows, Linux).      Compétences de base en réseaux (connexion, Wi-Fi, imprimantes réseau)Compétences requisesPonctualité et AssiduitéBonne expression française écrite et oraleEsprit d’équipeSavoir-faire et savoir êtreSens développé du service aux utilisateursCapacité d’écoute et d’analyseAptitude au changement, polyvalenceGestion des objections/stressRespect des procéduresCurieux, persévérant Compétence techniqueMaîtrise des systèmes d’exploitation.Connaissance des environnements réseaux.Connaissance du poste de travail de l’utilisateur. Qualité personnelleBonne maîtrise du français, à l’oral comme à l’écritExcellentes compétences en communication, tant à l’oral qu’à l’écrit.Sens développé du service aux utilisateurs et de la capacité d’écoute.Un bon sens de l’organisationAptitude au changement et capacité d’analysePédagogie pour expliquer les solutions aux utilisateursCapacité à travailler en équipe et à collaborer avec différents services.Adaptabilité et capacité à gérer plusieurs tâches simultanément.Gestion du stress

Nexteracom Tower 1 Level 9, Ebene, Mauritius

Phone: –

Apply Via:

gvmaurice@groupe-vital.com

The Client Services Executive will provide consistent support to the Africa Regional and Cluster Sales Teams in relation to tracking project related expenses, the timely and accurate invoicing to clients and ad hoc project support.
 
Key ResponsibilitiesKey responsibilities include, but are not limited to: Identifying billable items from contracts/agreements and preparing proper tracking mechanism to ensure readiness for invoicing as per contractual timelines. Ensuring all systems (Salesforce/Oryx) data comply to the contract terms and conditions. Providing consistent administrative support to the Sales and Marketing Department in relation to tracking of project progress, project rechargeable expenses and invoicing to client. Working with the Sales and Marketing, Client Services and Finance teams to maintain and update the Medical Staffing and rechargeable expenses tracker. Interfacing effectively with the Sales and Marketing, Operations, Billing and Finance teams to develop and maintain strong working relationships to support the efficient and effective management of client requirements and satisfaction. Coordinate with Sales and Marketing, Operations and Finance to proactively ensure system and information readiness to support accurate invoicing. Ensure that IRF (Invoice Request Form) has been raised to meet CIT (Contractual Invoicing Time) targets. Ensure monthly correct and on time submission of Invoice Request Forms by Client Services for Medical Staffing Programs to GSS (Global Shared Service). Ensure Client Satisfaction by supporting Sales teams and Finance teams in answering clients queries and resolving problems. Support the Head of Client Services & Account Management as well as the GM Sales and Marketing and any other member of the Africa regional S&M leadership Team as and when required with the reporting requirements.Job ProfileRequired Skills and Competencies Computer literate (MS Word, Excel, PowerPoint, and CRM applications such as SFDC) Strong Analytical thinker able to investigate complex issues, make decisions and develop solutions. Teamwork – Strong individual who can work autonomously and within a team to deliver results. Organisational Skills – Excellent time management skills with the ability to successfully manage numerous projects simultaneouslyPlanning – Accurately scopes out the length and difficulty of tasks and projects sets objectives and goals: breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Cultural sensitivity and awareness – Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm. Excellent communication and interpersonal skills. Result Oriented – Can be counted on to exceed goals successfully. Very bottom-line oriented who steadfastly pushes self and others for results. Business Acumen – Knowledgeable in current and future policies, practices, trends, technology, and information affecting his/her business and organization. Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers. Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even if he/she disagrees. Trustworthiness and Ethics – Living the International SOS values, Expertise, Respect, Care and PassionRequired Work Experience Minimum 3 years’ experience in an operationally / commercially focused analytical and/or Customer Services role Experience in CRM management (SFDC preferred)Required Qualification Relevant Business / Commercial related degreeRequired Languages Ability to communicate in English & French fluently (oral and written) is an explicit requirement of this role Good command of Portuguese or Mandarin is a distinct advantage.Behaviours Display consistent punctuality and attendance; Remain calm and logical and professional in work ethic; Show commitment to the team; Display a “can-do” attitude, results driven and gets things done; Alignment with the International SOS values of Passion, Expertise, Respect and Care.

The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius

Phone: 4342778

Apply Via:

Responsibilities: Test Planning and Design * Develop comprehensive test plans and test cases based on project requirements and specifications. * Collaborate with business analysts and developers to understand project objectives and f…
 
Responsibilities: Test Planning and Design Develop comprehensive test plans and test cases based on project requirements and specifications. Collaborate with business analysts and developers to understand project objectives and functional requirements. Identify test scenarios and create test data to simulate real-world usage. Test Execution and Defect Reporting Execute test cases to validate software functionality and identify defects.  Document and report defects, providing detailed information and steps to reproduce. Perform regression testing to ensure that previously identified issues have been resolved. Test Documentation and Reporting Maintain detailed test documentation, including test cases, test scripts, and test results. Ensure that testing artifacts are up-to-date and accessible to the team. Collaborate with senior team members to identify potential challenges or issues that could impact the quality of software. Your profile: Hard skills: Proficiency in manual testing methodologies. Experience with test management and defect tracking tools (e.g., Jira, Xray). Knowledge of software development life cycle (SDLC). Strong analytical and problem-solving skills. Competencies:  Attention to detail and a high degree of accuracy. Excellent communication and teamwork skills. Ability to work independently and manage time effectively. Adaptability and willingness to learn new technologies and tools. Critical thinking and a passion for quality. API Testing knowledge will be a plus Automation testing experience will be  plus Certification(s):  ISTQB Tester Foundation Level is a plus. Languages:  Proficiency in English & French (written and verbal).

2nd Floor, Vivea Business Park,, St-Pierre, Moka, Mauritius

Phone: +230 460 0558

Apply Via:

vishalnarvikash.radha@elca.mu

Plastinax Austral Ltd is looking for a detail-oriented and highly motivated Accounts Officer to join its team.
 
Key Responsibilities:Process Suppliers Invoices.Prepare cheques/IB.Liaise with other departments to obtain information to verify and/or support financial records and to answer queries.Proper filing of documents as required.Reconciliation of balances due with suppliers’ statement of accounts on a monthly basis.Qualifications, Skills and Experience:Higher school CertificateMinimum of 2 years of experience in the accounting fieldProficiency in Microsoft Office 365 (Word, Excel, Outlook)Previous experience in using pastel would be an advantageExcellent verbal and written communication skills both in english and frenchWell organised, proactive, attention to details and can-do attitudeAbility to multitask and prioritize tasks effectively

ER House, Vivéa Business Park, Moka, Mauritius, Moka, Mauritius

Phone: 404 9500

Apply Via:

info@enl.mu