Job Region: Moka

Le/la Chargé(e) d’Administration des Ventes (ADV) assume les responsabilités administratives du cycle de vente. À ce titre, il/elle gère l’ensemble des contrats de vente, depuis la prise de commande jusqu’à la gestion des litiges ADV et la résiliation des contrats.
 
Vos missions :Réceptionner les commandes des clients.Vérifier l’exhaustivité des BDC et des contrats de vente : nouveaux clients, nouvelles commandes, options, upgrades, réengagements (adresse, numéro de téléphone, fax, portabilité, adresse de livraison…), résiliations, et contacts (gestionnaire d’habilitation, contact site, administratif et technique).Transcription des contrats dans X3 selon les clients publics et privés, qui ont des modalités de commande, de gestion, de facturation et des cadres contractuels différents.Gérer les affaires spécifiques (ex. : UGAP) et les CCAP pour les AO.Traiter les commandes des nouveaux clients (transformation du devis en commande, puis de la commande en contrat) sous 3 jours maximum.Suivre la solvabilité.Assurer le suivi de la clientèle (gestion des demandes d’information et des litiges administratifs).Faciliter la communication transverse entre les services internes (commercial, production, service clients..) de l’entreprise et les clients.Traiter les résiliations clients.Traiter les presearch.Traiter les liquidations judiciaires.Missions secondaires :Communiquer avec le service client ou directement avec les clients sur des sujets contractuels : explications, réclamations, corrections…Participer à l’amélioration des outils nécessaires à la bonne gestion des comptes clients.Missions de suppléance : Traitement du suivi des ventes.Compétences techniques et profil :Maîtrise du français à l’écrit et à l’oralSens du clientTrès bon relationnel interne et externeAdaptation à l’outil Sage X3Notions de droit commercialCommuniquer de manière professionnelle et cohérente avec les services internes et les partenaires externesBonne capacité d’analyse2 ans d’expérience dans un poste similaire en ADVNous vous offrons : Un salaire de base motivant avec une allocation repas et prime de présenceUne formule de prime de performance au bout de 2 mois d’anciennetéUne formation d’intégration dynamique ainsi qu’un accompagnement continu Des horaires de travail stables : 10h00 à 19h00 du lundi au vendredi (y compris les jours fériés mauriciens et day off les jours fériés français)Un plan de pension dès la prise de poste et une assurance santé à la confirmation du poste Une ambiance de travail dynamique dans des locaux neufs et modernes avec des facilités de parking pour tous les collaborateurs avec sécurité 24/7  Une salle de sport moderne et équipée Espaces de détente intérieur et extérieur aménagés Facilités de transport : navettes depuis Wooton, Réduit et Hermitage (09h15) van retour le soir (19h00)  

Hermitage Road, Cinq Arpents,, Côté d’Or, Mauritius

Phone: 4602068

Apply Via:

recrutement.maurice@celeste.fr

Le Groupe International SOS et ses marques, ont pour mission de sauver des vies et de protéger les employés évoluant à l’international contre les menaces pour leur santé et leur sécurité.
 
Key responsibilitiesProvide operations and logistics expertise in the understanding  and fulfilment of requests for assistance from our clients and subscribers, in collaboration with internal and external stakeholders.Probe clients and subscribers who contact the Assistance Center to ensure that the request for assistance is understood and acted upon in every instance.Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.Plan and coordinate the full range services for clients, utilising the internal resources of International SOS and external correspondents where necessary.Ensure that logistical arrangements are communicated to all stakeholders in an appropriate and timely manner.Coordinate cases effectively and efficiently in accordance with internal and client specific Operations and Billings proceduresManage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.Seek and listen to customer feedback and escalate for quality improvement. Take responsibility for correcting customer service problems promptly.Provide fully comprehensive billing information together with cost estimates where relevant – securing payment prior to delivery of services to non-clients. Recognise and escalate any opportunities for cost containment.Effectively manage and communicate workload and movements to the line manager.Forward relevant information to assist with the development of the network of service providers.Required Skills and KnowledgeOperations, customer service and logistics skills.Multi tasking and prioristisation skills, ability to multi task and handle several requests at the same time, prioritising tasks appropriately.Resilience and ability to work well under pressure.Attention to detail.Situational awareness skills, ability to perceive, understand and effectively respom to situation.Expert communication skills, communicate information and concepts clearly and logically, setting time specific and achievable expectations, verbally and in writing.Teamworking skills.IT literacy and proficiency in the usage of contemporary computer software including Microsoft Outlook , Word and Excel.Required Qualifications and ExperienceMinimum HSC, a high school diploma or equivalent.Teritiary level education is desired.Typically, at least 2 – 3 years of experience in logistics and customer service is required.Experience working in logistics, travel and/or healthcare sector is desirable.Experience in phone-based or bpo environment is desirable.Excellent written and spoken French language.Fluency in English, Portuguese and Spanish is an advantageExperience of working in a fast-paced, demanding environment.Shift work including occasional overtime based on operational requirements.Shift work in accordance with a pre-published duty roster(24 hours a day, 365 days a year)We offer:Good salary packageFully sponsored medical coveragePrivate pension planInspiring working environment with lots of career growth opportunities.Training and development required to succeed.Opportunity to team up with great professionals to deliver.Interested to join our team in Mauritius – We encourage you to apply by submitting your updated resume/CV, highlighting your relevant experience, qualifications, and specific areas of interest.To discover how you could make a difference, every day, visit: internationalsos.com/careers

The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius

Phone: 4342778

Apply Via:

Provides technical support by troubleshooting user issues, maintaining hardware and software, and ensuring smooth IT system operations. Assists with upgrades, deployments, and IT projects across local and regional locations.
 
Key ResponsibilitiesProvide second-line technical support to end-users across the organization.Diagnose and resolve hardware, software, and network issues in a timely manner.Install, configure, and maintain desktop and laptop computers, printers, and other peripherals.Manage user accounts, permissions, and access rights in Active Directory and other systems.Support and maintain operating systems and business applications.Monitor IT systems and respond to alerts and incidents.Document support activities, solutions, and procedures.Assist in the deployment of new hardware and software solutions.Maintain inventory of IT assets and ensure proper lifecycle management.Collaborate with other IT team members to resolve complex issues.Provide training and guidance to users on IT systems and best practices.Participate in IT projects, upgrades, and rollouts.Ensure compliance with IT policies, procedures, and security standards.RequirementsTechnical SkillsProficiency in Windows operating systemKnowledge of networking fundamentals (TCP/IP, DNS, DHCP)Experience with Microsoft 365, Active Directory, and remote support toolsFamiliarity with IT ticketing systems and ITIL practicesBasic understanding of cybersecurity principlesExperiencesMinimum of 3 years in IT support or helpdesk rolesExperience in troubleshooting hardware and software issuesExposure to enterprise IT environmentsSoft SkillsStrong problem-solving and analytical skillsExcellent communication and interpersonal abilitiesAbility to work independently and as part of a teamCustomer-focused with a proactive attitude.LanguagesEnglish: FluentAdditional languages: Advantageous 

The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius

Phone: 4342778

Apply Via:

Our client, the world’s leading health and security services company, operation in 90 countries with more than 12,000 experts, is looking for a committed Financial Planning & Analysis Analyst (Cluster Focus).
 
Business Unit OverviewThe role of the Finance Team is to provide a high quality financial service to ensure business performance is optimized. The Finance business unit is responsible for the management of all financial aspects of the Africa business operations including the medical assistance centre, the flight desk and all other related activities Overall Purpose of the JobThe role of the cluster focussed Analyst is to communicate insight to influence decision makers at all levels of the Region objectively. The cluster focussed Analyst will provide business and support functions within the cluster with information that is relevant and will play a central role in analysing the impact of proposed decisions on preserving or creating value for the company. The Analyst is expected to be trustworthy business partner to the business and to act as the custodian of all financial data and financial systems in use within the cluster.PlanningProvide input into the regional budget guidelines and drive the budget process at Cluster/Country level.Engage with all relevant stakeholders to develop detailed bottom up forecast and budgets in line with regional and corporate requirements.Consolidate and assess accuracy of data received from countries within the Cluster.Routinely perform scenario planning to inform management’s decisions about the Clusters strategy and the actions to implement the same.Keep detailed data plans to support the implementation of the budget and forecast.Be the gatekeeper to ensure that financial budgets and forecasts remain aligned to the strategy of the region.Coordinate collection, analysis, production and dissemination of information.Communicate budget and forecast targets timely to all stakeholders.Maintain a detailed working knowledge of the budget.Reporting & Business AnalysisEnsure the accurate analytical allocation of all accounting entries within the ClusterWork closely with the Financial Control team in each country within the Cluster to ensure the accuracy and completeness of all information reported for the ClusterSupervise the consolidation and ensure the accuracy of data loaded in Cognos for the Cluster.Perform detailed variance analysis of reported results against the budget, forecast and prior year by product type as well as by type and nature for General and Administrative expenses.Have a detailed understanding of the underlying and sustainable performance of the Cluster and articulate this through the submission of monthly reports to the region.Prepare the report for and actively participate in the Monthly Business Review within the Cluster.Provide cost center owners with monthly reports and ensure that all actions from the review of the expenses are completed and the effect monitored.Prepare Quarterly Business Reviews to support management’s presentation to the Business Line and the Group.Implement all cost savings initiatives within the Cluster, monitor and report on the efficiency of actions implemented or outstanding. Reconcile all reporting systems to one another on a monthly basis and ensure that any missing master data is updated to keep the systems in balance.Investment appraisalAnalyse the new business financial models and assist management to invest in projects that preserve or add value to the organization.Perform post implementation review with the Cluster sales team to ensure that business model is implemented as intended.Feed all changes back into the rolling forecast to ensure accuracy of future planning scenarios.Process ImprovementsContinuously review work processes to ensure efficient workflow to maximize staff efficiency and quality of information flow with other departments.Optimise existing tools and systems to ensure reliability and productivity of reportingStreamlining reporting flow within the Cluster through standardization of processesEnsure data integrity (system and other data sources) to allow for accurate analysis and decision making.Required qualifications:CIMA (preferred).Bachelor in Accounting / Management Accounting.Required Languages (Brief description of the language skills needed to perform the job)Excellent written and spoken English.Proven working experience in Business Analysis, post-graduation preferred, with strong background in management accounting/business management.Multinational Company experience in a fast pace service environment. We reserve the right: To call only the shortlisted candidates for interview. Not to make any appointment following this advertisement nor to assign any reason whatsoever for accepting or rejecting any candidate.

Ground Floor, ICON Ebene, Cybercity, Ebene, Ebene, Mauritius

Phone: 406 96 04

Apply Via:

contact@proactive.mu

As this is a newly set up Service team, the incumbent must be able to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and process.
 
Location:The successful candidate will have the opportunity to work in a hybrid environment; working remotely as well as at the closest office location. About the opportunity Our Mauritius Value Added Services is looking for new individuals to join our team as Value Added Services as Service Coordinators.  As this is a newly set up Service team, the incumbent must be able to provide a helping hand to internal and external stakeholders/customers following the VAS procedures and process. What you’ll get to do Work with a Customer Success team to triage Value Added Services (VAS) client requests.Interact with clients regarding updates on their requests through chatter in CSA .Maintain, monitor and upkeep of Value Added Servicescase status in CSA.Collaborative with various stakeholders (internal/external) to investigate client requests. What’s in it for you Encouragement to be the best version of yourself at and away from work: YOUnity diversity and inclusion programsAmazing time away from work programs Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your lifeRecognition for your contributions through excellent pay, perks, and rewardsGiving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian CaresOpportunities to fuel your career growth through numerous internal and external programs and events  Skills and experience we value Experience in customer serviceExposure to basic project management principlesProficient in Microsoft Office productsAbility to deal with multiple clients at the same timeGood computer skills, including MS Office suite. Ability to work autonomously, with a high level of initiative.Excellent problem-solving skills, think outside the box. Excellent communication skills, with a high level of written and verbal EnglishFrench language skills an assetKnowledge of CSA an assetExperience with Dayforce an assetWhat would make you really stand out Positive attitude and adaptabilityIncumbent needs to be calm and patient in repeating explaining the process and procedures to both internal and external stakeholders/ customers. Experience in a fast pace environment is an advantage for this position.   

Level 3, IconEbene 1, Lot B441, Rue L’institut, Ebene, Mauritius

Phone: 401-9797 / 454-4036 / 401-9797

Apply Via:

recruitment.mauritius@ceridian.com

We are looking for a proactive candidate to support our daily operations. You will manage front-desk duties, office logistics, and document handling while assisting with recruitment, onboarding, and internal marketing initiatives.
 
Key ResponsibilitiesAdministrative SupportAssist in front desk duties such as answering calls and greeting visitorsSupport with ordering and restocking office supplies under supervisionMaintain daily order in the office, coordinate work of cleanersAssist in the setup of the kitchen and pantry area (e.g., replenishing supplies)Support document handling: photocopying, scanning, filing, and data entryHelp prepare outgoing mail and arrange courier servicesOther Administrative tasksHR SupportAssist in recruitment process with job posting and interviews arrangementHelp prepare onboarding materials for new employeesAssist in maintaining attendance records (e.g., leave tracking spreadsheets)Contribute to organizing staff activities and HR eventsMarketing & CommunicationAssist in drafting social media posts related to office events and cultureParticipate in brainstorming sessions for internal and employer branding campaignsSupport the update of internal communication platformsHelp with logistics and coordination of marketing or internal events Profile & RequirementsHigher or incomplete education in personnel, management, communications or a similar fieldBasic knowledge of MS Office (Word, Excel, PowerPoint)Good communication skills in French and EnglishOrganized, enthusiastic, and willing to learnTeam player with a proactive attitudeInterest in social media, digital content, or office management is a plus

Office 201F, The Factory, Vivea Business Park, Moka, Mauritius

Phone: 4341749

Apply Via:

hr.mu@clarity.cx

Unisciti a goFLUENT come Learning Consultant! Aiuta gli studenti a raggiungere il successo con soluzioni linguistiche potenziate dall’IA, costruisci solide relazioni e lascia il tuo segno.
 
Siamo alla ricerca di un addetto al servizio clienti per unirsi al team di Consulenza didattica con sede a Mauritius. Questo ruolo è uno dei più strategici in goFLUENT, in quanto sarai in contatto diretto con i nostri studenti, aiutandoli ad avere una migliore esperienza possibile durante la loro formazione con noi ma soprattutto raccogliere preziosi feedback sui nostri docenti e i nostri servizi.In goFLUENT, il Servizio Clienti è unico. Siamo sempre pronti ad aiutare i nostri studenti con empatia. Siamo sempre a disposizione per garantire un’eccellente esperienza di formazione!Le tue missioni saranno:
Diventare un esperto e conoscere a pieno i nostri prodotti e servizi. Introdurre i nostri nuovi studenti alla formazione linguistica goFLUENT.
Assicurarti che lo studente abbia il miglior percorso possibile, mettendo a disposizione la tua assistenza in caso di eventuali dubbi e offrendo un supporto all’altezza delle sua aspettative.
Comunicare con i nostri studenti attraverso diversi canali di comunicazione (telefono, e-mail, chat…).
Garantire una comunicazione fluida ed efficiente con i teams interni.
Essere proattivo, migliorare la qualità delle nostre risposte e raccogliere il feedback degli studenti.
Ti piacerà questo ruolo se…
Comunichi perfettamente in italiano sia in forma orale che scritta e sei fluente in inglese.
Hai già un esperienza nell’area assistenza clienti.
Hai empatia e sei in grado di risolvere situazioni complesse così da soddisfare il nostro cliente.
Sei una persona organizzata, efficiente, responsabile e autonoma.
Cosa offriamo: 
Un ambiente di lavoro giovane, dinamico, sicuro e in rapida crescita, in un’azienda nata in Svizzera da 25 anni.
Opportunità di entrare a far parte di un’organizzazione innovativa con un ambiente di lavoro internazionale e motivante.
Un’area ricreativa bella e moderna con angolo lettura, videogiochi…
Pacchetto retributivo molto competitivo.
Trasporto e assicurazione medica (SWAN).
Esperienza di apprendimento di prim’ordine essendo uno studente goFLUENT. Impara da una delle nostre dodici lingue commerciali!
Giorni off il Sabato e la Domenica. Attività di gruppo frequenti per festeggiare i nostri successi insieme!
Chi è goFLUENT?goFLUENT è leader mondiale nella formazione linguistica a distanza. Il nostro obiettivo e’ di fornire unaequal voicea professionisti e dipendenti in tutto il mondo, potenziando l’ apprendimento linguistico attraverso le nostre soluzioni iper-personalizzate che comprendono tecnologia all’avanguardia , contenuti e interazione umana.Il gruppo goFLUENT è presente in 18 paesi diversi , con la nostra sede centrale situata in Svizzera. Nata nel 2015, goFLUENT Mauritius Ltd. è diventata la seconda entità più grande della compagnia e si è riconosciuta come un hub importante da cui vengono forniti servizi ai nostri clienti in Europa, Africa e nel resto del mondo. Grazie alla sua natura multiculturale e plurilingue, Mauritius è la chiave nella strategia globale di goFLUENT.Un bellissimo nuovo spazio nel cuore dell’isola delle Mauritius, con un’atmosfera familiare davvero vivace ed energica, è un ufficio che vorrai chiamare casa. Entrando in questo ambiente di lavoro giovane e multiculturale, avrai la possibilità di crescere con noi, creare relazioni di lavoro significativi durante i nostri eventi e avrai la possibilità di condividere le tue opinioni su come incoraggiare la crescita dei nostri professionisti in tutto il mondo.Sei pronto/a per entrare a far parte di questa fantastica squadra?#LI-Hybrid

8th floor, NeXTeracom, Tower 2, Ebene, Mauritius, Ebene, Mauritius

Phone: 52585017

Apply Via:

ASSISTANTE ADMINISTRATIVE & POLYVALENTE RECHERCHÉE !

Rejoignez une agence web qui cartonne depuis 10 ans
 
ASSISTANTE ADMINISTRATIVE & POLYVALENTE RECHERCHÉE ! Rejoignez une agence web qui cartonne depuis 10 ansVous êtes organisé(e), rigoureux(se) et vous aimez jongler entre plusieurs missions ? Comperformances Ltd cherche sa nouvelle perle administrative pour rejoindre son équipe à l’île Maurice ! POURQUOI VOUS ALLEZ ADORER TRAVAILLER CHEZ NOUS Une success story inspiranteEn 8 ans, nous avons créé plus de 5 000 sites Internet. En rejoignant notre équipe, vous intégrez une structure dynamique où votre travail a un impact réel et concret chaque jour. Nous travaillons exclusivement pour notre maison mère Française. Un cadre de travail de rêveLocaux sublimes à Vivea Business Park (le plus beau business park de Maurice !)Parking mis à disposition juste en basMatériel haut de gamme pour travailler dans les meilleures conditionsTransport pris en charge par l’entreprise selon votre lieu de résidence (voir détails ci-dessous)Management bienveillant — fini le stress inutile, bienveillance et performance sont compatibles !Une équipe au top4 collaborateurs passionnés dans une ambiance vous attendent. Ici, on s’entraide et le travail d’équipe, ça marche ! VOTRE QUOTIDIENDes horaires adaptés à notre clientèle françaiseNos clients sont basés en France métropolitaine, vos horaires s’ajustent donc selon la saison :☀️ Été (heure d’été en France) : décalage de +1h par rapport à Maurice❄️ Hiver (heure d’hiver en France) : décalage de +2h par rapport à MauriceContrat de 40h par semaine. Vos missions au quotidien Administration des Ventes (ADV) : contrôle des contrats et documents commerciaux, mises à jour des bases de données, coordination inter-équipes⚙️ Support à la Production : tâches de production rigoureuses, respect des procédures, cohérence des informations Support Marketing & Digital : vérifications sur Google Search Console, Google Analytics, Google Studio, mises à jour de contenus digitaux Suivi satisfaction clients (20% du temps) : appels sortants, collecte de feedbacks, remontée des points clés aux équipes, traitement dans le CRM  Bon à savoir : En tant qu’assistant(e) polyvalent(e), vous pourrez être amené(e) à intervenir sur tout type de mission selon les besoins du moment. La flexibilité, c’est votre super-pouvoir ! VOUS ÊTES NOTRE PERLE RARE SI…Français impeccable, à l’oral – nos clients adorent !Expérience en appels (6 à 12 mois minimum en émission/réception)Maîtrise des outils bureautiques (Pack Office)Esprit logique et réactivité : vous trouvez rapidement la bonne solutionOrganisation, rigueur et sens des priorités — votre trio gagnant CE QU’ON VOUS OFFRETransport : on s’occupe de tout ! Vous n’avez pas de véhicule ?Pas de problème ! L’entreprise prend en charge votre transport si vous résidez dans l’une de ces villes : Quatre Bornes • Rose Hill • Vacoas • Curepipe • Ébène • Réduit • Moka • St Pierre • ViveaPour les résidents d’autres villes, il faudra vous rendre par vos propres moyens sur l’une des villes précitées. Vous êtes véhiculé(e) ?L’entreprise vous indemnise pour vos frais de transport. Les avantages qui font la différenceMutuelle à 100% — votre santé, c’est important !Déjeuner d’équipe les mercredis (repas offert)Formation personnalisée à nos méthodesLocaux premium à Vivea Business ParkMatériel haut de gamme pour travailler dans les meilleures conditions Un package qui fait plaisir25 000 à 35 000 MUR/mois selon votre profilPRÊT(E) À NOUS REJOINDRE ?Only Mauritian ApplicantsMontrez-nous qui vous êtes ! Envoyez-nous votre CV qui raconte votre parcours ⏰ Démarrage dès que possible pour le bon candidat ! On a hâte de vous lire

The Factory, Vivéa Business Park, Moka, Mauritius

Phone: 59309626

Apply Via:

cinthia@comperformances.fr

Sales Operations ensures compliance during contract billing initiation, supports sales with deep tool expertise, and provides timely troubleshooting to maintain smooth invoicing and sales processes across teams.
 
B. Key ResponsibilitiesKey responsibilities include, but are not limited to:•Compliance review and opportunity close winning•Creation and submission of Invoice Request Forms and Credit Note requests•Monitoring successful dispatch of invoices and credit notes to clients•Completion and archiving of supplier registration forms required by our Clients•Completion of invoice portal registrations•Support to Client Services on membership card orders•Support to Certificates of Assistance creation, when self-service portal doesn’t support the use case•Support to sales team on opportunity setup in SFDC•If and where appliable support to sales team on Certificate of Subscription creation•Maintaining data accuracy of Contractual and Transactional Billing Addresses in SFDC•SFDC PowerUser•Provide feedback on existing sales operations processes to Sales Operations Team Lead and/or the Sales Enablement Team for continuous improvement and finetuning.•Provision of admin support to client facing roles for standard and non-standard client reports(business review or SLA reports) C. Job ProfileRequired Skills and Competencies•Computer literate (MS Word, Excel, PowerPoint, Visio and CRM applications and specifically SFDC)•Action Oriented – Is action oriented and full of energy for the things that he/she sees as challenging.•Planning – Accurately scopes out the length and difficulty of tasks and projects.•Cultural sensitivity and awareness – Ability to work in a multi-lingual, multi-cultural environment where collaboration is the norm.•Good communication and interpersonal skills.•Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers.•Listening – Practices attentive and active listening; has the patience to hear people out.•Trustworthiness and Ethics – Living the International SOS values, Expertise, Respect, Care andPassion Required Work Experience•Experience in an operationally / commercially focused analytical and/or Customer Services role.•Exposure to working in a cross-border engagement sales environment including previous working experience selling to emerging markets.Required Languages• Ability to communicate in English fluently (oral and written) is an absolute must. Ability to speak other European languages (French, German or Italian) will be an advantage.Travel / Rotation Requirements• Travel within and outside of Europe will not be required.

The Old Jamalacs Tree, Ground Floor Vivea Business Park, Saint Pierre 81430, Moka, Mauritius

Phone: 4342778

Apply Via: