Job Region: Gauteng

Purpose Statement

To manage the 24 hour Call Centre to ensure that a high quality service is provided to clients by a highly skilled and trained team of Call Centre Agents operating within an efficient environment according to approved, up to date, well documented processes and procedures.

Experience

Minimum:

2-3 years Call Centre experience with leadership or oversight experience
2 years Banking experience
Banking products relating to all types of accounts, credit card and electronic banking products.
People management practices and principles
Business acumen
Stakeholder engagement
Banking/ Financial Services landscape and products
Customer service principles and practice
Business communication and presenting of information
Delegation and conflict management

Ideal:

Capitec Bank environment and products
Banking and legislative requirements
Computer literacy: Call Centre system & reporting

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Bachelor’s Degree in Commerce or Psychology

Skills

Communications Skills
Computer Literacy (MS Word, MS Excel, MS Outlook)
Planning, organising and coordination skills
Leadership Skills
Interpersonal & Relationship management Skills

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Requirements:

Bachelor’s degree in law, Risk Management, Business Administration, Accounting, and/or related field.
Postgraduate qualification or CA(SA)
Compliance certification (e.g., CISA) or membership with IRMSA.

Minimum advanced skills and knowledge in:

Minimum 5 – 10 years’ experience in compliance and/or risk management roles with a strong understanding of legal and regulatory framework.
5- 10 + years’ experience in compliance and/or enterprise risk management within a multinational environment.
Experience in the mining industry or a similar operationally complex environment / heavily regulated industry is advantageous.
Proven track record in developing and implementing compliance and risk frameworks.
Knowledge and/or experience of the requirements under ISO 37301 compliance management systems
Knowledge and experience of compliance management software / technology and tools.
Experience with data protection mechanisms and compliance reporting.
Proficient in developing metrics for compliance performance assessment.

Your Key Performance Activities will include but not limited to: 

Process: 

Develop, implement and maintain group wide compliance policies, procedures and processes in accordance with applicable laws, regulations and generally accepted compliance practices.
Establish, implement and maintain compliance monitoring programmes and risk management plans across all jurisdictions and Group business units.
Design and maintain a regulatory universe and compliance framework aligned to the Group risk management framework.
Conduct on an ongoing basis compliance and risk assessments across business units and departments (Finance, Legal, Mining, Projects, HR, etc.) to identify any compliance gaps and assess control effectiveness.
Manage and/or conduct internal investigations, implement action plans, and follow-up on compliance and risk-related issues.
Investigate and resolve compliance issues, reporting findings and recommendations to senior management
Ensure proper documentation of compliance monitoring and implementation across Group business divisions
Monitor and report on key risk indicators and control effectiveness.
Analyze operational incidents, assess root causes, and report on risk trends and mitigation measures.
Engage in regulatory tracking, compliance training, and stakeholder communications.
Monitor any changes in applicable laws, regulations and generally accepted compliance standards, adapt/modify risk and compliance policies accordingly to ensure that documentation is current and accessible.
Utilize data analytics to conduct deep dives and identify inefficiencies and arbitrage opportunities.
Provide guidance and training to Group officers and employees on compliance requirements and ethical practices
Promote awareness and training of compliance and risk management best practices.
Collaborate with legal, company secretarial, risk management, and operational teams to ensure alignment of compliance efforts with Group objectives and goals.
Administer and monitor internal assessments and insurance risk recommendations.
Where appropriate, act as a liaison with regulatory agencies, overseeing the organization’s compliance with external audits and reviews ensuring timely and accurate reporting and responding to inquiries.

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Description

The opportunity

We are seeking a motivated and enthusiastic Senior Project Manager – Transformers to join our team.
In this role Lead the Operations function at local level, with full accountability running the day-to-day Operation and overachieving customer expectations through lean, faultless operational execution (Care, Customer, Cost, Cash), in an extended value chain and at the lowest total cost.

How you’ll make an impact            

Leading the project team, establish the project execution approach and oversee project hand-over, execution planning, monitoring and control activities for both internal and external resources to accomplish all project goals.
Driving the formal acceptance of the project, contract close-out and its acknowledgement by the customer.
Acting as the key contact for the customer and an escalation point for project issues.
Building and maintaining strong relationships with internal and external stakeholders.
Ensuring the project follows and complies with company health, safety, and environmental policies.
Defining all project plan documents, including scope and financial plans, schedule and risk management plans.
Ensuring that the project follows execution best practices and Hitachi Energy policies.
Monitoring and controlling project progress and efficient resource utilization, project financials, overseeing project invoicing status, cost, expenses and cash flow.
Identifying, qualifying, quantifying and managing project risks.
Ensuring that the project is formally closed out as contractually agreed.
Coaching and providing feedback for project staff.
Organization of customer acceptance of transformers and work on removing defects in customer complaints.
Supervising shipment, transport of the transformer from the plant to the customer and installation at the transformer assembly site.
Managing Contracts.
Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background           

Bachelor’s degree in electrical engineering.
Project Management Certificate is an advantage. PMP
More than 14-16 years of proven experience in Project Management or Project Controlling specifically in a transformer industry.
Knowledge of MS Office and MS Project.
Basic knowledge of SAP is beneficial.
Ability to read technical drawings and documentations.
Proficiency in both spoken & written English is required.

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Description:

Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.

Requirement:

Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
Grade 12 without related work experience
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
Valid South African ID or work permit
Ability to perform basic calculations accurately.
Must be willing to work shifts, weekends and public holidays
Must be able to work under pressure

Key Performance Area:
Customer Service

Advise and assist Customers on correct products and queries.
Assist with and resolve Customer complaints

Merchandising Standards

Bulk stock area to be merchandised safely and according to Store layout plan
Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.

Housekeeping

Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
Correct shelf price labelling within area of responsibility.
Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule

Safety (OHSA) Requirements

Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
Report any discrepancies to the Store Manager

Manage Stock Loss

Report damaged stock within area of responsibility to Store Manager

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Key Purpose

Paper based, on site and ad-hoc audits to determine accurate adherence of the motor service level agreement and to manage and increase the general quality of repairs carried out on motor vehicle repair claims.

Areas of responsibility may include but are not limited to

Supervise service provider utilization of the Procurement Platform
Ensure supplier performance within the agreed SLAs
Build and maintain relationships with suppliers
Resolve queries and escalations on vehicle claims from clients and brokers
Hold suppliers accountable where deviations are identified
Manage quality and turnaround time of repairs, and manage the cost once a claim has been authorised until the claim has been finalised.
Determine compliance with assessment reports and authorised scope of work and rates

Knowledge and Skills

Communication skills (verbal and written)
Conflict handling
Telephone etiquette
Administrative skills
Time management

Education and Experience

Education:

Matric (Essential)
Valid SA driver’s license (Essential)
Degree (Advantageous)

 Minimum Experience:              

Minimum 1-year procurement experience

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OBJECTIVE OF ROLE

Develops, facilitates, and administers training programs for employees while assessing training and development needs for individuals and groups to develop their skills and knowledge. Training may take place on a face-to-face basis or on a virtual platform. The Training Manager is responsible for the training on all therapeutic areas listed under “Experience Requirements” below, for all functions and territories, and is expected to learn new skills according to business needs.

KEY RESPONSIBILITIES

Develop, compile and implement quality training materials and sessions, in line with CHIETA accreditation requirements and aligned to the business’s needs.
Collaborate cross-functionally and conduct business reviews with all stakeholders to gather important insights, identify gaps in capabilities, learning concerns, new educational needs and develop appropriate action plans to address the requirements and reach the desired competency levels.
Compile a portfolio of evidence (POE) for each Learner and evaluate the quality and accuracy of the POEs to ensure compliance.
Compile and disseminate monthly reports and trackers, sharing assessment, training compliance, and competency updates to Line Managers and Key Stakeholder. 
Coordinate with digital stakeholders when creating and delivering digital initiatives that can be integrated into the Learning Management System (LMS), for a seamless and blended learning experience.
Build and maintain credible and meaningful relationships within the organization and externally.
Work in-field with Sales Representatives to evaluate, coach and provide feedback and continuous learning.
Support the business with new product launches (NPLs) by facilitating the necessary knowledge transfer to the relevant teams, in collaboration with brand managers and regulatory.
Manage and oversee accredited internship programs.
Contribute to the business achieving their sales versus target goal, through quality training interventions and initiatives.
Manage the training department budget to ensure value add and return on investment
Ensure compliance with Regulatory requirements and the standards of the Marketing Code Authority.
Maintain accurate training records and review training materials as required.

Requirements
EDUCATIONAL REQUIREMENTS

Matric/ Grade 12
A Bachelor’s Degree in the Life Sciences
Assessor Certification is a mandatory requirement
Certificate in Occupationally Directed Education, Training and Development Practitioner (ODETDP) is advantageous
Skills Development Facilitator (SDF) is advantageous

KNOWLEDGE & EXPERIENCE REQUIREMENTS

Minimum of 3-5 years’ experience in the pharmaceutical industry
A minimum of 3 years’ experience in the training, learning and development field
Disease Knowledge in the following therapeutic areas: Cardiovascular, Respiratory/Allergy, Women’s Health, Men’s Health, Endocrinology, Dermatology
Experience in training soft skills (Customer Service, Selling, EQ, Time Management etc), is advantageous
Comprehensive knowledge of different learning methodologies is essential

SOFT SKILLS REQUIREMENTS

Excellent communication skills; both written and verbal
Effective planning, organizing, and coordinating.
Ability to think creatively and out of the box and to effective problems solving
Solid business acumen and understanding of the industry
Must be independent, results-driven, and self-directed
Able to skillfully analyze data
Ability to work under pressure, plan, set priorities, and manage one’s time productively
Flexibility and agility – allowing one to adapt to change in an ever-evolving environment

Apply via company website ( ) or

aspen.mcidirecthire.com

A Snapshot of Your Day
Technical Sales Support in Training at Siemens Energy

To those energetic and self-driven individuals looking to develop their engineering skills in proposals environment, explore and evaluate business opportunities with all potential customers within the area of responsibility, to provide them with the best solution for Siemens Energy. Provide technical consultative sales and system solutions / proposals to the clients in the field of energy transmission projects. Conduct internal and external presentations and training and liaise with customers and technical project management if required.

How You’ll Make an Impact  

Process enquiries, estimations, scoping and technical specification clarifications with customers, calculations and quotes from sub-suppliers and sub-contractors.
Identify opportunities, initiate, and support tender preparation and submission and order processing.
Follow up on tenders and convert them into orders to meet the agreed sales targets. Support marketing activities with all clients, incl.
Presentations on solutions, and systems for energy distribution portfolio, participate in exhibitions and customer events.
Update Salesforce tool, incl. key customer database, on a weekly basis. Check tender sites for the different municipalities and utilities.

What You Bring 

BSc / BTech in Electrical Engineering or any other acceptable equivalent
Good attitude, ability, and drive to learn new topics.
Good communication skills to deal with customer interactions.

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KEY RESPONSIBILITIES

Definition, implementation, and execution of the processes for the definition, maintenance, and conformance management of AP’s systems architecture.
Ensure all systems and business system owners understand the operating model of the systems and their touch-points between each other.
Define the system of systems enterprise architecture diagrams that illustrate the integrations, virtual, physical and logical views of the platforms.
Consult system vendors ensure contractual obligations define constraints and API, integration management.
Ensure business representatives have data custodians for the management and reconciliation of data between core systems (such as finance and payroll), to ensure data integrity is audited and validated each financial cycle.
Error management controls and procedures are in place and both technical teams and vendors understand their role in maintaining production systems.
Disaster recovery procedures and business continuity is in place and tested where systems are reliant on underlying hosting within AP.

KEY RESPONSIBILITIES

Enterprise Architecture diagrams
API, middleware, store & forward queue definitions and ownership/ role agreement
Error management: review, identification, resolution and reporting
Vendor roles and responsibilities
Technology, Super user and external vendor responsibilities
Data integrity profiling and review frequency protocols
Data warehouse platform architecture, the interfaces to downstream and upstream, the normalization/ data relational structure mapping to APIs
Network management – WAN, WWAN, VPN, LAN standards and SOP
Network monitoring solution – dashboards and notifications (incl escalation)

KEY RELATIONSHIP

Key stakeholders
Technology Vendors and Partners
Technology Management
Business System Owners
Super Users
Regional Technology Teams
Park Technology Officers
Indirect stakeholders
End users
Park management
Peripheral IT suppliers and services
Regional office staff
Audit and risk team

JOB SPECIFICATION

Engages business, system vendors, technology teams and defines the architecture models that illustrate the integrations, the security, network and hosting requirements.
Security constraints, data segregation, data flows and data management for store-and-forward queues for offline management of systems.
Design network device management and monitoring and systems accessibility management.
The consultant in business process analysis and design, and service delivery, particularly with respect to the use of master data management to align business rules.
Consults business systems owners to advise of constraints or rules that are dependent on physical system interoperability to ensure procures and rules are in place to govern data integrity.

Requirements

KEY PERFORMANCE AREAS (Formal artifacts/ documents)

Enterprise Architecture diagrams
API, middleware, store & forward queue definitions and ownership/ role agreement
Error management: review, identification, resolution and reporting
Vendor roles and responsibilities
Technology, Super user and external vendor responsibilities
Data integrity profiling and review frequency protocols
Data warehouse platform architecture, the interfaces to downstream and upstream, the normalization/ data relational structure mapping to APIs
Network management – WAN, WWAN, VPN, LAN standards and SOP
Network monitoring solution – dashboards and notifications (incl escalation)

Apply via company website ( N / A ) or

africanparks.mcidirecthire.com

Key responsibilities

Identify and create original and unique content to Drum daily
Attending events on behalf of the brand
Drawing up and managing news and production lists as requested
Working with CMS
Contributing to other digital platforms, such as newsletters and podcasts
Adhere to Drum’s standards of quality, style and content
Comply with the requirements of the South African Press Code
Secure relevant newsmakers for in-depth interviews on topical issues.
Shoot videos and take photographs for the site and its social media accounts

  Applicants need the following qualifications, experience, skills and characteristics:

A diploma or degree in journalism, languages or media studies;
At least three years’ experience in a related professional environment;
Demonstrable network of contacts;
Experience of CMS is advantageous;
Good general knowledge;
Excellent writing skills in English;
Understand how to use social media; across different platforms
Knowledge of the publication’s target market and readership;
Knowledge of current events;
Valid driver’s license;
Competency in relevant computer software products
Passion for the media;
Good peoples’ skills;
Sound decision-making abilities;
Perseverance and results-driven focus;
Inquisitive mind and good listening skills;
Ability to work independently;
Drive and stamina;
The ability to work under intense pressure and meet strict daily deadlines;
 Good time management and the ability to work on several projects concurrently;
An excellent news sense.

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