Job Region: KwaZulu-Natal

ROLE PURPOSE

To implement and manage a cleaning solution for Clients in accordance with the SLA

MAIN OUTPUTS

Responsible for driving cleaning and hygiene for the Client
Ensure delivery of efficient service as outlined in the Service Level Agreement (SLA)
Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Operations Manager, and in accordance to Client needs
Conduct daily audits on services rendered and ensure that prescribed work quality and standards are sustained
Assist in the management of projects and provide technical support, where applicable
Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on services rendered
Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
Provide monthly reports and feedback on continued compliance to the SLA
Building strategic relationships both internally and externally
Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
Responsible for training, coaching, mentoring & development of subordinate employees
Implement cleaner work schedules and evaluate and manage performance

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

NQF Level 6: Diploma Property Management, Project Management, Operations Management or related formal qualification
Matric (Senior Certificate)
Valid SA Drivers License
3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
Facilities Management, CRM, Property Management
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), PRP
Knowledge of OHS Act, ISO 9001 Quality Management

FUNDAMENTAL COMPETENCIES

Initiative/Proactivity
Deadline Driven & Highly Motivated
Stress Tolerant
Excellent Written Communication
Solid Supervisory Skills
Subordinates Capacity Building
Customer Focus
Negotiation Skills
Analytical Skills
Planning/Scheduling/Objective Setting
Teamwork & Partnering
Relationship Building
Interactive Reasoning
Excellent Oral Communication

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Apply via company website ( N / A ) or

 

Job Description

We’re building a talent pipeline – why? 

Because we’re proactively planning for the future. By getting to know great candidates ahead of time, we can move quickly when the right opportunities open up.
If you have retail Store Management experience and are considering a career move in the coming months, we’d love to connect with you about a future role: iK Store Manager, based in Richards Bay.

Disclaimer: This is a talent pipeline advert. 

Our team will be on annual leave during December, so applications will be reviewed and candidates contacted in the new year.
If you apply now, your application will be prioritised when we return and begin growing our iK Tribe.

So, what will you do? 

You will play a pivotal role in driving sales and activation ratios.
Manage in-branch marketing activities, assist in staff route planning for outbound initiatives, and create revenue-generating opportunities aligned with iKhokha’ s goals.
Take charge of P&L statements, effectively manage branch staff, and serve as a brand ambassador of the iK Tribe and culture within the branch.
Contribute to community engagement efforts, evangelizing iKhokha to create a strong local brand presence.

In addition to the above, you will: 

You will be accountable for the performance and management of a few iKhokha store’s.
Responsible for store P&L’s.
Responsible for sales and customer service.
Responsible for maintaining relationships linked to stores.
Interview, recruit, and train new staff.
Implement performance management processes to ensure that new staff thrive and targets are met.
You will need first level HR and IR skills.
Monitor productivity of staff daily as per company requirement.
Responsible for in-store stock management including weekly stock takes and cycle counting.
Maintain asset register of instore equipment and all branding materials.
You will need a basic understanding of POS systems for stock management.
Report back to internal stakeholders weekly/monthly on store performance.
Share ad hoc survey results with necessary internal stakeholders.
Provide feedback on general in-store activity.
Report on required market insights within the designated area.

Qualifications

Minimum of a matric qualification.
Undergraduate Degree (Advantageous)

Deal Breakers: 

Minimum 3 years’+ experience in a similar role with the following:

Thorough experience within Informal-market banking branch, cellular retail, FMCG or alcohol industries is advantageous.
Experience in retail operations and understanding of informal markets and in-branch retail dynamics.
Must be willing to travel to different store locations and must have a valid driver’s license and own vehicle.
Strong communication skills with the ability to speak both English, Afrikaans and Xhosa optional.
MS Office Proficiency
Basic understanding of key stakeholders within the designated store location.
Sales Management against designated target.

Apply via company website ( http://www.ikhokha.com ) or

jobs.smartrecruiters.com

 

Overview

We are seeking a customer-centric Account Manager to lead digital transformation initiatives and drive impactful business outcomes for our clients. This role is ideal for a seasoned professional who thrives on building trusted relationships, aligning customer priorities with Microsoft’s solutions, and delivering high-value engagements. Microsoft’s mission is to empower every person and every organization on the planet to achieve more.
As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

Develops and oversees the execution of account plans utilizing common sales and delivery methodology for the Microsoft sales organization for multiple accounts and works to ensure engagements yield high volume sales for both Microsoft and the customer that are on track with goals, outcomes, and forecasts.
Leads multiple, diverse, and high-performing teams and coordinates with internal industry experts on account planning and execution for various accounts. Coordinates with industry experts to identify new business opportunities and drive account growth.
Leads extended team and embraces partners to scale business by understanding partner goals and creating an interest in mutual business growth, and deep understanding of plan to ensures achievement of revenue and consumption targets and drives integrated joint account governance through customer plan on regular frequency to achieve customer outcomes. Identifies initial stakeholders, customer needs, and customer priorities. Proposes initial Solutions/Sales Plays.
Leverages strong sales acumen to set action items and approach to drive big bets and drive new business opportunities based on customer strategy and priorities.
Thinks strategically about customer planning for assigned accounts, setting standards and priorities, outlining where to and how to invest resources of the account management team and other stakeholders, engaging internal and external decision makers on long-term business planning, and anticipating needs of assigned accounts to turn enterprise accounts into strategic accounts.
Influences to scale strategic plans (inclusive of partners) and involves senior leadership team. Ensures teams are documenting in the Account Plan.
Expands network of key internal (e.g., Industry Solutions [IS]) and external partners and other business decision makers in customers’ accounts to grow sales and partner impact and to provide a seamless account management experience to the customers, ensuring proper execution of core tasks and account transactions.
Engages with key mainstream partners to promote long-term, mutually-beneficial business and technology transformation strategies.
Expands network of influence on the board to expand reach and influence decision making. Drives joint solutions with partners.
Where applicable, shares opportunities outbound with partners, and reviews/accepts opportunities shared inbound. Proactively engages and works with partners’ sellers directly to drive non-qualified opportunity momentum and deal closure inclusive of partners.
Oversees a complex/multiple account(s) and leads planning and prioritization efforts to anticipate and ensure appropriate responses to account needs.
Develops strategies to manage pipeline and meet sales goals by reviewing forecasts, assessing and mitigating risks, and ensuring strategy alignment with business priorities.
Leads virtual teams to properly re-adjust priorities, all while maintaining a high level of commitment and accountability. Prioritizes line of business projects to achieve business outcomes. Reduces complexity for the customer and for internal teams by prioritizing the most strategic partners to deliver outcomes.

Qualifications

Required Qualifications   – Bachelors Degree in Business Administration,Technology or similar – Azure Certifications – Extensive account management experience in cloud technology and core infrastucture  – Solid experience in a customer facing role dealing with enterprise clients      
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.  
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Apply via company website ( http://www.microsoft.com ) or

apply.careers.microsoft.com

 

PURPOSE OF THE ROLE

Provide first-line technical support for all IDS & Amecor-manufactured and distributed products, including security systems, communicators, CCTV, and access control solutions. The role involves resolving customer queries, allocating products, and ensuring a high standard of service delivery.

RESPONSIBILITIES / ACCOUNTABILITIES
Key Responsibilities

Handle incoming technical support calls professionally and efficiently.
Respond to email queries promptly and accurately.
Allocate security products to customer profiles based on invoicing.
Maintain clear and courteous communication with customers.
Deliver exceptional technical support across all IDS products
Ensure accurate and timely communication with customers
Stay up to date with new product developments and features

PROFESSIONAL QUALIFICATIONS/ EXPERIENCE
Qualifications:

Grade 12 (Matric)
Reliable transport to and from work
Experience in technical support (telephonic or on-site)

KEY COMPETENCIES / PERSONAL ATTRIBUTES

Strong communication and customer service skills
Proficiency in MS Office and email platforms
Basic IP networking knowledge
Familiarity with troubleshooting principles
Experience in the security industry is advantageous
Presentable and professional demeanour
Ability to follow instructions and work independently

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Apply via company website ( https://www.assaabloy.co.za ) or

 

Key performance areas

Perform teaching duties, including planning lessons using modern-day tools and processes, setting up workbooks and measuring academic improvement and achievement
Review, implement, monitor and adjust the term plan as necessary, including creating customised plans to support the class pace and available lessons
Manage the classroom, including classroom design and set-up for optimal performance, disciplinary rules and communication with learners and parents
Set up and manage assessments (formal and continuous), including the assessment roster, revision packs and moderation
Plan and manage homework per subject, including revisions and managing peer marking
Plan and manage extramural activities and outings

Qualifications, experience and skills

BEd and/or PGCE in intermediate phase teaching
Minimum 2 years’ experience as an intermediate phase teacher  
Knowledge of the CAPS curriculum
Proven facilitation, problem-solving and report-writing skills  
Excellent communication, organisational and planning skills
Willing and able to work extended hours
Proficient in Microsoft Office
SACE-registered
Clear criminal record

Closing date: 08 December 2025.

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Apply via company website ( N / A ) or

 

Description
Warehousing (Raw material, spares, consumables, scrap and finished goods) 

Oversee and ensure the completion of accurate and timely inventory counts daily, weekly and monthly in line with company SOPS as well as conducting root cause analysis and reporting on any stock differences 
Manage inventory and establish controls to ensure the BU is operating at the highest level of performance based on key performance metrics and minimized supply chain risk 
Receiving inventory accurately and in a timely manner, verifying product quality, using appropriate technology, and maintaining necessary records 
Maintaining the quality of inventory by using proper storage and handling equipment and procedures and first-in-first-out procedures 
Ensuring that customs regulations are met in the rebate store 
Manage inventory of all SKU’s across the BU (raw materials, work in process, finished goods, spare parts and consumables) and establish controls to ensure the BU is operating at the highest level of performance based on key performance metrics and minimized supply chain risk.

Supply Chain Administration

Adhere to Company standards and policies in addition to all regulatory requirements 
Support and implement Company initiatives to achieve performance, quality and safety metrics 
Contribute to periodic departmental and company planning and budgeting cycles including the annual Business Plan Process (BPP) 
Select, evaluate and develop department employees, following general HR policies 
Evaluate the training needs of all staff reporting to the position and ensure appropriate plans are in place 
Pro-actively monitor departmental operational and financial performance and develop personal and departmental action plans to achieve targets set for the department 
Actively support the BU management team in implementing BU- and company-wide policies/procedures and action plans 
Collaborate with Stores managers of other Safal group companies on sharing best practices and improving performance 
Ensure the safeguard and security of Company assets

Requirements

Minimum academic qualification: Degree in Supply chain or Stores related qualification
General Work Experience ( Years) : 15 Years
Specific to the position (level/discipline/years): 10 years in Stores/Warehouse Role
Industry: Manufacturing, Consumer goods
Experience in SAP/ERP Applications

Apply via company website ( N / A ) or

safal.mcidirecthire.com

 

Job Description

Main Responsibilities:

Perform inspections, maintenance and repairs on cranes and hoists at varied customer locations, as directed.
Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.
Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.
Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation.
Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance.
Generate sales leads during service calls and report to service office, following established guidelines.
Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
Maintain regular communication with the service office and Planner, in accordance with established practices.
Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.
Follow all established safety rules and procedures, including those established by the customer
To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
Participate in programs and assessments to improve health and safety in the workplace.
Execute all functions in line with the applicable delegation of authority
Perform other duties as assigned

Qualifications

Key Job Requirements:
Qualification/Education:

Grade 12 (NQF level 4)
 Electrical trade, where required
Accreditation as Inspector (LMI), where required

Skills & Knowledge:

5 years field service experience
•Working technical knowledge of cranes
Fully equipped with SHEQ knowledge and understanding of its legislation
Excellent level of computer literacy on complete Microsoft Office

Behavioural Competencies:

Behaves according to highest ethical standards
Thinks in terms of profit and loss
Anticipates and responds to the needs of customers
Takes responsibility and drives performance
Makes timely, well informed, effective decisions
Builds respect and cooperation and manages conflicts constructively
Models effective two-way communication, including feedback
Strives for continuous learning and self-development

Apply via company website ( ) or

jobs.smartrecruiters.com

 

Your day at NTT DATA

The Client Services Operations Manager works closely with colleagues from all Services divisions to manage all aspects of service delivery into the various service delivery contracts within their client(s) and ensure the continued focus on the execution of the agreed service plans and initiatives. The Client Services Operations Manager ensures the integrity of the services provided by the Dimension Data Group. The primary responsibility of the Client Services Operations Manager is to plan, manage and monitor the implementation of operational activities and processes in order to deliver on approved operational plans and to continuously enhance service delivery. These individuals contribute to the definition and management of the Services Delivery strategy and execution thereof into their clients. 
They hold subject matter knowledge spanning Infrastructure and/or Application aligned to the Dimension Data Group Go-To-Market Practices 

Enterprise IT Governance  

Reviews current and proposed information systems for compliance with the organisation’s obligations (including legislation, regulatory, contractual and agreed standards/policies) and adherence to overall strategy. Provides specialist advice to those accountable for governance to correct compliance issues.  

Service level management  

Ensures that service delivery meets agreed service levels. Creates and maintains a catalogue of available services. In consultation with the client negotiates service level requirements and agrees service levels. Diagnoses service delivery problems and initiates actions to maintain or improve levels of service. Establishes and maintains operational methods, procedures and facilities in assigned area of responsibility and reviews them regularly for effectiveness and efficiency.  

Relationship management  

Implements stakeholder engagement/communications plan. Deals with problems and issues, managing resolutions, corrective actions, lessons learned and the collection and dissemination of relevant information. Collects and uses feedback from Clients and stakeholders to help measure effectiveness of stakeholder management. Helps develop and enhance Client and stakeholder relationships.  

Client service support  

Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels. Specifies, agrees and applies standards. Ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analysed, and issues are resolved. Drafts and maintains policy, standards and procedures for the Client service or service desk functions. Ensures that the catalogue of requestable and supported services is complete and current.  

Work Outputs  
Manage the Service Delivery process.  

The Client Service Operations Manager assists in defining, developing and communicating the service delivery operations process and procedures. They contribute to the identification of opportunities for optimal efficiency and drive continual improvements into the delivery process and procedure. This individual contributes to and participates in all initiatives to drive service improvement in order to gain optimal efficiency. They will assist in ensuring that the operational model for service operations is well defined, structured and continuously improved to deliver cost effective, client centric services that meet service level agreements to the service contracts.  

Manage strategy implementation.  

The Client Services Operations Manager provides input into the development of the tactical strategy and develops and implements a supporting operational strategy. These individuals will recommend best practice for the deployment and ongoing operations management and technical support for service contracts. They understand and interpret business climate and precedent and advise the business on the application to improve company competitiveness. They will work with other Dimension Data service divisions to build best practice services for our clients. They take responsibility for the management of services for strategic business change and ensure that services are aligned to the client’s business requirements. They will contribute to the development and implementation of a service management and delivery strategy for the services business.  

Transition of service contracts  

Working with the Transition Management teams this role is part of the transition of service contracts into the Dimension Data operation. They ensure that the right skills are deployed and adherence to all standards, processes, policies and work instructions as determined by global services organisation.  

Set financial targets.  

They analyse operational records, trends and costs related to estimated and realised revenues to project future revenues and expenses. The Client Services Operations Manager establishes financial targets for individuals and teams and identify opportunities to minimise cost or increase sales/revenue.  

Manage stakeholder relationships.  

They develop and maintain productive working relationships with peers and organisational role players to achieve optimal cross process integration.  

Ensure client satisfaction.  

The Client Services Operations Manager is able to balance the needs of the client with the strategic direction of Dimension Data. They act as a bridge between the clients and the technical organisation providing sound consulting services and recommendations based on Client and client needs, current information and trends. In so doing, they review, analyse and make recommendations on improvement opportunities in each service lifecycle phase.  
This role will act as the point of escalation for delivery teams for client satisfaction issues. This individual will be responsible for understanding the core issues affecting the client and will work with the relevant service teams to resolve. This role will also work with the relevant teams to monitor client satisfaction and contractual compliance for our clients.  

Ensure operational efficiency.  

The Client Services Operations Manager ensures the development, alignment and implementation of end-to-end processes, leading to operational, process, quality, standard and service optimisation. He/she assists in the timeous identification and solving of operational problems. They implement and use governance, compliance procedures and processes effectively to identify and manage risks and expose previously unknown liabilities. These individuals implement, manage and report on cost improvement objectives and communicate or escalate any shortfalls.  
They ensure the provision of accurate and timeous reporting and related insights in respect of key performance metrics and recommendations to improve operational efficiency. He/she develops and maintains operational procedural manuals, including preparing and distributing of appropriate updates. They implement people resource planning in line with delivery and performance objectives, budget and in partnership with specialised areas.

Work experience required.  

8 years experience in service delivery within a large-scale technology services environment across a range of services including outsourced services.  
Extensive experience in managed services and service delivery environment including technical and service management exposure.  
Track record of effective workshop facilitation and interviewing skills  
Solid management and leadership experience  
Possess working knowledge of ITIL with preference to executing in the environment.  
Demonstrate a broad understanding of the vast range of IT operations and Dimension Data service offerings.  
Possess knowledge and understanding of IT industry environment and business needs.  
Possess a strong business and commercial orientation with a supporting interest in technology.  
Demonstrate skills in persuasion and influencing management, staff, suppliers, clients and vendors.  
Possess excellent presentation and communications skills and comfort with communicating solutions to clients at a business and technical level. 
Demonstrate a strong client and quality orientation.  
Strong sense of urgency and accountability.
Broad technical understanding of key Infrastructure and Security components.
Seasoned work experience in Managed Services delivery within a large scale (preferably multi-national) technology services environment.
Seasoned experience gained in a service delivery environment including technical and service management exposure.
Seasoned experience in managing customer escalation situations and objection handling.
Seasoned Managed Services operations experience.

Academic Qualifications and Certifications:

Information Technology Certificate or equivalent in Information Technology or Business Administration or related.
ITIL foundation certification.

Key Responsibilities:

Dashboards all key Metrics and manages the about to be breached situations.
Ensures that services are meet the stated service level agreement (SLA) levels.
Ensures that the operational deliverables enable cost effective, client centric delivery that meets SLAs.
Monitors the operational effectiveness of support services and develops and implements the required improvement plans.
Balances the needs of the client with the strategic direction of the organization.
Understands the core issues affecting the client and works with the relevant service teams to resolve.
Identifies needs, risks and issues and proposes appropriate solutions and courses of action.
Provides input to Operations Managers and Service Managers during client reviews (for example, report on service volumes and metrics).
Performs any other advanced operational tasks as required by leadership.

Knowledge and Attributes:

Excellent customer service focus.
Excellent communication skills and ability to prepare structured, and relevant communications to operations leaders.
Excellent organizational skills with the ability to work in a fast paced and deadline driven environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Seasoned ability to quickly become proficient in delivery processes and related systems.
Excellent ability to analyze, design and improve operations processes.
Excellent focus on business outcomes.
Ability to work across different cultures and social groups.
Ability to work well in a pressurized environment and adapt to changing circumstances.

Apply via company website ( ) or

careers.services.global.ntt