Job Region: KwaZulu-Natal

Minimum Requirements:

Bachelor’s Degree (NQF 7) in Human Resources, Industrial Psychology, Transformation Studies, Social Sciences, or related field.
5 years’ experience in Employment Equity, transformation, or diversity management compliance.

Key responsibilities:

Develop and oversee implementation of DUT’s Employment Equity (EE) Plan in compliance with the EE Act.
Analyse workforce profiles to identify under-representation and recommend corrective measures.
Monitor progress against EE targets, particularly designated groups including women, persons with disabilities, and black employees.
Submit EE progress reports to EXCO, Council, and relevant governance bodies for accountability.
Develop and implement initiatives to advance disability inclusion and accessibility.
Facilitate policy reviews to embed reasonable accommodation practices.
Promote anti-discrimination principles and practices through awareness campaigns and training.
Support implementation of DUT’s sexual harassment, antidiscrimination, and GBV policies.
Develop KPIs and performance indicators to measure EE, disability inclusion, and transformation outcomes.
Maintain dashboards and data systems for real-time monitoring.
Conduct compliance reviews and prepare internal audit readiness reports.
Produce quarterly and annual transformation reports for EXCO, Council, and governance committees.
Engage with unions, staff forums, and student leadership on equity and transformation issues.
Liaise with the Department of Employment and Labour on EE submissions and inspections.
Represent DUT in national transformation, diversity, and equity forums.
Communicate transformation priorities and outcomes to the DUT community.
Advise management on compliance, governance, and inclusivity risks.
Develop and facilitate training on EE, disability awareness, and anti-discrimination.
Incorporate transformation and sexual harassment prevention into induction programmes.
 

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Job Overview:

As a Complaints Specialist in our team, you will handle complaints resolutions abiding by set procedures, ensuring that customers cases are resolved in a timely and accurate manner. Working in our early resolutions complaints department you’ll be a key point of contact for customers with insurance and / or service-related complaints.

Job Responsibilities:

Ensuring that customer satisfaction and quality is priority and delivering exceptional customer service.
Understanding the customers perspective, running cases from start to finish.
Building rapport with the customer and providing the best possible outcome for customer complaints
Manage customer complaints proactively
Ensure that any new regulations or processes are effectively implemented. Follow communication procedures, guidelines, and policies.
Ensure all complaints are managed within the company’s target SLAs.
Address customers in professional and empathetic manner especially with dealing with vulnerable customers
Create a memorable customers interaction on every call.
Ensuring targets are reached daily

Job Requirements:

Matric / NQF level 4
Minimum of 6 months previous complaints handling experience
KPI’s / Performance are met consecutively for past 3 months.
No prior warnings  

Required Skills:

Previous experience in a complaint handling role, ideally with a favourable complaint recognition rate
Previous complaint handling experience within an FCA regulated business is ideal.
Experience in closing complaints
Full complaint handling cycle experience is essential.
Passionate about providing the best resolution for the customer.

Required Knowledge:

Good communication skills – articulation and comprehension
Confidence in decision-making, under pressure.
Ability to work autonomously and under pressure.
A passion to deliver a first-class customer service.

Apply via company website ( N / A ) or

huntswood.simplify.hr

 

Job Specification

Reporting into the Regional Manager Operations, the incumbent would be responsible for managing a retail store, which includes overseeing sales, staff, inventory and operational & administrative systems and controls.

Minimum Requirements

National Diploma in Business Administration, Commerce, Accounting, or related field
5 years related experience in retail sales with a proven track record in a managerial capacity
Ability to effectively communicate and/or negotiate with high level of proficiency
Excellent MS Office skills and knowledge of retail operating systems

Key performance indicators
The GOLD business imperatives displayed below are to be used as key indicators in sourcing competent candidates for this critical role.
Growth

Ability to execute in a diverse environment by building a deep understanding of the company’s products and consumers to develop narratives that translate those concepts to broad consumer audiences and customer experiences
Delivering messaging, communications, and programs that inform, influence, and inspire customers, for example promotional displays

Optimisation

Achieves financial objectives by preparing an annual budget, scheduling expenditures, maintain branch controls, and analysing variances to maximise profitability and meet sales targets
Maintain proper stock management, i.e stock controls and reconciliations
Promote high levels of customer satisfaction by addressing customer complaints
Compliance with internal company policies, procedures, processes, and external regulations

Leveraging Culture & Diversity

Ability to lead a high impact team and collaborate with different stakeholders
Building trusting relations and inspire relations amongst the internal and external stakeholders

Digital Transformation

Driving the automation/optimization of digital processes and inventory control platforms
Develop consumer-facing content across a variety of segments to publicise the company’s products & brands
 

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Job Description

Executive Director on the Board
Customer Service
Management of unit strategic and operational plans
Supply chain Management
Budget Management
Management of staff and other resources
Financial, Asset and Risk Management
Strategic Improvements

Qualifications

Minimum Requirements

Honours degree in Finance. Chartered Accountant (CA) qualification from South Africa would be advantageous.
Registration with a recognised professional body.
Minimum of 10 years’ work experience in various financial roles.
Minimum of 5 years’ experience in a senior managerial position

Apply via company website ( N / A ) or

jobs.smartrecruiters.com

 

Job Description

To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests

Achieve net profit growth for business
Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
Manage the migration of accounts from transactional to Self Service
Manage the growth of active customer Account Base to increase client base
Maximise cross sell opportunities and strengthen client relationships
Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
Comply with governance in terms of legislative and audit requirements
Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
Compliance with procedures and processes contained in the Golden Rules.
Provide accurate and reliable sales and service statistics.
Manage own development to increase own competencies

End Date: December 5, 2025

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The role includes the following operations or activities:

The operator role can be in any area in the plant’s operating area i.e. blending, filling, bulk loading, dispatching, warehousing, forklift operations
Roles include activities in Health, Safety and Environment, Compliance, Forklift and Warehouse opera-tion, Stock count and re-conciliation activities
Achieve set KPIs and daily targets.

Financial Perspective

Stock count and reconciliations: Counts items received , Participate in the monthly stock count, Accountable for daily reconciliation of raw materials consumed in manufacturing and packaged goods manufactured or despatched.
Forklift truck and Warehouse operations: Operate the forklift, Stack items at the warehouse, Pick items, Load and Offload items, Receipt items, Forklift maintenance checks
Blending operations: Tank gauging, Pipeline set up, Tank washing , Decants additives, Base Oil, Isotank offloading process

Customer Perspective

Filling operation: Operate a Filling Line process, Receives empty containers, Line wash management, Sample, draw product samples, Mass/Weight checking,  Filters, check, clean and replace filters on manifolds as and when required, Videojet operation Performs daily pre- and post-operation maintenance on Videojet machines. Label items, Label incoming raw materials with correct CSCA product codes.
Bulk Loading operations: Vehicle tank checking, Weighing of tankers, Receives empty vehicles, Sample, draws product samples, Tanker loading, Tank sealing, Pipeline and tankship movements, Pipeline set up.

Internal Processes

Health, Safety and Environment: Adhere to set polices and standards ,  Housekeeping, Safety procedures, Meetings.
Compliance

People Management

Nil

Professional Qualification and Certifications:

Minimum Matric qualification
Forklift licence

Work Experience:

Blending, Filling, Dispatching , Warehousing and Bulk loading skills
Petroleum Experience (Oil and Gas) or FMCG
Operations / Manufacturing / Production Experience
Forklift Driver/Operator
Stock Counting/Reconciliation

Knowledge and skills:

Numeracy skills
Computer Literacy
Equipment, operational/production/manufacturing knowledge
Analytical thinking
Warehousing operation

Application deadline:

07 December 2025

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Description

Main Purpose

To recruit, maintain and develop sales representative and brokers and set targets.

Develop and maintain sales and marketing plan

Develop an integrated sales & marketing plan
Implement and align marketing plan with regional plan and submit to management
Review and update strategic plan on a regular basic
Compile report on progress made on strategic plan
Communicate strategic plan to sales representatives

Perform recruitment and selection process for sales representative

Advertise and market representative positions through presentations
Select applicants in accordance with FSCA requirements implementation of assessment selection battery

Conduct training to sales representative

Facilitate the pre-course and post-course training
Responsible for on-the-job assessment of representatives

Conduct coaching process

Give technical support and motivation to representatives
Coach representatives on improving their selling skills
Provide recognition through performance management system

Conduct training to brokers

Ensure brokers are equipped with sufficient office documentation e.g. application forms
Handle administration queries on behalf of dedicated brokers
Check business methods of dedicated brokers and advise accordingly
Update brokers on Assupol products and services regularly
Ensure computer software of brokers are up to date in respect of Assupol products and services
Build professional business relationships with brokers 

Identity and develop new and current markets

Identify, penetrate and develop new markets
Negotiate stop order markets
Maintain contacts with key decision makers and insurance industry resources (new and existing)
Retain and increase market share in existing markets
Manage the business retention
Conduct products presentations in the market

Maintain production targets and retain business

Ensure and monitor set production targets are achieved
Maintain business retention 

Comply with FAIS requirements

Supervise representative when rendering services under supervision
Submit supervision evidence to MSSI on a monthly basis
Mentor and train supervisee to ensure that they have a proper understanding of products
Observe meetings between representative and clients 

Compliance

Complaints
Number of complaints Received
Number of complaint referred for investigation (Forensic)
Number of complaints referred for Debarment Hearing based on outcome from debarment Committee

Training and Awareness

Refresher Training
New Product Training
Record of Advice
Financial Needs Analysis
Completion of the application forms

Other

Adhere to code of conduct
Adhere to TCF
Comply with risk and audit requirements
Display the values and culture
Provide leadership to your team to assist them in achieving their target

Requirements

Knowledge and Skills 

Formal Education

Matric
Relevant Qualification (recognised by the FSCA)

Technical/Legal Certification

Regulatory Examination Level 5: Representatives
Regulatory Examination Level 1: Key Individuals
Class of Business (Long Term Insurance and Investments) (Depending on Date of Appointment as Key Individual in the industry)
CPD

Experience

1 year management and oversight experience in categories A, B1, B2, C, B1-A, B2-A and retail pension funds
2 years Project Management
2 years Insurance industry
At least 1 years advice and intermediary experience in category A, B1, B2, C, B1-A, B2-A and retail pension funds

Apply via company website ( N / A ) or

assupol.mcidirecthire.com

 

Requirements

Requirements and Experience

Relevant qualification within a specialist area or equivalent NQF 7.
Registration with the South African Nursing Council as a Registered Nurse/ Midwife or Registration with HPCSA as a Clinical Technologist (Independent Practice)
Experience in renal nursing is a strong recommendation.
Capacity to implement and maintain health practice standards required by accredited bodies and appropriate health legislation.
Must be able to work under pressure in a constantly changing environment.
Strong interpersonal skills required.

Competencies

Excellence orientation (concern for a high quality of work)
Strong customer orientation
Team Player
Ethical behaviour (Honesty)
Leadership ability
Well organised

Key Performance Areas

To perform dialysis according to prescription in a safe manner and follow NRC’s internal policies and procedures.     
To provide optimal patient care per the nursing scope of practice and NRC’s clinical care pathways.
Manage and maintain all medical equipment following NRC’s technical policies and procedures.
Ensure that all NRC quality initiative programs are utilised for the patients under your management.
Ensure that all patient clinical records are maintained and updated according to the deadlines, policies and procedures, and NRC standards.
Ensure that all financial policies and procedures are followed in the unit, i.e. confirmation, billing, private patients, stock, waste, etc.
Responsible for leading the shift and supervising all subcategories on the floor daily.
Demonstrate the National Renal Care Values and Caring the NRC Way. 

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Responsibilities

We have amazing opportunities for an Events Administrator to be based in Durban, KwaZulu – Natal. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible to support with the administration and coordination of all events from conception to completion.

You Bring:

Minimum 2 Years experience in an admin related position.

A Bonus To Have:

Experience in Events or Marketing.
Valid Driver’s license.

What You’ll Do For The Brand:

Handles all administration from conception to completion regarding the details of events such as golf days, conferences, road shows, airport promotions, Kingsmead promotions, July parties, selected charity events, F&B events and any event deemed important for the company.
Bookings and processing of documents relating to casuals to assist with events.
Adhere to event procedures. 
Handling ticket bookings or RSVPS.
General office work required for preparing events.
Assist with execution of events.
Prepare event reports and budgets following each event.
Maintain supplier database.
Develop event-specific organizational tools such as timelines, contact lists, and work deliverables.
strong organisational skills and good attention to detail.
Follow through of events strategy.
Ensure the health and safety as well as gambling regulations are strictly adhered to. 
Obtain quotes, administration of budgets 
Book venues and tools. 
Prepare invitations and send out at the appropriate time.
Work with the various departments to achieve objectives.
Work with the PRO to ensure maximum brand exposure in the media and post event reporting.
Drive attendance to the event.
Assist with ensuring all team involved is adequately prepared for the event.
Assist with ensuring set up and coordination of the event runs smoothly, when required to do so.
Stock counts and reporting.
Available to work flexible hours due to events happening after hours and on weekends.
Available to travel as company is national.
Maintain a high level of energy for all events.
Conduct market research and ensure the target market that event reaches is understood.
Assist with multiple projects at one time.
Buying for functions and dealing with suppliers 

Apply Before 12/01/2025

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Job Description

Our client, a leading national retail group, is seeking experienced Store Admin Managers to oversee the financial and administrative operations of key, high-traffic retail outlets across Durban and Surrounding areas. Each successful candidate will take responsibility for one key branch, and multiple positions are available across the region
Durban and surrounds branches are located in Umhlanga, Durban Central, Scottburgh, Tongaat, Pinetown and Westville.
These roles are ideally suited to commercially minded professionals who thrive in a structured retail environment, ensuring operational accuracy, compliance, and profitability. To be considered, you must have at least 18 months of solid experience in the operational activities and behind-the-scenes administrative duties of a large, busy retail environment
You will be responsible for leading a team of 10-15 staff, guiding them to consistently adhere to all administrative processes and responsibilities, while supporting the achievement of sales targets across one or more of the following key product categories: food, beverages, pharmaceuticals, home care, or maintenance
The environment is fast-paced, dynamic, and performance-driven, providing an excellent platform for ambitious retail professionals to excel and advance their careers

Duties and Responsibilities:

Manage all store administration, reporting, and audit compliance
Oversee all cash office operations, including daily takings, banking, and float management in line with company procedures
Disseminate, collate, and report all relevant information between store and department managers in a manner that encourages strategic goal congruency
Monitor and reconcile transactions, ensuring accuracy, integrity, and compliance with internal controls
Manage cashier performance, service levels, and overtime control
Investigate and resolve discrepancies, tender variances, and run-end reports
Maintain full accountability for cash handling, collections, and POS integrity
Manage all goods receiving, credits, and returns in compliance with SOPs
Ensure transaction accuracy and integrity across all incoming and outgoing stock
Monitor and verify all inventory-related documentation and reconciliations
Monitor and report on stock, shrinkage, and goods in transit
Ensure accurate capturing and integrity of transactions in SAP
Assist with store budgeting, expense control, and profitability tracking
Drive adherence to internal controls and company SOPs
Manage and facilitate human resource processes, submissions, and documentation for the entire business unit in compliance with standard operating procedures
Take total ownership of the workforce management system within the business units
This includes but not limited to master data management and transactional management
Support the Store Manager with financial reporting and audit readiness
Ensure that the store provides an above expectation customer service experience

Minimum Requirements/Non-Negotiable:

Must be a South African Citizen
Matric (essential)
Valid driver’s license and own reliable transport
You will need to pass an MIE check, no criminal record and clear credit rating
Valid driver’s license and own reliable transport
Must have a minimum of 18-months experience in a retail administrative team lead role
Excellent numerical, analytical, and communication skills
Strong attention to detail and adherence to processes
In-depth understanding of the operational functions of a large retail environment, encompassing stock management, cost control, and reporting
Strong financial acumen with proven ability to manage budgets and operational costs
Excellent leadership skills, problem-solving, and communication skills
Flexibility to work retail hours and travel as required

Advantageous Skills & Experience:

Tertiary qualificationsin finance or retail management will be highly advantageous
Experience with Excel, SAP, Unisolv,SuccessFactors or similar retail systems is preferred

Remuneration and Benefits:

CTC package- candidates with strong and relevant experience will be offered a competitive, negotiable package to incentivise a move
Comprehensive benefits, including medical aid and provident fund contributions
Staff discounts and performance-based incentives

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