Job Region: Gauteng

Job purpose 

The Client Services Consultant Operations will be responsible for the capturing of investment related instructions received from various stake holders accurately and timeously and thus contributing to the high standard of quality and service delivery by Glacier, as well as providing excellent client services to all stakeholders at all times. This role is based the Rosebank office. 

Key Outcomes 

The following outcomes will be expected to be achieved by the Client Services Consultant Operations:

Verifying of Instructions received from various stakeholders 

Ensuring all instructions received comply with the business rules and legal regulations  
Liaising with all relevant role players e.g. intermediaries / clients / broker consultants, etc. to obtain any outstanding information / documentation or to clarify instructions received
Inform the relevant role players via telephonic contact or email in order to keep them updated on the progress of instructions received 
Ensure that Workflow system is updated at all times with progress

Capturing of Instructions  

Capture all valid instructions received timeously and accurately on our processing system  

Reporting  

Ensure that you report suspicious activities timeously to the relevant Departments 
Reporting of service failures to the relevant Support Manager 

Technical Care 

Training will be a combination of classroom and self-study and you must attend all sessions and complete the relevant assignments within the agreed timeframe
Pass all your In-House Product and Process Assessments  
Ensure that you have a technical understanding of all Glacier’s offerings and the ability to apply that understanding to daily outputs
Liaise with Compliance / Legal on cases where FICA and Business requirements are complex and report back to the Team and document the scenario and outcome  

Protecting the Glacier Brand and building relationships  

Play a key role in fostering positive client relationships and the retention of clients
Build and establish relationships with internal departments to enhance organisational effectiveness and efficiency
Active participation in the business’s continuous improvement by identifying and proposing solutions to process and service-related failures  

Adhoc tasks 

Client service project involvement as required  
Resolving queries received from various stake holders timeously 
Assist any processing department where assistance is required  

Qualifications and Experience 

Relevant tertiary qualification
Ability to communicate fluently (verbal and written) in both Afrikaans and English
1 to 2 years’ Linked Investment Service Provider experience essential 

Skills and Competencies 

Growth mindset and resilience
Performance-driven individual who thrives on challenges
High adaptability and agility
Strong focus on client needs with empathy and client-centricity
Exceptional verbal and written communication skills
Ability to handle complexity and high-pressure environments
Analytical thinking, attention to detail, and problem-solving abilities
Genuine passion for people and commitment to service excellence
Dedication to building meaningful client relationships
Willingness to work flexibly, including overtime, to meet client and business demands
Strong commitment to honesty, integrity, and respect
Positive, enthusiastic, can-do attitude
Ability to thrive both independently and within a team environment

Closing Date: 6 May 2026

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Introduction

To ensure the production and sale of safe, innovative, and high-quality meat and seafood products at competitive price points for Woolworths customers, delivered through Woolworths in-store Butchery and Seafood service counters. To provide effective management and oversight of Woolworths Joint Venture partners operating the Butchery and Seafood service counters, ensuring the delivery of a world-class product offering and exceptional customer service across Woolworths stores within the Gauteng Region. To provide strong leadership and strategic direction to maximise sales performance and minimise operational losses through outstanding customer care, including advanced technical product knowledge, while contributing to the overall performance of Protein Counters and ensuring adherence to Woolworths’ brand standards, operational disciplines, and chain store image within the Gauteng Region.

Job description

Identify, assess, and effectively manage Food Safety risks within service counters, with primary focus on Gauteng-based counters.
Evaluate product and process quality to ensure consistent delivery of high-quality products to customers and protect the Woolworths brand reputation.
Implement business and technical strategies in alignment with organisational objectives.
Ensure full compliance with Woolworths technical policies across the supply base, in accordance with legislative requirements and best international practices.
Manage and monitor supplier performance with regard to food safety and quality standards.
Oversee counter performance to ensure adherence to food safety, quality, cutting standards, and presentation standards.
Maintain ongoing commitment to continuous professional development.
Drive effective team integration and operational execution.
Act as an effective representative of the Protein Technical and Commercial teams within stores.
Drive sales growth and product availability through collaboration with internal stakeholders and external partners.
Identify inefficiencies and missed opportunities and implement continuous improvement initiatives.
Travel as required between Gauteng and Cape Town regions to benchmark protein service counters and improve operational practices with stores and joint venture partners.
Support and resolve operational challenges experienced by joint venture partners within Butchery and Seafood service departments.
Coordinate and execute all in-store service counter promotional activities.
Ensure accurate and timely product distribution to the appropriate stores.
Collaborate with Prepacked Meat and Seafood departments to plan and implement aligned “like-for-like” promotional activities between service counters and prepacked ranges.
Lead and manage the assessment & opening of new service counters.
Develop and maintain strong working relationships with Store Management to ensure effective integration between Woolworths and joint venture partners.
Establish and implement operational structure in regional stores for Butchery and Seafood service counters.
Monitor, analyse, and report on competitor activities, pricing, and product ranges via weekly competitive shopping initiatives.
Support the management of Service Level Agreements with joint venture partners.
Update, review, and maintain operational manuals to ensure accuracy and relevance

Minimum requirements

A tertiary qualification in Food Science (BSc) or Food Technology (BTEC) or an equivalent qualification.
A minimum of three to five years’ relevant experience, or completion of equivalent development programmes, within a retail, food production, or processing environment.
Essential practical experience and technical expertise in butchery cutting standards and methodologies and/or seafood processing operations.
Demonstrated knowledge of meat cuts and/or fish species will be advantageous.
Knowledge of meat and seafood cooking methods and applications will be advantageous.
Comprehensive understanding of Meat and Seafood legislation and regulatory requirements.
Sound knowledge of supply chain principles, supplier management processes, and operational workflows.
Relevant industry knowledge of retail operations and meat production environments.
Understanding of store operations, customer demographics, store locations, and competitor landscapes will be advantageous.
Proven ability to establish, maintain, and continuously improve quality standards across the supply base.
Demonstrated capability to drive technical compliance and product quality adherence.
Strong negotiation and communication skills, with the ability to engage effectively across all organisational levels, both verbally and in writing.
Highly disciplined, self-motivated, and results-driven professional.
Proven commercial acumen with the ability to interpret and apply financial metrics, including cost optimisation, data analysis, trend identification, and forecasting.
Strong analytical capability with a structured, process-oriented approach to problem-solving.
Well-developed problem-solving skills with the ability to address complex operational challenges.
Solid understanding of food safety risk assessment and mitigation strategies.
High energy levels and a positive, professional attitude, supported by a genuine passion for food.
Strong leadership and project management capabilities, with the ability to influence and lead Woolworths Regional Managers, Joint Venture partners, Divisional teams, and store teams to successfully execute strategic objectives.
Excellent networking and cross-functional integration skills.
A quality-driven mindset with a strong focus on innovation and continuous improvement initiatives.
High level of computer literacy, with advanced working knowledge of Microsoft Office applications.
Valid driver’s license and willingness to travel as required.

Apply via company website ( http://www.woolworths.co.za/ ) or

careers.woolworths.co.za

 

Job Description

homechoice is a leading South African homeware retailer. For 40 years we’ve helped our customers create beautiful homes they love with an innovative range of quality products they can afford.
The Store Supervisor supports the Showroom Manager in delivering strong sales performance, operational excellence, and compliance within the showroom. The role focuses on day-to-day execution, administration, internal controls, and supervision of frontline activities to ensure policies, procedures, and standards are consistently applied.

What you will love doing in this role

Sales Support & Showroom Productivity

Support the Showroom Manager in driving sales performance and showroom productivity.
Ensure daily sales activities are executed in line with targets and promotional priorities.
Monitor floor activity to ensure staff visibility, engagement, and adherence to selling standards.
Assist in the execution of promotions, campaigns, and product changes as instructed.

Operational Execution & Internal Controls

Coordinate and manage administrative procedures and operational processes in line with policies, SOPs, and legal requirements.
Ensure showroom processes (inventory, receiving, frontline operations, and administration) are followed consistently.
Conduct routine checks to identify risks, non-compliance, or process gaps and escalate to the Showroom Manager.
Support the implementation and tracking of corrective action plans.

Stock Management

Support efficient stock control to ensure the right stock is available at the right time.
Oversee daily receiving, scanning, storage, and movement of stock in line with procedures.
Conduct and support cycle counts, stock counts, and stocktakes as required.
Monitor and report stock variances, damages, and risks timeously.
Ensure stockrooms are organised, clearly labelled, and maintained to company standards.

Cash Handling & Risk Control

Ensure cash handling procedures are executed accurately, including counting, reconciliation, and safe management.
Assist with monitoring cash flow between POS, safes, and banking processes.
Investigate and report cash discrepancies, counterfeit risks, and variances to the Showroom Manager.
Support actions to reduce cash exposure and mitigate security risks.

People Supervision & Training Support

Supervise daily activities of showroom staff, ensuring adherence to policies and procedures.
Support onboarding and induction by ensuring documentation, training attendance, and sign-offs are completed.
Reinforce training on internal controls, operational standards, and risk awareness.
Provide guidance and on-the-job coaching to improve efficiency and compliance.

Reporting & Administration

Compile and submit accurate operational, stock, and compliance reports as required.
Maintain accurate records and documentation to support audits and governance reviews.
Escalate operational issues, risks, or trends timeously to the Showroom Manager.

Health, Safety & Compliance

Ensure compliance with health and safety regulations and company standards.
Conduct routine checks to identify hazards or risks and escalate appropriately.
Promote a safe, compliant, and disciplined working environment.

What you’ll need to do this role

Minimum of 5 years’ experience in a retail environment.
Minimum of 3 years in retail administration or operations.
Grade 12 / Matric / NQF Level 4 (minimum requirement).
Strong understanding of stock, cash handling, and internal control processes.
Strong computer literacy and ability to work on retail and reporting systems.

What we will love about you

Strong attention to detail with a compliance-focused mindset.
Organized, disciplined, and process driven.
Confident communicator with the ability to escalate issues appropriately.
Ability to work independently while supporting a broader team.
Resilient, adaptable, and able to operate in a fast-paced retail environment.
Clear credit and criminal record.

Closing Date 14 May 2026

go to method of application »

Apply via company website ( http://www.homechoice.co.za/ ) or

 

Role Purpose    

To maintain client portfolios by fostering relationships with clients and brokers, whilst overseeing medical schemes administration, compliance and resolving queries. 

Requirements    

Matric (grade 12) certificate
Diploma in Marketing/ Business Management and or equivalent relevant qualification
Financial Advisory and Intermediary Services (FAIS) / Regulatory Exam (RE) accreditation
Wealth Management certificate
Regulatory Exam (RE) 5
Vaild Code 8 Drivers Licence  (Own Car)
3 – 5 years demonstrated track record as an Account Executive or in comparable sales/customer service roles
Demonstrated experience in corporate and broker relations
Experience overseeing multiple accounts and capitalising on new business opportunities
Experience in analysing client requirements and preferences
Experience in the Heath Industry (Essential)
Experience in Presenting at different stakeholder levels  (Member – CEO level)

Duties & Responsibilities    

INTERNAL PROCESS

To optimise efficiency and client satisfaction, diligently adhere to scheduled appointments, record them accurately, and promptly arrange alternatives while maintaining effective communication with the designated manager and brokerage, fostering a professional image and contributing to the organisation’s success and growth.
Take a proactive approach in identifying lucrative business opportunities, potential weaknesses, and the competitive landscape within the market, effectively sharing leads with the appropriate stakeholders for further management and strategic action, contributing to the organisation’s sustained growth and competitive advantage.
Deliver a comprehensive service to the broker network, seamlessly covering existing and new business initiatives along with related activities, while strictly adhering to the Service Level Agreement per client, ensuring exceptional client satisfaction and fostering long-term partnerships for sustained business growth.
Assume responsibility for promoting all service-related initiatives introduced by the organisation to clients and brokers, actively engaging with stakeholders to increase awareness and participation, thereby enhancing the organisation’s value proposition and bolstering its brand reputation.
Ensure an ample supply of necessary stationery for the administration process at pay points, ensuring seamless operations and efficient handling of tasks to support the overall effectiveness and productivity of the organisation.
Exhibit office-bound responsiveness by promptly attending to queries, addressing emails, providing timely feedback to members, and efficiently managing administrative duties when no appointments are scheduled, ensuring smooth operations and exceptional customer service delivery.
Identify and pursue upselling and cross-selling opportunities within existing client accounts to increase revenue.
Ensure strict adherence to the prescribed workflow process when submitting queries to internal consultants for investigation, promoting efficient communication and problem-solving to expedite resolutions and enhance overall workflow effectiveness.

CLIENT

Actively participate in all relevant meetings, including AGM and scheme-related service meetings, contributing to effective communication and collaboration, and staying informed about key developments and initiatives within the organisation.
Efficiently arrange and schedule service meetings with clients, ensuring seamless coordination and engagements.
Produce regular reports to clients, taking the lead in initiating, generating, and facilitating reports and providing valuable insights to support informed decision-making and strengthen client relationships.
Cultivate and nurture strong client relationships by proactively fostering open and collaborative communication, leading to enhanced client loyalty and sustained business partnerships.
Organise informative presentation sessions and member education sessions at all pay points, conducted at least once a year, to promote member awareness and understanding of benefit designs and managed care products. 

PEOPLE

Promoting accurate and reliable data for informed decision-making and smooth operational processes.
Organise and schedule workshops for members in collaboration with relevant stakeholders, ensuring a comprehensive understanding of admin procedures and company product offerings.
Proactively communication with relevant stakeholder to provide industry information, support, and assistance in addressing changes and  operational requirements.
Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
Develop and maintain productive and collaborative working relationships with peers and stakeholders.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation knowledge.

FINANCE

Adhere to the allocated budget for client entertainment, travel, and other financial aspects, ensuring responsible financial management.
Identify solutions to enhance cost effectiveness and increase operational efficiency.
Manage financial and other company resources under your control with due respect.
Provide input into the risk identification processes and communicate recommendations in the appropriate forum. 

Competencies    

Providing Insights
Articulating Information
Meeting Timescales
Interacting with People
Showing Composure
Seizing Opportunities
Convincing People
Thinking Positively
Team Player

Closing Date    

2026/04/28

go to method of application »

Apply via company website ( ) or