Job Region: KwaZulu-Natal

Description

We are looking for an individual, under the guidance of the Area Manager, who will be responsible for high quality client service and client retention effort, by overseeing and controlling the standards of the customer service of the administrative clerks in the area.
You will be working for a well-established company that is over 100 years old with strong values.  An organization that values employee development and rewards excellent performance.

Responsibilities

Team Management

Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend to the management structure actions to rectify.
Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service-related matters.
Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.

Customer Service

Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
Monitor that policy requests and related transactions are dealt with according to policy and procedure and are executed timeously and effectively.
Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
Awareness of the Group’s policies and procedures, and the regulations relevant to the role.
Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role and is embedded in the culture of AVBOB.
Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.

Risk

Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.

Quality Assurance and Retention

Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.

Fraud Complaints/ Investigations

Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.

Reporting

Compile activity / transaction reports to area manager on a monthly basis.
Compile weekly/monthly progress reports to the area manager on a monthly basis.

General

Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor assets register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action. 

Requirements

Minimum Qualifications

Grade 12
A FAIS recognized qualification
RE5
RE1 will be an advantage
Computer Literate (MS Office, Email, Internet)

Knowledge and Experience

2-3 years proven experience in the life insurance industry relating to client services
In-depth knowledge of the insurance domain, associated standards, practices and regulations
Experience in dealing with intermediaries
2-3 years relevant supervisory experience

Technical And Behavioral Competencies

Interpersonal Skills
Attention to Detail
Communication (Verbal & Written)
Computer Literacy
Organising, Planning & Time Management Skills
Decision Making Skills
Dependability and Reliability
Conflict Management Skills
Teamwork
Initiative
Negotiation Skills
Computer Services

go to method of application »

Apply via company website ( https://avbob.mobi/ ) or

 

Introduction

Responsible for providing pharmaceutical care services (within scope of practice) and performing day-to-day dispensary administration according to company’s Standard Operating Plans (SOPs).

Job description

Job Objectives:

High standards of customer service and care
Efficient stock control and administration, including repacking of medicine
Efficient dispensary administration
Accurate compounding
Provision of general health advice
High standards of housekeeping and merchandise display
Ad hoc requirements as per operational requirements

Minimum requirements

Qualifications and Experience:

Matric with Maths (Essential)
Minimum requirements of the Health Professions Council of South Africa for the various levels as a Pharmacist Assistant (Qualified, Post Basic and Learner Basic)

Skills, Abilities and Job Related Knowledge:

Product knowledge (Health isle and OTC)
SAPC and relevant legal knowledge
Customer service orientated
Team Player
Integrity
Ethical working practice and compliance
Accuracy and attention to detail
Basic calculations
IT Business Operating Systems
MS Office

Competencies:

Adhering to Principles and Values
Working with People
Delivering Results and Meeting Customer Expectations
Following Instructions and Procedures
Relating and Networking
Planning and Organising

go to method of application »

Apply via company website ( N / A ) or

 

Job Purpose    

Bidvest Freight is looking to appoint a Receptionist to be based at their Durban Point Office.
This role will be most suited to an individual who has worked in a head office environment of a group of companies, supporting subsidiaries.

Qualifications & Experience    

Grade 12 plus additional tertiary qualification  
Minimum 24 months office support and or receptionist experience
Excellent communication skills: verbal and written
Proficient in Microsoft Office (Outlook, Word, Excel and Power-point)

Key Responsibilities    

Effective management of the office ensuring that everything is functioning well and in working order
Dealing with service providers such as Konica Minolta (printing), Prestige (office cleanliness, etc.)
Answering, screening phone calls, and directing them to the relevant person and ability to manage telephonic messages
Effective and professional management of meetings, venues, refreshments
Arranging gifts / flowers in case of illnesses, family bereavement, new moms, and dads, etc.
Monitor office supplies to ensure efficient ordering of all items required for the office 
Co-ordinate and provide support for office events
Flight bookings for the office

Skills & Competencies    
Personal Competencies

Attention to detail
Professional
Maintain confidentiality

Intellectual Competencies

Customer centric
Ability to multitask and priorities tasks
Strong planning skills

Interpersonal Competencies

Teamwork
Good listening skills
Strong planning skills

Apply via company website ( ) or

bidvestil.erecruit.co

 

JOB DESCRIPTION

A Food and Beverage Supervisor within Hilton Durban is responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience while working with the team to ensure departmental targets are met.

What will I be doing?
As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will also be required to communicate and delegate tasks to the team to ensure departmental targets are achieved. Specifically, you will be responsible for performing the following tasks to the highest standards:

Supervise Food and Beverage Outlet operations
Communicate and delegate tasks to the team
Ensure compliance of brand standards
Manage guest queries in a timely and efficient manner
Represent needs of the team
Assist Food and Beverage management with achieving financial targets
Assist Food and Beverage management with training and development of team members
Assist with annual and mid-year appraisals with team members under your responsibility
Comply with hotel security, fire regulations and all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

A Food and Beverage Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous Food and Beverage experience
Committed to delivering high levels of customer service
Positive attitude
Good communication skills
Flexibility to respond to a range of different work situations
Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in hotel industry
Previous experience in supervising and/or delegation
Willingness to develop team members and self

Apply via company website ( N / A ) or

.com

 

REQUIREMENTS:

Postgraduate qualification in Finance or Legal fields (NQF 8) or equivalent
Sound expertise and experience in fields of financial misconduct with legal expertise specializing in Labour Law or Public Administration/Governance/Ethics and Fraud Investigations
Sound knowledge and understanding of internal controls and Corporate Governance in Local Government
Experience in serving as a member of a Disciplinary Board: Financial Misconduct Board in local government environment
Understanding of the Municipal Finance Management Act No. 56 of 2003 and all its applicable Regulations
Understanding of the Local Government: Municipal Systems
Act, No. 32 of 2000 and all its applicable Regulations
A member in good standing and affiliated with a recognized professional body.
In terms of Regulation 4(5), the following persons are disqualified as members:
A person who has been convicted of an offence in terms of these regulations or any other legislation
A person who, whether in the Republic or elsewhere has been convicted of theft, fraud, forgery, the uttering of the forged document or any offence of which dishonesty is an element
A person who has at any time been removed from any office of trust on account of misconduct or dishonesty
An Accounting Officer of a Municipality or Municipal Entity
A political office-bearer or member of a board of directors
A person who is an office-bearer in a political party
Must not be serving as a member of more than three (3) Financial Misconduct Boards
Must not be in the employment of the King Cetshwayo District Municipality.

KEY FUNCTIONS:

Investigate and advise the Municipal Council, political office-bearers, the Accounting Officer, Management and staff of the Municipality on matters relating to Financial Misconduct and to: Provide recommendations for steps to be taken regarding disciplinary proceedings or any other relevant steps to be taken.
Monitor institution of disciplinary proceedings against transgressor(s)
Submit reports of the outcome of the investigation to the Mayor or the Accounting Officer as may be appropriate for each case
Liaise with the Speaker on the reports submitted to the Mayor or the Accounting Officer
Submit final reports of the investigation to the KZN Provincial Treasury
Engage the KZN Provincial Treasury and/or the National
Treasury on instances where a Council has not acted on recommendations without
submission of the reasons to the disciplinary board

Apply via company website ( N / A ) or

 

REQUIREMENTS :-

Grade 12
Bachelor’s degree in public administration / finance / business management / Management sciences/ law / performance management.
Computer literacy (with excellent Excel, Word and Powerpoint skills)
Valid Code B driver’s license.
The NQF Level 8 in Management Science and qualification prescribed by the Minimum Competency
Regulations (CPMD/MFMP) will be anadded advantage
Five (5) years relevant experience ofwhich three (3) years’ experience rust be at middle management preferably in Local Government
Other Requirements: Knowledge and understanding ofLocal government legislation and polices
Knowledge ofplanning procedures, strategy planning and monitoring
Good writing and presentation skills
Strategic direction and leadership skills

RESPONSIBILITIES:

Assume responsibility over programmes in the Municipal ManagersOffice; Assume responsibility for responsive and efficient opaalions in departments and monitoring of delivery service. Integrated development planning (IDP); Development of
Financial management. Oversee enterprise risk
Facilitate speedily responses to enquiries recewed via compliance by Departments.
Manage and maintain a high standard of professionals within the office ofthe Municipal Manager.
Supervision ofpersonnel in the offce ofthe Municipal Manager.
Manage communication in the Municipal Manager’s office.
Information management and d insemination.
Prepare reports for the municipal manager.
Senre as link between political Offices in receiving sennce delivery complaints and ensure attendance thereof
Stakeholder relations management
Advice the municipal manager on critical compliance matters’
Prepare highlevel presentations strategies and implementation; Human resources management; management, internal audit and legal services.
Operationaiize the strategic focuses ofthe Municipal Manage and monitor the implementation by Departments
Assist in monitoring legislative compliance by Departments.
Monitoring the implementation ofCouncl Resolution.
Assist in monitoring the implementation of high level SDBIP by departments.
Provide secretarial function tothe Municipal Manager at high level meetings. office of the Municipal Manager

go to method of application »

Apply via company website ( N / A ) or

www.uthukela.gov.za

 

Matric
Bachelor’s degree in public administration / political science/social science/law or equivalent relevant qualification 
Certificate in Municipal Financial Management Programme (MFMP) or Certificate Programme in Municipal Development Programme (CPMD) as prescribed by National Treasury, Government Gazette No 29967 dated 15 June 2007 or attainment of this competency requirement within 18 months in terms of the Treasury Regulations failing which, the employment contract will terminate automatically within one month after applicable period.
A valid SA Motor Driver’s Licence and own appropriate transport No criminal record
Five [SJ years’ relevant experience at senior management level within local government and;
Have proven successful institutional transformation within public or private sector.    …
Advanced knowledge and understanding of relevant policy and legislation 
Advanced understanding of institutional governance systems and performance management; 
Advanced understanding of council operations and delegation of powers;
Good governance; 
Audit and Risk management establishment and functionality; 
Budget and finance management; Knowledge of Local Government powers and functions, including assignment of national and provincial functions. 
Good knowledge of supply chain management regulations and the Preferential Procurement Policy Framework Act, 2000 (Act No. 5 of 2000); 
Communication, Accountability and ethical conduct; and Knowledge of co-ordination and oversight of all specialised support functions.

Successful candidate will be –

Required to sign an employment contract, Performance agreement and to disclose any financial interests.
Subject to background screening, security vetting and will be subjected to competency assessment.
Comply with the functions of the Municipal Managers as prescribed in section 55 of the Municipal Systems Act 32 of 2000 
Provide and ethical Strategic leadership and management to achieve the vision of the municipality 
Development and management of an economically effective, accountable c:1dministration which is equipped to implement municipality Integrated Development Plan to operate in accordance with the Municipal Performance Management System and to understand need of the community 
Responsible for all income and expenditure of the municipality and all assets, discharge of all liabilities of the municipality as well as proper and diligent compliance with applicable municipal finance management legislation
Management of the provision of services to local communities in a sustainable and equitable manner 
Appointment, training, discipline and effective utilisation of staff as well as promotion of sound labour relations and compliance with applicable labour legislations 
Advise the political structures and political office – bearers of the municipality as well as carrying out their decisions 
Administration and implementation of the municipality by – laws and other legislations 
Exercise any power and performing and duties delegated by the municipal council or by other delegated authorities of the municipality
Facilitate participation by the local community in the municipal affairs of the municipality
Develop and maintain a system for the assessment of the community satisfaction with municipal services
Represent the municipality at provincial and national level 
Performance of any other function that may be assigned by the Municipal Council and as an Accounting Officer

Added Advantage

Relevant Post Graduate Degree
Registration with the relevant professional body

Deadline:30th November,2025

go to method of application »

Apply via company website ( N / A ) or

endumeni.gov.za

 

Responsibilities

Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
We have amazing opportunities for a VAS Administrator to be based in Durban, Kwa-Zulu Natal. Do you think you have what it takes to be our newest Purple Star?
The successful candidate will be responsible for providing TUV and VAS operations support to the Mobile, Retail, Stakeholders team nationally and assist the Value-Added Services department with back-end systems administration. 

You Bring:

Call Centre/ Customer Service/Administration/Marketing Experience.

What You’ll Do For The Brand:

Ensuring that sales figures related to all current and potential Value-added services are recorded accurately and timeously.
Reports on TUV sales including VAS services (airtime, data, electricity, DSTV etc.) related to all stores, branches, and VAS transaction through Kazang promo devices. 
Reporting and maintaining any internally Point of sale devices that may be used within our network for marketing and promotional purposes. This includes data top ups, sales, cash management and reconciliation.
Assist with smooth VAS integrations in branches and Outlets, including Official roll out (Social media platforms.
Project management of full life cycle in terms of rolling our new Value-added Services within our network from inception to production, this includes BRDs, working with various teams for integration, operational and marketing rollout. 
Seek and build leads for new VAS opportunities. Build and maintain a relationship with relevant stakeholders. 
Monitor distributor’s payment terms and ensure they compliant within the terms of the agreement.
Batch creation process (Check all batches created and required documents) in accordance with the company’s internal control process and procedures.
Assist VAS senior team with distributor documentation and all administrative functions.
Ensuring branches are following correct cash up policies and procedures. 
Tracking of shortages and discrepancies at branches and outlets and reconciling or reporting on them.
Assisting with all TUV and VAS promotions, competition and campaigns.
Assisting with branch incentive and other TUV related promotions. 
Roll out and administration of TUV terminals (Holly POS) at branches and outlets. 
Ensuring that all Mobile TUV and VAS terminals have sufficient credit for usage and assign credit based on approval.
Creation of voucher batches for stakeholders Kazang, Blue Label, OneApp, A2Pay etc.
Maintain and update outlet lists and customer information nationally.
Assisting the Hollywood Contact Centre team and other departments with TUV and VAS related queries .
Providing TUV and VAS support to branches and Mobile managers and Review sales with regional team.
Checking airtime balances and topping up accounts.
Suspension and recording of unprinted vouchers.
Liaise and work closely with the operations, audits and finance departments.
Co-ordinate all activities relating to TUV and VAS.
Update TUV and VAS product training material and facilitate training and information sharing on these products 
Provide weekend support for major events or when required and monitor company brand.
Any additional ad hoc duties that may be required from to time.

Apply via company website ( N / A ) or

iagjme.fa.ocs.oraclecloud.com

 

Purpose of Role

Responsible for implementing Group learning pathways and curriculums to build capability across various roles and levels for the subsidiary and organisation.  In addition to local design responsibilities, this role will also be accountable for the effective delivery and facilitation of training interventions across multiple modalities, ensuring meaningful learning experiences and driving behaviour change and performance improvement.

Key Responsibilities 

Conduct in-depth learning needs analyses in consultation with a wide range of stakeholders on all levels. Identify skills gaps, performance challenges, and capability needs across the organisation.
Collaborate with Group Talent Executive team to scope and design organisational learning and development needs.
Implement and embed learning pathways and training in the organisation.
Deliver high-impact learning interventions using a blended learning approach, including in-person facilitation, virtual training, and digital content, to support leadership development, core (soft) skills, and business performance.
Facilitate engaging, high-quality core (soft) skills training sessions that drive behaviour change and performance outcomes. Ensure facilitation is tailored to the audience and aligned with business objectives.
Initiate and manage custom learning and business support initiatives that align with business strategy and drive measurable impact.
Propose and implement new tools, methodologies, and learning solutions that positively influence performance.
Actively contribute to the strategic planning and continuous improvement of the organisational learning solutions.
Use deep learning and development knowledge and experience to shape departmental direction, propose innovative solutions, and align team outputs with strategic business goals.
Track, analyse, and report on the effectiveness and business impact of learning initiatives. Use data and feedback to continuously refine and improve learning solutions.
Leverage AI and other emerging technologies to enhance the design, development, and delivery of learning solutions.
Act as a change agent within the team and organisation by promoting a culture of continuous improvement, experimentation, and future-focused thinking.
Uphold best practices in adult learning, learning design methodologies (e.g., 6Ds, ADDIE), and performance consulting. Ensure learning content and facilitation consistently meet high-quality standards and compliance requirements.
Deliver high quality Annual Capability Plans/ Workplace Skills Planning (WSP for South Africa) and Annual Training Reports.
Oversee and collate the in-market learning & development budgeting process across the organisation.
Develop and deploy annual training plans against learning development budgets.
Embed digital eco-learning systems within the organisation increasing the adoption and use of LinkedIn learning and LMS.
Business partner with Organisational Effectiveness team to deploy learning solutions for business transformation initiatives and strategic projects.
Deliver Graduate, Apprentice, EIT, Internship and Learnerships (South Africa) to support succession planning and he development of a health pipeline of key skills.
Collaborate with Talent Specialists and Organisational specialists to implement leadership programmes (EDP, MDP and SDP) to engage, retain and develop key talent while building a pipeline in support of succession planning.

Experience & Behavioural Competencies Required

Degee in Social Sciences
5 years relevant experience.
Strong interpersonal skills and the ability to consult, influence, and build trusted relationships with diverse internal stakeholders at all levels
Capability to gain quick personal credibility both within and outside the organization.
Ability to identify critical stakeholders and build strong internal and external relationships.
A problem solver with an innovative, resourceful and pragmatic approach.
Excellent written and verbal communication and presentation skills. 
Commercial awareness – Able to demonstrate contribution to maximizing commercial performance though controlling costs and ensuring efficiencies where possible. 
Learning agility.
Influencing skills. 
Bias for action. 
Analytical and high attention to detail.

Closing date
25 Nov 2025 

go to method of application »

Apply via company website ( N / A ) or