Job Description
Main Responsibilities:
Perform inspections, maintenance and repairs on cranes and hoists at varied customer locations, as directed.
Perform a general post repair audit prior to completion of work, documenting that all required safety features are functional or documenting deficiencies and attaching a deficiency tag to the crane.
Document findings and make corrective recommendations to the customer including a written “Safety Notification” of any observed or known safety concerns, if appropriate. Determine customer’s intentions to purchase repairs and advise local service office of actions necessary to sell or complete the repairs.
Consult with customer regarding all repair and safety related issues and discuss recommendations that will assist the customer with improving their material handling applications, prior to leaving job site. Determine items requiring quotation.
Complete and provide proper electronic documentation utilizing the established company digital tools required for each service, obtaining the customer’s signature and acceptance.
Generate sales leads during service calls and report to service office, following established guidelines.
Complete service reports and other required and appropriate documents in a professional, accurate, neat and legible manner and submit same in a timely manner and in accordance with established guidelines.
Maintain regular communication with the service office and Planner, in accordance with established practices.
Maintain all company issued equipment, vehicle and assets in a safe and proper working order. Operate tools, equipment and vehicles in a safe and responsible manner. Notify supervisor of any deficiencies for resolution.
Follow all established safety rules and procedures, including those established by the customer
To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts, Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.
Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
Participate in programs and assessments to improve health and safety in the workplace.
Execute all functions in line with the applicable delegation of authority
Perform other duties as assigned
Qualifications
Key Job Requirements:
Qualification/Education:
Grade 12 (NQF level 4)
Electrical/Millwright trade, where required
Accreditation as Inspector (LMI), where required
Skills & Knowledge:
5 years field service experience
Working technical knowledge of cranes
Fully equipped with SHEQ knowledge and understanding of its legislation
Excellent level of computer literacy on complete Microsoft Office
Behavioural Competencies:
Behaves according to highest ethical standards
Thinks in terms of profit and loss
Anticipates and responds to the needs of customers
Takes responsibility and drives performance
Makes timely, well informed, effective decisions
Builds respect and cooperation and manages conflicts constructively
Models effective two-way communication, including feedback
Strives for continuous learning and self-development
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