Purpose of the Role
To drive revenue and market share within the trauma and arthroplasty portfolio by developing strong clinical and commercial relationships across hospitals, surgeons, and theatre teams.
The role serves as a critical link between the organisation and key stakeholders, ensuring high-quality product support, effective case coverage, and consistent delivery of customer value.
Key Responsibilities
Sales & Business Development
Achieve monthly, quarterly, and annual sales targets within the trauma and arthroplasty product range.
Identify and pursue new business opportunities within private and public healthcare sectors.
Execute strategic sales plans aligned with regional and national objectives.
Conduct well‑planned customer visits, in‑theatre support, and regular follow‑ups on requirements and opportunities.
Clinical & Theatre Support
Provide in-theatre support for trauma and arthroplasty procedures, ensuring safe and effective use of products.
Maintain a thorough understanding of surgical workflows, instrumentation, and implant systems.
Offer technical expertise, troubleshooting, and clinical guidance to surgeons and theatre staff.
Customer Relationship Management
Build and maintain strong, long-term relationships with key opinion leaders, surgeons, nursing staff, procurement, and hospital management.
Anticipate customer needs and proactively offer solutions that enhance clinical outcomes.
Address customer queries and manage complaints in line with company protocols.
Ensure accurate hospital consignment stock management, including monthly stock takes.
Reporting & Administration
Submit sales reports, forecasts, and customer insights in a timely manner.
Report on customer expectations, competitor activity, and market trends.
Manage documentation related to pricing, quotations, and product orders.
Brand Representation
Uphold the organisation’s professional image in all engagements.
Represent the brand at congresses, workshops, and educational events.
Assist with marketing initiatives, product launches, and training activities.
Requirements
Experience
Minimum 2–5 years of sales experience in orthopaedics, ideally trauma and arthroplasty.
Demonstrated success in a theatre-based medical device sales role.
Proven track record of achieving and exceeding sales targets.
Knowledge Required
Strong understanding of trauma and joint replacement procedures.
Theatre protocols and compliance (e.g., CRICE or equivalent).
Product marketing fundamentals.
Understanding of hospital procurement processes.
Skills Required
Excellent interpersonal and communication skills.
Strong clinical aptitude and the ability to interpret medical information.
Ability to build partnerships, network, and influence decision-makers.
Strong organisational skills and the ability to work independently.
Ability to read the room and adapt to high‑pressure, fast‑moving environments.
Attributes Required
Integrity & honesty in all interactions.
Resilience – able to manage rejection, high-pressure environments, and unexpected challenges.
Self‑discipline & self‑management with strong prioritisation skills.
Results-driven mindset with a focus on outcomes and follow‑through.
Proactive / self‑starter who identifies and pursues opportunities without needing supervision.
Customer‑centric approach to product support and service delivery.
Inputs Provided
Product and sales training (internal).
Clinical theatre training.
Customer database and CRM access.
Marketing materials, brochures, and digital assets.
Price lists and sales documentation.
Consignment stock (where applicable).
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