Job Region: Western Cape

WHAT WILL YOU DO?

The responsibility of the retention adviser is to retain clients while offering world class products and services and achieving targets efficiently and professionally. The successful candidate must demonstrate resilience, ambition and enthusiasm as well as passion for their work and Santam.

WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

Retain clients by leveraging persuasive skills to identify and address their needs.
Create opportunities for retention by proactively engaging with clients who have unpaid debit orders.
Reinstating cancelled policies by applying effective persuasion techniques.
Address inquiries and ensure client retention through exceptional customer service.
Educate clients on Santam Direct’s product features, billing processes, service offerings and overall value.
Meet monthly key performance metrics and adhere to workforce management protocols.
Drive marketing campaigns through upselling and cross-selling initiatives.
Research competitive pricing and policy services to provide clients with suitable comparisons and options.
Perform additional duties as required.

QUALIFICATIONS AND EXPERIENCE

RE Qualification
FAIS compliant (150 credits)
3 years’ experience in Personal Lines insurance: Retentions

KNOWLEDGE AND SKILLS

Exceptional negotiation and persuasion abilities
Strong verbal and written communication skills
Excellent interpersonal and networking capabilities
Proven track record of adherence to quality standard and compliance
Strong client service orientation
Ability to thrive under pressure
Sound judgement and decision-making skills
Attention to detail
Self-motivated with a proactive approach
Capability to work independently

COMPETENCIES

Adaptability
Analytical thinking
Results-driven mindset
Conflict resolution
Emotional self-regulation
Strong customer service orientation
Technical proficiency
Time Management
Team collaboration

Apply via company website ( http://www.santam.co.za ) or

careers.sanlamcloud.co.za

 

Job Description

Key Performance Areas

Administration

Attends Provincial meetings and updates meeting minutes
Filters reports from head office and monitors feedback to ensure deadlines are met
Ensures that sufficient refreshments and consumables are ordered.
Updates the Distribution List on the Global Address Book/List.
Controls and updates internal telephone lists.
Co-ordinates the booking of boardrooms and facilities, and invitations to clients for events.
Co-ordinates arrangements for functions, sets up the facilities required and recover payment for facilities.
Ensures that stationery (including welcome packs, promotional items and business cards) are ordered and distributed.
Monitors and manages stock control team.
Ensures staff are appropriately reflected on the organisation structure for distribution of work items to the correct staff/teams

Cost Structure

Focuses on operational initiatives within the relevant Province to contain costs within agreed budgets to influence a continual improvement in the cost/revenue ratio and thereby sustain long-term profit growth
Monitors expenditure and recoveries against budget with emphasis on the containment of controllable costs, and explores opportunities for cost savings
Provides input into controllable costs through involvement in the preparation and compilation of budgets with regard to capital expenditure, operating income and expenditure
Maintains and submits staff expense claims.
Co-ordinates telecom recoveries by ensuring that all telephone costs pertaining to personal calls are recovered on a monthly basis.
Liaises with external vendors (e.g., Dimension Data, Metro file, etc.) to ensure an effective and efficient service is received.
Liaises with the Financial Shared Services (FSS) to ensure that payments and expenses are handled effectively and efficiently.
Maintains and updates the payment register

Infrastructure and Asset Management

Ensures overall operational readiness and efficiency of the Province
Ensures that premises are maintained in terms of housekeeping and general upkeep
Reports incidents when necessary (e.g., carpets, wallpaper, lighting, roof leaks, etc.) and ensures that these are attended to
Logs incidents for non-functioning equipment (fax, photocopier, etc.) via OPS Connect and ensures that these are attended to

Staff Administration

Responsible for housing and control of staff confidential files.
Co-ordinates the leave schedule for the Province in conjunction with the Provincial Head to ensure optimal resource allocation.
Extracts the overdue leave report for the Province and advises the respective line manager to ensure that direct reports take compulsory leave.
Acts as a central point of contact for the required returns and requests for Human Resources information.
Ensures that the relevant posters are displayed in terms of Labour Law requirements (e.g., the Basic Conditions of Employment, etc.).
Ensures that the administration regarding staff changes (e.g., Personnel Record Update / PRUs) is actioned for the relevant department.
Facilitates the completion of necessary documents relating to staff appointments, transfers, resignations and personal computers (PC) licences.
Provides general support to staff regarding Employee Self-Service (ESS) and medical aid issues.
Maintains staff records.
Co-ordinates corporate wear fitting

Qualifications

Grade 12
Relevant tertiary education

Experience

Minimum 2- 3 years basic administration skills

Specialist Skills required:

PC Literate (Microsoft Word, Windows) MS Word, Excel, Outlook Express

Essential requirements:

Must be figure orientated
Ability to communicate effectively verbally and in writing
Must be reliable, trustworthy, and honest
Be in possession of a valid South African driver’s license free of endorsements

Closing Date 09 June 2026

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Apply via company website ( N / A ) or

 

Job Description

Accountabilities    

Ensure seamless transition and flawless service delivery    
Focus on transition with ‘Zero’ impact on service delivery
Focus on efficiencies – leaner, greener and faster                   
Focus on Process stabilization & sustained delivery
Reducing operation costs                  
Make TBP more effective 
Build effective process management system    

Responsibilities

FTE headcount
Revenue from the  BU Vs. Target
Gross Margin for the BU
MEI (Manpower Efficiency Index)

Ensure client satisfaction on all SLA’s and given parameters    

Deliver on client benefits through innovation and improvements 
Create plan to deliver efficiency
Strengthen operational team as well as support functions to minimize leakages
Partner with transformation team for value delivery                                           
Identify transformation opportunities where available    Customer Satisfaction Survey results Vs. Desired
Performance Index
Improvement through Innovation
People management    
Engagement plan for each strata of employees
Focus on employee training and development, esp. wrt to building domain expertise
HIPO engagement initiatives to be reviewed regularly
Cross training and skill enhancement for managing high influx of volume
Support to Line HR and utilize their expertise more from a people engagement and retention perspective
Ensure minimal staff attrition and high levels of engagement    
Employee Attrition Rate
Employee Engagement Surveys
Provide assistance to industry and BU leadership for development of strategies for business development and  process improvements    

Working on Strategic Priorities such as (but not limited to):                                                                                              

Look for opportunities to deliver additional savings for the clients 
Deliver operational efficiency improvements for both EXL and Client
Assistance in business development as and when required
Reduction in Overheads as % of Revenues
Participation  in people development initiatives    
Process improvement
USD value delivered to Client.
USD value delivered to EXL

 MAJOR CHALLENGES

Focus on customer experience as the business is transitioned with zero impact on service delivery 
Partner with HR to build strong people practices, and focus on capacity augmentation to manage volume effectively

KEY DECISIONS

Decisions you make by yourself
Strategic improvement for process delivery 
People/management rationalization

INTERACTIONS

Internal Interaction 
Job Role you need to interact with Internally in the organization to enable success in your day to day work    
Business HR Team
Corporate HR for staffing, internal movement, training, learning and development
Finance Team
Facilities Team
External Interactions 
Job Role you need to interact with outside the organization to enable success in your day to day work    
Clients

DIMENSIONS

Financial Dimensions
Managing the revenue and profitability

Qualifications

Minimum qualification: Matric (Grade 12)
Background screening: Candidates must successfully pass all required background verification checks
Education: A relevant undergraduate or postgraduate degree is preferred
Experience: Minimum of 10 years’ experience within the BPO industry, including a demonstrated track record in a leadership role
Domain expertise: Proven experience within the Insurance domain is essential

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Apply via company website ( N / A ) or

 

Job Description

A reputable property and real estate company is looking for an experienced Rental Consultant with strong sales ability, client relationship management skills, and a passion for the property industry.
The successful candidate will be responsible for rental property transactions, client engagement, marketing initiatives, and market research while delivering excellent customer service in a fast-paced environment. This role is ideal for a results-driven individual with strong communication, administrative, and marketing skills.

Responsibilities:

Assist with client service and relationship management
Manage rental property listings and rental transactions
Conduct property viewings and assist clients throughout the rental process
Develop, implement, and monitor marketing strategies for rental properties
Analyse marketing statistics and adjust strategies to improve performance
Assist with the design and drafting of advertisements and marketing material
Conduct market research and monitor industry trends
Maintain accurate administrative records and workflow processes
Build and maintain strong relationships with landlords and tenants
Utilise Microsoft Office tools for reporting, communication, and administration
Achieve rental and performance targets within set deadlines

Requirements:

Matric Certificate essential
Minimum 3 years’ relevant experience within real estate, rentals, sales, or property management
PPRA Fidelity Fund Certificate / RE4 qualification advantageous
Strong sales and negotiation ability
Excellent interpersonal and client relationship management skills
Good administrative and organisational abilities
Strong understanding of sales and marketing principles
Ability to identify client needs and provide suitable property solutions
Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
Results-driven with a strong performance focus
Must be willing to travel to Johannesburg for onboarding and training
Valid driver’s licence advantageous

Benefits

Salary: negotiable.

Closing Date 27 July 2026

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Apply via company website ( https://rporecruitment.co.za/ ) or

 

Job Summary

This role involves underwriting and renewing short-term insurance policies, evaluating applications, and making informed decisions aligned with company strategy. The underwriter will support clients and brokers, ensure compliance with relevant regulations, maintain accurate documentation, and contribute to continuous process improvements through data analysis.

Responsibilities and Duties

Primary focus on Short-term policy underwriting/renewals
Evaluate insurance applications and renewals
Make informed underwriting decisions aligned with company strategy
Prepare and maintain policy documentation in line with legal standards
Support clients and brokers with underwriting queries, quotations, and renewals
Ensure compliance with industry regulations (FAIS, POPIA, etc.)
Analyse underwriting data and contribute to process improvements

Qualifications and Skills

Matric / Grade 12
2–3 years underwriting experience in insurance
A relevant degree in Finance, Insurance or Business (advantageous)
RE5 certification
Proficient in MS Office suite
Strong analytical and decision-making skills
Excellent communication and interpersonal abilities
Strong organisational skills with attention to detail
Customer-focused with solid problem-solving ability
Ability to work under pressure and meet deadlines

Closing Date 25 June 2026

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Apply via company website ( http://www.twkagri.com ) or

 

Key Responsibilities

Sales & Performance

Achieve and support store monthly sales targets (turnover, units per transaction (UPT), and average transaction value (ATV))
Monitor daily sales performance and provide feedback to the team to improve results
Drive conversion rates through active selling and customer engagement

Team Leadership & People Management

Supervise and support team members to meet individual and team sales KPIs
Conduct on-the-floor coaching and provide regular performance feedback
Assist in managing staff attendance, punctuality, and productivity in line with company standards
Support implementation of performance improvement plans (PIPs) where required

Customer Experience

Ensure delivery of excellent customer service standards aligned to Footgear expectations
Monitor and reduce customer complaints, ensuring resolution within required turnaround times
Drive customer engagement behaviours (greeting, upselling, product knowledge)

Stock Control & Merchandising

Oversee stock accuracy through regular counts and adherence to stock control procedures
Minimize stock loss by maintaining shrinkage within acceptable company thresholds
Ensure visual merchandising standards are implemented and maintained
Drive stock replenishment to ensure product availability and sales optimisation

Store Operations & Compliance

Ensure store is compliant with company policies and procedures requirements
Maintain store standards in line with housekeeping and health & safety guidelines
Support preparation for internal audits and stock takes, ensuring documentation is accurate and up to date
Ensure all cash handling procedures are followed with zero tolerance for variances

Visual Merchandising & Brand Standards

Ensure all visual merchandising is implemented in line with Company guidelines and seasonal campaigns
Monitor and improve product presentation to drive sell-through and customer engagement
Ensure key product lines are positioned to maximise sales performance and visibility
Conduct regular floor walks to identify and correct merchandising gaps
Implement and maintain promotional displays within required timelines
Ensure pricing accuracy and ticketing compliance across all merchandise
Drive team accountability for always maintaining consistent visual standards

Reporting & Administration

Assist with completion of daily, weekly, and monthly store reports (sales, stock, staff performance)
Monitor key store metrics and escalate performance risks
Ensure accurate capturing of data on all relevant systems

Requirements

Matric (Grade 12) preferred
Minimum 2–3 years’ retail experience (supervisory experience advantageous)
Must be computer literate; email & basic Microsoft Office (Word, Outlook, Excel) and comfortable using retail systems (POS)
Strong leadership and team management skills
Strong understanding of retail KPIs (sales, shrinkage, conversion, ATV, UPT)
Ability to work retail hours, including weekends and public holidays
Good Interpersonal skills

Apply via company website ( N / A ) or

footgear.mcidirecthire.com

 

Job Description

The Transport Manager is responsible for overseeing and coordinating the efficient operation of the organisation’s transport and fleet activities. This role ensures the safe, cost-effective, and timely delivery of goods or services while maintaining full compliance with legal, safety, and regulatory requirements.
The Transport Manager will lead and manage drivers, fleet maintenance schedules, route planning, and logistics operations to optimize performance and service delivery. They play a critical role in improving operational efficiency, reducing costs, and ensuring high standards of customer satisfaction.

Duties and Responsibilities:

Manage the day to day transport requirements overseeing a fleet of almost 100 vehicles.
Effective management of a large team of transport controllers, drivers and general workers.
Ensure the controllers are continuously monitoring the fleet at all times and are logistically prepared for all situations.
Ensure that all customer transport requirements are completed timeously.
Accurate daily planning and effective usage of resources.
Implement cost reduction strategies.
Continuously identify areas within the transport department and wider business in which the business can improve, and implementing such improvements.
Liaise with the Human Resources department in respect of any staff related issues that arise.
Provide “on the job” training and guidance when necessary.
Manage the correct application of vehicles to jobs.
Ensure highest possible customer service levels.
Ensure that the fleet is in a roadworthy condition and conforms to company policy and the law in terms of branding and cleanliness.
Ensure legal compliance at all times.
Collaborate with our in-house truck workshop to ensure vehicles are properly maintained and roadworthy
Collaborate with our bin tracking team to ensure all bins and containers are managed properly.
Collaborate with an equivalent team in Johannesburg with regard to long-distance and other transport matters.

Qualifications and Experience:

Grade 12 or equivalent.
Transport-related diploma/degree.
At least 20 years’ experience in the transport field.
At least 10 years’ experience in management of transport controllers and schedulers, a transport control room and fleet of at least 10 vehicles.
Working knowledge of vehicle tracking and transport systems.
A fundamental understanding of the laws governing transport.
A fundamental understanding of Labour Law ( LRA).
Experience with both short and long-haul fleets is preferred.
Knowledge of Cape Town and its roads is preferred.
Good communication skills with management, peers and subordinates.
Decisive thinking with a self-confident approach to dealing with daily situational challenges.
Logical thinking and able to hold your composure during difficult times.
A basic understanding of the working mechanisms of transport vehicles.
Medium to advanced computer skills (MS Word, MS Excel and Microsoft Office).

Apply via company website ( ) or

impacthr.simplify.hr

 

Our client is seeking a skilled and driven Risk Specialist to join their team in Cape Town. The ideal candidate will have 3–7+ years’ experience in risk insurance or financial services, with proven expertise in advising on and servicing life risk products. Applicants should hold a relevant financial qualification, be FAIS compliant, and have (or be able to obtain) product accreditation with major life insurers. Strong technical knowledge, excellent attention to detail, and the ability to build and maintain client relationships are essential, along with proficiency in CRM systems, strong administrative capability, and fluency in both English and Afrikaans.

REQUIREMENTS:

3–7+ years’ experience in risk insurance or financial services.
Grade 12 (Matric).
Relevant financial qualification (e.g., CFP or NQF-aligned qualification).
FAIS compliant for providing risk advice.
Product accreditation with major life insurers (or willingness or ability to obtain).
Proven experience in advising on and servicing life risk products.
Proficient in Microsoft Office.
Computer literate and technologically savvy.
Experience working with a CRM system (e.g., XPlan).
Valid driver’s license.
Fluent in verbal and written English and Afrikaans.
Strong technical knowledge of risk products and structuring.
Excellent client relationship management and communication skills.
High attention to detail with strong administrative accuracy.
Ability to work independently and within a team.
Strong compliance awareness and commitment to ethical standard

DUTIES:
Client Servicing & Relationship Management:

Take ownership of an allocated portfolio of risk clients.
Provide ongoing policy servicing, including reviews, amendments, and claims support.
Ensure all clients are serviced in accordance with FAIS requirements.
Act as the primary point of contact for all risk-related client queries.

Risk Advice & Policy Structuring:

Provide appropriate risk advice across life, disability, severe illness, and income protection products.
Conduct needs analyses and ensures suitable product recommendations.
Assist Wealth Advisors and Wealth Specialists with risk planning for their clients.
Identify gaps in client cover and recommend appropriate solutions.

Integration of Merger Business:

Assist with the onboarding and integration of risk books from merger partners.
Review existing policies to ensure relevance, competitiveness, and compliance.
Engage with clients from acquired books to establish ongoing relationships.

Insurer & Stakeholder Engagement:

Liaise with life insurers regarding underwriting, policy servicing, and claims.
Maintain strong relationships with key product providers.
Ensure accreditation requirements with relevant insurers are maintained.

Compliance & Administration:

Ensure all advice and servicing activities comply with FAIS and internal compliance standards.
Maintain accurate and up-to-date client records on Xplan or relevant CRM systems.
Assist with audit requirements and provide necessary documentation when required.

Business Development & Growth:

Identify opportunities to grow the risk book within the existing client base.
Support Wealth Advisors in cross-selling risk solutions.
 

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Apply via company website ( ) or

 

The successful candidates will be responsible for:

Co-leading the professional operational structure of the party.
Designing the structure of the party’s operations to enable the implementation of its strategy.
Reporting regularly to the Chair of Federal Council and the Federal Leader, and the party’s political leadership structures, on the execution of the party’s strategy.
Co-leading the recruitment process of senior staff.
Ensuring the executive team develops and delivers annual plans in each area of operations.
With the relevant stakeholders, developing and delivering the party’s election campaigns, after approval by the Federal Leader, Chair of Federal Council and Federal Council.
Ensuring a budget is developed each year, and for each election, to give effect to the strategy of the party.

Please submit your application by 04 June 2026 to be considered for this role, noting that any application that does not include the required or correct documentation, will not be considered.

Requirements

Minimum requirements:

Tertiary qualification in Politics, Law, Policy, Administration or similar
Experience in a senior management role
Extensive experience in political campaigning
Experience in financial management
Experience in stakeholder engagement
Experience in market research (advantageous)
Intimate knowledge of the DA Constitution
Intimate knowledge of DA Policy
Computer literacy
Valid driver’s license and access to a vehicle for business use

Apply via company website ( N / A ) or

da.mcidirecthire.com