What will you do?
Responsible for the assessing and processing of claims.
May supervise other Non-Motor Assessors.
May also investigate repair and settlement of claims.
Qualification and Experience
Grade 12 with 1 to 2 years related experience.
What will make you successful in this role?
Key Responsibilities
On-Site Claims Assessment and Reporting
Attend scheduled site visits to inspect and assess property damage in residential or commercial buildings.
Evaluate the scope of damage, validate the cause of loss, and determine necessary repair or replacement work.
Take detailed notes, photographs, and measurements as part of the field report.
Engage with policyholders, builders, or contractors to clarify details and verify estimates.
Produce accurate reports and make recommendations on claim settlements in line with policy cover.
Customer Service
Interact with clients during site visits in a professional and empathetic manner.
Clearly explain assessment outcomes, next steps, and answer any queries.
Ensure policyholders feel supported and informed throughout the claims process.
Compliance & Documentation
Ensure all assessments comply with regulatory requirements, health and safety standards, and company procedures.
Submit comprehensive field reports, photos, and supporting documentation in a timely manner via the claims system.
Collaboration
Work closely with internal assessors, claims handlers, and technical teams.
Escalate complex or high-value claims for peer review or senior input.
Provide expert guidance or second opinions to the wider claims team where required.
Deliverables
Conduct on-site assessments within SLA and travel guidelines.
Ensure accuracy, fairness, and policy-aligned decision-making in all claim outcomes.
Maintain high levels of client satisfaction.
Contribute to cost-effective claims resolution and reduction of claims leakage.
Uphold a professional company image during all field visits.
Competencies
Technical Acumen: Strong understanding of construction, building regulations, and insurance assessment.
Attention to Detail: Accurate site inspections, damage documentation, and cost validation.
Communication Skills: Clear, empathetic, and professional interactions with clients and contractors
Problem Solving: Ability to identify issues on-site and recommend practical, policy-compliant resolutions.
Customer Focus: Committed to supporting clients through property-related loss events.
Time & Route Management: Ability to efficiently plan and manage daily travel and assessment schedules.
Team Collaboration: Cooperative approach with claims colleagues and external stakeholders
Knowledge and Skills
Assessing and processing of claims
Manage settlement of claims
Reporting and Administration
Basic Client engagements and consultations
Personal Attributes
Interpersonal savvy – Contributing independently
Decision quality – Contributing independently
Action orientated – Contributing independently
Optimises work processes – Contributing independently
Apply via company website ( ) or
careers.sanlamcloud.co.za