Job Region: Free State

  • Human Resources Officer Channel Lead: Pick n Pay Group Logistics Manager Field Marketer Continuous Improvement Advisor

    Job Advert Summary    

    To provide support and manage processes relating to remuneration, payroll auditing and other general HR functions.                                                                                  

    Requirements    

    National Diploma / Degree in the relevant field
    3 -5 payroll/ auditing experience
    2 -3 yrs in a HR generalist function
    3-5 years’ experience in working with Senior Management
    Experience working in a Production, Warehouse, Sales Environment, advantageous
    Business English: Fluent
    Computer literacy (Intermediate)

    Competencies    

    Proactive and action orientated
    Clear and sound reasoning ability
    Maintains high standards
    Business acumen
    Collaborate with others to achieve a common objective
    Ability to plan and organize
    Strong analytical skills
    Ability to apply numerical principles
    Interpersonal effectiveness
    Customer orientated
    Communicates effectively
    Acts with honesty and consistency

    Duties and Responsibilities    
    PROCESS EMPLOYEE BENEFIT ADMINISTRATION

    Capture all employee additions, amendments, terminations and claims on service provider portals
    Verify records on supplier portals and keep internal claim and other recordkeeping up to date
    Submit group scheme claims, home loan applications, medical aid withdrawals and membership changes, disability and death claims via email correspondence
    Capture deduction changes on payroll and ensure that employer contributions and payroll deductions are processed accurately and timeously
    Assist with required communication and administration to ensure successful finalisation of all employee queries
    Assist with the processing of conversions, administration and communication with employees on pensioners’ payroll
    Assist to distribute and collate communication and documentation to and from branch HR departments
    Assist with the compilation and storage of records, reports, and documentation in accordance with legislative requirements eg. POPIA and Pensions Act

    PROCESS PAYROLL INPUT

    Capture input on payroll system for respective branches and third parties
    Perform calculations according to input received and capture input in the systems
    Ensure master data integrity and accuracy of payroll data/records (electronic & manual)
    Control input by checking dummy payslips for accuracy in order to rectify if necessary and process in payroll
    Assist with required communication and support to ensure successful resolution of all payroll queries
    Provide support to branches and assist employees and HR users with payroll and system related queries
    Provide assistance with the packing and shipping of monthly employee payslips and other branch documentation

    SUPPORT INTERNAL AND EXTERNAL AUDIT PROCESSES  

    Perform system and payroll data audits (electronic & employee files) to ensure Employee Master data integrity  
    Collate, verify, track and provide feedback to branches on all monthly audits  
    Support payroll, HR and Systems teams with annual payroll processes (external auditors)  

    PERFORM RECRUITMENT, SELECTION AND PLACEMENT FUNCTIONS?

    Assist line management in the appointment of personnel?
    Ensure positions are budgeted and approved before filling
    Compile job advertisements on Neptune
    Complete initial screening of candidates, conduct interviews and assessments
    Appoint personnel in line with set EE objectives and targets?
    Process appointment via Clover Connect and complete take-on/promotional documentation
    Conduct and oversee on-boarding of new employees
    Coordinate training and development process
    Obtain training and development needs
    Ensure accurate administration of all training interventions on Clover Connect
    Provide logistical support in terms of training and development
    Report on training activities
    Present training on specific topics

    ASSIST IN MANAGING EMPLOYEE RELATIONS?

    Provide support on employee relations matters?
    Facilitate disciplinary hearings, grievances and ensure compliance to procedures?
    Assist line management in resolving people issues?
    Ensure all processes and actions are recorded on the system

    PROVIDE GENERAL ADMINISTRATIVE SUPPORT  

    Assist with the preparation and publishing of policies and communications to stakeholder
    Arrange and distribute medical aid cards and medical aid bags to members 
    Assist with all Benefit, HR Admin and Payrollteam members when required  
    Prepare presentations and ad-hoc reports upon request 
    Provide accurate management information upon request 
    Provide any general administrative assistance required with projects and ad-hoc requests 

    Deadline:10th February,2026

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  • Regional Human Capital Business Partner Branch Manager – Potchefstroom Branch Manager – Orange Farm Financial Planner : Blue Ocean Port Elizabeth Party Due Diligence Consultant – 12 Months Fixed Term Contract Support Assistant: High Performance Centre (PG 7/8) SanlamConnect East Coast Region :Umhlanga

    What will you do?

    This role is responsible for supporting the business unit in all human capital matters, including implementing the human capital plans and programmes that support the management of talent within the business unit where it operates.
    The role needs to operate between business and human capital, focusing on meeting the business unit people needs, while ensuring compliance with regulations and adherence to Sanlam’s HC policies and processes.

    What will make you successful in this role?

    This role is required to operate at a tactical level, dealing with difficult and somewhat complex challenges under limited oversight, but leveraging of existing frameworks, policies, guidelines, and practices to address those challenges.
    The role is required to influence decision-making related to people matters at business unit level and leverage of the HC network to deliver on the business needs.

    These are the key outcomes expected from this role:

    Be a trusted advisor to the business and managers on all people matters.
    Support the business in their people needs, including talent acquisition, talent management and development, performance management, rewards, and recognition.
    Drive awareness and understanding of Sanlam’s people strategy, policies and practices and ensure adherence to HC frameworks and guidelines.
    Ensure regulatory compliance across the people practices.
    Be an agent of change and support the implementation of change and transformation programmes across the business unit.
    Accountable for all reporting, analytics and measurement related to HC in the business unit.

    Key Deliverables:

    Business partnering

    Act as a trusted liaison between business and human capital, by having a good understanding of the business and how it generates value for the various stakeholders and broad experience and understanding of human capital practices and disciplines, to provide sound advice to business and managers on how to drive engagement and performance of their people, leveraging of Sanlam’s people practices and policies.

    Strategy execution

    Support the Human Capital Strategy execution at business unit level, by contributing and monitoring the implementation of the HC plans.

    Policy implementation:

    Keep abreast of all Human Capital policies and policy changes and ensure that business and employees are aware and have a good understanding of the Sanlam HC policies, driving and monitoring adherence to policies.
    Regularly engage with business to understand the effectiveness of HC policies in the business unit and provide recommendations to Human Capital leadership on policy changes/enhancements that will better support the business and talent management.

    Transformation and change

    Drive the implementation of diversity & inclusion, transformation and change processes and plans, engaging with business to get buy-in and facilitate the change and transformation processes.
    Act as a change and transformation champion to the business unit, monitoring the progress and effectiveness of the programmes, plans and processes and providing regular feedback and updates to HC Leadership and CoEs.

    Compliance

    Ensure adherence to labour regulations and legislation, by engaging with business on a regular basis to create awareness of regulatory requirements, monitoring compliance across the different human capital processes and taking action either directly or through escalation in case of non-compliance.

    Talent acquisition and onboarding

    Drive the talent acquisition process, from business need identification, role and candidate profiling to candidate sourcing and selection.
    Leverage Sanlam’s job architecture and talent acquisition frameworks and assessment tools to ensure business needs are met, in terms of skills, capabilities and fit.
    Support business in onboarding new employees, to ensure a smooth integration within the business unit and awareness and understanding of the Sanlam’s employee value proposition, rewards and benefits programmes, people processes and policies.

    Talent management

    Drive the execution of leadership and development programmes, namely programmes for new talent (internships, graduates, bursaries, youth), development, upskilling and reskilling programmes, including, but not limited to, leadership skills, skills of the future, soft skills, technical skills, product training, by: facilitating the programme execution processes; engaging with the Talent and L&D CoEs to ensure training content is curated and available on the training platforms; liaising and coordinating training through external providers; and monitoring the execution and effectiveness of implemented programmes.
    Facilitate the talent management and review processes, as well as career and performance management processes with business, in line with the defined frameworks and guidelines, to ensure that the processes are completed effectively and talent identification, classification and performance is done in adherence to Sanlam’s talent and performance frameworks.

    Analytics and reporting

    Provide data and insights to both business and Human Capital leadership and CoEs, by analyzing relevant data across the different HC processes and programmes, combined with an understanding of trends across the industry, market and global talent practices.
    Compile reports that highlight any areas of concern or opportunities for improvement.

    Qualification and Experience

    Degree in Human Resources Management or related field,  with at least 5 years related experience
    Labour Law/LLB post-graduate qualification will be advantageous

    Knowledge and Skills

    Tactical level knowledge and experience in the following core areas:

    Sound experience in the Human Capital generalist roles in a corporate environment, preferably in insurance (high volume sales), including, but not limited to, talent acquisition, performance management, skills development, learning & development, and employee relations.
    Proven experience as a change agent and/or in supporting transformation initiatives.
    Reasonable understanding and relevant experience with local regulations and labour legislation, including, but not limited to, Employment Equity, Labour Relations, Basic Conditions of Employment and Skills Development.
    Basic understanding of remuneration and benefits concepts and practices in the market, gained through previous experience or training.
    Good business acumen and financial acumen, developed in prior experience in business partnering roles, to quickly grasp how business generates revenue and value.
    Relevant experience in matrix organizations and engaging with different levels within the organization, enabled by a good networking and influencing skills and good organizational awareness.
    Technological savvy, to efficiently leverage of Sanlam’s systems and tools, as well as to extract relevant data and information.

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  • Financial Advisor – Central (Bloemfonten) Branch Manager- Uitenhage Human Capital Business Partner Financial Advisor – Cape City Senior Data Warehouse Developer Digital Product Owner Financial Adviser — Limpopo South Financial Adviser — Limpopo North Group: Snr IT Risk Management – Momentum Group Coordination Client Due Diligence Administrator

    Role Purpose    

    Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.

    Requirements    

    Matric/ N4 Equivalent Qualification.
    FAIS requirements based on DOFA date
    Relevant regulatory examinations if you are already working in the financial services industry.
    1 – 2 years’ experience for individuals with undergraduate degree (preferred)
    2 – 3 years in a Sales environment
    Strong computer literacy skills
    Fluency in English

    Duties & Responsibilities    

    Engage with prospect clients to understand their financial needs.
    Sell products that align with the clients’ financial requirements.
    Accurately record client information and sales details
    Achieve targets related to production, quality and conversion.
    Comply with legislative regulations and adhere to all compliance requirements.

    Competencies    

    Verbally fluent
    Numerical reasoning ability
    Be able to plan and manage their time.
    Self-reliant
    Be resilient (drive, determination, risk tolerance, bounce back after setbacks)
    Manage relationships well.
    Demonstrate sales behaviors (deal with difficult clients, competitive, achieving, persistent).
    Be entrepreneurial (set ambitious, targets, self-reliant, financial prosperity in high-risk environment, autonomy)

    Closing Date    

    2026/02/28

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  • Shop Assistant / Cashier -1x Clicks Fleurdal Pharmacist Assistant QPB x2 – Clicks Featherbrook Wellness Assistant – Clicks Northridge Mall Shop Assistant / Cashier – Village Walk Newcastle Shop Assistant / Cashier -1x Bayswater Beauty Assistant – Clicks Theku Plaza Pharmacist Assistant QPB – Clicks Hout Bay Store Development Project Coordinator Store Manager (Large) – Clicks BT Ngebs

    Introduction

    To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

    Job description

    Job Objectives:

    To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
    To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
    To ensure the safe handling of cash at all times.
    To proactively promote the Clicks’ clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
    To make customers aware of promotions in order to positively affect sales and to ensure customers “feel good and pay less”.
    To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
    To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
    To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
    To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

    Knowledge:

    Basic maths calculations
    Retail/FMCG background and understanding of merchandising and promotions principles
    Understanding of stock management procedures 
    Knowledge of customer service excellence

    Skills:

    Planning and organising skills
    Problem-solving skills
    Strong customer orientation
    Good communication skills
    Computer literacy
    Numeracy skills

    Competencies:

    Essential:

    Relating and networking
    Following instructions and procedures
    Delivering Results and Meeting Customer Expectations

    Desirable:

    Working with people
    Persuading and Influencing
    Planning and Organising
    Coping with Pressures and Setbacks

    Minimum requirements

    Experience:

    Desirable: experience in a customer facing role within a retail/FMCG store operations environment

    Education:

    Essential: Grade 12
    Desirable: Maths 50% and English 50% at Grade 12 level

    Apply by: 6 February 2026

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  • Manager: Branch| Auto Pedigree| Parys Sales Representative: Vehicles| Auto Pedigree | Parys Manager: Service at Motus BMW (Multifranchise George) Sales Representative: Used Vehicles (Nissan Centurion) Specialist: Technician – Service Trainee: Sales Administrator: Service Advisor (Non-Technical) (Toyota Bryanston) Workshop Manager Finance Executive – Western Cape Apprentice Level One (Renault Fourways) Sales Representative: New Vehicles (Toyota Bryanston) Supervisor: Foreman Regional Financial Manager – George, Western Cape Regional Financial Manager – Cape Town Area Manager: Parts (Toyota Strydom Park)

    Job Description: 

    Auto Pedigree is looking for an experienced Manager: Branch based at our Parys branch. This position is an ideal opportunity for someone eager to make use of their leadership, business acumen and operations management experience to drive the achievement of branch performance targets and advance Auto Pedigree’s business interest in the area. 

    Position Overview: 

    The purpose of this position is ensuring that the branch maximizes gross profit and unit sales, Rand sales and 2nd gross targets are met

    Minimum Experience:

    3-5 years relevant experience

    Minimum Qualification: 

    Grade 12 
    NCA 

    Minimum Requirements:

    A valid Driver’s License.  
    Computer literate  
    Some understanding of the compliance governing the retail industry would be an advantage. 
    Help develop a culture for professional collaboration, team building, consensus building, and conflict resolution. 
    Knowledge of the area most spoken languages an advantage. 

    Job Outputs:

    Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met. 
    Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to. 
    Stock and Asset Management – ensuring that stock and cash is managed accordingly. 
    Communicating all procedural requirements to Branch personnel and ensuring implementation thereof. 
    Ensuring that required reports are forwarded timeously. 
    Meeting with all staff at least once a month to discuss the following: o Month end results Local marketing activities.  Business opportunities. Weaknesses and ways to counter them. 
    Ensuring that all F&I administrative functions and compliance are efficiently carried out by Branch personnel. 
    Ensuring that all Branch staff are trained on internal courses as well as on the job training to maximize efficiency and productivity  
    Carrying out performance appraisals as required. 

    Skills and Personal Attributes: 

    Business and operations management. 
    Excellent sales and marketing skills. 
    Good report writing skills. 
    Customer and sales management. 
    Personnel management skills 
    Time Management skills  
    Planning, monitoring, evaluation and reporting. 
    Managerial competence 
    Ability to effectively communicate goals, objectives, problems and solutions to staff and management. 
    Negotiation skills 
    An understanding of Auto Pedigree products and services. 
    Sound knowledge of business and accounting principles.  
    Ability to comprehend stock balance, asset and ledger reports. 
    Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment. 
    Committed
    Professional
    Resilient 
    Honesty and integrity in all business dealings. 
    Well groomed  
    Energetic. 

    Closing Date 11 February 2026

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  • Techxpert (Part-Time) Salesperson- Welkom Techxpert- Thohoyandou Salesperson(Fixed Term Contract) Techxpert (Part-Time)- Hartbeespoort Salesperson- Centurion Branch Manager Cellular Consultant Stock Clerk (Fixed Term Contract) Cellular Consultant (Fixed Term)

    Job Description

    Introduction: We are looking for an experienced Technician with vast knowledge of maintenance systems and technical processes. The ideal candidate will use their skillset to assist in the improvement of our productivity and help make our technical systems more efficient.

    Minimum requirements:

    Matric, COMPTIA A Certified (Essentials and Core); Valid Driver’s License; (N advantageous)
    Selling skills and ability to close a sale
    Interpersonal skills
    Verbal and written communication
    External and internal networking
    Communication
    Trouble shooting
    Stress Management
    Conflict Management
    Technical knowledge of IT hardware components and repair thereof
    Technical knowledge and experience of software installations
    Networking systems knowledge advantageous
    Excellent MS Office skills
    Knowledge of Incredible Connection and Pepkor Lifestyle policies, practices, processes and systems
    Sound understanding of IC company vision & objectives
    Thorough understanding of IC branch structure and networks
    Thorough understanding of relevant processes and work systems
    Target driven
    Self management
    Integrity & Values
    Attention to detail
    Personal development
    Customer centricity
    Personal resilience

     Closing Date 13 February 2026

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  • District Director (x1 posts) Reference No : H/D/4/2026 Electrical Engineer (x1 posts) Reference No : H/E/2/2026 Electrical Engineer (x1 posts) Reference No : H/E/1/2026 Electrical Engineer (x1 posts) Reference No : H/E/1/2026 Engineering Production (x1 posts) Engineering Technician (x1 posts) Health Facility Planner (x1 posts) Internal Auditor (x4 posts) Mechanical Engineering (x1 posts) Reference No : M/H/7/2026 Mechanical Engineering (x1 posts) Reference No : M/H/8/2026 Medical Officer (x1 posts) Medical Officer: Grade 1-3 (x2 posts) Reference No : M/H/6/2026 Medical Officer: Grade 1-3 (x1 posts) Reference No : M/H/5/2026 Medical Officer: Grade 1-3 (x1 posts) Reference No : M/H//2/2026 Medical Orthotist and Prosthetist (x1 posts) Medical Physicist (x3 posts) Medical Physicist Intern (x4 posts) Monitoring and Evaluation (x1 posts) Reference No : H/M/7/2026 Monitoring and Evaluation (x1 posts) Reference No : h/m/8/2026 Operational Manager Nursing: PN-B3 (x1 posts) Operational Manager(Primary Health Care) (x1 posts) Optometrist (x1 posts) Orthopedic Footwear Technician (x1 posts) Pharmacist (x1 posts) Reference No : CORP/P/1/2026 Pharmacist (x1 posts) Reference No : TM/P/1/2026 Pharmacist (x1 posts) Reference No : UAH/P/1/2026 Pharmacist (x1 posts) Reference No : ER/P/1/2026 Pharmacist (x1 posts) Reference No : H/P/2/2026 Pharmacist (x1 posts) Reference No : H/P/4/2026 Professional Nurse (Specialty ) (x1 posts)

    Requirements:

    Matric plus an undergraduate qualification NQF 7 in a clinical related field as recognized by SAQA. Post graduate degree in Clinical/Administrative field (NQF 8) recognized by SAQA. At least 5 years’ appropriate/recognizable experience at middle management/ senior management level, preferably in the health sector. Successfully completed SMS Pre-entry programme (Nyukela) and obtained a certificate. A valid drivers’ license.

    Knowledge and Skills:

    Knowledge of Health policies, management of health information, Occupational Health and Safety Act, Patient Rights Charter, Batho-Pele principles, Public Service Regulations, Labour Relations Act, Disciplinary Code and Procedure, Grievance Procedures, Treasury Regulations and Financial Systems, Public Health Systems.

    Skills:

    Leadership, organizational, decision-making and problem-solving abilities within the limit of public sector and institutional policy framework. Interpersonal skills including public relations, negotiating, conflict handling. Financial and budgetary knowledge pertaining to the relevant resources under management. Computer skills in basic programmes. Good communication skills, presentation skills.

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  • Audio Visual Imaging Producer: Lesedi FM Drama Producer: RSG Commissioning Editor: Religion Head: Sales Innovation Commissioning Editor: Education

    Main purpose of position

    To conceptualize, produce and deliver high quality Seasonal, Generic, Programme Specific and Campaign Specific multi-platform Imaging Material  & Promos in line with the station’s sound and feel, programme briefs, campaign briefs and programming & marketing strategies.

    DUTIES AND RESPONSIBILITIES:

    BUSINESS OPERATIONAL EFFECIENCY

    Conceptualize, script,  and produce cutting edge, high quality, generic, seasonal and thematic Station Imaging (jingles, promos, and one-liners)
    Prepare/compile briefs for station’s brand and imaging campaigns.
    Identify relevant voices in order to produce unique and up-to-date station imaging.
    Receive bookings and prepare for recordings, ensuring all equipment, facilities and resources are available for production, according to production specifications
    Assist in the planning, preparation, logistical arrangements and production of station promos
    Effective recording of productions, ensuring the optimal mix of all the sound for broadcast, recording and sound reinforcement, in order to optimally deliver on the production needs and requirements.
    Continually monitor the technical quality of recording, ensuring optimal quality of broadcast and adherence to broadcasting standards.
    Timeous and accurate administration of production procedures, ensuring adherence to operational standards.
    Effective monitoring of technical quality and reporting of faults, in order to resolve any technical problems.
    Advise and assist on appropriate aspects, limitations, alternatives and utilisation of equipment to minimise mistakes and optimise and enhance product.
    Provide advice on aspects of quality control, in order to ensure superior quality of broadcasts.
    Assess and evaluate new equipment and provide feedback on relevance and suitability.
    Effective execution of daily administrative tasks to assist with the effective functionality of the section

    REPORTING AND ADMINISTRATION

    Execute administrative procedures necessary for the smooth running of the business unit. 
    Ensure timeous studio bookings to ensure delivery of promo materials according to agreed timelines
    Create and manage production schedules for recording of promos, liners and other imaging elements.
    Ensure effective informal and on-the-job training for interns and junior employees to ensure a competent staff compliment.
    Provide weekly and monthly imaging Reports, highlighting key milestones, challenges and achievements

    STAKEHOLDER MANAGEMENT

    Communicate with internal and external stakeholders regularly to ensure timeous delivery of Imaging and promo materials as per brief.
    Maintain close working relationships with producers and production teams to ensure optimal delivery of generic and programme specific imaging.
     Facilitate and manage meetings with my production teams to go through creative briefs and generate creative concepts, angles and ideas for various show promos and Imaging. 
    Engage with internal content contributors (News & CAFF, Sport  and Commercial Enterprises)  and go through various plans for the monthly content plans for imaging and promo alignment.

    INHERENT/MINIMUM REQUIREMENTS

    QUALIFICATIONS

    National Diploma (NQF Level 6) in sound engineering or related discipline

     
    EXPERIENCE

    4 years’ experience in broadcasting environment of which 2 years should be in radio technical production.

    KNOWLEDGE

    Proficiency in recording and editing software ( i.e pro tools, audacity, adobe etc).
    Above average experience and knowledge of broadcasting production technology and digital media application
    Above average proficiency of the Sesotho and English languages (spoken and written) is essential
    Ability and willingness to work under pressure and on short notice 
    Good research skills and ability to apply research information
    Knowledge of popular music, and current affairs will be an advantage

    Deadline:8th February,2026

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  • 1823 nGAP Lecturer: Built Environment (Health & Safety Management) 893 Senior Director: Estates and Infrastructure (P4) 1754 Lecturer: Civil Engineering

    Main tasks

    Teaching, learning & assessment
    Student evaluation
    Research
    Administration
    Control and organisation
    Community service

    Subject field(s)

    Environmental Safety Management 
    Fundamentals of Industrial Hygiene 
    Construction Ergonomics

    Minimum Qualification, Knowledge and/or Experience

    A relevant master ’s-level degree (i.e. M Tech/MSc/NQF 9 or equivalent) in Health and Safety Management or Environmental Health (specialising in construction health and safety management).
    An average of 70% or above in the highest degree.
    At least two years’ teaching/lecturing/industry experience relevant to the subject fields.

    Desired Qualification, Knowledge and/or Experience

    Evidence of progress towards a Doctoral degree specialising in construction health and safety management.
    Any acknowledged publication, research, innovation or creative output in construction health and safety management.
    Affiliation with SACPCMP.

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  • Operations Manager – Free State Senior Store Manager – Bethlehem Senior Store Manager – Bloemfontein Brand Manager Payroll Adminstrator

    ROLE PURPOSE

    The Operations Manager is responsible for implementing and maintaining the Operations Management System across all allocated stores. The role focuses on driving sustainable profitability, operational excellence, brand compliance, and people development, while ensuring all Standard Operating Procedures (SOPs), food safety standards, and service benchmarks are consistently achieved.

    KEY RESPONSIBILITIES

    Operational Performance & Profitability

    Manage and support all operational issues across allocated stores.
    Drive turnover growth, customer count growth, gross profit, and profitability performance in line with benchmarks.
    Ensure effective cost control, including food cost, labour, and operational expenses.
    Monitor and improve service efficiency including all performance-based metrics.

    SOP, Quality & Compliance

    Ensure Food Quality always remains the primary focus.
    Ensure strict adherence to all SOPs, policies, and operational standards.
    Maintain brand audit, food safety audit, and mystery shopper scores above required minimum benchmarks.
    Ensure food safety compliance, hygiene standards, equipment servicing, and corrective actions are consistently implemented.
    Monitor and action audit outcomes, compliance risks, and operational gaps.

    People Management & Leadership

    Plan, organise, lead, and control store management and teams to meet or exceed performance targets.
    Coach, mentor, and develop Store Managers and teams to improve performance and capability.
    Drive engagement, reduce voluntary staff and management turnover, and build high-performing teams.
    Ensure training, onboarding, and performance management processes are executed effectively.

    Customer Experience & Brand Standards

    Ensure high levels of customer satisfaction across all channels.
    Monitor customer complaints, ensure timely resolution, and implement corrective actions.
    Drive positive digital ratings, QR survey participation, and Net Promoter Score performance as well as all Customer experience metrics.
    Uphold and reinforce Pedros’ leadership principles, values, High performance and customer obsession culture.

    Reporting, Administration & Communication

    Prepare, analyse and review weekly and monthly operational reports.
    Ensure accurate reporting on KPIs, audits, financial performance, and action plans.
    Maintain effective communication with stores, management, and support teams.
    Support execution of marketing plans, promotions, and operational initiatives.

    KEY PERFORMANCE INDICATORS (KPIs)

    The Operations Manager will be measured against, but not limited to:

    Like-on-like turnover and customer growth
    EBITDA and gross profit % targets
    Brand audit, food safety audit, and mystery shopper scores
    Service speed (SOS, drive-thru, delivery metrics)
    Customer complaints ratio and digital ratings
    Staff and management turnover rates
    Delivery aggregator uptime and performance

    QUALIFICATIONS & EXPERIENCE

    Qualification in Operations, Marketing, Business Development, or Business Administration
    Franchise and/or Corporate Store experience
    GAAP / Micros system experience
    Minimum 2 years’ experience as a multi store operator or similar role
    Proven experience managing multi-site operations in a high-volume environment

    TECHNICAL & BEHAVIOURAL COMPETENCIES

    Technical Skills

    Strong operational and financial acumen
    Ability to manage quality control and SOP compliance
    Proven ability to achieve sales, GP%, and profitability targets
    Advanced MS Office skills
    Strong reporting and analytical capability

    Behavioural Skills

    Excellent communication and interpersonal skills
    Strong leadership and people management ability
    High Emotional understanding (EQ)
    Ability to work under pressure and manage multiple priorities
    High attention to detail
    Ability to work autonomously and collaboratively
    Strong problem-solving and decision-making skills

    ADDITIONAL REQUIREMENTS

    Valid driver’s licence
    Own vehicle (preferred)
    Willingness to travel regularly within the region
    Availability to support operational requirements outside standard hours when required

    Closing Date 13 February 2026

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