Job Region: Gauteng

  • Demand Planning Manager Project Manager: Commercial Sales Team Lead

    Key Purpose

    The Demand Planning Manager leads the national demand forecasting process, ensuring an accurate, aligned forecast that supports commercial, financial, and supply chain planning. The role improves forecast accuracy, manages demand risks and scenarios, enables effective IBP cycles, and develops a high-performing Demand Planning team.

    Key Duties & Responsibilities    
    Key Outcome

    Demand Forecasting and Consensus Building

    Own the national volume forecast across all categories, channels, and time horizons.
    Lead monthly demand review cycles in alignment with the IBP process.
    Work cross-functionally to build consensus between Commercial, Finance, and Supply Chain

    Forecast Accuracy and Continuous Improvement

    Analyse forecast performance, identify root causes of inaccuracies, and lead corrective action initiatives.
    Drive continuous improvement in forecast accuracy through analytics, collaboration, and enhanced process discipline.
    Implement forecast segmentation, lifecycle planning, and event-based adjustment best practices.

    Process and System Enablement

    Ensure adherence to a structured demand planning calendar and governance framework.
    Leverage statistical models, system-generated forecasts, and market intelligence to produce robust projections.
    Champion the use of  demand planning system across all users.

    Leadership and People Development

    Lead, coach, and mentor Demand Planners, ensuring role clarity, capability development, and performance excellence.
    Set clear objectives, provide regular feedback, and support career development for team members.
    Foster a high-performance, collaborative culture within the demand planning function.

    Scenario and Risk Management

    Lead the modeling of demand scenarios in response to promotional activity, pricing shifts, customer initiatives, or market disruption.
    Provide early warnings on risks and opportunities, with actionable mitigation plans.
    Accountable for volume alignment across financial, commercial, and operational functions.

    Stakeholder Engagement and Communication

    Partner with Commercial and Finance teams to align forecast with revenue targets and market dynamics.
    Represent the demand function in Integrated Business Planning (IBP) forums and executive reviews.
    Present forecast insights, key drivers, and forecast accuracy metrics clearly to senior leadership.

    Skills, Experience & Education    
    Education

    Minimum: Bachelor’s degree in Supply Chain, Business, Statistics, Economics, related field
    Preferred: Honours or postgraduate qualification in Demand Planning, Operations Research, or Commercial Strategy

    Experience

    6–8 years’ experience in demand planning or forecasting within FMCG or manufacturing
    Proven success in cross-functional planning environments (Commercial, Finance, Manufacturing)
    Demonstrated impact on forecast improvement and planning process enhancement
    Experience in integrated IBP cycles
    Demonstrated experience leading and developing demand planning teams, including setting objectives, coaching performance, and building capability.

    Skills

    Strong statistical forecasting and analytical capabilities
    Expertise in SAP, Blue Yonder or similar demand planning platforms
    Advanced proficiency in Excel; Power BI or Tableau is a plus
    Understanding of market dynamics, promotional planning, and product lifecycle management
    Skilled in presenting data-driven insights and engaging cross-functional teams
    Familiarity with commercial planning processes and their integration with supply chain
    Strong influential, communication, facilitation, and coaching skills
    Proven people leadership skills, with the ability to coach, develop, and performance-manage Demand Planners.

    Deadline:1st March,2026

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    Apply via company website ( http://www.coca-cola.co.za ) or

     

  • Senior Secretary Senior Administrative Officer Administrative Officer Executive Secretary to the Group Head: Group Legal and Secretariat Services Legal Administrative Officer Director: Contract Advisory and Management Deputy Director: Market Facility Management Director: Court Administration Committee Secretary Deputy Director: EXCO Secretariat Building Control Professional Functional Head: Building Control Office Administrative Officer Building Surveyor (Building Inspections) Support Services Officer

    Appointment requirements

    Grade 12 plus secretarial qualification or training
    At least two years’ relevant secretarial experience
    Computer literacy
    Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

    Primary functions

    Render a secretarial function
    Screen enquiries and complaints telephonically
    Render a comprehensive dairy management function
    Coordinate all visitors
    Respond to various invitations received within the office
    Keep management informed regarding social events
    Coordinate travel arrangements for meetings and workshops
    Liaise with internal and external entities
    Render an office administration and management function
    Render a telephone and reception service
    Render a typing function
    Ensure meeting arrangements

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    Apply via company website ( http://www.tshwane.gov.za ) or

     

  • Senior Facilities Manager Building Management System (BMS) Specialist Buyer

    ROLE PURPOSE

    To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA.

    MAIN OUTPUTS

    Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
    Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
    Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
    Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
    Ensure timeous sign-off and variance explanations on P&L’s
    Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
    Manage back to back SLA agreements with suppliers and contractors
    Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
    Assist in the management of FM projects and provide technical support, where applicable
    Demonstrate and instill effective adherence to processes on infrastructure maintenance
    Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
    Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
    Building strategic relationships both internally and externally
    Provide monthly reports and feedback on continued compliance to the SLA
    Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure 12
    Ensure timeous processing of invoices
    Building strategic relationships both internally and externally
    Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
    Ensure timeous processing of invoices
    Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
    Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
    Responsible for training, coaching, mentoring & development of subordinate employees

    QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE

    The applicant must meet the following requirements:

    National Diploma/Degree: Engineering, Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
    Matric (Senior Certificate)
    Valid Drivers License
    8yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
    Facilities Management, CRM, Property Management, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
    Knowledge of OHS Act, ISO 9001 Quality Management Systems, Property Law & Contractual Law
    Result

    FUNDAMENTAL COMPETENCIES

    Result Oriented
    Attentive to Detail
    Stress Tolerant
    Good Written Communication
    Customer/Client Focused
    Ability to deal with ambiguity
    Interactive Reasoning
    Planning & Scheduling
    Teamwork & Partnering
    Relationship Building
    Good Listening Skills
    Excellent Oral Communication

    Deadline:2nd March,2026

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    Apply via company website ( N / A ) or

     

  • HR Generalist

    Job Description

    We are seeking an experienced and driven HR Generalist to join our team. This role is responsible for the full HR function, including recruitment, employee relations, compliance, talent management, and HR administration. The successful candidate will play a key role in fostering a professional, productive, and positive work environment aligned with business objectives.

    Key Responsibilities

    HR Administration

    Manage appointments, terminations, exit interviews, and all related documentation
    Coordinate and present the HR onboarding programme
    Maintain accurate HR data and ensure compliance with legislation
    Provide guidance to managers and employees on HR policies and procedures
    Maintain and update organisational structures and organograms
    Compile and submit statutory reports in line with South African legislation

    Employee Relations

    Advise managers on disciplinary processes, grievances, and incapacity matters
    Ensure compliance with labour legislation and best practice
    Represent the organisation at the CCMA
    Coordinate employee wellness initiatives

    Recruitment & Talent Management

    Manage end-to-end recruitment and selection processes
    Conduct interviews and make hiring recommendations
    Oversee probation reviews and performance management processes
    Drive succession planning and employment equity initiatives
    Support change management projects aligned to business goals

    Minimum Requirements

    Grade 12 (Matric)
    Bachelor’s Degree in Human Resource Management or related qualification
    Minimum 7 years’ experience in an HR Generalist or HR Management role
    Strong knowledge of South African labour legislation
    Experience representing an employer at CCMA
    Excellent communication and stakeholder management skills

    Apply via company website ( N / A ) or

    bx.simplify.hr

     

  • Maintenance Artisan: Millwright Cold Storage Stock Administrator Pharmacist Assistant (Post-Basic) – Secunda

    Role Description

    Routine Maintenance & Repairs:

    Conduct inspections and perform repairs to store infrastructure and equipment.
    Diagnose faults and implement effective solutions to restore functionality.
    Install or replace components as needed to maintain operational standards.
    Test and verify equipment performance following maintenance activities.
    Identify recurring issues and recommend long-term corrective actions.

    Preventive Maintenance:

    Execute scheduled preventive maintenance tasks across all relevant equipment and infrastructure.
    Maintain accurate records of inspections, repairs, and parts of usage.
    Monitor performance trends to anticipate potential failures.
    Proactively replace worn or damaged parts to prevent breakdowns.
    Ensure adherence to maintenance guidelines and standards.

    Emergency Response:

    Respond promptly to maintenance-related emergencies to minimize operational disruptions.
    Escalate complex issues to the appropriate supervisor or manager.
    Apply temporary solutions when necessary to maintain continuity of operations.
    Communicate effectively with relevant stakeholders during emergency situations.
    Document emergency interventions for future reference and analysis.

    General Maintenance Support:

    Assist with a variety of general maintenance tasks across the facility.
    Support layout changes by relocating or installing equipment and fixtures.
    Perform minor building repairs and upkeep activities.
    Collaborate with team members to ensure overall facility maintenance.
    Provide guidance and support to junior team members when required.

    Inventory & Tool Management:

    Maintain inventory of maintenance supplies and tools to support scheduled and emergency tasks.
    Ensure proper handling, storage, and upkeep of tools and equipment.
    Monitor usage of spare parts and initiate restocking when necessary.
    Verify functionality and safety of tools prior to use.
    Implement systems to ensure accountability and prevent loss or damage.

    Safety Compliance:

    Adhere to all safety regulations and protocols during maintenance activities.
    Use appropriate Personal Protective Equipment (PPE) and promote a safety-conscious work environment.
    Conduct safety checks on equipment before and after maintenance.
    Report hazards and unsafe conditions promptly to management.
    Participate in regular safety training and drills.

    Qualifications

    Trade certification in relevant field – (essential).
    Solid understanding of relevant maintenance systems – (essential).
    Basic knowledge of other maintenance disciplines (electrical, HVAC, etc.) – essential.

    Experience

    2 years’ experience in maintenance within an industrial manufacturing environment – (essential).

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  • Solutions Architect – Data Protection 1st Line Assurance Engineer

    ROLE PURPOSE

    The Solutions Architect Data Protection builds and integrates information systems that meet specific business needs. The primary duties include providing strategic guidance in the development process, making technical decisions regarding solutions and explaining how they will impact on the client’s organization. 
    The Solutions Architect Data Protection requires the ability to bridge the gap between business requirements and implementation of technology solutions. You will have an agile mindset willing to push the boundaries of current conventional thinking for architecture design, you will have experience of developing proof of concepts and mindful of market drivers, first mover advantage and not be constrained against existing systems, infrastructure or ways of working.
    You will also translate the business strategy into concrete solutions and design and execute a set of solution blueprints that support that strategy. You will evaluate all technology options, assess impact on the wider business or customer processes working with both business and IT stakeholders.
     The Solution Architect Data Protection will support lines of business in developing and implementing solutions strategies and roadmaps to ensure a comprehensive and integrated client ICT ecosystems.

    ROLE REQUIREMENT
    Solution Design & Architecture

    Ensure architectural designs comply with Nexio standards, security policies, integration patterns, and technology strategies.
    Produce architecture diagrams, high-level designs (HLDs), low-level designs (LLDs), and solution documentation.
    Assess solution feasibility, cost, scalability, performance, and operational impact of proposed solutions.
    Creating and leading IT system integration processes to meet the client’s organizational needs
    Conducting evaluations of the client’s system architecture and collaborating with stakeholders to improve the designs
    Performing continuous research on emerging technologies to stay updated with the best alternatives and to improve the existing architecture for clients
    Create and maintain ICT Solutions and Systems Maps of the future state
    Own the representation of both current and future state of technology products
    Define and document systems interfaces, data and infrastructure from a conceptual, logical and technical basis.
    Creation, analysis and maintenance of As-Is and To-Be processes and systems.
    Translation of business and functional requirements into solutions design.
    Root cause analysis of client business issues and problems.
    Evaluate technologies and systems for relevance and feasibility to the needs of the client’s solution end state.
    Stakeholder management.
    Building of custom solutions.
    Lead the design and development of innovative solutions aligned with client business objectives/milestones/deliverables.
    Provide architectural guidance and technical leadership to delivery teams.
    Collaborate with stakeholders to understand requirements and translate them into technical solutions.
    Proactively identify risks and issues and implement mitigation strategies as needed.
    Analyze the existing solution landscape, creating and maintain a roadmap for each solution, identifying technical debt and to provide recommendations for improvements
    Liaise and manage the architecture deliverables from 3rd parties, such as partners, distributors, and OEM vendors.
    Working collaboratively with Senior Management on solutions roadmaps and the development of new products and services with a technical design authority framework
    Keep abreast of technology trends and advancement capturing relevant content to influence systems design decisions
    Other key areas will be the management and enhancements to the architecture of existing systems to ensure they remain performant and cost efficient.

    Pre-Sales & Client Engagement

    Support sales and commercial teams with technical input, scoping, solution presentations, and RFP/RFI responses.
    Conduct technical workshops with clients to understand problems, business drivers, and desired outcomes.
    Provide authoritative solution recommendations based on industry best practice and emerging technologies.

    Governance, Quality Assurance & Design Authority

    Participate in Architecture Review Boards and ensure proposed solutions meet enterprise architectural standards.
    Provide technical oversight during implementation to ensure alignment to the approved solution design.
    Identify technical risks and mitigations across proposed solutions and implementation roadmaps.
    Maintain solution integrity, quality, and compliance across design, build, test, and transition activities.

    Continuous Improvement & Innovation

    Stay current with industry trends, emerging technologies, and vendor roadmaps.
    Recommend improvements to existing architecture, service models, toolsets, and integration frameworks.
    Contribute to the BU roadmap and assist in developing standards, frameworks, and reference architectures.
    Mentor engineering teams on architecture principles, best practices, and solution design methodologies.

    Additional Information:

    Individuals at this level have fully developed knowledge of the business, technology, marketplace and clients.
    Is recognized as an expert in own area within the organization
    Interprets internal or external business issues and recommends best practices. Provides technical guidance to more junior levels of staff
    Able to build strong interpersonal relationships with peers, brand leaders, and other senior management throughout the company
    Able to be a “big picture” thinker
    Encouraging to team and staff; able to mentor and lead
    Excellent verbal and written communication skills
    Able to align multiple strategies and ideas
    Confident in producing and presenting work

    TECHNICAL / PROFESSIONAL COMPETENCIES

    Strong understanding of ICT solution architecture principles and frameworks.
    Expertise in designing solutions across infrastructure, networks, cloud, and security.
    Ability to develop HLDs, LLDs, solution blueprints, and integration specifications.
    Financial and commercial awareness related to solution costing and architecture decisions.
    Experience working with multi-vendor technologies such as ICT Solution technologies, Infrastructure technologies, Data Protection technologies (Cohesity, Commvault, Veeam), and Cloud technologies.
    Ability to drive innovation and continuous improvement.
    Experience of prototyping and demonstrating potential solution outcomes.
    Proven experience in designing pragmatic solutions to solve real-world problems that take account of what is possible in a given timeframe.
    Ability to technically assess 3rd-Party solutions.
    Ability to quickly assimilate and understand technical details and new technologies.

    QUALIFICATIONS & EXPERIENCE

    National Diploma or Degree in Information Technology, Engineering, Computer Science or Equivalent.
    Postgraduate qualification in Technology, Architecture, or Cloud advantageous.
    7+ years’ experience in solution architecture, including solution analysis, development and architecture with leadership, general management, operational responsibility in a large corporate/public sector organization.
    Experience in solution analysis, development and architecture for the development, implementation and maintenance/enhancements of ICT systems within the corporate/public sector
    Experience in solution design and modelling including Solution design translating business requirements into proposed solutions within both the existing and planned future ICT landscape, Conceptual solution models; Logical solution models; Physical solution models; and Solution architecture documentation describing the design and models.

    LEADERSHIP COMPETENCY REQUIREMENTS

    Excellent verbal and written communication.
    Well organised, structured approach to work
    Ability to delegate efficiently.
    Extensive industry knowledge with an eye on the future.
    Diplomacy And Patience
    People Skills
    Strategic Thinking
    Listening
    The Ability to Execute the Vision of the Company

    Deadline:13th March,2026

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    Apply via company website ( N / A ) or

     

  • Senior Full Stack Developer_6 Month Fixed Term Contract

    Purpose of the Role:

    We are seeking a highly skilled Senior Full Stack Developer to design, develop, and maintain enterprise-grade applications across an Angular front end and Java or.NET backend. The ideal candidate will have strong experience in modern design patterns, relational databases, and Azure cloud services, with a proven track record in DevOps and CI/CD practices.

    Key Responsibilities:

    Application Development

    Design, develop, and maintain scalable web applications using:
    Angular for front-end development
    Java (Spring Boot) or .NET (ASP.NET Core) for backend services
    Build reusable, testable, and efficient code
    Implement responsive UI/UX aligned with modern design standards
    Integrate APIs, microservices, and third-party systems

    Architecture & Design

    Apply software engineering best practices and design patterns (e.g., MVC, SOLID, Clean Architecture)
    Participate in system architecture and technical design decisions
    Ensure performance, security, and scalability of solutions

    Database & Data Management

    Design and optimize relational databases
    Write efficient SQL queries, stored procedures, and data models
    Perform performance tuning and indexing strategies

    Cloud & DevOps

    Develop and deploy applications on Microsoft Azure
    Implement and maintain CI/CD pipelines using Azure DevOps
    Manage infrastructure as code where applicable
    Monitor application performance and reliability

    Quality & Governance

    Conduct code reviews and mentor junior developers
    Implement automated testing (unit, integration, end-to-end)
    Ensure adherence to security and compliance standards
    Document technical solutions and processes

    Required Skills & Experience:

    Technical Stack

    Front End: Angular (latest versions preferred), TypeScript, HTML5, CSS3
    Back End:
    Java (Spring Boot) or
    NET Core / ASP.NET Core (C#)
    RESTful API design and development

    Database

    Strong SQL skills (e.g., SQL Server, PostgreSQL, MySQL)
    Data modeling and performance tuning

    Cloud & DevOps

    Microsoft Azure services (App Services, Functions, Storage, Key Vault, etc.)
    Azure DevOps CI/CD pipelines
    Platform as a Service (PaaS) – advantageous

    Engineering Practices

    Design patterns and clean coding principles
    Microservices architecture experience (preferred)
    Version control (Git)

    Experience Requirements

    7+ years of full stack development experience
    Proven experience delivering enterprise-scale applications
    Experience working in Agile/Scrum environments

    Soft Skills

    Strong problem-solving and analytical thinking
    Excellent communication skills
    Ability to lead technical discussions and mentor others
    Self-driven with high ownership and accountability

    Apply via company website ( N / A ) or

    redefine.simplify.hr

     

  • National Administrator -Midrand Internship National Administrator Junior Branch Manager – South Coast Branch Manager- Durban North Hybrid Sales Consultant -South Coast Mechanic- George Financial Accountant Area Manager Branch Armed Response Manager- Durban North General Manager Human Capital Receptionist Branch Administrator – Witbank Project Administrator – FSG UIF Investigator Junior Claims Administrator Motorbike Drivers Bookkeeper Order To Cash Clerk Branch Administrator – Roodeport Hybrid Sales Consultants – Johannesburg South Key Account Manager Retail Site Manager Compliance Manager -Shopping Centre Tactical Team Branch Administration Supervisor Payroll Clerk

    Role Purpose

    The National Administrator provides highlevel administrative, operational, and coordination support across national offices. This role ensures smooth execution of national projects, reporting, compliance processes, and communication between regional branches and head office. The position requires strong organisation skills, attention to detail, and the ability to manage multiple priorities in a fastpaced environment. 

    Key Responsibilities
    Administrative Support 

    Provide comprehensive administrative support to the national management team. 
    Prepare correspondence, presentations, minutes, and reports as required. 
    Maintain national filing, documentation systems, and recordkeeping protocols. 
    Manage calendars, appointments, and national meeting schedules. 
    ADHOC 

    Operational Coordination 

    Coordinate activities between branches, regional managers, and national stakeholders. 
    Assist with national project rollout, tracking progress, and ensuring deadlines are met. 
    Support operational reporting: daily, weekly, monthly, and adhoc reports. 
    Maintain up-to-date national databases, trackers, and dashboards. 

    Communication & Liaison 

    Act as a central point of contact for national enquiries. 
    Facilitate communication between head office and regional teams. 
    Draft and distribute national memos, announcements, and communications. 

    Compliance & Governance 

    Ensure national documentation aligns with internal policies and regulatory requirements. 
    Assist in audit preparation and provide required supporting documentation. 
    Track compliance submissions from regional offices and follow up on outstanding items. 

    Data & Reporting 

    Compile accurate reports for management decisionmaking. 
    Analyse data trends, identify gaps, and raise concerns to national leadership. 
    Maintain KPI dashboards and ensure branch submissions are accurate and on time. 
    War Documents.  
    Standardisation of the WAR document format, ensuring all data is pulled from the same approved reports and sources. 
    Incorporation of Product KPI data into the WAR documents where possible to ensure consistency and accurate reporting.  

    Meeting Coordination 

    Schedule national meetings, compile agendas, attend, and take detailed minutes. 
    Follow up on action items and ensure deadlines are adhered to. 
    Arrange logistics (venues, virtual links, documentation, catering if required). 

    Requirements
    Qualifications 

    Matric / Grade 12 (essential). 
    Diploma or certificate in Office Administration, Business Administration, or similar (advantageous). 

    Experience 

    3–5 years’ experience in an administrative or coordinator role. 
    Experience working with national or multibranch environments (advantageous). 
    Experience in the security/operations industry an advantage (can be added if needed). 

    Skills & Competencies 

    Strong administrative and organisational skills. 
    Excellent communication skills (written and verbal). 
    High level of accuracy and attention to detail. 
    Proficient in MS Office (Excel, Word, Outlook, PowerPoint). 
    Ability to handle confidential information professionally. 
    Strong problem-solving and timemanagement abilities. 
    Ability to work under pressure and meet deadlines. 
    Professional and customer-focused approach. 

    Personal Attributes

    Proactive and self driven. 
    Reliable and consistent. 
    Strong interpersonal skills. 
    Solution oriented mindset. 
    Ability to work independently and as part of a national team. 

    Key Performance Indicators (KPIs)

    Accuracy and timeliness of reports and documentation. 
    Compliance submissions completed and maintained. 
    Efficient coordination of national activities. 
    Effective communication and followthrough on action items. 
    High quality administrative support to leadership. 

    Deadline:9th March,2026

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    Apply via company website ( N / A ) or

     

  • Service Provider Manager – Sandton Service Provider Manager – Western Cape

    Relationship Management

    To direct, plan and implement a Vet and Pet Service Provider Network strategy to contribute towards the achievement of the company’s sales objectives (including blister packs)
    Prospecting for new clients
    Cultivate long-term customer relationships in order to promote and reinforce the client’s value proposition
    Obtain complete knowledge of competitor products and markets
    Technical knowledge of industry and best practices
    Attend brand and marketing events as the Brand Ambassador for the Company as and when required;
    Assist with the Stock control and running of the Onepet Store

    New Business Development

    Promote and detail products and services to Vet Network and related stakeholders (includes end-users, veterinarians and veterinary clinics, co-ops, distributors and wholesalers);
    Identify opportunities for growth within the Vet and Pet Service Provider Network;
    Promote the Referral program with vets and practice owners.
    Referral Card Stock and Distribution
    Manage active participation list and ensure the Onecard has been correctly allocated.
    Create a WhatsApp group for each vet practice to encourage participation in the Referral program.
    Distribute and maintain A5 QR Code Counter scanners at each referrer and monthly testing of links to ensure they are working.
    Conduct daily check-in with sales team on how your vet leads are performing. If leads are not converting, provide feedback to vets / reception of the relevant practice.

    Administration and Reporting

    Maintain up-to-date record keeping and administration Be available and willing to assist with any additional tasks and projects, as required by the department.
    Weekly reporting to management
    Provide insight into the service and sales aspects to position our brand in a uniformed manner throughout the business;  
    Consolidation of sales and leads from the unique referral URL links to be completed weekly, on Thursdays, prior to payment to participants.
    Ensure referrer conversion list is sent timeously for payment.
    Collection and daily reminders of Referrals either via Whatsapp or a physical referral card.
    Keep track of your referrals to submit to your manager, to verify prior to payment of any commission due.

    Work collaboratively

    Build a culture of respect and understanding across the organisation
    Recognise outcomes which resulted from effective collaboration between teams
    Build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
    Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

    Self-Management

    Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
    Demonstrate consistent application of internal procedures
    Plan and prioritise, demonstrating abilities to manage competing demands
    Demonstrate abilities to anticipate and manage change
    Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

    Requirements

    Minimum Academic, Professional Qualifications & Experience required for this position

    Grade 12;
    Ability to Speak English and Afrikaans – essential
    Minimum 4 years’ experience in sales/relationship management environment
    Experience in Pet / Health Insurance environment advantageous
    Meet FAIS fit and Proper requirements
    Own vehicle essential

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    Apply via company website ( N / A ) or

     

  • Customer Services Consultant

    RESPONSIBILITIES

    Customer Management (External and Internal)

    Help manage customers by carrying out standard activities and provide solutions for first call resolution and completion of customer request and executed according to the required standard.

    Customer Needs & Analysis

    Ask questions and probe for clarity to gathers relevant information to assist in resolving customer request.

    Up-sell Customer Propositions

    Identify the products or services that best meet the customer’s stated needs, explain the selection to the customer, and influence the customer to make a purchase.

    Correspondence

    Respond to routine requests using telephonic conversation or emails and to more unusual requests by editing templates to create customised responses (internal and external).

    Operational Compliance

    Develop working knowledge of the organisation’s policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.

    Administration

    Update policy information e.g change of address, change policy holder details, banking details and attend to the customer request on a range of policy related issues. Provide best practice support to customers on the administration process requirements and other departmental systems, in line with claims policy, rules and SLAs.

    Personal Capability Building

    Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

    Work Scheduling and Operational Compliance

    Work according to an assigned schedule.
    Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.

    Requirements

    EDUCATION

    General Education

    Matric / Grade 12/ SAQA Accredited Equivalent (Essential)
    Regulatory exam 5(Advantageous)
    Class of Business (Advantageous) Customer Service certificate/or related qualification(Advantageous)

    EXPERIENCE

    General Experience

    2 or more years customer service experience (Essential)
    1 year call centre experience in financial services industry (Advantageous)

    Apply via company website ( www.nfosa.co.za ) or

    1life.mcidirecthire.com