Primary Purpose of the Job
To provide specialist support to ensure that utility recovery ratios are accurate and optimised and to take responsibility for billing, query, financial and supplier management for their assigned portfolio.
Key Performance Areas (KPA’s)
To review recovery ratios ensuring that ratios are maintained and optimised where possible (monthly review of utility management performance reporting for each property flagging potential issues with service providers and internal stakeholders).
To ensure the optimal and accurate recovery tariff allocation in line with Redefine’s agreed billing methodologies.
To review the accurate allocation of supply, metering and expenses to consumers and ensure all consumption is accounted for.
To ensure all tenant and billing related queries are addressed timeously.
To provide specialist and/or technical support related to utility management to property management teams where needed.
To track utility management service provider performance to ensure services are delivered as per service level agreements and address and resolve non-performance.
To assist Property Administration with technical query resolution.
To ensure that all recovery liability information remain up-to-date and is timeously provided to the service provider by the relevant departments.
To ensure the accurate allocation of recoveries (based on liability information) by the appointed utility management service provider.
To prepare and provide monthly performance reporting to the business.
To interact with utility analyst to understand improvement opportunities.
Requirements
A solid understanding of:
Utility management (especially within the context of recovery of utilities within multi-tenanted properties).
Metering and verification principles.
Electrical distribution systems and energy fundamentals.
Municipal utility tariffs.
Regulatory principles and requirements about the supply and recovery of electricity, water and sewer services.
Knowledge of:
Electricity, water and waste management principles.
Qualifications
Senior Certificate (with Mathematics and Accounts as a subject preferred).
Tertiary qualification beneficial.
Additional qualifications or certifications relevant to the industry beneficial.
Experience
At least 3 years’ experience of utility management (within the property sector preferred).
Proficiencies
Proficiency in Microsoft applications, especially Microsoft Excel (working with pivot tables and large data sets)
Strong financial and analytical skills.
Vendor management skills.
Competencies
Analysing and Interpreting – Applying expertise and technology.
Applies specialist and detailed technical expertise; Develops job knowledge and expertise through continual professional development; Shares expertise and knowledge with others; Uses technology to achieve work objectives; Demonstrates appropriate physical coordination and endurance, manual skill, spatial awareness and dexterity; Demonstrates an understanding of different organisational departments and functions.
Analysing and Interpreting – Analysis
Analyses of numerical data, verbal data and all other sources of information; Breaks information into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be a part of a much larger system.
Organising and Executing – Planning and Organising
Sets clearly defined objectives; Plans activities and projects well in advance and takes account of possible changing circumstances; Manages time effectively; Identifies and organises resources needed to accomplish tasks; Monitors performance against deadlines and milestones.
Organising and Executing – Delivering Results and Meeting Customer Expectations
Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Monitors and maintains quality and productivity; Works in a systematic, methodical and orderly way; consistently achieves project goals
Deadline:4th March,2026
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