Job Region: Western Cape

Job Summary

To assist the Marketing and Communications team with general marketing and administrative functions, reporting to the Marketing & Communications Manager. This is a technical and administrative role, which requires strong organizational skills as well as an understanding of branding and marketing

KEY ROLE RESPONSIBILITIES (this list is not exhaustive):

Databases:

Maintain and compile all outlet databases and securely share for upload to Global CRM team.

Reviews & Feedback:

Respond to all online reviews, queries and comments for all outlets, maintaining a 100% response rate.
Field general marketing and CSR enquiries.

Press:

Track, file and save all coverage for the Resort and all outlets.
Compile all press clippings and submit on Smartsheet monthly.
Assistance with profiling, uploading and input to Sales Force for all hosted media
Assistance with booking itineraries and coordinating stays for media guests
Assistance with monthly reporting for the Resort and as required by Global Office.
Share marketing highlights deck on monthly basis to the Resort including all marketing and comms activity including events, advertising, clippings, media hosting, etc.

Content:

Update and maintain third party website content and news (Virtuoso, Signature, Traveller made, Leonardo, Wetu, FHR, Amex, Skylark, Atta etc)
Assist with content uploading for Box and Bams
Updating of all price lists and menus across all platforms e.g. Dine plan etc.
Update all content on all external websites on which we appear – listings or other.
Update all online channels and listings, with the assistance of the team.
Assist with images and copy for 3rd party websites, including Dine plan.
Assist with image and copy checking.
Update Google Content, with assistance from team
Assist with all RFPs.
Quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions
Load offer sheets and other forms for global office
Complete comp requests, and other forms/documents for internal processes
Ensure all media accommodation bookings are correctly processed.
Assist in itinerary creation, coordination and sharing for press trips.
Ensure all marketing initiatives and collateral are distributed to all relevant colleagues timeously.
Sourcing of various gifting and décor options
Maintain stock levels of all collateral and gifting – within marketings control.
Coordination of all Festive Décor – Xmas and NY
Assist with the organising of events and hosting as required.

Admin:

Load offer sheets and other forms for global office
Complete comp requests, and other forms/documents for internal processes
Assist in the scheduling of all marketing calendars: advertising, listings, editorial etc.
Assist in budget management.
Assist with procurement and Iscala
Assist with all quotes, vendor apps, invoicing, POs, payments, and other procurement/accounts functions.
Keep track of all listings and memberships and manage these.
Assistance in the maintenance of all online channels and listings
Update all content on all external websites on which we appear – listings or other.
Update all online channels and listings, with the assistance of the team.
Acquire databases from each outlet, clean, update, save and send to global – monthly.
Marketing and Market research
Assist in the sourcing of gifting and décor and samples.
Assist in prepping gifts and media packs.
Assist with the organising of all events and hosting.
Manage and track all contracts.
Ensure all media accommodation bookings are correctly processed.
Attend operational and other resort meetings on behalf of marketing and report back.
Monthly: Report on all marketing measurables: google analytics, social, digital campaigns etc

General:

Act as Brand Custodian for One&Only Cape Town
Perform other duties as assigned by Director S&M or Manager Marketing & PR
Ensure global office, PR agencies and RSO are always in the loops of your projects, work, and initiatives – when relevant
Assist with the delivery and implementation of marketing/communication plan to deliver resort objectives.
Assist in the conceptualisation and implementation of all marketing and PR initiatives for the departmental goal of generating and retaining business and revenue.
Ensure the measurement of performance/success of marketing activity against clear objectives/goals/targets.
Identify opportunities for engagement and improvement.
Creative thinking and idea generation
Ensure revenue generation activities are always prioritised.
Ensure all OOCT communications and collateral matches brand positioning, is strategically correct, and is brand compliant.
Act with a degree of independence as liaison with both internal and external clients. Handle clients’ requests and complaints as appropriate.
Support sales source market development with marketing and pr activities

SKILLS

Tertiary Qualification 
At least 1 year experience
Excellent English communication skills – verbal and written 
Must have their “finger on the pulse” of what is trending – both worldwide and locally 
Ability to manage multiple projects in a fast-paced environment, and comfortable, confident and enthusiastic when working with tight deadlines
High-level understanding of Adobe Acrobat, Salesforce, PowerPoint and Excel.
Excellent attention to detail and accuracy 
Must have own transport 
Organised, responsible and solutions orientated  
Proven communication, project management, and organisational skills.
Proven ability to work effectively within a cross-departmental team
Must be a strong self-starter as well as an effective team player
Passion, Integrity, Energy and idea generating initiatives.
Hospitality and luxury experience is a bonus.
Attention to detail
 

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Description

Required to perform various SMV/Flight line duties including, but not limited to:

Conduct line maintenance inspections;
Ensure quality is built in on Pre-Flight, Post Flight and transit inspections performed;
Performing routine and non-routine inspections and maintenance on aircraft to ensure they meet the highest safety and operational standards;
Conduct routine inspections on various mechanical systems on the aircraft;
Conduct fault finding and rectify based on the fault;
Perform A-checks including weekly service checks;
Perform thorough daily inspections of the aircraft to identify any potential issues or defects;
Conduct necessary maintenance tasks to ensure the airworthiness of the aircraft;
Adhere to established maintenance procedures and safety standards;
All activities must be properly recorded and signed off as per SACAA requirements ensuring that all the required legal aspects are compiled with;
Health and safety requirements must always be compiled with to ensure personal and other personnel safety, fire and accident / incident preventions;
Ensure that the work area, equipment, and tooling are properly maintained and safe prior to starting any job to prevent accidents or incidents to aircraft and staff;
Maintain the highest quality and standard of inspections;
Apply analytical thinking and troubleshooting techniques to identify root causes and implement effective solutions;
Communicate clearly and professionally to ensure smooth workflow and timely completion of maintenance tasks.

Requirements

Grade 12 or Equivalent;
Minimum of 15 years aviation experience;
Line and SVM experience;
Previous experience working on B737-400 and 800;
Licensed AME with a SACAA A & C License on B737; 300/400/500/800;
Willingness to work shifts, weekends and on public holidays;
Must be available and willing to travel at short notice, both locally and internationally;
Valid South-African passport holder.

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Minimum Requirements

Valid Driver’s Licence.
Valid Professional Driving Permit (PDP).
Proven experience operating both manual and automatic transmission vehicles safely.
Excellent verbal and written communication skills.
Professional command of the English language.
Strong customer service orientation.
Ability to plan, prioritize, and remain calm under pressure.
Demonstrates integrity and consistently acts in the best interests of the company.
Collaborative team player.
Flexibility to work shifts, weekends, and public holidays.

Duties and Responsibilities

Adhere to all company policies, procedures, and Standard Operating Procedures (SOPs).
Provide outstanding guest service by responding promptly to guest requests and demonstrating a strong commitment to customer satisfaction.
Maintain the professional appearance and cleanliness of the Front Office area, in line with company standards.
Assist guests during arrival and departure, including handling luggage with care.
Safely transport guests and/or company packages to and from specified destinations.
Park and retrieve vehicles efficiently while ensuring guest satisfaction and vehicle safety.
Operate all assigned vehicles (manual and automatic) responsibly and safely at all times.
Stay informed about daily hotel events, VIP and group arrivals, and prepare accordingly.
Assist with escorting and rooming guests upon arrival when required.
Coordinate with Duty Managers to arrange taxi services for guests.
Ensure the secure handling and storage of guest luggage, and issue luggage tags as needed.
Learn and use guest names to deliver a personalized service experience.
Address guest inquiries and resolve concerns where possible; escalate unresolved issues to Reception.
Be familiar with the names, roles, and locations of all members of the Management team.
Complete all end-of-shift duties as per company procedures.
Perform additional tasks as directed by management.

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JOB DESCRIPTION

A Learning & Development Manager is responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience while support management on proper policies and procedures.

What will I be doing?

As a Learning & Development Manager, you are responsible for organising, delivering, and evaluating training programs to deliver an excellent staff experience. An HR Training Officer will also be required to support and advise management on proper policies and procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:
Support and advise Managers on proper policies and procedures
Support the hotel with departmental training requirements
Organise, deliver, and evaluate training programmes as required
Manage succession planning with senior managers during the bi-annual appraisal process
Manage employee relations issues in the hotel in a confidential manner, including disciplinaries, grievances, and capability
Ensure completion of training for hotel security, fire regulations and other health and safety legislation
Assist in the organisation of Team Member social events
Work with local organisations and schools to promote the hospitality industry
Promote and endorse staff benefits
Assist and resolve team member and management queries
Oversee annual training plan, monthly training calendar, SETA submissions for WSP and ATR and grants

What are we looking for?

A Learning & Development Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in learning and development required
Experience as an SDF 
Positive attitude
Good communication and people skills
Committed to delivering a high level of customer service, both internally and externally
Excellent grooming standards
Flexibility to respond to a range of different work situations
Ability to work under pressure
Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

CIPD qualified or working towards qualification, or equivalent
Knowledge of hospitality
Good knowledge of employment law and employee relations
IT proficiency

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.com

Key Performance Areas

Allocation of Stock, ensuring the accurate distribution of stock to optimise sales.
Analysing store performance optimise business decision making
Reporting, data analysis and ability to draw inferences
Assist Planner with reporting
Assist in setting up and analysing store grids
Stock control; generating IBT’s, Track store’s stock levels, keep track of outstanding PO’s generated for delivery to warehouse, coordinating with warehouse and other departments
Cross Functional Collaboration with Buying and Planning Team
Assisting stores in resolving any queries relating to stock
Conducting store visits and store feedback sessions

Requirements

Minimum Requirements

Matric
A minimum of 1-3 years’ experience in a similar role (added advantage) or experience in a retail corporate environment
Relevant Tertiary Qualification in Business/Retail Management or Accounting/Finance would be beneficial
Advanced Excel skills required
Previous experience working with Business Intelligence Tools/Planning Tools would be beneficial

Apply via company website ( N / A ) or

footgear.mcidirecthire.com

Description

Interpersonal Factor

As a professional all services delivered needs to be in line with the Cancercare values, of CARE. Each task needs to be consistently executed whilst at all times displaying a positive influence on all stakeholders and within the general working environment.
It is expected from the employee to deliver all tasks reflecting a willingness to operate outside the scope of the job description as per operational requirements.
The factors below cannot therefore be reviewed in isolation.
To display the company values: C – Compassion, A – Accountability, R – Respect, E – Ethics (CARE) 

Telephone/messages

Professional Management of all telephone related task ensuring excellent patient care and satisfaction of all stakeholders
Effective and smooth workflow
Stakeholder satisfaction

Scheduling

Responsible for patient file preparation/scanning/.faxing/filing
Use of office equipment computers, photocopying machines faxes ect.
General office/secretarial duties
Upkeep of stats
Record keeping
Upholding daily filing
Register all patient of different programs, E-auths/MED-E-MASS/NP REGISTER, Profdoc and Mosaiq
Manage all Mail/letters/reports
Proactive management of all operational unit needs (Stock, stationary, repairs etc.)
Smooth operating, patient centred, professional medical reception department
Adherence to all SOP’s ensuring quality and efficiency
Stakeholder satisfaction at all times

Financial administration

Proactive assistance with regards to collecting of consultation fees and orientation of patients to company policy with regards to payment
Coordinating and assisting with authorization process
Assist with billing when MAC not available.
Informed patients
Smooth workflow
Improve cash flow
Reduce patient waiting times
Sound documentation of financial expenses

Communication/Co-ordinating/ Patient care

Responsible for coordinating all relevant communication with regards to patients care within the multi-disciplinary team and external stakeholders.
Meet and greet all patients
Orientate all NP
Handout, explain and receive and capture, ie. NP Reg forms etc.
Build relationships with all external Drs, receptionist, Hospitals and M/A
Smooth workflow
Improved stakeholder satisfaction
Quality service delivered

Requirements

Required Minimum Education

Matric and Diploma in Management Assistance or Secretarial Certificate

Required Minimum Experience

2 Years in Medical field

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cancercaresa.mcidirecthire.com

JOB DESCRIPTION

The incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.).
This includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures.
Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.

PRINCIPLE ACCOUNTABILITIES

Technical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.
Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
Monitoring and management of hardware & software resources across all environments and taking pro-active action where required.
Collaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & procedures
System troubleshooting and maintenance
Installation of software (from operating systems through to applications) across environments
Management and leadership of the IT4IT Team

General Functions

Consult with the Solution Architects on the development platforms (Guidewire, JDE, MS D365, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application services
Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
Identification of potential risks / issues and give input into risk plan
Develop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support.
Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
Manage, mentor and support the rest of the IT4IT Team.

Quality Assurance

Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT

QUALIFICATIONS AND EXPERIENCE

National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
Minimum of 2 – 3 years relevant experience
Working experience with Windows & Redhat Linux.
Working experience with Atlassian DataCenter and clustering.
Proficient in development languages such as Java and Python.
Experience with CI/CD (continuous integration, continuous delivery) tools
Experience in application development, version control, support and release management
Experience with Docker and Kubernetes for container management and orchestration.
Expertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and Bitbucket
Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial

KNOWLEDGE

Familiarity with monitoring tools and the management thereof
Understanding of software development principles and practices
Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, NFS/NAS, etc.
Knowledge of security best practices, encryption, and identity management and the ability to implement security measures in CI/CD pipelines and infrastructure
Understanding of Agile and Scrum methodologies.
Familiarity with both SQL and NoSQL databases and Round Robin databases.

COMPETENCIES

Competent in problem solving and troubleshooting at application and networked infrastructure levels
Creativity in finding efficient solutions to technical problems
Stakeholder management as it relates to business and technical users at different levels in the organisation
Research and presentation skills
Must be able to work in a team focused highly pressurised and dynamic environment
Investigation and analysis of information
Planning and organisation
Communication of technical guidance and instruction to team members
Ability to write technical instructions in the use of programs and / or program modifications
Ability to accept accountability for actions and decisions
Ability to lead and direct resources

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