Job Region: Western Cape

JOB OBJECTIVES:

Customer Operations:

To manage all incoming customer communications of enquires and complaints – and bring them to at minimum amicable resolution.
Manage all incoming communication channels to the SLA – ie. Speed of response.
Manage all existing communication channels (social media / email / voice) to deliver customer resolution turnaround within agreed SLA.
Support the successful implementation and on-going management of any new customer care channels including for example, web chat and WhatsApp.
Manage all telephonic system implementation for all ARC stores and locations that open from time to time. Ensure routing of all calls to HO to always maintain a positive customer experience of the ARC brand.
Ensure the ability to manage multi-lingual incoming customer enquiries
To identify and lead as key stakeholder new CRM system requirements and implementations

Online Operations

Manage and work alongisde with the ecom dark store to deliver on time order shipping and delivery within SLA.
Manage customer expectations due to short picks whether due to stock management or over selling or similar and rectify.
Bulk order management – identify bulk orders and manage to company SOP.
Efficient and effective refund management and management of payment service provider. Managing refunds within SLA and to finance audit requirements.
Identify and prevent fraudulent orders and escalate appropriately.

Build and manage a high performing customer care team

Recruitment of high calibre team, passionate about customers and beauty and on contracts that are appropriate to a 24-hour operating business.
Induction and on-boarding of all new team members (Digital ARC-itects)
Develop and maintain standard team ways of working / rhythm and routines.
Performance management of customer care team including defining goals and actioning performance appraisals.
Structured and organized team communication.
Learning and development of all team members.
Develop and maintain standard operating procedures (SOPs) for all operations of customer care and experience.

Customer champion in ARC

Ensuring compliance to all relevant customer legislation
Supporting business to deliver compliance to customer legislation
Manage and ensure the accuracy and completeness of all ARC FAQs and Terms and Conditions on arcstore.co.za – ensuring legislative compliance.
Continuous benchmarking of FAQs and ARC Ts and Cs to other retailers and recommendations for updates.

Customer Reporting, tracking, and listening

Identifying all reporting and tracking requirements including exception reports to enable improved customer service.
Develop and maintain standard tracking terminology to enable on going analytics thereby enabling improved customer support processes and systems to be developed.
Enable understanding of customer needs
Support market research team where required with outbound calling.
Identify and raise priority business focus for any business issue such as red alerts (product tampering etc), partner strikes, social media crises, website performance issues, payment gateway performance issues etc
Support and enable commercial and marketing team initiatives where required for example gift with purchase, pre-orders etc
Participate in customer journey mapping though the various paths e.g. physical, digital web, digital app etc. Identify points of friction preventing customers not completing their checkout. Work with team members and agencies as needed to improve the customers’ experience with the business.

KPI’s include (with example targets):

Service level 90% in 20 seconds
Abandonment <5%
Av handling time 180 seconds
CSAT
NPS
First contact resolution 90%
First reply time 2 hours
Email resolution 24hours
Social media answer within 5 hours
OTIF for all ecommerce
Refund SLA

JOB RELATED SKILLS: 

 Empathy with customers, Passion for customer care, Love of beauty, inspiring people leadership and management, learning and development, analytics
JOB EXPERIENCE: 4 years contact centre experience; 2 years contact centre management at minimum team leadership level / ecommerce experience of fulfilment management
EDUCATION:  Matric, Higher education such as B.com

go to method of application »

Apply via company website ( http://www.prestigecosmetics.co.za ) or

The tasks you’ll perform

Ensure that Process Engineering activities are conducted to the highest quality, ethical and in line with Company, Client and regulatory requirement.
Establish design standards in areas of expertise for the process team.
Coordinate the resources necessary to ensure that studies are completed on time, on budget and to the appropriate standard.
Work collaboratively with personnel across all business units.
Ensure overall process deliverables are achieved to a consistently high standard. Respond immediately to change to ensure projects are completed on time in accordance with the contractual scope of work and services.
Utilise project reporting requirements in accordance with Company and Client standards to a high level of accuracy and professionalism.
Responsible and accountable for all Process design functions carried out on designated Projects, whether handled personally or delegated to subordinate staff members.
Deliver best practice process designs in accordance with project time, budget and technical requirements.
Prepare and review study documents adhering to Company policies and procedures to a high level of accuracy and professionalism.
Analyse data and its relationship to the process design.
Manage the process components of scoping, pre-feasibility and feasibility studies to ensure they are correct and thorough, appropriate to the study phase.
Carry out peer reviews of particular designs.
Actively solicit new business and assist with established client maintenance.
Suggest methods to improve operational efficiency within the Process Engineering team.
Work in conjunction with a range of internal and external stakeholders to meet project design work criteria and deliverables.
Develop and contribute to the delivery of improvement initiatives which support business priorities for continuous improvement.
Contribute to engineers in training professional development by providing consistent mentoring and identify avenues of development.
Proactively support other team members as required to ensure Project deliverables are met.
Ensure a high level of communication is attained within the Process Engineering group.
Provide leadership, guidance and direction to the Process Engineering group as required.
Travel on an ad-hoc basis to suit the needs of the business and its operations.

The expertise you’ll bring:

University degree in Metallurgy, Chemical Engineering or equivalent qualification.
A minimum of 15+ years of experience in mineral processing and/or related industries and post graduate experience.
Mix of process plant operations and project development roles, within mining companies, and contract engineering organisations.
South African Citizen or Permanent Resident
Cape Town based

go to method of application »

Apply via company website ( N / A ) or

Job Description

Are you passionate about technology and delivering exceptional customer service?
We’re looking for a Support Technician to join our dynamic team at Core Group, where we service and support the world’s leading tech brand – Apple!
As a Support Technician, your mission is to restore Apple devices to top performance while ensuring a seamless and quality customer experience.

You’ll be responsible for:

Diagnosing and repairing Apple devices (iOS and Mac) in line with Apple-authorised service standards.
Meeting daily repair targets and Apple turnaround time expectations.
Administering repair data and documentation with complete accuracy.
Managing and maintaining proper stock control and part returns.
Staying current with Apple certifications, repair processes, and service guidelines.

Minimum Requirements:

Matric (Grade 12)
Apple Certified Mac Technician (ACMT) or equivalent
Apple iOS Certified Technician (ACIT) or equivalent
Minimum 3 years’ hardware repair experience
Excellent technical troubleshooting, administrative, and communication skills
Ability to work efficiently, manage deadlines, and focus on delivering exceptional customer service
Strong attention to detail and commitment to quality

go to method of application »

Apply via company website ( http://www.core.co.za ) or

The Student Disciplinary and Compliance Coordinator serves a dual function within SACAP, playing a key role in both student conduct management and institutional compliance. In the area of student discipline, the coordinator is responsible for overseeing the fair and consistent application of disciplinary procedures, investigating allegations of student misconduct, and supporting a respectful and values-driven campus environment.
In addition, the coordinator supports the Governance Office by ensuring compliance with data and document management standards related to student records—particularly around admissions and application documentation. This includes verifying that all student-related data and records are complete, accurate, and aligned with institutional policies and relevant legal and regulatory requirements.
Through this combined role, the coordinator helps maintain SACAP’s commitment to ethical conduct, data integrity, and operational excellence across the student lifecycle.

QUALIFICATIONS AND EXPERIENCE:

At least three years’ experience in Higher Education
Bachelor’s degree in relevant field such as Education, Law, Public Administration, or Psychology
Knowledge of and experience in student services, disciplinary coordination, or conflict resolution in an educational setting.

Apply via company website ( ) or

sacap.simplify.hr

OVERALL PURPOSE 

Reporting to the Consolidation Finance Manager the Senior Technical Accountant will be responsible for the complete month end close process of entities across the Group. Including the preparation of financial records under IFRS, financial statements, preparing and submitting relevant tax filings and providing financial information to stakeholders across the Group, enabling them to make budgeting and investments decisions. This role will also be responsible for preparing technical accounting papers, managing the financial aspects of Group projects/initiatives and presenting this information to auditors and Directors. 

PRINCIPAL ELEMENTS AND ACCOUNTABILITIES
Project leadership

Lead or support ad hoc Group Finance related projects as required
Support the implementation and embedding of new policies, processes and controls

Technical Projects

Project mange the technical accounting / group reporting for various Group projects including acquisitions and disposals
Prepare technical accounting papers for management and auditors on transactions, documenting issues clearly and comprehensively 
Lead and perform technical accounting research, keeping up to date with changes in IFRS guidance
Collaborate with auditors to support technical accounting positions and disclosures.
Provide guidance to internal teams on the accounting implications of business decisions

Entity Accounting

Own the month-end and year-end close process for assigned legal entities
Complete bank reconciliations for the bank accounts of specific Group entities on a weekly and monthly basis to ensure that the cash records are correct
Prepare the monthly accruals and provision journals
Preparing the monthly profit and loss, and balance sheet reports
Preparing the supporting balance sheet reconciliations for all the balance sheet balances
Ensure that the intercompany balances are reconciled and settled timeously 
Understand and adhere to all financial and accounting regulations and legislation
Input into the calculation of local and Group service level agreements
Prepare year-end statutory financial statements
Liaison with auditors
Support the consolidation finance manager with the monthly consolidation and reporting

QUALIFICATIONS AND EXPERIENCE

Qualified chartered accountant (SAICA) 
Previous experience in Group roles, with multi-jurisdictional entities and intercompany transactions
Previous financial services experience
Good knowledge of different jurisdictional tax requirements is advantageous

COMPETENCIES, SKILLS AND BEHAVIOURS

Strong technical accounting skills
Good knowledge of different accounting systems — knowledge of Microsoft Business Central is advantageous
Strong Excel skills (knowledge of macros, Power Pivot and Power BI would be an advantage)
Experience in preparing financial statements and technical accounting papers for presentation to boards and auditors
Excellent planning and organizational skills
Very good attention to detail and an organised logical approach is essential
Proactive and solutions oriented
Ability to work effectively under pressure and to meet tight deadlines
Strong interpersonal skills with ability to build effective working relationships and influence change

go to method of application »

Apply via company website ( N / A ) or

Job description

Coordinate and manage the import process, in doing so also ensuring compliance with all relevant regulations, laws, and customs requirements.
Consult regularly with international suppliers, customs agents, and freight forwarders to ensure the timely delivery of imported goods.
Prepare and submit all necessary documentation, such as customs declarations, import permits, and shipping schedules.
Ensure smooth coordination of import activities by collaborating with internal procurement and warehouse teams.
Ensure quality control and compliance with specifications by conduct thorough inspections of imported goods.
Taking proactive measures immediately to mitigate potential risks and resolve any issues or delays that may arise during the import process.
Receive and verify of documentation for the relevant imports.
Communicate – Shipping details with the relevant clearing agent for each shipment.
Arrange transportation for the shipments – Optimisation the transport.
Ensure all key stakeholders (planning/receiving/quality) are informed on ETA.
Daily update Import Schedule with latest info and share with relevant stakeholders

Profile

Diploma in Logistics, Supply Chain Management.
5 years proven working experience as an Import Controller or a similar role within the logistics industry.
Sound knowledge of, customs procedures, import regulations and international trade practices.
SAP knowledge (Mandatory)
Strong attention to accuracy and detail, as well as ensuring that all import documentation and processes are completed correctly.
Exceptional communication and people skills, with the ability to effectively consult with internal and external stakeholders.
Critical thinking skills, with the ability to make quick decisions and find solutions in challenging situations.
High level of professionalism, integrity, and commitment to delivering exceptional customer service.
Must be able to work in a fast-paced environment as well as the flexibility to adapt to changing priorities.

Apply via company website ( N / A ) or

www.lotusbakeriesjobs.com

PRINCIPAL DUTIES & RESPONSIBILITIES

Uses the sales tools in line with the agreed sales process to maintain and develop a sales pipeline and customer information.
Increase conversion of sales against marketing driven campaigns and provide feedback on results.
Achieve Predetermined Sales targets 
Complete, update and maintain all required sales administration and reporting systems in compliance to policies and prcedures
Locate potential business through research, prospecting, tele-canvassing and cold calling
Attend to phone enquiries and leads from colleagues
Conduct sales calls and presentations to new or existing customers. 
Undertake needs analysis by conducting thorough survey of client premises
Complete site risk assessments for every client proposal 
Report all findings back to the client by presenting a proposal, which includes a pricing structure, that describes the benefits of using our services.
Approach the client portfolio for annual price adjustments
Maintain and improve the client retention target rate by building and maintaining professional client relationships
Focus on building relationships with clients
Drive client retention especially clients in their 1st year of their agreement
Increase the client portfolio by identifying cross and up selling opportunities
Attend and complete the company selected SETA approved Learnership

SKILLS, QUALIFICATIONS & EXPERIENCE

Recent Graduate – Sales, Biodiversity , Life Sciences, Entomology with some Sales related field of study is preferred
Drivers Licence – essential with good ability to drive a vehicle
Computer literate
No previous experience required – a passion for learning and getting involved in the field is essential
Excellent communication skills
Ability to develop strong and mutually beneficial customer relationships
Determination and motivation to achieve new business targets
Strong planning and organisation skills to manage a sales territory effectively
IT Literate
Ability to perform well under pressure
Numerical and literacy skills

go to method of application »

Apply via company website ( http://www.rentokil-initial.co.za/ ) or

Job Description

The purpose of this job is to ensure and maintain an efficient service, this includes following the cash register procedure and accurately ringing up sales, in such a manner that it results in an increase in customer satisfaction and continuous growth of the business.

KEY RESPONSIBILITIES:

Greet customers as they enter the store
Follow cash up procedure
Check cash received by customer
Process EFT payments
Ensure all sales are rang up accurately and efficiently on the registers
Pack purchase items in shopping bags
Hand over cash drops to superior, for security measures
Perform daily cash ups
Be aware of suspicious looking customers
Be aware of all promotional products on sale
Issue gift cards, check customers reward cards and cash in points
Responsible for housekeeping of work area
Participate in perpetual stock takes
Perform any work related tasks as delegated by superior

REQUIREMENTS:

Matric or Equivalent
1 Year minimum experience in a similar role
Brights Induction (service excellence)
Clear credit score
Good customer service and Interpersonal skills
Awareness & Vigilance
Ability to handle pressure
Numerical skills
Ability to work in a team and independently with minimal supervision
Exceptional organisational ability, high attention to detail and ability to multi-tasks
Willing to work flexible hours and holidays to meet the needs of the business

Apply via company website ( N / A ) or

brights.simplify.hr

Job Decription

MRI Software is seeking a highly organised and detail-oriented Operations Analyst to provide operational support to our EMEA Client Support Management team.
This is joining our established Operations function based in Cape Town. The successful individual will play a key role in driving efficiencies, maintaining critical support processes, and contributing to the smooth operation of the client support function.
This role requires excellent communication skills, strong analytical ability, proficiency in Microsoft Excel, and a proactive, problem-solving mindset.
The position will involve cross-functional collaboration with leadership, support teams, and departments across the business.

Key Responsibilities

Provide regular and ad-hoc reporting to support client support management decision-making.
Monitor and analyse key operational metrics, including Voice of the Customer (VOC) feedback, case trends, and escalation reasons.
Prepare internal and client-facing reports; track recruitment activity on behalf of senior leadership.
Maintain, update, and improve operations-related documentation, including processes, procedures, concierge resources, and training plans.
Track expiring contracts in Salesforce and ensure timely follow-up.
Liaise with Account Managers to obtain missing assets or documents related to client records.
Monitor closed support cases for client responses and ensure appropriate actions are taken.
Administer AWS and omnichannel access for joiners and leavers.
Update and manage email distribution lists, system environments, and case configuration settings in Salesforce.
Support SLA/OLA tracking and reporting.
Assist with Root Cause Analysis (RCA) activities and the implementation of related action items.
Contribute to process improvement by identifying inefficiencies and recommending changes.
Coordinate and support initiatives across Professional Services, Product Support, and Training teams as required.

Required Skills & Experience

Proven experience in an operational, analytical, or administrative support role—ideally within a software or technical environment.
Strong proficiency in Microsoft Excel (pivot tables, formulas, formatting) and broader Microsoft Office tools.
Excellent written and verbal communication skills.
Demonstrated ability to identify trends in data and translate them into actionable insights.
Exceptional organisational and time-management abilities, with the capacity to manage multiple tasks concurrently.
Attention to detail and a high standard for accuracy and data quality.
Ability to work both independently and collaboratively with cross-functional teams.
Strong sense of initiative with a solution-oriented approach to work.
Comfortable working in a fast-paced, changing environment with evolving priorities.
Experience with Salesforce and/or Power BI is beneficial but not essential.

go to method of application »

Apply via company website ( N / A ) or