Job Region: Western Cape

Job Decription

MRI Software is seeking a highly organised and detail-oriented Operations Analyst to provide operational support to our EMEA Client Support Management team.
This is joining our established Operations function based in Cape Town. The successful individual will play a key role in driving efficiencies, maintaining critical support processes, and contributing to the smooth operation of the client support function.
This role requires excellent communication skills, strong analytical ability, proficiency in Microsoft Excel, and a proactive, problem-solving mindset.
The position will involve cross-functional collaboration with leadership, support teams, and departments across the business.

Key Responsibilities

Provide regular and ad-hoc reporting to support client support management decision-making.
Monitor and analyse key operational metrics, including Voice of the Customer (VOC) feedback, case trends, and escalation reasons.
Prepare internal and client-facing reports; track recruitment activity on behalf of senior leadership.
Maintain, update, and improve operations-related documentation, including processes, procedures, concierge resources, and training plans.
Track expiring contracts in Salesforce and ensure timely follow-up.
Liaise with Account Managers to obtain missing assets or documents related to client records.
Monitor closed support cases for client responses and ensure appropriate actions are taken.
Administer AWS and omnichannel access for joiners and leavers.
Update and manage email distribution lists, system environments, and case configuration settings in Salesforce.
Support SLA/OLA tracking and reporting.
Assist with Root Cause Analysis (RCA) activities and the implementation of related action items.
Contribute to process improvement by identifying inefficiencies and recommending changes.
Coordinate and support initiatives across Professional Services, Product Support, and Training teams as required.

Required Skills & Experience

Proven experience in an operational, analytical, or administrative support role—ideally within a software or technical environment.
Strong proficiency in Microsoft Excel (pivot tables, formulas, formatting) and broader Microsoft Office tools.
Excellent written and verbal communication skills.
Demonstrated ability to identify trends in data and translate them into actionable insights.
Exceptional organisational and time-management abilities, with the capacity to manage multiple tasks concurrently.
Attention to detail and a high standard for accuracy and data quality.
Ability to work both independently and collaboratively with cross-functional teams.
Strong sense of initiative with a solution-oriented approach to work.
Comfortable working in a fast-paced, changing environment with evolving priorities.
Experience with Salesforce and/or Power BI is beneficial but not essential.

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Apply via company website ( N / A ) or

As a Business Development Officer at Royal Canin, you will play a vital role in promoting and developing our general business while selling the South African Royal Canin range of products to identified clientele within the specialized pet food market and VET segment. Your efforts will directly contribute to the growth and success of our brand in the veterinary channel.

What are we looking for?

Ideally, you will hold a Bachelor of Veterinary Science (BVSc) or a Diploma in Veterinary Nursing (DipVetNurs).
You should have a minimum of 5 years of field sales experience in a technical environment, particularly within the veterinary industry.
We are looking for someone who is proficient in computer literacy, including Excel, Word, E-Mail, and PowerPoint at an intermediate level.
A valid South African driver’s license is essential, along with a willingness to travel and work flexible hours as needed.

What will be your key responsibilities?

Achieve Sales Targets: Drive sales performance by meeting and exceeding established targets within the veterinary channel.
Client Management: Build and maintain strong relationships with veterinary practice staff, including vets, nurses, and receptionists, ensuring excellent client support and product knowledge.
Promote Royal Canin Products: Actively promote the Royal Canin product range through effective merchandising and marketing tools.
Growth Rewards Program: Manage and drive the Growth Rewards Program, ensuring engagement and participation from clients.
Training and Support: Provide training and product knowledge to veterinary staff and clients, enhancing their understanding of our offerings.
Market Analysis: Monitor competition and gather marketplace information to inform sales strategies and recommend changes in products and policies as needed.
Event Participation: Attend in-store promotions, commercial events, breeder events, and shows to promote products and provide information to potential clients.
Client Records Management: Maintain and update client records, produce necessary reports, and respond promptly to client inquiries and requests.
Collaboration: Work closely with the sales team and management to strategize and implement effective sales techniques and client engagement practices.

Apply via company website ( N / A ) or

careers.mars.com

The most eligible candidate must be in possession of a Grade 12 certificate (originally certified copy must be attached) 5 – 8 years relevant experience (experience must be clearly stated in the application form). A valid Code B or EB driver’s license (originally certified copy must be attached). Must be computer literate (MS Word). Excellent communication skills in at least two (2) of the three (3) official languages in the Western Cape, namely English, Afrikaans and Xhosa. Only applicants with the highest levels of personal integrity will be considered.

Special conditions:

The prescribed application form must be accompanied with originally certified copies of the following documents before the closing date and time of this advertisement Failure to attach the required documents will automatically disqualify an applicant.
Originally certified copy of Grade 12 certificate
Originally certified copy of valid driver’s license
Originally certified copy of ID Document

Key performance areas:

Provide administrative support to the Town Manager 
Administration and logistical arrangements of Ward Committees 
Compile agendas and take minutes during Ward Committee meetings 
Handling day to day correspondence, enquiries and complaints 
Update SDBIP 
Monitor budget 
Attend to the approval of requisitions 
Reallocate correspondence on collaborator
Preparing and circulate standby rosters 
Monitor overtime
Other duties as requested from time to time.

Minimum Competency Framework
Core Professional Competencies

Written Communication
Resilience
Negotiation and Influencing
Ethics and Professionalism
People Management
Problem Solving

Public Service Orientated competencies

Interpersonal Relationships
Service Delivery Orientated
Client Orientated

Personal Competencies

Action and outcome orientated
Change readiness
Cognitive ability
Learning Oriented

Management / Leadership competencies

Team Orientated
Impact and Influence
Direction setting

Deadline:11th August,2025

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Apply via company website ( N / A ) or

twk.gov.za

KEY RESPONSIBILITIES:

Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
Coordinate ocean shipments and logistics while processing all needed work.
Build strong relationships with all stakeholders, including offshore GSC teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
Energetic, well-organized, self-initiated, and good coordination skills are a must.

WHO WE ARE LOOKING FOR:

Someone with:

At least 2 years’ experience in customer service in freight forwarding and logistics.
Customer-centric mindset.
Good knowledge of MS Excel and experience working with multiple systems.
Fluency in English is a must.
Problem-solving and critical thinking skills.
Teamwork and team mindset.
Excellent interpersonal and communication skills.

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Apply via company website ( http://www.maerskline.com ) or

Duties will entail:

Verification and approval of evaluation below R30 000 • Issue of orders
Issuing of requisitions for goods or services needed by Supply Chain Management Internal and external communication
Report on any irregularities to SCM Manager.

Minimum requirements:

A relevant three-year tertiary qualification preferable in
SCM/Logistics/Procurement/Accounting
2 years relevant experience
Computer literacy

Competencies

Organisational awareness
Problem solving
Oral and written
communication
Planning and organising
Procurement and tenders
Information
Management
Task management
Project management
Financial process management
Interpersonal relationships
Communication
Service delivery orientation
Action and outcome orientation
Resilience
Ethics and Accountability
Team orientation

Closing Date: 07 August 2025 

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Apply via company website ( http://www.sbm.gov.za/ ) or

Introduction

The main purpose of the IT Incident Manager role is to oversee the incident management process and ensure the swift resolution of IT service disruptions. This role is crucial in maintaining the stability and reliability of IT services by coordinating the response to incidents, minimizing impact on business operations, and ensuring proper incident resolution and documentation.

Job description
ROLES AND RESPONSIBILITIES

Incident Management: Lead the incident management process from identification to resolution, ensuring timely response and communication throughout the incident lifecycle.
Coordination: Coordinate with IT teams, support staff, and other stakeholders to troubleshoot and resolve incidents efficiently.
Communication: Maintain clear and effective communication with stakeholders, providing regular updates on incident status and resolution progress.
Root Cause Analysis: Perform root cause analysis to identify the underlying issues causing incidents and implement corrective actions to prevent recurrence.
Documentation: Ensure all incidents are properly documented, including incident details, resolution steps, and any lessons learned.
Continuous Improvement: Identify and implement opportunities for process improvements in the incident management process.
Reporting: Generate and present incident reports and metrics to management, highlighting trends, areas for improvement, and the overall effectiveness of the incident management process.

KEY PERFORMANCE INDICATORS (KPIS)

Incident Response Time: Measure the average time taken to respond to incidents from the moment they are reported.
Incident Resolution Time: Track the time taken to resolve incidents and restore normal service.
Incident Volume: Monitor the number of incidents reported within a given period to identify patterns and areas for improvement.
First-Time Fix Rate: Measure the percentage of incidents resolved on the first attempt without the need for escalation.
Customer Satisfaction: Assess customer satisfaction levels through feedback and surveys post-incident resolution.
Post-Incident Review: Evaluate the effectiveness and thoroughness of post-incident reviews and documentation.

CORE COMPETENCIES

Technical Expertise: Strong understanding of IT infrastructure, systems, and applications, with the ability to troubleshoot and resolve technical issues.
Problem-Solving Skills: Ability to analyse complex problems, identify root causes, and implement effective solutions.
Project Management: Skilled in managing multiple tasks and projects, prioritizing work, and ensuring timely completion of incident resolution.
Communication: Excellent verbal and written communication skills, with the ability to convey technical information to both technical and non-technical stakeholders.
Team Leadership: Proven ability to lead and motivate a team, fostering collaboration and coordination among team members.
Attention to Detail: Strong attention to detail in incident documentation, analysis, and reporting.

SOFT SKILLS

Empathy: Demonstrating empathy and understanding towards customers and colleagues during incident resolution.
Adaptability: Ability to adapt to changing priorities and work effectively under pressure in a fast-paced environment.
Conflict Resolution: Skilled in resolving conflicts and managing difficult situations with a calm and professional demeanour.
Time Management: Excellent time management skills, with the ability to prioritize and manage multiple incidents simultaneously.
Collaboration: Strong collaborative skills, working effectively with various teams and stakeholders to achieve common goals.
Customer Focus: A strong commitment to providing excellent customer service and ensuring customer satisfaction.

Minimum requirements

Education: Bachelor’s degree in information technology, Computer Science, or a related field is preferred.
Experience: Minimum of 3-5 years of experience in IT incident management, service management, or a related role.
Certifications: Certifications such as ITIL (Information Technology Infrastructure Library) or related IT service management certifications are highly desirable.
Technical Skills: Proficiency in IT service management tools, incident management software, and other relevant technologies.
Industry Knowledge: Understanding of industry best practices, frameworks, and standards for incident management and IT service management.

Deadline:31st July,2025

Apply via company website ( http://www.woolworths.co.za/ ) or

careers.woolworths.co.za

Purpose of the role

The position is within the Retail Operations division, an area responsible for processing transactions from clients and independent financial advisers, as well as providing administrative support for the firm’s retail investment offering.
The purpose of the role is to ensure the high service standard at Allan Gray is maintained through building strong client relationships and delivering excellent client service to our clients and independent financial advisers.
You will be responsible for ensuring all incoming instructions are responded to and processed and any pending instructions are followed up on.
You will report to a team leader, which requires you to work actively within a team but also independently.

Responsibilities

Checking and accurately processing all incoming or pending instructions. These include:
New business transactions, e.g. opening a new investment account
Existing business transactions, e.g. where a client adds or withdraws money or makes changes to their investment
Providing clients and advisers with a superior level of client service through call and email communications, e.g. responding on time and diligently to all requests from clients, advisers and internal business teams
Maintaining accurate record-keeping on internal systems of all interactions with clients and advisers
Knowledge of various legislative requirements relating to investment products
Supporting members of your team and the team leader, e.g. assisting with technical queries, workflow and processes

Job specification

Relevant business degree and/or job-related experience
Sound knowledge of the life insurance industry (including pension funds) and/or the unit trust industry would be an advantage

Key attributes and competencies

Accuracy and attention to detail
Excellent time management skills
Excellent problem-solving skills
Client-focused with strong verbal and written communication skills
Self-motivated and agile with the ability to function well under pressure
Intermediate computer literacy skills in Microsoft Word or Excel

Closing Date

31 July 2025

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Apply via company website ( http://www.allangray.co.za ) or

Description

Work with fellow professionals in the South African Offshore Solutions Centre of Excellence, as well as with professionals from our BDO International Network offices. 
We have vacancies for experienced, qualified Audit Seniors in our Offshore Solutions Centre.
Flexible, output-based environment
Grow your knowledge and experience as an auditor
Join a dynamic and fast-growing team servicing BDO Network offices and their clients.
Possible secondment or relocation opportunities available.
Work directly, and develop relationships with, BDO managers and partners.
Work on complex and high-level audit assignments.

Specification  

The Experienced Auditor Senior will be responsible to the engagement manager for the day-to-day client contact, conduct of the audit work and, in particular, for ensuring that the fieldwork is executed, reviewed at a basic level and completed prior the audit team pulling off the job.

Requirements
Qualifications and experience:

Minimum requirements

Completed 3-year SAICA training contract
CTA (Completed)
ITC (Completed)
Full IFRS and IFRS for SMEs audit experience

Preferred requirements

Studying towards APC
CA(SA) or eligible to register a CA(SA)
Private sector experience 

Competencies

Ability to handle and manage stress
Ability to meet tight deadlines and work well under pressure
Excellent command of English, both written and spoken
Excellent communication skills
Excellent interpersonal skills for internal and external stakeholder relationship management
Flexible in terms of working hours to align with layover time with our Network offices when required
Must be able to work independently 
Quality and detail oriented
Team orientated 

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Apply via company website ( https://www.bdo.co.za/en-za/home ) or

Description

Reports to the Nursing Services Manager
Responsible for the facilitation of teaching and learning of the theoretical and clinical component in a clinical setting
Integral part of the Critical Care team with the primary focus of bed side teaching through demonstration, job shadowing, role modelling mentoring and guidance at the bedside of all processes
The integration and mitigation of risk management at the bedside will be a primary objective to reduce risk to the group and improve patient outcomes
Provide services for both the in-service and formal clinical training programs through the coordination of learning opportunities, at both the formal and informal level
Support evidence-based practice by encouraging participation in research.
The Clinical Facilitator will play an integral role in the upskilling of staff to use equipment, ethical and consumables safely in accordance safely in accordance with the manufacturer’s guidelines.
Assess staff competence according to Groups standards and protocols
Plan, prepare, implement, and manage the education and training requirements of new employees and rerouted staff
Design and implement CPD program
Support and facilitate staff and students to reach specific learning objectives

Requirements

Current registration with SANC as a Registered General Nurse or equivalent qualification.
Postgraduate diploma in Medical/Surgical Nursing: General or equivalent as accredited by SANC
5 years proven work experience in a multi-disciplinary Intensive Care Unit including Cardio Thoracic, Neurosurgery, Vascular, General Surgery and Medical is essential.
Postgraduate diploma in Nursing Education or equivalent as accredited by SANC
Assessorship certified
A working knowledge of Trauma, Midwifery and Paediatrics
Knowledge of scope of practice of all Nursing categories as well as the regulations of the SANC
Previous experience as an educator / facilitator /mentor would be advantageous
Excellent communication skills
Excellent interpersonal skills, organisational and problem-solving skills
Commitment to initiate and implement continuous improvement projects
An established interest in staff development
A critical aptitude with regard to patient quality care
Driver’s license / own transport
Excellent MS Office computer skills, i.e., Outlook, Word, Excel, etc.
Flexible shifts to accommodate all shifts.

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Apply via company website ( https://www.melomed.co.za ) or

Job Description

Utilize basic scientific principles, theories, practices and existing technologies to develop solutions for technical problems with limited scope.
Assist with the monitoring of the geotechnical field activities to ensure that they are undertaken in accordance with the project requirements, apply geotechnical assessment and interpretation . 
Liaise with the geotechnical contractors to ensure the project meets with client expectations and deadlines. 
Have good technical awareness/experience of specifications and implementing in accordance with the contract and design requirements.
Ensure the correctness and completeness of all deliverables (reports, drawings, etc.) to ensure they meet specifications (quality) and are consistent with field conditions, etc.
Assist the geotechnical team in preparation of contractual correspondence, as required.
Be willing to travel as the nature of the geotechnical projects may require traveling to other countries to undertake and complete work.
Perform other responsibilities or duties associated with this geotechnical position, as may be appropriate.

Qualifications

Minimum of 8 years’ experience in geotechnical investigation and design work post undergraduate degree
BSc degree in Geotechnical engineering or related (Hons would be advantageous)
Excellent knowledge of development and implementation of geotechnical investigations.
Registered with ECSA as a Professional Engineer or has Chartered status (International Engineer)
Ability to collaborate closely with our Technical Directors and Associates in project delivery, work winning and maintaining high levels of client satisfaction.
Actively input to team and client meetings, being prepared to own decisions and put forward alternative ideas and concepts.
Provide on the job mentoring of junior staff and support them towards achieving chartered status.
Proven leadership experience in similar roles, with an ability to inspire and lead teams.
Prepare, check and review a wide range of technical documents, including desk studies, interpretative reports, specifications, construction drawings and design reports.
Demonstrable understanding of current design codes, standards, and best practices in geotechnical design, but also open to exploring new methods and innovations. Good knowledge of Eurocodes is desirable.
Experience in geotechnical designs including settlement analysis, retaining wall, foundation (shallow and deep), earthworks and slope design
Experience in geotechnical software including GEO5, WALLAP, ALP, SlopeW/Slide, Plaxis etc.
Strong knowledge of soil and rock mechanics
Valid Drivers license
Valid Passport

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Apply via company website ( http://www.aecom.com/ ) or