Job Region: Gauteng

KEY PERFORMANCE AREAS:

Overseeing and guiding a team of business technology professionals, monitoring their work, and ensuring clear priorities and goals for the team.
Lead the delivery of technology and digitisation initiatives for the various departments and the dealer network.
Manage system integration.
Manage multiple projects, ensuring adequate resource allocation and on-time delivery in line with the business specification.
Create and maintain an environment that encourages collaboration and alignment between various divisions in the Sales & Marketing Group.
Engagement with dealers and management of dealer-related activities for Fleet and Hino systems
Understanding of Systems Development and Maintenance
Coordinate the process of finding resolutions to live system issues
Managing Projects
Managing vendors
Preparation of documents and schedules
Self-management and leadership development

QUALIFICATIONS AND EXPERIENCE:

NQF Level 7 – (360 credits – 8 level framework)
BCom Information Technology Management (Advantage)
BCom Information Systems (Advantage)
BSc Computer Science (Advantage)
BSc Information Science (Advantage)
Project Management
Experience within the automotive dealer environment (Sales and/or Service) (Preferable)
PC Literacy (MS Office – Advanced, SQL, e-Toyota ONE (Advantage)

COMPETENCIES & IMPORTANT DIMENSIONS:

Attention to detail
Planning and organisational skills
Innovative ideas
Appropriate judgment
Decision-making
Perseverance
Prioritisation and allocation of resources
Establishing framework and systems for management
Appropriate evaluation and feedback

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Apply via company website ( http://www.toyota.co.za ) or

 

Job Description

The Head Data and Analytics is responsible for leading the strategic direction, development, and implementation of data
analytics initiatives across the organisation. This role ensures that data-driven insights align with business needs,
enhance operational efficiency, and support the organisation’s strategic objectives. This role’s primary purpose is to
establish and drive a data-driven culture, transforming raw data into actionable insights that inform critical business
decisions, optimise operations, and identify new opportunities for growth and efficiency.
Key Responsibilities

Key Performance Areas:

Data Governance and Risk

Define and execute the enterprise data strategy.
Build and mature advanced analytics capabilities (including business intelligence, predictive modelling, and
potentially AI/ML applications).
Ensure robust data governance and quality.
Lead data compliance with regulatory frameworks and internal governance.
Implement data risk reporting and mitigation strategies.
Maintain data security and business continuity plans.

Data Operations and Service Delivery

Partner closely with business units and technology teams to translate complex data findings into clear, impactful
strategies and measurable outcomes.
Alongside the IT team, lead data-driven innovation for the enterprise, including investigation, adoption, and
exploitation of artificial intelligence.
Oversee the delivery of reliable, cost-effective, and innovative data services.
Manage data infrastructure, software licensing, and refresh cycles.
Ensure high-quality data systems and services across the organisation.
Strategic Focus
Set and communicate the strategic direction for data analytics in collaboration with the other executives to all
internal and external stakeholders.
Develop the long terms and short-term strategy and plan, aligned to budgets.
Develop and maintain enterprise-wide data architecture and operational plans.
Ensure alignment of data initiatives with the organisation’s strategic goals, priorities, and deliverables.
Offer direction on implementing the strategy to effectively show commitment to it.
Lead and advances digital transformation initiatives by harnessing data-driven technologies to boost operational
efficiency, enhance service delivery, and create new avenues of value within the DBSA.
Expand the organisation’s research and analytics capabilities, prioritising emerging analytical methods, skills,
and technologies to accelerate digital business innovation and transformation.
Discover opportunities to enhance and refine data capabilities, proactively monitoring industry trends and
integrating new technologies as applicable.
Identify novel types, forms, and sources of trustworthy data to foster business value innovation across the
organisation.
Cultivate a culture of innovation, continually seeking emerging technologies and best practices to modernise
operations and deliver impactful data-driven solutions.
Advocate for customer-focused and future-oriented data solutions.
Champion the advancement of data literacy throughout the organisation.

Stakeholder Management

Build and maintains strong relationships with internal and external stakeholders such as EXCO, and the Board
as well as government entities, commercial banks, development partners, and community representatives, to
drive shared objectives.
Build and manage strategic partnerships with national, provincial, and local government stakeholders.
Manage external vendors and negotiate data acquisition contracts.
Represent the organisation in data-related engagements with external partners.
Navigate complex stakeholder landscapes, influencing outcomes and fostering consensus to achieve strategic
goals.

People Management

Lead, mentor, and develop a high-performing team, fostering a culture of collaboration, accountability, and
continuous learning to maximise individual and collective potential.
Lead the data analytics business unit and ensure effective execution of strategy.
Implement human capital strategies and workforce planning.
Foster a culture of performance, learning, and collaboration.
Drive talent development initiatives, including coaching, performance management, and career pathing, to build
and retain a skilled and motivated team.
Contribute to building synergies & cooperation across functions in the DBSA.
Living the DBSA values.
Reporting and Governance
Establish and enforces robust governance frameworks and reporting mechanisms to ensure transparency,
compliance, and effective decision-making across all operations.
Ensure timely and accurate reporting of key performance indicators, risks, and progress against strategic
objectives to relevant internal and external bodies.

Key measurements of outputs:

Successful roll-out and adoption of data strategy across the organisation
Number and quality of analytics solutions developed and implemented, business impact of D&A by linking use cases
to business outcomes.
Time from insight to action by monitoring how long it takes before D&A insights are acted upon (e.g., projects
delivered, platforms implemented and supported, number of D&A users, usage metrics).
Reduction of number of reports generated across the bank.
Increase in business decisions made using data insights.
Improvement in data accuracy and completeness
Reduction in costs related to data management and analytics operations
Increase in return on investment from data initiatives
Increase in user adoption of data tools and platforms
Improvement in data literacy among employees
Management of team performance, talent development, and succession planning using the performance
management system.
Expertise & Technical Competencies

Qualifications and Experience

Qualifications:

Bachelor’s degree in Information Technology, Engineering, Mathematics, Computer Science, Information Systems,
Actuarial Science or Data Science.
Postgraduate qualification in Data Analytics or Business Administration, and certifications in data governance, project
management, or enterprise architecture.

Experience:

Minimum 12 years of experience with 5+ years in a management role.
Extensive experience in data management, analytics, and business intelligence, with a proven track record of leading
successful data-driven projects.
Experience with modern data tools and platforms, such as big data technologies, machine learning frameworks, and
data visualisation tools.
Strong track record in aligning data initiatives with business strategy.
Strategic data planning and enterprise data architecture and integration.
Data strategy development aligned with corporate vision.
Data governance, compliance, and risk management.
Project and programme management (including multi-million-rand data projects).
Systems integration, infrastructure, and data centre operations.
Knowledge of data security, virtualisation, and green technologies.
Budgeting and cost-benefit analysis for data investments.
Strong understanding of software, hardware, and telecommunications systems.
Regulatory frameworks (e.g., King III, data governance).
Data procurement and vendor management.
Disaster recovery and business continuity planning.
Technical Competencies:

Digital Literacy:

Conduct research and has awareness of the latest trends in the digital space that affects the Organisation and the business
unit.
Seek out innovative approaches and interventions to improve digital agility.
To identify technical problems when operating devices and using digital environments, and to solve them (from
troubleshooting to solving more complex problems). Stay abreast of latest trends and incorporate it in driving change in the
business.

Data Collection and Analysis:

Through a mastery of advanced/complex analytical techniques, establishes highlevel trends from processed data which may not be immediately apparent.
Moves beyond concrete analysis of factual information to develop abstract, conceptual understanding of the meaning
of an array of information.
Integrates diverse themes and lines of reasoning to create new insights or levels of understanding.

Data Management:

Defines a backup strategy in line with the disaster management strategy.
Monitors file storage policy compliance by users, identify concern areas and address the same.
Defines parameters for backup testing and monitors the same. Conducts detailed backup tests to assure data integrity.

Strategic Planning:

Establishes challenging, attainable goals and objectives based on a customer focus perspective.
Looks to the future with a broad perspective.
Ensures performances measures are in place to monitor progress and assess accomplishments and achievement of strategic goals and objectives.
Develops initiatives to achieve goals and objectives.
Articulates the vision and plans to others.

Knowledge Management:

Identifies, develops, and articulates knowledge management strategies that will add value to the organisation.
Engages with thought leaders within and outside the organisation to identify the value of knowledge and information to the organisation and develop a knowledgebased vision.
Ensures that knowledge management strategies are embedded within corporate strategies and key business processes.
Fosters a knowledge and information rich culture and ensures that knowledge management competencies are recognised as core competencies of the organisation in order to develop individual and organisational capability.
Fosters the development of appropriate knowledge and information assets and the adoption of effective knowledge management processes, tools, and standards.

Reporting:

Designs, reviews, and improves reporting processes and provides guidance.
Leads production of complex environment reports, takes an editorial role, determines content and level of detail, and ensures consistent messaging and branding.

Data Collection and Analysis:

Through a mastery of advanced/complex analytical techniques, establishes highlevel trends from processed data which may not be immediately apparent.
Moves beyond concrete analysis of factual information to develop abstract, conceptual understanding of the meaning of an array of information.
Integrates diverse themes and lines of reasoning to create new insights or levels of understanding.
Required Personal Attributes
Leadership/Behavioural Competencies:

Analytical Thinking:

Identifies multiple elements of a problem and breaks down each of those elements in detail, showing causal relationships between them.
Uses several analytical techniques to identify several solutions and weighs the value of each.

Information Seeking and Analysis:

Analyses relationships among several parts of a problem or situation.
Anticipates obstacles and thinks ahead about next steps in detail.

Leading and Empowering Others:

Identifies long-term goals for the team and communicates them to team members, ensuring their buy in.
Sets a good example by personally exercising desired behaviour, acts on
values and beliefs.
Communicates a vision for the team and future success that inspires team members.
After assessing others’ competence, one delegates full authority and responsibility to others to do a task in their own way.
Ensures that competent employees are given opportunities to further their careers.

Leading and Managing Change:

Anticipates the need for change when not obvious and influences others to gain support.
Builds sustainable business and organisational capacity to embrace and thrive on change.
Re-engineers and aligns structures, processes, and practices to support and sustain the desired change.

Strategic and Innovative Thinking:

Understands connections and trade-offs of strategic choices to evaluate which ideas are practical and possible by considering business and/or scientific implications.
Develops innovative business and/or customer solutions that shape industry practices.

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Apply via company website ( http://www.dbsa.org ) or

 

Key Performance Areas:

The position is supporting the Manager in all aspects of the technical / mechanical / grounds side of the resort functions.  The successful candidate will be responsible for servicing and maintaining Air conditioning units of the resort including all refrigeration units. Must be prepared to work a 6-day week, shifts, public holidays weekends and overtime. Will be required to manage staff and liaise with Service providers to achieve desired standard.

 

Key Competencies & Personal Attributes:

Matric/Grade 12 equivalent
Minimum 3 years’ experience in a similar maintenance position
Sound knowledge of mechanical, plumbing, electrical, building, carpentry, aircon, refrigeration, Hvac, heat pumps, water reticulation and pool maintenance
Be able to control stores
Supervise staff, be hands on and assist in resort activities
Un-endorsed code B drivers’ licence
Computer literate.
Dynamic
Performance driven
Excellent interpersonal skills
Excellent communication skills
Ability to work under pressure

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Apply via company website ( N / A ) or

 

Job Title: Product Support Engineer, Optimised Mill Lining Solutions, based in Centurion

This position assures a high competence to give specialist Product Support within Metso, and towards end customers, on Mill Lining Solutions.
Primary activities will include Product Support on Metso installed Mill Lining, design of New and Optimised mill lining offerings, and technical on-site support regarding application and grinding process support, related to Mill Lining.
The Product Support Engineer will participate with end customer teams onsite, MA teams and Global Business line teams, in terms of Optimised mill linings
In this position, you will report to the Consumables BL, Mill Lining, Product Support Manager                                                         
This position is mainly located in Centurion, South Africa.

JOB DUTIES AND RESPONSIBILITIES

Technical and Product support on Metso mill lining services.
Proposal design of Optimised mill linings, in support of MA TSS and Sales teams, wrt. continual installed liner design improvements.
Proposal design of New mill lining targeted customers and Win Plan creation.
Work with Global Product Engineering and Applications teams, to generate value-add proposals.
Installation and Inspection support on site.
Enhance Internal and end customer competency development, by providing product training programs, and regular product updates.  
Present technical proposals to end customers, where required by MA Team.
Warranty support and handling of customer complaints, in support of MA TSS team.
Extensive travel within MA Africa, as well as international travel.
Customer opportunity pipeline development with MA TSS Team.
Perform other duties as assigned by management from time to time.

INTERNAL/EXTERNAL INTERFACES

End Customer on site teams, including Engineering and Process teams.
Internal MA Colleagues – MA Sales, ML Technical Sales Support
ML Proposal team and ML Order Management
Global Mill Lining Product Support team, Product Engineering team, Product Management team, and Product Applications team.

QUALIFICATIONS & EXPERIENCE

Matric (Grade 12)
Diploma / Degree in Engineering.
Minimum 5 plus years field experience with the related metallic mill lining and Mill Lining products.
High demand on technical product specialist knowledge, including mill lining design.
High demand on process and application knowledge.
Experience in complex matrix relationships
High understanding of and experience of support role.
Familiarity with the broad range of Metso Grinding Equipment.
A general understanding of core communition processes of end customers.

SKILLS AND ABILITIES

Position requires good customer relation skills, ability to work within a team environment, mechanical aptitude, and drive to achieve PL results.
High sense of urgency and passion for service and support
A high level of computer skills is essential – Excel, Word, PowerPoint.
A high level of Mill lining design and application skills.
Good competency in Autodesk Inventor (preferred) or Solidworks software.
Highly motivated individual with the ability to work autonomously under stress and meet deadlines.
Ability to work in a matrix organization.
Strong communication, co-operation, interpersonal and presentation skills to manage internal and external interfaces.
Ability to travel regularly
While performing the duties of this job, the employee is regularly required to sit; use hands and fingers; reach with hands and arms; and talk or hear. 
The employee is regularly required to stand, walk, climb and balance.   
The employee must occasionally lift and/or move up to 30 pounds. 
Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and ability to adjust focus.
Use of keyboards, telephones, copiers,   
Climbing of stairs, ladders, scaffolds at jobsites and customer facilities.
Full drivers’ license with clean drivers record.

WHAT’S IN IT FOR YOU

An inspiring purpose – Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there’s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
Compensation and rewards – Global incentive program tied to business and performance targets.
A thriving culture – We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
Extensive learning opportunities – Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities
Worldwide support – Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Apply via company website ( ) or

careers.metso.com

 

Description

The Head: Actuarial Risk Management will be responsible for leading the actuarial risk function within the organization, reporting directly to the Chief Risk Officer. The incumbent will develop and implement actuarial risk frameworks, methodologies, and models to identify, measure, and monitor all actuarial-related risks.
This role is critical in ensuring that the organization maintains appropriate reserves, meets solvency requirements, and manages risk within defined appetites while supporting product development and pricing strategies.

WHAT WILL YOU DO?

Actuarial Risk Framework Development and Implementation

Develop and implement actuarial risk management frameworks, policies, and standards
Design and implement actuarial risk measurement methodologies and techniques
Establish actuarial risk appetite and tolerance levels
Develop and maintain actuarial risk models aligned with business strategy
Develop and implement actuarial control cycle within the risk management framework
Ensure compliance with actuarial standards of practice
Provide actuarial insights to enhance risk management processes
Develop actuarial policies and procedures to support risk management objectives

Actuarial Modelling, Analysis and Reporting

Lead the development and validation of actuarial models for risk assessment
Conduct complex actuarial analysis to identify, measure, and monitor risks
Analyze data to identify trends, patterns, and emerging risks
Develop and enhance actuarial risk reporting frameworks
Prepare and present comprehensive actuarial risk reports to Executive Committee and Board Risk Committee
Conduct stress testing and scenario analysis on actuarial models
Provide actuarial risk insights to support business decisions
Review and validate accuracy of actuarial calculations and reports

Solvency, Capital Management and Reserving

Lead the actuarial components of the ORSA process
Develop and implement capital models to assess capital requirements
Monitor and report on solvency position and capital adequacy
Ensure appropriate reserving methodologies and assumptions
Lead the review of technical provisions and reserve adequacy
Contribute to the development of reinsurance strategy from an actuarial perspective
Monitor and report on the impact of business decisions on solvency and capital
Provide actuarial input into SAM reporting requirements

Product Development and Pricing Support

Provide actuarial risk oversight for new product development
Review pricing models and methodologies from a risk perspective
Analyze product profitability and risk profile
Assess the impact of new products on the organization’s risk profile
Ensure pricing strategies align with risk appetite
Evaluate product performance against expected outcomes
Provide actuarial input into product design to optimize risk-reward profile
Collaborate with business units to develop risk-adjusted pricing strategies

People Management and Stakeholder Engagement

Lead, develop and motivate the actuarial risk team
Establish clear performance objectives and development plans
Identify and develop talent within the actuarial function
Build and maintain relationships with key stakeholders
Collaborate effectively with other risk functions
Represent the actuarial risk function on relevant committees
Engage with external stakeholders including regulators and industry bodies
Foster a culture of continuous learning and improvement

WHAT YOU’LL BRING TO THE TABLE?

NQF Level 8: Honor’s degree in Actuarial Science, Mathematics, Statistics or related field
Member of Actuarial Society of South Africa (required)
Actuarial Fellowship (required)
ASSA Life Insurance Practicing Certificate (required)
Additional Practicing Certificates (advantageous)
Minimum 8-10 years of actuarial experience in an insurance environment
At least 5 years of management experience leading actuarial teams
Demonstrated experience in actuarial risk management, capital modelling, and reserving
Experience with IFRS 17 implementation (advantageous)

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Apply via company website ( ) or

 

Purpose of the Position

To deliver the events strategy and operational plan based on brand priorities. The Regional Events Specialist is responsible for planning, organizing, and executing events and promotions that showcase and promote the company’s products, drive brand awareness, generate sales, and build customer loyalty.

KEY RESULT AREAS

Deliver an events plan for brands that meets brand objectives.
Plan, organize, and execute brand building experiences that drive brand awareness and loyalty amongst target consumer and drive a return on investment.
Work closely with the marketing team to develop and execute event and promotional strategies that align with company goals and objectives.
Research, identify and negotiate contracts & agreements with potential event locations, vendors, and partners.
Manage event budgets and ensure that events are executed in a cost-effective manner.
Coordinate event logistics, including staffing, equipment, and supplies.
Ensure that all events and promotions comply with all relevant laws, regulations, and company policies.
Evaluate the effectiveness of events and promotions and make recommendations for the improvement thereof.
Manage Event evaluation and pre/post Event evaluation analysis.
Social systems developed to ensure strong stakeholder collaboration.
Develop and Champion social meeting and reporting routines driving collaboration and common understanding with the sales teams.
Communicate protocols and operating procedures to all stakeholders to ensure policy adherence (Corporate Governance)
Develop continuous Improvements/Best Operating Practices on Eventing.
Formulate and communicate relevant and meaningful insights for the brand and channel teams.
Continuously benchmark eventing practices against best in class and competitors.

EDUCATIONAL QUALIFICATIONS

Diploma/Bachelor’s degree in hospitality, marketing, event planning, or a related field.

PROFESSIONAL EXPERIENCE AND PERSONAL ATTRIBUTES

A minimum of 5 years of experience in event planning and promotion.
Relevant experience within the Alcoholic Beverage or broader FMCG industry with clear eventing and consumer demand creation experience is preferable.
Strong knowledge of the alcoholic beverages industry and the associated regulations.
Proven track record of successfully planning and executing events and promotions.
Excellent project management skills.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Ability to plan, organize, and execute events and promotions.
Excellent project management skills.

Closing Date: 29/10/2025

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Main Purpose:

To deliver comprehensive personal assistance to the Head of HART and provide effective office administration services to team. Additionally, coordinate event and marketing management for HART and other Centres of Excellence (COE) as required.

Required Knowledge and Experience    
Key Accountabilities:

Stakeholder Communication: Effectively engage with internal and external stakeholders.
Office Administration: Perform general administrative and personal assistance, including typing, filing, and distribution of communications to the team.
Meeting Management: take minutes during team meetings and ensure timely publication (within 2 weeks) of minutes and agendas.
Document Management/Organisation: Assist with the maintenance and adherence to the electronic filing system, monitoring compliance among team members.
Inquiry Handling: Screen and address queries, requests, and complaints; timely escalate to relevant executives or managers when necessary.
Stationery Management: Oversee the team’s stationery needs within budgetary guidelines.
Calendar Management: Coordinate management team diaries, ensuring appointments are communicated and confirmed with relevant parties.
Travel Arrangements: Organize travel and accommodation for the HART team in line with Hollard processes and budget considerations.
Expense Processing: Manage travel and expense claims via the Hollard system and payment requisitions. Queries, requests and complaints are screened and responded to or timeously referred to relevant executive or manager where appropriate
Preparation of Materials: Ensure all necessary documents, briefing papers, reports, and presentations are prepared in advance for meetings.
Documentation Compliance: Prepare and distribute documentation per company standards, including reports, agendas, minutes, and lists.
Confidentiality Management: Handle all confidential documents, reports, and information with discretion.
Event Coordination: Organize internal and external meetings, team-building events, and catering arrangements.
Meeting Support: Provide administrative assistance for meetings, workshops, and presentations.
Customer Satisfaction Monitoring: Field, monitor, and report on complaints to ensure high levels of client satisfaction.
Visitor Management: Receive and screen visitors professionally.
Project and Research Support: Compile presentations and manage projects as assigned.
Conflict of Interest Management: Maintain the “Conflict of Interest” register for the team.
Financial Reporting Assistance: Support the Underwriting Manager with financial reports for specific portfolios.
Ad hoc Projects: Undertake special projects as needed.

Educational Requirements    

Matric and Secretarial or marketing Certificate or Diploma
Advanced experience in MS Office (Word, Excel, PowerPoint) and relevant software programmes
5 years experience as a Personal Assistant/General Office Administrator/Marketing/PR

Skills and Behaviours:

Organisation skills

Well-organised, able to handle a number of different tasks simultaneously

Decision-making

Analytically evaluating information in a systematic manner to solve problems and make effective decisions.

Team work

Co-operates and works well with others in the pursuit of team goals; shares information; supports others 

Client orientation

Identifies and addresses the needs of internal and/or external clients appropriately and speedily

Interpersonal impact

Builds trusting relationships between individuals and teams through open and honest communication

Work & self management

   Displays energy, drive and initiative to achieve personal and/or team objectives. Manages & completes agreed tasks, on time, to required standard and overcoming obstacles

Communication skills

Impeccable written and oral ability

Personal Qualities:

Confidentiality
Able to handle and process confidential information
Initiative
Unquestionable Integrity
Good organisational skills
Tact and diplomacy
Customer orientation
Patience
Self Acceptance
Assertive
Flexibility
Stress tolerance and ability to work under pressure
Not a clock watcher

Deadline:26th October,2025

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Apply via company website ( http://www.hollard.co.za ) or

 

Your Responsibilities

Collect, validate, and consolidate demand forecasts from regional and local markets.
Analyze forecast accuracy, demand trends, and planning assumptions; identify risks and opportunities.
Monitor global inventory levels, highlighting slow-moving, excess, and obsolete stock.
Support inventory optimization initiatives to balance customer service and working capital targets.
Prepare and distribute standard SIOP reports and dashboards for global and regional review meetings.
Provide insights into demand variability, supply constraints, and inventory impacts.
Conduct “what-if” analysis and scenario modeling to support supply chain and business decisions.
Maintain data integrity in planning tools and ERP systems (SAP, Oracle, or similar).
Partner with global and regional teams to ensure alignment across demand planning, supply planning, and finance.
Support continuous improvement of SIOP tools, templates, and processes.

What You Bring

Bachelor’s degree in supply chain, Business, Industrial Engineering, Economics, or related field.
2–4 years of experience in demand forecasting, inventory planning, or supply chain analytics.
Strong analytical skills with advanced proficiency in Excel; experience with visualization tools (Power B or Tableau) preferred.
Knowledge of ERP and planning systems (D365, Oracle, or Epicor).
Strong communication skills in English and Spanish; able to interact in a global environment.
Understanding of supply chain principles, forecasting techniques, and inventory optimization.
Detail-oriented with the ability to manage large datasets and tight deadlines.

What We Offer

An equal opportunity employer committed to creating a diverse and inclusive workplace
A global network of supportive colleagues and growth opportunities
Work-life balance so you can focus on professional and personal priorities
Competitive benefit package and retirement preparation
Time to recharge through vacation time and holidays

Apply via company website ( http://www.flsmidth.com ) or

flsmidth.wd3.myworkdayjobs.com

 

Purpose of the Job

The CRM Executive is responsible for managing customer relationships through the effective use of the Customer Relationship Management (CRM) system at Aramex. This role focuses on enhancing customer satisfaction, retention, and loyalty by analyzing customer data, facilitating communication, and supporting marketing initiatives.

Job Description

Manage and maintain the CRM system, ensuring data accuracy and integrity for customer records.
Analyze customer data to identify trends, preferences, and opportunities for improving customer engagement and satisfaction.
Develop and implement customer retention strategies to enhance loyalty and reduce churn rates.
Collaborate with sales, marketing, and customer service teams to align CRM activities with company goals and initiatives.
Support the execution of marketing campaigns by segmenting customer data and targeting specific customer groups.
Monitor customer interactions and feedback to improve service delivery and address potential issues proactively.
Generate reports and dashboards to track CRM performance metrics, customer trends, and campaign effectiveness.
Train and support staff in using the CRM system effectively to enhance customer interactions.
Assist in developing and updating CRM processes and best practices to improve overall customer relationship management.
Maintain a thorough understanding of Aramex’s services and offerings to provide accurate information to customers.
Respond to customer inquiries and issues related to their accounts, ensuring prompt resolution and follow-up.
Participate in cross-functional meetings to share insights and collaborate on customer experience improvement initiatives.

Job Requirements – Experience and Education
Education:

Bachelor’s degree in business administration, logistics, marketing, or a related field is preferred.

Experience:

Minimum of 5-6 years of experience in CRM management, customer service, or marketing, preferably in the logistics or e-commerce industry.
Experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.

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Apply via company website ( https://aramex.co.za/ ) or