Job Region: Gauteng

  • Permanent Part-timer-Centurion Store Manager- Stoneridge Deputy Store Manager- Mafikeng Store Manager- Thohoyandou Retail Sales Associate – New Market Deputy Store Manager- Mall of Africa Permanent Part-timer – Hillfox Permanent Part-timer- Mall of Africa Permanent Part-timer- Sandton

    PERMANENT PART-TIMER JOB PURPOSE

    Assist management in day-to-day store maintenance while providing excellent service and observing and maintaining all store policies and procedures.

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    include the following. Other duties may be assigned.

    Ensures the highest level of adidas service is given to each customer.
    As needed, completes any regular sales transactions involving cash, credit, checks, etc.
    Involved indirectly with ticketing of products as well as checking paperwork against items received.
    Assists in product flow from stockroom to sales floor on a fill in basis.
    Assists in the development of displays of merchandise or follow suggestions or schedules provided by the store management team.
    Attain proficiency with the point-of-sale system by acquiring system utilization skills. Ensure integrity is maintained through attention to policy and procedure.
    Uses selling techniques such as add on sales and describing technical information to customers to enhance salesmanship and reach store and position sales goals.
    Greets customers in the store and assists them in finding the right product. Occasionally, serves primarily as a Greeter at the front door during busy workdays.
    Maintaining general housekeeping standards
    Safekeeping of Company assets
     
    SKILLS/EXPERIENCE:
    An absolute passion for retail & customer service.
    Ability to use your initiative.
    Clear and upbeat communication skills- people can hear your smile!
    Flexibility- you can help during the week, during evenings and weekends too!
    Previous fashion retail experience will be highly regarded but is not essential.

    TO BE SUCCESSFUL IN THIS ROLE YOU WILL HAVE:

    The passion to work within a team to deliver great results.
    Ability to perform in a fast-paced, high volume retail environment.
    Enthusiasm.
    A love for fashion and great confidence to style your customer with any look they want to create.

    Education And Experience Requirements

    Matric certificate
    0 – 1 years of retail experience

    go to method of application »

    Apply via company website ( ) or

     

  • Academic Head of Division – Paediatric Neurology (AC.06.3) Senior Lecturer.2.01 (NS.07.4) Lecturer.2.01 (NS.08.4) Lecturer in Mathematical Statistics(AC.08.4) Academic Head of Division – Haematology & Oncology (AC.06.3) Lecturer / Senior Lecturer (x2 Posts) – Clinical Psychology (AC.08.4) Lecturer (20%-30% Part time) (AC.08.4) Lecturer (50-100%) (AC.08.4) Senior Lecturer – Higher Education: Curriculum & Assessment (AC.07.4) Lecturer/Senior Lecturer in Digital Business (2 Positions) (BA.07.4) Senior Lecturer/Lecturer Professor/ Associate Professor (AC.05.3) Associate Professor (AC06) (AC.06.3) Lecturer (AC.08.4) Professor.2.01 (NS.05.3) Lecturer: Film & Television Department (AC.08.4) Clinical / Counselling Psychologist (50% – 100% Post) – Grant-funded Fixed-term Post (AD07) Director: Campus Protection Services (AD04) (AD.04.3) Director of Marketing and Business Development

    Brief Posting Description

    The Division of Neurology in the Department of Paediatrics & Child Health invites suitably qualified Joint staff, interested in being part of a dynamic, growing academic division, to apply for this Academic Headship.
    This position would be suitable for those with a commitment to academic excellence and educational leadership in a multi-disciplinary environment, exceptional interpersonal skills, capacity for innovative and original thinking, ability to exercise a high degree of personal initiative in organising his/her own responsibilities and a commitment to working to deadlines calmly and efficiently.

    Qualifications:

    A medical qualification, registerable with the HPCSA as a specialist
    The candidate must be a sub-specialist in Paediatric Neurology and a full-time employee within the Wits Teaching platform (Current Joint staff).
    At least 5 years’ experience as a Paediatric sub specialist in Neurology,
    At least 5 years’ experience at mid-management level,
    Appropriate teaching and research experience are essential requirements for the position, whereas a PhD would be advantageous.
    The applicant must have demonstrated well-developed proven communication, organizational, problem solving, leadership and project management skills.
    Must have the ability to manage change in the division.
    Management experience, in particular academic activities of postgraduate and undergraduate students is a requirement,
    Be at least at the level of Adjunct or Associate Professor or qualify to be awarded the academic title within a 5 year period.

    Duties:

    Lead and manage the discipline across all training facilities,
    Formulate an academic vision and designs and execute both undergraduate and post graduate teaching in line with the vision,
    Strengthen research in the division,
    Provide tools and create an academic environment for optimal teaching and training for all categories of staff (academic and professional) and students, both under – and postgraduate,
    Set teaching, training and research goals in collaboration with other members of the academic and clinical service staff,
    Formulates assessment tools for all academic programmes,
    Benchmark academic outputs against national performance and identify opportunities to approve,
    Collaborate with clinical heads in improving academic outputs,
    Establish and maintain academic excellence,
    Promote staff development and manage staff performance and assessment within the division,
    Mentor academic and professional staff for promotion in the university,
    Provide support to the divisions that are part of the department,
    Work with divisional heads to ensure sound financial and Human Resources management,
    Encourage collaboration between divisions working across the teaching platforms,
    Chairs academic meetings in the division,
    Attend divisional meetings at each of the academic training facilities,
    Participate in Faculty Board meetings,
    Contribute to the leadership of cluster C by participating in the management structures,
    The awarding of the title Professor/Associate Professor/Adjunct Professor will depend on the successful candidate’s qualifications, research and other academic criteria as determined by the faculty guidelines and approval at Staffing & Promotions when applied for. Click here for the Promotion Criteria.pdf

    Closing Date: 20 October 2025

    go to method of application »

    Apply via company website ( ) or

    www.wits.ac.za

     

  • Sales Associate- Maponya Mall (Maponya) Sales Associate – Rissik (JHB CBD) Showroom Manager- Soshanguve Mall (Soshanguve) 24 Hour Flexi Sales Associate – Setsing Plaza (Phuthaditjhaba) (Free State Region)

    Description

    The ideal candidate will convert showroom visitors into sales through product demonstrations, meeting sales targets, and handling order captures and documentation.
    You will assess customer needs, understand pricing and offers, and highlight product features. Additionally, you will resolve customer queries and manage payments, refunds, and credits.

    What you will love doing in this role

    Enhance customer interactions by providing a positive and engaging sales and service experience, ensuring each customer feels valued and supported.
    Manage the entire customer journey, from account opening to order processing, ensuring a seamless experience from start to finish.
    Utilize comprehensive product knowledge and manage pricing effectively, ensuring customers receive accurate information and the best value.
    Consistently deliver an exceptional customer experience by understanding customer needs and exceeding their expectations.
    Adhere to established quality standards, ensuring all processes and interactions maintain the highest level of service and accuracy.
    Maintain a clean and organized store environment through regular housekeeping, ensuring a pleasant shopping experience for all customers.
    Provide valuable WFS to identify areas for improvement and contribute to continuous enhancement of store processes.
    Oversee stock management by ensuring accurate inventory levels, regular stock checks, and efficient replenishment to meet customer demand.
    Handle all administration and reporting tasks efficiently, ensuring all necessary records are up to date and performance metrics are accurately tracked.

    Requirements

    What you’ll need to do this role

    Grade 12/Matric (Minimum Required)
    1 years’ minimum experience in retail
    Must be available to work shifts, weekends and public holidays
    Working in the homewares retail industry would be advantageous

    What we will love about you

    We love your energy and positive attitude, bringing enthusiasm to every task.
    We love your persuasive skills, guiding others toward desired outcomes.
    We love your ability to work independently or within a team, adapting seamlessly.
    We love your excellent communication skills, building strong connections with others.
    We love your analytical ability and attention to detail, ensuring accuracy.
    We love your resilience and adaptability, thriving in dynamic situations.

    Behaviors we love

    Wow my customer
    Walk in my customers’ shoes
    Deliver on my promises
    Deliver insight-led solutions my customers need
    Treat the business as my own
    Take accountability
    Be curious, creative & explore opportunities
    Do it right & at the right time

    Play as a team

    Be helpful
    Be inclusive
    Find the fun

    go to method of application »

    Apply via company website ( http://www.homechoice.co.za/ ) or

     

  • Accounting Officer: Debtors

    Core Description

    Perform administrative functions to enable the efficient and effective management of debtors for the company, in compliance with company policy and procedures, minimising risk to the company

    Key Deliverables / Primary Functions

    Capture debtors’ details onto the financial system, as per authorised agreements, checking the accuracy and completeness of information against source documentation.
    Extract debtors’ reports from the system, prior to processing of invoices, according to standard procedures and meeting deadlines.
    Review listing for any errors/discrepancies and completeness of information, following up on problem areas identified with the relevant stakeholders.
    Process sundry debtors/employee debtors’ details onto the financial system in accordance with standard procedures, ensuring that all details are captured correctly.
    Process receipting of payments from customers and maintain debtor accounts.
    Assist in preparing General Ledger reconciliations related to the debtors function, achieving accurate financial figures by due dates.
    Provide input to the preparation for debts that are categorised

    Core Functional Skills & Capabilities

    Financial Governance
    Financial and Accounting Standards and Principles
    Bookkeeping
    Invoicing
    Process Orientation

    Core Behavioural Competencies

    Job Match
    Analysing
    Coping with pressures & setbacks
    Delivering Results & Meeting customer expectations
    Presenting and Communicating information
    Deciding & Initiating Action

    Minimum Qualifications

    NQF 4: Grade 12 National Diploma in Accounting

    Additional Education -Preferred /Advantage

    Experience

    2 years’ experience in (preferably within Debtors)

    Certifications

    None

    Professional Memberships in Relevant Industry

    Level of Engagement & Span of Control

    Span of Control             : 0
    Level of Engagement : Interact with similar levels and various stakeholders within BCX

    Special Requirements / Employment Condition

    Drivers Licence and Reliable Vehicle – both required

    Workplace / Physical Requirements

    Hybrid Remote Worker
    Non-Billable

    Apply via company website ( http://www.bcx.co.za ) or

    careers.bcx.co.za

     

  • Quality Operations Analyst Internal Senior Auditor Sales Representative: Inland North Distribution Controller

    WHAT YOU WILL DO:

    Quality Analysis:

    Conduct relevant laboratory, hygiene, sanitation and supplier quality audits and follow up on corrective actions
    Analysis, trending and reporting of complaints.  Complaints handling – follow up on red alerts.
    Report on quality matters

    Quality Systems:

    Implement standardised systems and best practices to guarantee quality assurance
    Assist in drawing up and implementation of HACCP plans at the sites.

    ​​​​​​​Quality Improvement Plans:

    Design and implement site quality improvement plans

    ​​​​​​​Compliance:

    Monitor non-conformance measurements and implement relevant quality improvement plans to reduce complaints. 
    Keep up to date with the relevant legislation and best practice with a view ensuring that all relevant Tiger Brands’ policies are up-to-date and templates are compliant
    Govern the organisational design framework and adherence to processes, policies and guidelines

    WHAT YOU WILL BRING TO THE TABLE:

    Relevant Degree
    2 years relevant experience in FMCG or manufacturing

    End Date: October 21, 2025

    go to method of application »

    Apply via company website ( http://www.tigerbrands.com/ ) or

     

  • Internal Auditor Oct 2025 Air Traffic Services (ATS) Bursary Program Head of Aeronautical Information Management & Systems Flight Procedure Specialist (Open Ad) Manager: Information Communication Obstacle Evaluator (Open Ad) Specialist Technology: Display Systems FACT

    Introduction

    Applications are invited for the position of Internal Auditor x2 (Peromnes Grade 8) based at Head Office, Bruma. The successful applicant will be reporting to the Senior Internal Auditor.
    Purpose To execute risk-based internal audits in accordance with the three-year rolling internal audit plan, as well as assisting in audit-related matters and projects and to conduct thorough audits of financial, operational, and compliance processes as directed, communicating findings to management.

    Job description

    Audit Planning and Preparation – Conduct risk assessments and develop audit plans; Identify key objectives and scope of audits.  Plan and execute internal audit projects (including IT) in accordance with defined methodologies.   Engage with audit clients to identify key areas of the process under audit.
    Audit Execution and Fieldwork – Assess the adequacy of ATNS policies and procedures in addressing identified risks;  Conduct testing of controls and gathering relevant data and evidence.  Analysis data and documentation to assess control effectiveness.  Document audit work, ensuring compliance with audit standards and organisational policies, and contributing to the preparation of audit reports.  Communicate with stakeholders to obtain necessary information.
    Data Analysis and Reporting – Use data analysis tools to extract and analyse data sets.  Identify and clearly articulate thematic root causes and the impact thereof and recommend changes to business processes that will address the control weakness.  Contextualise findings and recommendations in relation to wider related risk, control and governance issues.  Draft audit reports with clear, actionable recommendations.  Present audit findings to management and stakeholders. 
    Follow-up and Remediation – Assist in identifying areas for process improvement and may be involved in discussions about potential recommendations to enhance internal controls.  Monitor the progress of remediation efforts and verify the effectiveness of corrective actions. 
    Internal Audit Activities – Assist the Senior Internal Auditor with other operational and reporting activities as required.  Identify opportunities for innovation in audit as well as client processes and develop practical solution to implement innovative practices.  Represent Internal Audit at appropriate client forums and committees as required.  
    Establish and maintain collaborative partnerships and a wide relationship network across business units and within Internal Audit.  Ensure that all client queries are dealt with proactively, accurately and within agreed timeframes by the team and yourself.  Share business intelligence through collaboration with business and dissemination of information. 
    Actively participate in fraud detection efforts by assessing fraud risks, implement fraud detection procedures, and investigate any suspected fraudulent activities.  
    Investigate whistle-blowing matters referred on time.  Provide input into the Internal Audit strategy and the delivery thereof.  Collaborate with other internal audit teams, external auditors, and departments within the organisation to ensure a coordinated and comprehensive approach to financial auditing.
    Continuous Improvement and Professional Development- Stay abreast of regulatory changes, industry trends, and emerging risks.  Contribute to the enhancement of audit methodologies and tools.  
    Contribute towards the maintenance of a Quality Assurance and Improvement Programme for internal audit.  Participate in training programs, certifications, and professional networking activities.

    Minimum requirements

    Minimum Formal Qualifications:

      Bachelor’s degree in Accounting, Finance, Internal Auditing or related field
      Professional certification (e.g. CIA or CA(SA), SAICA, Chartered Accountant will be an advantage

    Minimum Years of Experience:

     At least 3-5 years’ experience in internal/external auditing
     Proficiency in audit and IT audit methodologies and techniques, tools including data analytics software, risk assessment, controls testing, sampling and documentation
    Understanding of financial and accounting principles, including IFRS and financial statement analysis, to evaluate financial controls and assess financial risk
    Ability to use data analysis tools and techniques to extract, and analyse data sets, identify trends, anomalies, and patterns, and support audit testing and conclusions is required.

    Apply by: 27 October 2025

    go to method of application »

    Apply via company website ( N / A ) or

     

  • Corporate Debtor Controller Sales Development Representative (SDR)-RSA

    Join Flight Centre Travel Group as our next Corporate Debtors Controller!

    Are you an analytical finance professional with a passion for accuracy, process excellence, and building strong stakeholder relationships? Flight Centre Travel Group (FCTG) is looking for a Corporate Debtors Controller to join our Johannesburg Head Office team.
    As part of our Transactional Finance team, you’ll take ownership of managing our corporate debtors book — ensuring timely reconciliations, accurate reporting, and effective debt management that supports the financial success of our global corporate brands.

    About the role
    In this role, you’ll be responsible for:

    Managing customer debt and ensuring invoices, statements, and payments are processed accurately and timeously.
    Performing detailed reconciliations and open order management to maintain financial control and minimize risk.
    Monitoring credit limits, following up on aged accounts, and proactively managing potential financial risks.
    Partnering with internal teams and external clients to resolve queries, provide financial insight, and support audits.
    Continuously identifying opportunities for process improvement within the accounts receivable function.

    This position reports to the Accounts Receivable Manager – Transactional Finance and works closely with our Operations, Finance, and Legal teams across multiple FCTG corporate brands.
    Who you are

    You are a detail-oriented professional who thrives in a fast-paced, collaborative environment. You enjoy solving problems, take pride in your accuracy, and are passionate about maintaining strong financial governance.

    You’ll bring:

    A Diploma in Finance (or equivalent qualification).
    5+ years’ experience as a Debtors Controller (corporate environment preferred).
    Solid knowledge of accounting principles, accounts receivable, and reconciliation processes.
    Intermediate to advanced Excel skills and proficiency in Microsoft Office.
    Excellent communication and stakeholder management skills.
    A continuous improvement mindset and ability to stay calm under pressure.
    Knowledge of Protas and/or the legal framework around debt collection is advantageous.

    What’s in it for you

    Be part of a global travel industry leader known for innovation, growth, and people-first culture.
    Work in a supportive, high-performing finance team that values collaboration and development.
    Access to career growth opportunities across local and international brands.
    Hybrid working flexibility and a fun, inclusive culture built on Flight Centre’s “Brightness of Future” philosophy.

    go to method of application »

    Apply via company website ( http://www.flightcentre.com.au ) or

     

  • AI Transformation Practice Lead – Global

    Key Accountabilities

    AI Academy Development & Strategy – Lead the redesign, expansion, and governance of the AI Academy as NTT DATA Inc.’s flagship capability platform. Build the Academy strategy, design operating model, assemble team capability, and define the end-to-end learning portfolio. Reposition the existing AI Academy (currently outside of L&D) under a unified strategy and L&D governance. Ensure scalability, role relevance, and measurable business impact of AI learning offerings.
    AI Transformation for Talent COE – Partner with the Global Head of Learning Tech & Partnerships, Talent COE leaders, and P&C Transformation workstreams to integrate AI into HR/Talent processes and products. Advise on how AI can enhance recruitment, performance, career mobility, and learning workflows. Ensure guardrails and ethical frameworks are embedded into AI use cases across the Talent COE.
    AI@Work Redesign & Capability Pilots – Lead efforts to help NTT DATA Inc. rethink and redesign work in light of AI adoption — clarifying which tasks are best performed by AI, which remain human-led, and how new hybrid models of work should operate. Partner closely with the NTT AI Office, aXet team, and Strategic Workforce Planning leads to ensure work redesign efforts align with enterprise priorities. Launch and steward capability pilots that equip employees and managers with the mindsets, skill sets, and ethical practices required for the future of work.
    Career Architecture Alignment – Collaborate with the Global Head of Career Architecture to integrate AI skills, capabilities, and redesigned work expectations into NTT’s evolving career framework. Ensure career paths reflect future-of-work realities and AI-enabled roles.
    Executive Talent Partnership – Work closely with the Global Head of Executive Talent to embed AI and future-of-work leadership into the criteria and development pathways for senior executives.
    Innovation Leadership – Bring strong innovation skills to reimagine how L&D integrates AI into capability building. Lead experimentation and creative problem-solving to link AI transformation with other Talent COE priorities.
    Coalition Building & Thought Leadership – Build strong partnerships with the NTT AI Office and aXet, ensuring alignment between corporate AI strategy and people capability initiatives. Act as an internal and external thought leader on AI capability and transformation. Represent L&D on AI-related governance and transformation forums.

    Success Measures

    Successful relaunch and adoption of the AI Academy as the flagship enterprise capability platform.
    Demonstrable improvement in employee AI fluency and role-specific capability within 12–18 months.
    Integration of AI into key Talent COE processes and products with measurable efficiency or experience gains.
    Scaled adoption of AI@Work pilots with documented impact on productivity, work redesign, and ways of working.
    AI skills and expectations embedded into career architecture and executive leadership development.
    Strong alignment and recognition by AI Office, aXet, and business leaders as a trusted transformation partner.

    Qualifications & Experience

    10+ years in learning, digital transformation, AI enablement, or related roles.
    Demonstrated experience leading large-scale transformation or capability-building programmes (AI or digital highly desirable).
    Strong knowledge of AI technologies, including GenAI, and their application to workforce transformation.
    Experience designing or leading academies, centres of excellence, or capability frameworks.
    Background in talent/HR processes (recruitment, mobility, performance, learning) and how AI can reshape them.
    Proven ability to innovate and lead creative transformation initiatives, ideally in L&D, talent, or future-of-work contexts.
    Experience collaborating with career architecture, talent management, or executive development teams is highly desirable.
    Exceptional stakeholder management, coalition-building, and influencing skills at senior levels.
    Strong communication and thought leadership ability; able to design engagement campaigns that drive adoption.

    Ideal Candidate Profile

    A pioneer who combines strategic vision with pragmatic execution.
    Equally comfortable operating at conceptual/strategic level (framing AI capability roadmap) and at execution level (pilots, governance, adoption).
    Credible and confident with both business executives and technical/AI experts.
    Passionate about enabling people to thrive in an AI-first world.
    An innovator with strong problem-solving skills, able to connect AI transformation with the broader P&C

    Apply via company website ( ) or

    careers.services.global.ntt

     

  • Talent Acquisition Coordinator

    Summary: 

    Within PwC’s South Africa Technology & Innovation Centre (SATIC), the HC Administrator plays a pivotal role in driving organisational success by serving as a HC professional and operational catalyst.
    The HC Administrator plays a pivotal role in supporting the effective functioning of HC Operations. This role involves advanced administrative support across the employee lifecycle, ensuring compliance, accuracy, and efficiency in HC processes.
    The ideal candidate will demonstrate strong organizational skills, discretion, and a proactive approach to problem-solving. 

    Qualifications / Certifications required:  

    Bachelor’s degree in Human Resources, Business Administration, or a related field. 

    ​​​​​​​Experience required: 

    3+ years experience as a Talent Acquisition Coordinator. 
    Strong attention to detail and commitment to producing high-quality work. 
    Ability to work independently and as part of a team in a fast-paced environment. 
    Excellent organizational and time management skills. 
    Strong communication and interpersonal skills. 
    High proficiency in using Microsoft Excel and HR software. 
    Knowledge of internal audit processes and document quality checks is a plus. 
    Experience in a corporate recruitment setting. 
    Familiarity with various sourcing techniques and tools. 
    Ability to handle multiple tasks and prioritize effectively. 
    Strong problem-solving skills and ability to think critically. 

    ​​​​​​​Responsibilities of role: 

    HR Operations Support 
    Provide comprehensive administrative support across recruitment, onboarding, benefits, performance management, and offboarding. 
    Assist with graduate recruitment and candidate assessments on an ad hoc basis. 
    HC Query management. 

    ​​​​​​​Employee Records Management 

    Maintain accurate employee records in compliance with data protection regulations. 
    Accurate and organised recording keeping of all performance, disciplinary and IR processes on employees.  

    ​​​​​​​Onboarding & Offboarding 

    Coordinate new joiner activities for onboarding and follow the in-firm activities to ensure a great new joiner experience.  
    Support offboarding processes and documentation. 

    Data Reporting & Analysis 

    Data quality management on Workday 
    Utilise Workday and other HR tools effectively. 

    ​​​​​​​Compliance & Policy Administration 

    Stay updated on employment laws and contract regulations. 
    Administer employment contracts and maintain signed records. 

    ​​​​​​​Process Improvement 

    Identify opportunities to streamline HR workflows and enhance operational efficiency. 
    Coordinate and schedule interviews for various positions across the organization. 
    Manage and update the applicant tracking system (ATS). 
    Proactively identify opportunities for process optimization  
    Conduct initial resume screenings to identify qualified candidates. 
    Provide exceptional candidate experience through clear and timely communication. 
    Support hiring managers and HR team members throughout the recruitment process. 
    Generate reports on recruitment metrics and activities. 
    Perform quality checks on documents as part of the audit process to ensure accuracy and compliance. 

    Desirable skill sets include: 

    Excellent Communication: Strong written and verbal communication skills to engage effectively with internal stakeholders and external candidates. 
    Organisational Agility: Ability to manage multiple priorities with precision and attention to detail. 
    Analytical Mindset: Comfortable interpreting HR metrics and data to inform decision-making. 
    Resilience: Maintains composure and effectiveness under pressure, adapting to changing priorities with confidence. 
    Curiosity: Demonstrates a proactive interest in learning and improving HR practices, systems, and processes. 
    Team Focused: Values collaboration and contributes positively to team dynamics and shared goals. 
    Learning Mindset: Embraces continuous development and seeks opportunities to grow professionally. 
    Positive Energy: Brings enthusiasm and a constructive attitude to daily interactions and challenges. 
    Approachability: Builds trust and rapport with colleagues through openness, empathy, and supportiveness. 
    Proactiveness: Anticipates needs, takes initiative, and drives tasks forward independently to ensure timely and effective outcomes.

    Apply via company website ( http://www.pwc.co.za ) or

    pwc.wd3.myworkdayjobs.com

     

  • Customs Affairs Operations Manager

    Role Context

    Full legal and regulatory compliance for Customs Affairs (including Customs, SARS, CAA, Security (Part 108), AVSEC, Building and Fire regulations, Labour law, HSE, etc); aligned with all Regional and Global Policies, Initiatives (e.g. Global SOP, Score Card KPIs, ISO, etc) to ensure end-to-end Compliance, Quality, Process and Efficiency.
    Manage, lead, motivate and inspire teams to achieve desired results. To nurture and build key relationships with major stakeholders (internal and external); SARS, Customs, CBCU, SAPS, Airports authority (ACSA), Commercial Suppliers, Civil Aviation Authority (CAA), Unions, OHASA, SAEPA, DHL Aviation, DHL Commercial, Operational, and Finance management, DHL Network. Manage risk within the defined cost and performance standards: Customs Affairs (including transit material handling).

    Key responsibilities

    To maintain and execute collection strategies in line with set standards and policies.
    To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
    Enhance ISO standards and procedures to ensure continuous improvement using First Choice tools focused on ICCC+ impact.
    Ensure all quality targets are met in terms of: Customs KPI, VOC & Billing Quality.
    The Customs Affairs Manager is responsible for ensuring full legal and regulatory compliance.
    Manage productivity through tools such as LRT / DMRT ensuring an BIC, optimum efficient and cost-effective operation.
    Deploy BIC training methodologies; aligned to continuous learning environment
    Targeted: Evaluations, Formal Accreditations, etc
    Coordination of cross-border BLNS LHL clearances for road and air modes in the most cost-effective manner.
    Support the existing and future routes, a contingency plan must be developed to ensure that in case of emergency a minimum level of service can be provided from clearance perspective and ensure RIB acquittals are well managed
    Coordination and compliance of all bond activities; where recovery performance is to be continuously monitored and improved. Proactive management of DG, Security and H&S to avoid any incidents.
    Ensure key risks are identified, communicated, understood, evaluated, prioritized, and acted upon.
    This process must be on going, thorough and highly visible to key stakeholders.
    Deliver outstanding leadership and motivation through developing people, holding people accountable, building, and leading teams, fostering teamwork, change management, constructive challenge, shaping direction.
    Manage compliance with the Customs Act, ensuring that DHL conforms to all legislative customs requirements for all shipments, imports, exports, and transits.
    Manage the quality of customs entries, demonstrate to Customs that DHL operate a highly competent Customs Affairs department with consistent high-quality output; ensuring penalty liability is minimized and strengthening/protecting the DHL-Customs relationship.
    Ensure the Customs Affairs department has the necessary high level of Customs expertise and technical knowledge.
    Ensure the needs of customers are fully satisfied with specific regard to customs documentation (completion and provision of), inspections, and clearing instructions.
    Ensure the needs of the DHL network are fully satisfied with specific regard to accurate manifesting, availability of images and screening for prohibited/restricted contents.
    Ensure that CA processes are executed safely, timely, accurately and in conformance with civil aviation, safety, airport, and internal DHL GSOP and security regulations.
    Proactive Management of key Service Partners: BPO, Peak Advisory, Movation etc.
    Working with the Security and Risk manager ensure a secure environment for staff, visitors, shipments, customers, assets, facilities, and information.
    Manage the accurate and timely capture of information (primarily shipment and checkpoint info and images) and make available to the network, customs, and other entities with information as required.
    Ensure Operations Performance is immediately advised of all and any pertinent information where service is impacted.
    Ensure key performance indicators, targets, progress against targets are consistently visible to the business unit and the wider business.
    Manage and nurture relationships with key stakeholders:
    External: Customs, Airports Authority (ACSA), Commercial Suppliers (Airlines/Agents), Civil Aviation Authority, Unions, OHASA, SAEPA.
    Internal: Aviation, Operational, Commercial and Financial management, Network.
    Manage performance using the operations scorecard, other KPI and work in conjunction with the Operations Performance team and other operational units to drive performance.
    Recruit, build, manage and develop a team of motivated staff members to maximize performance and ensure delivery of the agreed objectives.

    ​​​​​​​Minimum Requirements

    Education & experience

    Degree in related field
    Customs experience on tariffs and regulations & legislation
    International Courier experience of large Express Multinational
    Experience of change management and Project management methodologies
    Good working knowledge Customs exercise.
    Experience of airside operations 5 years middle/senior management experience in a class leading organization.

    Apply via company website ( ) or

    careers.dhl.com